The RN Fellowship is an immersive program designed to support an experienced registered nurse, with an interest in transitioning in practice in Child Protection.The RN Fellow will be responsible for:Participating in didactic lessons, simulations, and practice-based learning as part of a multidisciplinary team. Addressing the epidemiology, signs and symptoms, risk factors, evaluation and interventions across the spectrum of child abuse, neglect and maltreatment in the hospital and ambulatory settings. Interacting with patients, families and peers in a variety of settings, including the outpatient Foster Care Clinic and Crisis Response Clinic, Primary Care, Emergency Department and inpatient settings. Participating in daily team rounds, weekly Clinical Operations Meetings and educational trainings hosted by the Child Protection Program.Upon completion of the fellowship, the RN Fellow will be expected to give a final presentation of scholarly work related to their fellowship experience.To qualify, you must have:Minimum 3-5 years RN experience.Pediatric RN experience preferred.This Fellow position is full time for one year from start date.Please attach a cover letter for consideration.

This Staff Nurse will be responsible for:Working with patients and families with acute and chronic general endocrine diagnosis. Providing telephone, in-person, and telehealth education and support for wide variety of endocrine issues. Triaging patient referrals with primary care physicians and/or families requesting endocrine appointments. Providing support to physicians to facilitate ambulatory clinic flow. Administering various injections and providing training on devices such as growth hormone for use at home. Providing clinical information and acting as a liaison between families and their physicians. Following-up with patients and families to evaluate progress after making medication and treatment changes.Working collaboratively to provide family-centered care as a member of a multidisciplinary team that provides expert care. To qualify, you must have:A Bachelor of Science in Nursing degree1-3 years nursing experience (1 required, 3 preferred), pediatric RN experience also preferredStrong telephone communication, critical thinking and organizational skills as well as the ability to work as a team Comfort providing telephone support Ability to work 40 hours scheduled as four 10 hour days (8am-6:30pm , Monday- Friday) in the Boston location

Department Summary:The Boston Children's Hospital Critical Care Transport Team employs experienced registered nurses to provide safe, efficient, family-centered care to patients requiring critical care in transit. The nurse works under the direction of the team's medical director, utilizing patient care protocols and transport policies to deliver optimal, evidence-based care in the mobile environment.Key Responsibilities:Total clinical nursing care of stable and unstable critically ill children during transportation – both ground and air transports.Communicating coordinating care with multidisciplinary team members from sending and receiving facilities.36hrs; rotating days/nights and every third weekend.Minimum QualificationsEducation:A Bachelor’s degree in Nursing is required.Experience:A minimum 3 years ICU or ED experience is requiredEMT experience preferred.Licensure/ Certifications:Current Massachusetts license as a Registered Nurse (RN)PALS/NRP/ACLS/EMT certification required within first year of employment and CCRN certification required within 2 years of employment.*This position is eligible for a $5,000.00 sign-on bonus (not eligible for internal candidates and not eligible for former BCH employees who worked here in the past 2years).Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

Position Summary:This Clinical Nurse Specialist (CNS)/Advanced Practice Nurse (APN) role is an indirect/direct care role. The CNS/APN is a key member of the programs nursing leadership team, responsible for advancing clinical practice.Key Responsibilities:Provides expert consultation for patient/populations with complex health care needs, evaluating the impact of nursing interventions on patient outcomes evidence based practiceIntegrating knowledge, research findings, and experience to support the incorporation of evidence-based practice into excellent bedside nursing care.Initiates clinical inquiry, evidence-based practice and facilitates nursing research.Advances nursing practice by participation in professional organizations, publications and dissemination.Coordinates care and transitions in collaboration with the patient/population and inter-professional team members.Facilitates resolution of ethical conflicts in complex patient care situations.Supports an accountable nursing care environment that stimulates continuous self-learning, reflective practice and invites peer feedback to improve nursing practice.Demonstrates advanced interpersonal and communication skills, employs conflict management and negotiation skills to support a healthy work environment.Providing care to infants, children, and young adults with both acute and chronic diseases in medicine and behavioral health. Common populations include complex care, gastroenterology, pulmonary, endocrine, and behavioral health.Working primarily Monday-Friday day shift with some schedule flexibility needed to meet off-shift practice and educational needs of staff.Minimum QualificationsEducation:Master’s degree in Nursing.Experience:A minimum of 5 years of recent inpatient pediatric nursing experience. Excellent communication and collaboration skills.Previous CNS experience preferredLicensure/Certifications:Current Massachusetts license as a Clinical Nurse Specialist (CNS)Current National Certification as a Clinical Nurse Specialist (CNS) granted by a Board recognized certifying organization.Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

The Vascular Access Service at Boston Children’s Hospital provides vascular access care to patients and families across the lifespan. This program places 14,000 PIVCs and 800 PICCs annually throughout the enterprise, including critical care, emergency department, inpatient units, procedural areas, and ambulatory care settings. Phase 1 of orientation includes 12 weeks of training on PIVC Insertion, phlebotomy, dressing changes, and management of vascular access device complications. PICC training is encompassed in phase two, which begins after at least one year of experience; this entails a minimum of 12-16 weeks of simulation and hands-on experience.This Staff Nurse will be responsible for:Insertion of vascular access devices, including PIVCs and PICCs, using transillumination devices, ultrasound guidance, and ECG technology.Performing other vascular access procedures, including phlebotomy on DIVA patients, routine infant PICC dressing changes and complex dressings with skin complications, clearance of occluded central catheters, management of malpositioned PICCs, and other device-related complications.Demonstrating critical thinking skills to incorporate empirical knowledge of vascular access with an understanding of various clinical diagnoses and scenarios to make appropriate decisions.Working in a fast-paced, physically rigorous environment for the duration of a shift.Triaging a high-volume vascular access consults. Collaborating with the interdisciplinary team, including nursing, APRNs, house staff/attendings, child life specialists, respiratory therapists, pharmacy, etc., to coordinate care across multiple services.Facilitating learning and development of the healthcare team through 1:1 preceptorship, unit-based education, and informal knowledge sharing.Patient and family education.Active partnership with peers and leadership in policy development, quality improvement projects, and continuing education.Exhibiting flexibility and consistency in an expeditious, dynamic environment.Maintaining composure in high-pressure situations.Employing strong interpersonal skills to empathetically manage multi-faceted situations (i.e., succinct communication, problem-solving abilities, de-escalation techniques)Working 36 hours per week, 12-hour shifts, day/evening/night rotation and every third weekend. To qualify, you must have:A Bachelor of Science in Nursing Minimum of 2 years acute care nursing experience, pediatric experience strongly preferred.Previous experience inserting and caring for vascular access devices strongly preferred.

