At Houston Methodist, the Senior Staff Pharmacist position is responsible for an expanded clinical role that may include responsibility for proactive review of patient profiles, participation in basic clinical functions such as discharge counseling, medication histories, completion of pharmacy consults, and participation in special projects. This position provides day-to-day comprehensive, patient-oriented pharmacy services in any or all areas of the department to include processing orders, therapy review, and education to patients and other members of the direct patient care team. Other duties for the Senior Staff Pharmacist position include serving as a role model and preceptor for staff pharmacists, pharmacy students, and residents in the integration of clinical and distributive services in the Department. This position also contributes to fulfilling the department's mission by collaborating to provide innovative, personalized, cost-effective pharmaceutical care in a culture dedicated to quality and safety. PEOPLE ESSENTIAL FUNCTIONSPromotes a positive work environment and contributes to a dynamic, team focused work unit that actively helps one another to achieve optimal department results. Collaborates with all members of the patient care team by actively communicating and reporting pertinent patient care information and data in a comprehensive manner. Role models to team members effective communication skills, assisting in their development of such skills.Guides and mentors pharmacy technicians, students, and new pharmacists to help build confidence in skills, knowledge and abilities. Serves as a coordinator for the shift overseeing and leading activities of technicians and other support staff.Develops educational materials and provides educational programs for the pharmacy staff and other hospital personnel.SERVICE ESSENTIAL FUNCTIONSServes as a unit-based pharmacist and exercises good judgment in patient care decisions by providing operational and clinical support which may include, but is not limited to order verification, processing orders/requests and automatic stop orders, providing pharmacy consults, medication histories, patient counseling, proactive drug therapy reviews and monitoring, collaborating with other health care staff for problem resolution for the achievement of patient specific goals.Monitors workload fluctuations and work output of pharmacy technician(s), adjusting assignments as appropriate to ensure accurate and timely delivery of medications to patient care areas.Conducts proactive drug therapy reviews and monitoring, providing drug information, patient counseling, and management of pharmacist based dosing protocols, collaborating with other health care staff for problem resolution for the achievement of patient-specific goals.QUALITY/SAFETY ESSENTIAL FUNCTIONSCollaborates with other health care professionals to manage patient's drug therapy for effectiveness, side effects, adverse drug reactions, toxicities, drug interactions, and incompatibilities following guidelines for formulary management and clinical intervention tools. Documents patient care activities and patient outcomes as impacted by pharmaceutical care and clinical interventions.Participates in department quality management activities, i.e. medication use evaluations, adverse drug reactions and medication error reporting, clinical interventions, medication center reviews, and inventory management documentation and reporting.Works with other departments and/or committees to improve medication safety and implement best practices in line with ISMP safety guidelines.FINANCE ESSENTIAL FUNCTIONSManages inventory to minimize waste and expired drugs in the work area as well as uses one's resources effectively and efficiently.Identifies cost savings and/or revenue opportunities for the hospital and shares their ideas with the pharmacy staff and management team. Self-motivated to independently manage time effectively and prioritize tasks for self, pharmacy technicians, and other support staff.GROWTH/INNOVATION ESSENTIAL FUNCTIONSParticipates in inter- and intra-departmental activities including in-services, article publication/presentation, preceptorship, and additional training. Seeks opportunities to expand learning beyond baseline competencies with a focus on continual development as a Staff Pharmacist.Participates in technology assessment, selection, development, planning and implementation of system changes. Identifies and helps to resolve operational and clinical service issues related to technology.Identifies new trends in medication therapy and hospital pharmacy management and assists pharmacy management to incorporate them into the workflow.This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises. EDUCATIONGraduate of education program approved by the credentialing body for the