POSITION SUMMARY: Under the direction of a Radiologist, the Ultrasonographer performs exams at a technical level that does not require direct supervision over technical detail.# Conducts a wide variety of Ultrasound examinations including abdominal, obstetric, gynecologic, venous, small parts and breast.# Assists with interventional procedures.# Uses independent judgment, ingenuity and acquired knowledge to obtain quality diagnostic images.# #May be asked to learn and perform pre-brachy-therapy mapping and assists in Operating Room with procedures. # # # EDUCATION/CERTIFICATION: A graduate of an accredited school of diagnostic medical imaging. Current registration through the American Society for Diagnostic Medical Sonography (RDMS) #or American Registry of Radiologic Technologist, Sonography (ARRT)(S) is required.# Certified through the American Society for Diagnostic Medical Sonography (RDMS) as RDMS (OB or AB), RT(S), RT (VS), RVT, or RVS).# New Graduates must obtain RDMS certification within one year of hire or within 24 months of their graduation date, whichever is less. Sonographer must maintain all qualifications from of the American College of Radiology accreditation requirements for Ultrasound and/or RT(S) continuing education requirements. Must have certification in Basic Cardiac Life Support upon hire and maintain clinical competency during employment with ECHN in this role. EXPERIENCE: A minimum of one year experience working within a Medical Imaging Department doing diagnostic and/or vascular Sonography is preferred. Experience working with and caring for all age groups of patients, and complete knowledge of physics, anatomy, medical terminology, sterile technique and universal safety protection as it relates to Radiology practice is necessary.# COMPETENCIES: Must be fluent in English to effectively read and understand patient monitors and procedures ordered.# Frequent communications with patients from all age groups as well as Nursing Stations, Physicians and co-workers is required.# Bilingual capabilities in Spanish are desirable, but not required. This position requires the incumbent work cooperatively with department staff by sharing in taking rotational call and holiday hours.### Must have access to reliable transportation to travel between multiple work sites; and travel is required in order to perform essential duties. ESSENTIAL DUTIES and RESPONSIBILITIES: Disclaimer: Job descriptions are not intended, nor should they be construed to be, exhaustive lists of all responsibilities, skills, efforts or working conditions associated with the job.# They are intended to be accurate reflections of the principal duties and responsibilities of this position.# These responsibilities and competencies listed below may change from time to time. # # # ######### Job-Specific Competency 1.##### Assures that patient#s clinical data coincides with and matches the type of exam that is being ordered.# Follows up with Doctor#s office when exam ordered is in question and does not seem reasonable given the patient#s clinical record. 2.##### Provides appropriate clinical care during and after to assure the patient#s comfort.# Properly prepares and positions patients taking care that IV#s, catheters and oxygen leads, etc., remain intact and are handled with care.# Exhibits a constant awareness of sterile practice, and initiates all procedures using appropriate Infection Control procedure.# 3.##### Applies expertise and knowledge of machine functionality during patient exam to obtain quality images. 4.##### Provides high quality images for Radiologist interpretation with appropriate Sonographer notes in the following categories of exams: a)##### Abdominal b)##### OB/Gyn c)##### Vascular 5.##### Assist Radiologist in interventional procedures (i.e. biopsies, Thoracentesis, Paracentesis.)# Coordinates patient#s medical needs with the Radiology Nurse.# Assures that room is properly equipped for procedure and cleaned appropriately post procedure. 6.##### Accurately completes computer (Meditech) patient procedure documentation to include the Sonographer impression, a limited or complete exam, the date, whether it was a bi-lateral or uni-lateral, right or left, etc.## Assures the accuracy of documentation understanding that all items will be charged to the patient#s hospital bill.# Submits correctly documented and labeled exam to the Radiologist and is available for review and discussion. 7.##### Independently responds on a call basis to perform procedures.# Drives to affiliate and/or contracted location to provide services as may be required.# Travels to the Emergency Room and/or Intensive Care Unit and or Operating Room with portable equipment as needed. Assists with interventional exams. 8.##### Independently runs one#s own schedule and properly documents patient flow while remaining sensitive to patients care and other co-workers needs and desires.# Remains flexible in patient flow in order to accommodate daily emergency calls and requests for inpatient procedures.# Assists in obtaining transportation for patients when procedures are scheduled by internal Hospitalists, Physicians, etc. 9.##### Works cooperatively and exhibits Core Values at all times to accomplish all tasks as a member of the Medical Imaging Team. # # # #

