Are you excited by the idea of being part of the world's #1 Amazon Customer Service (CS) team Do you want to innovate using engineering, massive data, and machine learning algorithms If your answer is yes, then Amazon's Customer Central Technology (CHEX) team is the place for you.We are a diverse, cross-disciplinary team of builders who are rapidly innovating in advanced user experience research, machine learning, security, and distributed systems to help customers solve problems faster, more easily, and in their preferred way of interacting with Amazon. Customer Service Technology systems form the core of Amazon's customer service infrastructure. We integrate with teams across Amazon's entire business and are the experts in using technology to create exceptional service experiences for customers.Our team is seeking Senior Technical Program Managers to manage large, cross-functional programs that support Customer Service Operations worldwide. In this role, you will be responsible for driving large cross-team projects that span multiple technology and operational teams.As a Senior TPM, you will anticipate bottlenecks, escalate effectively, make trade-offs, and balance business needs against technical constraints. You will be expected to take large, complex projects, break them down into manageable pieces, develop functional specifications, and deliver them in a successful and timely manner. Maturity, high judgment, negotiation skills, ability to influence, ability to employ scalable mechanisms, and leadership are essential to success in this role.Key job responsibilities- Managing the lifecycle of complex cross-functional programs.- Focus on managing a single product in a critical technology area and/or managing larger initiatives that span organizations or geographies in support of broader customer service business objectives.- Responsible for the delivery of large and complex projects, ensuring successful execution and completion.- Contribute to and develop OP1/OP2 narratives and take ownership of organizational goals.- Accountable for developing and implementing overall strategy and driving teams inside and outside of the organization to deliver results.- Define programs (including mission, vision, and tenets), set objectives, analyze data, drive improvements that are quantified with metrics, and influence resource allocation.A day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan. If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply! About the teamThe Contact Handling Experience (CHEX) vision is to build tools for our CSAs to deliver Earth's most customer-centric service. We will accomplish this by redefining the CSA experience through understanding CSAs and the job they do. We use this understanding to develop unique products that safely support CSAs in their work.We partner with the larger CS organization by driving Security, Operational Excellence, raising the bar on User Experience, and owning a set of assets that enable the building of Customer Relationship Management (CRM) functionality to serve our CS customers. Our organization defines the strategy for the contact handling experience across all Customer Service verticals and subsidiary companies, such as Audible.We own the development of solutions for Consumer services and provide guidance for other verticals to build within our framework. Our work scales to support service in 52 countries and 25 languages. These solutions cover all contact methods: Phone, Email, and Chat.BASIC QUALIFICATIONS- 5+ years of technical product or program management experience- 7+ years of working directly with engineering teams experience- 3+ years of software development experience- 5+ years of technical program management working directly with software engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedulesPREFERRED QUALIFICATIONS- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadershipAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,900/year in our lowest geographic market up to $231,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

How would you like to impact hundreds of millions of customers around the world and own the vision for empowering hundreds of engineers build and ship new features each and every day Mobile Shopping is one of the fastest growing strategic businesses within Amazon. Our team is responsible for creating the best shopping experience for customers wherever they go on their favorite Android and iOS devices. As a Sr. Program Manager - Tech the Mobile Shopping Foundations organization you will contribute to the next generation mobile foundation to power fast, fluid, and interactive experiences on mobile devices worldwide. Amazon's Mobile Shopping App Release team leads releases for mobile shopping apps for IOS and Android. The Sr. TPM would take ownership of the quality of the release candidates we ship to our customers.Key job responsibilitiesWe are seeking a Senior Technical Program to lead programs to deliver bar raising customer experiences with Amazon's Mobile Shopping App Release team. The right candidate will possess a strong program management background, will have demonstrated experience leading medium to large projects, and will have a well-rounded technical background in current web technologies, especially mobile shopping app releases. As a senior TPM, you will anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the business needs versus technical constraints. An ability to take large, complex projects and break them down into manageable pieces, develop functional specifications, then deliver them in a successful and timely manner is expected. Lastly, you will be expected to run initiatives that span the larger DEX org (beyond the team you will be supporting)Responsibilities include driving projects from design to release, defining program roadmap, engage with internal and external stakeholders, translate business requirements into technical specifications, and managing global production launches. You will be expected to make appropriate tradeoffs to optimize time-to-market, clearly communicate goals, roles, responsibilities, and desired outcomes to internal cross-functional and remote project teams.BASIC QUALIFICATIONS- 5+ years of technical product or program management experience- 7+ years of working directly with engineering teams experience- 3+ years of software development experience- 5+ years of technical program management working directly with software engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedulesPREFERRED QUALIFICATIONS- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadershipAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,900/year in our lowest geographic market up to $231,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

The Senior Technical Program Manager in CoSS will lead technology compliance initiatives across multiple organizations. We're looking for a unique technical expert to drive cross-organizational projects to build scalable, reusable products that help Amazon demonstrate compliance spanning numerous worldwide regulations. Amazon is driven by being “the world’s most customer centric company." In the compliance technology organization, we own ensuring that products at Amazon are compliant with all legal, trade, product safety, environmental and food safety requirements. We’re obsessed with the safety of all our customers and employees, creating a world-class experience for our millions of vendors and sellers world-wide, and inventing the best business and regulatory models for safe and sustainable chains in our industries.Key job responsibilitiesAs a Senior Technical Program Manager, you have an entrepreneurial spirit and want to make a big impact on Amazon and its customers. You enjoy building massive scale and high performance systems but also have a bias for delivering simple and incremental solutions to complex problems. You will work alongside product management, research, design, and engineering to define and build the essential lovable product. Along the way you’ll need to identify opportunity for improvements and put processes and tools in place to scale the program and support continual efficiency gains. You will be required to track, communicate status on and independently drive issues to resolution. Cross-team coordination, project management and an ability to learn and understand new technology are essential.Each and every person buying, selling, or handling Amazon products will be your customer.If you’d like to make a real-world difference by working hard, having fun, and making history, this is the team for you!About the teamCompliance Shared Services (CoSS) develops services which provide a singular best-in-class set of experiences, fulfilling compliance requirements for sellers and vendors. Our team works on the premise of building pluggable and reusable experiences and services which are configuration driven and scale to millions of sellers, millions of SKUs and de-risk multi-Billion GMS.BASIC QUALIFICATIONS- 5+ years of technical product or program management experience- 7+ years of working directly with engineering teams experience- 3+ years of software development experience- 5+ years of technical program management working directly with software engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedulesPREFERRED QUALIFICATIONS- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadershipAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,900/year in our lowest geographic market up to $231,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Here at Amazon, we embrace our differences. We are committed to furthering our culture of diversity and inclusion of our teams within the organization.How do you get items to customers quickly, cost-effectively, andmost importantlysafely, in less than an hour And how do you do it in a way that can scale Our teams of hundreds of scientists, engineers, aerospace professionals, and futurists have been working hard to do just that! We are delivering to customers, and are excited for what’s to come. Check out more information about Prime Air on the About Amazon blog (https://www.aboutamazon.com/news/transportation/amazon-prime-air-delivery-drone-reveal-photos).If you are seeking an iterative environment where you can drive innovation, apply state-of-the-art technologies to solve real world delivery challenges, and provide benefits to customers, Prime Air is the place for you.Come work on the Amazon Prime Air Team!We are seeking an experienced Sr. Technical Program Manager who combines superb technical and analytical capabilities with a demonstrated ability to get the right things done quickly and effectively. This person must be comfortable working with a team of top-notch developers and collaborating with our engineering teams. We’re looking for people who innovate and love solving hard problems. You will work hard, have fun, and of course, make history!Key job responsibilitiesAs a Sr. Technical Program Manager, you will be both the technical and program manager expert for the Guidance, Navigation, and Control (GNC) team within Prime Air. The Sr. TPM works across engineering, science, and technology organizational and technical boundaries to promote best practices, coordinate resources, drive technical decisions to closure, manage technical/schedule trade-offs, and promote collaboration between teams. Key responsibilities include:- Drive the delivery of new capabilities for Prime Air Vehicle across teams through concept, design, requirements development, integration, verification, and deployment.