Company: Alaska Airlines The Team: Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of our company. Whether we use our expertise in accounting, human resources, finance, planning, legal, marketing, or any of our operational divisions, our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you. Role Summary: The MSS is a subject matter expert for maintenance response operations at Alaska Airlines (AS). As an individual contributor, this role exercises considerable judgment to make decisions on maintenance response activities ensuring safety, compliance and on-time performance of the AS fleet. Key Duties: Act as a subject matter expert to oversee all phases of maintenance response operations. Providing recommendations and responses to Sector Managers, Routers, and Flight Operations for maintenance related needs, including Monitoring of ACARS, MCC coordination, and ETR changes.With minimal direction from leadership, exercise considerable judgement to make decisions on safety, compliance, controllable D0, boarding holds, and swap decisions to positively impact the operation.Collaborate and influence across the teams and company with Maintenance, Flight Operations, Ramp, FIDS, Sector Managers, SEA OPS, FPS, and Maintenance Planning to determine acceptable aircraft parking and maintenance related movements.Partners with Maintenance leadership and GOCM to research and properly code delays.Collaborates with Line Maintenance Supervisors and Leads throughout the shift to maintain continuity of the operation and directs all Maintenance related calls to the correct Lead and response unit.Performs other duties as assigned. Job-Specific Experience, Education & Skills: Required4 years of airline operations experience, including ground operations, repairs, purchasing, material control or maintenance.Bachelor’s degree, or an additional two years of relevant training/experience in lieu of this degree.Excellent communication skills (both written and verbal) to enhance both customer and employee satisfaction.Demonstrated ability to motivate people and communicate effectively (e.g., verbal, written, and listening).Active listener who values diverse perspectives and fosters an inclusive environment.Strong interpersonal skills with the ability to drive outcomes in the best interest of the company.Ability to establish cross-functional collaborative relationships with other team members and workgroups.High school diploma or equivalent.Minimum age of 18.Must be authorized to work in the U.S.PreferredKnowledge of Alaska Airlines System Regulations and Federal Aviation Administrations (FAA) policies and procedures.Demonstrated proficiency with Microsoft Office applications (e.g. Word, Excel, PowerPoint, and Outlook).Airbus and Boeing Experience. Job-Specific Leadership Expectations: Embody our values to own safety, do the right thing, be caring and kind, and deliver performance. Salary Range: $97,200 -- $145,800 / year Salary Details: Pay will be based on multiple factors, including and not limited to location, relevant experience/level and skillset while balancing internal equity relative to other Alaska/Hawaiian/Horizon employees. Alaska/Hawaiian/Horizon is committed to fair, unbiased compensation along with competitive benefits in all locations in which we operate.Note: We don’t typically hire at the top of the range. Total Rewards: Alaska Airlines, Hawaiian Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon AirComprehensive well-being programs including medical, dental and vision benefitsGenerous 401k match programQuarterly and annual bonus plansGenerous holiday and paid time offFor more information about Alaska/Hawaiian/Horizon Total Rewards please visit our career site and view benefits. Regulatory Information: Equal Employment Opportunity Policy Statement It is the policy of Alaska Airlines, Hawaiian Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment.We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.We have established an EEO Compliance Program under Section 503 of the Rehabilitation Act of 1973 (“Section 503”) and the Vietnam Era Veteran’s Readjustment Assistance Act of 1974 (“VEVRAA”). All applicants and employees are treated without regard to their race, color, religion, sex, national origin, disability or protected veteran status. In addition, we have established an audit and reporting system to allow for effective measurement of its equal employment opportunity activities.To implement this policy, we will:(1) Recruit, hire, train and promote qualified persons in all job titles, without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and any other legally protected categories;(2) Ensure that employment decisions are based only on valid job requirements; and(3) Ensure that all personnel actions and employment activities such as compensation, benefits, promotions, layoffs, return from layoff, Alaska Airlines, Hawaiian Airlines and Horizon Air sponsored programs, and tuition assistance will be administered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.Employees and applicants for employment will not be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged or may engage in (1) filing a complaint, (2) opposing any act or practice made unlawful by, or exercising any other right protected by, any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA, or (3) assisting or participating in any investigation, compliance evaluation, hearing, or any other activity related to the administration of any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA.Government Contractor & Department of Transportation (DOT) RegulationsAlaska Airlines, Hawaiian Airlines & Horizon Air are regulated by the Department of Transportation (DOT – regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Hawaiian Airlines/Horizon Air and any employment offer will be withdrawn. FLSA Status: Exempt Employment Type: Full-Time Regular/Temporary: Regular Requisition Type: Management Location: Seattle - Hangar Featured Job: 0 A:: Y - T1 L:: #LI-B