Identity Services owns the systems that enable authenticating and identifying every Amazon customer in the world. Every aspect of the Amazon global business depends on our systems to know who the customer is, and if our systems are not up and running, the company stops. We balance keeping our systems fast, scalable and performant (no exceptions!) with rapidly delivering great features for Amazon customers and our developer partners. In short, we get to own and innovate on a critical customer experience while also supporting nearly every other business at the company; the best of both worldsWe are looking for a motivated Technical Program Manager with the desire and talent to contribute to our vision. As a Sr Technical Manager of the Identity team, you will take the Authentication charter to next level. This role is cross-functional and requires a strong ability to think big and influence teams across Amazon. You should be comfortable dealing with ambiguity and display high levels of bias for action and ownership. You will be required to understand the different use cases, work with engineering teams to find and fine tune the solutions, work with senior management to evangelize and drive adoption and share reports with executives.You must possess strong verbal and written communication skills, be self-driven and deliver high quality results in a fast-paced environment. We're looking for people who are smart and can get things done. If you have an entrepreneurial spirit, know how to deliver, are innovative, and long for the opportunity to build solutions to challenging problems in Identity, then we want you as a Sr. Technical Manager for Amazon's eCommerce Platform Identity Services group.Key job responsibilitiesKey responsibilities: As a Sr TPM you will be expected to• Own programs with significant complexity with broad cross-organizational and/or deep architectural impact.• Drive large engineering efforts that solve significantly difficult problems • Identify risks/opportunities in technical strategies, architecture(s), in engineering organization structure(s).• Scope, plan, implement and deliver projects and programs, and collaborate with program managers and senior leaders to align with strategic vision and goals• Drive projects cross functionally, build partnerships with other organizations, and work proactively with business teams to ensure security objectives are met• Integrate information security into organizational development and processes• Establish metrics and regular reporting mechanisms• Support deep dive assessments and ad-hoc data analysis requests• Deliver findings, recommendations and remediation steps for all activitiesBASIC QUALIFICATIONS- 7+ years of working directly with engineering teams experience- 5+ years of technical product or program management experience- 3+ years of software development experience- 5+ years of technical program management working directly with software engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedulesPREFERRED QUALIFICATIONS- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadershipAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,900/year in our lowest geographic market up to $231,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

About the Team:The Cloud Access Gateways (CAG) team, within Traffic Engineering, is revolutionizing how Amazon services connect with the cloud. We build industry-leading solutions that simplify internet ingress, service connectivity, and cloud access experiences. Our infrastructure processes requests per minute at scale through three key area: OPF (Internet Ingress Gateway and reverse proxy), Cross-Region Access Gateways (seamless cross-region connectivity), and Cloud Access Builder Experience (service orchestration and onboarding).About the Role:We're seeking an exceptional Sr Technical Program Manager to provide leadership to critical CAG programs specially related to our Internet Ingress and Networking products. You will work with your peer to innovate on this field to increase Amazon protection from malicious internet attacks whilst serving customers requests at the massive scale and also ensure secure networking and connectivity. You will also work on making Amazon website faster by cooperating with your business partners and identifying new ways of rendering and serving Amazon product pages. There are thousands of software teams in Amazon who use your software to manage their internet traffic flow and as the leader of this team, you will have a unique opportunity in improving their experience. The ideal candidate will drive engineering excellence, drive programs/goals to modernize our Internet ingress, Networking portfolio. There are no limits to the contribution and impact this role can have, so get ready to make history!Key job responsibilities:Technical Leadership & Strategy• Lead complex, multi-team technical initiatives• Develop technical roadmaps and architectures• Make critical technical decisions and evaluate tradeoffsProgram Management & Execution• Drive large-scale programs across organizations, Manage dependencies, risks, and resources• Define and track success metrics• Coordinate between engineering teams and stakeholdersStrategic Impact & Innovation• Connect technical initiatives to business outcomes• Drive operational excellence and best practices• Solve complex technical challenges• Influence technical direction across organizationsCommunication & Stakeholder Management• Present to senior leadership• Build consensus across teams• Create technical documentation• Translate technical concepts for various audiencesCustomer & Business Focus• Ensure solutions meet customer needs• Manage program budgets and resources• Drive cost optimization• Balance technical debt with business valueThis role requires a combination of deep technical knowledge, strong program management skills, and leadership abilities. Sr TPMs are expected to handle complex technical programs and influence technical direction across the organization.BASIC QUALIFICATIONS- 7+ years of working directly with engineering teams experience- 5+ years of technical product or program management experience- 3+ years of software development experience- 5+ years of technical program management working directly with software engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedulesPREFERRED QUALIFICATIONS- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadershipAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,900/year in our lowest geographic market up to $231,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