- Own and drive integrated GNC milestones, working with partner teams to unblock, triage, and prioritize- Ensure adherence to standards, such as the Prime Air program's Systems Engineering Management Plan (SEMP) and industry standard RCTA-DO178.BASIC QUALIFICATIONS- Bachelor's degree in engineering, computer science or equivalent- 3+ years of software development experience- 5+ years of technical program management working directly with software engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules- Familiarity with aerospace systems and processesPREFERRED QUALIFICATIONS- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership- Engineering experience in the development of autonomous or aerospace systems- Familiarity with RTCA-DO178 standards- Experience with simulation (software/hardware in-the-loop)Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,900/year in our lowest geographic market up to $231,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

The Amazon Translation Services team helps software development teams build global applications. We help make progress towards Amazon’s mission of being Earth’s most customer-centric company by allowing teams to internationalize and localize applications to accommodate regional variations. Our influence extends across Amazon’s consumer business. If you are passionate about building equitable experiences for worldwide customers and are undaunted by large scope, let’s talk.Key job responsibilitiesWe are seeking an experienced, results-oriented, and hands-on Seasoned Senior Technical Program Manager to identify, build and publicize solutions to enable multi-regional experiences. Using a data-driven approach to prioritization is a necessary skill due to the ambiguity of the problem space. This role is inherently complex, cross-functional it requires close collaboration with Engineering, Operations, Business and Executive teams. The right person will be a highly-visible leader and will own the communication, coordination and execution of multi-year program vision in close collaboration with L8/L10s. They have demonstrated experience in working with senior product and engineering leaders to define strategy and requirements. They can dive deep into technical details and ask engineers insightful questions about the services and dependencies they influence. They can clearly and concisely communicate trade-offs to both technical and non-technical audiences.A day in the life• As the expert in language translations, you will assist Engineering, Product and Operations teams execute high impact programs across Amazon, innovate new solutions, and drive overall program efficiency.• Deep-diving current processes to identify opportunities for improvement and more unified approach• Develop standards for communication and change management• Remove and communicate blockers to program completion• Exercise the ability to think strategically and execute methodically• Provide business and technical requirements to tech teams owning the systems• Communicate data insights to stakeholders on a regularly cadence, including owning business updates to senior leadership: PRFAQ, BRD, MBR and roadmap updates• Review and challenge data to make data driven decision with sound business judgmentAbout the teamWe are a team of highly talented engineers, product leaders and engineering leaders with the vision of ensuring that language does not stand in the way of anyone on earth using Amazon products and services. We do this by offering hands-off-the-wheel service to all Amazon teams, optimizing translation quality and speed at the lowest cost possible. We are in our initial years of truly transforming how language translations are done at the lowest cost in the most agile manner across the industry.BASIC QUALIFICATIONS- 7+ years of working directly with engineering teams experience- 5+ years of technical product or program management experience- 5+ years of technical program management working directly with software engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedulesPREFERRED QUALIFICATIONS- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadershipAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,900/year in our lowest geographic market up to $231,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

We are pioneering the future of e-commerce by leveraging AI to curate and generate diverse media content. We are seeking a Senior Technical Program Manager to spearhead our mission of delivering premium-quality product images and videos to customers globally. In this role, you will lead the program management of implementation, experimentation, and deployment of next-generation visual contents to enhance the customer journey. The projects leverage Generative AI, machine learning, and advanced engineering technologies.Key job responsibilitiesAs a Senior TPM, you'll collaborate with Applied Scientists to implement state of the art ML models, work with Software Development Engineers to build scalable infrastructure, and partner with business teams to define the ideal media content across different product categories and regions. You'll be at the forefront of solving complex technical challenges, coordinating multiple core technical teams, making data driven decisions, and ensuring system reliability at massive scale.A day in the lifeYour day will begin with reviewing project dependencies and coordinating progress updates across business and technical teams. Throughout the day, you will collaborate closely with Applied Scientists to develop and execute model deployment strategies, while working alongside Software Development Engineers to optimize the GenAI asset generation and publishing pipeline. You will also coordinate with QA team to manage resource allocation and testing schedules. You'll meet regularly with business stakeholders to ensure technical roadmaps remain aligned with business objectives. This dynamic role demands project management skills, technical acumen, and the ability to bridge technical execution with business strategy.About the teamOur team manages the critical infrastructure that powers the GenAI Evaluation Media organization's core operations. We enable rapid and precise experimentation on optimal product media content, provide sophisticated tooling to accelerate the Applied Science team's research initiatives, and deliver frameworks that empower business stakeholders to make data-driven decisions. Through our infrastructure and tools, we serve as the foundation that enables innovation and strategic growth across the organization.BASIC QUALIFICATIONS- 5+ years of technical product or program management experience- 7+ years of working directly with engineering teams experience- 3+ years of software development experience- 5+ years of technical program management working directly with software engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules- Bachelor's DegreePREFERRED QUALIFICATIONS- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadershipAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,900/year in our lowest geographic market up to $231,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Want to have impact on one of the highest traffic platforms on the internet Interested in accelerating innovation on the search experience Love working directly with customers Want to influence across the Search technology stack from the search front-end to the search engine Come join Search Foundational Technologies (SFT). SFT’s is mission is to launch high value strategic search experiences where customers love to discover and shop products on Amazon. We partner with in-house technologists, scientists, and Search builders (500+ Partner organizations) to successfully experiment and launch high-value strategic search experiences. We do this while maintaining Amazon customer trust through investment in future-looking architecture and tooling that enables fast and safe experimentation, ensuring all customer-facing features are highly available, performant, and defect-free. We are looking for someone with a real passion for innovation, team work, hustle, good communication, creative problem solving, learning, and having fun. Key qualities- Excellent written and verbal communication skills.- Ability to work effectively in a cross-functional team.- Track record of taking initiative and producing results.- Dedicated to providing the best customer experience.