Department Summary:The Infusion and Day Treatment Program is a specialized outpatient care initiative serving patients from infancy through adulthood. It offers an alternative to inpatient hospitalization for individuals requiring infusion therapies and innovative medical day treatments. The program emphasizes a safe, secure, and family-centered environment, fostering strong, ongoing relationships between patients, families, and a dedicated healthcare team. Therapeutic services offered include, but are not limited to, infusion treatments, food allergy testing, and diagnostic testing. Key Responsibilities:Collaborate with a multidisciplinary team to deliver exceptional patient careAdminister infusion treatments and provide clinical support in an outpatient settingWork a full-time schedule (40 hours/week) with a mix of 8, 10, and 12-hour shifts, including rotating days/evenings and every third weekendMinimum QualificationsEducation:A Bachelor's degree in nursing.Experience:Minimum of 2 years of RN experience; pediatric experience preferredInfusion experience and IV skills preferred.Licensure/ Certifications:Current Massachusetts license as a Registered Nurse (RN)Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

Position SummaryWe are seeking an experienced RN to join our Inpatient Psychiatry Unit At Waltham, a 12-bed, secure inpatient psychiatric unit.Key ResponsibilitiesProviding nursing care to patients and families in ourMaintaining a safe and therapeutic milieu.Providing education to patients and families.Facilitating group therapies.Overseeing behavioral tech and counselor staff.32 hours; nights, every other weekend with rotating holidays.Minimum QualificationsEducation:A bachelor's degree in nursingExperience:1+ years of experience in a behavioral health setting. Inpatient and pediatric RN experience preferred.Licensure/CertificationsCurrent Massachusetts license as a Registered Nurse (RN)Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

Department Summary:The Waltham Pediatric Inpatient Unit is an 11 bed Surgical Unit, with a typical length of stay of 24 to 72 hours. This position is per diem (4 shifts in 6 weeks) with night/weekend rotation. Key responsibilities:Caring for post-operative patients. Age range- infants to young adults. Specialties include: Orthopedics/Sports Medicine, ORL, Urology, Plastics, Ophthalmology.Assessing, planning, implementing and evaluating for a complex patient population.Minimum qualifications:Education:A Bachelor of Science in Nursing.Experience:Minimum of three years inpatient acute pediatric experience preferred.PALS certification.Please note: During a public health emergency, individuals in this role may be expected to take on additional duties to respond to organizational needs.

Position Summary/ Department Summary:Temporary- Nurse Practitioner at Martha Eliot Health Center in Jamaica Plain. This role is targeted to start in approximately late September 2025 and run to approximately March 2026. Please note this role does not come with benefits.Key Responsibilities:Assessing, diagnosing, treating, and referring our pediatric patient population.Providing both urgent care and well visit care (including histories, exams, and anticipatory guidance) with a focus on patients age newborn-22 years of age Collaborating with multidisciplinary members of the health care team to design and implement evidence-based care.Developing and recommending standards, policies, and procedures of patient care.Participating in hospital, departmental and multidisciplinary programs, committees, and special projects.Working 40 hours per week: including full days on Mondays and Fridays, Tuesday afternoons, Thursday evenings from 5-7:30 pm. (Off on Wednesdays). Every 2 month weekend schedule at CHPCC. Minimum QualificationsEducation:A Master’s Degree in NursingExperience:3-5 years NP experience in pediatric primary care (New Grad NPs with previous BCH or strong acute care RN experience would be considered)Ability to work a weekend rotation to the primary care clinic on the Longwood main campus.Bilingual skills (preferred)Licensure/ Certifications:MA NP license- Pediatric Nurse Practitioner (PNP)

Position Summary/ Department Summary:Per Diem Nurse Practitioner, Emergency MedicineKey Responsibilities:Providing individualized care to the emergency department’s long-stay patient population, which is mostly comprised of patients boarding for definitive psychiatric care. Daily responsibilities will include:Providing individualized care for up to 12 patients per dayPerforming a physical examination and addressing urgent medical needsAttending morning rounds with the ED Psychiatry team and the charge nurse to review the plan for each patientSupporting the nursing staff and the Behavioral Response Team in treating ED patients with acute agitation and unsafe behaviors using both pharmacological and non-pharmacological de-escalation techniquesDepending on shift type and departmental needs, other responsibilities may include:Providing emergency care to infants, children and young adults in a fast-paced, Level 1 Trauma Center with trauma-related, surgical and medical illnesses of various acuity and complexity.Collaborating with a supervising physician to conduct patient assessments and physical examinations, and to diagnose and treat health problems.Reviewing and addressing abnormal test results that come to the ED results poolED NP per diem requirements:The per diem NP will be required to work 18 hours per month. Approximately 6 shifts per 3-month schedule block.Three weekend shifts per three-month period are requiredHoliday requirements:Summer: One shift (day) of either Memorial Day, July 4th or Labor DayWinter: One shift (day) of either Thanksgiving, Christmas or New Year’sMinimum QualificationsEducation:A Master’s degree in Nursing (MSN)Experience:Pediatric acute care experience preferred.At least one year of RN/NP experience in an acute care setting preferred.Licensure/ Certifications:A Current Massachusetts NP License, either a PNP/FNP licenseBoston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.bchAPP

