The Amazon Customer Service (CS) Worldwide Defect Elimination (WWDE) organization drives Amazon by providing excellent customer experiences by remediating issues in real-time, reducing defective products and purchasing experiences, and enabling others through our suite of voice of the customer tools. We build strategic technology and services used by multiple Amazon groups that allow us to rapidly remediate customer issues in real-time and post contact identify defects to resolve the issues across Amazon. To expand and innovate on this vision, WWDE is seeking a passionate, customer obsessed, Sr. Product Manager - Technical (PMT).Key job responsibilitiesAs a Sr. Product Manager - Technical, you will lead requirements gathering, prioritization of feature development, and own driving the product metrics. You will partner with WWDE program managers, various business teams, and our data and research science team to identify, surface, and drive improvements. Product management at Amazon is inherently cross-functional. The right candidate needs to be an owner of their portfolio; making strategic product decisions grounded in data. You will work closely with business teams, leaders, engineering teams, and scientists and business intelligence analysts in an agile development environment to launch new features and experiences. Other key responsibilities include monitoring the execution of the project, providing project progress to stakeholders, and ensuring appropriate levels of product quality and performance.A day in the lifeThe ideal candidate will be able to dive deep and apply principles and products that will form an exciting roadmap.If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply! Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanBASIC QUALIFICATIONS- Bachelor's degree- 5+ years of technical product or program management experience- 3+ years of end to end product delivery experience- Experience owning/driving roadmap strategy and definition- Experience owning feature delivery and tradeoffs of a product- Experience managing technical products or online servicesPREFERRED QUALIFICATIONS- Experience in using analytical tools, such as Tableau, Qlikview, QuickSight- Experience in building and driving adoption of new tools- Bachelor's degree in a quantitative/technical field such as computer science, engineering, statistics- Experience working across functional teams and senior stakeholders.Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $136,100/year in our lowest geographic market up to $235,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

If you are passionate about building solutions to deliver a perfect order experience to our customers Worldwide and do so by innovating with science and technology come join the Product Quality (PQ) team ! Our team is at the forefront of building core capabilities and shared infrastructure to detect risk to a customer’s product quality experience at our stores and build preventative measures to mitigate it, and do so while delivering a positive selling partner experience and being operationally efficient. We are seeking a Senior Product Manager-Tech to lead the efforts in reshaping our risk detection domain and define the vision and technical direction that allows us to consume multimodal signals from direct feedback from our customers to product impacts and comprehend these signals to assess product quality risk. In this role, you will get the opportunity to directly impact the customer’s shopping experience on our stores. You will work closely with senior stakeholders from business, product, science, engineering, and finance to define problems, prioritize features, and deliver solutions that meet customer needs. You will help influence the direction of critical products and initiatives, driving changes in some of the most innovative domains within Amazon. Key job responsibilities• Develop a thorough understanding of drivers that impact a customer’s product quality experience when shopping at Amazon and build the framework to classify these drivers in a simple and well-structured manner to support optimal downstream actions• Identify signals across order fulfillment cycle that can indicate risk to the customers product quality experience and define the 3-5 year vision that allows for the detection, consumption and comprehension of these signals to assess the magnitude and severity of customer risk/impact• Build the technical solution that accelerates iterative improvements through easy experimentation, supports transparency for effortless deep dives, and enables robust testing/validation and impact assessment. The technical solution should promote simplicity, be scalable and reusable beyond Product Quality and account for the developing landscape of Generative AI as well as the organization’s long-term needs• Collaborate with stakeholders across multiple functions such as business, science, engineering, and finance in developing the vision and effectively communicate the direction to senior leaders to drive alignment and prioritization• Develop product plans that have clear measurable success criteria and own the mechanisms to effectively communicate any variance in the product KPIs as well as updating stakeholders of the progress against the roadmapBASIC QUALIFICATIONS- Bachelor's degree- Experience owning/driving roadmap strategy and definition- Experience with feature delivery and tradeoffs of a product- Experience contributing to engineering discussions around technology decisions and strategy related to a product- Experience managing technical products or online services- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planningPREFERRED QUALIFICATIONS- Master's degree in a quantitative/technical field such as computer science, engineering, statistics- 3+ years of technical product or program management experience- Experience bridging technical and business teams to collect and refine requirements, prioritize incoming work requests, and ensure all committed work is delivered on time- Experience in development and application of Generative AI based solutionsAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $136,100/year in our lowest geographic market up to $235,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Have a passion for driving change and innovation Amazon is looking for a customer obsessed team member to join the Consumables Pricing Team supporting our Consumables Everyday Essential businesses (Grocery, Health and Personal Care, Beauty, Pet and Baby). The successful candidate in this role will have passion for innovation, be a self-starter, be comfortable with ambiguity, possess strong analytical skills and attention to detail and an ability to work in a fast-paced and entrepreneurial environment.Key job responsibilitiesThe Consumables Pricing Team owns identifying and driving strategic pricing product roadmap focused on improving price perception and driving new operational capabilities and revenue streams. This role will coordinate, support and facilitate the implementation of new and improved structure, processes, and activities across multiple teams that will allow Amazon to identify, quantify and achieve our pricing goals.The Pricing Sr. PM will gather and analyze structured & unstructured data from various sources and teams, synthesizing and overlaying it with how our business processes and systems interplay to support the US Consumables customer experiences. This role will work to build a deep functional knowledge of our pricing systems and our customer’s buying processes. The Sr. Pricing PM will work with stakeholders to set the CX aspiration for our customers and to design/drive solutions/features that deliver the best pricing/value to our customers across all Consumables categories. The Sr Pricing PM owns analytic and reporting tools to share visibility on Consumables specific topline and bottom line impact of pricing drivers, new pricing features and configurations. While this team is focused on Consumables, several of our initiatives span across all product families, resulting in high impact, complex and visible projects.A day in the lifeAbout the teamOur team is entrepreneurial, wears many hats, and works in a highly collaborative environment that feels more startup than big company. And you’ll engage with a variety of technical and business stakeholders to scope and develop content to test. Along the way, we guarantee that you’ll learn a ton, have fun and make a positive impact on millions of customers.BASIC QUALIFICATIONS- Bachelor's degree- Experience owning/driving roadmap strategy and definition- Experience with feature delivery and tradeoffs of a product- Experience contributing to engineering discussions around technology decisions and strategy related to a product- Experience managing technical products or online services- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planningPREFERRED QUALIFICATIONS- MBA- Master's degreeAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $136,100/year in our lowest geographic market up to $235,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.