This Clinical Quality Nurse will be responsible for: Focusing on improving healthcare quality and patient safety by monitoring patient care processesCollaborating with multidisciplinary team (physicians, dietitians, social workers, nurses, child life specialists) to identify areas for improvement and implement solutions to enhance outcomes.Collecting, analyzing and presenting clinical data to meet CMS regulatory requirements for QAPI (Quality Assessment and Performance Improvement) for the Dialysis ProgramPreparing and presenting Dialysis QAPI data for bimonthly meetings to Dialysis Governing Body.Maintaining meeting minutes of QAPI meetings and follow up of implementation of improvement initiatives.Collecting, analyzing and present clinical data to monitor for hospital acquired conditions (HAC) related to the Vascular Access Service, specifically Peripheral IV Infiltration and Extravasation (PIVIE)Performing chart reviewsPatient assessment of PIVIEWorking Monday - Friday, days, 8:30-5.To qualify you must have:BSN degree and MA RN License.At least 2 years of Inpatient nursing experience required.Microsoft excel experience and ability to use statistical data programs.Interest in healthcare quality improvement and interest in using data to understand and improve patient outcomes.

Position Summary:This Clinical Nurse Specialist (CNS)/Advanced Practice Nurse (APN) role is an indirect/direct care role. The CNS/APN is a key member of the programs nursing leadership team, responsible for advancing clinical practice.Key Responsibilities:Provides expert consultation for patient/populations with complex health care needs, evaluating the impact of nursing interventions on patient outcomes evidence based practiceIntegrating knowledge, research findings, and experience to support the incorporation of evidence-based practice into excellent bedside nursing care.Initiates clinical inquiry, evidence-based practice and facilitates nursing research.Advances nursing practice by participation in professional organizations, publications and dissemination.Coordinates care and transitions in collaboration with the patient/population and inter-professional team members.Facilitates resolution of ethical conflicts in complex patient care situations.Supports an accountable nursing care environment that stimulates continuous self-learning, reflective practice and invites peer feedback to improve nursing practice.Demonstrates advanced interpersonal and communication skills, employs conflict management and negotiation skills to support a healthy work environment.Providing care to infants, children, and young adults with both acute and chronic diseases in medicine and behavioral health. Common populations include complex care, gastroenterology, pulmonary, endocrine, and behavioral health.Working primarily Monday-Friday day shift with some schedule flexibility needed to meet off-shift practice and educational needs of staff.Minimum QualificationsEducation:Master’s degree in Nursing.Experience:A minimum of 5 years of recent inpatient pediatric nursing experience. Excellent communication and collaboration skills.Previous CNS experience preferredLicensure/Certifications:Current Massachusetts license as a Clinical Nurse Specialist (CNS)Current National Certification as a Clinical Nurse Specialist (CNS) granted by a Board recognized certifying organization.Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

The Vascular Access Service at Boston Children’s Hospital provides vascular access care to patients and families across the lifespan. This program places 14,000 PIVCs and 800 PICCs annually throughout the enterprise, including critical care, emergency department, inpatient units, procedural areas, and ambulatory care settings. Phase 1 of orientation includes 12 weeks of training on PIVC Insertion, phlebotomy, dressing changes, and management of vascular access device complications. PICC training is encompassed in phase two, which begins after at least one year of experience; this entails a minimum of 12-16 weeks of simulation and hands-on experience.This Staff Nurse will be responsible for:Insertion of vascular access devices, including PIVCs and PICCs, using transillumination devices, ultrasound guidance, and ECG technology.Performing other vascular access procedures, including phlebotomy on DIVA patients, routine infant PICC dressing changes and complex dressings with skin complications, clearance of occluded central catheters, management of malpositioned PICCs, and other device-related complications.Demonstrating critical thinking skills to incorporate empirical knowledge of vascular access with an understanding of various clinical diagnoses and scenarios to make appropriate decisions.Working in a fast-paced, physically rigorous environment for the duration of a shift.Triaging a high-volume vascular access consults. Collaborating with the interdisciplinary team, including nursing, APRNs, house staff/attendings, child life specialists, respiratory therapists, pharmacy, etc., to coordinate care across multiple services.Facilitating learning and development of the healthcare team through 1:1 preceptorship, unit-based education, and informal knowledge sharing.Patient and family education.Active partnership with peers and leadership in policy development, quality improvement projects, and continuing education.Exhibiting flexibility and consistency in an expeditious, dynamic environment.Maintaining composure in high-pressure situations.Employing strong interpersonal skills to empathetically manage multi-faceted situations (i.e., succinct communication, problem-solving abilities, de-escalation techniques)Working 36 hours per week, 12-hour shifts, day/evening/night rotation and every third weekend. To qualify, you must have:A Bachelor of Science in Nursing Minimum of 2 years acute care nursing experience, pediatric experience strongly preferred.Previous experience inserting and caring for vascular access devices strongly preferred.

