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Full Time
5/1/2025
Owings Mills, MD 21117
(21.9 miles)
DIRECTOR-PATIENT FINANCIAL SERVICES Owings Mills, MD PRACTICE DYNAMICS, INC. BUSINESS OPERATIONS Full-time - Day shift - 8:00am-5:00pm Management & Supervisory 89172 $48.73-$77.97 Experience based Posted:April 30, 2025Apply NowSave JobSaved SummaryPOSITION SUMMARY:**This is a hybrid position. When onsite, the director will have office space in our LBH Corporate Center in Owings Mills, MD.The Director for Patient Financial Services (PFS) will oversee revenue cycle and KPIs, and associated team members supporting practices underLifeBridge Health Medical Group (LBHMG). Directs policies, procedures and work processes with appropriate controls to effectively manage cashflow and accounts receivables and achieve industry-leading Key Performance Indicators (KPIs). Leads Hybrid Work from Home revenue cycle functions in the achievement of Service Level Agreement (SLA) expectations for professional billing services provided for LifeBridge Health providers and Partners. Assigned revenue cycle functions may include charge capture integrity, invoice follow up, EDI and Claims Submission, denials management and treasury/cash Application. The Director also has chief or subordinating responsibility for working with the IT department, AthenaIDX and other vendors to drive efficiencies into all aspects of the operations, including Health Plan set up, TES edits, claims processing, billing and collections and Data Informatics. The Director assists with overall business planning, budgeting, performance improvement, trend analysis, evaluation, and enhancement of the Company’s services. PFS professional billing services are performed by Practice Dynamics, Inc, (PDI), LifeBridge Health’s medical billing company.Reporting to the PDI Chief Operating Officer, the Director oversees and maintains best-in-class revenue cycle performance that is valued and respected at all levels of LBH.ESSENTIAL FUNCTIONS:Directs and Leads:Strategically directs the PDI revenue cycle operations, providing day-to-day supervision, ensuring performance aligns with the LBH/PDI strategic plan.Builds, develops team and performs to meet Service Level Agreement (SLA) expectations.Leads, coaches, develops and retains high-performing teams that employ best-in-class practices to achieve maximum revenue cycle outcomes.Oversees and directs the work of the teams, ensuring ongoing performance management that establishes accountability for efficient work completion and measures both quality and productivity of work completed by associates and by the medical billing company overall. Provides guidance and feedback to direct reports. Develops goals, objectives, and measurement standards for the departments.Manages hybrid and remote work arrangements.Manages workload requirements efficiently using available staffing resources. Performs ongoing staff quality assessment to assure maximum quality and productivity.Manages Cash Flow:Leads revenue cycle efforts that achieve cash flow targets and best-in-practice KPIs.Defines a clear strategic plan for the revenue cycle function, focusing on ensuring revenue cycle management and operational compliance, that aligns with the Company’s strategic priorities, policies and short- and long-term goals. Ensures accurate, timely and compliant completion of all processes including invoice follow up, claims submission, posting of insurance and patient payments; collection of outstanding balances to include placement with collection agencies, bank deposits, payment posting and cash reconciliation and appeals management.Directs and manages accounts receivable (AR) activities to ensure accounts are collected appropriately and timely from insurances and patients.Establishes work priorities and performance expectations for the teams.Develops policies, procedures and standards to support effective billing and collection practices.Monitors and maintains all patient financial service systems including Enterprise Task Manager (ETM), AthenaIDX EDI services, etc. Provides performance feedback and ongoing training to staff to ensure effective collection activities and maximization of ETM.Ensures a compliant program is in place for deductions from revenue including contractual adjustments, controllable adjustments, discounts/other write-offs and refunds. Periodically reviews adjustments, write-offs and refunds and specifically approves large balance write-offs to ensure appropriate receivables reduction.Communication:Communicates regularly priorities, goals, standards, expectations and performance feedback to COO, internal teams, PDI management team, practice and partner leadership and other appropriate stakeholders.Establish and maintain effective working relationships with practices, partners and staff. Provide exceptional customer service.Effectively communicates team and organizational strategies and goals to team "just in time" or through regular team meetings. Timely discusses and resolves operational and individual employee issues that impact quality, productivity, and accomplishment of goals. Actively encourages, recognizes and