Identity Services owns the systems that enable authenticating and identifying every Amazon customer in the world. Every aspect of the Amazon global business depends on our systems to know who the customer is, and if our systems are not up and running, the company stops. We balance keeping our systems fast, scalable and performant (no exceptions!) with rapidly delivering great features for Amazon customers and our developer partners. In short, we get to own and innovate on a critical customer experience while also supporting nearly every other business at the company; the best of both worldsWe are looking for a motivated Technical Program Manager with the desire and talent to contribute to our vision. As a Sr Technical Manager of the Identity team, you will take the Authentication charter to next level. This role is cross-functional and requires a strong ability to think big and influence teams across Amazon. You should be comfortable dealing with ambiguity and display high levels of bias for action and ownership. You will be required to understand the different use cases, work with engineering teams to find and fine tune the solutions, work with senior management to evangelize and drive adoption and share reports with executives.You must possess strong verbal and written communication skills, be self-driven and deliver high quality results in a fast-paced environment. We're looking for people who are smart and can get things done. If you have an entrepreneurial spirit, know how to deliver, are innovative, and long for the opportunity to build solutions to challenging problems in Identity, then we want you as a Sr. Technical Manager for Amazon's eCommerce Platform Identity Services group.Key job responsibilitiesKey responsibilities: As a Sr TPM you will be expected to• Own programs with significant complexity with broad cross-organizational and/or deep architectural impact.• Drive large engineering efforts that solve significantly difficult problems • Identify risks/opportunities in technical strategies, architecture(s), in engineering organization structure(s).• Scope, plan, implement and deliver projects and programs, and collaborate with program managers and senior leaders to align with strategic vision and goals• Drive projects cross functionally, build partnerships with other organizations, and work proactively with business teams to ensure security objectives are met• Integrate information security into organizational development and processes• Establish metrics and regular reporting mechanisms• Support deep dive assessments and ad-hoc data analysis requests• Deliver findings, recommendations and remediation steps for all activitiesBASIC QUALIFICATIONS- 7+ years of working directly with engineering teams experience- 5+ years of technical product or program management experience- 3+ years of software development experience- 5+ years of technical program management working directly with software engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedulesPREFERRED QUALIFICATIONS- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadershipAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,900/year in our lowest geographic market up to $231,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

About the Team:The Cloud Access Gateways (CAG) team, within Traffic Engineering, is revolutionizing how Amazon services connect with the cloud. We build industry-leading solutions that simplify internet ingress, service connectivity, and cloud access experiences. Our infrastructure processes requests per minute at scale through three key area: OPF (Internet Ingress Gateway and reverse proxy), Cross-Region Access Gateways (seamless cross-region connectivity), and Cloud Access Builder Experience (service orchestration and onboarding).About the Role:We're seeking an exceptional Sr Technical Program Manager to provide leadership to critical CAG programs specially related to our Internet Ingress and Networking products. You will work with your peer to innovate on this field to increase Amazon protection from malicious internet attacks whilst serving customers requests at the massive scale and also ensure secure networking and connectivity. You will also work on making Amazon website faster by cooperating with your business partners and identifying new ways of rendering and serving Amazon product pages. There are thousands of software teams in Amazon who use your software to manage their internet traffic flow and as the leader of this team, you will have a unique opportunity in improving their experience. The ideal candidate will drive engineering excellence, drive programs/goals to modernize our Internet ingress, Networking portfolio. There are no limits to the contribution and impact this role can have, so get ready to make history!Key job responsibilities:Technical Leadership & Strategy• Lead complex, multi-team technical initiatives• Develop technical roadmaps and architectures• Make critical technical decisions and evaluate tradeoffsProgram Management & Execution• Drive large-scale programs across organizations, Manage dependencies, risks, and resources• Define and track success metrics• Coordinate between engineering teams and stakeholdersStrategic Impact & Innovation• Connect technical initiatives to business outcomes• Drive operational excellence and best practices• Solve complex technical challenges• Influence technical direction across organizationsCommunication & Stakeholder Management• Present to senior leadership• Build consensus across teams• Create technical documentation• Translate technical concepts for various audiencesCustomer & Business Focus• Ensure solutions meet customer needs• Manage program budgets and resources• Drive cost optimization• Balance technical debt with business valueThis role requires a combination of deep technical knowledge, strong program management skills, and leadership abilities. Sr TPMs are expected to handle complex technical programs and influence technical direction across the organization.BASIC QUALIFICATIONS- 7+ years of working directly with engineering teams experience- 5+ years of technical product or program management experience- 3+ years of software development experience- 5+ years of technical program management working directly with software engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedulesPREFERRED QUALIFICATIONS- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadershipAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,900/year in our lowest geographic market up to $231,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

