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Full Time
6/6/2025
Seattle, WA 98104
(0.6 miles)
We are seeking an experienced and talented technical product manager to join our team to build new trend setting products in the Identity and Authentication space. This is an area that requires defining the product vision grounds up and taking the product from idea to launch. This PM will own end to end delivery of the new service from conception to launch to ensure we are providing customer obsessed experiences for our customers when they interact with the product.This team has a "Work Hard, Have Fun, Make History." attitude. On a typical day, our product managers might deep dive into metrics to root cause a customer issue, define and prioritize the roadmap, partner with various partner teams and stakeholders, consult with the top engineers and designers at Amazon, define and report business metrics, discuss radical new approaches to building and operating at scale, the list goes on. You will be surrounded by people who are incredibly smart, passionate about Identity, and believe that we are only scratching the surface of what our applications can really do to help customers everywhere.Do you want to help define the future of how Amazon customers authenticate on devices ranging from desktop computers to mobile phones to TVs to cameras and smart home appliances to Alexa Can you help Amazon create compelling user experiences that help our customers rely less on passwords Our team is known internally as the Identity Services team. You experience us every day as a customer when you sign in, forget your password, or Login with Amazon on a 3P site. We own a highly trafficked part of the customer experience that is critical to ensuring customers can enjoy various Amazon products like Retail, Alexa, Echo, Prime Video, and Amazon Pay on various surfaces like desktop, mobile, and mobile web.Key job responsibilities1. Product strategy and direction: Continually assess the needs of customers, market trends, competitive opportunities and threats in defining and evolving the Identity and Authentication product strategy in your area of product ownership. Define both long term strategy and short term plans to achieve the product vision and deliver business results. You will also contribute to the overall business and marketing strategy in your area of focus.2. Roadmap Planning: Ensure consistent execution of product lifecycle processes from concept to launch. Provide value-based prioritization of product development initiatives to support maximum ROI. Deliver world-class innovation in features, usability and product performance in consistent cadence of releases. Manage a cross-functional process for prioritizing, delivering and launching major product releases.3. Requirements Definition: Develop comprehensive product plans, define the competitive arena, and establish the goals, strategies, and actions required to achieve business goals. Produce high quality requirements documents and effectively prioritize and manage the scope of each product launch to deliver key capabilities. Write user stories to communicate customer needs. Work closely with Legal on regulations and compliance requirements.4. Stakeholder Engagement: Partnering with Directors, VPs, partner teams, and stakeholders across the company to support and influence new product initiatives.BASIC QUALIFICATIONS- 5+ years of product or program management, product marketing, business development or technology experience- Bachelor's degree- Experience with feature delivery and tradeoffs of a product- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience contributing to engineering discussions around technology decisions and strategy related to a productPREFERRED QUALIFICATIONS- Experience presenting to senior leadershipAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $136,100/year in our lowest geographic market up to $235,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
Full Time
6/6/2025
Seattle, WA 98104
(0.6 miles)
Amazon is seeking an exceptional Senior Product Manager - Technical to join Amazon’s Consumer Electronics Technology (CE-Tech) AI Technology team. This team is the AI arm of Amazon’s BEATS (Business, Electronics, Auto, and Technology Solutions) division with a remit that spans diverse hardlines categories in the US, a worldwide remit in high value consumer shopping experiences on Amazon (e.g. consumer shopping cart basket building), and vendor and employee tooling. On the heels of this team’s success in 2024, this is a unique role for a visionary product manager looking for broad scope and an opportunity to guide our thinking as to where we should place our bets for maximum transformation and impact in 2025 and beyond. The best candidate thrives on autonomy and a chance to translate a high degree of ambiguity into clarity, action and outcomes. If that’s you, you’re also customer obsessed, highly analytical and have experience defining and delivering products quickly and at scale. You’re adept at synthesizing a variety of technologies and capabilities into experiences that customers, partners and employees will love. No doubt you have your own strong points of view but you’re also an exceptional collaborator who can work closely with –and can inspire –dedicated Engineering and Applied Science teams as well as the partner teams we work with. You’ll have exceptional communication skills that give you the ability to influence at all levels. Key job responsibilities- Provide Strategic Leadership: Define and evangelize the short and long-term vision for AI Tech, considering a wide variety of potential high-impact opportunities including CX, vendor and employee tooling. Get alignment on this vision with senior leadership and then drive cross-functional alignment across business, science, and engineering teams- Lead Product Definition: Develop crisp and detailed business requirements, user stories and technical requirements that can be used to create product specifications, design and architecture. Partner closely with Applied Scientists and Engineers to translate business opportunities into technical solutions, and drive architectural decisions that balance innovation with scalability.