If you are a current Jazz employee please apply via the Internal Career site. Jazz Pharmaceuticals is a global biopharma company whose purpose is to innovate to transform the lives of patients and their families. We are dedicated to developing life-changing medicines for people with serious diseases often with limited or no therapeutic options. We have a diverse portfolio of marketed medicines, including leading therapies for sleep disorders and epilepsy, and a growing portfolio of cancer treatments. Our patient-focused and science-driven approach powers pioneering research and development advancements across our robust pipeline of innovative therapeutics in oncology and neuroscience. Jazz is headquartered in Dublin, Ireland with research and development laboratories, manufacturing facilities and employees in multiple countries committed to serving patients worldwide. Please visit www.jazzpharmaceuticals.com for more information. The Associate Director Sales (ADS) will play an integral role within the Neuroscience Business Unit in Canada. The ASD will lead and develop a high performing and patient driven Sales Team. The ASD will be responsible for creating and maintaining a people valued culture within their team, shaping the sales strategy for the country aligned to the vision and goals of our Neuroscience Brands and leading sales planning and execution to ensure our commercial success.Essential FunctionsThe Associate Sales Director will provide leadership of the Key Account Managers (KAM) team through:Attracting, developing, and retaining high performing KAMs, fostering a culture of diversity, innovation, and teamwork.Coach, train and develop Neuroscience Account Managers to build a strong, progressive, and motivated team through virtual and face-to-face interactionsProvide team leadership and demonstrates high ethical and performance standardsProvide verbal and written feedback on performance and development on a regular and timely basis, as observed through virtual and face-to-face interactions.Review employee performance regularly and deal with any performance issues on a timely basisCollaborate in the development of the Canadian Neuroscience Strategic and Tactical Plans and lead the implementation of the Plan including communication and providing direction to teamLead the development, execution, and review of the cross functional integrated Territory Account PlansDevelop and implement comprehensive regional sales strategies to accelerate patient access to our transformative treatments, achieve revenue targets, expand market share, and enhance customer experience Sets ambitious goals for team and self, and contributes to forecasting, Incentive plan optimization etcParticipate and/or lead Brand initiatives as required within the Neuroscience FranchiseCollaborate with cross functional Jazz Pharmaceuticals leaders (Market Access, Marketing, Training, Medical Affairs, Sales Force Effectiveness, and compliance) to achieve shared business objectives in a compliant mannerAnalyze, interpret, and leverage data including sales analytics, CRM reports, business statistics and customer feedback that contributes to development of strategic brand plans and territory plansEnsure the sales team promotes the company’s products for the approved indications using the most current company materials.Maintain knowledge on the Canadian market access landscape in relation to our promoted therapeutic areasLead and develop strong relationships with key opinion leaders across CanadaCollaborate with the Oncology Sales leadership team to evolve the customer engagement framework/model and Account management excellence (incl identification of capabilities development/training, optimization of coaching tools, etc)Demonstrate a comprehensive understanding of the disease state, competitive landscape, and therapeutic management in each of our potential marketsKnow and ensure compliance with applicable corporate policies, procedures, and guidelinesRequired Knowledge, Skills, and Abilities: Extensive progressive commercial experience in the biotech/pharmaceutical industry in marketing and salesExperience successfully leading a sales/KAM teamExperience in Key Account ManagementExperience in Specialty Medicine (Neuroscience is an asset)Proven track record in achieving superior results, change management and Exemplary leadership skillsProficient IT skills in all business-related packages such as MS OfficeExperience in the utilization of CRM toolsUnderstanding of application of selling models/skills and Key account management excellenceSuccessful product launch experienceAcademic and/or Institutional experienceExceptional prioritization capabilitiesExtensive travel requiredA valid Canadian driver’s licenseProficient in English and FrenchRequired/Preferred Education and LicensesBachelor’s degree or equivalentMBA or other advanced degree preferredThis role requires approximately 30 - 50% travel. Jazz Pharmaceuticals is an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any characteristic protected by law. FOR CANADA BASED CANDIDATES ONLYJazz Pharmaceuticals Canada, Inc. and Celator Pharmaceuticals Corp. are committed to fair and equitable compensation practices, and we strive to provide employees with total compensation packages that are market competitive.For this role, the full and complete base pay range is: $144,000.00 - $216,000.00Individual compensation paid