Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up United participants also receive an educational stipend. The program combines technical and professional training with access to internships and job placement support through our industry-leading talent placement firm YUPRO Placement. If you receive an internship, it may be at Microsoft, Accenture, Salesforce, or Seattle Children's Hospital among other leading organizations in the Seattle/Bellevue Washington area. Are you eligible You can apply to Year Up United if you are: - A high school graduate or GED recipient - Eligible to work in the U. S. - Available Monday-Friday throughout the duration of the program - Highly motivated to learn technical and professional skills - Have not obtained a Bachelor's degree - You may be required to answer additional screening questions when applying What will you gain Professional business and communication skills, interviewing and networking skills, resume building, ongoing support and guidance to help you launch your career. During the internship phase, Year Up United students earn an educational stipend of $525 per week. In-depth classes include: - Application Development - Banking - Business Operations - IT Support - Project Management - Data Analytics - Network Security & Support Get the skills and opportunity you need to launch your professional career. 75% of Year Up United graduates are employed and/or enrolled in postsecondary education within 4 months of graduation. Employed graduates earn an average starting salary of fifty-three thousand dollars per year.

Amazon Elastic Compute Cloud (Amazon EC2) is a web service that provides secure, resizable compute capacity in the cloud. It is designed to make web-scale cloud computing easier and more cost effective for developers. In EC2 Capacity Customer Experience (CCX) in AWS, our mission is to ensure the right capacity is available for customers through forecasting, planning, guidance and execution, especially for large unpredictable scaling events.The EC2 CCX team is searching for a passionate, driven, and talented Senior Technical Program manager to help make high velocity decisions under circumstances that can at times be ambiguous. This role will own the S&OE forecasting and planning for a portfolio of EC2 instances, being responsible for achieving strategic goals and KPIs that are measured and reported to executive leadership. As the business of cloud computing grows increasingly technologically complex, it also brings new opportunity to drive capital efficiency and ensure the right decisions are getting made to the delight of our customers. Additional responsibilities include driving process improvements and collaborating with engineering organizations to build new technologies that automate various aspects of EC2 Capacity planning.From Day 1, Senior Technical Program Managers are given ownership and the autonomy to think strategically and make data driven decisions, along with the ability to drive significant impact to the customer experience and the business. This role requires working with professionals in many different domains including Engineering, Forecasting, Product Management, Supply Chain, Logistics, Data Center Planning, along with high visibility to senior leaders at AWS.About the teamUtility Computing (UC)AWS Utility Computing (UC) provides product innovations from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for customers who require specialized security solutions for their cloud services.Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge-sharing and mentorship. Our senior members enjoy one-on-one mentoring and thorough, but kind, code reviews. We care about your career growth and strive to assign projects that help our team members develop your engineering expertise so you feel empowered to take on more complex tasks in the future.Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.About AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- 5+ years of technical product or program management experience- 7+ years of working directly with engineering teams experience- 3+ years of software development experience- 5+ years of technical program management working directly with software engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedulesPREFERRED QUALIFICATIONS- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadershipAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,900/year in our lowest geographic market up to $231,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

The Amazon Software Builder Experience (ASBX) organization that serve's Amazon's huge internal builder community is looking for a talented software development manager to lead the evolution of compute metadata for the massive internal compute clusters that power applications across the company, including AWS services like S3, SQS, DynamoDB, and IAM, as well as Amazon.com, Alexa, Prime Video, and more.This is an opportunity to work with some of the best and brightest in the industry, while innovating on new products and solutions and reinforcing AWS's strength in cloud availability. You will work in a team setting, solving technically challenging problems, as well as collaborating with other teams in Amazon Web Services, and Amazon's entire software development community.If you have what we’re looking for, come join a strong team in a highly-visible organization. You will have a significant impact on Amazon. Help us to create the next generation of systems that underpin the cloud, and delivering on the promise of elastic capacity at Amazon scale. We want to make it as easy as possible for application owners to create rapid change, and we need people who are excited to make managing applications in the cloud work for everyone.Key job responsibilitiesAs Software Development Manager in ASBX, you’ll be empowered to take ownership of a broad range of responsibilities, such as: * Directly hiring, retaining, and growing top engineering talent for your team.* Being a clear technical voice, partnering with other teams to deliver a service which will scale with the needs of the Amazon business. * Reliably delivering high quality technical solutions that will delight our customers. * Operating a critical service for the Amazon business.A day in the lifeYou will have the opportunity to lead and develop your team. You will drive feature delivery through all phases of the software production cycle including design, development, testing, deployment, operation and maintenance. We own and build every aspect of our services, from UI to back-end systems and databases. Because our technology plays a key role in Amazon’s ability to innovate you will have the chance to productively collaborate with a very large number teams.BASIC QUALIFICATIONS- 3+ years of engineering team management experience- 7+ years of working directly within engineering teams experience- 3+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience- 8+ years of leading the definition and development of multi tier web services experience- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations- Experience partnering with product or program management teamsPREFERRED QUALIFICATIONS- Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy- Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineersAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $166,400/year in our lowest geographic market up to $287,700/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

TJ MaxxAt TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer.Job Description:Opportunity: Grow Your CareerResponsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service.Creates a positive internal and external customer experiencePromotes a culture of honesty and integrity; maintains confidentialityTakes an active role in training and mentoring Associates on front end principlesTrains and coaches Associates on personalizing the customer experience while promoting loyalty programsAssigns registers, supports and responds to POS coverage needs, and coordinates breaks for all AssociatesAddresses customer concerns and issues promptly, ensuring a positive customer experienceEnsures Associates execute tasks and activities according to store plan; prioritizes as neededCommunicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updatesProvides and accepts recognition and constructive feedbackPartners with Management on Associate training needs to increase effectivenessEnsures adherence to all labor laws, policies, and proceduresPromotes credit and loyalty programsSupports and participates in store shrink reduction goals and programsPromotes safety awareness and maintains a safe environmentOther duties as assignedWho We’re Looking For: You.Available to work flexible schedule, including nights and weekendsStrong understanding of merchandising techniquesCapable of multi-taskingStrong communication and organizational skills with attention to detailAble to respond appropriately to changes in direction or unexpected situationsTeam player, working effectively with peers and supervisorsAble to train others1 year retail and 6 months of leadership experienceBenefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.Applicants with arrest or conviction records will be considered for employment.Address:11029 Roosevelt Way NeLocation:USA TJ Maxx Store 0363 Seattle WAThis position has a starting pay range of $21.76 to $22.26 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience. The Full Range of the position is $21.76 to $33.60 per hour.

The pay range per hour is $26.50 - $45.05Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications. In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at .ALL ABOUT TARGETWorking at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. ALL ABOUT PROPERTY MANAGEMENTProperty Management supports a profitable business by ensuring that assets are well-maintained and functional, and services are completed on time while minimizing vendor cost. Property Management (PM) maintains physical assets and mitigates excess spend to ensure that our store teams can focus on serving our guests without distraction. PM also supports remodel efforts, executes new project sets and enables efficient front of store and backroom operations to delight our guests.At Target, we believe in our leaders having meaningful experiences that help them build and develop skills for a career. The role of a Property Management Lead can provide you with the skills and experience of:Working with vendors and influencing timely completion of their workIdentifying and executing preventive and corrective maintenance on all building assets and equipmentInfluencing store team to ensure project work aligns with PM priorities and financial goalsWorking with Plumbing, HVAC, Refrigeration, Life Safety Power Systems and Electrical equipmentUnderstanding repair versus replace and managing costCompleting work within compliance standards and Target guidelinesAs a Property Management Lead no two days are ever the same, but a typical day will most likely include the following responsibilities:Perform preventive maintenance on building assets and equipment, including Plumbing, HVAC, Refrigeration, Life Safety Power Systems and Electrical.Identify and perform corrective maintenance on building assets.Inform and engage the store leadership team (including new leaders) on property management workload priorities, and share impacts of store processes on asset care, maintenance and functionality.Lead and demonstrate a culture of executing all best practices as outlined within team onboarding and learning; help close skill gaps through development, coaching and team interactions.Use technology to create and prioritize work orders.With Property Management Business Partner guidance, evaluate store brand and ensure assets and vendor performance meets maintenance standards.Assist in executing special projects, remodels and support PM asset and service strategies in partnership with store team.Ensure internal and external work orders are completed efficiently and vendors are accountable for asset repairs.Assist in managing emergency situations as needed in partnership with store and field leaders.Follow appropriate safety procedures and training, use Personal Protective Equipment (PPE) and ensure a safe work environment by identifying and correcting equipment safety hazards.Teach and train store team to follow safety procedures.Demonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences.Model creating a welcoming experience by greeting guests as you are completing your daily tasks.All other duties based on business needsWHAT WE ARE LOOKING FORThis may be the right job for you if:You enjoy interacting and helping others - including guests that shop our store and fellow team members you work with. You thrive in a fast-moving, highly active and physically demanding role, where teamwork, flexibility, and creative problem solving are key to success.You are open to working a flexible work schedule with varying hours, days or shifts (including nights, weekends, holidays and other peak shopping times).The good news is that we have some amazing training that will help teach you everything you need to know to be a Property Management Lead. But, there are a few skills you should have from the get-go: Must be 18 years of age or olderHigh School diploma or equivalentBasic technical skills and general experience working with property assets required1–2 years of technical education preferred in some of the following areas: electrical, mechanical, carpentry, HVAC or plumbing and/or experience working in any of the following areas: basic door repair, HVAC filter changing, carpentry, power equipment/mechanical repair and basic equipment troubleshootingProficiency in operating power tools, HVAC, wet/dry vacuum and other powered equipment Strong skills in managing vendor relationships, ensuring accountability, and achieving quality service resultsEffective communication skills and the ability to use technology and multiple communication devicesManage workload and prioritize tasks independently and provide support to store teamAbility to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframesWe are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect:Climb up and down laddersScan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 40 poundsFlexible work schedule (e.g., nights, weekends and holidays); regular and prompt attendance necessaryCapable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties including but not limited to Drive-Up, carryout, etc.Ability to remain mobile for the duration of a scheduled shift (shift length may vary).Benefits EligibilityPlease paste this url into your preferred browser to learn about benefits eligibility for this role: https://tgt.biz/BenefitsForYou_C | Pegue esta URL en su navegador preferido para obtener información sobre la elegibilidad de este puesto para recibir beneficios: https://tgt.biz/BenefitsForYou_CAmericans with Disabilities Act (ADA)Target will provide reasonable accommodations with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or reach out to Guest Services at 1-800-440-0680 for additional information.