We are currently offering a $7,500 sign on bonus for full-time hires.Shift is 3pm-11:30pmPosition Summary:Assembles instrument trays for surgical procedures using computerized count sheets and processes instrumentation for sterilization and distribution.Key Responsibilities:Transports and restocks surgical instrumentation and medical materials within surgical suites and SPD according to departmental policies.Receives, sorts, cleans, and decontaminates soiled reusable instruments and equipment, manually logging items received.Operates and maintains cleaning and decontamination equipment such as washers, reprocessors, and pasteurizers.Inspects, prepares, assembles, and sterilizes surgical instruments and materials, following standardized lists and manufacturer guidelines.Loads, programs, and monitors sterilizers during sterilization cycles to ensure proper operation and safety.Manages telephone communications, providing routine information and directing complex inquiries to supervisors.Provides departmental leadership in the absence of senior staff, organizing daily operations and prioritizing work to meet clinical needs.Addresses customer requests, resolves issues, and completes daily shift reports to maintain smooth department workflow.Minimum QualificationsEducation:High School Diploma/GED requiredExperience:Minimum of two years of experience in Sterile Processing requiredLicensure/ Certifications:Certified Registered Central Service Technician (CRCST) OR certified Sterile Processing and Distribution Technician (CSPDT) requiredBoston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, childcare and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

Position Summary/ Department Summary:7 Mandell is a 32-bed Inpatient Medical Unit providing comprehensive and high-quality, family-centered care for patients spanning from infancy to young adulthood. Operating 24/7, patient populations served include those with restrictive eating disorders, behavioral health issues, as well as gastroenterology, complex care, renal, endocrine, pulmonary, infectious diseases, and general pediatric conditions. Our interdisciplinary teamcomprising registered nurses, clinical assistants, physicians, pharmacists, social workers, child life specialists, nutrition support staff, physical therapists, nurse practitioners, physician assistants, behavioral health technicians, and pastoral careworks collaboratively to meet the full spectrum of patient care needs. We focus on assessment, planning, medication and pain management, as well as patient and family education, with a commitment to continuous care evaluation and improvement. The unit sets goals to deliver high-quality, family-centered care, ensure a safe environment, and improve care delivery and patient outcomes. Additionally, we support research and training for clinical staff while fostering a learning environment that educates patients, families, and staff.Four, 10.5 hour daysKey Responsibilities:The Child Life Specialist will be responsible for:Participating in therapeutic activities and programs to meet patients' psychosocial and developmental needs, and facilitating adjustment to health care experiences for patients.Serving as member of multidisciplinary team.Delegating work assignments to volunteers and participating in clinical training of student interns.Minimum Qualifications Education:Bachelor's degree in Child Development, Child Life, or a closely related field with a concentration in child life.600-hour Child Life internship under the supervision of a certified child life specialist.Experience: General skills to resolve problems requiring the use of child development theory, professional child life principles, and experienced-based knowledge.Well-developed writing skills, and excellent communication skills including conflict resolution to effectively work as a team member.Licensure/ Certifications: Child Life Certification required within 1 year of hireBoston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.#LI-POST