- Self-directed, demonstrates technical leadership, and a great teammate.Key job responsibilitiesThe Sr TPM will own programs, planning, and client engagement while building internal mechanisms to maximize productivity across engineering teams distributed across multiple locations. Working with hundreds of client teams, the TPM will partner with other leaders to self-identify and develop customer-facing mechanisms that improve roadmap prioritization, transparency, and customer satisfaction. Leaders in this role must create a culture of innovation, encouraging colleagues to find new and better ways to identify and solve problems.The TPM will drive large-scale programs, including company-wide Search product expansion and operational cost improvements for Search and hundreds of client teams, while managing complex cross-functional technology initiatives. They will remediate critical problems and manage escalations as needed. The role involves disambiguating complex requirements, driving clarity, building consensus, and defining architectural strategies to meet Amazon builders' needs. About the teamAmazon Search creates customer-focused product search solutions and technologies. Whenever a customer visits an Amazon site worldwide and types in a query or browses through product categories, our systems go to work. We delight customers when we accurately understand their intent expressed via a query or image, and reflect that understanding throughout the search page - from layout to the search results and navigation. We make shopping effortless by helping customers easily explore our vast selection, narrowing down a myriad of options to a manageable consideration set while providing key information to make high confidence decisions with low post-purchase regret. The Search team designs, builds, and delivers high performance, fault-tolerant, scalable distributed systems used by millions of Amazon customers every day.BASIC QUALIFICATIONS- 5+ years of technical product or program management experience- 7+ years of working directly with engineering teams experience- 3+ years of software development experience- 5+ years of technical program management working directly with software engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedulesPREFERRED QUALIFICATIONS- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadershipAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,900/year in our lowest geographic market up to $231,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Do you have a passion for diving deep to build new products that will drive critical business decisions and operations at scale Do you want to work on a global project of critical importance to the future of Amazon, real never-been-done-before stuff of complexity If yes, the Amazon MODE (Media Operations, Data, and Execution) team is looking for somebody with your enthusiasm and skills to work as part of the team. We are looking for a technical program manager who is curious, driven, and passionate about marketing and media. This global role is cross-functional and will work closely with marketing, media planning, finance, engineering, legal, business development, and product management across teams within Marketing, Advertising, and Measurement. If you are looking for a role where you can work on ambiguous business problems and are passionate about innovating new products and features to drive media planning and campaign lifecycle, we want to meet you.As Sr. TPM, you must have strong problem-solving skills and communication skills, and an ability to influence business and technical leaders in a dynamic environment. We are working on our next generation marketing and big data technology. Joining our team provides the unique challenge and opportunity to build software systems that directly impact the way we plan, buy and activate marketing campaigns at Amazon. The ideal candidate will have a track record of software development, critical thinking, problem solving skills, and a passion for creating reliable and maintainable systems. The candidate should be open to new challenges and be data driven. The candidate should drive continuous process improvement, and collaborate effectively with cross-functional business and software development teams to solve problems and implement new solutions. You will play a key role in defining the long-term technical product vision supporting the functional areas of cross-channel media strategy and planning, buying, marketing operations, campaign reporting and measurement. You will work with business owners to gather requirements and distill it into clear working-backwards BRDs, use broad context from multiple businesses to guide a team of scientists/ engineers, and manage the program aspects including business reviews and working backward plans. The successful candidate will have strong organizational and influencing skills and uses data to guide their decision-making.Key job responsibilities• Responsible for the end-to-end project management functions of large programs • Effectively cooperate with business stakeholders to define and deliver complex features• Partner as a technical liaison between business stakeholders and internal product, science, and engineering teams• Create high-level designs and architectural diagram for implementing highly complex technical solution.• Develop the technical requirements (infrastructure and data needs) for the Media Planning solution by working with Product and business teams• Collaborate with Science and Engineering teams to lead the development of internal products and tools• Thrive in ambiguity, define and plan programs in a fast-paced organization, and secure buy in from internal and external stakeholders• Create, maintain and disseminate project information to business stakeholdersAbout the teamWe are a new global tech team working on innovating the cross-channel media strategy and planning, buying, marketing operations, campaign reporting and measurement processes.BASIC QUALIFICATIONS- Master’s Degree in Computer Science or related discipline with 5+ years of technical product or program experience; or Bachelor’s Degree with 7+ years of technical product or program experience.- 3+ years of experience working with a software development team through multiple product/platform releases.- 5+ years experience building complex, high-performance, and highly-available distributed software systems that have been successfully delivered to customers.- 5+ years of experience communicating technical information to a variety of audiences.PREFERRED QUALIFICATIONS- 8+ years of experience in a leadership position in cross-functional, highly collaborative environment.- 8+ years experience building complex, high-performance, and highly-available distributed software systems that have been successfully delivered to customers.- 5+ years of experience with continuous improvement of systems, software and processes through data analysis and metrics. 5+ years of experience with agile software development methodologies, especially Scrum, Kanban and/or Scrum-ban- 2+ years experience working with NoSQL, AWS, micro-services architectures, RESTful APIs, and responsive human centered UI design.- Previous experience with digital media companies or agencies is an advantage.Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,900/year in our lowest geographic market up to $231,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Amazon Seller Assistant is a strategic initiative that takes a GenAI-first approach to reimagine Seller experience. Amazon Seller Assistant is a multi-agent system that helps sellers launch, manage, and grow their business on Amazon with utmost ease. Seller Assistant enables Sellers with a wide variety of agentic capabilities including optimizing product listing, managing inventory, optimizing supply chain, managing regulatory compliance needs, executing business growth strategies, and much more.Key job responsibilitiesWe are looking for a Senior Technical Program Manager (TPM) for Amazon Seller Assistant to join a team of innovative scientists, engineers, product managers, and program managers. The Senior TPM will be responsible for driving several key initiatives designed to deliver GenAI-powered agentic capabilities to Sellers. The Senior TPM will ensure that the team has the right operational stride to deliver on key, strategic goals that have cross-functional and cross-team impact. They will disambiguate complex requirements, driving clarity, build consensus, and help define architectural strategies. They will oversee day-to-day execution while constantly looking around the corners to identify and mitigate hurdles pre-emptively. About the teamSeller Experience Innovation (SEI) team is focused on delivering next generation, GenAI-powered, agentic capabilities to empower Amazon's Selling Partners to succeed. We strive to radically simplify the Seller experience and make selling on Amazon delightful and friction-free.BASIC QUALIFICATIONS- 3+ years of technical program management working directly with software engineering teams experience- Bachelor's degree in engineering, computer science or equivalent- Experience managing programs across cross functional teams, building processes and coordinating release schedulesPREFERRED QUALIFICATIONS- Experience in software developmentAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,900/year in our lowest geographic market up to $231,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Senior TPM at Amazon owns a large program. Manages cross-functional technology initiatives, works strategic and makes trade-offs: business opportunity vs. resources vs. sustainability. He/She is able to identify risks/opportunities in technical strategies, architecture(s) and or in engineering organization structure(s).Amazon Selection & Catalog Systems (ASCS) team is seeking a Senior TPM for accelerating transformation to use Generative AI technologies for improving data quality for billions of products in the Amazon’s global catalog. The space requires cross-functional engagements and coordinating activity across numerous tech teams. You will drive the overall technology strategy and execution for the organization, as we make a big pivot to apply Generative AI technologies to the largest catalog on the planet.Ability to deep dive into data and experience with working with very large scale systems will be critical to success in this role. The right candidate will possess the ability to effectively influence across all layers of leadership. Experience with ML is highly desired but not mandatory since the role works closely with Applied Science leaders. You should thrive in an entrepreneurial environment and shouldn’t be hindered by ambiguity or multiple competing priorities. Maturity, high judgment, negotiation skills, ability to influence, and analytical talent are essential to success in this role.BASIC QUALIFICATIONS- 7+ years of working directly with engineering teams experience- 5+ years of technical product or program management experience- 3+ years of software development experience- 5+ years of technical program management working directly with software engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedulesPREFERRED QUALIFICATIONS- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadershipAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,900/year in our lowest geographic market up to $231,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Transactional Storage and Config org builds platform solutions which are at the core of Amazon’s consumer and digital businesses. Our OLTP storage platform processes billions of transactions every day around the globe. We own multiple tier-1/mission-critical services fueling the growth of Amazon businesses to store customer orders, catalog and product information, shopping cart, Kindle device information, and hundreds of other business critical data-sets. The performance and availability of our platform is critical to the reliability of the Amazon brand. We run some of the largest fleets and the highest throughput services at Amazon. We partner with Amazon Web Services (AWS) to leverage technologies built for cloud customers, and to offer technologies we invent through AWS channels to the broader market.We are looking for a Senior TPM to help drive the technical strategy and adoption for the storage engines that sit at the core of our platform. We're looking for someone with the desire and talent to learn a complex space and make an impact in a fast paced environment. In this role, you will work with high performing engineers, engineering leaders within and across orgs to define and deliver the future of storage for Amazon retail at hyper-scale.BASIC QUALIFICATIONS- 5+ years of working directly with engineering teams experience- 5+ years of technical product or program management experience- Experience leading highly technical programs involving infrastructure, complex systems, systems engineering- 5+ years of technical program management working directly with software engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedulesPREFERRED QUALIFICATIONS- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership- Experience building and evaluating system-level technical design- Experience owning/driving roadmap strategy and definitionAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,900/year in our lowest geographic market up to $231,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

How would you like to impact hundreds of millions of customers around the world and own the vision for empowering hundreds of engineers build and ship new features each and every day Mobile Shopping is one of the fastest growing strategic businesses within Amazon. Our team is responsible for creating the best shopping experience for customers wherever they go on their favorite Android and iOS devices. As a Senior TPM on Amazon’s Mobile Shopping Foundations team, you will drive innovation across the company to bridge the resiliency and availability gap between our mobile apps and web. Most Amazon customers shop through the mobile app with billions of sessions per month. Make history by building mechanisms that solve endemic programs and scale across hundreds of teams and thousands of engineers!About you:You are the technical program manager with the ability to deliver long term customer value by balancing tactical work with strategic projects, balancing against complexity, ambiguity and scale. You have demonstrated the ability to lead complex technical program delivery through cross-functional technical teams. In this role, you will propose and deliver on ambitious program goals and multi-year roadmaps. You will set and communicate standards of performance that may initially seem impossible. You will collaborate with other senior leaders, Product Managers, Principal Engineers, and Engineering leads and developers to plan and implement the strategic vision and roadmap to improve resiliency on mobile. You will own and build scalable mechanisms to listen, advocate, and balance needs of internal engineering customers and retail shopping customers. You will leverage your analytical skills and high judgement to set priorities and make difficult tradeoff decisions. You will use data and develop key north star metrics to ensure we deliver the right outcomes. You earn trust with your partners and you will regularly communicate key decisions, insights, and rationale to VPs, senior leaders, and key stakeholders.About us:We're going to change the way customers shop on mobile applications. Along the way, we're going to face challenging and interesting problems that no one else has seen. We’ll leverage our camaraderie, diversity, and strong culture to break down walls to find solutions that challenge our original assumptions, make the hard decisions, and deliver a final product that’s superior to the proposals we started with.Key job responsibilitiesAs a part of this job, you will own a large and complex program portfolio and focus on challenging problems, like:- Setting up program mechanisms to drive alignment of the program and goal delivery with the delivery across 10+ contributing teams. - Holding leaders across product and engineering accountable for their deliverables at the quality and timelines expected by our customers. - Looking around corners to identify risks, tradeoffs and propose mitigations. Drive these decisions and the decision making process to be fast, simple and lowest friction.- Delivering communication about program direction, status and future that is simple, precise and actionable to various levels of senior leaders, internal customers as well as engineers delivering on the program.A day in the life- You will lead delivery of cross-organizational and highly ambiguous outcomes billions of shoppers will love.- You will own the roadmap planning, prioritization, and communication with stakeholders.- You will work with cross functional leaders in a diverse organization learning from them, influencing them and bringing them together to align on a single, well-articulate path forward.- You will identify obstacles and define strategies to mitigate the risks and be central in making high-judgement trade/off decisions.- You will work with a fun team that prides itself on a great work environment with an inclusive group of people that are working together towards a common goal.About the teamThe mission of the Amazon's Mobile Shopping Foundations (MSF) team is to build standardized solutions, APIs, tooling and processes to accelerate store builders with the guardrails to maintain a performant and resilient mobile experience. BASIC QUALIFICATIONS- 5+ years of technical product or program management experience- 7+ years of working directly with engineering teams experience- 3+ years of software development experience- 5+ years of technical program management working directly with software engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedulesPREFERRED QUALIFICATIONS- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadershipAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,900/year in our lowest geographic market up to $231,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

How do you get items to customers quickly, cost-effectively, andmost importantlysafely, in less than an hour And how do you do it in a way that can scale Our teams of hundreds of scientists, engineers, aerospace professionals, and futurists have been working hard to do just that! We are delivering to customers, and are excited for what’s to come. Check out more information about Prime Air on the About Amazon blog (https://www.aboutamazon.com/news/transportation/amazon-prime-air-drone-delivery-mk30-photos).If you are seeking an iterative environment where you can drive innovation, apply state-of-the-art technologies to solve real world delivery challenges, and provide benefits to customers, Prime Air is the place for you.Come work on the Amazon Prime Air Team!Key job responsibilitiesPrime Air is seeking an experienced Technical Program Manager who combines superb technical and analytical capabilities with a demonstrated ability to get the right things done quickly and effectively. A successful candidate will be comfortable working with a team of top-notch developers and collaborating with our systems, test, safety and security teams. We’re looking for someone who innovates and loves solving hard problems. You will work hard, have fun, and of course, make history!BASIC QUALIFICATIONS- 5+ years of technical product or program management experience- 7+ years of working directly with engineering teams experience- 3+ years of software development experience- 5+ years of technical program management working directly with software engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedulesPREFERRED QUALIFICATIONS- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadershipAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,900/year in our lowest geographic market up to $231,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Come build the future of Amazon's Ordering Experience!The Ordering team at Amazon is at the core of our customer experience, ensuring a seamless and efficient ordering process for millions of customers worldwide. As a Sr. Technical Program Manager, you will play a crucial role in driving the successful execution of projects and initiatives that enhance our customers' ordering journey, streamline operational efficiencies, and foster adoption of cutting-edge technologies in the ordering domain.In this role, you will collaborate with cross-functional teams across Amazon, including customers, product management, partners, and the Ordering team itself. Your responsibilities will involve identifying and prioritizing critical programs, implementing robust mechanisms for successful delivery, and driving customer-centric solutions that simplify and elevate the ordering experience.The ideal candidate will embody Amazon's leadership principles, such as Think Big, Invent and Simplify, Deliver Results, and Are Right, A Lot. You will have a passion for innovation, a keen eye for operational excellence, and a relentless drive to exceed customer expectations. Join us in shaping the future of Amazon's Ordering Experience and leave a lasting impact on the way our customers shop and purchase products.Key job responsibilitiesIn this role, you will collaborate with a team of experts and drive the successful accomplishment of the following activities:**Dive deep into technical systems, developing a comprehensive understanding and staying connected to the details.**Collaborate closely with cross-functional teams, including engineering and product management, to define project goals, requirements, and deliverables.