rewards performance improvement and innovation. Tracks the status of previously identified issues and recommendations for improvement.Interfaces with billing and practice staff and Information Systems regarding process changes and technology needs. Screens and validates enhancement requestsDiscusses payor issues with staff and assures timely communication of payor and managed care contract information to staff.Meets virtually with physicians and practice management staff monthly (or as needed) to discuss revenue cycle performance resulting from functions such as charge lag and billing denials, to identify and resolve billing related operational issues, and to monitor customer satisfaction. Communicates as often as needed to make billing operations run efficiently.Evaluates and Monitors:Measures and monitors billing performance through establishment and tracking of KPIs.Ensure appropriate internal controls are in place. Oversee client billing performance on practice and service line basis. Identify areas for additional training and improvement; provides solutions.To recognize and correct areas for improvement, reviews billing reports to diagnose issues and develops plans for resolution. Provides feedback on results to management and staff. Provides immediate notification to practice management when practice could take action to resolve issues that affect overall performance results.Provides problem solving assistance and participates in large department projects.Achieves goals identified for but not limited to Gross Collection Rate, Collections, Days Revenue Outstanding, Percent of A/R Balances Aged > 90 and 120 Days, Controllable Write-offs, Bad Debt and Credits.Stays aware of and reports factors affecting practice productivity, especially charge performance and determines impact on budget performance; and provides monthly strategic operations reporting regarding success in these areas and plans to attain objectives.Maintains billing and accounts receivable metrics at goal for assigned specialties based on practice specific indicators and tracks progress. Monitors provider, practice and PDI performance against goals, identifying and explaining reasons for both positive and negative variances.Innovation and Performance Improvement:Leverage emerging technologies to streamline revenue cycle processes.Establishes best-in-class processes and utilizes existing technology and internal and external resources to drive efficiencies into the Company’s revenue cycle practices, enhancing the deployment of new technologies, processes, and data analytics. Collaborates with the IT department and external vendors to replace manual tasks with automation through use of agents, bots and other available technologies.Leads team performance improvement and problem-solving discussions and financial implementations projects, conducts root cause analysis for complex billing issues and to recognize and correct areas for improvement. Using internal and external benchmarking data, leads identification of opportunity areas.QUALIFICATIONS AND REQUIREMENTS:Basic professional knowledge; equivalent to a Bachelor's degree; working knowledge of theory and practice within a specialized field.5-7 years of experience.Additional InformationAs one of the largest health care providers in Maryland, with 13,000 team members, We strive to CARE BRAVELY for over 1 million patients annually. LifeBridge Healthincludes Sinai Hospital of Baltimore, Northwest Hospital, Carroll Hospital, Levindale Hebrew Geriatric Center and Hospital and Grace Medical Center, as well as our Community Physician Enterprise, Center for Hope, Practice Dynamics, and business partners: LifeBridge Health & Fitness, ExpressCare and HomeCare of Maryland.Practice Dynamics, Inc., or PDI, was established in 1996 as the medical billing company for LifeBridge Health. PDI provides comprehensive professional billing services for hundreds of physicians and non-physician practitioners rendering services at Sinai Hospital, Northwest Hospital, Levindale Hebrew Geriatric Center & Hospital, Grace Medical Center and Carroll Hospital. PDI excels in both primary care and multi-specialty billing. Share:Apply Now
Full Time
5/1/2025
Randallstown, MD 21133
(24.4 miles)
DIRECTOR - SURGICAL SERVICES (RN) Randallstown, MD NORTHWEST HOSPITAL OR ADMINISTRATION Full-time - Day shift - 8:00am-4:30pm Management & Supervisory 88413 $56.38-$87.39 Experience based Posted:March 25, 2025Apply NowSave JobSaved SummarySUMMARY: The Director of Surgical Services/Perioperative Department at Northwest Hospitalis responsible for operational oversight, and developing and implementing operating plans and strategic initiatives for Surgical Services, including theOperating Roomand Surgery Center.The Operating Room at Northwest Hospital consists of 10 surgical suites and 2 endo suites (6 OR rooms and 1 endo suite in main OR; and 4 ORs and 1 endo suite in the ambulatory surgery center located on campus).RESPONSIBILITIES:Coordinates the daily administrative activities within the various divisions. Mentors and coaches managers and staff in leadership skills and critical thinking abilities, to ensure professional growth. Leads