Position Summary/ Department Summary: Availability would be needed to pick up shifts Monday-Friday between 8:30am-5:00pm. Child Life Assistant Inpatient Surgical (Per diem)Organizes and facilitates play programs and activities to meet individual and group needs. Develops and maintains supportive relationships within therapeutic boundaries with patients and families. When needed escalates observations and interactions to the child life specialist. Assists in purchasing, restocking, and maintaining supplies for Child Life Programming. Maintains appropriate infection prevention and control and safety standards for patient care needs. With direction from child life specialists, assists in delegating routine tasks to assigned volunteers.Minimum Qualifications Education: High-school or GED diplomaExperience: Preferred experience early childhood education experience

Position summaryEnsures quality patient experiences through the effective management and coordination of physical and human resources. Monitors all registration/scheduling/processing activities and patient satisfaction from an operational standpoint. Plans, implements and monitors operational and administrative systems to ensure department meets performance goals and targets. Responsible for the supervision of support staff; scheduling and delegating work, training and development needs, and conducting performance appraisals.Start date: Oct/Nov 2025Key responsibilitiesSupervises administrative staff, including hiring, training, evaluating performance, and enforcing hospital policies; conducts regular staff meetings and promotes ECES values.Ensures accurate and timely patient registration and billing; identifies process improvements to enhance patient experience.Oversees staff training on hospital systems, policies, and regulatory compliance (e.g., DPH, Joint Commission, OSHA), with a focus on documentation, coding, and billing accuracy.Manages space planning and clinician scheduling to optimize room utilization and operational efficiency; coordinates facility-related issues.Oversees supply purchasing and inventory within budget guidelines; identifies cost trends and supports cost containment.Promotes and monitors patient satisfaction through effective customer service and operational improvements.Manages daily department operations, including payroll, reporting, and compliance; supports residency/fellowship program administration.Participates in budget planning, monitors expenses and payroll, analyzes trends, and develops cost-saving proposals.Minimum qualificationsEducation:Associate's or equivalent experience, bachelor’s degree in Business or a closely related field preferredExperience:3 years of experienceBasic understanding of scientific, mathematical, or technical principles.Ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.Demonstrated knowledge of hospital systems, operations and managed care.Schedule: Monday - Friday either 8-4:30 or 8:30-5. This role will be 100% onsite until fully trained.Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

Position Summary/ Department Summary:Brief OverviewFulltime Nurse practitioner in Gastroenterology in Needham & North DartmouthKey Responsibilities:Working closely with collaborating MDs and members of the interdisciplinary GI team in a direct patient care setting for children with gastrointestinal disorders in our outreach clinics. Providing support via phone triage for outpatient GI issues one weekend per month.Assessing and treating new and return patients, in collaboration with a physician.Acting as primary communicator for patient questions and phone calls; and assisting with prior authorizations and refills.Planning, organizing and overseeing policies and procedures designed to improve patient/family experience.Working 40 hours per week, four 10-hour days plus one weekend per month with Wednesdays offWorking at the Needham location plus 2 days per month in North DartmouthMinimum QualificationsEducation:Master of Science in Nursing or Master of Science in Physician Assistant Studies Experience: At least one year of RN experience required At least one year of pediatric NP experience strongly preferred Prior experience with pediatric gastroenterology patients strongly preferred Previous experience working with children with chronic illnesses, knowledge of long-term medications and drug interactions preferred Strong physical assessment and diagnostic skills as well as patient education, and coordination of care skills.Licensure/ Certifications:MA licensure as an Advanced Practice Nurse PNP or FNP or as a Physician Assistant Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.bchAPP

