ManTech seeks a motivated, career and customer-oriented Tier I Support Engineer Evenings to join our team in Tysons, VA. The Tier I Support Engineer will be part of a global team that provides 24x7 support to help customers seamlessly operate their hybrid on-premises Cloud infrastructure.In this role, you will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and when needed, coding/scripting.Responsibilities include but are not limited to:First contact for all Customer service requests - Answer phones, respond to chats and emails. A customer first attitude is a must.Maintain response and resolution speed as defined by SLOs;Keep high customer satisfaction scores and follow quality standards in 90% of cases.Familiar with Product and can reference runbooks and playbooks to provide a meaningful resolution to CustomerProvide high-touch assistance to highest Tier customers, build in-depth understanding of most pressing customer issues and act as an advocate for such issues with engineers and Program Managers. Work Shift – this is for a evening shift 2pm-10pm position. Schedule to include but not limited to rotating weekends that may be required. Schedule subject to change based on business need.Minimum Qualifications:Associate’s degree in computer science or related field with 1+ years of experience in the Information Technology field; an additional 2 years of Information Technology experience might be substituted for a degreeBasic understanding of Networking and Cloud technologiesWorking knowledge of Systems: UNIX/Linux or WindowsWorking knowledge of any customer service ticketing systemAbility to read runbooks & playbooks & provide meaningful summaries to CustomersWorking knowledge of Google Workspace Tools (Doc, sheets and Slides)Preferred Qualifications:Great communication skills (written and verbal)Experience working with ServiceNowCCNA or equivalentClearance Requirements:An active TS/SCI with PolygraphPhysical Requirements:Must be able to remain in a stationary position 50%Needs to occasionally move about inside the office to access file cabinets, office machinery, etc.Frequently communicates with co-workers, management, and customers.

ManTech seeks a motivated, career and customer-orientedTelephony Engineer to join our team inMcLean, VA. In this role, you will apply your expertise in various telecommunications and IT domains, including Linux, Korn shell scripting, PowerBuilder, BESS billing, and Telephony Provisioning Tools. Your responsibilities will include designing, developing, and maintaining voice media gateways that integrate seamlessly with telephony infrastructure.Responsibilities include, but are not limited to:Install, maintain, and analyze software, hardware, and transmission systems for voice communications.Ensure proper installation and support procedures for remote hardware and communication facilities.Collaborate with customers and vendors to define voice communication system requirements.Integrate telephony systems (VoIP, analog, ISDN) with voice media gateways and service modules.Manage and configure Linux servers (Ubuntu, CentOS) for hosting applications, ensuring performance, security, and stability.Utilize BESS Billing and Telephony Provisioning Tools to support telephony systems.Develop, test, and troubleshoot applications on Linux-based servers, including PowerBuilder and Korn shell scripts, while optimizing system performance.Minimum Qualifications: BA/BS and 9+ years of experience, or a combination of education and work experience equivalent to 13+ years.Strong experience with telephony systems (VoIP, analog, ISDN) and voice media gateway integration.Proficiency in Linux server management (Ubuntu, CentOS) and scripting languages (Korn shell, PowerBuilder).Experience with BESS Billing and Telephony Provisioning Tools.Excellent troubleshooting, problem-solving, and analytical skills with the ability to work independently.Preferred Qualifications:Experience integrating telephony systems with web applications (e.g., handling inbound/outbound calls, IVR, call routing).Knowledge of security best practices for telephony, server administration, and web applications.Knowledge and hands on experience with telephony systems and Linux server management, including installation, configuration, troubleshooting, and performance optimization.Qualified in Oracle Database Administrator.Experience provisioning telephony services.Clearance Requirements:Must have a current/active TS/SCI with Polygraph.Physical Requirements:Must be able to remain in a stationary position at least 50% of the time. Constantly operate a computer, phone, and other office equipment for extended periods of time.