Position Summary/ Department Summary:The Perioperative APRN team is expanding and adding additional Nurse Practitioners to our team.Key Responsibilities:Collaborating with the perioperative and anesthesia teams to provide comprehensive care to patients preop/intraop/postoperatively in the main OR and other anesthetizing locations. Conducting patient/family interviews and documenting patient medical history, review of systems, physical exam in the preanesthetic evaluation. Communicating the necessity, preparation, nature, and anticipated effects of anesthesia to patients and families and obtaining anesthesia informed consentOffering expertise as consultant and educator to peri-operative nursing staff Participating in or leading the collection of data for anesthesia cancelations, criteria changes, and improvement processes Functions as a liaison between the anesthesia attending in charge, primary anesthesia, nursing team, and family to optimize patient care Prescribing and administering premedication prior to anesthesia Assisting the anesthesia team in procedural areasFuture opportunities exist to become competent in Vascular Access and PICC line placementThe role will be on site in Boston and may include possibilities to work in a hybrid fashion.Working 30-40 hours per week: three to four 10 hour days per week (No nights, weekends or holidays)Minimum QualificationsEducation:A Master’s degree in Nursing (MSN)Experience:5 years of nursing experience in pediatrics (inpatient or outpatient) is preferred Would consider new graduate NPs with relevant Boston Children's nursing experienceLicensure/ Certifications:MA licensure as an Advanced Practice Nurse PNP or FNP**Sign-on bonus of $5,000.00 for full-time (40 hours) $4,375.00 for part-time (35 hours) $3,750.00 for part-time (30 hours) NP hires (who have not worked at BCH in the past 2 years.)Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.bchAPP

Position Summary/ Department Summary: Physician Assistant, Emergency MedicineKey Responsibilities:The assessment and management of patients at all acuity levels with medical and/or surgical complaints.Working in collaboration with board certified pediatric emergency medicine (PEM) physicians, PEM fellows, Nurse Practitioners, emergency medicine and pediatrics residents, and medical students.Performing detailed histories and physical examinations, ordering and interpreting diagnostic studies, and developing and executing a wide range of care plans using sound clinical reasoning and critical thinking.Engaging in consultations with subspecialty services to aid in patient care.Performing emergency medicine procedures (including laceration repairs, incision and drainage, lumbar punctures, joint relocations, splinting, arthrocentesis, removal of nasal/ear foreign bodies, local nerve anesthesia and blocks). Developing discharge care plans with patients and families including prescribing medications and confirming primary care or specialty care follow-up. Working to promote and encourage optimal and realistic patient goals.Communicating with patients and family in a respectful manner leading to compassionate and empathetic care. Instructing and counseling patients regarding physical and mental health issues.Assisting in the education of medical and physician assistant students rotating in the department.Working 34.5 hours per week. Shifts are rotating Monday through Sunday and include days/evenings/overnights/weekends/holidays/on-call (Eligible for full-time benefits.)Minimum QualificationsEducation:A Master’s degree in Physician Assistant StudiesExperience:ED and/or pediatric PA experience preferredLicensure/ Certifications:A Current Massachusetts PA LicenseBoston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.bchAPP

Nurse Practitioner or Physician Assistant - Complex Care ServicesDepartment SummaryNurse Practitioner (NP) or Physician Assistant (PA) to function in the inpatient Complex Care Service (CCS) at Boston Children’s Hospital. CCS is a long-standing and nationally-regarded inpatient service in Pediatric Hospital Medicine within the Division of General Pediatrics that serves hospitalized children with medical complexity, who have complex chronic conditions and functional limitations. Common reasons for admission to CCS include infections (aspiration pneumonia, pyelonephritis), chronic condition exacerbations (epilepsy, digestive dysmotility), and post-operative recovery following surgery (baclofen pump placement, gastrostomy, spinal fusion, etc.). This role will provide patient evaluation, assessment, and facilitate care for the patients on the CCS service, and will implement interventions tailored to improve systems for patient care and enhance patient safety for this population. The CCS NP/PA will work collaboratively with supervising physicians, pediatric trainees (residents and fellows), and the entire nursing team to promote optimal clinical care. This NP/PA will act as a clinical resource, facilitating staff educational opportunities. The setting is fast-paced and collaborative with many opportunities for learning. Requirements include completion of a master’s degree program in Nursing or Physician Assistant Studies. Clinical experience with children with medical complexity is preferred.Key Responsibilities• Evaluate, assess, and facilitate care for medical and surgical patients with medical complexity admitted to the Complex Care Service.• Help implement interventions to improve care systems and enhance patient safety.• Collaborate with supervising physicians and the nursing/medical team to promote optimal care.• Act as a clinical resource and facilitate staff educational opportunities.• Participate in learning, quality improvement, and/or research initiatives.• 30-hours/week position with 50% day/night rotation and every 3rd weekend; 12-hour shifts. (Will work 2 shifts one week then 3 shifts the next week for 5 shifts per pay period)Minimal QualificationsEducation• Master of Science in Nursing or Master of Science in Physician Assistant Studies.Experience• 1+ year of pediatric NP/PA experience preferred.• Experience with children with medical complexity preferred.• New graduate NP or PA may be considered with 2+ years of recent pediatric inpatient RN experience or strong inpatient pediatric clinical rotations.Licensure/Certifications• Current MA NP or PA license with PNP or FNP certificationSign-on bonus of $3,750.00 (for 30 hours per week) (for people who have not worked at BCH in the past 2 years.)Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, childcare and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.bchAPP

Position Summary/ Department Summary:Temporary Nurse Practitioner, Aerodigestive CenterTarget start date late November 2025 target ending date June 2026Key Responsibilities:Providing patient care coordination, education, and evaluation of care needs for Aerodigestive Center patients in the outpatient settingPartnering with physicians, nurse practitioners, staff nurses, administrative support staff, and multidisciplinary team members (including pulmonary, ORL, SLPs, dietitians) to provide direct team based and independent patient care in the outpatient clinic setting.Providing care coordination by maintaining frequent contact with patients and families between clinic visits including acting as triage contact for patient phone calls and questions as needed, coordinating diagnostic studies and procedures and communicating with referring providers.Ensuring appropriate follow up and care coordination is in place after clinic.Participating in team meetings, assisting with ordering medications and medical supplies, interfacing with insurance and DME companies, participating in quality improvement projects and research.Working 40 hours per week, four 10-hour days for approximately 6 months, no weekend/evening/or callMinimum QualificationsEducation:Master of Science in Nursing Experience:1-3 years of pediatric Nurse Practitioner experience or new NP graduates with strong inpatient pediatric RN experience preferred.Licensure/ Certifications:MA licensure as an Advanced Practice Nurse PNP or FNP bchAPP