**Define strategies and build and execute roadmaps for the programs you own.**Track and communicate program progress, risks, and mitigation strategies to stakeholders.**Serve as the primary point of contact for worldwide stakeholders of the programs you run.**Work with internal teams to deliver defined requirements, driving automation and operational efficiencies.As a Senior TPM on the Ordering team, you will play a pivotal role in shaping the future of Amazon's ordering experience. Your expertise in program management, technical acumen, and ability to drive cross-functional collaboration will be instrumental in delivering innovative solutions that delight our customers and drive operational excellence.A day in the lifeIn a dynamic, fast-paced day, the Senior Technical Program Manager on Amazon's Ordering team juggles strategic planning, technical depth, stakeholder management, and cross-functional collaboration. They dive deep into project roadmaps, mitigating risks and bottlenecks while aligning global stakeholders on progress. Collaborating with engineering and product teams, they translate customer needs into actionable requirements, ensuring an exceptional ordering experience. The TPM defines strategies, builds executable roadmaps, and drives automation for operational efficiencies. Embodying Amazon's leadership principles, they navigate complex technical landscapes, manage expectations, and foster cross-functional synergy, ultimately shaping the future of Amazon's ordering experience.About the teamWelcome to the Amazon Ordering Team, dedicated to delivering exceptional ordering experiences worldwide. Our dynamic group of Technical Program Managers (TPMs) drive critical projects, balancing technical constraints with customer needs. Cross-functional collaboration fuels our success as we work closely with engineering, product, and stakeholders across Amazon. Innovation is our mantra, continuously exploring automation and efficiencies. Our TPMs navigate complexities, anticipate bottlenecks, and foster synergy to shape the future of ordering. Join our passionate team in redefining how customers shop and purchase on Amazon.BASIC QUALIFICATIONS- 7+ years of working directly with engineering teams experience- 5+ years of technical product or program management experience- 3+ years of software development experience- 5+ years of technical program management working directly with software engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedulesPREFERRED QUALIFICATIONS- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadershipAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,900/year in our lowest geographic market up to $231,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

The Product Knowledge Team builds the foundation that powers Amazon's shopping experiences worldwide. We develop standardized, semantically rich product knowledge that drives customer discovery, selling partner success, and internal data enrichment across the world's largest ecommerce catalog. As part of Amazon Selection and Catalog Systems (ASCS), we make product knowledge intuitive and compelling. The Role: As a Sr. Technical Program Manager (TPM) on our team, you'll lead global initiatives that directly impact how millions of customers discover and purchase products on Amazon. You'll collaborate with ontology managers, software development managers, knowledge builders, and applied scientists to deliver innovative solutions. You'll also build strategic partnerships across Amazon, working with retail businesses, search teams, operations, and listing partners to translate business needs into technical solutions.Key job responsibilitiesWe're a global team that celebrates diversity of thought, background, and experience. We're committed to inclusion, offering continuous access to internal affinity groups and diversity programs. We focus on your growth - from comprehensive onboarding to ongoing career development. What You'll Do * Own end-to-end program delivery - from strategy definition through implementation and measurement * Drive cross-functional collaboration between engineering, ontology, and business teams * Provide regular updates to senior leadership on program status and impact * Influence product roadmaps using data-driven frameworks * Identify and remove blockers to help teams move quickly * Improve how we track goals, status, and business metrics * Mentor peers and evangelize semantic technologies across AmazonBASIC QUALIFICATIONS- 7+ years of working directly with engineering teams experience- 5+ years of technical product or program management experience- 3+ years of software development experience- 5+ years of technical program management working directly with software engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules- Strong analytical and problem-solving abilities paired with strong executive communication skills - verbal and writtenPREFERRED QUALIFICATIONS- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership- Experience with ecommerce ontologies and semantic searchAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,900/year in our lowest geographic market up to $231,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

We are building the future using AI to curate product images and seek a Senior Technical Program Manager to spearhead our mission of delivering the highest quality product images to customers worldwide. You'll lead the development and implementation of next-generation systems that process, analyze, and optimize billions of product images through advanced machine learning and computer vision capabilities.Key job responsibilitiesAs a Senior TPM, you'll collaborate with Applied Scientists to implement state of the art ML models, work with Software Development Engineers to build scalable infrastructure, and partner with business teams to define and enforce image quality rules across different product categories and regions. You'll be at the forefront of solving complex technical challenges, such as processing billions of images daily, maintaining sub-second latency requirements, and ensuring system reliability at massive scale.A day in the lifeYou'll start your day reviewing system health metrics and coordinating with global teams on image processing pipeline updates. Throughout the day, you'll lead architecture reviews for ML-based image classification systems, collaborate with Applied Scientists on model deployment strategies, and work with SDEs to optimize our distributed computing infrastructure. You'll analyze A/B test results to measure customer impact, meet with business stakeholders to align technical roadmaps with business goals, and drive technical decisions that affect billions of product images. Every day brings new challenges in scaling our AI-powered image selection systems while maintaining sub-second performance across Amazon's global marketplace.About the teamOur team owns the critical infrastructure that powers image quality assessment, attribute extraction, and intelligent selection across Amazon's global marketplace. You'll be responsible for driving programs that implement our four-step methodology (Rules->Detection->Action->Effectiveness) to ensure every product image meets quality and compliance standards. This includes managing automated systems that analyze image attributes, make real-time decisions on image selection, and continuously measure the impact on customer experience.BASIC QUALIFICATIONS- 5+ years of technical product or program management experience- 7+ years of working directly with engineering teams experience- 3+ years of software development experience- 5+ years of technical program management working directly with software engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules- Bachelor's DegreePREFERRED QUALIFICATIONS- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadershipAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,900/year in our lowest geographic market up to $231,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Consumer Electronics Technology (CE Tech) is hiring Sr. Technical Program Managers. We are innovating how customers shop for electronics, digital video games, warranties, wireless plans, bundles, and more!We’re looking for Sr. Technical Program Managers who are passionate about customer's end-to-end shopping journey, leading large and complex multi-team projects through the entire software development life cycle. As a Sr. Technical Program Manager, you will work with stakeholders and engineering teams using agile methodologies to deliver delightful and innovative experiences for customers, and ensure high quality deliverables by tracking and delivering on key business and technical success metrics.As a Sr. Technical Program Manager you will: - Work with key stakeholders in product management and engineering to ensure requirements are translated into actionable roadmaps - Manage cross-team dependencies, risks, and tradeoffs against developer experience and time to delivery - Drive engineering and integration decisions and timelines across multiple teams and organizations - Establish metrics and indicators for business success and high quality technical deliveries - Communicate regularly with senior management on status, risks, and change control - Proactively identify and resolve strategic issues that may impair the team’s ability to meet business goalsBASIC QUALIFICATIONS- 5+ years of technical product or program management experience- 7+ years of working directly with engineering teams experience- 3+ years of software development experience- 5+ years of technical program management working directly with software engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedulesPREFERRED QUALIFICATIONS- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadershipAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,900/year in our lowest geographic market up to $231,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Identity Services owns the systems that enable authenticating and identifying every Amazon customer in the world. Every aspect of the Amazon global business depends on our systems to know who the customer is, and if our systems are not up and running, the company stops. We balance keeping our systems fast, scalable and performant (no exceptions!) with rapidly delivering great features for Amazon customers and our developer partners. In short, we get to own and innovate on a critical customer experience while also supporting nearly every other business at the company; the best of both worldsWe are looking for a motivated Technical Program Manager with the desire and talent to contribute to our vision. As a Sr Technical Manager of the Identity team, you will take the Authentication charter to next level. This role is cross-functional and requires a strong ability to think big and influence teams across Amazon. You should be comfortable dealing with ambiguity and display high levels of bias for action and ownership. You will be required to understand the different use cases, work with engineering teams to find and fine tune the solutions, work with senior management to evangelize and drive adoption and share reports with executives.You must possess strong verbal and written communication skills, be self-driven and deliver high quality results in a fast-paced environment. We're looking for people who are smart and can get things done. If you have an entrepreneurial spirit, know how to deliver, are innovative, and long for the opportunity to build solutions to challenging problems in Identity, then we want you as a Sr. Technical Manager for Amazon's eCommerce Platform Identity Services group.Key job responsibilitiesKey responsibilities: As a Sr TPM you will be expected to• Own programs with significant complexity with broad cross-organizational and/or deep architectural impact.