- Drive Execution & Delivery: Work closely with Applied Scientists, Engineering and partner teams in an agile environment to deliver from conception through launch. Define success metrics and own the measurement framework. Drive rapid experimentation to validate hypotheses and iterate on solutions. - Bring Innovation & Thought Leadership: Inculcate an AI-aware mindset throughout the CE Tech organization, in everything from daily tasks to long-range planning. Foster a culture of innovation, fast test and learn, and calculated risk-taking.Key job responsibilities• Technical Product Leadership. Serve as a go-to product expert for Amazon Anywhere –for partners, leadership and our own engineering teams. Ground expertise in an understanding of the competitive landscape, customer insights and partner needs, and a deep understanding of the underlying technology of our product and that of our partners;• Product Roadmap. Play a critical role in influencing the vision and product roadmap for the future (e.g., product capabilities, service model), write effective PRFAQs, stay at the forefront of technology advancements and push the tech frontier of the product. Analyze opportunities in terms of the benefit to the customer, partner, business impact, and other short and longer term considerations. • Product Delivery. Work with partners to align on requirements, including user stories, acceptance criteria, and detailed specifications. Ensure successful, on-time delivery of new Amazon Anywhere integrations through effective project management and risk mitigation;• Metrics-driven Launches and Iteration. Define and track key performance indicators (KPIs) including product performance data, partner/end user feedback and market trends to identify, design and test feature improvements; • Product Stewardship. Be a steward of our Amazon Anywhere guardrails that safeguard the customer experience, customer data and Amazon IP; • Technical Collaboration. Bridge the gap between business needs and technical capabilities by effectively communicating requirements and constraints. Work closely with engineering to define technical specifications and evaluate feasibility. Share insights and make recommendations to guide future enhancements and feature development for existing partners and Amazon Anywhere feature development;• Cross-functional, Pan-Amazon Collaboration. Partner with other Amazon teams (e.g. Advertising, AWS, Corp Business Development, Prime Video, Studios, Games) to ensure that our product, vision and capabilities are included in the suite of Pan-Amazon e-commerce solutions offered broadly by these teams.BASIC QUALIFICATIONS- Bachelor's degree- Experience owning/driving roadmap strategy and definition- Experience with feature delivery and tradeoffs of a product- Experience contributing to engineering discussions around technology decisions and strategy related to a product- Experience managing technical products or online services- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planningPREFERRED QUALIFICATIONS- Experience in using analytical tools, such as Tableau, Qlikview, QuickSight- Experience in building and driving adoption of new toolsAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $136,100/year in our lowest geographic market up to $235,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
Full Time
6/6/2025
Seattle, WA 98104
(0.6 miles)
The Multi-Channel Fulfillment (MCF) team is seeking a Principal Product Manager – Technical to incubate and lead new strategic fulfillment initiatives for MCF. As part of the Shipping & Delivery organization within MCF, you will explore, validate, and launch new fulfillment capabilities that go beyond the core offering - ranging from sustainability programs, defining MCF B2B offering, expansion of fulfillment capabilities for non-sortable items, international cross-border shipments, etc.In this highly visible and entrepreneurial role, you will define product vision, write PRFAQs, develop business cases, and lead cross-functional teams to de-risk and scale new fulfillment models. You will work backwards from merchant needs and emerging market trends to define what a long-term differentiated MCF offering could look like - one that meets the evolving needs of high-value merchants while unlocking new revenue and cost-saving opportunities for Amazon.You will partner closely with engineering, operations, finance and other product teams across Amazon’s global supply chain. You should be comfortable working in ambiguity, willing to go deep into operational details, and capable of influencing senior stakeholders across orgs.* Own the long-term product strategy and roadmap for a portfolio of new initiatives in fulfillment (e.g., Sustainability, Cross-Border Fulfillment, Non-Sortable).* Develop and launch scalable product solutions that address known merchant pain points or emerging regulatory and market shifts.* Define and measure success through KPIs, merchant adoption, cost-to-serve, and environmental impact (where applicable).* Drive technical product development in partnership with engineering teams and ensure early MVPs are designed to scale.* Represent MCF’s strategic initiatives in senior leadership forums, PRFAQs, and OP plans.* Build mechanisms to evaluate early-stage opportunities and sunset underperforming initiatives when needed.Key job responsibilitiesOwn the long-term product strategy and roadmap for a portfolio of new initiatives in fulfillment (e.g., Sustainability, Cross-Border Fulfillment, Non-Sortable).Develop and launch scalable product solutions that address known merchant pain points or emerging regulatory and market shifts.Define and measure success through KPIs, merchant adoption, cost-to-serve, and environmental impact (where applicable).Drive technical product development in partnership with engineering teams and ensure early MVPs are designed to scale.Represent MCF’s strategic initiatives in senior leadership forums, PRFAQs, and OP plans.Build mechanisms to evaluate early-stage opportunities and sunset underperforming initiatives when needed.BASIC QUALIFICATIONS- 7+ years of technical product or program management experience- Bachelor's degree- Experience owning/driving roadmap strategy and definition- Experience with feature delivery and tradeoffs of a product- Experience technical product managementPREFERRED QUALIFICATIONS- Experience in project management methodologies, business analysis, or process improvement- Domain expertise in supply chain, fulfillment, transportation or last-mile logistics.Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $161,900/year in our lowest geographic market up to $279,900/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
Full Time
6/6/2025
Seattle, WA 98104
(0.6 miles)