Have you ever wondered how Amazon launches and maintains a consistent customer experience across hundreds of countries and languages it serves its customers If so, we have an exciting opportunity for you!Amazon Translations Services (TS) is seeking an Applied Science Manager to be based in our Seattle office. As a leader of the Science team of TS, this person will be responsible for leading their team in designing algorithmic solutions based on data and mathematics for translating billions of words annually across 130+ and expanding set of locales. The goal is to build solutions with minimal human touch involved in any language translation and ensure accurate translated text is available to our worldwide customers in a streamlined and optimized manner.With access to vast amounts of data, technology, and a diverse community of talented individuals, you will have the opportunity to make a meaningful impact on the way customers and stakeholders engage with Amazon and our platform worldwide. This role requires strong technical skills, a deep understanding of machine learning approaches, and a solid grasp on NLP and LLM techniques to solve complex language translation challenges. You must have a demonstrated ability for optimizing, developing, launching, and maintaining large-scale production systems.As a key member of the team, you will oversee all aspects of the software lifecycle: design, experimentation, implementation, and testing. You should be willing to dive deep when needed, move rapidly with a bias for action, and get things done. You should have an entrepreneurial spirit, know how to deliver, and long for the opportunity to build pioneering solutions to challenging problems. This role will demand resourcefulness and willingness to learn on both the technical and business side.Key job responsibilitiesIn this role, you will work closely with business partners, applied scientists, software development engineers, and product managers to accelerate building solutions to expand translation capabilities. You will have significant influence on our overall strategy by helping define science and engineering strategy, define product features, drive system architecture, and spearhead the best-practices that enable a quality product. You will also influence the development processes, and develop well-rounded skills such as leadership, and effective project management. Building a strong development team and developing career plans for the scientists and engineers reporting to you will be a key responsibility. Throughout, you should possess creativity, curiosity, and excellent judgment to thrive in an environment of ambiguity.A day in the lifeYou will spend your days collaborating with scientists, developers, customers, stakeholders, and converting the business needs into a data-driven solution. You will support a team to design and execute science products. You will dive deep into the data and balance technical execution with longer term strategy. You will grow and develop your team.BASIC QUALIFICATIONS- 3+ years of scientists or machine learning engineers management experience- PhD, or Master's degree- Knowledge of ML, NLP, Information Retrieval and Analytics- Experience hiring and growing top talent- Experience programming in Java, C++, Python or related languagePREFERRED QUALIFICATIONS- 5+ years of building machine learning models or developing algorithms for business application experience- Experience building complex software systems, especially involving deep learning, machine learning and computer vision, that have been successfully delivered to customers- Experience communicating with users, other technical teams, and management to collect requirements, describe software product features, and technical designs- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operationsAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $165,500/year in our lowest geographic market up to $286,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Amazon Web Services (AWS) provides a highly reliable, scalable, and low-cost cloud platform that powers thousands of businesses in over 190 countries. AWS’ Data Center Supply Solutions (DCSS) Team works to deliver capacity supply options across multiple network footprint opportunities to meet the needs of customer demands. We are a team of highly motivated professionals who enable the capacity needed to support AWS customers and optimize the largest cloud services company on Earth!AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Key job responsibilitiesAs a member of the Data Center Supply Solutions Business Operations Team, you will manage the processes and tools needed to support incoming supply opportunities to meet customer demand. This role’s primary responsibilities are to lead business reviews with senior leadership and partner teams, drive key discussions on supportability globally, source opportunities for improvement across systems and processes, partner with global teams to drive standardization, and implement global solutions while improving the customer experience that delivers visibility to senior leadership.About the teamAWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.About AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureAWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. #DCPD_DeliveryBASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teamsPREFERRED QUALIFICATIONS- 3+ years of driving end to end delivery, and communicating results to senior leadership experience- 3+ years of driving process improvements experience- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization- Experience building processes, project management, and schedulesAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,800/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain and we’re looking for talented people who want to help.You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.AWS Infrastructure Systems (AIS) encompasses AWS Data Center Planning, Delivery, Operations and Engineering, Network Services, Infrastructure Software and Hardware, and Infrastructure Supply Chain and Procurement Planning. At AIS, we are responsible for the global enablement and capacity delivery of server, network, and data center infrastructure as well as day-to-day operations and security for AWS data centers globally. We also support capacity delivery of AWS Edge Devices, and their install and post install maintenance worldwide. Systems and Supportability (SnS) Supply Planning team is responsible for delivering Data Center and Materials Supply Plan that is the source of truth for all AWS capacity delivery and financial planning activities.We are looking for a high caliber Senior Technical Infrastructure Program Manager (TiPM), who are leaders and owners. They act on behalf of the entire company, beyond just their own team. They enjoy working on challenging and high impact problems. They think long term and don’t sacrifice long-term value for short-term results. Key job responsibilities- Lead and manage technical programs from inception to delivery, ensuring alignment with business objectives and technical feasibility.- Manage end to end implementation of supply chain automation capabilities by partnering with software development, Business Intelligence and Data Engineering teams; to improve AWS Infrastructure systems that support Core and Machine Learning (GenAI) planning mechanisms- Partner with EC2 product/forecasting, Hardware/Network/DC Engineering, DC ops teams to capture system and operational requirements- Partner with SDMs/PEs/Ops teams to evaluate pros and cons of alternate solutions in order to finalize high level system solution and operational processes- Develop and implement processes to streamline program execution and enhance efficiency.- Anticipate potential bottlenecks and tradeoffs, providing proactive escalation management and solutions. A day in the lifeAbout the teamAbout AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.BASIC QUALIFICATIONS- 6+ years of technical program management experience- 6+ years of working directly with engineering teams experience- Technical program management experience working directly with cross functional engineering and program teams, building processes and coordinating release schedules- Intermediate skills in using SQL to perform data analysisPREFERRED QUALIFICATIONS- 8+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedulesAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,800/year in our lowest geographic market up to $231,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Are you passionate about technology and solving hard problems Do you want to grow your skills as you help us grow and scale the world's largest cloud computing service Do you want to make history and have fun doing it If so, Amazon Web Services Elastic Cloud Computing (EC2) is looking for people just like you! EC2 is at the core of AWS services and we are growing every day to meet the demands of our business as we continue to scale.EC2 Nitro drives the planet’s largest, fastest growing and most feature-rich compute cloud. Nitro is AWS’s ground-up design for virtualization at global scale built on a fully custom stack of hardware, firmware and applications. Nitro has enabled EC2 to support Intel, AMD and Amazon’s custom silicon - Graviton - while raising the industry bar for security and performance across our product line. The EC2 Provisioning team is the assembly line for EC2, turning new servers into EC2 virtualized hosts running customer workloads across the globe. Every EC2 customer instance running on every host-type, in every data center , across the globe has passed through services operated by this team. EC2 Provisioning engineers become subject matter experts on distributed, asynchronous services running at global scale.Within EC2 Provisioning, the Network Provisioning team owns IP management for the EC2 substrate network. Our workflows vend IP addresses to every device attached to the substrate throughout their lifecycle, including rack ingestion, host provisioning, rack migration, and repair. In 2024, we delivered an AWS goal to retire a legacy DHCP system that had been around since the start of EC2 (2006!) and presented the win in the AWS Ops review. We take pride in operational excellence and are relentless driving improvements and simplifying our services.The infra and technologies needed to this are growing and innovating at rapid pace. Work is primarily done in Java and Go and includes the full lifecycle of software development, including requirements, system design, implementation, testing, monitoring, alarming and reporting. Software Development Engineers work closely with EC2 Principal Engineers and other technical leaders to refine technical direction, and then follow through with detailed analysis, designs, and high quality code.Work/Life BalanceWe are flexible on work location and will work with new employees to tailor their office vs. home work experience to best suit their needs. We value work-life balance and believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.Inclusive Team CultureOur team is diverse! We drive towards an inclusive culture and work environment. We are intentional about attracting, developing, and retaining amazing talent from diverse backgrounds. Team members are active in Amazon’s 10+ affinity groups, sometimes known as employee resource groups, which bring employees together across businesses and locations around the world. These range from groups such as the Black Employee Network, Latinos at Amazon, Indigenous at Amazon, Families at Amazon, Amazon Women and Engineering, LGBTQ+, Warriors at Amazon (Military), Amazon People With Disabilities, and more.Mentorship & Career GrowthOur team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. Our senior members enjoy one-on-one mentoring and dive-deep into code reviews, sharing knowledge and experience. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded engineer and enable them to take on more complex tasks in the future.This team creates the very foundation of the AWS cloud and is directly responsible for changing and improving the way EC2 operates and supports our customers at the global level - come help us make history!Key job responsibilities- Plan and execute new projects that impact the launch of platforms on EC2- Prioritize new projects, technical debt and operations to balance business outcomes- Build a team of high performing software and systems engineers- Create and manage relationships with key stakeholder and customer teamsBASIC QUALIFICATIONS- 3+ years of engineering team management experience- 7+ years of working directly within engineering teams experience- 3+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience- 8+ years of leading the definition and development of multi tier web services experience- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations- Experience partnering with product or program management teamsPREFERRED QUALIFICATIONS- Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy- Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineersAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $166,400/year in our lowest geographic market up to $287,700/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

AFT is a critical pillar within Amazon, responsible for developing the foundational technologies, platforms, and capabilities that power the company's vast and complex operations. As the innovation engine behind Amazon's internal systems and solutions, AFT plays a pivotal role in driving operational excellence, efficiency, and the continuous evolution of Amazon's business. AFT teams work on a diverse array of mission-critical projects, from building the core infrastructure and software systems that underpin Amazon's global logistics network, to developing advanced AI and machine learning models that optimize every aspect of our operations. This includes foundational work in areas like large language models, computer vision, optimization, and predictive analytics - all of which are instrumental in enhancing productivity, safety, and the overall customer experience across Amazon.Role Overview:As a Principal Technical Program Manager within the AFT Science team, you will lead the execution and delivery of a key GenAI program for building operations, coordinating across multiple teams and organizations to bring this transformative AI capability to Amazon's global operations. You will be responsible for orchestrating the end-to-end delivery of this large-scale AI program, from science development through to production deployment and scaling across our fulfillment network.This program requires sophisticated program management to align scientific research, engineering development, and operational implementation. You will work closely with scientists, engineers, product teams, and business stakeholders to translate AI research into practical solutions that drive operational excellence across Amazon's fulfillment centers.Your role will be critical in managing the complex dependencies between model development, infrastructure scaling, application integration, and operational deployment. You will need to navigate the unique challenges of bringing cutting-edge AI technology into production at Amazon scale, while ensuring alignment with business objectives and operational requirements.Key job responsibilities* Drive the successful execution of a key GenAI program across multiple work streams, including model development, infrastructure, applications, and operations integration* Develop and maintain comprehensive program plans that align scientific research timelines with engineering delivery schedules and business implementation needs* Create and manage governance structures to track progress, identify risks, and drive decision-making across all program work streams* Lead cross-functional program reviews with senior leadership, providing clear visibility into progress, risks, and critical decisions* Establish and maintain effective communication channels between Science, Engineering, Product, and Operations teams to ensure alignment and swift issue resolution* Manage dependencies and risks across teams, making appropriate trade-offs between scientific innovation, engineering constraints, and business needs* Build and maintain relationships across AFT and Amazon Stores organizations to drive alignment and ensure successful program delivery* Develop and implement program management best practices that can scale across AFT initiativesA day in the life* Coordinate with science teams on model development milestones and engineering teams on data and infrastructure readiness* Manage stakeholder communications through regular program reviews and status updates* Drive resolution of cross-team dependencies and technical challenges* Work with product teams to align model capabilities with application requirements* Monitor and manage program risks, developing mitigation strategies with technical leaders* Facilitate decision-making processes across multiple teams and organizationsAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) Plan If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!About the teamThe AFT Science team has deep expertise developing AI solutions at scale and successfully applying them to business problems in the Amazon Fulfillment Network. These solutions typically utilize machine learning, computer vision and optimization techniques, applied to text, sequences of events, images or video from existing or new hardware. We influence each stage of innovation from inception to deployment, developing a research plan, creating and testing prototype