required credential(s) indicated below in the Certifications, Licenses and Registrations sectionWORK EXPERIENCEMust have one of the following: Successful completion of an ASHP-accredited post-graduate year one (PGY1) residency training program Three years of pharmacist experience applicable to the specific work setting (e.g., hospital, specialty pharmacy)One year of experience precepting pharmacist students and/or pharmacy residents LICENSES AND CERTIFICATIONS - REQUIREDPHRM - Pharmacist - State Licensure -- Texas Pharmacist license or eligible for Texas Pharmacist license within 90 days ANDPPC- Pharmacist Preceptor Cert - State Licensure within 90 days ANDNRP - Neonatal Resuscitation -- For pharmacists regularly assigned to respond to Code Blue events within 90 days ANDIV Certification - Intravenous certification (ACPE) -- If applicable to primary work assignment within 90 days ANDBLS - Basic Life Support (AHA) within 90 days KNOWLEDGE, SKILLS, AND ABILITIESDemonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluationsSufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or securityAbility to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principlesExhibits strong interpersonal, teamwork and leadership skills with all levels of the healthcare team and assures delivery of excellent customer service to all patients, visitors, physicians and co-workers; capable of assuming responsibility for coordinating the activities of a major pharmacy service areaKnowledge and skills in comprehensive pharmacy services and rational drug therapy including unit-dose drug distribution, intravenous admixture preparation, nutrition support services, and target drug monitoringAbility to assist in the coordination and supervision of activities of a major pharmacy service areaDemonstrates the knowledge of advanced principles regarding rational drug therapy, including but not limited to, professional and technical competence in the selection, evaluation, utilization, and distribution of drugs and drug information and apply these to all patient groups, neonate to geriatricWorking knowledge of medical information systems and their design, development, and integration into clinical practiceProficient in all areas of pharmacy technologyHighly organized with the ability to multi-task and work effectively with team and stakeholders to ensure efficiency, accuracy, and timelinessComputer skills to include proficiency in MS Office and EMR softwareSUPPLEMENTAL REQUIREMENTSWORK ATTIREUniform NoScrubs YesBusiness professional YesOther (department approved) NoON-CALL**Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.On Call* NoTRAVEL****Travel specifications may vary by department**May require travel within the Houston Metropolitan area YesMay require travel outside Houston Metropolitan area NoCompany Profile:Houston Methodist Baytown Hospital brings the expertise and latest technology of Houston Methodist to Baytown and surrounding counties. The skilled and compassionate physicians, nurses and staff provide unsurpassed medical care in a close-to-home, state-of-the-art facility. Houston Methodist Baytown is committed to meeting the needs of its growing community through the ongoing facilities master plan expansion project, which includes a new, expanded emergency department, a five-story patient tower, outpatient center, renovated Cancer Center, neonatal intensive care unit and the addition of technologically advanced operating rooms.Houston Methodist is an Equal Opportunity Employer.

At Houston Methodist, the Pharmacy Technician position is responsible for completing a variety of routine pharmacy services related to medication acquisition which may include, but are not limited to triaging phone calls, repackaging medications, dispensing medications, labeling medications, charging/crediting medications, compounding medications, and inventorying medications. This position ensures optimal patient safety and customer service. PEOPLE ESSENTIAL FUNCTIONSPromotes a positive work environment and contributes to a dynamic, team focused work unit that actively helps one another to achieve optimal department results. Collaborates with other health care professionals as needed for problem resolution and/or achievement of identified patient specific goals.SERVICE ESSENTIAL FUNCTIONSAssists with optimizing the safety and efficiency of pharmacy operations and to support the workflow needs of the pharmacy department.Contributes in department efforts to resolve drug related problems and maximizing patient care.QUALITY/SAFETY ESSENTIAL FUNCTIONSPerforms efficient and safe medication distribution functions such as, but not limited to: telephone triage, repackaging of medications, labeling medications, charge/credit of medications, compounding medications, and inventory of medications.Provides support to the