within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, and other pertinent factors. The goal is to ensure fair and competitive compensation aligned with the candidate's expertise and contributions, within the established pay framework and our Total Compensation philosophy. Internal equity considerations will also influence individual pay decisions. This range will be reviewed on a regular basis.At Jazz/Celator, your base pay is only one part of your total compensation package. The successful candidate may also be eligible for a discretionary annual cash bonus or incentive compensation (depending on the role), in accordance with the terms of the Company's Global Cash Bonus Plan or Incentive Compensation Plan, as well as discretionary equity grants in accordance with Jazz’s Long Term Equity Incentive Plan.The successful candidate will also be eligible to participate in various benefits offerings, including, but not limited to, Extended Health Care, Dental, Long Term Disability, Life Insurance, RRSP, and paid vacation.

Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build asustainableeconomy where everyone can prosper. We support a wide range of digital payments choices, making transactionssecure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.Title and SummaryLead Software EngineerWho is Mastercard We work to connect and power an inclusive, digital economy that benefits everyone, everywhere, by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships, and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team –one that makes better decisions, drives innovation, and delivers better business results. OverviewServices within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution.Supporting the Mastercard Cyber and Security Services program, members of this team have an opportunity to build new and extend current fraud prevention and cyber security services. This exciting area within Mastercard is growing fast and creating cutting edge technologies that prevent fraud across the globe. This is an agile team that will be balanced across full stack engineering and data engineering. The team will also provide leadership for other teams in using strong architecture and technology delivery practices that create the best solutions. The Lead Software Engineer will play a critical role in creating new products and new functionality. Role • Designing and delivering detailed solutions to complex technical challenges, while helping your team understand and follow the path forward. • Providing technical subject matter expertise and strategic technical direction on your assigned projects. • Looking for ways to automate and improve the entire lifecycle: build, operate, and run processes for enhanced efficiency. • Leading the integration of services with a strong focus on optimizing customer experience and journey. • Continuously expanding your technical knowledge - always striving to improve and innovate within our systems. • Leading technical demos, guiding discussions with Product Owners, and championing the adoption of best practices. • Reviewing code, test automation, and other engineering deliverables to ensure they meet high standards. • Mentoring and providing technical guidance to junior engineers, helping them grow in their careers. • Contributing to development with a mix of Java, JavaScript, Python, SQL, and Spark. All About You • Advanced expertise in Java with Spring Boot development, including design patterns, performance optimization and troubleshooting.• Solid experience designing and developing RESTful services. • Experience with data analysis and problem-solving in technical environments. • Detail-oriented, and proactive with a knack for thriving under pressure in collaborative, Agile settings. • Self-motivated with a continuous learning mindset and a drive to take on new challenges. • Strong verbal and written communication skills, with an ability to foster relationships and work effectively within a team. • Proficient in SQL and confident using it for complex data challenges. • Familiarity with cloud technologies, such as AWS and Pivotal Cloud Foundry is an asset.• Exposure to Hadoop, Spark, Hive is an asset. • Experience with frameworks like Angular or React is an asset.#securitysolutionsMastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.Corporate Security ResponsibilityAll activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:Abide by Mastercard’s security policies and practices;Ensure the confidentiality and integrity of the information being accessed;Report any suspected information security violation or breach, andComplete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build asustainableeconomy where everyone can prosper. We support a wide range of digital payments choices, making transactionssecure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.Title and SummaryLead Software Engineer-(Python Expertise)Who is Mastercard Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. Overview:Mastercard’s RiskRecon team is looking for a Lead Software Engineer to drive the design, development, and delivery of cutting-edge risk assessment software solutions. In this role, you will lead a team in building high-performance platforms, intuitive workflows, and compelling visualizations that empower users to gain insights and protect their assets. Your contributions will support Mastercard and its customers by ensuring secure, scalable, and innovative technology solutions. Role:• Design, develop, document, and test software components and subsystems, ensuring maintainability and version control best practices.