Position SummaryWe are seeking a Nurse Practitioner or Physician Assistant in the Acute Cardiac Care Unit (ACCU) to join the Cardiac Medical Advanced Practice Clinician Team.Key ResponsibilitiesCare for inpatient pediatric and adult patients with cardiac medical issues including congenital heart disease, arrhythmia, heart failure, and pre and post heart transplant managementCare for cardiology patients admitted to the Cardiology service for management of non-cardiac medical issuesCoordinate care for management of acute and chronic medical issuesCollaborate with members of the multidisciplinary team and consulting services to provide comprehensive care for optimal patient outcomesCoordinate complex discharge planning needsWork collaboratively in a family-centered environment.36 hours, up to 50% day/night rotation, every 3rd weekend, some holidays (including major)Minimal QualificationsEducationA Master of Science in Nursing or Master of Science in Physician Assistant StudiesExperience1+ year of current Nurse Practitioner experience preferred, or 1+ year of current PA experience preferred. Will consider new graduate Nurse Practitioners with 2+ years inpatient RN experience preferably in pediatric, cardiac, or higher level of care (ICU/ICP/ED) or new graduate PAs if prior pediatric cardiology and higher level of care rotations completed. Licensure/CertificationsCurrent MA NP or MA PA license with PNP or FNP certification*Sign-on bonus of $4,500.00 (for people who have not worked at BCH in the past 2 years.)Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, childcare and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

Position Summary/ Department Summary: Nurse Practitioner,General SurgeryKey Responsibilities:Working with the 24/7 NP covered general surgery service including: solid organ transplant, general surgery, CAIR, colorectal, EAT, bariatric and trauma as well as ICU consults on the Main campus.Clinical leadership, assessment and collaborative management of inpatient surgical patients aged newborn to young adult. Includes: interpretation of diagnostic tests, performance of therapeutic procedures, quality improvement initiatives and clinical research activities.Coordinating direct admission, timely discharge planning, consultations and participating in patient/family education in collaboration with the healthcare team.Working 40 hours per week: 12-hour shifts, 40 hours/week (average), split evenly between day/night shifts, every 4th night weekend with the opportunity to advance weekend requirements over time.This position is eligible to participate in the hospital new graduate 1 year APP fellowship. Minimum QualificationsEducation: Master’s Degree in Nursing Experience:Will give preference to those with at least 1 year of current Pediatric Nurse Practitioner experience, will consider new-grad and newer NPs with pediatric RN experience, BCH experience strongly preferred.Excellent organizational, communication, and computer skills required.Licensure/ Certifications:A current license from the Commonwealth of Massachusetts to practice as an Advanced Practice Nurse certification as a Pediatric Nurse Practitioner PNP**Sign-on bonus of $5,000.00 for fulltime (40 hours) NP hires (who have not worked at BCH in the past 2 years.)Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.bchAPP

Position Summary/ Department Summary:We are expanding our Advanced Practice Provider team in a state of the art 44 bed Cardiac Intensive Care Unit in a new Heart Center here at Boston Children’s Hospital. We are looking for diverse and motivated individuals to join our team here in Boston. When you join our team you will work with a supportive group of Advanced Practice Providers, Attending Physicians and Fellows. You will be responsible for taking care of Pre and Post-operative highly acute cardiac patients, along with children who have cardiac medical needs in the intensive care unit. We have an extensive Orientation Program to prepare you for taking care of these critically ill patients and to thrive here at Boston Children’s. Come join a supportive, multidisciplinary and collaborative team that puts the patient and families first through exceptional care and the latest Pediatric Cardiac Research.Key Responsibilities:Providing care to infants, children, and adults with congenital and acquired heart disease.Caring for patients with both acute and chronic cardiac disease.Collaborating with the CICU Attending physician, to conduct patient assessment, medical history, physical exams, and diagnose health and developmental problems.Participating in CICU medical rounds, including presentation of clinical information, plan development and continued management and modification of the plan for patients throughout the shift.Pre and Post-Op care of critically ill cardiac patients that involves management of ventilators, inotropic support, ECMO, CVVH, emergency situations and sedation titration.Procedures such as Intubation and Central lines, will be taught in both Simulation and during real-time, hands-on events.Extensive Orientation Program with a designated preceptor, simulation and didactic classes along with hands-on experience. Access to in-person and Zoom lectures by Heart Center experts as well as electronic recordings on OpenPediatrics.Participation in ongoing research and committees in the CICU.Offer consultation and education to all staff, patients and families.Working 40 hours per week, up to 50% rotation to nights after an orientation period with rotation of up to every 3rd weekend and some holidays. (Option for permanent night position available after an orientation period with rotation of up to every 3rd weekend and some holidays)Minimum QualificationsEducation:A graduate degree from an accredited Nurse Practitioner or Physician Assistant program.Experience: A minimum of 2 years of critical care RN, NP or PA experience.Possess a solid medical knowledge base for cardiopulmonary critical care medicine with an interest in congenital cardiac anomalies.Possess critical thinking skills and adaptability on a busy cardiac intensive care unit.Communication skills to work collaboratively with medical and surgical colleagues, staff and trainees.Licensure/ Certifications:A current license from the Commonwealth of Massachusetts to practice as a Nurse Practitioner or Physician Assistant.*Sign-on bonus of $5,000.00 (for people who have not worked at BCH in the past 2 years.)Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.bchAPP

Position Summary/ Department Summary: Nurse Practitioner or Physician Assistant - Pediatric Intermediate Care Unit Nurse Practitioner (APRN) or Physician Assistant (PA) to function on the inpatient Pediatric Intermediate Care Unit (PIMCU) at Boston Children’s Hospital. This PIMCU APP will serve as the primary provider on the PIMCU team, facilitating the delivery of safe and quality clinical care while partnering with collaborating physicians, pediatric trainees, and nursing teams to promote optimal clinical care. Key Responsibilities: Delivery of comprehensive clinical care to infants, children, and adolescents with acute or chronic medical conditions requiring intensive nursing and medical support outside of the ICU setting Collaborate closely with the supervising physician to conduct thorough patient assessments, obtain medical histories, perform physical examinations, and diagnose developmental and health concerns Active participation in PIMCU medical rounds including presentation, development and implementation of evidence-based treatment plans Opportunity for participation in quality improvement and research initiatives Setting is a fast-paced inpatient environment, requiring collaboration across multiple consulting teams and interdisciplinary colleagues 36 hours per week; 50% day/night rotation, every 3rd weekend, 12-hour shifts Minimum Qualifications Education: Master’s degree in Nursing or Physician Assistant Studies Experience: A minimum of 2+ years inpatient pediatric experience with preference for those with experience in caring for higher acuity or higher complexity patients. 1+ year of Pediatric NP or PA experience preferred Would consider new graduate nurse practitioner with recent pediatric inpatient RN experience, minimum 2 years ideal with a similar patient population. Licensure/ Certifications: A current Massachusetts NP (PNP preferred will consider a FNP with pediatric experience) or PA license required BLS required, PALS strongly preferred **Sign-on bonus of $4,500.00 for part-time (36 hours) APP hires (who have not worked at BCH in the past 2 years.)Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork. bchAPP