As part of the Amazon Core Shopping organization, we own and develop most of the core shopping experiences on Alexa, Amazon.com, and the Amazon app. Our goal is to create innovative product discovery experiences and deliver exceptional pre- and post-purchase experiences for our customers.We are looking for a Sr. Technical Program Manager to join our Product Questions and Answers team for our Alexa customers. The team manages the Product Questions & Answers experience that helps customers research general product questions (e.g., "What should I consider when buying a smartwatch ") or specific product inquiries (e.g., "Is this iPhone waterproof "). This Sr. Technical Program Manager will work across the entire experience, partnering with science and engineering teams to answer product questions leveraging Large Language Models (LLM).In this role, you will be responsible for scoping and managing the end-to-end lifecycle of cross-functional technology initiatives that create customer experiences globally. You will tackle challenging problems and coordinate high-profile projects across multiple cross-functional teams. You will have the freedom to experiment, improve, and invent on behalf of our customers. You will play a pivotal role in unblocking innovation and increasing speed of delivery.We're looking for someone who thrives in an entrepreneurial environment and proactively deals with ambiguity or competing priorities. Most importantly, you will work for a strong leadership team that optimizes for your growth and pairs you with personalized mentors within and outside the organization to guide your career.BASIC QUALIFICATIONS- 7+ years of working directly with engineering teams experience- 5+ years of technical product or program management experience- 3+ years of software development experience- 5+ years of technical program management working directly with software engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedulesPREFERRED QUALIFICATIONS- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadershipAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,900/year in our lowest geographic market up to $231,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Come, join a fun-loving, diverse, and creative team at Amazon, involved in building innovative new technologies for delivering billions of customer packages at the customer doorstep! The Last Mile Technical team owns the technical solutions that helps deliver billions of packages world wide. We are instrumental in impacting customer satisfaction directly, by devising innovative ways to deliver packages quickly and cost-effectively to the customers, and at scale using Optimization, Artificial Intelligence (AI), and Machine Learning solutions.Our team is seeking a Technical Program Manager to manage large, complex programs with multi-year projects. In this role, you will be responsible for managing cross-cutting programs across the Last Mile org and our partners, delivering large scale solutions that span multiple businesses, technology, and operational teams. These projects will include initiatives, such as, rolling out new technology to new geographies as we expand, creating technical solutions to support new businesses and strategic Amazon initiatives, and building great technology platforms that can scale to Amazon’s size and global market places.The right candidate will possess a strong program management background, will have demonstrated experience leading medium to large projects across multiple teams, and will have a well-rounded technical background in current e-commerce and supply chain technologies. You will thrive and succeed in an entrepreneurial environment, and not be hindered by ambiguity or priorities. This means you are not only able to develop and drive high-level strategic initiatives, but can also roll up your sleeves, dig in and get the job done. As a seasoned TPM, you will anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the business needs versus technical constraints. An ability to take large, complex projects and break them down into manageable pieces, develop functional specifications, then deliver them in a successful and timely manner is expected. Maturity, high judgment, negotiation skills, ability to influence, analytical talent and leadership are essential to success in this role.BASIC QUALIFICATIONS- 8+ years of experience in technical /leadership program management, systems architecture, or system development- 7+ years of project management experience and demonstrated knowledge of program management best practices- 5+ years of experience with software development lifecycle from conception to delivery- Bachelor's Degree in Operations Research, Industrial Engineering, Computer Science, Information Systems Management, mathematics, or other related fields- Experience with designing and owning a product roadmap and/or managing a software development lifecycle for multi-year cyclePREFERRED QUALIFICATIONS- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadershipAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,900/year in our lowest geographic market up to $231,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