• Interpret technical specifications to create scalable, future-ready designs and contribute to project planning.• Conduct functional and performance testing, enhance existing solutions, and build new full-stack applications.• Drive the end-to-end software development lifecycle, including requirements gathering, design, implementation, testing, and deployment.• Work closely with cross-functional teams, provide task estimations, and share expertise in emerging technologies and best practices.• Lead and mentor a team of software engineers, fostering innovation, maintaining high-quality standards, and ensuring smooth development processes. All About You:• Proficiency in Full-Stack Development with extensive experience in both front-end (React, JavaScript, HTML, CSS) and back-end (Python, Node.js, Java, or Elixir) technologies, including API design, database management, and system integration.• Experience with AWS and cloud technologies, Docker, Kubernetes, and modern data stores (PostgreSQL, MongoDB, Elasticsearch, Kafka).• Familiarity with best practices in software development, including TDD/BDD, unit testing, CI/CD, and Agile methodologies.• Solutions-oriented mindset with the ability to identify and implement the best-fit technologies to meet business needs.• Proven experience in developing large-scale, secure web applications with a focus on performance and scalability.• Strong communication and leadership skills, with the ability to collaborate in a dynamic, fast-paced environment.• Demonstrated ability to thrive in an entrepreneurial setting while embodying Mastercard’s core values: trust, partnership, initiative, and agility.• Bachelor’s degree in computer science, Software Engineering, or a related technical field, or equivalent practical experience.#LI-FT1#SecuritySolutionsMastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.Corporate Security ResponsibilityAll activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:Abide by Mastercard’s security policies and practices;Ensure the confidentiality and integrity of the information being accessed;Report any suspected information security violation or breach, andComplete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build asustainableeconomy where everyone can prosper. We support a wide range of digital payments choices, making transactionssecure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.Title and SummaryLead DevOps Security EngineerLead DevOps Security Engineer- Overview - This position will work as part of a DevOps team that focuses on security services for Mastercard. 100% in AWS, this environment consists of dozens of AWS accounts that provide infrastructure and security services for the RiskRecon product for Mastercard. AWS proficiency is required. Especially in infrastructure, security, automation, deployment maturity, monitoring/alerting, along with self healing of environments. Team works heavily with development groups along with product management to ensure a quick pace along with robust security and uptime.- Role - Proficient in AWS Networking - VPCs, Subnetting, NAT, NACLs, Security Groups, VPC Endpoints, Transit Gateways, Routing Tables, Network Interfaces, etc. - Application Load Balancers, Network Load Balancers, Target Groups, Network Bridging, Listener Routing, etc. - WAF rules and logging, Shield configuration and monitoring, DDOS protection, Cloudfront configuration - Route 53 - Proficient in AWS EC2 - Linux instances, volumes, spot, hardened and secured AMIs, snapshots, auto scaling groups, launch templates, etc - Proficient in AWS ECS - Docker, Tasks, Clusters, etc - Proficient in Cloudtrail and Cloudwatch - Logging, monitoring, and alerting for infrastructure and security issues - Proficient in AWS EKS - Docker, Clusters, resources, and instances - Proficient in AWS IAM - Roles, Policies, Resource policies, conditions, SCPs, etc - Proficient in Linux OS - Shell scripting, host monitoring and alerting, host tuning - Proficient in AWS CLI and Systems Manager - Automation and Administration - Proficient in AWS Config - Compliance and reporting - Good understanding of Git, AWS Codecommit, Terraform, RDS, KMS, HSM, Workspaces- All about You/Experience - Candidate must have at least 10 years of experience in Enterprise Level Information Technology experience - Candidate must have a minimum of 5 years of AWS experience working with multiple AWS accounts - Candidate should have a Bachelors Degree - Ideal candidate will be able to function individually and within a team. Excellent communication skills required. Will be responsible for infrastructure and security for large multi-account AWS environment and must have experience working within a similar environment. Must be able to compile documentation as well as regular system and security reports.