Position Summary: Working as an inpatient team member within the Oncology Service at Boston Children’s Hospital to provide care for inpatient pediatric patients and families.Collaborating with a multidisciplinary team to provide comprehensive and quality family centered care and clinical oversight in a fast paced, collaborative environment with multiple opportunities for learning.Working 36hrs/week; rotating days/nights and weekendsMinimum Qualifications:EducationA Master’s of Science Degree in Nursing (MSN) or Master’s degree in Physician Assistant Studies.ExperienceA minimum of 2 years NP or PA experience required. Pediatric hematology/oncology or BMT RN/NP/PA experience preferred.License/Certification:A current NP or PA license.Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

Position Summary/ Department Summary:Nurse Practitioner/Physician Assistant, NICUKey Responsibilities:Managing the care of critically ill infants up to 6 months post-conceptual age, as part of a multidisciplinary team, on a 30-bed Level IV Neonatal Intensive Care Unit (NICU) Providing medical and surgical NICU care including but not limited to: airway and cardio-respiratory management, pain and sedation management, enteral and parenteral nutritional support, gastrointestinal disease management, congenital/genetic anomaly evaluationsSchedule is 36 hours per week (12-hour shifts), 50% rotation days and nights, weekend and holiday rotation requirements. Minimum QualificationsEducation:Masters of Science in Nursing or Masters in Physician Assistant Studies Experience:Must have at least 1 year experience in a Level III NICU or in a pediatric critical care setting. Will also consider a new graduate NP, PA, acute care PNP with NICU experience. Licensure/ Certifications:A current Massachusetts NP or PA license required (Neonatal NP or Acute Care Pediatric if an NP)*Sign-on bonus of $4,500.00 (for 36 hours) (for people who have not worked at BCH in the past 2 years.)Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamworkbchAPP

Position Summary/ Department Summary:Nurse Practitioner/Physician Assistant, NICUKey Responsibilities:Managing the care of critically ill infants up to 6 months post-conceptual age, as part of a multidisciplinary team, on a 30-bed Level IV Neonatal Intensive Care Unit (NICU) Providing medical and surgical NICU care including but not limited to: airway and cardio-respiratory management, pain and sedation management, enteral and parenteral nutritional support, gastrointestinal disease management, congenital/genetic anomaly evaluationsSchedule is 30 hours per week (12-hour shifts), 50% rotation days and nights, weekend and holiday rotation requirements. Minimum QualificationsEducation:Masters of Science in Nursing or Masters in Physician Assistant Studies Experience:Must have at least 1 year experience in a Level III NICU or in a pediatric critical care setting. Will also consider a new graduate NP, PA, acute care PNP with NICU experience. Licensure/ Certifications:A current Massachusetts NP or PA license required (Neonatal NP or Acute Care Pediatric if an NP)*Sign-on bonus of $3,750.00 (for 30 hours) (for people who have not worked at BCH in the past 2 years.)Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.bchAPP

Department SummaryOur 30-bed MSICU cares for medical and surgical patients ranging from newborn to early adult. The patient population is diverse with a variety of medical and surgical needs. Our newborn population primarily includes patients with congenital diaphragmatic hernia or those needing extracorporeal membrane oxygenation (ECMO) soon after birth. The children and early adults have a variety of diagnoses, including but not limited to acute respiratory distress syndrome, multiple trauma, septic shock, congenital malformations, and liver, lung, and kidney transplantation. We are seeking a qualified Nurse Practitioner or Physician Assistant to become an integral part of a team that believes in the value of personalized care and the power of multidisciplinary teams to provide the very best care possible to our patients and their families.Key ResponsibilitiesProvide care to infants, children, and adults with critical illness.Collaborate with supervising physicians to conduct patient assessments, medical histories, physical exams, and diagnose health and developmental problems.Manage therapeutic regimens for patients with acute and chronic disease according to approved guidelines.Participate in intensive care unit medical rounds, including presenting clinical information and updates on patient progress and management.Assist with establishing treatment plans and participate in all teaching activities conducted by the MSICU attending staff.Participate in ongoing research in the MSICU and offer expertise as a consultant and educator to other staff.Minimal QualificationsEducationMaster of Science in Nursing or Master of Science in Physician Assistant StudiesExperienceMinimum of 1 year of critical care experience as an Advanced Practice Provider preferred. Candidates with 2-3 yrs critical care experience as an RN may also be considered.Solid medical knowledge base for critical care medicine; pediatric experience preferred.Critical thinking skills and adaptability.Excellent communication skills and ability to work collaboratively with medical and surgical colleagues, staff, and trainees.Schedule: 40 hours/week, nights, every 4th weekend, and some holidays.Licensure/CertificationsCurrent MA NP or MA PA license with PNP or FNP certificationSign-on bonus of $5,000.00 (for people who have not worked at BCH in the past 2 years)Please note:During a public health emergency, individuals in this role may be expected to take on additional duties to respond to organizational needs.Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, childcare and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.bchAPP