workflow and reports any problems to the appropriate parties. Accurately documents and completes paperwork for the assigned role/function.Reports near misses and inputs errors promptly to improve processes and identify trends. Contributes to identification of corrective actions and improvement activities, and to meeting department and hospital targets for quality and safety.FINANCE ESSENTIAL FUNCTIONSUses resources efficiently; does not waste supplies. Recommends solutions in achieving departmental objectives.Self-motivated to independently manage time effectively and prioritize daily tasks.GROWTH/INNOVATION ESSENTIAL FUNCTIONSParticipates in department projects activities and seeks opportunities to expand learning beyond baseline competencies with a focus on continual development as a Pharmacy Technician.This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises. EDUCATIONHigh School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)Two years of college preferredWORK EXPERIENCEZero experience; one year of Pharmacy Technician experience applicable to the specific work settingThis particular position will be supporting the Operating RoomOR Tech / OR Experience is highly preferred LICENSES AND CERTIFICATIONS - REQUIREDLPHT - Licensed Pharmacy Tech - State Registration -- Texas Pharmacy Technician Registration ORRPI - Reg Pharmacy Intern - State Licensure ANDIV Certification - Intravenous certification (ACPE) -- if applicable to assigned work area within 90 days KNOWLEDGE, SKILLS, AND ABILITIESDemonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluationsSufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or securityAbility to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principlesProficient in performing accurate calculations required for usual dosage determinationsPossesses proficient computer knowledge; operates multiple computer systems to include, hospital/pharmacy related software, drug preparation pumps/devices, packaging and labeling machines, automated drug dispensing equipment, prescription balances, and portable data processing unitsExhibits strong interpersonal and team player skills with all levels of the healthcare team and assures delivery of excellent customer service to all patients, visitors, physicians and co-workersSUPPLEMENTAL REQUIREMENTSWORK ATTIREUniform NoScrubs YesBusiness professional NoOther (department approved) NoON-CALL**Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.On Call* NoTRAVEL****Travel specifications may vary by department**May require travel within the Houston Metropolitan area NoMay require travel outside Houston Metropolitan area NoCompany Profile:Houston Methodist Baytown Hospital brings the expertise and latest technology of Houston Methodist to Baytown and surrounding counties. The skilled and compassionate physicians, nurses and staff provide unsurpassed medical care in a close-to-home, state-of-the-art facility. Houston Methodist Baytown is committed to meeting the needs of its growing community through the ongoing facilities master plan expansion project, which includes a new, expanded emergency department, a five-story patient tower, outpatient center, renovated Cancer Center, neonatal intensive care unit and the addition of technologically advanced operating rooms.Houston Methodist is an Equal Opportunity Employer.

At Houston Methodist, the Nuclear Medicine Technologist I position is responsible for completing a variety of routine nuclear medicine procedures of moderate complexity using radioactive substances. This position provides direct assistance to physicians with all diagnostic and special nuclear medicine procedures. The Nuclear Medicine Technologist I position delivers exceptional patient care and adheres to radiation standards and guidelines established by governing agencies to ensure optimal patient safety and customer service. This position is a member of the direct patient care team. PEOPLE ESSENTIAL FUNCTIONSPromotes a positive work environment and contributes to a dynamic, team focused work unit that actively helps one another to achieve optimal department results. Collaborates with all members of the patient care team by actively communicating and reporting pertinent patient care information and data in a comprehensive manner.Uses peer-to-peer accountability towards department goals for retention and employee engagement.Communicates effectively with others to facilitate providing the highest quality service during every customer and patient encounter.SERVICE ESSENTIAL FUNCTIONSPerforms nuclear medicine procedures. Nuclear medicine is a modality of radiology that uses radioactive substances.Proactively assesses, identifies and responds to the needs of the patient for adjustment or intervention to optimize patient care, image quality and patient experience. This includes: positioning, physiology, procedure preparation, and technical factors. Modifies technical factors to achieve desired imaging results and recognizes complications and limitations associated with certain procedures.Provides direct assistance to physicians during diagnostic or therapeutic interventions, including assisting with sterile techniqueProvides accurate explanations and instructions to patients and family members at an appropriate level utilizing verbal and non-verbal skills, terminology and languageQUALITY/SAFETY ESSENTIAL FUNCTIONSFollows safety standards and conducts all imaging procedures accordingly. Uses ALARA (as low as reasonably achievable) to protect patients, staff and general public, and follows radiation safety standards. Maintains proper sterile techniques for procedures, regularly practices aseptic techniques, and ensures compliance with radiation safety and infection control procedures. Complies with job role, department and hospital safety standards, practices and policies.Reports near misses and inputs errors promptly into appropriate hospital patient safety reporting system to improve processes and identify trends. Contributes to identification of corrective actions and improvement activities, and contributes to meeting department and hospital targets for quality and safety.Performs daily imaging equipment quality control (QC) ensuring all imaging equipment is in safe working order prior to use. Reports any malfunctions to management and regularly practices preventive maintenance procedures; calls for service if needed.Utilizes critical thinking skills to observe and proactively address patient reactions (i.e. medications) or potential outcomes and obtains assistance, as appropriate.FINANCE ESSENTIAL FUNCTIONSProvides accurate and complete documentation of patient procedures. Enters charges at the time service is delivered.Uses resources efficiently; does not waste supplies. Self-motivated to independently manage time effectively and prioritize daily tasks.GROWTH/INNOVATION ESSENTIAL FUNCTIONSParticipates in department projects or shared governance activities. Assumes responsibility for growth and development by participating in in-services programs and continuing education.Seeks opportunities to expand learning beyond baseline competencies with a focus on continual development as a technologist.This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises. EDUCATIONGraduate of education program approved by the credentialing body for the required credential(s) indicated below in the Certifications, Licenses and Registrations sectionWORK EXPERIENCENone LICENSES AND CERTIFICATIONS - REQUIREDARRT-N - Radiologic Technologist - Nuclear Medicine Tech (ARRT) ORCNMT - Certified Nuclear Medicine Technologist (NMTCB) ANDCMRT - Certified Medical Radiologic Technologist - State Licensure -- Registration as a Medical Radiologic Technologist (MRT-GC) thru the Texas Medical Board ORCMRT-Temp - Certified Medical Radiologic Technologist - Temporary State Licensure ANDBLS - Basic Life Support (AHA) KNOWLEDGE, SKILLS, AND ABILITIESDemonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluationsSufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or securityAbility to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principlesPossesses basic computer knowledge; operates multiple computer systems to include, Hospital / Radiology Information Systems and Office software to maintain patient and exam documentsExhibits strong interpersonal and team player skills with all levels of the healthcare team and assures delivery of excellent customer service to all patients, visitors, physicians and co-workersAdapts to multiple ongoing priorities with minimal supervision including, organizing work flow and actively participating in problem-solvingSUPPLEMENTAL REQUIREMENTSWORK ATTIREUniform NoScrubs YesBusiness professional NoOther (department approved) YesON-CALL**Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.On Call* YesTRAVEL****Travel specifications may vary by department**May require travel within the Houston Metropolitan area YesMay require travel outside Houston Metropolitan area YesCompany Profile:Houston Methodist Baytown Hospital brings the expertise and latest technology of Houston Methodist to Baytown and surrounding counties. The skilled and compassionate physicians, nurses and staff provide unsurpassed medical care in a close-to-home, state-of-the-art facility. Houston Methodist Baytown is committed to meeting the needs of its growing community through the ongoing facilities master plan expansion project, which includes a new, expanded emergency department, a five-story patient tower, outpatient center, renovated Cancer Center, neonatal intensive care unit and the addition of technologically advanced operating rooms.Houston Methodist is an Equal Opportunity Employer.