development of policies, procedures, and production and quality targets to ensure effective and efficient service, quality patient care, and compliance with standards of the hospital, external licensing, accreditation, and regulatory bodies. Oversees or performs staff hiring, establishment of performance objectives and assessment, appropriate administration of Human Resource policies, and maintenance of good staff relations. Establishes unit educational goals; provides training opportunities and ensures that staff meet continuing education requirements for licensure, registration, and accreditation. Ensures the establishment of employee work groups, providing a framework for employee participation and decision-making. May perform the duties of the Vice President as directed in his/her absence.Actively participates in the budgeting process and in budget monitoring/corrective action process to meet respective targets. Oversees the preparation of annual budgets, including budgetary requests incl. capital/non capital equipment, etc. Develops financial projection; prepares and manages budgets to ensure optimum financial performance of assigned units, departments, or service areas. Leads division/department in a cost-effective manner, with a focus on labor and supply management. Assesses long term capital and operational needs and ensures plans are in place to address these needs. Continuously manages performance against fiscal plan. Recommends and/or develops business plans for proposed and existing programs in collaboration with others. Identifies major budget variances and financial trends; recommends potential areas of savings and revenue enhancement.Considers the Hospital's strategic plan and develops and implements department/divisional plans to contribute to the overall Hospital goals. Participates in the strategic planning process for assigned division or department; is accountable for developing plans that support the organization's strategic plan. Leads staff in identifying customer needs; ensures integration into strategic plans and operations and directs development of excellent customer relations. Consults with other healthcare personnel and organizations to keep informed of trends in healthcare, management, patient care practices, hospital activates, and new programs in order to integrate new concepts and practices into operations. Designs, implements and monitors systems necessary for management of patient care in a timely and satisfactory manner. Establishes annual and long term goals and strategic plans for division/department; develops and revises supporting programs, plans, and services. Participates in the development and implementation of program marketing plans to ensure that community and targeted populations are aware of the Hospital and its services.Develops relationship with medical faculty and private attending physicians. Develops and maintains collaborative relationships with medical staff and other departments to improve service and enhance quality. Actively seeks feedback from physician users about services provided in the area and engages physicians in performance improvement activities. Listens to physician feedback from all avenues (e.g., executive management team, physician liaison) and actively pursues and communication/ improvement opportunities with that physician.Establishes and implements systems to monitor and improve key clinical and financial metrics. Collaborates with staff to direct the performance improvement process for Surgical Services and other divisions/departments. Monitors performance of division/department/service area and oversees or performs data collection and reporting on unit activities and performance. analyzes information and implements appropriate improvements. Ensures that required monitoring (e. g. Patient Safety Goals) iscompleted based on relevance of goal to area of responsibility. Ensures PI indicators are outcome-oriented and evidence-based, with the necessary changes in practice implemented based on results.Coommunicates effectively and promptly with internal and external customers, in all forms (written, verbal, email). Acts as a liaison between various departments and programs through participation in intra/interdepartmental meetings or workgroups. Ensure that information is communicated in the proper forum to all in need of the content. Displays a commitment to the value of teamwork by building strong relationships with patients, families, co-workers, and the surrounding community, and by being cooperative and collaborative in the performance of responsibilities to promote a unified and spirited workplace. Establishes and uses appropriate communication channels to inform staff of Hospital plans and for staff empowerment and inclusion in decision-making and unit management.Responsible for the overall administrative operations of the department. Responsible for hiring and retaining competent staff, as well as ensuring that the department is appropriately staffed. Manages within budget Sets policy, procedure and practice for the department. Continually seeks new ways to improve departmental performance.QUALIFICATIONS AND