South Burlington, VT 05403 • (19.8 miles) • Full Time • 8/19/2026

ABOUT THE POSITION:The Credit and Collections Specialist provides VGS’s 56,000 customers with high quality, effective and efficient service regarding their natural gas service. This position is primarily responsible for collection of delinquent bills and helping customers find solutions to maintain their gas service. They answer incoming phone calls and emails, proactively reach out to customers, and work on projects to improve the customer experience. A typical day might also include visits to customer homes to complete the collections process, working with community partners, and leveraging technology to improve processes. The best Collectors are genuinely excited to help customers. They are patient, empathetic, and passionately communicative. They can put themselves in their customers’

Rutland, VT 05701 • (40.6 miles) • Full Time • 8/18/2026

OverviewThe Billing Specialist performs a variety of routine and non-routine, simple to moderately complex billing functions to ensure the proper preparation of accurate, timely bills to customers in accordance with service contract terms and is responsible for related activities. This role typically entails responsibility for customer accounts.While this position may offer remote flexibility, candidates must be available to travel to the office for onboarding, training, and periodic in-person collaboration. Preference will be given to candidates who can work primarily in person at our Rutland location; however, we are open to remote/hybrid arrangements for highly qualified applicants.The hiring range for this role is $21.00 to $23.00 per hour. Final compensation will be determined based o