Are you excited by the challenge of advancing one of the world's most scalable, reliable, and secure financial systems that process tens of billions of dollars in transactions across multiple businesses globally at Amazon Have you built compelling products from vision to implementation, collaborating with global stakeholders and tech teams If so, join Amazon's Financial Foundation Services group, where we build enterprise services in the Finance Technology space that are simple to use yet highly configurable, dealing with unparalleled complexity and scale.We are seeking an experienced, creative, and highly motivated Senior Technical Product Manager. In this role, you will define, execute, and deliver a global product roadmap that adds significant incremental value to Amazon's customer groups. You will own core products within the accounts receivable space, including setting the product strategy and vision, developing and prioritizing new features, making technical scoping and trade-off decisions, and overseeing deployment. This is an inherently cross-functional role – you will work closely with engineering, business, operations, data science, finance, and executive teams to bring features to market and develop and grow business opportunities for Amazon. The successful candidate will have a proven track record of owning and delivering high-quality products from initial visioning through deployment. They must be highly analytical, able to work extremely effectively in a matrix organization, and adept at synthesizing various technologies and capabilities into high-quality, simple products and applications that customers love.Key job responsibilities1. Product Vision: Define and align the product vision with business goals, leveraging industry knowledge to ensure the product stays current.2. Strategy, Roadmap, and Requirements: Develop the product roadmap, prioritize releases, translate customer needs into requirements, and deliver in a consistent cadence.3. Execution: Ensure consistent execution of the product lifecycle from concept to launch, advocating for your area of focus.4. Adoption: Plan and coordinate product launches across teams, delivering necessary materials and communications.5. Project Management: Define plans to achieve the product vision and business results. Coordinate activities into releases, working closely with engineering in an agile environment. Manage schedules, risks, and trade-offs.6. Communications: Facilitate meetings, deliver appropriate messaging to leadership, capture key decisions, and manage effective communication to stakeholders using company protocols.About the teamThe Amazon Financial Foundation Services (AFFS) team is dedicated to empowering Amazon businesses with robust financial management capabilities. We are building the next generation of cloud-based core financial management suites that deliver complete, accurate, timely, and auditable financial records. Our solutions streamline financial reporting, operational processes (planning, analysis, accounts payable, accounts receivable), tax compliance, statutory reporting, regulatory compliance, and managerial decision-making. We focus on creating intuitive user experiences that leverage the power of AI,ML and LLMs. By harnessing these advanced technologies, we expedite financial business processes for Amazon stakeholders enabling them to operate with unparalleled efficiency and effectiveness.BASIC QUALIFICATIONS- Bachelor's degree- Experience owning/driving roadmap strategy and definition- Experience contributing to engineering discussions around technology decisions and strategy related to a product- Experience managing technical products or online services- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planningPREFERRED QUALIFICATIONS- Experience bridging technical and business teams to collect and refine requirements, prioritize incoming work requests, and ensure all committed work is delivered on time- Experience in building and driving adoption of new tools- • Expertise in domain areas such as billing, invoicing, cash application, collection, or accounting. • Experience leading financial systems product development with technical depth • Proven track record of delivering results in a fast-paced, dynamic environment, and driving innovation on behalf of internal and external customers • Comfortable assessing and taking risks • Strong analytical and quantitative skills with the ability to use data and metrics to back up assumptions, recommendations, and drive actions • Demonstrated ability to understand and discuss technical concepts, manage tradeoffs, and evaluate opportunistic new ideas with internal and external partnersAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $136,100/year in our lowest geographic market up to $235,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
Full Time
6/6/2025
Seattle, WA 98104
(0.6 miles)
Want to build the software that fundamentally changes how Amazon develops products Does the intersection of retail, manufacturing and technology excite you Looking to experiment with Gen AI solutions Let's chat!The product: We are building a product lifecycle management solution - Private Brands Central (PBC) for worldwide Amazon Private Brands. The goal of this platform is to reduce time to market and enhance productivity by rethinking retail development, process and product management norms. How might we 10x throughput (i.e. launch and manage more APB products), entirely automate processes and tasks with Gen AI are day-to-day challenges this team works on.The team: Amazon Private Brands (APB) is a highly visible global business. We aspire to make every day better with the most trusted products on the planet. We hold a high bar while challenging the status quo and have fun!The role: We are looking for a highly technical and passionate Principal Product Manager - Technical to own and drive products within PBC. You will work with a large engineering teams and science teams, stakeholders across global marketplaces in Hardlines, Softlines, and Consumables to define requirements and gain alignment to deliver technological solutions that scale. You will set the vision and build solutions from scratch. This is a unique role that offers the opportunity to build something new, work across strategic businesses, and interact with global stakeholders. This will be no easy feat as this requires alternating between big picture thinking and obsessing with the details, identifying risks, and being a true product owner.About the teamhis team builds functional modules within the Private Brands Central Product Lifecycle Management tool to accelerate speed to market for new product