At Houston Methodist, the Speech Language Pathologist (SLP) position is responsible for assessing patients and developing the therapy plan of care. This position provides education to patients, patient's family members, and/or caregivers and collaborates with other health care professionals as needed for problem resolution and/or achievement of identified patient specific goals. As a member of the interprofessional care team providing direct patient care, the SLP position has responsibility to deliver exceptional patient care with adherence to safety standards and guidelines to ensure optimal patient safety, customer service, and optimum patient outcomes. PEOPLE ESSENTIAL FUNCTIONSPromotes a positive work environment and contributes to a dynamic, team-focused work unit that actively helps one another to achieve optimal department results. Seeks guidance from others and collaborates with all members of the interprofessional care team by actively communicating and reporting pertinent patient care information and data in a comprehensive manner.Uses therapeutic communication, which includes active listening and teaching, to establish a relationship with patients, families and interprofessional health care team to collaborate on the plan of care.Serves as resource to co-workers and may assist in teaching and providing guidance to students and support staff. Contributes towards improvement of department scores for employee engagement, i.e. peer-to-peer accountability.SERVICE ESSENTIAL FUNCTIONSPerforms complete and comprehensive evaluation of patients to identify patient's level of function and to determine the treatment plan. Develops the plan of care based on evaluation findings and implements the speech therapy treatment plan. Practices in a manner that is congruent with cultural diversity and inclusion principles.Provides education to patients, patient's family members, and/or caregivers, based on learning needs. Consistently evaluates the patient's comprehension and adapts teaching methods accordingly.Collaborates and communicates with the healthcare team modifications to patient's treatment plan, progress, and discharge planning for achievement of identified patient specific goals. Advocates on patient/family's behalf to identify and resolve clinical and ethical concerns, utilizing appropriate resources.Contributes towards improvement of department score for patient satisfaction, through peer-to-peer accountability to service standards.QUALITY/SAFETY ESSENTIAL FUNCTIONSAssesses patients regularly, monitors progress towards treatment goals, modifies goals, and plan or program as indicated. Recognizes complications/limitations associated with certain procedures and collaborates with peers to address for optimum outcomes.Provides input of speech-related activities completed by interprofessional health care team, and if necessary, adjusts the plan to improve quality of outcome and maintain the safety of the patient.Identifies opportunities for corrective action and process improvement. Identifies areas of practice improvements with research-based evidence to achieve patient safety outcomes, supported by accurate documentation. Contributes to meeting department and hospital targets for quality and safety.FINANCE ESSENTIAL FUNCTIONSMaintains accurate and complete documentation of patient education procedures performed in a timely manner in the patient record. Enters accurate charges for services provided as applicable.Uses resources efficiently to maximize utilization of time and equipment. Self-motivated to independently manage time effectively and prioritize daily tasks, assisting coworkers as needed. Meets labor productivity standards by effectively managing established patient load assignments.GROWTH/INNOVATION ESSENTIAL FUNCTIONSOffers innovative solutions through evidence-based practice/performance improvement projects. Actively participates in department projects and hospital committees.Identifies and presents areas for innovation, efficiency and improvement in patient care or unit operations using evidence-based practice literature.Seeks opportunities to identify self-development needs and expand learning beyond baseline competencies with a focus on continual development as a Speech Language Pathologist, taking appropriate action. Ensures own career discussions occur with appropriate management. Completes and updates the My Development Plan on an on-going basis.This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises. EDUCATIONGraduate of education program approved by the credentialing body for the required credential(s) indicated below in the Certifications, Licenses and Registrations section. WORK EXPERIENCENone LICENSES AND CERTIFICATIONS - REQUIREDSLP - Speech Language Pathologist - State Licensure within 90 days ORSLP-Temp - Speech Language Pathologist - Temporary State Licensure within 90 days ANDASHA-CCC-SLP - AHSA-Certified Clinical Competence in Speech-Language Pathology ANDBLS - Basic Life Support (AHA) KNOWLEDGE, SKILLS, AND ABILITIESDemonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluationsSufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or securityAbility to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principlesCompetent assessment, organizational and problem-solving skills as evidenced by capacity to prioritize multiple tasks and role componentsExhibits strong interpersonal, teamwork and leadership skills with all levels of the healthcare team and assures delivery of excellent customer service to all patients, visitors, physicians and co-workersAbility to function independently and exercise judgment in interactions with physicians, interprofessional care team and patients and their familiesPossesses comprehensive computer knowledge; operates multiple computer systems and standard Rehabilitation equipmentDemonstrates professional and technical competence in the selection, evaluation, utilization of treatment plansSUPPLEMENTAL REQUIREMENTSWORK ATTIREUniform NoScrubs YesBusiness professional NoOther (department approved) YesON-CALL**Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.On Call* NoTRAVEL****Travel specifications may vary by department**May require travel within the Houston Metropolitan area NoMay require travel outside Houston Metropolitan area NoCompany Profile:Houston Methodist Baytown Hospital brings the expertise and latest technology of Houston Methodist to Baytown and surrounding counties. The skilled and compassionate physicians, nurses and staff provide unsurpassed medical care in a close-to-home, state-of-the-art facility. Houston Methodist Baytown is committed to meeting the needs of its growing community through the ongoing facilities master plan expansion project, which includes a new, expanded emergency department, a five-story patient tower, outpatient center, renovated Cancer Center, neonatal intensive care unit and the addition of technologically advanced operating rooms.Houston Methodist is an Equal Opportunity Employer.

