SummaryABOUT WILLIAMSON HEALTH | Williamson Health is a regional healthcare system based in Williamson County, Tennessee, with more than 2,300 employees across more than 30 locations and more than 860 physicians and advanced care practitioners offering exceptional healthcare across 60-plus specialties and subspecialties close to home. The flagship facility, Williamson Medical Center, which recently opened its new Boyer-Bryan West Tower, offers extensive women's services, state-of-the-art cardiology services, advanced surgical technologies, an award-winning obstetrics and NICU, leading-edge orthopaedics, outpatient imaging services, and distinct comprehensive emergency and inpatient services for both adult and pediatric patients. Other Williamson Health service providers include the Bone and Joint Institute of Tennessee, The Turner-Dugas Breast Health Center, Monroe Carell Jr. Children's Hospital Vanderbilt at Williamson Medical Center, Williamson Health physician practices that are strategically located throughout the community, countywide Emergency Medical Services that include 18 rapid response units, Williamson Health Foundation, and multiple joint venture Vanderbilt Health and Williamson Medical Center Walk-In Clinics in Williamson County. Learn more about our many specialized services at WilliamsonHealth.org. Williamson Health is a system where your talents will be valued and your skillset expanded. We are rooted in our promise to world-class, compassionate care for the residents of Williamson County and surrounding communities, taking exceptional pride in serving our community. We're committed to empowering our employees to work in innovative ways and reserve time and space for curiosity, laughter and creativity. We value and support the diversity and cultural differences among one another and are committed to upholding an inclusive environment that appreciates the uniqueness of all individuals. Our values are at the heart of everything we do: respect for every individual, the health and total well-being of all people, human compassion and integrity. These shape who we are as an organization and are essential for delivering the highest level of culturally competent care and treatment of every patient, family member, visitor, physician and employee. Williamson Health is pleased to offer a comprehensive benefits program, that offers you choice and flexibility, so you can take charge of your physical, financial, and emotional well-being. o Medical, Dental, Vision o PTO o Retirement Matching o Tuition reimbursement o Discount programs o FSA (Flexible Spending Accounts) o Identity Theft Protection o Legal Aid Williamson Health is an equal-opportunity employer and a drug-free workplace.POSITION SUMMARYA Laboratory Section Head is responsible for managing a specific laboratory department and conducting laboratory tests which provide information to physicians for the diagnosis, prevention or treatment of diseases in patients.Essential Functions: Promotes the mission, vision, and values of the organization. Exhibits and adheres to Williamson Health's Standards of Performance in all areas of job duties and responsibilities.Participates in hospital initiatives and in departmental goals set by the Laboratory Director and staff. Interacts professionally with laboratory management, laboratory personnel, physicians, hospital personnel, patients and customers to provide optimal patient care.Works well with other laboratory employees to maintain an environment of teamwork.Exercises all laboratory safety precautions and adheres OSHA and TOSHA safety regulations Positively identifies patients, labels specimens and enters results using two unique identifiers. Maintains working knowledge of laboratory policies and procedures. Maintains current knowledge and adheres to hospital policies and state, federal and other regulatory requirementsResponds appropriately to tests with a priority of STAT, call results or timed specimensPerforms high-complexity testingNotifies nursing and/or physician of critical lab values with complete documentation on reportResponsible for instrument calibrations, maintenance and troubleshooting problems. Performs quality control as outlined by departmental procedures.Reviews pending and outstanding reports and resolves outstanding specimensCultivates a teamwork environment among staff that is patient-oriented and focuses on providing accurate laboratory results within an acceptable turnaround time.Manages the operations of the assigned department(s) which includes: new employee/student training, on-going education, competency, process improvement, writing/updating procedures, new testing validations, inventory, quality control, proficiency testing and patient