GES NA D&C Governance seeks to enhance operational excellence by hiring a dedicated leader to transform and integrate our Value Engineering, Portfolio, Cost, and Quality Management functions. This role will develop and execute a comprehensive roadmap and program to optimize these critical business functions and drive measurable improvements in organizational performance. The program will include significant and complex initiatives that span multiple teams, and include processes, software systems and tool development. The successful candidate will be a strong communicator and develop best practices for business facing documentation including roadmaps, MBRs, and business requirements documents.Key job responsibilities- Develop strategic roadmap for future state operating procedures, systems and technologies across GES NA D&C, including program milestones, budget, resource requirements, stakeholders, decision-making framework and success criteria- Develop strong partnerships with Governance Pillar leads, global D&C teams, and counterpart planning, execution and technical teams. Facilitate cross-organizational alignment on end-to-end strategic business decisions. Be excellent at telling the story- Establish baseline metrics and KPIs for business, system and technology functions- Lead stakeholder engagement, establish regular communication channels on initiatives- Develop and implement change management strategies for business and technology implementations- Drive execution of overall program, monitor progress, remove obstacles, report risks and dive deep as needed - Drive continuous improvement of Governance and D&C process and mechanisms required to deliver D&C owned programs, and ensure adherence to those mechanisms and processes through KPI development and tracking- Develop and scale best practices related to technical document writing, new product development, technical program management and lifecycle management- Develop new product roadmaps for future improvements within D&C, across GES and internationally A day in the lifeIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply! Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanAbout the teamGES D&C is responsible to deliver a vast program of physical infrastructure projects throughout the Amazon North America Operations network. The GES NA D&C Governance team is responsible for driving an all-mile, next-level customer experience through cost, quality, portfolio management, and project controls. This team also ensures proactive customer updates, outward communication and holistically manages risk across NA D&C.BASIC QUALIFICATIONS- Bachelor's degree in engineering, computer science or equivalent- 7+ years of technical product or program management experience- 7+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules- Experience owning/driving roadmap strategy and definition- Proven track record in product management, program management or process improvement- Strong leadership and stakeholder management skills- Proven analytical skills that can be used to identify systems, outliers, and opportunities- Strong experience driving process development and improvement in cross-functional organizationsPREFERRED QUALIFICATIONS- Masters in Engineering or MBA- 5+ years experience in technical product management or technical program management at Amazon- Experience with projects impacts Amazon Operations in First, Middle or Last Mile- Experience with systems and tools pertaining to physical infrastructure or product development- Familiarity with BI/dashboards and toolsAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,900/year in our lowest geographic market up to $231,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Are you interested in helping Amazon make history and redefine the meaning of ‘fast’ in eCommerce We are the Same Day Delivery Experience team and are in the early stages of reinventing the Amazon shopping experience to make Amazon the first place customers think to shop when they need something today, wherever they are in the world. We’re looking for an Senior Technical Program Manager for the Same Day Delivery Experience team to help ensure we have a compelling and friction-free ‘delivery in hours’ experience available to our customers, and help drive continuous innovation and improvement of the delivery experience across all phases of shopping, buying, and post purchase experience.Key job responsibilitiesThe best candidate will possess a strong program management background, will have demonstrated experience leading medium to large projects across multiple teams, and will have a well-rounded technical background in current web technologies. You will thrive and succeed in an entrepreneurial environment, and not be hindered by ambiguity or priorities. This means you are not only able to develop and drive high-level strategic initiatives, but can also dive deep and get the job done. As a seasoned TPM, you will anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the business needs versus technical constraints. An ability to take large, complex projects and break them down into manageable pieces, develop functional specifications, then deliver them in a successful and timely manner. High judgment, negotiation skills, ability to influence, analytical talent and leadership are essential to success in this role.BASIC QUALIFICATIONS- 5+ years of technical product or program management experience- 7+ years of working directly with engineering teams experience- 3+ years of software development experience- 5+ years of technical program management working directly with software engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedulesPREFERRED QUALIFICATIONS- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadershipAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,900/year in our lowest geographic market up to $231,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.