Position Summary/ Department Summary:The Patient Experience Representative II will be responsible for monitoring clinic activity to ensure the best possible patient experience. Assists with resolving customer service and scheduling issues. Provides positive and effective customer service that supports departmental and hospital operations.Key Responsibilities:Interacts and provides positive and effective customer service to patients and families.Response to routine inquiries about hospital protocol, policies and procedures.Greets and directs patients, families, and visitors.Manage large amounts of inbound and outbound calls in a timely manner.Provides the patient with the required forms and obtains appropriate signatures: General consent, Healthcare Proxy, Compliance documentation, Rights and Responsibilities, Generates patient labels and identification bracelets.Prepare admission-related documentation and patient chart process, to ensure a seamless and timely admission process.Notifies Charge RN of patient arrival.Process patient transfer/discharge paperwork. Confirm discharge paperwork is received, accurate and reflects patient information. Requests ambulance pick up.May be required to assist with End of life procedures with Bereavement Coordinator.Answer, screen and route telephone calls. Record and forward messages and triage call for urgent information or services. Respond to requests for routine information or assistance within scope of knowledge and authority. Initiate call for emergency services as required.Open and sort mail, deliver and retrieve patient records, photocopy materials, sort, collate and distribute documents.Activate overhead announcements (Admissions, Code Blues, Staff Assists).Other duties as assigned.Minimum QualificationsEducation:High School Diploma / GEDExperience:Internal: Minimum 6 months as a PERExternal: Minimum of 6 months relevant healthcare experience.Schedule:7:30AM-4:00PMPER positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (prorated for part-time positions, internals not eligible)*Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, childcare and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

POSITION SUMMARY: Medical Assistants support providers in ECMPF medical office settings. They are multi-skilled, assume a wide range of roles and are viewed as vital partners in providing quality patient care and increasing medical office productivity.# Medical Assistants handle both administrative and clinical duties and must demonstrate acute attention to detail, accuracy, professional etiquette and superior customer service and clinical skills at all times.# EDUCATION/CERTIFICATION: Must have a high school diploma or equivalent, AND one of the following: Completed a Medical Assistant Program OR Certification/Registration as an MA OR 5+ years of experience as a Medical Assistant in lieu of being a Registered MA/ or attended an MA Program OR 5+ years of experience as a Nurse Assistant, or a Certified Nurse Assistant with at least 1 year of experience EXPERIENCE: Previous experience working in a medical facility is preferred. COMPETENCIES: Comfortable working in a fast-paced confidential medical environment. Must be team oriented with excellent written and verbal communication skills. Knowledge of common safety hazards and precautions to establish and maintain a safe work environment. Lifting physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, care, push and /or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination. Ability to maintain working relationships and interact with patients and employees on a daily basis. Reliable transportation and the ability to float to other offices when needed. Strong computer and keyboarding skills. ESSENTIAL DUTIES and RESPONSIBILITIES: Disclaimer: Job descriptions are not intended, nor should they be construed to be, exhaustive lists of all responsibilities, skills, efforts or working conditions associated with the job.# They are intended to be accurate reflections of the principal duties and responsibilities of this position.