Advanced Cardiac Therapies (ACT) Nurse Practitioner or Physician Assistant Position SummaryWe are seeking a Nurse Practitioner or Physician Assistant to join our Advanced Cardiac Therapies (ACT) Team caring for patients with cardiomyopathy, heart failure, and pre-and post-transplant.Key Responsibilities• Partner with Physicians, Nurse Practitioners, staff nurses, administrative support staff and Multidisciplinary team members to provide comprehensive care across a variety of settings including the inpatient ward, cardiac catheterization suite, Cardiac ICU, and cardiac clinic.• Frequent contact with patients and families to support the longitudinal care needs in the home setting.• Responsibilities may include daily inpatient rounds, weekly team meetings, clinic session attendance, documentation, billing, prescriptions and prior authorization, referrals, education and anticipatory guidance and other longitudinal care coordination needs. Additional opportunity for cross coverage of lung transplant patients.• Schedule: 40 hours per week, four 10-hour shifts Monday through Friday. Minimal QualificationsEducation• A Master's in Nursing or Master of Science in Physician Assistant StudiesExperience • 5+ years of pediatric RN experience required.• 2-3 years of cardiac nursing experience at Boston Children’s Hospital preferred.• 3-5 years of Advanced Practice experience assisting in the care coordination of patients with complex medical needs, strongly preferred.• PA rotations in pediatric cardiology and transplant experience preferred• Experience managing pediatric complex care, and/or outpatient clinic experience preferred.• Superb communication skills, flexibility and demonstrated ability to work as a team.• Leadership experience preferred.• Must be highly organized with strong written and verbal skills and EMR competency.Licensure/Certifications• Current MA NP or MA PA license with PNP or FNP certification• Willingness to pursue certification as a Transplant Coordinator.• BLS and PALS certification required *Sign-on bonus of $5,000.00 (for people who have not worked at BCH in the past 2 years.)Please note:During a public health emergency, individuals in this role may be expected to take on additional duties to respond to organizational needs.Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, childcare and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.bchAPP

Department SummaryOur Waltham Psychiatry Service includes both our 12-bed inpatient psychiatric unit that provides psychiatric assessment and brief intensive treatment for patients who are in the midst of a psychiatric crisis, and our Community Based Acute Treatment (CBAT) Program, a 12-bed intensive, short-term acute residential unit for children and adolescents experiencing behavioral health difficulties. Our CBAT program provides children with treatment and stabilization in a structured setting that can act as an alternative to inpatient psychiatric hospitalization or a bridge between an inpatient hospitalization and home. We work with families to help children to learn living and coping skills in a safe community environment that supports a successful return to their family and school.Key Responsibilities:Provides nursing professional development expertise as an educator, facilitator, change agent, leader and researcher through the processes of collaboration, consultation, facilitation and educationCoordinates orientation activities for RNs and Milieu Counselors for inpatient programs. Collaborating with leaders to schedule and evaluate progress in orientation. Supports the development of the bedside nurse through knowledge to achieve excellence in the delivery of evidenced based psychiatric practicesServes as a role model delivering group and individually focused therapeutic interventionsIncorporates principles of adult learning in the planning, implementation, and evaluation of education programsCreates a professional nursing climate to meet the needs of the diverse unit and global needs of the Boston Children’s Hospital systemPlans and implements programs for a wide variety of educational initiatives including program development, planned and real time educational offerings/support to advance clinical practice, specialty certification, leadership development, instruction and evaluation with emphasis on nursing orientation and professional development at the program levelDemonstrates well developed communication skills, both written and oral, comfort with technologies, simulation and advanced skills in clinical pediatric care, education, and evidence based practice tools and techniques40 hours – 8 hour days, mostly day shift Monday - Friday with occasional time spent connecting with permanent off-shift employeesMinimum QualificationsEducation:BSN required, MSN preferredCurrent Massachusetts RN licenseExperience:3 years of clinical nursing experience requiredClinical educator or nursing instructor experience preferredLeadership and pediatric experience as well as project management experience preferredThe ability to be flexible, to innovate, and display enthusiasm and passion for the roleLicensure/ Certifications:Current Massachusetts license as a Registered Nurse (RN)Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

Job Summery: The Senior PER will be responsible for monitoring clinic activity to ensure the best possible patient experience. Assists with resolving customer service and scheduling issues. Provides positive and effective customer service that supports departmental and hospital operations. Obtains and records required authorizations on electronic or manual scheduling systems to compile and distribute patient and staff schedules. Monitors daily schedule to optimize resource utilization and patient experience. Answers, screens, and routes telephone calls, records, and forwards messages, and triages calls for urgent information or services. Responds to requests for routine information or assistance within scope of knowledge and authority. Initiates call for emergency services as required. Participates in the development of training programs to update staff on department/hospital processes, including patient experience-focused initiatives and computer training. Demonstrates high-level problem-resolution skills, teamwork, and multitasking. Participates in and contributes to departmental and organizational initiatives projects with a focus on continuous process improvement.Key Responsibilities:Customer Service & Patient InteractionDelivers positive, effective customer service to patients, families, and visitors; resolves complex issues; responds to inquiries about hospital policies; collaborates with referring providers to manage complex patient needs.Patient Registration & AdmissionsRegisters patients, verifies demographics and insurance, collects documentation and co-payments, and ensures accurate billing. May gather clinical data (height, weight, temperature) and assist with room preparation.Scheduling & CoordinationSchedules patient appointments and procedures across departments; monitors clinic activity and daily schedules to optimize flow and resource use; coordinates with clinicians to support efficient operations.Discharge & Financial SupportSupports discharge processes, communicates with Financial Counsel, processes prior authorizations and referrals, and reconciles patient payments and deposits.Administrative SupportManages calendars, schedules meetings/events, handles communications and documentation, processes forms, manages records and mail, and coordinates services with other departments.Patient Flow & CommunicationParticipates in handoffs and huddles; routes calls, messages, and emergencies; ensures smooth patient and visitor flow throughout the department.Training & Staff SupportTrains, orients, and cross-trains staff; keeps staff informed on systems, procedures, and policy updates; assists in resolving issues and serves as a resource for billing, operations, and payer requirements.Technology UseProficient in office and clinical systems (e.g., Microsoft Office, phone/email, EMR, billing/scheduling applications); enrolls patients in online portals.Process ImprovementParticipates in departmental initiatives, recommends process changes, and supports implementation of system and workflow improvements.Minimum QualificationsEducation:High School Diploma or GED requiredExperience:Minimum of 1 year as a PER or related healthcare experience.This role is eligible for a $2,000 sign on bonus (not eligible for internal candidates and not eligible for former BCH employees who worked here in the past 12 months)Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, childcare and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

