MANTECH seeks a motivated, career-oriented, and customer-focused Incident Technician to support front-line IT service operations. In this dynamic role, you will troubleshoot and resolve a wide range of IT issues while providing responsive, high-quality support to end users. You will join a collaborative environment that values teamwork, continuous learning, and career development.RESPONSIBILITIESYou will deliver timely and effective technical support services to a diverse user base. Responsibilities include but are not limited to:Following ITIL processes to receive, prioritize, and resolve IT incidents, service requests, and user support needsAnalyzing, troubleshooting, and applying fixes for hardware, software, networking, and application issues, including remote desktop triage and system repair using remote toolsResponding to and resolving technical issues related to Windows Active Directory, Microsoft Office, enterprise applications, web browsers, and telecommunications systemsAnswering user inquiries regarding system procedures, application usage, and downtime; escalating complex issues when necessaryTraveling locally between customer facilities and supporting temporary assignments as requiredProviding team-based coverage between 6:00 AM and 6:00 PM; the standard shift for this role is Monday through Friday, 7:00 AM to 3:30 PMMINIMUM QUALIFICATIONSHigh School Diploma and 6+ years of relevant experience, or Associate’s Degree and 4+ years of experience, or Bachelor’s Degree and 2+ years of experienceMinimum 2 years of technical support experience in a help desk, service desk, or incident response roleProven ability to diagnose and resolve technical problems involving hardware, software, networking, and telecom systemsExperience supporting Windows 10, Microsoft Office 2016 or later, and common business applicationsWorking knowledge of Windows Active Directory, basic networking (TCP/IP), and standard IT support toolsPREFERRED QUALIFICATIONSCUSTOMER-specific Component Mission Administrator (CMA) or Directorate Mission Administrator (DMA) certificationExcellent communication, analytical, and interpersonal skillsExperience using remote desktop support tools and enterprise IT ticketing systems (e.g., ServiceNow, Remedy, Jira Service Management)Ability to adapt to shifting tasks and learn new technologies quicklyStrong attention to detail and organizational capabilitiesCLEARANCE REQUIREMENTSYou must possess an active TS/SCI clearance with Polygraph.PHYSICAL REQUIREMENTSYou must be able to remain in a stationary position for at least 50 percent of the time. You must also be able to operate computers, phones, and standard office equipment for extended periods. You will need to move between offices and buildings, including accessing under desks, raised floors, and confined server closets. You must be able to lift and transport IT or AV equipment weighing 50 pounds or more using carts or team lifts, and ascend/descend ladders over 10 feet while managing cables or equipment adjustments.