development for Amazon Private Brands (APB) and reduce dwell time for specific processes. Examples include: Developing an externalized module for sourcing Request For Quotations (RFQs) from APB suppliers, launching an automated process to manage sustainability and quality related claims for APB products, and automating ASIN and Detail Page creation on Amazon systems.This is a full-time position that may require travel, up to 15% of the time over the course of the year to domestic or international Amazon locations.BASIC QUALIFICATIONS- Bachelor's degree- Experience owning/driving roadmap strategy and definition- Experience with feature delivery and tradeoffs of a product- Experience technical product managementPREFERRED QUALIFICATIONS- Experience working directly with Engineers on product enhancements- Experience in project management methodologies, business analysis, or process improvementAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $161,900/year in our lowest geographic market up to $279,900/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
Full Time
6/6/2025
Seattle, WA 98104
(0.6 miles)
We are delivering to customers, and are excited for what’s to come. Check out more information about Prime Air on the About Amazon blog (https://www.aboutamazon.com/news/operations/mk30-drone-amazon-delivery-packages).If you are seeking an iterative environment where you can drive innovation, apply state-of-the-art technologies to solve real world delivery challenges, and provide benefits to customers, Prime Air is the place for you.As a Sr. Technical Product Manager, you will work across stakeholders, software teams, and senior management within and outside Prime Air to link customer experience with the right operational design. You will flex your technical acumen by owning the software which defines how drone maintenance, flight test, and infrastructure is maintained, logged, and supports Prime Air operations. You should have a demonstrated track record of building relationships and earning trust at all levels, and must be comfortable having technical debates with engineers, research scientists, and other technical stakeholders.The ideal candidate is a creative, demonstrated product manager with superior analytical abilities. This opportunity requires excellent technical, problem-solving, and communication skills. You must be able to accurately prioritize projects, make sound judgments, and work to improve the customer experience. Skillset in operations management and aviation enthusiasm is a plus.Export Control LicenseThis position may require a deemed export control license for compliance with applicable laws and regulations. Placement is contingent on Amazon’s ability to apply for and obtain an export control license on your behalf.Key job responsibilities-Own the requirements, design, and development of Prime Air's upcoming Delivery Centers. -Work across system teams, building designers, launch PMs, and others to enable state-of-the-art technology.-Convey requirements to your peer Industrial Engineers who design processes at the Delivery Center.BASIC QUALIFICATIONS- Bachelor's degree- 5+ years of Product experience- Experience owning/driving roadmap strategy and definition- Experience with feature delivery and tradeoffs of a product- Experience contributing to engineering discussions around technology decisions and strategy related to a product- Experience managing technical products or online services- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planningPREFERRED QUALIFICATIONS- Experience in using analytical tools, such as Tableau, Qlikview, QuickSight- Experience in building and driving adoption of new tools- Experience bridging technical and business teams to collect and refine requirements, prioritize incoming work requests, and ensure all committed work is delivered on time- Experience with concepts such as system architecture, optimization, system dynamics, system analysis, statistical analysis, reliability analysis, and decision makingAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $136,100/year in our lowest geographic market up to $235,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
Full Time
6/6/2025
Seattle, WA 98104
(0.6 miles)
Hundreds of millions of customers. Billions of products for sale. Billions of queries and billions of dollars in revenue. The scale and impact of Amazon Search is huge. The Amazon Search team creates impacful, customer-focused search solutions and technologies.The Search Customer Experience team is responsible for the customer-facing features, information, and look & feel of search results on desktop, tablet, and mobile devices globally. Our Team lives within the Search Organization where we launch new products and innovation on a daily basis. Our team leverages sophisticated machine learning, data mining, and big data technologies to help customers discover the right products. We run usability studies and obsessively read customer feedback to improve our search experience. Within Amazon we partner with category teams such as Apparel, Consumer Electronics, Books, and Grocery as well as key business partners such as Advertising, Alexa, and Video Shopping. Within Search we partner with the teams that power search relevance, query understanding, browse, and product recommendations.You will work backwards from the customer to design an experience that uses customer engagement and query understanding data to define and address customer frustrations. You'll develop best practices for insights and KPIs to prove success. You will guide a team of product managers, software engineers, and scientists to deliver results. You will weigh technology alternatives and be comfortable with products using machine learning and AI generative content. You will have strong judgment and understand which opportunities drive the most strategic value for the business. Key job responsibilitiesWe are looking for a Principal Manager-Technical to develop and drive a strategy for increasing discovery of Amazon strategic programs through search CX. You will define the CX vision, develop an actionable product roadmap, and coordinate with tech, science, infrastructure, and UX teams to rapidly experiment and implement solutions.Candidates should have experience working in a fast paced environment, have strong bias for action, and be comfortable driving clarity from ambiguity. You will work with global teams - both internal Search customers, and external tech partners, to identify and prioritize needs, able to effectively influence up and