solutions, and shepherding the production versions to launch.BASIC QUALIFICATIONS- 7+ years of technical product or program management experience- 10+ years of engineering experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules- Strong technical background with the ability to understand and communicate complex AI concepts- Experience managing programs across cross functional teams, building processes and coordinating release schedules- Track record of successfully delivering complex technical programs involving multiple organizations- Proven ability to influence without authority in a matrix organizationPREFERRED QUALIFICATIONS- Experience working with scientific and research teams- Strong understanding of machine learning development lifecycle and operational considerations- Experience with foundation models, LLMs, or other advanced AI technologiesAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $159,300/year in our lowest geographic market up to $275,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Come lead the User Experience Design team that shapes the future of how Amazon’s internal software engineers plan, develop, release, and operate their products! As a member of the Amazon Software Builder Experience organization, you’ll be a part of a cross-functional team of product managers, program managers, user researchers, data scientists, and development teams to deeply understand the needs of our customers, collaborate with other teams to design delightful solutions, and measure our success through successful delivery and impact on customers. Key job responsibilities- Hire and develop a team of UX designers while cultivating a culture of inclusion and empathy- Collaborate with leaders across multiple disciplines (product, program, research, engineering, etc.) to define a strategic direction for the business- Continually improve the customer experience with every release- Create and implement mechanisms for the design team to deliver multiple, high-impact projects in parallelA day in the lifeAs the UX Design manager, your day-to-day activities will vary. One day may be spent collaborating with our UX research team on identifying customer opportunities. Another day with product leaders to create a strategic direction for the business. Another might be spent supporting the ideation workshops led by members of your team to solve our customer's biggest pain points. As the leader of the team, you'll decide!About the teamThe Amazon Software Builder Experience (ASBX) team is a single organization that owns the experience across the entire software development lifecycle (SDLC), including planning, developing, releasing, and operating software applications. Our customers are the software engineers at Amazon who are innovating on behalf of their own customers. BASIC QUALIFICATIONS- 6+ years of design experience- 3+ years experience leading design teams- Experience managing teams- Experience working with software development engineers or equivalent technical audience as customers- An online portfolio or samples demonstrating previous workPREFERRED QUALIFICATIONS- Experience with software development engineers as customers- Experience working cross-team and synthesizing feedback and input from product management, engineering, and testing- Bachelor's degree in Design, HCI, or equivalent experienceAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $136,400/year in our lowest geographic market up to $225,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain and we’re looking for talented people who want to help.You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.The Supply Chain Planning team is looking for an exceptional Senior TiPM (Technical Infrastructure Program Manager) to help us build on this mission as the volume of products, services, and locations continues to grow. The ideal candidate is one who thrives in ambiguity, is very customer obsessed, focused on operational excellence and is willing to take high degree of ownership for their program vision and execution of ideas. The ability to effectively communicate at all levels of the organization, make data driven decisions, and apply good judgement to manage escalations, competing priorities, and deliverables is essential to this role. Successful candidates will be able to balance think big with realities of delivering on customer promises today. They will also have excellent analytical and creative thinking skills, and the ability to break down complex problems with no clear answers (and at times, conflicting data) into simple, innovative solutions and/or clear, measurable implementation plans. Key job responsibilities- Manage the Sales and Operations Planning process (S&OP) for a large subset of AWS Networking Infrastructure.- Understand the technical requirements of our partners and work closely with the internal development teams to guide the direction of supply chain activities.- Develop new analytical models to understand the overlap between supply and demand. - Execute strategic business objectives while working with key internal stakeholders to improve the supply chain with the latest internal and external information.- Prepare and give detailed data-driven business reviews to senior management, focused on improving forecasting accuracy and associated impacts.- You will be a positive influence across diverse teams, be able to effectively rally support for your initiatives, and be able to help deeply technical teams create simple solutions to meet your program goals.- Keys to success in this role include exceptional analytics, judgment, and communication skills.A day in the lifeAbout the teamAbout AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.BASIC QUALIFICATIONS- 6+ years of technical program management experience- 6+ years of working directly with engineering teams experience- Technical program management experience working directly with cross functional engineering and program teams, building processes and coordinating release schedules- Intermediate skills in using SQL to perform data analysis and Excel Power Query.PREFERRED QUALIFICATIONS- 8+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership- Experience with data analytics tools, such as SQL, Tableau, QuickSight, and Excel Power Query. - Experience with document writing and presenting to senior leadership- Background in Sales & Operations Planning is ideal Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,800/year in our lowest geographic market up to $231,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Work hard, have fun, and make history at Amazon Web Services!The AWS Support is searching for an innovative, passionate, and customer-focused product manager with a track record of delivery. We are looking for a relentless self-starter that will boldly do what’s best for the business to serve our customers; someone with a true pioneering spirit, willing to “get hands dirty” in a start-up environment while being able to optimize delivery against both short and long term goals.The role:You will be responsible for owning and driving a new multi-modal Support experience for customers that is available to customers anywhere and anyplace they are at. You will partner with multiple software engineering teams to build cohesive user experiences that provides high customer satisfaction and drives the top line for the business. Our investments in this area help proactively address customer issues, help customers grow their business faster on AWS through Enterprise support and gain visibility on how customers are leveraging the entitlements. Your customers span both large public and private enterprises and you will be closely working with Sales and Account teams in increasing the top line. You will be at the forefront of Cloud technologies with interactions across the full breadth of AWS services.About the teamThe AWS Support provides technology and trusted expertise that intelligently anticipate and resolve AWS customer needs, helping them adopt, optimize, and operate at scale. These products, used by AWS customers and the support teams that help them, are vital to ensuring exceptional customer experiences on AWS. Our team owns customer facing applications like RePost, Personal Health Dashboard, and Support Center etc.. We are a highly innovative global organization revolutionizing the way customers engage and seek help from AWS. Support provides a strategic advantage for customers adopting AWS and drives direct revenue to the business.Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.AWS Global ServicesAWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You’ll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.BASIC QUALIFICATIONS- 10+ years of technical product management with internet business experience- 7+ years of working as a Technical Product Manager experience- 5+ years of technical (software development, network development, IT, other related) experience- Experience in taking a product from conception & definition phase through engineering design and taking it to market- Experience delivering large-scale SaaS, PaaS or LaaS products where you are responsible for the full product lifecycle, from concept through GTM (go to market)PREFERRED QUALIFICATIONS- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations- Experience working within teams delivering software products and features using agile methodologiesAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $137,000/year in our lowest geographic market up to $236,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Do you want to take the best e-commerce platform in the world to the next level Work on latest AWS technologies to build software that scales for millions of users Are you a leader with proven track record Looking for a career at a company that seeks to be Earth’s most customer-centric company If so, meet Amazon. Over the past 20 years, Amazon has reinvented on behalf of customers and has become the largest internet retailer and marketplace in the world. Through our entrepreneurial culture, Amazon has developed new technologies and products (like Echo) and, enterprise services (like Amazon Web Services). Are you passionate about enabling millions of customers around the world to buy anything, anywhere, anytime Are you Interested in earning loyalty and trust of millions of shoppers world-wide Do you want to take the best e-commerce platform in the world to the next level Are you comfortable digging into business requirements as drilling into architecture with development teams As a Software Development Manager, you will be highly talented team of Engineers in WW Deals and Promotions. You will be part of the larger technical leadership community at Amazon. This community forms the backbone of the company, plays a critical role in the broad business planning, working closely with senior executives to develop business targets and resource requirements, influences our long-term technical and business strategy, helps us hire talented team of engineers and ultimately enables us to deliver innovative new solutions rapidly.Key job responsibilities- Build a high performance team while maintaining a high bar for quality.- Hire, coach, and mentor colleagues; build a strong cross-functional organization and care about developing people.- Create and execute roadmaps and project plan- Report on status of development, quality, operations, and system performance to senior leadership.- Work closely with senior engineers to architect and develop the best technical design and approach- Foster culture of continuous engineering improvement through mentoring, feedback, and metrics- Own all operational metrics and support- Have the obsession to drive a better customer experience through everything that we do here at Amazon- Set clear, measurable quality goals for your organization in a data-led wayBASIC QUALIFICATIONS- 3+ years of engineering team management experience- 7+ years of working directly within engineering teams experience- 3+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience- 8+ years of leading the definition and development of multi tier web services experience- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations- Experience partnering with product or program management teams- Bachelors DegreePREFERRED QUALIFICATIONS- Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy- Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineersAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $166,400/year in our lowest geographic market up to $287,700/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Amazon Aurora DSQL is a serverless, distributed SQL database with virtually unlimited scale, highest availability, and zero infrastructure management. Aurora DSQL provides active-active high availability, providing strong data consistency designed for 99.99% single-Region and 99.999% multi-Region availability. Aurora DSQL automatically manages and scales system resources, so you don't have to worry about maintenance downtime and provisioning, patching, or upgrading infrastructure.The Query Processing Catalog team is responsible for planning and executing SQL statements in the most efficient way possible. The QP team owns query execution in the most efficient way possible, major version management, catalog management and DDL execution. In this role, you will be responsible for leading the team that owns catalog and version management.A successful candidate for this role is expected to have deep software engineering, project management, and people management skills. They must possess strong verbal and written communication skills, be self-driven, and have the ability to deliver high quality results in a fast-paced environment.Key job responsibilities• Lead an engineering team in the design, development, and deployment of new AWS services• Mentor and grow your engineering team• Design, implement and deliver state-of-the-art distributed, high-performance data and transaction management processing algorithms and solutions.• Deploy and monitor new features in a highly available and fault tolerant system. About the teamOur team consists of industry leading innovators, with multitudes of patents and research publications in this space. We are a fun-loving team, that is passionate about ideating, designing, delivering and operating data services to delight customers with extreme performance and scalability. If you are interested to contribute to the next generation hyper-scale database service and architecture, are curious and get things done, we would like you to consider our team. BASIC QUALIFICATIONS- 3+ years of engineering team management experience- 7+ years of engineering experience- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operationsPREFERRED QUALIFICATIONS- Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy- Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineersAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $166,400/year in our lowest geographic market up to $287,700/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain and we’re looking for talented people who want to help.You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.We are looking for a Software Development Manager to join our team and help us build the next generation of the AWS Direct Connect service. This position will be responsible for designing, developing, and supporting features within the AWS Direct Connect service.First, a bit of background:Amazon Web Services (AWS) offers a broad set of global compute, storage, database, analytics, application, and networking services that help organizations move faster, lower IT costs, and scale applications. Our services are trusted by the largest enterprises and the hottest startups to power a wide variety of workloads.The AWS Direct Connect software engineering team invent solutions makes it easy for customers to establish a dedicated network connection from their premises to the AWS cloud. These connections help to reduce network costs, increase bandwidth throughput, and provide a more consistent network experience than Internet-based connections. AWS Direct Connect is currently available in more than 91 locations located in 28 countries.The Opportunity:The AWS Direct Connect team is looking for technical leaders who can help us build large scale distributed systems to meet our customers' demands. You will be leading a team in designing, implementing, and operating features to put features into customers’ hands quickly.AWS in general and this business, in particular, operates at very large scale and on critical workloads, so a passion for operational excellence is essential. Candidates must be comfortable working within a fast-moving startup environment and be eager to embrace ownership and accountability.Key job responsibilities•Collaborate with experienced cross-disciplinary Amazonians to conceive, design, and build innovative products and services in a large distributed computing environment• Influence our product direction through significant development contributions and technical leadership• Create solutions to run predictions on distributed systems with exposure to innovative technologies at incredible scale and speed.• Build distributed systems that are scalable, fault-tolerant, low cost, and easy to manage/use.• Ability to design and code the right solutions starting with broadly defined problems.• Define and achieve performance metrics, and instill the operational practices needed to sustain them• On-call rotation to support the services owned by the Software team• Mentor your team, helping them grow and develop their technical/functional skills.About the teamWhy AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- 7+ years of working directly within engineering teams experience- 3+ years of engineering team management experience- 3+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations- Experience partnering with product or program management teamsPREFERRED QUALIFICATIONS- 8+ years of leading the definition and development of multi tier web services experience- Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy- Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineersAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $166,400/year in our lowest geographic market up to $287,700/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