Position Summary/ Department Summary:Temporary- Nurse Practitioner at Martha Eliot Health Center in Jamaica Plain. This role is targeted to start in approximately late September 2025 and run to approximately March 2026. Please note this role does not come with benefits.Key Responsibilities:Assessing, diagnosing, treating, and referring our pediatric patient population.Providing both urgent care and well visit care (including histories, exams, and anticipatory guidance) with a focus on patients age newborn-22 years of age Collaborating with multidisciplinary members of the health care team to design and implement evidence-based care.Developing and recommending standards, policies, and procedures of patient care.Participating in hospital, departmental and multidisciplinary programs, committees, and special projects.Working 40 hours per week: including full days on Mondays and Fridays, Tuesday afternoons, Thursday evenings from 5-7:30 pm. (Off on Wednesdays). Every 2 month weekend schedule at CHPCC. Minimum QualificationsEducation:A Master’s Degree in NursingExperience:3-5 years NP experience in pediatric primary care (New Grad NPs with previous BCH or strong acute care RN experience would be considered)Ability to work a weekend rotation to the primary care clinic on the Longwood main campus.Bilingual skills (preferred)Licensure/ Certifications:MA NP license- Pediatric Nurse Practitioner (PNP)

Position Summary/ Department Summary:Our 22-bed MICU at Boston Children's Hospital is dedicated to providing exceptional care for patients spanning the age continuum. We manage a wide range of diagnoses, including respiratory failure & complex respiratory disease progression, septic shock, heart failure, diabetic ketoacidosis, metabolic crises, post-lung transplant care, and patients with chronic medical complexity. Join a compassionate and highly skilled team that values personalized care and the power of multidisciplinary collaboration to deliver the best outcomes for our patients and their families. We are a close-knit group committed to empowering autonomous practice in our nurse practitioners to actively participate in bedside care and make crucial management decisions.Key Responsibilities:Providing front-line care and coordination for complex, critically ill patients in the MICU, including assessment, diagnosis, pharmacological and non-pharmacological interventions, bedside procedures, and family-centered care.Collaborating and consulting with acute care providers and interdisciplinary team members on all assigned inpatients during daily rounds. Managing assigned patients throughout the course of the day.Participating in ongoing research and quality improvement initiatives.Facilitating patient/family and multidisciplinary team education.Working 40 hours per week, rotating day/night shifts and a maximum of every third weekendMinimum QualificationsEducation:A Master’s degree in Nursing (MSN) or a Master’s in Physician Assistant StudiesExperience:A minimum of 2 years of Pediatric ICU experience.1-2 years of Pediatric acute care NP or PA experience is preferred; new graduates will also be considered with previous ICU experience.Licensure/ Certifications:MA licensure as an Advanced Practice Nurse PNP or FNP or Physician Assistant *Sign-on bonus of $5,000.00 for fulltime 40 hours (for people who have not worked at BCH in the past 2 years.)Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.bchAPP

Clinical Practice and OutcomesWorks collaboratively as part of a team.Participates in NP mentoring. ImpactShares specialty knowledge with staff.Applies principles of EBP and QI into patient care. LeadershipAwareness of organizational mission and goals.Committee/professional organization membership. ADDENDUM with Psychiatric certificationMay assess patients' medical, behavioral, and psychological needs and conditions, including, but not limited to diagnostic assessments.May prescribe and monitor psychotropic medications in collaboration with psychiatric team.May provide psycho-education, counseling, health promotion, and preventive services.May communicate as appropriate with patients’ relatives, collateral contacts, and fellow professionals in the community to develop and implement treatment plans.May provide physical health screening and primary health care monitoringMay provide clinical consultation to peers and other health care professionals.

Position Summary/ Department Summary:The GPU is a procedural unit running 5 days a week for both ambulatory and inpatients. The GPU performs a wide range of non-sterile procedures: examples include; therapeutic and diagnostic endoscopic and colonoscopic procedures, PICC line placements, IUD placements, LPs, Sedated ABR testing, etc. *This position is a flex position which will also cover Interventional Radiology as well as other Surgical and Procedural areas.Key Responsibilities:Providing patient triage/chart review to facilitate needed procedures and clinical supports for patients and families with medical needs ranging from acute to chronic.Conducting patient/family interviews and documenting patient histories, psychosocial histories, health status, and medical problems or potential problems. Working collaboratively with clinical anesthesia staff, GPU nursing and multiple referring BCH specialty providers.Communicating necessity, preparation, nature, and anticipated effects of anesthesia to patients and familiesWorking 20 hours per week including 8,10- and 12-hour day/evening shifts M-FMinimum QualificationsEducation:A Master of Science in Nursing and certification as a Pediatric Nurse Practitioner or Family Nurse Practitioner or Master’s degree in Physician Assistant Studies.Experience:1-3 years of RN/NP/PA acute (hospital) experience required.Perioperative experience preferred.Pediatric experience preferred.Excellent organizational, communication, and computer skills.Licensure/ Certifications:MA licensure as an Advanced Practice Nurse of a Physician AssistantBoston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.bchAPP