• Drive large engineering efforts that solve significantly difficult problems • Identify risks/opportunities in technical strategies, architecture(s), in engineering organization structure(s).• Scope, plan, implement and deliver projects and programs, and collaborate with program managers and senior leaders to align with strategic vision and goals• Drive projects cross functionally, build partnerships with other organizations, and work proactively with business teams to ensure security objectives are met• Integrate information security into organizational development and processes• Establish metrics and regular reporting mechanisms• Support deep dive assessments and ad-hoc data analysis requests• Deliver findings, recommendations and remediation steps for all activitiesBASIC QUALIFICATIONS- 7+ years of working directly with engineering teams experience- 5+ years of technical product or program management experience- 3+ years of software development experience- 5+ years of technical program management working directly with software engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedulesPREFERRED QUALIFICATIONS- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadershipAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,900/year in our lowest geographic market up to $231,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

About the Team:The Cloud Access Gateways (CAG) team, within Traffic Engineering, is revolutionizing how Amazon services connect with the cloud. We build industry-leading solutions that simplify internet ingress, service connectivity, and cloud access experiences. Our infrastructure processes requests per minute at scale through three key area: OPF (Internet Ingress Gateway and reverse proxy), Cross-Region Access Gateways (seamless cross-region connectivity), and Cloud Access Builder Experience (service orchestration and onboarding).About the Role:We're seeking an exceptional Sr Technical Program Manager to provide leadership to critical CAG programs specially related to our Internet Ingress and Networking products. You will work with your peer to innovate on this field to increase Amazon protection from malicious internet attacks whilst serving customers requests at the massive scale and also ensure secure networking and connectivity. You will also work on making Amazon website faster by cooperating with your business partners and identifying new ways of rendering and serving Amazon product pages. There are thousands of software teams in Amazon who use your software to manage their internet traffic flow and as the leader of this team, you will have a unique opportunity in improving their experience. The ideal candidate will drive engineering excellence, drive programs/goals to modernize our Internet ingress, Networking portfolio. There are no limits to the contribution and impact this role can have, so get ready to make history!Key job responsibilities:Technical Leadership & Strategy• Lead complex, multi-team technical initiatives• Develop technical roadmaps and architectures• Make critical technical decisions and evaluate tradeoffsProgram Management & Execution• Drive large-scale programs across organizations, Manage dependencies, risks, and resources• Define and track success metrics• Coordinate between engineering teams and stakeholdersStrategic Impact & Innovation• Connect technical initiatives to business outcomes• Drive operational excellence and best practices• Solve complex technical challenges• Influence technical direction across organizationsCommunication & Stakeholder Management• Present to senior leadership• Build consensus across teams• Create technical documentation• Translate technical concepts for various audiencesCustomer & Business Focus• Ensure solutions meet customer needs• Manage program budgets and resources• Drive cost optimization• Balance technical debt with business valueThis role requires a combination of deep technical knowledge, strong program management skills, and leadership abilities. Sr TPMs are expected to handle complex technical programs and influence technical direction across the organization.BASIC QUALIFICATIONS- 7+ years of working directly with engineering teams experience- 5+ years of technical product or program management experience- 3+ years of software development experience- 5+ years of technical program management working directly with software engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedulesPREFERRED QUALIFICATIONS- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadershipAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,900/year in our lowest geographic market up to $231,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

We strive to enable shopping in everyday life. We allow customers to instantly order whatever they need, by simply interacting with their Smart Devices such as Echo, Fire TV or any Alexa powered device. Our Services allow you to shop, no matter where you are or what you are doing, you can go from 'I want that' to 'that's on the way' in a matter of seconds. We are seeking the industry's best to help us create new ways to interact, search and shop. Join us, and you'll be taking part in changing the future of everyday life.Say 'Alexa, buy energy bars' or 'Alexa, add batteries to my cart' with an Alexa device to experience first-hand what you will have an opportunity to influence.The Core Shopping group is seeking a talented and experienced Technical Program Manager for the Purchase Experience team. Through the program, you will own re-imagining AI powered purchase experiences on Amazon shopping apps and echo family devices. In this role, you will be responsible for scoping, managing the lifecycle end to end of cross-functional technology initiatives that create customer experiences globally. You will ensure that the Engineering and Operational Excellence of all Shopping experiences on all Alexa devices. This would mean, you will get to work on cross team impact, strengthen you technical decision making muscle along with enabling to build operationally stronger products. You will tackle challenging problems and coordinate high profile projects across multiple cross-functional teams. You will have the freedom to experiment, improve and invent on behalf of our customers. You will play a pivotal role in unblocking innovation and increasing speed of delivery. You are one who thrives in an entrepreneurial environment, and proactively deals with ambiguity or competing priorities. The biggest growth opportunity you will fulfil with this role is that of playing a technical architect for Shopping. Most importantly, you will work for a strong leadership team that optimizes for your growth and pairs you with personalized mentors within and outside the organization, to guide your career.Key job responsibilities1. Define, scope and deliver product solutions to scale our existing and new technologies2. Lead cross team programs cutting across 5-10+ teams that includes engineers, product and domain partners.3. Resolve ambiguities, remove bottlenecks and balance customer needs vs technical constraints.4. Use your software engineering and program management background to drive design and make the right technical trade-offs.5. Drive communication and lead meetings with customers and senior leaders.6. Own the business metrics and mechanisms to improve our products and solutions.BASIC QUALIFICATIONS- 7+ years of working directly with engineering teams experience- 5+ years of technical product or program management experience- 3+ years of software development experience- 5+ years of technical program management working directly with software engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedulesPREFERRED QUALIFICATIONS- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadershipAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,900/year in our lowest geographic market up to $231,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Come be a part of a rapidly expanding $35 billion-dollar global business. At Amazon Business, a fast-growing startup passionate about building solutions, we set out every day to innovate and disrupt the status quo. We stand at the intersection of tech & retail in the B2B space developing innovative purchasing and procurement solutions to help businesses and organizations thrive. At Amazon Business, we strive to be the most recognized and preferred strategic partner for smart business buying. Bring your insight, imagination and a healthy disregard for the impossible. Join us in building and celebrating the value of Amazon Business to buyers and sellers of all sizes and industries. Unlock your career potential.Do you have a passion for leading large, cross-organizational, and functional programs and initiatives Are you looking for an opportunity to join a team that has a global and cross Amazon scope If yes, our team is looking for a Sr. Technical Program Manager with your enthusiasm and skills to work as part of the team.The AB