AWS Global Sales drives adoption of the AWS cloud worldwide, enabling customers of all sizes to innovate and expand in the cloud. We dive deep to understand each customer's unique challenges, then craft innovative solutions that accelerate their success. This customer-first approach is how we built the world's most adopted cloud. Join us and help us grow.Do you like being a part of leveraging top technology to help customers achieve transformative business results Would you like to lead a team that helps customers do things that they never ever were able to do before Amazon Web Services (AWS) is looking for experienced and motivated technical managers to lead, coach, grow, and partner with technically skilled, customer-facing Solution Architects. This role will be based in Seattle (WA) and will support customers in the US, leading teams of technical Solution Architects.You will help develop the industry’s best cloud-based solutions architects team by enabling and coaching them on best practices, solution selling, presentation and speaking skills, as well as how to create and present value-driven architectures of widely varying size and complexity. In collaboration with sales, you will enable business outcomes across a broad set of customers. If you think you have what it takes to lead the best in the industry, AWS is hiring Managers for our Solutions Architects.In this role, you will need to be technically capable and credible in your own right as well as effective in shaping the customer and solutions-focused skills of your team. You must enjoy learning and introducing new technology in order to help colleagues and customers embrace and adopt new technology. Furthermore, thought leadership in terms of looking beyond the technology and considering the value technology creates for our customers, and helping to change how technology is viewed are important aspects of the role. You will help team members ramp-up on AWS as well as develop speaking, writing, presentation, and executive interaction skills. You will also need to be adept at interacting, communicating and partnering with other departments within AWS such as our services teams, marketing, and professional services, as well as representing your team to executive management.Here are some other qualities we are looking for: - At AWS, we have a credo of “Work hard. Have fun. Make history”. In this role, you will love what you do, and instinctively know how to make work fun. You will be dynamic and creative, and willing to take on any challenge and make a big impact. - Enjoy developing technical talent to achieve great things. You will have a passion for educating, training, and enabling cloud computing experts for a diverse and challenging set of enterprise and mid-market customers. - Have a strong understanding of large scale computing solutions, business-IT transformations, or relevant consulting experience. The ideal candidate will have past experience working as a Solutions Architect or similar role and managing a team of a Solutions Architects. You will enjoy keeping your existing technical skills honed and developing new ones, so you can make strong contributions to deep architecture discussions.Key job responsibilities - Engage with customers and key AWS business partners such as professional services, partners, support, and the services teams. - Hire, on-board, train, and develop new Solutions Architects from internal and external sources - Educate customers on the value proposition of AWS, and participate in architectural discussions to ensure solutions are designed for successful deployment in the cloud - Build and coach the team on the skills needed to conduct one-to-few and one-to-many training sessions so they can transfer deep technical skills to customers who are considering or using AWS - Capture and share best-practice knowledge amongst the AWS solutions architect community - Build deep relationships with decision makers within customer accounts to enable them to be “Cloud advocates” - Act as a conduit and liaison between customers, service engineering teams and supportAbout the teamDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureAWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. BASIC QUALIFICATIONS- 10+ years of enterprise IT application work that includes at least 2 years of hands-on software development or DevOps engineering experience- 2+ years of architecting/operating solutions built on any cloud service provider like Azure, AWS, GCP, OCI, etc. experience- 8+ years of technology solutions development and evangelising end-to-end technology roadmaps that guide IT transformations toward cloud computing experience- Experience leading and growing teams of senior technology professionals, ideally in customer facing rolesPREFERRED QUALIFICATIONS- Experience architecting, migrating, transforming or modernizing customer requirements to the cloud- Bachelor's degreeAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $152,100/year in our lowest geographic market up to $262,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Amazon Health Services (AHS) is on a mission to make it dramatically easier for customers to find, choose, afford, and engage with the services, products, and professionals they need to get and stay healthy. We use design, service, and technology to provide the best possible customer experience and change the way people think about healthcare. Our team owns Marketing for all of Amazon Health Services (AHS), along with all of the data that powers our optimization and valuation services. We are excited to help customers engage in a new Health Care paradigm and make a truly lasting impact.AHS Marketing is seeking a seasoned Sr. Product Marketing Manager to lead our go-to-market strategy to drive all AHS businesses, including One Medical, One Medical Pay Per Visit, Amazon Pharmacy, and Health Business Connectors. In this role, you will lead the development and execution of the marketing strategy to drive AHS adoption and engagement. The marketing program development includes customer behavioral analysis, customer research, retention program management, personalized content development, targeting segment strategy, marketing channel management, and creative development. This position will work closely with product management, UX, and engineering teams, as well as partner with stakeholder teams to deliver experiences that resonate with customers. This role requires the ability to think big, dive deep with technical teams, and work across partners throughout the AHS business. You must have a passion for healthcare services and bring analytical rigor to the team. It is critical that you work backward from the customer and think through the customer's needs to develop the marketing strategy. The successful candidate will think strategically and execute rigorously. You must be able to thrive in an entrepreneurial environment and not be hindered by ambiguity or competing priorities. You will anticipate and remove bottlenecks, anticipate and make tradeoffs, and balance the business needs versus constraints. You will be at the center of the customer experience and need to dive into the customers’ responses, incremental business impact, and budget justification on your program, which requires strong analytical skills. You Earn the Trust of your stakeholders and influence them. You look around corners for potential opportunities or challenges and proactively put in place plans to address them. Key job responsibilities- Own product marketing and go-to-market strategy for Amazon Health Services.- Manage prioritization and tradeoffs across multiple strategic marketing programs, establish streamlined business processes, and ultimately drive AHS adoption and engagement. - Proactively identify and resolve issues that may impair the overall strategy to meet customer adoption and financial goals.- Work cross-functionally with the external and internal stakeholders (e.g., product management team, engineering team, marketing channel owners, and advertisement partners) for marketing program management.- Define experimental frameworks and develop new scalable marketing programs whose incremental business impact should be measurable.- Dive into the marketing program funnel metrics (impression, click, install, sign-in, purchase, etc.) to measure the customers’ response and continually improve business performance metrics by leveraging marketing channels, internal targeting tools, and creative refreshes.- Represent the voice of customers/partners to influence roadmap priorities, new product features, and product improvements.- Partner cross-functionally to drive innovative marketing programs that are impactful to our customers and partners and increase brand and product awareness across Amazon- Communicate regularly with internal and external stakeholders about your program performance verbally and in writing.A day in the lifeYou will develop a strategy to drive AHS adoption and engagement through customer behavioral analysis, customer research, retention program management, personalized content development, targeting segment strategy, marketing channel management, and creative development. You will also lead special projects on building new channels to scale the AHS acquisition program. You will closely partner with the product, UX, tech, BIE, Legal, and PR teams for your marketing strategy development and execution. Once you launch new marketing experiments, you monitor the customer and business impact through an internal/external dashboard, WBR, and custom data analysis to prepare for the WBR update. You will engage with senior leadership to share your ideas on how we can build the next generation of marketing for AHS. #everydaybetterAbout the teamAHS Central Marketing owns driving new customers to all Amazon Health businesses, including One Medical, One Medical Pay Per Visit, Amazon Pharmacy, and Health Business Connectors. We look to automate optimization for each channel and are constantly looking for scale. We are heavily data-driven and customer-obsessed, and are excited to partner with data engineering leaders to unlock customer behavioral signals to serve our customers best. We are a team that does not take ourselves too seriously, other than the work to help customers. We hold a high bar for our experiences and strategies. Please reach out if you'd like to learn more.BASIC QUALIFICATIONS- 6+ years of progressive responsibility, including end-to-end experience in performance marketing, program management, product management, and/or partner management, such as email, display advertising, and search engine- Project management and organizational skills with the ability to multi-task and meet tight deadlines- Ability to work effectively with Product, Legal, Finance, and International Marketing teams to support and implement marketing programs.- Ability to develop top-to-top marketing relationships with key app developers’ marketing and product teams and business leadership.- Comfortable with advanced Excel work to perform statistical analysis to develop/enhance online marketing program- Ambitious self-starter with demonstrated ability and willingness to roll up sleeves and execute independently and autonomously to get the job done- Oral and written communication skills with attention to detail- SQL skill- Bachelor’s degree in marketing, business, or relevant field of study or equivalent practical experiencePREFERRED QUALIFICATIONS- MBA or master’s degree in economics, marketing, finance, or related fields- Deep analytical abilities, especially for experimental design and analysis- Statistical analysis experiences on the online marketing channel improvement- Demonstrable history of defining and executing marketing strategies- Proven track record of developing lifecycle management and engagement programs, building scalable business processes, and/or online marketing experiments- Technical competency and ability to learn new products and work with technology teamsAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $128,600/year in our lowest geographic market up to $212,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

We are currently looking for a Systems Development Engineer to join our systems organization. You love to work with internal and external customers to execute projects and resolve issues. You are a believer in the dev-ops model of service engineering, and you are excited to run operations in an environment where developers don’t toss problems over the wall. You are happiest when you are working with empowered, world-class engineers to meet world-class challenges. Finally, with your strong ownership bias, you have an infectious desire to continually improve how things are done. AWS Cryptography and Identity are building and delivering the next generation of cloud computing security. We are innovating new ways of building massively scalable distributed security systems involving identity management, federation, web services security, and much more. We enable our customers to control some of the most sensitive secrets on the Internet.In this role, you will join a team of highly talented engineers operating Cryptography and Identity systems. This is a great opportunity to have direct impact to some of the largest-scaled systems in the world and work with some of the smartest people in the industry, while having a huge impact. A successful systems development engineer joining the team will do much more than write code and triage problems. You will work with Amazon's largest and most demanding customers to address specific needs across a full suite of services. You will dive deep into technical issues and work diligently to improve the customer experience. This is an excellent opportunity to join Amazon's world class technical team in Seattle. You will work with some of the best and brightest engineers and technical managers while also developing your skills and furthering your career within one of the most innovative and progressive technology companies anywhere. Working together on behalf of our customers, we are building the future one innovative product, service, and idea at a time. Are you ready to embrace the challenge Come build the future with us.This position requires that the candidate selected must currently possess and maintain an active TS/SCI security clearance. The position further requires that, after start, the selected candidate obtain and maintain an active TS/SCI security clearance with polygraph or commensurate clearance for each government agency for which they perform AWS work.10012About the teamAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.AWS Utility Computing (UC) provides product innovations from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (IoT), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services.Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.BASIC QUALIFICATIONS- 2+ years of non-internship professional software development experience- 1+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience- Bachelor's degree, or CSSLP (Certified Secure Software Lifecycle Professional)- Knowledge of systems engineering fundamentals (networking, storage, operating systems)- Current, active US Government Security Clearance of Top Secret or abovePREFERRED QUALIFICATIONS- Experience with PowerShell (preferred), Python, Ruby, or Java- Experience working in an Agile environment using the Scrum methodology- Experience programming with at least one modern language such as C++, C#, Java, Python, Golang, PowerShell, Ruby- 7+ years of administrative experience in networking, storage systems, operating systems and hands-on systems engineering experienceAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $116,300/year in our lowest geographic market up to $201,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain and we’re looking for talented people who want to help.You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.AWS Infrastructure Systems (AIS) encompasses AWS Data Center Planning, Delivery, Operations and Engineering, Network Services, Infrastructure Software and Hardware, and Infrastructure Supply Chain and Procurement Planning. At AIS, we are responsible for the global enablement and capacity delivery of server, network, and data center infrastructure as well as day-to-day operations and security for AWS data centers globally. We also support capacity delivery of AWS Edge Devices, and their install and post install maintenance worldwide.Key job responsibilitiesWe are looking for a high caliber Infrastructure Sr. Technical Program Manager (TiPM), who enjoys working on challenging and high impact problems. You have a passion for bridging the gap between business and technology, and love getting your hands dirty in the technical details of our business. Technical skills and analytical talent, leadership skills, emotional intelligence, high judgment, negotiation skills and ability to influence others are essential for success in this role. Most of the programs you will be leading are still in the startup mode, as we are innovating and building our vision in a fast paced environment to deliver an unparalleled customer experience, while also driving our ability to scale. You would be joining a team of experienced TIPMs helping to build our new products, systems and services, and to enhance and scale our existing ones.The right candidate will possess strong technical program management skills, and have already demonstrated leading medium to large scale software and system development programs. As a Sr. TIPM, you will bring your relevant experience, superior judgement, great detail tracking, and strong problem-solving and communications skills to anticipate bottlenecks/tradeoffs, provide escalation management and balance business needs against technical constraints.A day in the lifeAWS Infrastructure Services (AIS) owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain and we’re looking for talented people who want to help.You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.About AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.BASIC QUALIFICATIONS- 6+ years of technical program management experience- 6+ years of working directly with engineering teams experience- Technical program management experience working directly with cross functional engineering and program teams, building processes and coordinating release schedulesPREFERRED QUALIFICATIONS- 8+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadershipAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,800/year in our lowest geographic market up to $231,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Are you excited by the idea of being part of the world's #1 Amazon Customer Service (CS) team Do you want to innovate using engineering, massive data, and machine learning algorithms If your answer is yes, then Amazon's Contact Handling Experience (CHEX) team is the place for you.We are a diverse, cross-disciplinary team of builders who are rapidly innovating in advanced user experience research, machine learning, security, and distributed systems to help customers solve problems faster, more easily, and in their preferred way of interacting with Amazon. The systems we own form the core of Amazon's CS infrastructure. We integrate with teams across Amazon's entire business and are the experts in using technology to create exceptional service experiences for customers.Our team is seeking a Principal Technical Program Manager (TPM) to manage large, cross-functional programs that support CS Operations worldwide. In this role, you will be responsible for driving large cross-team projects that span multiple technology and operational teams.As a Principal TPM, you will anticipate bottlenecks, escalate effectively, make trade-offs, and balance business needs against technical constraints. You will be expected to take large, complex projects, break them down into manageable pieces, develop functional specifications, and deliver them in a successful and timely manner. Maturity, high judgment, negotiation skills, ability to influence, ability to employ scalable mechanisms, and leadership are essential to success in this role.Key job responsibilities- You will have end to end ownership of cross-functional projects, including resource planning and project execution. You will also lead the definition and execution of strategic technical initiatives aimed at improving delivery efficiency, and driving 3-year action plan tech discussions.- At the heart of this role is delivery. You will be hands-on in driving the delivery of critical tech initiatives, managing all aspects of the project, such as project planning, clarity of tech requirements, risk management, and implementation planning.- You will be a technical problem solver on the team, identifying innovative solutions to project deadlocks and resolving issues and constraints through consensus and sound judgment.- You will be responsible for making project decisions and achieving tactical goals while retaining a strategic focus.- You will work closely with development teams and play a leadership role in product architecture and design.- You will own communication/reportage on mission-critical projects, SVP/VP level goalsA day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan. If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply! About the teamThe Contact Handling Experience (CHEX) vision is to build tools for our CSAs to deliver Earth's most customer-centric service. We will accomplish this by redefining the CSA experience through understanding CSAs and the job they do. We use this understanding to develop unique products that safely support CSAs in their work.We partner with the larger CS organization by driving Security, Operational Excellence, raising the bar on User Experience, and owning a set of assets that enable the building of Customer Relationship Management (CRM) functionality to serve our CS customers. Our organization defines the strategy for the contact handling experience across all Customer Service verticals and subsidiary companies, such as Audible.We own the development of solutions for Consumer services and provide guidance for other verticals to build within our framework. Our work scales to support service in 52 countries and 25 languages. These solutions cover all contact methods: Phone, Email, and Chat.BASIC QUALIFICATIONS- 12+ years of working directly with engineering teams experience- 7+ years of technical product or program management experience- 5+ years of software development experience- Experience managing programs across cross functional teams, building processes and coordinating release schedulesPREFERRED QUALIFICATIONS- 8+ years of hands-on work managing complex technology projects experience- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedulesAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $159,300/year in our lowest geographic market up to $275,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Play a leading role in datacenter site selection and technical due diligence at Amazon. You will lead technical site due diligence projects, partnering with stakeholders across the AWS infrastructure organization, to shape the future of AWS’ infrastructure growth and investments.You will play a key role in site selection and site due diligence for new and existing AWS regions. You will scope the technical studies and analysis required to appropriately evaluate prospective datacenter sites, hire and oversee the work of engineering and technical consultancies, understand the inter-relationships between technical disciplines, coordinate with internal stakeholders, and interpret the results of this analysis to make site acquisition, design, engineering, and technology recommendations. You will evaluate the impact of identified site risks and constraints on development costs and schedules. The right person for this role will have a strong track record of technical program management, the demonstrated ability to deliver multiple high priority projects simultaneously, the ability to drive alignment across teams with competing priorities, and be a strong advocate for technical risk management.Key job responsibilities- Guiding the expansion of AWS infrastructure in new and existing regions by delivering technical site risk analysis and due diligence assessments. - Owning infrastructure site selection and due diligence projects, applying standard approaches, templates, designs, and processes.- Scoping, contracting, supervising, coordinating, and interpreting the results of engineering, environmental, and technical studies- Managing budgets, establishing schedules, escalating technical and project risks, and making trade-offs based on business priorities. - Owning the multidisciplinary preliminary design for our sites consistent with AWS design standards and technical specifications. Assessing and drawing conclusions from a wide range of real estate, engineering, construction, policy, environmental, planning, and business development considerations and making associated technical and business recommendations.About the teamAWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.About AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureAWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. #DCPD_DeliveryBASIC QUALIFICATIONS- 5+ years of technical program or project management experience- Bachelor's degree in an engineering or scientific discipline, or equivalent experience- Multidisciplinary concept/preliminary design experience- Background in civil engineering, architecture, environmental sciences, or similar technical disciplinesPREFERRED QUALIFICATIONS- Experience leading technical workstreams for infrastructure projects- Licensed professional engineer/Architect with accredited institute, or equivalent technical certification- Master's degree in an engineering or scientific discipline, or equivalent experienceAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,800/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Amazon Redshift is a fast, scalable analytic service that makes it simple and cost-effective for our customers to analyze data across their data warehouse and data lakes. Redshift delivers faster performance than other analytics services by using machine learning, massively parallel query execution, and columnar distributed storage on cloud.As the Manager of Software Development for Redshift Storage team, you will be responsible for leading a group of top talent in the design and development of a distributed Storage Engine of a product that allows for the setup and deployment of analytics services in minutes, and running queries across petabytes of data. Amazon Redshift is simple to use and scales elastically. Redshift automates most of the common administrative tasks to manage, monitor, tune and scale your data. This allows customers to break free from the complexities of managing on-premises data warehouses and data lakes.Joining the Amazon Redshift team gives you the opportunity to: - Solve challenging problems that will revolutionize analytics computing in the cloud - Build a product that will leverage the scale of resources available in the cloud - Work for a company that’s a recognized leader in the cloud computing space - Be involved in the fast growing, big data spaceResponsibilities include: - Growing and leading a software development team responsible for rethinking the assumptions behind how traditional analytics services are built and thinking how to build database services best suited for the cloud. - You will develop the design, implementation, testing and deployment of these services. - You will draw from your deep and broad technical and management expertise to mentor senior engineers, complete hands-on technical work and provide leadership on complex technical issues, design tradeoffs, and feature and schedule prioritization. - As an engineering leader within analytics services, you will work with product management to develop business targets. Influence our technical and business strategy, help hire talented engineers, and conceive innovative new solutions for our customers.AWS Utility Computing (UC) provides product innovations from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services.About the teamOur team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge-sharing and mentorship. Our senior members enjoy one-on-one mentoring and thorough, but kind, code reviews. We care about your career growth and strive to assign projects that help our team members develop your engineering expertise so you feel empowered to take on more complex tasks in the future.Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.About AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- 3+ years of engineering team management experience- 3+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations- 8+ years of leading the definition and development of multi tier web services experience- Experience partnering with product or program management teamsPREFERRED QUALIFICATIONS- Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy- Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineersAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $166,400/year in our lowest geographic market up to $287,700/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Amazon.com is broadly recognized as #1 in customer service in the US and abroad. At Amazon, we drive innovation and customer obsession into everything we do, and this is especially true in the Customer Engagement Technology (CET) department. CET owns the technology to support and enhance our Customer Service Operations network through our self-service and automation features, customer relationship management (CRM), contact center infrastructure, and various client applications. We focus on robust architecture, world-class UX, and leverage our big data to drive insights and solutions through a myriad of applications.CET is looking for an experienced Senior Technical Program Manager (TPM) to lead a multi-year, large-scale, enterprise software program. You will be part of a Global Product and Technology team whose innovations and strategies will define the next generation of contact routing for Amazon Customer Service, providing a seamless customer support experience and ensuring issues are resolved during the first interaction.Key job responsibilitiesAs a Sr. TPM in CET, you will take part in the program management and delivery of out next gen customer contact experience, leveraging the power of Generative AI (GenAI) and Machine Learning for automating contact flows, self service configurations. You will work cross-functionally with partners to take the product from concept to customer release while ensuring the highest level of quality for your deliverables, managing one of the world's largest and most complex customer service organizations.- Collaborate with experienced cross-disciplinary Amazonians to conceive, design, and bring innovative products and services to market.- Manage technologies in a large distributed computing environment, and help lead fundamental changes in the industry.- Identify and prioritize needs, be able to effectively influence up and across the organization, and be adept at synthesizing a variety of technologies and capabilities into high-quality customer experiences.A day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options3. Paid Time Off (PTO) 4. 401(k) Plan.About the teamThis role sits on a team within CET focused on contact flows and self service automation. We are responsible for managing every customer contact, ensuring customers are connected to a customer service associate who can solve their issue on the first contact. We ensure the operations teams can manage the configuration and setups on Connect as they scale and expand to new marketplaces. We ensures quick issue resolution on the first contact by investing in foundational technologies to capture and persist contact flow decisions and experience scores.BASIC QUALIFICATIONS- 5+ years of technical product or program management experience- 7+ years of working directly with engineering teams experience- 3+ years of software development experience- 5+ years of technical program management working directly with software engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedulesPREFERRED QUALIFICATIONS- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadershipAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,900/year in our lowest geographic market up to $231,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Interested in leading software teams that are on the forefront of new business endeavors for Earth’s leading cloud computing company Would you enjoy broad yet equally deep scope that impacts all AWS systems globally Are you up for leading the software teams that monitor the health and security of all AWS servers What do we do: We build platforms and tools that ensure the health of AWS hardware by testing every new and rebuilt system across all AWS data centers and manufacturing sites. Our systems ensures that AWS customers get the capacity they need to run their applications on a healthy hardware. Our space is fast-moving, and has a large number of ambiguous and difficult challenges. As an SDM, you will have the opportunity to lead a team that builds, invents, evolves, scales, and maintains distributed software systems for AWS Vetting. You lead the long-term strategy and solution to challenging technical and business problems. The right candidate will enjoy finding solutions to hard problems, working with other teams to build scalable solutions, and growing the career of your team of engineers. You should be able to thrive and success in an entrepreneurial environment, and not be hindered by ambiguity or competing priorities. You understand mission critical services and obsess over customer experience. This means you are not only able to develop and drive high-level strategic initiatives, and build mechanisms to keep programs on track, but can also roll up your sleeves, dig in and get the job done. It also includes working closely with other managers and TPM’s to help shape the customer experience.Key job responsibilities- Own design, development, test, deployment and operation of capabilities in AWS Vetting platforms- Advise and consult with other SDM’s and Senior Engineers on design and architecture- Provide technical direction to your the team, and influence technical direction of stakeholder teams- Establish and execute short and long-term architectural roadmaps- Hire and mentor software/system engineers and actively participate in developing their career.