#SecuritySolutions Pay RangesToronto, Canada: $108,000 - $173,000 CADMastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.Corporate Security ResponsibilityAll activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:Abide by Mastercard’s security policies and practices;Ensure the confidentiality and integrity of the information being accessed;Report any suspected information security violation or breach, andComplete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build asustainableeconomy where everyone can prosper. We support a wide range of digital payments choices, making transactionssecure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.Title and SummarySenior Software EngineerOverview:Mastercard is seeking a Senior Software Engineer to join our Security and Cyber Solutions team. In this role, you will design and implement scalable data engineering solutions on the Databricks platform while working closely with internal users across different locations.The ideal candidate will have expert knowledge of software development processes, along with solid experience in testing and evaluating systems. This person should be highly motivated in finding technical issues and fixing them with meticulous code.This is a hybrid position based in Toronto, Canada, requiring three days per week onsite.Role:• Develop tools and frameworks to automate the development, testing, deployment, and operation of services.• Design and scale distributed applications using both synchronous and asynchronous patterns.• Build reliable, efficient ETL pipelines and APIs for secure data access and analytics.• Collaborate with global teams to evaluate and improve engineering efficiency, performance, and scalability.• Monitor and maintain system functionality, identifying areas of improvement and proactively addressing issues.• Partner with Product Managers and UX Designers to shape and deliver future product features and capabilities.• Ensure high standards of software quality through best practices in code quality, testing, and documentation.All About You:• Proven experience as a Software Engineer or Developer in Agile environments.• Strong programming skills in Python and Java.• Proficiency with Databricks, AWS, Terraform, and SQL.• Experience designing and maintaining scalable ETL pipelines and integrating RESTful APIs.• Familiarity with relational databases and big data technologies (e.g., Spark, Hadoop).• Strong understanding of software development lifecycle, networking, and system design.• Ability to clearly document processes related to development, testing, analytics, and support.• Experience with rapid development cycles and CI/CD in a cloud-based environment.• Strong scripting and test automation capabilities.• Strong problem-solving skills and the ability to work with distributed teams.• Excellent verbal and written communication skills, with the ability to articulate complex ideas clearly and concisely to both technical and non-technical stakeholders.• Bachelor’s degree in Computer Science, Engineering, or a related field. Equivalent practical experience will be considered.#LI-NF1 #SecuritySolutionsMastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.Corporate Security ResponsibilityAll activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:Abide by Mastercard’s security policies and practices;Ensure the confidentiality and integrity of the information being accessed;Report any suspected information security violation or breach, andComplete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build asustainableeconomy where everyone can prosper. We support a wide range of digital payments choices, making transactionssecure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.Title and SummarySenior Specialist, Product Analyst & Customer Operations, DisputesSenior Specialist, Product Analyst & Customer Operations, DisputesWho is Mastercard Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.Role OverviewThe Services team and solutions fuel growth for partners globally by providing cutting edge services in the areas of Customer Acquisition and Engagement, Security Solutions, Business and Market Insights, and Open Banking. Focused on thinking big and scaling fast, our team is responsible to deliver end-to-end solutions for a diverse global customer base including banks, retailers, airlines, hotels, tourism agencies, public sector entities, restaurants, consumer goodsand telecom companies.The Disputes Lifecycle Global Product team within Security Solutions Organization is looking for a Senior Analyst of Product & Customer Operations to drive our Disputes product strategy forward by consistently innovating and problem-solving. The ideal candidate is passionate about the customer experience, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset. This role is a combination business analysis, data analytics, and strategy, and will play a critical role in supporting customer retention and growth strategy by looking across customer’s data, market trends, core payment trends, and behavior changes to then make data-led recommendations for product enhancements. Key Responsibilities• Build relationships across Product, Regions, Customer, and other Mastercard cross functional teams supporting Customers, such as Account Management, Customer Services, etc.• Define product usage metrics for the customer and derive insights by incorporating customer/consumer/market trends. • Define data-driven recommendations to drive customer satisfaction and revenue growth. • Engage with customer, account management, and internal/external stakeholder to implement recommendations.• Define customer usage metrics and work with Product teams to drive enhancements.• Assess market/customer opportunities incorporating accurate representations of future revenues.