Summary Objective:
The Assistant General Manager, along with the General Manager, leads and manages membership sales generation and ensures all club operations are consistent with US Fitness standards. The Assistant General Manager also recruits, hires, and trains new membership consultants, as well as manages, motivates, and trains existing membership consultants. Assistant General Managers also may lead and manage another department such as housekeeping or front desk and will assist the General Manager in all club operations.
Essential Functions:
Deliver the Ultimate Fitness Experience to every member, every timeRecruit and retain new club membersMeet and surpass personal, membership and revenue goalsProvide oversight, leadership, and management to various departments within the clubCultivate relationships and build team moraleAssist General Manager with all club operations
Job Responsibilities:
Generate sales leads through walk-ins, telephone inquiries, and company sponsored outreach and promotion programsMeet and surpass all personal sales goals and coach team members to do the sameSupervise lead generation process for sales teamsMotivate sales staff and monitor their production levels by using established protocols and sales systemsAccept membership inquiries and convert to appointmentsSchedule and conduct prospect toursComplete all membership paperwork in an accurate and timely mannerComplete all daily reports in an accurate and timely mannerRecruit point of sale referrals from every new memberMeet, greet, and work the floor during select times of dayEstablish rapport and relationships with members via thank-you notes and guest passesEnter new members in onboarding process and schedule new member orientation and other integration programsTrack leads, appointments, prospect interests, etc., in appropriate systemsMarket club to organizations and corporationsAttend all required meetings and trainings and find ways to boost personal performanceRespond to all member questions or concerns within 48 hoursUnderstand and follow employee standards of conduct and ethicsOversee at least one department within home club including hiring, training, managing, scheduling, coaching and disciplining employees within departmentKeep staff files up to dateModel and uphold employee standards of conduct and ethicsEnsure compliance with club building, facilities, service, program, and emergency proceduresAct as Manager On Duty when requiredWork early morning, evening, and weekend hours as necessary
Required Knowledge, Skills, and Abilities:
Excellent verbal and nonverbal communication skillsAbility to motivate and nurture othersStrong work ethic that includes punctuality, organization, and attention to detailAbility to maintain a friendly, enthusiastic, and positive attitudeOutwardly facing professional appearanceConfidence and desire to create new relationships quicklyAbility to quickly acquire and apply new knowledge and skillsWillingness to work flexible hoursDemonstrated selling skills, including cross-selling and upsellingAbility to work with moneyAbility to effectively enter and retrieve information from sales tracking systemsAbility to handle challenging issues with patience, tact, and professionalismBasic computer skills (MS Office, email, MS Windows)
Required Experience, Education, and Certifications:
Bachelor’s degree in recreation, fitness, business management, or related field preferredTwo years’ experience in sales preferredCPR/AED certification required
Employee Benefits:
All US Fitness team members receive:
Complimentary Membership and Guest PrivilegesDiscounts on Personal Training, Mind&Body, Aquatics, and Kids ProgramsDiscounts on Serenity Day Spa Services and all apparelEmployee Referral GiftIn-house Continuing Education Credits and CEC Reimbursement
Additional Full Time Benefits:
Medical, Dental, Vision, Supplemental Benefits and Group Life Insurance Benefits401(k) Retirement PlanPaid Time Off
Relocation:Candidates outside of the specified area are welcome to apply but if selected for an interview, they must be willing to travel at own cost. Relocation assistance is not offered.
US FITNESS IS AN EQUAL OPPORTUNITY EMPLOYER
Know Your RightsEqual Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.null