- Partner with Product Mangers and TPMs to accelerate delivery of solutions to our customers.- Be responsible for ensuring sanity of architecture, operational excellence and quality, delivering results on time.A day in the lifeAs a Software Development Manager, you will work with your customers, peers, and TPMs on execution of product roadmap. You will own the Vetting Execution Engine which is a critical service in Data Centers and Manufacturing to vet capacity and host health. In this position, you will be managing your team and work with other SDM’s or stakeholders in designing, developing, and delivering solutions to our customers. You own supporting production issues and tickets.About the teamInclusive Team CultureHere at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.Work/Life BalanceOur team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.Mentorship & Career GrowthOur team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.BASIC QUALIFICATIONS- 3+ years of engineering team management experience- 7+ years of working directly within engineering teams experience- 3+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience- 8+ years of leading the definition and development of multi tier web services experience- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations- Experience partnering with product or program management teamsPREFERRED QUALIFICATIONS- Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy- Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineersAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $166,400/year in our lowest geographic market up to $287,700/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Come help us optimize the efficiency of the world’s largest fleet of compute resources!As a software development manager (SDM) on the EC2 Capacity Optimization team, you will lead an exciting, diverse team that is obsessed over its customers at its core and its solutions directly improve the experience for millions of AWS customers. You will work closely with a team of research scientists to build and improve the prediction models and interact with various AWS teams to increase the adoption of our system.Key job responsibilities- You will manage a team of software development engineers. Being able to tackle hard problems starts with our people. You will be accustomed to leading and motivating high-performance engineering teams.- You will own your roadmap and be fully accountable for its delivery. You’ll take on goals with $MM impact.- You will effectively communicate within your team, with your peers, with senior leaders and with stakeholders. Through writing, you’ll distill and communicate technical concepts and challenges and be willing to argue for the right outcomes using data, conviction and diplomacy.- You will work with other teams and team members to break down complex challenges, iterate on designs, estimate engineering efforts, and create work-back schedules. You’ll be deeply in the details of any trade-offs between approaches. You’ll be an enabler and a force-multiplier for your team.About the teamTech stack:- We use Scala as our main back-end language and use CDK with Typescript. They are both easy to learn and use!- We use Big Data technologies like Elastic Map Reduce (EMR) to build a platform capable of scaling with the ever-increasing volume of AWS customers’ usage data.- We try to build everything in Native AWS, such as Lambda, EC2, Fargate, S3, Athena, and Step Functions.BASIC QUALIFICATIONS- 7+ years of working directly within engineering teams experience- 3+ years of engineering team management experience- 3+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations- Experience partnering with product or program management teamsPREFERRED QUALIFICATIONS- Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy- Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineersAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $166,400/year in our lowest geographic market up to $287,700/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

The WW Operations’ Workplace Health and Safety Team is looking for a Risk Manager of Recordkeeping to help implement compliance initiatives and programs. This manager will help develop and implement systems and mechanisms to audit injury and illness cases to enable accurate and compliant recordkeeping and efficient workplace practices for employees across North America within the Amazon Operations Network (i.e., Fulfillment Centers, Amazon Stores, Transportation Network, Prime Air, as well as new business ventures that remain to be seen).Key job responsibilitiesResponsibilities include, but are not limited to:• Manage an OSHA injury and illness recordkeeping program• Conduct regular audits and escalation audits of injury and illness cases• Monitor implemented solutions to ensure compliance with applicable recordkeeping laws and regulations across NA• Develop and Maintain platform to assess key policies and procedures to mitigate identified risks and to meet government, industry, company compliance requirements• Review program business rules, documents, marketing materials and information systems to ensure compliance with regulatory agencies, federal and state laws• Strong project management skills• Responsible for analyzing relevant data, writing white papers and other strategic program documentation such as Monthly Business Reviews (MBRs)• Conducts case reviews and communicate effectively to align team members with stakeholder requirements• Earns trust by driving process improvements by capturing gaps and proposing, developing solutions or mechanisms to bridge them• Ability to manage newly developed projects and programs independently• Provide training and support to the field to support injury and illness recordkeeping through WHS University, written communications, office hours, on demand training, etc.• Work with our technical partners in development and implementation of new audit mechanisms and enhancements to AUSTIN (case management system)• Work with other partners such as the Central Programs Team in India, Global Medical Health, GRMC, and legal on recordkeeping initiatives, standard audit work, and other projects • Ability to travel 5-10%A day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply! BASIC QUALIFICATIONS- 4+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience- Experience handling confidential information- Knowledge of Microsoft Office products and applications at an advanced level- Bachelor’s Degree in Occupational, Health and Safety (OSH), Environmental, Health and Safety (EHS), or other related fields- 3+ years of relevant experience in safety, compliance, and/or regulatory affairs, including experience developing and implementing safety strategies and programs examples: OSHA and regulations, policies, and guidancePREFERRED QUALIFICATIONS- Project Management Professional (PMP) or equivalent certification- Experience leveraging technology and implementing lean principles / Six Sigma methodologies to drive process improvements or equivalent- Master's degree or equivalent- Demonstrated leadership and ability to work across senior levels of leadership and all levels of an organization with multiple businesses, including operations, legal, and public policy, to provide leadership and strategic planning on compliance and recordkeeping- Proven analytical, writing, and presentation skills- Have or working towards a PE, ASP, CSP or other recognized professional certificationAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,800/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain and we’re looking for talented people who want to help.You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Would you like to develop new AWS services that enhance our customers’ ability to protect their workloads from evolving threats and attacks AWS Perimeter Protection has created unique technology and innovative services such as AWS Shield, AWS Web Application Firewall, AWS Firewall Manager, and Network Firewall to monitor and defend some of the largest distributed networks in the world, but it is still only Day 1.Our team's mission is to help customers manage their network security complexity with ease. We're looking for a Software Development Manager to shape the development of a new, greenfield product that radically improves on this mission by leveraging GenAI to help customers meet their security needs. This project is a novel application of AI that goes beyond current industry standards.You will work closely with other teams including Threat Research, Security, Operations, Networking, and Product to shape how we design, develop, build, deploy, and support this exciting new product. In this role, you will lead part of the Engineering team which is responsible for developing this new security product.Key job responsibilitiesThe team is looking for a software engineering manager to manage a team to solve challenging distributed systems problems on a global scale, and continually deliver new capabilities to meet the needs of our customers worldwide. The ideal candidate has a technical background in distributed systems and a knowledge of computer networking is a plus!Candidates who enjoy the challenges of scaling a global architecture, have deep analytical skills, and excellent communication skills will find the team to be inline with their interests and desire for a challenge. You must be able to highly collaborative, be creative, analytical and thrive in fast-paced environments, all while interacting with highly technical software and networking development teams.You will own the operation of these services and partner with stakeholders across the organization to set goals and deliver a long-term vision for protecting our customer’s critical applications. You will also play a leading role by interacting with customers, gathering requirements, then influencing how we design, develop, build, deploy, and support new features and functionality. About the team*Why AWS*Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.*Diverse Experiences*Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.*Work/Life Balance*We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.*Inclusive Team Culture*Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.*Mentorship and Career Growth*We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- 5+ years of engineering team management experience- 5+ years of working directly within engineering teams experience- 5+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations- Experience partnering with product or program management teamsPREFERRED QUALIFICATIONS- Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy- Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineersAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $166,400/year in our lowest geographic market up to $287,700/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

A-to-z Guarantee is Amazon’s primary mechanism for protecting customers when they encounter a negative order experience with a third-party seller. We focus on helping Customers easily report a problem when something goes wrong, Sellers to effectively resolve these problems for our customers, and Amazon systems & associates to efficiently adjudicate decisions where we need to step in! Because of the customer experience & financial impact of this product, as well as the opportunities to test integration points upstream, parallel, and downstream – this is an exciting opportunity for a Business Analyst to enter the team, take ownership of the problem space, simplify & reinvent, and help drive exciting results for the program!Key job responsibilities• Strategic Leadership & Program Management: Develop and implement comprehensive strategic roadmaps for the A-to-z Guarantee program. Manage the entire lifecycle of projects from conception to delivery, ensuring alignment with program goals. Conduct regular reviews with senior leadership, including Directors and VPs, to communicate progress and strategic direction.• Customer & Seller Experience Enhancement: Spearhead initiatives to improve customer and seller experiences across multiple dimensions, including defect reduction, claim avoidance, remediation processes, and cost efficiency. Collaborate with product managers to define and execute improvement roadmaps that address key pain points and drive satisfaction.• Cross-functional Collaboration: Foster strong partnerships across various teams including policy, product, legal, customer support, and seller support. Coordinate efforts to develop and implement KPIs, process improvements, and innovative solutions. Act as a central point of contact to facilitate communication and resolve conflicts between partner teams.• Process Optimization & Innovation: Identify opportunities for automation and efficiency improvements throughout the A-to-z Guarantee program. Develop and implement best practices for program management and execution. Design innovative solutions such as closed-loop mechanisms for warranty claims and cost-effective concession strategies.• Analytics & Reporting: Establish robust KPIs to track program performance and success. Conduct regular customer and seller surveys to identify areas for improvement. Leverage data analysis to drive decision-making and strategy development. Create and present comprehensive performance metrics to stakeholders at all levels.• Risk Management & Protection: Ensure the A-to-z Guarantee program effectively protects customers from fraud, counterfeit products, and abuse. Develop and implement security measures for third-party seller transactions. Continuously monitor and improve claim filing processes while maintaining compliance with legal and policy requirements.• Trust Building & Marketing: Work closely with trust and marketing teams to enhance the perception of the A-to-z Guarantee program among customers and sellers. Develop and execute initiatives to increase awareness and understanding of the program. Lead experiments and campaigns to improve program effectiveness and close the trust gap between Retail and third-party sellers.A day in the lifeYour day revolves around driving customer trust and seller success through the A-to-z Guarantee program. Start with a team standup to align on priorities and address any immediate concerns. Participate in data review sessions with analytics teams to track program health metrics, including claim volumes, resolution rates, and customer satisfaction scores. Connect with Policy and Legal partners to navigate regulatory requirements while implementing customer experience improvements.Collaborate with Trust and Marketing teams to review perception metrics and plan awareness initiatives. Join global syncs with operations teams to monitor processing efficiency and automation opportunities. Partner with product managers and engineers to track the progress of new features and improvements in the claims experience. Review escalations with seller support teams and analyze the effectiveness of recent process improvements.Between meetings, you'll work on strategic documentation, prepare executive updates, and respond to time-sensitive issues. The role requires constant balancing of immediate operational needs with long-term strategic initiatives, all while ensuring the A-to-z Guarantee program maintains its position as a cornerstone of customer trust on Amazon.About the teamGuaranteed Remediation Experience (GRX) provides Amazon’s primary mechanism for protecting customers when they encounter a negative order experience. We focus on helping Customers easily report a problem when something goes wrong, Sellers to effectively resolve these problems for our customers, and Amazon systems & associates to efficiently adjudicate decisions where we need to step in! Because of the customer experience & financial impact of this product, as well as the opportunities to test integration points upstream, parallel, and downstream.BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadershipPREFERRED QUALIFICATIONS- 2+ years of driving process improvements experience- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related fieldAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

