Legal Entity:American Honda Motor Co., Inc.Business Unit:Parts Service & TechnicalDivision:Technical ServiceWork Location: Torrance - Main Campus LocationShift:1stWorkstyle:OnsiteCareer Level:3Job Grade:Non-Exempt-6 (NE6)Salary Range: $64,100.00 -$96,200.00Job PurposeThe Tech Lead is responsible for leading the effort to improve customer satisfaction and owner loyalty through improved speed of market action, developing innovative repair methods that align with dealer technician capability.Lead efforts in PST Market Quality Engineering to identify challenges and barriers to create prompt, high quality diagnosis and repairs performed by the Dealer’s Automotive Technicians.The Tech Lead will also be responsible for providing test methods/results and technical feedback that leverages the department’s ability to develop corrective actions to address automobile market quality concerns, reduce time to market action, and ensure quality to promote high levels of customer loyalty and satisfaction. This position requires expertise in repair methods, component installation, documentation, maintenance, and mentoring in order to ensure the successful execution of projects and enhancement of Honda’s dealership abilities and technician comprehension of Service Bulletin repair methods.Key AccountabilitiesVerification of repair methods including countermeasure component installation and flat rate times to support bulletin issuance. This includes both hardware and software repair methods to ensure accurate and efficient instructions and repair procedures are confirmed before publication are released to dealership technicians Installation and verification of suspected faulty components. Install parts requested by Engineers, using shop manuals, bulletins, and other online systems. Diagnose then communicate results verbally and written to the Engineers. Work orders rated A-rank to be completed in 2 working days, High in 4 working days; Medium in 6 days; Low in 10 dayAccurately document testing procedures, results, and findings, providing pertinent feedback, pending results back to Engineers and Shop Supervisor. If needed, use technical expertise and deep knowledge of dealership technician behavior to propose more efficient repair methods or modifications to the existing procedure for better comprehension or ease of repair for dealership technicianPerform specific and routine maintenance on HONDA & ACURA automobiles. Perform routine maintenance utilizing Service Manual and Owner’s Manual information. Lead complex diagnosis and repair complaints received from vehicle reports, including Natural Gas Vehicles, Fuel Cell Vehicles and Battery Electric VehicleRepresent AHM by attending off-site activities, including press and dealer events to assure vehicles are in top condition, as well as attend port activities, making sure vehicles meet the design criteria and are ready for dealer distributioConduct component installations and procedure verifications to understand/validate flat rate times to determine accurate time estimates, aiding in cost-effective planninConduct and lead dealer visits to observe and confirm repairs first-hand for bulletin effectivenesProvide mentorship to technicians by sharing technical knowledge and expertise to enhance their skill development and overall performance while also providing support and guidance for complex vehicles issuesQualifications, Experience, & SkillsHigh School Diploma2 years Automotive Trade School or AA in Automotive Technology or equivalent work experience preferredASE Certifications A1-A* and L1 preferredTen (10) years automobile experience as a full line Technician (Honda and Acura Master Technician experience preferredDriving record back-ground check and approval to operate company vehicles (ability to operate Engineering Test vehicles is required for this position)High level of mechanical aptitude and completion of Honda/Acura technical trainingWell-rounded understanding of automobile technology and future technology such as CASE and/or fuel cell systems and componentsCompetently able to use hand tools, measuring equipment, electronic test equipment (HDS/Pico Scope and DVOM), alignment equipment, brake finishing equipment, wheel balancing equipment, air conditioning service equipmentProficient PC/office skills: typing, data entry, MS Word, MS Excel, MS Power PointExcellent communication and ability to articulate technical information and test resultsAbility to interact with peers internally and externally to achieve shared goals and objectives while maintaining good relationshipsWork completion within expected guidelines and ability to multi-task and prioritize multiple projectsAbility to operate a forklift with certification requiredAbility to lead teams and advise on vehicle repairsWhat differentiates Honda and make us an employer of choice Total Rewards:Competitive Base Salary (pay will be based on several variables that include, but not limited to geographic location, work experience, etc.)Paid OvertimeRegional Bonus (when applicable)Industry-leading Benefit Plans (Medical, Dental, Vision, Rx)Paid time off, including vacation, holidays, shutdownCompany Paid Short-Term and Long-Term Disability401K Plan with company match + additional contributionRelocation assistance (if eligible)Career Growth:Advancement OpportunitiesCareer MobilityEducation Reimbursement for Continued LearningTraining and Development ProgramsAdditional Offerings:Tuition Assistance & Student Loan RepaymentLifestyle AccountChildcare Reimbursement AccountElder Care SupportWellbeing ProgramCommunity Service and Engagement ProgramsProduct ProgramsHonda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.