At Houston Methodist, the Manager Patient Access Services position is responsible for the daily management of the staff and operations for one or more of the following areas of Patient Access Services: scheduling, pre-registration, insurance verification, emergency department registration, hospital registration, inpatient admission, financial counseling, admission/ discharge, transfer and bed control process to optimize patient flow.The manager position responsibilities include managing the daily work activities of the work unit/department staff, ensuring quality, productivity, functional excellence and efficiency while assisting management in accomplishing strategic and operational objectives. In addition, this position provides guidance to staff and is responsible for staffing, budget compliance, contributing to staffing decisions such as hiring and terminating employment, coaching and counseling employees on work related performance, and assisting in the development and implementation of policies and procedures to ensure a safe and effective work environment. This position also implements training, monitoring and operations initiatives that ensure compliance with ethical and legal business practices and accreditation/regulatory/ government regulations. PEOPLE ESSENTIAL FUNCTIONSPerforms management responsibilities of selection, scheduling, supervision, retention, and evaluation of employees in the department. Provides development and mentoring of staff. Meets or exceeds threshold goal for department turnover. Develops direct reports to perform these same functions.Provides fair and consistent leadership and communication to maintain a competent and engaged employee group by conducting regular department meetings to review policies and procedures and operational matters, rounding on all employees, completing performance appraisals, conducting new hire feedback sessions, coaching/corrective counseling, and providing recognition/commendations to achieve desired outcomes. Provides timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem.Facilitates and promotes effective team dynamics and teambuilding strategies within and between departments; participates and/or leads and facilitates department process improvements as needed.Meets or exceeds threshold goal for department and/or system metrics on employee engagement indicators: action readiness score, tier level.Manages the development and timely monitoring of work distribution and work performance levels for designated staff, in order to ensure work quality and to reach or exceed performance standards related to departmental goals and objectives.SERVICE ESSENTIAL FUNCTIONSPlans and organizes day-to-day department operations, schedule and activities. Sets priorities and functional standards, giving direction to staff as necessary to ensure the best possible delivery of service and high customer/patient satisfaction.Drives department service standards and activities to impact department and/or system score for patient/customer-based satisfaction, through role modeling and fostering accountability. Serves and actively participates on various entity committees as a voice for the department.Manages employee training, education and in-services, in addition to unit and/or department meetings, resources and equipment, to ensure staff competency and professional pathway progression.Communicates updates/changes to processes, managed care information, throughput, etc., in a timely manner. Ensures appropriate and timely representation and response for all correspondence, meetings and matters related to Patient Access Services.Builds relationships with external customers to include physicians and physician office staff.QUALITY/SAFETY ESSENTIAL FUNCTIONSEnsures a safe and effective working environment; monitors and/or revises the department safety plan and/or any specific accreditation/regulatory required safety guidelines.Uses and optimizes information systems to enhance operations; supports entity-specific performance improvement and data management/analysis functions.Employs a proactive approach in the optimization of safe outcomes by monitoring and improving the department workflow, using peer-to-peer accountability, and identifying solutions via collaboration. Adopts lean principles in driving process improvements. Role models situational awareness, using teachable moments to improve safety.Monitors self and employee compliance with policies, procedures, and System HR Standards of Practice and performs associated actions upon non-compliance (i.e., focal point review requirements, disaster plan, in-services, influenza immunization, wage and hour, standard hours, timely termination submission, timely timecard approval, etc.).Actively participates in intradepartmental and interdepartmental quality improvement processes, as it drives unit process improvement initiatives.FINANCE ESSENTIAL FUNCTIONSAssists in the development of department budget and ensures that the department