READY TO DO SOMETHING BIG How would you build the next generation of mission critical systems and services that power the ability to send, store and manage billions of products across the globe on behalf of our selling partners Fulfillment by Amazon (FBA) is the Amazon service for world-wide sellers that offers access to Amazon’s vast distribution network as a service. Similar to how AWS provides infrastructure as a service, FBA allows sellers to only pay for what they use, creating a seamless experience to leverage our world-class infrastructure. Sellers in 135 countries worldwide, from Fortune 50 companies to hundreds of thousands of small businesses and entrepreneurs, rely upon our world-leading technology to grow and thrive on Amazon’s Marketplaces.In a very real way, we are changing lives with the work we do. FBA team members wake up every day thinking about how to enable our sellers to be successful by building highly scalable and highly reliable platforms. Enabling seller success allows us to provide Amazon customers with unparalleled selection and pricing. FBA is a win for sellers and a win for customers.What is Fulfillment by Amazon (FBA) _https://www.youtube.com/watch v=IAi4fPb_kp4&t=2s_ (https://www.youtube.com/watch v=IAi4fPb_kp4&t=2s)The Fulfillment by Amazon (FBA) team_https://vimeo.com/80948105_ (https://vimeo.com/80948105)We are looking for a Sr. Technical Program Manager (TPM) to lead multiple cross domain programs in the Amazon Inbound Space. You will have significant strategic impact to Amazon's overall inbound strategies. You will work backwards from the Customers/Sellers, collaborate with technical teams across Retail and FBA to implement solutions, and deeply analyze the results. You will also evangelize new features and program direction to our customers, track the realized impacts, and communicate results with the senior leadership. You will deal with some of the toughest and most inspiring challenges of your career as you invent new big data paradigms and scale for extreme growth.We operate as a startup within Amazon, providing our team great flexibility in product and technology direction. We face challenging and interesting problems and at times do not know the best path forward. Backed by passionate leaders and a strong team culture, we’ll make tough decisions, understand why and change the world together. Come, join us and build the future!Key job responsibilities* You will provide technical leadership to our engineering team and work closely with engineering and product leaders to deliver the best-in-class solutions to our customers * You will solve ambiguous business problems and map them to elegant technical solutions working with some of the most talented engineering teams across Amazon* You will use object-oriented concepts, algorithms and data structures to help build systems at Amazon scale* You will aid in the design, launch, and re-architecture of multi-tier distributed systems with large amounts of dataBASIC QUALIFICATIONS- 5+ years of technical product or program management experience- 7+ years of working directly with engineering teams experience- 3+ years of software development experience- 5+ years of technical program management working directly with software engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedulesPREFERRED QUALIFICATIONS- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadershipAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,900/year in our lowest geographic market up to $231,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Are you passionate about building foundational technology that transforms how the world's largest e-commerce company manages its supply chain At Amazon's SCOT Inbound Systems organization, we believe replenishment is a foundational lever for delivering customer trust, improving operational efficiency, and accelerating Amazon's flywheel at scale. We are seeking a Principal Technical Product Manager to lead our vision of creating a globally extensible, intelligent supply chain platform.Our team leads the unification of replenishment logic and systems across Amazon's Grocery and Core domains. We specialize in Amazon's hub-and-spoke replenishment model, optimized for regional networks serving high-velocity, in-stock-sensitive inventory. Our systems enable sophisticated capabilities including multi-stop routing, temperature- and bin-specific placement, packaging-aware allocation, and truck-level planning that accounts for time zone constraints and cross-temperature fungibility.As a Principal PMT, you will drive cross-domain alignment of sourcing logic, perishability handling, pack configurations, and vendor constraints. You'll serve as the lead on multi-org initiatives, helping lay the foundation for a unified, extensible replenishment platform. In this role, you will:* Create and own the strategic vision for unifying replenishment systems across Grocery and Core domains, driving alignment across multiple senior stakeholders and organizations* Lead large-scale, complex technical initiatives that span multiple teams and organizations* Architect solutions that blend policy logic, simulation, and runtime automation to deliver explainable decisions and deepen operator trust* Drive organizational transformation by establishing new operating models and governance structures* Define and execute platform strategy that reduces tech sprawl while enabling faster launches for Amazon's evolving fulfillment modelsKey job responsibilities* Own the end-to-end strategy and execution of major cross-organizational technical initiatives* Drive architectural decisions that enable reusable system components and reduce complexity* Build consensus among senior leaders and stakeholders across multiple organizations* Mentor other product managers and help shape the product organization's culture and practices* Identify and mitigate risks in cross-domain replenishment integration, including system dependencies, business performance, and operational impact* Create frameworks for measuring success and driving continuous improvement* Present strategic recommendations to VP-level leadership and gain buy-in for transformational changesBASIC QUALIFICATIONS- Bachelor's degree- 10+ years of technical product or program management experience- Experience leading cross-organizational programs and setting and holding teams and individuals to timelines and deliverables without explicit authority- Experience leading engineering discussions around technology decisions and strategy related to a product- Experience working with and influencing senior level stakeholdersPREFERRED QUALIFICATIONS- MBA- Deep understanding of supply chain systems and operations- Track record of driving technical standardization across multiple domains- Experience with machine learning and optimization systemsAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $161,900/year in our lowest geographic market up to $279,900/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Are you passionate about solving complex customer and business problems at scale Want to build highly innovative products that propel Amazon's mission to be Earth's most customer-centric company The e-Commerce Services Group at Amazon is an agile team whose charter is to deliver the next generation of e-Commerce solutions.We are seeking an entrepreneurial, results-oriented Senior Product Manager - Technical.In this role, you will lead Amazon's product suite that models’ transportation and regional capabilities for all items, offers, sellers, and destinations across Amazon marketplaces. Our vision is to simplify the creation of regionally contextual initiatives and enable a seamless shopping experience based on customer location, program eligibility, and delivery options.The Shipping and Region Authority (SARA) innovates on foundational products that shape the customer shopping journey from the gateway page through search, discovery, checkout, and fulfillment experiences. Through our four domains (Shipping, Regions, Locations, Restrictions), we influence the shopping customer experience by determining customer geographic location and eligible experiences, product selection visible during discovery, delivery options such as local pickup and home delivery, and available delivery speeds, shipping charges and value-added services. Our Product enables WWAS to achieve objectives such as improving delivery speed, reducing cost-to-serve through regionalization and unit consolidation, and growing the Prime membership base.You will leverage your deep product management expertise to work backwards from customer scenarios and identify the right opportunities to help us accelerate at scale, and innovate faster for our customers. If you have a passion for innovation, for thinking big to tackle ambiguous problems, for solving some of the biggest technical challenges in the industry, and for building elegant products that delight our customers, we need you!Key job responsibilitiesAs a Senior Product Manager - Technical, you are the end-to-end owner of your product's vision, strategy, and execution. You will define the product roadmap and bring your vision to life by leading a cross-functional team of engineers, designers, program managers, and other product owners. You will drive day-to-day product development from design through to release. Your product requirements are concise, with clear, measurable success criteria. You are an effective negotiator, make smart trade-offs without sacrificing quality, and drive appropriate schedules. You use data to influence our business strategy and technical priorities, and escalate when necessary without damaging relationships. You independently represent your products and the product team and are comfortable communicating with senior executives as well as with business and technical stakeholders.A day in the lifeAs a Senior Product Manager - Technical, you will be expected to:* Dive deep with your customers to identify and understand their pain points.* Use your technical judgment and understanding to test assumptions.* Think big to build durable products that anticipate future pain points.* Deliver products on time with the right feature set and high quality.* Evangelize your products and drive adoption.* Contribute to organizational product and roadmap planning.* Help others grow professionally.BASIC QUALIFICATIONS- Bachelor's degree- Experience owning/driving roadmap strategy and definition- Experience with feature delivery and tradeoffs of a product- Experience contributing to engineering discussions around technology decisions and strategy related to a product- Experience managing technical products or online servicesPREFERRED QUALIFICATIONS- Experience in using analytical tools, such as Tableau, Qlikview, QuickSight- Experience in building and driving adoption of new toolsAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $136,100/year in our lowest geographic market up to $235,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

At Amazon we are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright and driven people. If you would like to help us build the place to find and buy anything online, this is your chance.We're seeking a Senior Product Manager - Technical (Sr. PMT) to join our Retail Foundations (RFS) Product Team. RFS powers the critical systems enabling Amazon.com to source millions of products from vendors worldwide, ultimately delighting our customers.Key Responsibilities: • Drive innovative solutions that enhance our vendor management and procurement systems • Lead strategic initiatives that directly impact operational metrics and P&L performance • Partner with vendor management, supply chain leadership, technology teams, and cross-functional stakeholders • Apply product management and Lean Six Sigma principles to optimize the vendor experience • Transform business requirements into scalable technical solutions The Ideal Candidate Will Have: • Proven track record in technical product management • Experience delivering large-scale software solutions • Strong analytical and problem-solving capabilities • Excellent written and verbal communication • Ability to influence and drive consensus across multiple teams • Strategic thinking combined with tactical execution skillsBASIC QUALIFICATIONS- 5+ years of product or program management, product marketing, business development or technology experience- Bachelor's degree- Experience with feature delivery and tradeoffs of a product- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience contributing to engineering discussions around technology decisions and strategy related to a product- Experience managing technical products or online services- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planningPREFERRED QUALIFICATIONS- Experience in using analytical tools, such as Tableau, Qlikview, QuickSight- Experience in building and driving adoption of new toolsAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $136,100/year in our lowest geographic market up to $235,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

The Customer Purchase Journey Product Team’s mission is to offer the most trusted and delightfully easy experience for customers to build and evaluate their shopping basket, provide their address, and complete their purchase with confidence. Our commitment extends beyond purchase to include efficient delivery, cancellation and refunds, ensuring satisfaction in every step of the customer purchase journey. We also expedite innovation for customers while upholding regulatory compliance, by offering federated launch and experimentation mechanisms to teams across Amazon.In this role, you will focus on our Checkout experience. We aspire to provide the most trusted and delightfully easy checkout experience, while feeling predictable, familiar, and personalized to customers. Key job responsibilitiesWhat you will do: * You will identify and influence the prioritization of innovative, scalable solutions that ensures Amazon’s checkout experience remains efficient, secure, and accessible and enables Retail customers worldwide to review and place their order. * You will partner with dedicated UX designers and Engineering teams to define the product vision and roadmap, champion the customer experience, drive the experimentation strategy, deep dive on business metrics and more. * You will collaborate with the hundreds of partner teams that innovate across the purchase experience in a given year, gaining rare insight to Amazon-wide strategic initiatives and priorities. * Beyond your experience area, you may own mechanisms or other goals that improve team efficiency and accelerate innovation for customers. What you will learn: * You will become adept at managing competing priorities, making high judgement decisions, writing PR FAQs, navigating ambiguity and complex relationships. * You will further develop written and verbal communication skills to influence and work with senior management. * You will develop skills in A/B testing, product thinking, and working cross-functionally with UX and Engineering teams to drive experiences across all devices (desktop, mobile app, etc.) and in all geographies. * You will build relationships and learn about the initiatives driven across our broader organization, which powers Amazon’s most visited experiences (e.g. Homepage, Product Detail page, Navigation, Cart, etc.).A day in the life* Dive deep with your customers to identify and understand their pain points.* Monitor and manage critical metrics for your business area.* Use your technical judgment and understanding to test assumptions.* Think big to build durable products that anticipate future pain points.* Deliver products on time with the right feature set and high quality.* Evangelize your products and drive adoption.* Contribute to organizational product and roadmap planning and strategic artifacts (e.g. 3YP, OP1).* Help others grow professionally.About the teamWe care deeply about our people and are proud of our commitment to both building and maintaining an inclusive environment where everyone can be successful. Each month, we dedicate a full, meeting-free day towards learning and development; encouraging team members to innovate and focus on the work they’re most excited about, watch broadcast videos, learn new skills, work on career growth etc. We celebrate our successes and are vocally self critical; we learn together. We employ “no meeting Fridays”. BASIC QUALIFICATIONS- Bachelor's degree- - 3+ years experience owning/driving roadmap strategy and definition- -Experience with feature delivery and tradeoffs of a product- -Experience contributing to engineering discussions around technology decisions and strategy related to a product- -Experience managing technical products or online services- -Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planningPREFERRED QUALIFICATIONS- Master's degreeAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $136,100/year in our lowest geographic market up to $235,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Are you passionate about leveraging technology and data-driven insights to revolutionize business operations Do you thrive on transforming complex challenges into streamlined, scalable solutions **About the Role:**Join the Marketing Budget and Expenditure tool (MBET) team - the strategic nerve center building technology to converge the marketing, creative, technical, and financial workstreams of Amazon's global marketing initiatives to help customers realize their ROI. We're not just problem solvers; we're future-shapers working at the forefront of marketing operations transformation.