ManTechseeks a motivated, career and customer-orientedVideo Systems Programmerto join our team inSpringfield, VA.In this role, you will be responsible for programming, testing and support of complex Audio/Video (A/V) systems in a variety of customer environments. The successful candidate will have a history of designing functional, intuitive interfaces which enable the customer to control complex systems.Responsibilities include, but are not limited to:Read and interpret A/V systems drawings and specifications.Develop code for integrating systems including, but not limited to, Extron, HP/Poly and Cisco.Collaborate with video engineering team to ensure programmed solutions meet customer expectations.Responsible for organizing, maintaining, and archiving all project-related code, graphic touch panel layouts and programs.Complete training programs from manufacturers, industry associations, and company as required.Participate in complex system design reviews where input is encouraged.Minimum Qualifications:Bachelor’s Degree and 2 or more years of experience, or a combination of education and work experience equivalent to 6 or more years.Familiarity with Digital Signal Processing (DSP) design and configuration.Experience with control systems, videoconferencing, switching hardware, audio DSP setup and calibration.Strong customer service, organizational, communication, and written skills due to variety of groups to be working with, such as co-workers, management, and customers; must be able to exchange accurate information. Proficiency in Microsoft Office product suite.Willingness to travel locally, as needed.Preferred Qualifications:AVIXA Certified Technology Specialist (CTS) or Extron Certifications.Experience with Python programming & ServiceNow Project Management.Ability to adapt to quickly changing tasks and requirements and the ability to quickly learn new skills while on the job.Clearance Requirements:Must have a current/active TS/SCI with Polygraph.Physical Requirements:Must be able to remain in a stationary position at least 50% of the time. Constantly operate a computer, phone, and other office equipment for extended periods of time. Occasionally move about inside the office to access file cabinets, office machinery, or to communicate with co-workers, management, and customers.Hours of coverage:Individual shift may vary, but you will be a member of a team that provides coverage from 6:00 a.m. – 6:00 p.m.

ManTech seeks a motivated, career and customer-oriented SeniorSoftware Engineer, to join our team in Columbia, MD. The team delivers enterprise infrastructure capabilities for a global workforce performing a wide range of missions in defense of our Nation. This effort is the contract vehicle for the Enterprise Infrastructure Services organization overseeing MPO’s Enterprise Information Technology (EIT). EIT is MPO’s backbone- platform for all Enterprise users. Data Center & Compute Services is the EIS enabling organization working with customers, Integrated Product Teams (IPT), and vendors to deliver select EIT.Responsibilities Included but are not limited to:Responsible for Full Stack development or DevOps, maintaining and enhancing complex and diverse software systems (e.g., processing-intensive analytics, novel algorithm development, manipulation of extremely large data sets, real-time systems, and business management information systems) based upon documented requirements.Responsible for reviewing and testing software components for adherence to the design requirements and documents test results.Will utilize software development and software design methodologies appropriate to the development environment while providing specific input to the software components of system design to include hardware/software trade-offs, software reuse, use of Commercial Off-the-shelf (COTS)/Government Off-the-shelf (GOTS) in place of new development, and requirements analysis and synthesis from system level to individual software components.Minimum Qualifications: Bachelor’s degree in Computer Science or related discipline from an accredited college or university is required. Four (4) years of additional Software Engineering experience on projects with similar software processes may be substituted for a bachelor’s degree. Bachelor’s degree in Computer Science or related discipline from an accredited college or university is required. Twenty (20) years experience as a Software Engineer in programs and contracts of similar scope, type, and complexity is required.Preferred Qualifications: Experience with Git/Gitlab, Linux, Ansible, Python, JavaScript, Django, Angular, Docker, Podman, AWS, SQL, Kubernetes, Clearance Requirements:Must have a current/active TS/SCI w/ Polygraph.Physical Requirements: The candidate must be able to move, carry and deliver workstations from inside the office to customer’s desk. The person in this position must be able to remain in a stationary position