across the organization, and adept at synthesizing a variety of technologies and capabilities into high quality search experiences customers love.A day in the lifeSuccessful candidates will enjoy diving deep into data, have well developed analytical skills, excellent communication strategies, and have experience with executive level reviews. You will thrive in a collaborative, creative, analytical, and fast-paced environment and are comfortable interacting with technical software development teams. You should have the experience and capability to prepare documentation for senior executives. Experience managing customer facing technical products and guiding cross-functional teams through influence versus direct management are preferred. This is a highly visible position that will interact with many teams in Search and Retail. About the teamJoining this team, you’ll experience the benefits of working in a dynamic, entrepreneurial environment, while leveraging the resources of Amazon.com (AMZN), Earth's most customer-centric company and one of the world's leading internet companies. We provide a highly customer-centric, team-oriented environment in our offices located in Palo Alto, California. Location preference is Palo Alto, CA, or Seattle, WA. BASIC QUALIFICATIONS- Bachelor's degree- Experience owning/driving roadmap strategy and definition- Experience with feature delivery and tradeoffs of a product- Experience technical product managementPREFERRED QUALIFICATIONS- Experience working directly with Engineers on product enhancements- Experience in project management methodologies, business analysis, or process improvementAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $161,900/year in our lowest geographic market up to $279,900/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
Full Time
6/6/2025
Seattle, WA 98104
(0.6 miles)
Hundreds of millions of customers. Billions of products for sale. Billions of queries and billions of dollars in revenue. The scale and impact of Amazon Search is huge. The Amazon Search team creates impacful, customer-focused search solutions and technologies.The Search Customer Experience team is responsible for the customer-facing features, information, and look & feel of search results on desktop, tablet, and mobile devices globally. Our Team lives within the Search Organization where we launch new products and innovation on a daily basis. Our team leverages sophisticated machine learning, data mining, and big data technologies to help customers discover the right products. We run usability studies and obsessively read customer feedback to improve our search experience. Within Amazon broadly we partner with category teams such as Apparel, Consumer Electronics, Books, and Grocery as well as key business partners such as Advertising, Alexa, and Video Shopping. Within Search we partner with the teams that power search relevance, query understanding, browse, and product recommendations.You will work backwards from the customer to design an experience that uses customer engagement and query understanding data to define and address customer frustrations. You'll develop best practices for insights and KPIs to prove success. You will guide a team of product managers, software engineers, and scientists to deliver results. You will weigh technology alternatives and be comfortable with products using machine learning and AI generative content. You will have strong judgment and understand which opportunities drive the most strategic value for the business. Key job responsibilitiesWe are looking for a Sr. Product Manager-Technical to own Differentiation for products Amazon's Search results. The area includes the Amazon's Choice program, defining a strategy for badging and product insights. You will define the CX vision, develop an actionable product roadmap, and coordinate with tech, science, infrastructure, and UX teams to rapidly experiment and implement solutions.Candidates should have experience working in a fast paced environment, have strong bias for action, and be comfortable driving clarity from ambiguity. You will work with global teams - both internal Search customers, and external tech partners, to identify and prioritize needs, able to effectively influence up and across the organization, and adept at synthesizing a variety of technologies and capabilities into high quality search experiences customers love.A day in the lifeSuccessful candidates will enjoy diving deep into data, have well developed analytical skills, excellent communication strategies, and have experience with executive level reviews. You will thrive in a collaborative, creative, analytical, and fast-paced environment and are comfortable interacting with technical software development teams. You should have the experience and capability to prepare documentation for senior executives. Experience managing customer facing technical products and guiding cross-functional teams through influence versus direct management are preferred. This is a highly visible position that will interact with many teams in Search and Retail. About the teamJoining this team, you’ll experience the benefits of working in a dynamic, entrepreneurial environment, while leveraging the resources of Amazon.com (AMZN), Earth's most customer-centric company and one of the world's leading internet companies. We provide a highly customer-centric, team-oriented environment in our offices located in Palo Alto, California. Location preference is Palo Alto, CA, or Seattle, WA. BASIC QUALIFICATIONS- Bachelor's degree- Experience owning/driving roadmap strategy and definition- Experience with feature delivery and tradeoffs of a product- Experience contributing to engineering discussions around technology decisions and strategy related to a product- Experience managing technical products or online services- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planningPREFERRED QUALIFICATIONS- Experience in using analytical tools, such as Tableau, Qlikview, QuickSight- Experience in building and driving adoption of new toolsAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $136,100/year in our lowest geographic market up to $235,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
Full Time
6/6/2025
Seattle, WA 98104
(0.6 miles)