As part of the Amazon Core Shopping organization, we own and develop most of the core shopping experiences on Alexa, Amazon.com, and the Amazon app. Our goal is to create innovative product discovery experiences and deliver exceptional pre- and post-purchase experiences for our customers.We are looking for a Sr. Technical Program Manager to join our Product Questions and Answers team for our Alexa customers. The team manages the Product Questions & Answers experience that helps customers research general product questions (e.g., "What should I consider when buying a smartwatch ") or specific product inquiries (e.g., "Is this iPhone waterproof "). This Sr. Technical Program Manager will work across the entire experience, partnering with science and engineering teams to answer product questions leveraging Large Language Models (LLM).In this role, you will be responsible for scoping and managing the end-to-end lifecycle of cross-functional technology initiatives that create customer experiences globally. You will tackle challenging problems and coordinate high-profile projects across multiple cross-functional teams. You will have the freedom to experiment, improve, and invent on behalf of our customers. You will play a pivotal role in unblocking innovation and increasing speed of delivery.We're looking for someone who thrives in an entrepreneurial environment and proactively deals with ambiguity or competing priorities. Most importantly, you will work for a strong leadership team that optimizes for your growth and pairs you with personalized mentors within and outside the organization to guide your career.BASIC QUALIFICATIONS- 7+ years of working directly with engineering teams experience- 5+ years of technical product or program management experience- 3+ years of software development experience- 5+ years of technical program management working directly with software engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedulesPREFERRED QUALIFICATIONS- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadershipAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,900/year in our lowest geographic market up to $231,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Check out our team videos: https://www.amazon.com/photos/share/jQ4JQeGDAfLpr18vlFCVjQ1Oll2usPd5b63saOCwyEdOur systems are at the core of Amazon.com. We serve the product and offering catalog containing billions of records, and we are the authority for product information, including availability and price. Our systems respond to billions of requests per day that power the Amazon shopping experiences and other customer interfaces, such as Amazon Shopping App, Kindle, Wholefoods, Amazon Fresh and Amazon Alexa. We get more traffic than most other Amazon systems and most requests are handled within a few milliseconds.We are regularly challenged by new business use-cases that bring in high levels of ambiguity and competing priorities. Our team has been instrumental in launching high-impact customer features, such as "Buy For Me" that helps customers discover and seamlessly purchase select products from other brands’ sites if those items are not currently sold in Amazon’s store. We also helped launch "Amazon Haul", with its own shopping experience, search, cart, and checkout so customers can build up a great haul of items at low prices of under $20. By building segmented offers, we helped Amazon provide sub-same-day delivery to our customers and achieve the fastest delivery speeds in the US last year. We are also tackling the challenge of implementing regional pricing that scales to meet the unique needs of diverse markets, ensuring our customers receive fair and competitive prices no matter where they are located.While large-scale, high-throughput, low-latency systems are common at Amazon, the services operated by this team differentiate themselves by being the top-traffic serving systems, serving hundreds of trillions of requests per day, supporting 1 billion transactions per second in single-digit millisecond latencies. These systems source data from many data sources and execute logic to determine buyability of the items in the Amazon catalog, which is consumed by hundreds of systems.In this role, you will participate in all parts of the software development process, from collaborating with customers to understand their needs, to design, to executing that design in a scalable and extensible way. You will have the opportunity to solve hard problems and help the business grow. Successful candidates are passionate about translating high-level, ambiguous business goals to software platforms that enable multiple businesses.Key job responsibilitiesYou must be able to:- Interact with Project Sponsors, other Technical Program Managers, and multiple development teams to define and deliver complex cross-functional projects.- Drive large scale projects spanning teams across Amazon from inception to conclusion, create the roadmap, define user stories, research appropriate technical solutions.- Clearly communicate roadmap, plans and project status to management and key technical and business stakeholders.- Work closely with the software development team on delivering high-quality solutions, and provide guidance regarding architecture, design, and priorities.- Engage with other teams across Amazon to evangelize the team and your projects, to build relationships and help identify existing technologies that can be leveraged to meet your team’s goals.- Identify, assess and mitigate risks, provide escalation management, anticipate and make trade-offs balancing the business needs versus constraints.- Create, maintain and disseminate project information to stakeholders.BASIC QUALIFICATIONS- 5+ years of technical product or program management experience- 7+ years of working directly with engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules- Experience owning/driving roadmap strategy and definitionPREFERRED QUALIFICATIONS- Bachelor's degree in engineering, computer science or equivalentAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,900/year in our lowest geographic market up to $231,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.