Position Summary:The Division of Gynecology at Boston Children’s Hospital, established in 1973 as the first of its kind in a U.S. children’s hospital, is renowned for treating patients globally, offering comprehensive care from birth through young adulthood for conditions such as pelvic pain, endometriosis, and gender dysphoria. The division is committed to excellence in gender-affirming care, with a team that includes physicians, fellows, residents, advanced practice providers, nursing, social work, and administrative professionals, working collaboratively within the Transgender Reproductive Health Program.Key Responsibilities:Patient-Centered Care: Provide high-quality medical and surgical care, focusing on gender-affirming surgeries and gynecologic care for both children and adults.Collaboration and Patient Management: Work closely with gynecologists in managing ambulatory and peri-operative patient care, ensuring comprehensive care for various patient groups including transgender, gender diverse, intersex, and others with genital diversity.Clinical Evaluation and Documentation: Conduct inclusive clinical evaluations, obtain complete health histories, document patient assessments, diagnoses, and care plans.Clinical Procedure and Surgical Assistance: Perform or assist with clinic procedures and potentially assist surgeons during OR cases, including writing appropriate surgical notes and discharge summaries.Administrative and Patient Communication: Manage patient communications and administrative tasks through the patient portal, ensuring effective correspondence with referring physicians and appropriate care coordination.Minimum Qualifications:EducationMaster of Science: Physician AssistantLicense & CertificationNational Provider Identifier (NPI) numberNational Convention of Certification of Physician Assistants Certification (PA-C)Current Massachusetts license as a Physician AssistantMA Controlled Substance LicenseDEA License (unless credentialed w/ modified prescription privileges per Core Privilege document)Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

Position Summary/ Department Summary:Nurse Practitioner, Urology- Primarily inpatient with some ambulatory coverage at least monthlyKey Responsibilities: Working 36 hours per week which includes rotating day shifts of 8,10 and 12 hours and every other weekend. Inpatient Responsibilities:Performs a complete history and physical exam and interprets findings.Diagnoses and manages common clinical problems of the identified patient populationPlans, implements, and evaluates the treatment plan in an interdisciplinary manner.Orders and interprets diagnostic studies and therapeutic interventions necessary to augment the patient's physical findings and treatment plan. Communicates these findings to the health care team, patients, and families.Participates in discharge planning with the health care team.Writes orders, prescriptions, and progress notes in the patient medical record. Dictates patient discharge summaries, and communicates to the primary care providers.Participates in the daily patient care rounds, interdisciplinary conferences, and teaching activities of the service.Communicates the patient's condition and plan of care to the patient and family. Engages in health teaching and counseling with the patient and their family in collaboration with the health care team.Performs selected diagnostic and therapeutic procedures.Participates in formal and informal teaching activities with staff nurses, physicians, interns and residents, and other members of the health care team.Communicates clearly and concisely with the health care team and appropriately consults and utilizes resources to meet the patient's needs.Maintains clinical competency and ongoing professional development through continuing education, professional activities, and self-evaluation.Ambulatory Responsibilities:Supporting the Urologist-of-the-Week (UOW) through triaging and managing clinical inquiries via Epic in-basketCompleting comprehensive chart reviews and summaries for patients undergoing evaluation for a second opinionCovering urgent clinic appointments on an as needed basisCovering General Urology clinic on an as needed basisPerforming in-person post-operative visitsWriting orders and prescriptionsReviewing and signing prior authorizations, letters of medical necessity, durable medical equipment scriptsCompleting peer-to-peer reviewsEngaging in health teaching and counselingCollaborating with an interdisciplinary teamCommunicating clearly and concisely with the healthcare team, patients, and familiesMaintains clinical competency and ongoing professional development through continuing education, professional activities, and self-evaluationsAbility to work at the Boston Children's Hospital Urology Satellites as needed.Minimum QualificationsEducation:A Master’s degree in Nursing (MSN) for Master's degree in Physician Assistant Studies Experience:1-3 years of PNP/PA experience preferredPrevious ICU or inpatient surgical experience preferredLicensure/ Certifications:MA licensure as an Advanced Practice Nurse- PNP or Physician Assistant *Sign-on bonus of $4,500.00 for part-time 36 hours per week (for candidates who have not worked at BCH in the past 2 years.)Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.bchAPP