• Measure and monitor product performance and raise risks.• Support executive updates, customer updates, and keep stakeholders abreast of progress as well as raise risks.All About You• Experience in market analysis, business analysis, data insights/analytics and strategy experience.• Proven experience working with customer facing roles, building and managing strong relationships.• Product Management/Technology/Data experience with an ability to interpret market changes on usage• Preferred experience in Payments, Disputes, Fraud, and Chargeback products.• Experience in creating data insights into stories• Expert in creating executive presentations, excel pivots, etc. Experience with dashboard tools such as tableau, domo, etc a plus.• Able to build relationships and delivering results with global, multi-cultural and remote project teams• Strong communication skills, able to articulate and where necessary simplify details. Comfortable presenting to all levels and maintaining good documentation for executive oversight.• Strong ability to self-start and lead.Additional InformationMastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.Corporate Security ResponsibilityAll activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:• Abide by Mastercard’s security policies and practices;• Ensure the confidentiality and integrity of the information being accessed.• Report any suspected information security violation or breach, and• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.Corporate Security ResponsibilityAll activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:Abide by Mastercard’s security policies and practices;Ensure the confidentiality and integrity of the information being accessed;Report any suspected information security violation or breach, andComplete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build asustainableeconomy where everyone can prosper. We support a wide range of digital payments choices, making transactionssecure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.Title and SummaryVice President, Product Management - Go-to-Market StrategyOverview: The Services team and solutions fuel growth for partners globally by providing cutting edge services in the areas of Customer Acquisition and Engagement, Security Solutions, Business and Market Insights, and Open Banking. Focused on thinking big and scaling fast, our agile sales team is responsible for end-to-end solutions for a diverse global customer base including retailers, airlines, hotels, tourism agencies, public sector entities, restaurants, consumer goods and telecom companies. The Customer Experience and Disputes product team is looking for a Vice President, Product Management – Go-to-Market Strategy. The ideal candidate is highly motivated, intellectually curious, analytical, possesses an entrepreneurial mindset, knows how to navigate a matrixed high-growth organization, and has a proven record of scaling products. This person will work across all products in our space including Ethoca Clarity and Alerts, PCS, MCOM and more to help define and lead our post-purchase experience strategy. The Vice President, Product Management will be responsible for: • Defining and leading the global Go-to-Market strategy for our products within Customer Experience and Disputes by aligning product positioning, pricing, packaging with regional and global growth objectives within our area and across Mastercard. • Working closely with key customer segments to ensure we establish improved processes to gather the voice of the customer and keeping our pulse on customer needs that continue to drive product-market fit and customer retention specifically in disputes and chargebacks. • Leading the broad commercialization, including establishing new market opportunities and key performance indicators for the Post- Purchase Experience while setting objectives in partnerships with regions and driving launch readiness, sales enablement, performance tracking. • Acting as an expert, advocate, and champion to internal and external stakeholders across regions to educate on the latest customer, product and market trends, how those inform the product marketing roadmap and be recognized as the source of truth for Customer Experience and Disputes. • Advising and partnering with Sales & Account teams globally to deliver compelling value propositions, enablement content and training that drive pipeline growth and conversion. • Identifying, evaluating and prioritizing business cases for new business and product opportunities, and build business models to support.• Managing, inspiring, coaching, and empowering a cross-functional product team and ensure compliance with Mastercard’s product management discipline and foster a culture of agility, accountability, and customer-centricity. • Collaborating closely with Product to align product delivery to messaging and act as a feedback loop back to product to deliver sales and consumer insights. About the Role: • Drive tangible data-driven business outcomes at the program level, manage to a quantified scorecard continuously monitoring and analyzing key performance indicators and optimizing product performance. • Develop and deliver a consistent product vision, strategy, alignment, and roadmap for all products within the Program, working on multiple Products in a complex matrixed environment. • Establish and drive product management disciplines