# These responsibilities and competencies listed below may change from time to time. Greet patients and prepare them for physician examination per established office protocol. Keep information in the patient#s chart current per established requirements. Documents all sample medication dispensed in the medical record. Provide oversight to vaccine programs following State guidelines. Checks and restocks rooms with necessary supplies and ensures exam rooms are prepared for the day. Keep inventory of medical supplies and report them to Office Coordinator/Practice Manager for reorder. Report malfunction of medical equipment to Office Coordinator/Practice Manager. Properly cleans and sterilizes equipment and prepares surgical trays as indicated by the physician. Assist physician/practitioner with office surgical procedures. Perform EKG and Spirometry as ordered. Report lab results to patients and follow through with any physician instructions to patients for follow up or change in medication, including scheduling appointment when necessary. Answer requests from pharmacies for prescription refills per office protocol. Prepare specimens and paperwork to submit to reference lab for testing as directed by#physician or midlevel#provider. Instruct patients on how to properly collect sterile urine specimens. On a monthly basis check all medications (including samples) and appropriately dispose of expired medications. Obtain pre-certifications for tests, procedures, treatments, medications, and hospitalizations as needed. Schedule and arrange referrals and outside testing for patients as directed by physician. Maintain work area in a neat and organized manner. Maintain appropriate documentation of compliance with CLIA regulations. Primary Care staff participates in Patient Centered Medical Home Care Team collaborations.# May be required to float to other offices and/or perform other duties as requested by Management. Maintain confidentiality and adhere to HIPAA requirements.

Key Responsibilities for the Sr. Patient Experience Representative:Demonstrates effective and empathetic customer service that supports departmental and hospital operations. Responds to patient needs and escalated concerns, ensuring a high-quality experience and timely resolution.Greets, screens, and directs patients, families, and visitors; monitors clinic flow to optimize the patient experience.Registers new patients and verifies demographic, insurance, and referral information.Obtains authorizations and referrals, enters billing and treatment codes, reconciles payments, and prepares deposits.Schedules patient appointments and procedures across providers and departments.May rotate into call center roles; communicate with referring providers and practices to facilitate patient management.Trains, orients, and cross-trains staff on departmental systems, policies, and procedures.Enrolls patients and caregivers in the patient portal and ensure staff is informed of customer service and IT system updates.Participates in and contributes to departmental initiatives, recommending and implementing process improvements.Minimum QualificationsEducation:High School Diploma or GED requiredExperience:Minimum 1 year of administrative, front desk or related healthcare experience required.Schedule:Monday – Friday, 8:30am – 5pmPER positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (prorated for part-time positions, internals not eligible)*Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, childcare and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

Position Summary/ Department Summary:The Patient Experience Representative II will be responsible for monitoring clinic activity to ensure the best possible patient experience. Assists with resolving customer service and scheduling issues. Provides positive and effective customer service that supports departmental and hospital operations.PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (prorated for part-time positions, not applicable for internal applicants) *Key Responsibilities:Interacts and provides positive and effective customer service to patients and families.Response to routine inquiries about hospital protocol, policies and procedures.Greets and directs patients, families, and visitors.Manage large amounts of inbound and outbound calls in a timely manner.Provides the patient with the required forms and obtains appropriate signatures: General consent, Healthcare Proxy, Compliance documentation, Rights and Responsibilities, Generates patient labels and identification bracelets.Prepare admission-related documentation and patient chart process, to ensure a seamless and timely admission process.Notifies Charge RN of patient arrival.Process patient transfer/discharge paperwork. Confirm discharge paperwork is received, accurate and reflects patient information. Requests ambulance pick up.May be required to assist with End of life procedures with Bereavement Coordinator.Answer, screen and route telephone calls. Record and forward messages and triage call for urgent information or services. Respond to requests for routine information or assistance within scope of knowledge and authority. Initiate call for emergency services as required.Open and sort mail, deliver and retrieve patient records, photocopy materials, sort, collate and distribute documents.Activate overhead announcements (Admissions, Code Blues, Staff Assists).Other duties as assigned.Minimum QualificationsEducation:High School Diploma / GEDExperience:Internal: Minimum 6 months as a PERExternal: Minimum of 6 months relevant healthcare experience.Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, childcare and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.