Post Order Integrations (POI) team builds product and technology solutions to enable business customers to automatically reconcile and validate their purchases on Amazon Business. With increasing focus on automation and compliance from customers, and significant growth in spending users for AB, Post Order Integration has become a table stakes requirement for customers and one of the most critical enablers for AB to drive incremental revenue. As a Technical Program Manager, you will be responsible for driving and delivering multiple complex projects simultaneously. In this role, you will provide project leadership, anticipate bottlenecks, mitigate project risks, quantify the impact of making tradeoffs, and balance business needs against technical constraints. You will provide technical leadership that gets software applications built and integrated into the AB ecosystem. You will work closely with stakeholders across various design, software and business teams to identify and drive innovative solutions that achieve business goals and align with long-term product roadmaps. This role requires working with across AB and other Amazon teams to define requirements, and lead cross functional development teams from design through delivery. You will be accountable for driving the entire product lifecycle, from product definition through specification, coding, quality assurance, data security and privacy, and launch to the world. This position involves regular communication with senior leadership on status, risks and change control. Cross-team coordination, agile project management and executive presentation skills are essential.The ideal candidate is a creative, demonstrated leader/manager with superior analytical abilities. This opportunity requires excellent technical, problem-solving, and communication skills. The candidate is not just a policy maker/spokesperson but drives to get the right things done. At the core of the position is delivery.BASIC QUALIFICATIONS- 7+ years of working directly with engineering teams experience- 5+ years of technical product or program management experience- 3+ years of software development experience- Experience managing programs across cross functional teams, building processes and coordinating release schedulesPREFERRED QUALIFICATIONS- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadershipAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,900/year in our lowest geographic market up to $231,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Come help build innovative new technologies for delivering billions of customer packages at the customer doorstep! The Last Mile Delivery & Technology team owns the technical solutions that helps deliver billions of packages world wide. We are instrumental in impacting customer satisfaction directly, by devising innovative ways to deliver packages quickly and cost-effectively to the customers, and at scale using Artificial Intelligence (AI) and Machine Learning solutions.Key job responsibilitiesOur team is seeking a Sr. Technical Program Manager to manage large, cutting-edge programs with multi-year projects. In this role, you will be responsible for managing cross-cutting programs across the Last Mile org and our partners, delivering large solutions that span multiple businesses, technology, and operational teams. These projects will include initiatives, such as, rolling out new technology to new geographies as we expand, creating technical solutions to support new businesses and strategic Amazon initiatives, and building great technology platforms that can scale to Amazon’s size and global market places.The right candidate will possess a strong program management background, will have demonstrated experience-leading medium to large projects across multiple teams, and will have a well-rounded technical background in current web technologies. You will thrive and succeed in an entrepreneurial environment, and not be hindered by ambiguity or priorities. This means you are not only able to develop and drive high-level strategic initiatives, but can also roll up your sleeves, dig in and get the job done. As a seasoned TPM, you will anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the business needs versus technical constraints. An ability to take large, complex projects and break them down into manageable pieces, develop functional specifications, then deliver them in a successful and timely manner is expected. Maturity, high judgment, negotiation skills, ability to influence, analytical talent and leadership are essential to success in this role.About the teamAs part of Last Mile's Central TPM organization (PRISM), the position will be responsible to drive AMXL program and other strategic initiatives. You will be partnering with our business, operations and technical teams in NA, APAC, and EU to understand their needs and develop the right business models and products to achieve them. BASIC QUALIFICATIONS- 5+ years of technical program management working directly with software engineering teams experience- 3+ years of technical product or program management experience- 5+ years of working directly with engineering teams experience- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience- Experience managing programs across cross functional teams, building processes and coordinating release schedulesPREFERRED QUALIFICATIONS- Experience developing and executing/delivering product and technical roadmaps- Experience in system designAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,900/year in our lowest geographic market up to $231,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Come, join a fun-loving, diverse, and creative team at Amazon, involved in building innovative new technologies for delivering billions of customer packages at the customer doorstep! The Last Mile Technical team owns the technical solutions that helps deliver billions of packages world wide. We are instrumental in impacting customer satisfaction directly, by devising innovative ways to deliver packages quickly and cost-effectively to the customers, and at scale using Optimization, Artificial Intelligence (AI), and Machine Learning solutions.Our team is seeking a Technical Program Manager to manage large, complex programs with multi-year projects. In this role, you will be responsible for managing cross-cutting programs across the Last Mile org and our partners, delivering large scale solutions that span multiple businesses, technology, and operational teams. These projects will include initiatives, such as, rolling out new technology to new geographies as we expand, creating technical solutions to support new businesses and strategic Amazon initiatives, and building great technology platforms that can scale to Amazon’s size and global market places.The right candidate will possess a strong program management background, will have demonstrated experience leading medium to large projects across multiple teams, and will have a well-rounded technical background in current e-commerce and supply chain technologies. You will thrive and succeed in an entrepreneurial environment, and not be hindered by ambiguity or priorities. This means you are not only able to develop and drive high-level strategic initiatives, but can also roll up your sleeves, dig in and get the job done. As a seasoned TPM, you will anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the business needs versus technical constraints. An ability to take large, complex projects and break them down into manageable pieces, develop functional specifications, then deliver them in a successful and timely manner is expected. Maturity, high judgment, negotiation skills, ability to influence, analytical talent and leadership are essential to success in this role.BASIC QUALIFICATIONS- 8+ years of experience in technical /leadership program management, systems architecture, or system development- 7+ years of project management experience and demonstrated knowledge of program management best practices- 5+ years of experience with software development lifecycle from conception to delivery- Bachelor's Degree in Operations Research, Industrial Engineering, Computer Science, Information Systems Management, mathematics, or other related fields- Experience with designing and owning a product roadmap and/or managing a software development lifecycle for multi-year cyclePREFERRED QUALIFICATIONS- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadershipAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,900/year in our lowest geographic market up to $231,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

GES NA D&C Governance seeks to enhance operational excellence by hiring a dedicated leader to transform and integrate our Value Engineering, Portfolio, Cost, and Quality Management functions. This role will develop and execute a comprehensive roadmap and program to optimize these critical business functions and drive measurable improvements in organizational performance. The program will include significant and complex initiatives that span multiple teams, and include processes, software systems and tool development. The successful candidate will be a strong communicator and develop best practices for business facing documentation including roadmaps, MBRs, and business requirements documents.Key job responsibilities- Develop strategic roadmap for future state operating procedures, systems and technologies across GES NA D&C, including program milestones, budget, resource requirements, stakeholders, decision-making framework and success criteria- Develop strong partnerships with Governance Pillar leads, global D&C teams, and counterpart planning, execution and technical teams. Facilitate cross-organizational alignment on end-to-end strategic business decisions. Be excellent at telling the story- Establish baseline metrics and KPIs for business, system and technology functions- Lead stakeholder engagement, establish regular communication channels on initiatives- Develop and implement change management strategies for business and technology implementations- Drive execution of overall program, monitor progress, remove obstacles, report risks and dive deep as needed - Drive continuous improvement of Governance and D&C process and mechanisms required to deliver D&C owned programs, and ensure adherence to those mechanisms and processes through KPI development and tracking- Develop and scale best practices related to technical document writing, new product development, technical program management and lifecycle management- Develop new product roadmaps for future improvements within D&C, across GES and internationally A day in the lifeIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply! Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanAbout the teamGES D&C is responsible to deliver a vast program of physical infrastructure projects throughout the Amazon North America Operations network. The GES NA D&C Governance team is responsible for driving an all-mile, next-level customer experience through cost, quality, portfolio management, and project controls. This team also ensures proactive customer updates, outward communication and holistically manages risk across NA D&C.BASIC QUALIFICATIONS- Bachelor's degree in engineering, computer science or equivalent- 7+ years of technical product or program management experience- 7+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules- Experience owning/driving roadmap strategy and definition- Proven track record in product management, program management or process improvement- Strong leadership and stakeholder management skills- Proven analytical skills that can be used to identify systems, outliers, and opportunities- Strong experience driving process development and improvement in cross-functional organizationsPREFERRED QUALIFICATIONS- Masters in Engineering or MBA- 5+ years experience in technical product management or technical program management at Amazon- Experience with projects impacts Amazon Operations in First, Middle or Last Mile- Experience with systems and tools pertaining to physical infrastructure or product development- Familiarity with BI/dashboards and toolsAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,900/year in our lowest geographic market up to $231,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Are you passionate about being a part of a world class technical organization Do you like shaping teams and help them grow to their best Do you get excited about helping your team develop data privacy solutions for our customers Can you achieve technology and business goals by collaborating with Software developers, Technical leaders and Executives across Amazon Transportation Services leveraging your strong communication skills and technical expertise Amazon Transportation Services organization is looking for a Technical Program Manager, who will be primarily responsible to plan and manage the regional migration of our services.You will work with leaders across the organization to achieve the migration goals and the server footprint by each region in which Amazon operates. Most importantly, you will have ownership of and responsibility for delivering solutions that exceed our customers’ expectations. We need an individual, who is ready for this challenge and who wants to reach beyond what is possible today.A successful team member will be skilled at anticipating bottlenecks, providing escalation management, balancing business needs with technical constraints, and taking calculated risks to maximize business benefit. They will be able to focus heavily on cross functional communication to ensure key decisions and status surrounding projects are clear to all. Successful candidates should not only be passionate about delivering extensible, on-time solutions, but should also be obsessed with contributing to the development of high-performance teams through rigorous goal-setting, disciplined attention to performance metrics, continuous process improvement and mentorship.The ideal candidate will demonstrate a passion for working on behalf of teams and customers, have a track record of on-time delivery of large scale projects, and have the ability to operate independently and autonomously. Maturity, judgment, negotiation skills, influence and leadership skills are all essential.BASIC QUALIFICATIONS- 5+ years of technical product or program management experience- 5+ years of working directly with engineering teams experience- 3+ years of software development experience- 5+ years of technical program management working directly with software engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedulesPREFERRED QUALIFICATIONS- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadershipAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,900/year in our lowest geographic market up to $231,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Amazon is building the largest EV fleet and charging network in the world as part of our Climate Pledge. The Sr. Technical Program Manager will be responsible for developing and introducing new hardware products (with a heavy software component) for our charging network. You'll be joining a fast-paced team building from zero-to-one. The ideal candidate for this role will be 1) highly customer obsessed, 2) strong at deep diving technical issues and looking around corners to gauge technical risks, 3) excel at building new processes and mechanisms with a multitude of stakeholders, both external and internal, and 4) excellent at communicating program updates and progress to all levels of leadership. Key job responsibilities* Oversee hardware development programs with a strong software component, including (but not limited to) connectivity solutions, provisioning of new equipment, and customization/development of electrical infrastructure components to meet our unique fleet use cases* Coordinate between internal stakeholders, vendor engineering teams, and manufacturing partners to ensure alignment on deliverables and timelines* Drive continuous improvement in hardware design based on field performance data, reliability metrics, and operational insights* Deep dive failures (including through testing, log reviews, SQL queries) to determine root causes * Oversee field testing of new solutions * Write concise updates to share progress and risks with leadership * Travel will be required 25-30% of the time, with some heavier months and some lighter months.A day in the lifeYou'll start off the morning by reviewing third party designs and comparing them against our requirements for Amazon operations. You'll then provide feedback to the 3Ps in writing ahead of a weekly sync up. In the afternoon, you'll deep dive a high risk failure mode and work with your engineering team counterparts to develop a test plan to rule out/confirm different hypotheses. You'll also query datasets as part of your deep dive. You'll finish up the day by contributing to a leadership business review with a program status update and sharing key program risks/mitigations/impacts to timeline. About the teamThe EV Charging Infrastructure Engineering (CIE) team is responsible for accelerating Amazon's Last Mile electrification and facilitating the successful transition of our delivery fleet to achieve net zero-emissions in support of The Climate Pledge. We define EV charging and infrastructure engineering requirements, develop or source solutions to meet those needs, and manage the performance of our EV charging assets post-installation. We are relentless evangelists for our products and technology solutions, and the positive impact they will have on our internal and external customers.BASIC QUALIFICATIONS- 5+ years of technical product or program management experience- 7+ years of working directly with engineering teams experience- Experience managing technical programs across cross-functional teams, building processes and coordinating release schedules- Bachelor's degree in engineering, computer science or equivalent- Ability and willingness to travel internationally and domestically (30% total travel)PREFERRED QUALIFICATIONS- Experience building and evaluating system-level technical design- Strong background in mechanical design principles, thermal management, and structural analysis- Experience managing vendor relationships and external engineering teams- Experience with Design for Manufacturing (DFM) and Design for Assembly (DFA) methodologies- Familiarity with CAD software and hardware development toolsAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,900/year in our lowest geographic market up to $231,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Are you interested in helping Amazon make history and redefine the meaning of ‘fast’ in eCommerce We are the Same Day Delivery Experience team and are in the early stages of reinventing the Amazon shopping experience to make Amazon the first place customers think to shop when they need something today, wherever they are in the world. We’re looking for an Senior Technical Program Manager for the Same Day Delivery Experience team to help ensure we have a compelling and friction-free ‘delivery in hours’ experience available to our customers, and help drive continuous innovation and improvement of the delivery experience across all phases of shopping, buying, and post purchase experience.Key job responsibilitiesThe best candidate will possess a strong program management background, will have demonstrated experience leading medium to large projects across multiple teams, and will have a well-rounded technical background in current web technologies. You will thrive and succeed in an entrepreneurial environment, and not be hindered by ambiguity or priorities. This means you are not only able to develop and drive high-level strategic initiatives, but can also dive deep and get the job done. As a seasoned TPM, you will anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the business needs versus technical constraints. An ability to take large, complex projects and break them down into manageable pieces, develop functional specifications, then deliver them in a successful and timely manner. High judgment, negotiation skills, ability to influence, analytical talent and leadership are essential to success in this role.BASIC QUALIFICATIONS- 5+ years of technical product or program management experience- 7+ years of working directly with engineering teams experience- 3+ years of software development experience- 5+ years of technical program management working directly with software engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedulesPREFERRED QUALIFICATIONS- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadershipAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,900/year in our lowest geographic market up to $231,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.