across the product lifecycle, e.g., Studio framework, Agile development and product quality, ensuring product readiness across Technology, GTM, Delivery, and Product perspectives. • Manage and optimize budgets, forecasting, and cost allocation to enable the delivery of key business objectives. • Advocate for Program and Products by creating compelling communications for Senior and Executive Management. • Build, motivate and lead direct and cross-functional teams, leveraging trust-based relationships to deliver an efficient operating model • Drive a user-centric culture of data driven, test and learn experimentation, continuously assessing and enhancing the Product user experience. • Engage in scheduled Voice of the Customer engagement to identify Product friction points, creating and owning the action plan to address them in partnership with Product Operations. • Continually raise the bar across the Product organization by a combination of hiring top new talent and actively growing existing talent (e.g. through participating in mentoring outside the Program). • Navigate across cultures and geographies and leverages strong relationships with key groups across Mastercard to gain support and buy-in for key decisions • Emulate and drive Mastercard Way behaviors through their behavior, recognitions, coaching, and employee engagement. All About You: • Proven success in developing and launching new SaaS or enterprise software products with engineering teams following the scaled agile framework with a strong track record in GTM leadership and product strategy. • Strong strategic acumen with the ability to translate market insights into actionable GTM plans and influence at the executive level while partnering with Marketing and Communications to ensure market success. • Deep understanding of customer experience, disputes, or post-purchase journeys in a digital-first environment. • Data-driven go-to-market mindset with a passion for experimentation, differentiating from competitors, performance optimization and continuous improvement by translating and applying customer feedback to lead product offering adjustment strategies. • Proven success getting things done globally, across functions and time zones in a high-growth matrixed environment. • Prior experience with skills promotion and coaching global teams to facilitate end-to-end product ownership. • Demonstrated experience as a leader of leaders with strong interpersonal skills and the ability to develop product talent (both managers and individual contributors). • Skilled at building compelling strategic visions and executing against those with practical plans. • You are a strong, confident, and exacting writer and speaker. You communicate your vision and roadmap effectively to a wide variety of stakeholders. • Proven track record of data driven decision making and applying continuous improvement and test and learn methodologies across teams. • Demonstrated experience building organizational relationships, partnering with and influencing executive leadership while commanding the respect of the individual product practitioners across the organization. • A continuous learner, agile mindset, continuously learning and adapting to new fraud and cybersecurity trends.Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.Corporate Security ResponsibilityAll activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:Abide by Mastercard’s security policies and practices;Ensure the confidentiality and integrity of the information being accessed;Report any suspected information security violation or breach, andComplete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build asustainableeconomy where everyone can prosper. We support a wide range of digital payments choices, making transactionssecure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.Title and SummaryDirector of Product Management, DisputesThe Services team and solutions fuel growth for partners globally by providing cutting edge services in the areas of Customer Acquisition and Engagement, Security Solutions, Business and Market Insights, and Open Banking. Focused on thinking big and scaling fast, our team is responsible to deliver end-to-end solutions for a diverse global customer base including banks, retailers, airlines, hotels, tourism agencies, public sector entities, restaurants, consumer goodsand telecom companies.The Disputes and Customer Experiences team within Security Solutions Organization is looking for a Director of Product Management to drive our disputes strategy forward by consistently innovating and problem-solving. The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset. This role will play a critical role in defining and executing the build of highly priority and fast paced products that will redefine the dispute space at large.Key Responsibilities• Build relationships across Product, Engineering, Regions, Foundry and other Mastercard cross functional teams to identify business opportunities, solve problems, and deliver solutions.• Cross functionally coordinate Engineering, UX Designers, Product SMEs, Foundry teams and more in defining product requirements and approving them for build. Own and track your work through development to ensure requirements are met according to expectations.• Own thoughtful prioritization of roadmaps and ensure all stakeholders and bought in to the collective mission.