Have a passion for driving change and innovation Amazon is looking for a customer obsessed team member to join the Consumables Pricing Team supporting our Consumables Everyday Essential businesses (Grocery, Health and Personal Care, Beauty, Pet and Baby). The successful candidate in this role will have passion for innovation, be a self-starter, be comfortable with ambiguity, possess strong analytical skills and attention to detail and an ability to work in a fast-paced and entrepreneurial environment.Key job responsibilitiesThe Consumables Pricing Team owns identifying and driving strategic pricing product roadmap focused on improving price perception and driving new operational capabilities and revenue streams. This role will coordinate, support and facilitate the implementation of new and improved structure, processes, and activities across multiple teams that will allow Amazon to identify, quantify and achieve our pricing goals.The Pricing Sr. PM will gather and analyze structured & unstructured data from various sources and teams, synthesizing and overlaying it with how our business processes and systems interplay to support the US Consumables customer experiences. This role will work to build a deep functional knowledge of our pricing systems and our customer’s buying processes. The Sr. Pricing PM will work with stakeholders to set the CX aspiration for our customers and to design/drive solutions/features that deliver the best pricing/value to our customers across all Consumables categories. The Sr Pricing PM owns analytic and reporting tools to share visibility on Consumables specific topline and bottom line impact of pricing drivers, new pricing features and configurations. While this team is focused on Consumables, several of our initiatives span across all product families, resulting in high impact, complex and visible projects.A day in the lifeAbout the teamOur team is entrepreneurial, wears many hats, and works in a highly collaborative environment that feels more startup than big company. And you’ll engage with a variety of technical and business stakeholders to scope and develop content to test. Along the way, we guarantee that you’ll learn a ton, have fun and make a positive impact on millions of customers.BASIC QUALIFICATIONS- Bachelor's degree- Experience owning/driving roadmap strategy and definition- Experience with feature delivery and tradeoffs of a product- Experience contributing to engineering discussions around technology decisions and strategy related to a product- Experience managing technical products or online services- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planningPREFERRED QUALIFICATIONS- MBA- Master's degreeAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $136,100/year in our lowest geographic market up to $235,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
Full Time
6/6/2025
Seattle, WA 98104
(0.6 miles)
Are you passionate about payments and customer experience Do you have a track record of delivering on high impact business initiatives Do you love diving deep to solve problems Come and experience a company and team who focus on the customer first!Our vision is to build the most trusted, intuitive, and accessible payment experience on earth. We enable new and existing shoppers anywhere in the world to pay, on and off Amazon, using their preferred payment method that works in the ways in which they are accustomed. We delight our non-shopping customers such as Sellers, developers, and internal Amazon businesses with seamless, supported experiences. We provide technology solutions that are portable and expandable across businesses, services, and points of customer interaction. We are the stewards of Amazon’s “cash register,” delivering top line growth through improved conversion, and free cash flow through lower direct costs and reducing operational overhead.As one of the largest e-commerce companies in the world, Amazon processes billions of secure on-line transactions via a number of payment mechanisms, including credit cards, debit cards and bank payments. Amazon is known across the globe as the most trusted company on the internet.Amazon’s Payment Acceptance and Experience organization is seeking a true product team leader, who is passionate about building consumer products that deliver value to our customers. In this role, you will be working with internal clients, engineering teams and external partners to define and innovate cost of payments solutions that can scale across the company. You will own productizing and evolving existing services to allow Amazon to enable new ways to optimize cost of payments. Additionally, you will be responsible to influence tech architecture within and outside the company to facilitate next-generation cost of payments optimization across the globe.This role will require working with and across multiple teams and geographies. This role requires someone who has proven experience in delivery of high quality, scalable and innovative solutions. The successful candidate will have exemplary program management skills; not only in terms of process, but also in terms of communication skills and organizational agility. We like to have fun while we work, this person should too.Key job responsibilitiesProduct roadmap planningStrategic business planningTechnical architecture evaluationProduct launch, operations and analyticsOwn delivery against high visibility, company-wide goalsDrive cross-functional alignment with senior leaders across Payments, Finance, Tax, Accounting, and LegalA day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan.If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!About the teamThis role will be part of the PAE Cost to Serve Product team responsible for coordinating efforts across Product, Engineering, Legal, Risk Prevention, Marketing and Data Science teams. The person in this role will focus on initiatives to optimize cost of payment across payment acceptance products.BASIC QUALIFICATIONS- Bachelor's degree- Experience owning/driving roadmap strategy and definition- Experience with feature delivery and tradeoffs of a product- 6+ years of technical product or program management experience- Experience with end to end product deliveryPREFERRED QUALIFICATIONS- Experience leading engineering discussions around technology decisions and strategy related to a product- Experience in payments or fintech space, and in working with customer-facing productsAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $161,900/year in our lowest geographic market up to $279,900/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
Full Time
6/6/2025
Seattle, WA 98104
(0.6 miles)