operates in a cost effective manner. Manages/audits department expenses within approved budget parameters, ensuring that the department meets the budgeted/flex revenue and/or expense targets on a monthly and annual basis. Develops staffing plans and schedules to meet department needs that reflect understanding of the importance of cost-effectiveness.Implements department strategies to achieve financial target and staffing needs, developing others to do the same, through optimizing productivity, supply/resource efficiency, minimizing incidental overtime and overtime percentage, and other areas according to department specifications.Generates reports and data to support key metrics for Patient Access Services functions. Develops and implements action plans that optimize revenue cycle operations.GROWTH/INNOVATION ESSENTIAL FUNCTIONSIdentifies and implements innovative solutions for practice or workflow changes to improve department operations or other department-specific measures by leading unit projects and/or other department/system directed activities. Supports change initiatives, maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusts effectively to work within new work structures, processes, requirements or cultures.Proactively evaluates processes; recommends and implements action plan(s) for change; follows through to ensure effective, sustainable change. Participates in the development and implementation of new procedures and the review and revision of existing procedures.Identifies opportunities and takes action to build strategic relationships between one's area and other areas, teams, departments, and units to achieve business goals.Seeks opportunities to identify developmental needs of self and staff and takes appropriate action. Ensures own career discussions occur with appropriate management. Completes and updates the individual development plan (IDP) on an on-going basis. Conducts conversations with staff on their development and IDP.Collaborates with key stakeholders, committees, and team leaders to bring new projects and technology into operation.This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises. EDUCATIONBachelor's degree required or additional four years of experience (in addition to the minimum experience requirements listed below) required in lieu of degreeWORK EXPERIENCEFive years of patient access services or related experience, of which one year must have been in a managerial role in healthcare; may consider HM employee with five years of patient access services or related experience with HM performance that demonstrates leadership responsibility LICENSES AND CERTIFICATIONS - REQUIREDN/A KNOWLEDGE, SKILLS, AND ABILITIESDemonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluationsSufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or securityAbility to effectively communicate through a variety of channels with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles; engages the recipient(s) and helps them understand and retain the messageDemonstrates the ability to interact with others in a way that gives them confidence in one's intentions and those of the organizationAbility to use appropriate interpersonal styles and techniques to gain acceptance of ideas or plans; modifying one's own behavior to accommodate tasks, situations and individuals involvedDemonstrates leadership qualities and critical thinking through self-direction initiative and effective interpersonal skills and oral/written communication skillsAbility to identify and understand issues, problems and opportunities, comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints and probable consequencesAbility to work effectively in a fast paced environmentDemonstrates flexibility and adaptability in the workplaceAbility to mentor effectivelyComputer skills to include proficiency in MS Office and EMR softwareFunctional knowledge of revenue cycle and managed careSUPPLEMENTAL REQUIREMENTSWORK ATTIREUniform NoScrubs NoBusiness professional YesOther (department approved) YesON-CALL**Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.On Call* YesTRAVEL****Travel specifications may vary by department**May require travel within the Houston Metropolitan area YesMay require travel outside Houston Metropolitan area YesCompany Profile:Houston Methodist Baytown Hospital brings the expertise and latest technology of Houston Methodist to Baytown and surrounding counties. The skilled and compassionate physicians, nurses and staff provide unsurpassed medical care in a close-to-home, state-of-the-art facility. Houston Methodist Baytown is committed to meeting the needs of its growing community through the ongoing facilities master plan expansion project, which includes a new, expanded emergency department, a five-story patient tower, outpatient center, renovated Cancer Center, neonatal intensive care unit and the addition of technologically advanced operating rooms.Houston Methodist is an Equal Opportunity Employer.