Position Summary/ Department Summary:The Lead PER leads the administrative operations of a clinic and works to ensure the best possible patient experience by effectively leading and coordinating services to patients and families. Provides administrative support for a clinic and its providers. Performs various administrative functions requiring in-depth knowledge of programs and services.Key Responsibilities:Provides positive, effective customer service to patients, families, and visitors.Resolves complex issues and responds to inquiries about hospital policies and procedures.Registers new patients and verifies demographics, insurance, and referral details.Schedules and confirms patient appointments, tests, and procedures.Obtains and documents prior authorizations and referrals.Collects co-pays, reconciles funds, and facilitates communication with financial counseling.Monitors clinic activity and coordinates daily flow with clinical teams.Participates in shift handoffs and team huddles to support patient flow.Prepares forms, organizes medical records, and maintains supplies for appointments.Provides clerical support including answering phones, taking messages, and scheduling meetings.Trains new staff and serves as a resource for policies, systems, and procedures.Delegates and oversees tasks for patient experience staff; provides performance feedback.Uses clinical, scheduling, and billing applications along with Microsoft Office tools.Participates in process improvement efforts to enhance department operations.Minimum QualificationsEducation:High School Diploma / GED required.Bachelor’s degree preferred.Experience:Minimum 2 years of related healthcare experience required.Related computer application experience (i.e., Microsoft Application Suite, Adobe, Google Applications, etc.)Strong customer service experience.This role is eligible for a $2,000 sign on bonus (not eligible for internal candidates and not eligible for former BCH employees who worked here in the past 12 months)Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, childcare and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

Job Summery:The Senior PER will be responsible for monitoring clinic activity to ensure the best possible patient experience. Assists with resolving customer service and scheduling issues. Provides positive and effective customer service that supports departmental and hospital operations. Obtains and records required authorizations on electronic or manual scheduling systems to compile and distribute patient and staff schedules. Monitors daily schedule to optimize resource utilization and patient experience. Answers, screens, and routes telephone calls, records, and forwards messages, and triages calls for urgent information or services. Responds to requests for routine information or assistance within scope of knowledge and authority. Initiates call for emergency services as required. Participates in the development of training programs to update staff on department/hospital processes, including patient experience-focused initiatives and computer training. Demonstrates high-level problem-resolution skills, teamwork, and multitasking. Participates in and contributes to departmental and organizational initiatives projects with a focus on continuous process improvement.Key Responsibilities:Customer Service & Patient InteractionDelivers positive, effective customer service to patients, families, and visitors; resolves complex issues; responds to inquiries about hospital policies; collaborates with referring providers to manage complex patient needs.Patient Registration & AdmissionsRegisters patients, verifies demographics and insurance, collects documentation and co-payments, and ensures accurate billing. May gather clinical data (height, weight, temperature) and assist with room preparation.Scheduling & CoordinationSchedules patient appointments and procedures across departments; monitors clinic activity and daily schedules to optimize flow and resource use; coordinates with clinicians to support efficient operations.Discharge & Financial SupportSupports discharge processes, communicates with Financial Counsel, processes prior authorizations and referrals, and reconciles patient payments and deposits.Administrative SupportManages calendars, schedules meetings/events, handles communications and documentation, processes forms, manages records and mail, and coordinates services with other departments.Patient Flow & CommunicationParticipates in handoffs and huddles; routes calls, messages, and emergencies; ensures smooth patient and visitor flow throughout the department.Training & Staff SupportTrains, orients, and cross-trains staff; keeps staff informed on systems, procedures, and policy updates; assists in resolving issues and serves as a resource for billing, operations, and payer requirements.Technology UseProficient in office and clinical systems (e.g., Microsoft Office, phone/email, EMR, billing/scheduling applications); enrolls patients in online portals.Process ImprovementParticipates in departmental initiatives, recommends process changes, and supports implementation of system and workflow improvements.Minimum QualificationsEducation:High School Diploma or GED requiredExperience:Minimum of 1 year as a PER or related healthcare experience.This role is eligible for a $2,000 sign on bonus (not eligible for internal candidates and not eligible for former BCH employees who worked here in the past 12 months)Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, childcare and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

Position Summary/ Department Summary:The Patient Experience Representative II will be responsible for monitoring clinic activity to ensure the best possible patient experience. Assists with resolving customer service and scheduling issues. Provides positive and effective customer service that supports departmental and hospital operations.Key Responsibilities:Interacts and provides positive and effective customer service to patients and families.Response to routine inquiries about hospital protocol, policies and procedures.Greets and directs patients, families, and visitors.Manage large amounts of inbound and outbound calls in a timely manner.Provides the patient with the required forms and obtains appropriate signatures: General consent, Healthcare Proxy, Compliance documentation, Rights and Responsibilities, Generates patient labels and identification bracelets.Prepare admission-related documentation and patient chart process, to ensure a seamless and timely admission process.Notifies Charge RN of patient arrival.Process patient transfer/discharge paperwork. Confirm discharge paperwork is received, accurate and reflects patient information. Requests ambulance pick up.May be required to assist with End of life procedures with Bereavement Coordinator.Answer, screen and route telephone calls. Record and forward messages and triage call for urgent information or services. Respond to requests for routine information or assistance within scope of knowledge and authority. Initiate call for emergency services as required.Open and sort mail, deliver and retrieve patient records, photocopy materials, sort, collate and distribute documents.Activate overhead announcements (Admissions, Code Blues, Staff Assists).Other duties as assigned.Minimum QualificationsEducation:High School Diploma / GEDExperience:Internal: Minimum 6 months as a PERExternal: Minimum of 6 months relevant healthcare experience.Schedule:7:30AM-4:00PMPER positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (prorated for part-time positions, internals not eligible)*Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, childcare and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