• Write business requirements and breaking them out into initiatives, epics and features. • Create a business delivery strategy working with Engineering. • Maintain careful records of project statuses and keep stakeholders abreast of progress as well as raise risks.• Define product usage metrics and work with development teams to monitorSupport the ideation and development of a strong pipeline of future opportunities leveraging internal and external relationships. Uses a data-driven approach to assess market opportunities and to build business cases incorporating accurate representations of future revenues and expense bases.All About You• Product management, product owner, or product manager technical experience with a focus on product strategy and zero-to-one new product development. You should be a well-rounded product owner with experience in back-end and front-end solutions that are both direct to consumer as well as B2B2C.• Experience developing and commercializing new products in large, matrixed organizations of a similar scale as Mastercard. Experience in fintech, banking, and large tech is desired.• Experience Product Managing REST API's and capable of reading swagger documentation.• Understand product development concepts and best practices. • Lead with a team mindset and be flexible to what your cross-functional partners need to excel in their respective roles. • Experience representing business and customer needs when defining the requirements. • Able to build relationships and delivering results with global, multi-cultural and remote project teams• Strong communication skills, able to articulate and where necessary simplify concepts and details. Comfortable presenting to all levels and maintaining good documentation for executive oversight.• Strong ability to lead by influence • Excitement to work on a fast pace, high priority product that will impact hundreds of thousands of consumers around the globe. • Experience and comfort with emerging technologies such as AI, LLM, machine learning, etc.Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.Corporate Security ResponsibilityAll activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:Abide by Mastercard’s security policies and practices;Ensure the confidentiality and integrity of the information being accessed;Report any suspected information security violation or breach, andComplete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build asustainableeconomy where everyone can prosper. We support a wide range of digital payments choices, making transactionssecure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.Title and SummaryDirector, Product ManagementWho is Mastercard Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution. Fraud and chargebacks disrupt the entire payments ecosystem, driving both card issuers and merchants to focus on resolving disputes instead of increasing card acceptance and revenue. Ethoca Consumer Clarity (“Clarity”) changes the dialogue, creating a rich environment for issuers and merchants to engage cardholders post-transaction, reducing frustration and driving repeat spend. The Director Product Management will lead the Merchant narrative for Subscriptions:• Develop a strategic roadmap leveraging market and customer research for Subscription Management with a focus on Merchants• Identify opportunities to improve value proposition of merchants by bringing a merchant focused lens to the product development process• Oversee product evolution, establish go-to-market strategy, pricing & optimize products and resources for Subscription ManagementResponsibilities • Support customer facing teams in socializing the merchant value prop for Subscriptions• Lead workshops and conversations at the c-suite level to drive awareness and adoption of the product• Understand Mastercard’s business model and take key financial or commercial factors while enhancing merchant strategy• Leverage the Studio framework to manage the delivery of ongoing innovation and enhancements • Deploy test & learn experimentation to ensure that the end user and customer experience is continuously optimized• Incorporate and understanding of the broader payments ecosystem into ongoing product management (e.g. regulatory, legal, technology, competitive, technology environment etc.)• Participate in cross-functional teams (e.g. Product, Product Management-Technical, CX&D) in the development of business requirements to achieve Product objectives• Demonstrate a commitment to continuous learning by leveraging the learning & development curriculum to augment existing knowledge, skills and experiences• Lead by example with hands-on approaches to demonstrating product management excellence, sharing best practices, and demonstrating our Mastercard Way Values.Experiences• Have knowledge and experience with the subscription / payments industry or with merchants• Extensive experience working on product launches in multiple markets• Experience independently building product strategies and driving alignment with senior executives• Understands and can explain the business context and the associated customer use cases• Verbal and written communication is clear and concise• Improve team processes that accelerate product development, delivery, drive innovation, lower costs, and improve quality• Demonstrate an understanding of team performance and leadership bar and effectively apply it to hiring decisions• Demonstrate