We're looking for a Principal Product Manager - Technical (PM-T) who will drive our efforts to surface high-quality new selection to our customers. This role will lead product for the signals and CXs across the website that will surface cross-category new selection, educate customers on them, and help drive purchases in this strategic selection group.To succeed in this role, you need to be a self-starter who enjoys bringing clarity, simplicity, and direction to highly ambiguous challenges. You enjoy building partnerships and alignment with peers and senior leaders across VP orgs. You dive deeply into data and openly welcome debate to form high-judgement views. You know when to go slow because you need to learn more and build trust, and when to move fast to bring decisions to a close. Once a direction has been set, you guide and influence other PMs on executing with speed and rigor in designing experiments, working with tech, analyzing results, and flexibly iterating towards success to better serve the overall vision.You do all this in a collaborative environment with leadership, engineering, science, business intelligence, and your cross-Amazon partners.Key job responsibilities- You define the product vision, strategy, and roadmap.- You build strong partnerships across Amazon and with senior leadership.- You execute on the roadmap independently as a product owner, and through other Product Managers as needed.- You collaborate with engineering, science, and business intelligence to deliver results.- You understand the technology behind what you build, and how it impacts the customer experience. - You roll-up your sleeves and do your own deep dives into data and research.- You help raise the bar on product management across the organization.BASIC QUALIFICATIONS- Bachelor's degree- Experience owning/driving roadmap strategy and definition- Experience with feature delivery and tradeoffs of a product- Experience technical product managementPREFERRED QUALIFICATIONS- Experience working directly with Engineers on product enhancements- Experience in project management methodologies, business analysis, or process improvementAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $161,900/year in our lowest geographic market up to $279,900/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
Full Time
6/6/2025
Seattle, WA 98104
(0.6 miles)
Are you interested in joining the Technology, Sourcing and Infrastructure (TSI) space inside Amazon’s eCommerce Foundation If so, this job aligns perfect as our team is responsible for all aspects related to IT Asset Management and Business Operations. We are seeking a Principal Product Manager, Asset Management to be a product lead for the corporate asset management systems. You will conceptualize and lead new, large product initiatives to define the long-term strategy and vision to meet emerging customer needs. You will handle complex product development and business management scenarios, proactively identifying gaps/opportunities to then develop a suite of products to solve the problems. You will be responsible for full Product lifecycle management from conception to delivery and support. You will define a data-driven product vision, develop business requirements, define success criteria and KPI’s, prioritize competing opportunities, groom, and own and maintain product roadmaps. You will work directly with engineering teams to build exceptional products. In this role you will be responsible for scoping and delivering large projects end-to-end. As a Principal Product Manager, you will be responsible for gathering customer requirements, define the strategy for the product(s), planning, implementing, and driving initiatives that improve our product offerings. You’ll work with cross functional teams/orgs to understand their pain points, learn and expand your knowledge, as well as share your own expertise. You will work closely with TPMs and SDMs to plan the annual planning cycles for new features and product launches. The ideal candidate should possess strong product management and analytical skills, the ability to work independently in a fast-paced and rapidly changing environment, a work ethic based on a desire to exceed expectations, and excellent interpersonal skills including written and oral communication. You will be responsible for creating working backwards documents, requirement documents, deep dive with data and provide hypothesis.Key job responsibilitiesResponsible for full Product lifecycle management from conception to delivery and support - Define a data-driven product vision, develop business requirements, define success criteria and KPI’s, prioritize competing opportunities, groom, and own and maintain product roadmaps. - Work directly with engineering teams to build exceptional products. - Partner with other teams across Amazon Product and engineering teams to identify dependencies and influence development of new products and services. - Understand customer (external and internal) needs, define clear project plans, and execute high expectations in a fast-paced environment. - Interact with stakeholders at multiple levels and in multiple locations, working with business, operations, technical and BI teams to define and deliver solutions. - Collection of VoC (Voice of the customer data) through usability studies, surveys, focus groups and 1:1 interviews - Anticipate bottlenecks, provide escalation management, and make tradeoffs to balance business needs versus technical or operational constraints. - Collaborate with global stakeholders in other regions to define requirements that support international use cases. - Define user stories and product requirements; while contributing to the technical design of new product features. - Creation of a go-to market plan that includes business partner approvals, (legal, privacy, and accessibility) and development of a rollout communication campaigns A day in the lifeA day in the life-Act as Product Lead and Own the roadmap for multiple products -Translate your product ideas into expected impact-Think at Amazon scale incorporating all regional risks and challenges-Conceptualize complex interrelated applications and technical platforms, as well as the ability to communicate technical concepts to non-technical team members and business partners -Entrepreneurial and inventive spirit, with track record of delivering results in fast-moving environments -Build strong relationships building skills; experience managing stakeholders and partners to drive cross functional programs -Implement and manage 3P products around hardware and software asset management -Prioritization skills using a weighted metrics to evaluate the value and effort of feature requests -Use effective communication skills both written and verbally, and consistent communication with various functional groups, developers, business owners, and senior business leaders -Work through ambiguity to continuously deliver incremental results -General knowledge and ability to implement GenAI features to optimize the user experience, leverage automation, and learn from customer behavior -Knowledge of Six Sigma and iterative methodologiesBASIC QUALIFICATIONS- Bachelor's degree- Experience owning/driving roadmap strategy and definition- Experience with feature delivery and tradeoffs of a product- Experience technical product managementPREFERRED QUALIFICATIONS- Experience working directly with Engineers on product enhancements- Experience in project management methodologies, business analysis, or process improvementAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $161,900/year in our lowest geographic market up to $279,900/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