Key Responsibilities for the Sr. Patient Experience Representative:Demonstrates effective and empathetic customer service that supports departmental and hospital operations. Responds to patient needs and escalated concerns, ensuring a high-quality experience and timely resolution.Greets, screens, and directs patients, families, and visitors; monitors clinic flow to optimize the patient experience.Registers new patients and verifies demographic, insurance, and referral information.Obtains authorizations and referrals, enters billing and treatment codes, reconciles payments, and prepares deposits.Schedules patient appointments and procedures across providers and departments.May rotate into call center roles; communicate with referring providers and practices to facilitate patient management.Trains, orients, and cross-trains staff on departmental systems, policies, and procedures.Enrolls patients and caregivers in the patient portal and ensure staff is informed of customer service and IT system updates.Participates in and contributes to departmental initiatives, recommending and implementing process improvements.Minimum QualificationsEducation:High School Diploma or GED requiredExperience:Minimum 1 year of administrative, front desk or related healthcare experience required.Schedule:Monday – Friday, 8:30am – 5pmPER positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (prorated for part-time positions, internals not eligible)*Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, childcare and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

Position Summary:Our pulmonary team consists of a broad range of clinicians who are trained in treating children with pulmonary disorders, including pediatric pulmonologists, pulmonary nurses, nurse practitioners, fellows, respiratory and physical therapists, nutritionists, and social workers. All of these experts work collaboratively to care for the needs of each patient and ensure their physical and emotional well-being.As a Patient Experience Representative you will work to provide support to the administrative operations and ensure the best possible patient experience by effectively coordinating services to patients and families.Key responsibilities:Patient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating with referring providers and practicesObtaining required authorizations to compile patient and staff schedulesScheduling patients and supporting patients encounterCheck In / Check Out:Greeting and directing patients, families and visitorsMonitoring daily schedule and coordinating flow with clinicians/supervisorsReconciling payments and preparing deposits, providing record of transactions in Hospital systemsFacilitating and directing communication with Financial CounselingAdministrative:Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency servicesProviding routine clerical support as neededSchedule will be 16 hours per week 8:30am to 5pm. Minimum qualificationsEducation:A high school level of education, bachelor’s degree preferredExperience:Prior customer service or administrative experience preferredThe ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situationsThe ability to work with diverse internal and external constituenciesBoston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

Position Summary:The Division of Gynecology at Boston Children’s Hospital is one of the premier pediatric and adolescent gynecology centers in the world. We specialize in gynecologic care for patients from infancy to young adulthood, from addressing common concerns such as missed periods, heavy bleeding, pelvic pain, and endometriosis, to managing more complex conditions like congenital anomalies of the reproductive tract.As a Patient Experience Representative, you will provide support to the administrative operations and ensure the best possible patient experience by effectively coordinating services to patients and families.Key responsibilities:Patient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating with referring providers and practicesObtaining required authorizations to compile patient and staff schedulesScheduling patients and supporting patients encounterCheck In / Check Out:Greeting and directing patients, families and visitorsMonitoring daily schedule and coordinating flow with clinicians/supervisorsReconciling payments and preparing deposits, providing record of transactions in Hospital systemsFacilitating and directing communication with Financial CounselingAdministrative:Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency servicesProviding routine clerical support as neededMinimum qualificationsEducation:A high school level of education, bachelor’s degree preferredExperience:Prior customer service or administrative experience preferredThe ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situationsThe ability to work with diverse internal and external constituenciesThis role is eligible for a $2,000 sign on bonus (not eligible for internal candidates).Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

Position Summary/ Department Summary:The Patient Experience Representative II will be responsible for monitoring clinic activity to ensure the best possible patient experience. Assists with resolving customer service and scheduling issues. Provides positive and effective customer service that supports departmental and hospital operations.PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (prorated for part-time positions, not applicable for internal applicants) *Key Responsibilities:Interacts and provides positive and effective customer service to patients and families.Response to routine inquiries about hospital protocol, policies and procedures.Greets and directs patients, families, and visitors.Manage large amounts of inbound and outbound calls in a timely manner.Provides the patient with the required forms and obtains appropriate signatures: General consent, Healthcare Proxy, Compliance documentation, Rights and Responsibilities, Generates patient labels and identification bracelets.Prepare admission-related documentation and patient chart process, to ensure a seamless and timely admission process.Notifies Charge RN of patient arrival.Process patient transfer/discharge paperwork. Confirm discharge paperwork is received, accurate and reflects patient information. Requests ambulance pick up.May be required to assist with End of life procedures with Bereavement Coordinator.Answer, screen and route telephone calls. Record and forward messages and triage call for urgent information or services. Respond to requests for routine information or assistance within scope of knowledge and authority. Initiate call for emergency services as required.Open and sort mail, deliver and retrieve patient records, photocopy materials, sort, collate and distribute documents.Activate overhead announcements (Admissions, Code Blues, Staff Assists).Other duties as assigned.Minimum QualificationsEducation:High School Diploma / GEDExperience:Internal: Minimum 6 months as a PERExternal: Minimum of 6 months relevant healthcare experience.Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, childcare and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

Position Summary/ Department Summary:The Patient Experience Representative II will be responsible for monitoring clinic activity to ensure the best possible patient experience. Assists with resolving customer service and scheduling issues. Provides positive and effective customer service that supports departmental and hospital operations.This role is eligible for a $2,000 sign on bonus (not eligible for internal candidates and not eligible for former BCH employees who worked here in the past 12 months)Key Responsibilities:Interacts and provides positive and effective customer service to patients and families.Response to routine inquiries about hospital protocol, policies and procedures.Greets and directs patients, families, and visitors.Manage large amounts of inbound and outbound calls in a timely manner.Provides the patient with the required forms and obtains appropriate signatures: General consent, Healthcare Proxy, Compliance documentation, Rights and Responsibilities, Generates patient labels and identification bracelets.Prepare admission-related documentation and patient chart process, to ensure a seamless and timely admission process.Notifies Charge RN of patient arrival.Process patient transfer/discharge paperwork. Confirm discharge paperwork is received, accurate and reflects patient information. Requests ambulance pick up.May be required to assist with End of life procedures with Bereavement Coordinator.Answer, screen and route telephone calls. Record and forward messages and triage call for urgent information or services. Respond to requests for routine information or assistance within scope of knowledge and authority. Initiate call for emergency services as required.Open and sort mail, deliver and retrieve patient records, photocopy materials, sort, collate and distribute documents.Activate overhead announcements (Admissions, Code Blues, Staff Assists).Other duties as assigned.Minimum QualificationsEducation:High School Diploma / GEDExperience:Internal: Minimum 6 months as a PERExternal: Minimum of 6 months relevant healthcare experience.Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, childcare and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.