Do you want to make a difference in the lives of America’s military service members Are you looking for a change of pace, with reasonable and flexible hours
If you are a certified Licensed Vocational Nurse (LVN), Certified Medical Assistant (MA), or equivalent military specialist (Medic, Corpsman, Para-rescue, or Health Services Technician), we would like to talk to you!
QTC is seeking qualified candidates for Medical Customer Service Agent Specialist opportunities on our Reserve Health Readiness Program III (RHRP-3). These Agents will serve as the face of the organization through direct interactions with military service members, delivering exceptional customer service at all touch points.
RHRP-3 provides health readiness support services, such as mental health assessments and post-deployment health reassessments, to the military Reserve Components nationwide and Active Duty Components in remote areas. They deliver services by group events and in-clinic individual appointments and by providing call center support.
Our Medical Customer Service Agents work in an innovative and agile environment. At QTC, we create and apply new technologies in a team environment that is fun, creative and supportive. Best of all, the applications we support have a direct impact on the lives of our nation’s military!
In this rewarding role, you will:
Provide high-touch and outstanding service to military service membersDownload and screen military medical forms and records for accuracy and thoroughnessReview these medical records and determine the necessary/required medical, dental, and behavioral health services neededSchedule service members individual, in-clinic, group, and/or telephonic appointments
You must have:
3 - 5 years experience for a Level 3Must be U.S. Citizen and be able to obtain a military Common Access CardA CURRENT medical certification, such as Licensed Vocational Nurse (LVN), Certified Medical Assistant (CMA), or prior military Medic, Corpsman, Para-rescue or Health Service Technician.Certification must be current and remain valid throughout employment.A High School diploma/GED, or 2 years of relevant experience in lieu ofThe ability to successfully pass a Federal background check
Positions are located ONSITE (not remote) at our San Antonio, TX location at 4406 Piedras Dr. West, San Antonio, TX 78228Initial training will be Mon – Fri: 8:00am – 4:30pm - **Employee will move to assigned shift after initial trainingShifts: **shift availability will be discussed at time of interviewShift 1: Monday – Friday: 9:00am – 5:30pmShift 3: Monday – Friday: 11:00am - 7:30pmShift 4: Monday – Friday: 12:00pm - 8:30pm2nd Shift: Monday – Friday: 1:30pm – 10:00pm *(Extra $1.00/hr. for hours worked during this shift)
Pay and Benefits:
Level 1: $17.00 per hourLevel 2: $21.00 per hourLevel 3: $25.00 per hour
The QTC Management pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.
About QTC Management, Inc.
QTC is the nation’s largest provider of disability and occupational health examination services. We are PASSIONATE about our country’s veterans, UNITED as a team and INSPIRED to make a difference. To provide high-quality, timely, and customer-focused medical examination service solutions, we honor our core values of integrity, innovation, agility, collaboration, inclusion and commitment. We celebrate diverse thinking and welcome contributions from all.
Commitment to Diversity
QTC Management Inc. is a VEVRAA Federal contractor and an Equal Opportunity Employer. The company has an ongoing commitment to affirmative action and the creation of a workplace free of discrimination, harassment and retaliation. The company recruits, hires, trains, and promotes individuals in all job titles without regard to race, color, creed, religion, ancestry, national origin, age, sex, pregnancy, sexual orientation, gender identity, genetic information, people with disabilities protected under law, and protected veteran status.
Don’t meet every single requirement Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At QTC, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
*This job description supersedes all prior job descriptions and is intended to describe the general content and essential requirements for the position listed above. It is not to be construed as an exhaustive statement of requirements, duties, and responsibilities. Management reserves the right to add or change the duties of this position as required at any time.ExperiencePreferred3 - 5 years: Relevant experience Current medical certification, certified Medical Assistant (CMA), or prior military medic, corpsman, pararescue, or health services technician required. Licensed Vocational Nurse (LVN) preferredEducationRequiredHigh School Diploma or better in General EducationLicenses & CertificationsRequiredCertified MAHospital CorpsmanDoD CACHealth Services TechMilitary MedicPararescuePreferredMedical AssistantLicensed Vocational NurseEqual Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)