**What We Do:**- Lead digital transformation initiatives across global marketing operations- Architect and implement AI-driven automation solutions- Design and deploy tools for process optimization- Drive data-informed decision-making across stakeholder groups- Champion agile methodologies in cross-functional environments**What You Bring:**- Deep understanding of AI technologies- Strong understanding of modern financial operations and MarTech- Stakeholder management and engagement skills- Experience with agile methodologies and digital transformation- Ability to thrive in dynamic, ambiguous environmentsKey job responsibilities- Own end-to-end product development, roadmaps, milestones, and feature prioritization- Continuously improve the Amazon Marketer journey through the spend lifecycle by developing and enhancing product features- Partner closely with development, program, and UX leaders to invent and simplifyA day in the lifeThis is a fast-paced team addressing a broad opportunity, interacting with dozens of business partners globally. On any given day you may start off by reviewing and tweaking roadmap milestones based on learnings from the day prior. After that, you will lead a meeting with Marketing Managers from around the world interested in learning about and onboarding to our new internal tool. You will become a subject matter expert and facilitate the conversation, provide answers to questions, and follow-up when the answers are not available. Throughout the day you will partner with the development team and technical program and technical product managers to refine requirements and help prioritize new features. You will meet with legal and finance partners from different organizations to discuss how our tooling will create an intuitive workflow with their use cases. Finish the day working with your colleagues to prioritize current day events, escalate new issues, and problem solve.About the teamMBET is working on consolidating the distributed process of executing marketing spend at Amazon and helping Amazon teams realize ROI on their marketing spend investments. We streamline processes for marketers around the world and build scalable solutions with technology. You will be a part of implementing these processes across different business teams in different marketplaces, working with hundreds of marketers around the globe. Everyday there are new problems to solve and the team is energized by this process.BASIC QUALIFICATIONS- Bachelor's degree- Experience owning/driving roadmap strategy and definition- Experience contributing to engineering discussions around technology decisions and strategy related to a product- 5+ years of technical product or program management experience- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planningPREFERRED QUALIFICATIONS- Experience in using analytical tools, such as Tableau, Qlikview, QuickSight- Experience in building and driving adoption of new tools- Experience bridging technical and business teams to collect and refine requirements, prioritize incoming work requests, and ensure all committed work is delivered on time- Experience with generative AI, large language models, and their applications in customer-facing experiencesAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $136,100/year in our lowest geographic market up to $235,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Have you ever looked at a price in our Amazon store and wondered why that price Are you excited about building systems and driving customer facing improvements at scale that impacts millions of customers worldwide If so, Retail Pricing is the right team for you! The Retail Pricing team prices everything shipped and sold by Amazon, worldwide and cross-format. Our goal is to earn long term customer trust by offering the best prices to customers, across hundreds of millions of prices everyday. Experimentation, automation and scalability are a core part of our mission statement. In this role, you will seamlessly transition from being the leader securing organizational alignment on strategic initiatives to delivering new high-performance, fault-tolerant capabilities that improve our prices without human intervention. The ideal candidate loves to think big, and has a passion for solving complex problems. They thrive working alongside multi-disciplinary teams, and on inter-connected systems.At Amazon, Product Managers are the end-to-end owners of our software offerings, hardware, and technical services. They leverage their technical depth to partner closely with engineers in defining a vision and building a roadmap to launch critical technical products.Key job responsibilitiesAs an ideal candidate, you have a passion to understand the interplay of our different pricing strategies to fuel scale and automation. You are responsible for defining and driving our product roadmaps. You will work with in-house scientists, retail organizations, data-engineers and software teams to identify new features and projects. As our lead product strategist, you must analyze the potential customer and financial implications, select the most promising ideas, prioritize them and create a cohesive roadmap. You will also evangelize new features to our clients, working to accelerate their adoption, track the impacts, and communicate results with senior leaders.This is a highly visible position. You must have the experience and capability to prepare documentation for senior executives and align your roadmap with Amazon’s strategic objectives. Excellent written, verbal communication and data analytical skills are a necessity. Successful candidates should thrive in a highly collaborative, creative, analytical, and fast-paced environment oriented around delivering better prices to customers worldwide.About the teamCome join a creative team dedicated to adventurously innovating across the breath of our strategies, products and channels.We are an interdisciplinary team of Product Managers, Engineers, and Scientists incubating and building day one solutions using machine learning and optimization techniques to solve some of the toughest business problems at Amazon.BASIC QUALIFICATIONS- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning- Experience in building and driving adoption of new tools- Experience owning/driving roadmap strategy and definition- 5+ years of technical product or program management experience- Experience with end to end product delivery- Bachelor's degreePREFERRED QUALIFICATIONS- Master's degree in computer science, engineering, analytics, mathematics, statistics, IT or equivalent- MBAAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $136,100/year in our lowest geographic market up to $235,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Quick: A seller is listing a new product on Amazon. They report the product normally lists for $89.99 and that they're selling it for $50. What should Amazon do with this information Is this price gouging or a terrific price This is a difficult problem...and it happens more than 2 billion times per day!The Amazon Pricing team is looking for a seasoned product manager to own our worldwide suite of Price Evaluation tools that answer the hypothetical question posed above and many more like it. As the Sr. Product Manager over our price evaluation tools, you’ll partner with our team of research scientists, data scientists, business intelligence engineers, and developers to build out the next generation of models that Amazon uses to evaluate prices. You will own and improve upon a suite of tools that are designed to ensure products on Amazon have prices that are factually-based, competitively priced, and not 'too good to be true.' The models and heuristics you will build will determine that one $100 product is likely a pricing error (a TV normally $1,000+), a different $100 product is a terrific price and should have a featured strike-through price on the website (competitors consistently price the product for $199), and yet another $100 product is priced so high that we would not allow it to be featured on the website (it’s a 2-pack, and the 1-pack is only $8).This specific role is focused on innovating in areas we do not know how to price well in today. We will build large scale, systems that will use reinforcement learning to price millions of items without requiring human input to delight our customers. As part of this effort you will define the multi-year vision for building out Pricing systems and algorithms that work in less than ideal data conditions, in nascent market segments and in places where substitutes are rampant but hard to find. You will work with research scientists, economists, ML practitioners and our engineering team to help drive this vision. Successful candidates will enjoy diving deep into data, have outstanding analytical skills, excellent communication strategies and confident with executive level reviews. You will thrive in a collaborative, creative, analytical, and fast-paced environment and are comfortable interacting with technical software development teams, research teams and economists. You will be able to separate out idealistic from practical and balance both to continue to move forward. You will excel at looking around corners, and anticipating where to build and when to test to fail fast. You must have the experience and capability to prepare documentation for senior executives. This is a highly visible position that will interact at all levels of the businesses we support.If the scale of the space sounds interesting, we would love to talk to you!Key job responsibilitiesAs part of this role you will- Define the multi-year vision for the space- Build and manage high quality product roadmaps based on your vision and strategy- Work backwards to determine what the initial building blocks to achieve that vision will be- Work with key business stakeholders, engineering partner teams, Pricing Research, and Central Econ to build out requirements for the different phases- Work with our in-house engineering team to build and innovate in the space- Manage prioritization and trade-offs for speed to launch, performance, and features- Gain support for your strategy and roadmap from stakeholders by writing narratives and influencing peers and senior leadership- Creating program goals and related metrics, track progress and manage through obstacles to achieve your objectivesBASIC QUALIFICATIONS- Bachelor's degree- Experience owning/driving roadmap strategy and definition- Experience with feature delivery and tradeoffs of a product- Experience contributing to engineering discussions around technology decisions and strategy related to a product- Experience managing technical products or online services- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planningPREFERRED QUALIFICATIONS- Experience in using analytical tools, such as Tableau, Qlikview, QuickSight- Experience in building and driving adoption of new toolsAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $136,100/year in our lowest geographic market up to $235,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

We are looking for an experienced Principal Product Manager - Tech, who is passionate about innovating on behalf of our Selling Partners, and is excited about providing timely and accurate data and analytical insights at a large scale to enable thousands of small businesses and well-known household brands to operate and grow their businesses on Amazon. At the Selling Partner Growth and Development team, we view our ability to obsess over the needs of Sellers and Vendors as key to our success. This is a great opportunity to play a key role on a fast-moving team with significant impact on the multi-billion-dollar Seller and Retail business.Who You Are: You are passionate about providing tools and insights that enable our selling partners to make better and faster decisions at each step of selection creation and management. You have experience working independently in a broad array of environments and executing complex projects across multiple organizations and stakeholders. You build strong partnerships with leaders to understand improvement and collaboration opportunities, and demonstrate a willingness to challenge and influence senior leaders. You’re curious about how Sellers and/or Vendors operate, and about how you can best help them meet their needs. You have confidence operating in a highly ambiguous, fast paced business space.Who We Are: We’re a new and growing business-tech team, focused on accelerating the growth of Sellers’ and Vendors’ businesses on Amazon. Our customers are Selling Partners ranging from small to medium sized businesses, who rely on success in the Amazon marketplace for their livelihood, to large household brands who partner with Amazon as one of their critical ecommerce channels. We build software solutions to provide business data that are critical to these Selling Partners’ day to day operations and long-term success on Amazon. Our Selling Partners use our data to guide their decisions on daily basis around sales and traffic, advertisement and promotion, selection, inventory management and more. We proudly serve Selling Partners in all countries where Amazon has a 1P or 3P business and will continue to expand as Amazon grows.BASIC QUALIFICATIONS- Bachelor's degree- Experience owning/driving roadmap strategy and definition- Experience with feature delivery and tradeoffs of a product- Experience technical product managementPREFERRED QUALIFICATIONS- Experience working directly with Engineers on product enhancements- Experience in project management methodologies, business analysis, or process improvementAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $161,900/year in our lowest geographic market up to $279,900/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Do you love setting direction and solving complex problems on behalf of your customers The Books team is looking for a Sr. Product Manager to own the roadmap and strategy for how authors set up and publish their titles and provide new opportunities for them to earn royalties. In this role, you will own product planning, priorities and requirements working across a broad cross-functional team that includes engineering, UX, research science, customer service, business intelligence and more. Your work will have a tangible impact both on internal and external customers from customer service agents to content providers. As part of the books team, you will join a thriving business that has revolutionized reading and the way authors of any level engage the millions of readers that shop on Amazon.The successful candidate is passionate about user experience and not constrained by what exists today. They must have proven experience inferring and translating customer needs into intuitive and simple solutions, the ability to ruthlessly prioritize, and skill in juggling a variety of deliverables while both staying connected to the details and thinking strategically.Key job responsibilities--Working backwards from research, anecdotes and data to define and document feature sets, requirements, and measures of success for your experiences.--Setting and communicating a clear roadmap and direction in partnership with engineering teams, UX designers and other stakeholders.--Identifying and highlighting key risks, tradeoffs and prioritization calls that balance delivery against risks and cost.--Managing communication and driving decisions across stakeholders and leadership.About the teamAs part of KDP, you will join a thriving business that has revolutionized reading and the way authors of any level engage the millions of readers that shop on Amazon. As part of this team, you will work across functions to continuously innovate and improve author experience.BASIC QUALIFICATIONS- Bachelor's degree- Experience owning/driving roadmap strategy and definition- Experience with feature delivery and tradeoffs of a product- Experience contributing to engineering discussions around technology decisions and strategy related to a product- Experience managing technical products or online services- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planningPREFERRED QUALIFICATIONS- Experience in using analytical tools, such as Tableau, Qlikview, QuickSight- Experience in building and driving adoption of new tools- MBA- Bachelor's degree in a quantitative/technical field such as computer science, engineering, statisticsAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $136,100/year in our lowest geographic market up to $235,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Are you looking for a highly visible role working across multiple teams with the opportunity to have a significant impact If so, then keep reading as this could be the role for you!Customer Purchase Journey (CPJ) team at Amazon forms the backbone of multiple commerce experiences like Classic Retail, Alexa Shopping, Prime Now, Amazon Fresh to name a few. We own the CX and services that power the discovery and selection of products, services, and delivery options tailored to the customer's unique location, which then enables them to build their Cart, Checkout, review their order via Thank You Page, and ensure timely post order processing and refunds processing. Our goal is to enable rich and low-latency experiences for the customer throughout their shopping journey. We are looking for a Sr. Product Manager - Technical, in the CPJ product team. The role will be responsible for working across high visibility product areas, while developing & executing a vision that balances forward looking trends in large scale data processing, machine learning and data science with the immediate needs of customer journey in the eCommerce space.Key job responsibilitiesAs a Sr Product Manager-Technical in the CPJ Products team, you will own critical products across front-end and back-end areas. Key responsibilities include:* Be the voice of the customer - you are in the driver’s seat for steering the end-to-end vision for your space using the working backwards processes and supporting A|B experimentation mechanisms. * Define and improve metrics to gain insight into the customer experience and track progress towards goals.* Influence tech partners to ensure our architectural decisions align with customer needs.* Partner with teams like Delivery Experience, Prime, Fulfillment, Returns and Refunds, Customer Service (and more) to deliver on your roadmap.* Collaborate with multiple partner teams that innovate across our services, gaining insight into Amazon-wide strategic initiatives and priorities.BASIC QUALIFICATIONS- Bachelor's degree- Experience owning/driving roadmap strategy and definition- Experience with feature delivery and tradeoffs of a product- Experience contributing to engineering discussions around technology decisions and strategy related to a product- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planningPREFERRED QUALIFICATIONS- Experience in using analytical tools, such as Tableau, Qlikview, QuickSight- Experience in building and driving adoption of new toolsAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $136,100/year in our lowest geographic market up to $235,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.