Full Time
5/23/2025
Seattle, WA 98104
(0.6 miles)
Do you love reading and want to help customers find their best next book The Books Data Quality team is responsible for measuring and enriching metadata of the Book catalog. We are looking for a Senior Product Manager (Technical) to own and drive the roadmap to better understand and categorize books we sell (such as the genre, setting, or audience), in order to improve our browse, search, and personalized experiences within Books. In this role you will work closely with product, engineering, data science to build and manage our end-to-end approach to developing a new relationship that links related books. The right candidate is highly analytical, will demonstrate strong business judgement and understand the role of engineering, science, and curation required to create high quality metadata at scale. The role is both strategic and operational, and is a great fit for someone who thrives in a dynamic environment and can think big while diving into the details to execute flawlessly. Successful candidates will have a track record of delivering technology products in a distributed and matrixed organization, through strong product management and problem-solving skills, and the ability to motivate, influence and collaborate effectively with global stakeholders.Key job responsibilities* Invent and manage product and feature concepts that help customers discover books they will love* Define product strategy and manage the product roadmap * Serve as primary day-to-day contact for all partner team requests related to Books data quality* Communicate with senior management and other business/technical partners on product decisions, key results and durable learnings, program status and risks * Operate with significant autonomy to deliver results and achieve the goals and objectives of both your team and the broader organization.BASIC QUALIFICATIONS- 7+ years of product or program management, product marketing, business development or technology experience- Bachelor's degree- Experience with feature delivery and tradeoffs of a product- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience contributing to engineering discussions around technology decisions and strategy related to a product- Experience managing technical products or online services- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planningPREFERRED QUALIFICATIONS- Experience owning feature delivery and tradeoffs of a product- Experience bridging technical and business teams to collect and refine requirements, prioritize incoming work requests, and ensure all committed work is delivered on time- Experience performing statistical analysis of data using SQL, Excel and other toolsAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $136,100/year in our lowest geographic market up to $235,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
Full Time
5/14/2025
Seattle, WA 98104
(0.6 miles)
The Amazon Customer Service (CS) Worldwide Defect Elimination (WWDE) organization drives Amazon by providing excellent customer experiences by remediating issues in real-time, reducing defective products and purchasing experiences, and enabling others through our suite of voice of the customer tools. We build strategic technology and services used by multiple Amazon groups that allow us to rapidly remediate customer issues in real-time and post contact identify defects to resolve the issues across Amazon. To expand and innovate on this vision, WWDE is seeking a passionate, customer obsessed, Sr. Product Manager - Technical (PMT).Key job responsibilitiesAs a Sr. Product Manager - Technical, you will lead requirements gathering, prioritization of feature development, and own driving the product metrics. You will partner with WWDE program managers, various business teams, and our data and research science team to identify, surface, and drive improvements. Product management at Amazon is inherently cross-functional. The right candidate needs to be an owner of their portfolio; making strategic product decisions grounded in data. You will work closely with business teams, leaders, engineering teams, and scientists and business intelligence analysts in an agile development environment to launch new features and experiences. Other key responsibilities include monitoring the execution of the project, providing project progress to stakeholders, and ensuring appropriate levels of product quality and performance.A day in the lifeThe ideal candidate will be able to dive deep and apply principles and products that will form an exciting roadmap.If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply! Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanBASIC QUALIFICATIONS- Bachelor's degree- 5+ years of technical product or program management experience- 3+ years of end to end product delivery experience- Experience owning/driving roadmap strategy and definition- Experience owning feature delivery and tradeoffs of a product- Experience managing technical products or online servicesPREFERRED QUALIFICATIONS- Experience in using analytical tools, such as Tableau, Qlikview, QuickSight- Experience in building and driving adoption of new tools- Bachelor's degree in a quantitative/technical field such as computer science, engineering, statistics- Experience working across functional teams and senior stakeholders.Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $136,100/year in our lowest geographic market up to $235,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
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