At Houston Methodist, the Human Resources (HR) Representative position is responsible for providing day-to-day human resources support and is the generally the first point of contact for general inquires in the department which includes phone calls, greeting visitors, as well as parking, where appropriate, delivering exceptional customer service assistance. The HR Representative position conducts intake of information, supports the onboarding process, forms processing, and data entry which requires a high degree of accuracy and compliance with Houston Methodist policies and regulatory agencies. This position may provide assistance to HR management, immigration team, generalists and recruiters, as appropriate.
PEOPLE ESSENTIAL FUNCTIONSUnderstands the candidate and client experience to effectively manage applicant and client expectations, proactively communicates to team any issues or obstacles that may interfere with meeting deliverables; responds quickly to applicant and client needs and concerns. Communicates rehire requirements for background, drug screen, learning modules, I-9 compliance, etc., within scope of the department responsibilities.Receives and screens employees/applicants and telephone calls in a professional and courteous manner and handles general inquiries timely and professionally. Assists with events hosted by the department, e.g. employee meals, gift distribution, service awards, recruitment fairs, learning sessions, etc.Conducts self in a manner that is congruent with cultural diversity, equity and inclusion principles. Provides contributions towards improvement of department scores for employee engagement, i.e. peer-to-peer accountability.SERVICE ESSENTIAL FUNCTIONSPerforms onboarding activities within the scope of department responsibilities which may include: processing new hires and transfers, ensuring electronic and paper-required documents associated with applicant pre-hire are complete and in compliance with policies and various regulatory agencies.Processes non-employees accurately and efficiently (volunteers, students, observers, etc.) May serve as liaison for employee records/file management system workflow and resolve accordingly.Performs administrative tasks and duties, as appropriate. Maintains a professional work space. If assigned, processes invoices, purchase orders, and manages corporate purchasing card within the responsibilities, budget and timeline assigned by management. Ensures timeline approvals and payment by monitoring these transactions in the system.QUALITY/SAFETY ESSENTIAL FUNCTIONSEnsures the accuracy and compliance of data within the applicable HR or other system(s) used by the department. Reviews data entered, verifies required supporting documents are in receipt by HR. Responds to requests for employee file documents which may include subpoenas.Actively participates in organizing the work flow. Prioritizes work and independently resolves routine issues on a regular basis. Identifies and escalates issues and opportunities for improvement.FINANCE ESSENTIAL FUNCTIONSUses resources efficiently; does not waste supplies. Inventories and orders office supplies following established department standards. Assists with routine equipment troubleshooting such as paper jams, ink cartridge replacement, etc.Self-motivated to independently manage time effectively and prioritize daily tasks, minimizing incidental overtime. Utilizes time efficiently and helps other team members.GROWTH/INNOVATION ESSENTIAL FUNCTIONSAdapts quickly to changes in systems, process, or policy; changes focus of workload based on highest priority needs. Follows up on action items to ensure completion of assignments.Identifies and assumes responsibility of own learning needs and seeks continuing education opportunities to meet those needs. Completes and updates the My Development Plan on an on-going basis. Ensures own career discussions occur with appropriate management.This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.
EDUCATIONHigh School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.) WORK EXPERIENCEOne year customer service or a combination of human resources, and/or other professional experience. May consider Houston Methodist volunteer experience as customer service experienceHospital experience preferred
LICENSES AND CERTIFICATIONS - REQUIREDN/A
KNOWLEDGE, SKILLS, AND ABILITIESDemonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluationsSufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or securityAbility to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principlesDemonstrates a high level of maturity with demonstrated self-confidence and ability to make decisionsConducts self in a professional manner at all timesAbility to work with peers in a team situationProfessional handling of exposure to confidential/sensitive informationPossesses relationship building skills and ability to develop partnerships with recruitment teams and managementDemonstrates attention to detail and accuracyAbility to prepare and manipulate data using Microsoft Office software productsAbility to interact and partner with other members of the human resources department and recruitment teamAbility to coordinate multiple assignments in environment of substantial interruptionsFlexible and adapt to change without reservationSUPPLEMENTAL REQUIREMENTSWORK ATTIREUniform NoScrubs NoBusiness professional YesOther (department approved) NoON-CALL**Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.On Call* NoTRAVEL****Travel specifications may vary by department**May require travel within the Houston Metropolitan area YesMay require travel outside Houston Metropolitan area NoCompany Profile:Houston Methodist Hospital is recognized by U.S. News & World Report as the No. 1 hospital in Texas (two-way tie) and one of America’s “Best Hospitals.” As a full-service, acute-care hospital located in the Texas Medical Center and the flagship hospital of Houston Methodist, it has evolved into one of the nation’s largest nonprofit teaching hospitals and a leader in innovative medical research with a comprehensive residency program. Two of Houston Methodist’s primary academic affiliates are among the nation’s leading health care organizations: Weill Cornell Medicine and New York-Presbyterian Hospital. Houston Methodist also has affiliations with Texas A&M University and the University of Houston. With 948 operating beds, 85 operating rooms and more than 8,400 employees, Houston Methodist Hospital offers unparalleled care for thousands of patients from around the world.Houston Methodist is an equal opportunity employer inclusive of women, minorities, disabled persons and veterans.Equal Employment OpportunityHouston Methodist is an Equal Opportunity Employer.Equal employment opportunity is a sound and just concept to which Houston Methodist is firmly bound. Houston Methodist will not engage in discrimination against or harassment of any person employed or seeking employment with Houston Methodist on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law. VEVRAA Federal Contractor – priority referral Protected Veterans requested.