testing. Responsible for adherence to all regulatory requirements including compliance regulations.Works with other section heads and lab assistants to maintain proper staffing and effective operations. Interacts with nursing and physicians and provides timely communication regarding laboratory issues.Other duties as needed/assigned. POSITION REQUIREMENTSFormal Education / Training: BS degree in Medical Technology, Medical Laboratory Science or equivalentValid State of Tennessee Medical Technologist licenseState of Tennessee Supervisor's license (must obtain within a year) Workplace Experience: Four years laboratory experience (minimum) Management experience preferred Meditech experience preferredKnowledge, Skills and Abilities: Knowledge of medical laboratory science Strong organizational skills and interpersonal skills Ability to determine appropriate course of action in more complex situations Ability to work independently, be attentive to detail and maintain a positive attitude Ability to manage multiple and simultaneous responsibilities and to prioritize scheduling of work Ability to maintain confidentiality of all medical, financial and legal information Ability to complete work assignments accurately and in a timely manner Ability to handle difficult situations involving patients, physicians, or others in a professional manner Strong computer skillsPhysical and Environment Requirements: Exposure to blood and body fluids, infectious and contagious diseases, chemicals. Ability to communicate in English verbally and in writing. Ability to perform multi-functional tasks. Ability to read computer screen, distinguish color, hear phone and conduct interpersonal communications Ability to learn, reason and perform mathematical calculations related to job. Ability to use critical thinking skills. Requires light to moderate work with 40 pounds maximum weight to lift and carry. Manual dexterity and mobility in both hands; exposed to repetitive motion. Frequent reaching, bending, stooping, kneeling, and crouching. Requires prolonged standing and walking Flexibility to shift schedule, work extra hours or overtime as needed by staffing deficits or high patient volumesPERFORMANCE STANDARDS1 Works well with Management: • Communicates potential issues • Follows through on work assignments • Communicates opportunities for improvement in a positive way • Keeps confidentiality • Follows through on all lead tech duties • Accepts reassignments as needed 2 Manages efficient department: • Maintains accountability for financial budget • Makes good use of time • Keeps procedures current and up-to-date • Procedures reflect NCCLS requirements and actual practice • Keeps STAT reagent orders to a minimum • Reads email and communication logs during each workday. 3 Orients new employees and students: • Orientation conducted in timely manner • Paperwork complete and turned in • Training time used efficiently; unproductive time kept to a minimum • Evaluations/competency done on time 4 Positively identifies patients and specimens • 0 ID errors = EE • 1 ID error = MS • > 1 ID errors = BS 5 Corrected reports that could affect outcome of patient kept to a minimum 0 EE 1 - 2 MS >2 BS 6 Technical errors kept to a minimum (procedure not followed correctly - may affect patient care) 0 EE 1 - 2 MS >2 BS 7 Follows laboratory policies and procedures regarding: • Testing • Quality Control • Maintenance and troubleshooting 8 Turn Around Time within acceptable time criteria for ER patients. Average time from Collected to Resulted: • • 20 - 30 minutes MS • >30 minutes BS 9 Follows Hospital and Laboratory Policies on the use of Electronic Devices: • Cell phones kept on vibrate • Phones/Electronic/Headphones devices used during break/meal times only • Does not use personal phones in patient care areas • Uses the hospital internet for work purposes only 10 Adheres to Williamson Health Lab Attendance policy • Tardies/Absences kept to a minimum • Rarely misses time punches in API • Submits requests for PTO within policy guidelines • Does not take extended lunches • Takes appropriate breaks as dictated by workload 11 Turns in accurate, meaningful audits • Turned in by 10th of the month • Audits are organized and legible • Data is pertinent and accurate • Feedback (including PI) is handled in a timely manner • Audits that show unacceptable practice are addressed, and an improvement plan is implemented and given to director 12 Serves as a mentor/coach to staff: • Treats all employees equally and with respect and dignity • Encourages and fosters an environment of teamwork • Constructive feedback given to employees/used as educational tool • Coaches in a positive manner • Reads e-mail and communication logs during each work day.