experience as people manager with the ability to attract, recruit, and develop technical talentMastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.Corporate Security ResponsibilityAll activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:Abide by Mastercard’s security policies and practices;Ensure the confidentiality and integrity of the information being accessed;Report any suspected information security violation or breach, andComplete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build asustainableeconomy where everyone can prosper. We support a wide range of digital payments choices, making transactionssecure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.Title and SummaryDirector, Offers Transformation Advertiser LeadMastercard Loyalty Solutions is the world's largest loyalty company, a service division within Mastercard that provides reward programs, offers, and benefits to both financial institutions/distributors and merchants/advertiser. We manage over 600 million accounts on our loyalty systems, serving over 2,000 global clients. We offer an end-to-end outsourced service and are at the forefront of next-generation loyalty solutions, enabled by our global team consists of 900 loyalty specialists working across the world, leading the integration of loyalty with payments.Offers is focused on driving revenue through our proprietary platform and merchant/advertiser network. We are on a transformational journey, with ambitious goals and is currently seeking a Director of Offers Transformation, Advertiser Lead to join our product organization. Offers is seeking an experienced individual in the advertising and media space to help shape and define our value to attract advertisers and merchant buying centres and evangelize our suite of capabilities. Reporting into VP, Global Offers, this role will be responsible for defining Offers right to play across the entire marketing funnel. This role will have high visibility across the enterprise given the strategic importance to Mastercard Services and requires the ideal candidate to have deep understanding of the advertising/media landscape, have a proven track record collaborating with both technical and non-technical stakeholders across the business, and is comfortable with ambiguity. This individual must be comfortable with ambiguity, a fast-paced environment and responding effectively to industry direction.Role:•Define and lead Offers’ long-term vision in the media network space across the marketing funnel•Works closely with functional partners including sales, communications, marketing, and product development to ensure strong market positioning and competitive tool set•Identifies emerging distribution channels required for business success•Shape our advertiser value proposition by deeply understanding the needs of merchants, agencies and media buyers - translating those insights into compelling positioning and go-to-market strategies•Define and develop advertiser solutions that work within the omnichannel strategy of advertisers - helping them understand how it integrates alongside retail media, CTV, search, social and other marketing channels •Defines the programmatic strategic approach including required connections to DSP, SSP, and other providers to ensure business success offering •Works closely with sales to ensure accurate selling of ad-sales •Works closely with Offers growth leads to define monetization approach with ongoing pulse on market •Be a thought partner, driving awareness across the organization on Offers’ role in the media network spaceAbout You:•Background experience in advertising, ad-tech, product development, start up•Seasoned individual who has deep understanding of the advertising needs •Deep familiarity with the evolving digital advertising ecosystem, including retail and financial media networks, digital marketing tools and the broader adtech/martech landscape•Clear understanding of the relationship dynamics between agencies and advertisers, including how decisions are made and value is assessed•Vast understanding of marketing funnel requirements and required engagements for advertiser success•Strong understanding of performance and growth marketing strategies and their role in an advertiser's broader marketing mix•Comfortable with ambiguity and working independently•Expert knowledge in programmatic advertising, omni-channel needs and measurement•Hired and strong people management experience•Strong partnership and collaboration skills, fostering trust with both internal and external partners•Demonstrated ability to act with persistent and relentless sense of urgency•Proven ability to manage multiple projects at a time•Excellent verbal and written communication skills with the ability to effectively communicate with senior-level executives, both internally and externally •Strong competency preparing presentation materials with strong storytelling •Bachelor’s degree required. MBA preferred•Location – Toronto•Some travel requiredMastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.Corporate Security ResponsibilityAll activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:Abide by Mastercard’s security policies and practices;Ensure the confidentiality and integrity of the information being accessed;Report any suspected information security violation or breach, andComplete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.