REQUIREMENTS:Bachelor's degree in Nursing required; master's degree preferred3-5 years of relevant experienceAmerican Heart Association CPR Basic Life Support (BLS)Registered Nurse License (RN) - Current Maryland license or eligibility to obtain Maryland license.Must have experience in leadership in a surgical department/operating room setting.Additional InformationAs one of the largest health care providers in Maryland, with 13,000 team members, We strive to CARE BRAVELYfor over 1 million patients annually. LifeBridge Healthincludes Sinai Hospital of Baltimore, Northwest Hospital, Carroll Hospital, Levindale Hebrew Geriatric Center and Hospital and Grace Medical Center, as well as our Community Physician Enterprise, Center for Hope, Practice Dynamics, and business partners: LifeBridge Health & Fitness, ExpressCare and HomeCare of Maryland. Share:Apply Now
Full Time
4/23/2025
Baltimore, MD 21202
(23.4 miles)
PHYSICIAN ASSISTANT-NEURO Sign On Bonus Potential: Up to 10,000.00 Baltimore, MD SINAI-HOSPITAL NEUROSCIENCE HOUSEST Full-time - Hours vary - Hours Vary Provider/NP/PA 88752 $50.00-$90.00 Posted:March 28, 2025Apply NowSave JobSaved SummaryJOB SUMMARY: Performs a variety of clinical duties and technical procedures to assist in the delivery of healthcare services to patients. Coordinates care of all in-patient and emergency department patients attending to our consulting for the Departments of Neurosurgery and Neurology. Displays a commitment to the value of teamwork by building strong relationships with patients, families, co-workers and the community. Is cooperative and collaborative in the performance of duties as needed to promote a unified workplace. Identifies training and development opportunities for self. Maintains minimum requirements for maintaining National Commission of Certification of Physician Assistants Certification, Maryland State Licensure, and Maryland Controlled Dangerous Substance. Performs duties in compliance with Hospital and departmental policies and procedures promoting patient and employee safety.REQUIREMENTS: Basic professional knowledge; equivalent to a Bachelor's degree; working knowledge of theory and practice within a specialized field. Graduate of an accredited physician assistant program. 1-3 years of experience. American Heart Association CPR Certification, NCCPA Certification, Maryland PA License, ACLS, BCLS and NIH Stroke Scale Certification, Maryland CDS Registration.#APPAdditional Information As one of the largest health care providers in Maryland, with 13,000 team members, We strive to CARE BRAVELY for over 1 million patients annually. LifeBridge Healthincludes Sinai Hospital of Baltimore, Northwest Hospital, Carroll Hospital, Levindale Hebrew Geriatric Center and Hospital and Grace Medical Center, as well as our Community Physician Enterprise, Center for Hope, Practice Dynamics, and business partners: LifeBridge Health & Fitness, ExpressCare and HomeCare of Maryland. Share:Apply Now
Full Time
4/23/2025
Baltimore, MD 21202
(23.4 miles)
PHYSICIAN ASST.-SURGERY Sign On Bonus Potential: Up to $10,000 Baltimore, MD SINAI-HOSPITAL SURGERY Full-time - Various Shifts - Hours Vary Provider/NP/PA 85881 $50.00-$90.00 Experience based Posted:March 28, 2025Apply NowSave JobSaved SummaryPosition Summary:Under the direction and supervision of an attending surgeon, perform a variety of physician assistant patient care duties and technical procedures for patients on the hospital floors, Emergency Room or other care areas in order to deliver health care services to the patient.Essential Functions: Clinical Practice Provides direct and indirect patientcare while working to optimizing patient safety. Works proactively and in collaboration with other team members and specialty services.Tasks: Acts as a care coordinator for surgeons, consulting services, nursing staff, etc. Screens patients and performsphysical examinations. Orders/prescribes necessary medications, laboratory andradiologicstudies, routine fluids, diets, patient activities and similar patient care orders. Performs surgical assistant responsibilitiesto includinghandlingtissue, providing exposure, using instruments, suturing and tying and providing hemostasis. Respond to the Emergency Room to manage and/or assist with trauma resuscitation. Instruct patients on discharge information, home care of wounds, use of medication, diet or other aspects of health care.Requirements:NCCPA Certification requiredMaryland PA LicenseDEA/CDS LicensureAmerican Heart Association BLS 1-3 years of APP hospital experience required; Surgical experience preferred#APPAdditional Information As one of the largest health care providers in Maryland, with 13,000 team members, We strive to CARE BRAVELY for over 1 million patients annually. LifeBridge Healthincludes Sinai Hospital of Baltimore, Northwest Hospital, Carroll Hospital, Levindale Hebrew Geriatric Center and Hospital and Grace Medical Center, as well as our Community Physician Enterprise, Center for Hope, Practice Dynamics, and business partners: LifeBridge Health & Fitness, ExpressCare and HomeCare of Maryland. Share:Apply Now
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