Position Summary/ Department Summary:Nurse Practitioner or Physician Assistant in Interventional Radiology. *Please note this is a non-procedural role. This position is a flex position which will also cover the GPU as well as other Surgical and Procedural areas.Key Responsibilities:Assessing, diagnosing, and treating patients requiring Interventional Radiology interventions in consultation with the Interventional Radiologists. Ordering and interpretation of laboratory and diagnostic tests, post-procedural recovery care, inpatient rounds, consultation with other health care providers, coordination of care, referrals, prescription of medications, and follow up care including telephone updates, triage of complications and clinic visits. Obtaining pre-operative histories and conducting physical examinations.Working 20 hours per week: rotating days M-F including 8,10- and 12-hour shifts and some evenings. Minimum QualificationsEducation:A Masters Degree in Nursing or Physician Assistant StudiesExperience:1-2 years of PNP/FNP experience preferredPrior experience working with an interdisciplinary team preferredCandidates must have strong organizational and communication skills and be self-directed Licensure/ Certifications:A current MA license to practice as a NP (FNP or PNP) or PABoston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.bchAPP

Position Summary/ Department Summary:The Esophageal and Airway Treatment Center at Boston Children’s specializes in caring for infants, children and adolescents with routine to complex esophageal and airway conditions. Our team of pediatric experts from surgery, gastroenterology, pulmonary, ORL, nutrition, and Speech-Language pathologists work together to provide comprehensive and personalized treatment plans for patients and families. The Nurse Practitioner will have clinical, administrative and programmatic responsibilities. The management of these patients involves multidisciplinary care.Key Responsibilities:Providing coordination and direct care to patients diagnosed with Esophageal Atresia, Tracheomalacia, and related conditions who are admitted to the program. Such patients often have multi-system comorbidities in the VACTERL spectrum including congenital cardiac defects, colorectal/urogenital issues, neurosurgical issues.Functioning as the point person for hospitalized patients who have been accepted into the program.Primarily assisting in the care of inpatients - including making assessments, obtaining medical histories, performing physical exams and ordering necessary diagnostic and therapeutic interventions on patients under the direction of supervising physician(s), coordinating hospital-to-hospital transfers, and collaborating with other departments. Participating in daily rounds to reinforce plan of care.Some outpatient follow up care which may include direct care, telephone triage, and coordination of care in patient's medical home and provision of ongoing support to patients, their families and referring providers.Excellent communication skills, flexibility, interest and experience working in a team setting/complex academic environment will be essential.Working 40 hours per week, Monday - Friday, four 10 hour day shifts. Minimum QualificationsEducation:A Master’s degree in Nursing (MSN) Experience:RN/NP acute care (hospital) experience preferred.NICU or ICU experience a plus.Excellent organizational and communication skills and computer skills.Licensure/ Certifications:MA licensure as an Advanced Practice Nurse- PNP or FNPBoston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.bchAPP

Position Summary/ Department Summary: Physician Assistant, Emergency MedicineKey Responsibilities:The assessment and management of patients at all acuity levels with medical and/or surgical complaints.Working in collaboration with board certified pediatric emergency medicine (PEM) physicians, PEM fellows, Nurse Practitioners, emergency medicine and pediatrics residents, and medical students.Performing detailed histories and physical examinations, ordering and interpreting diagnostic studies, and developing and executing a wide range of care plans using sound clinical reasoning and critical thinking.Engaging in consultations with subspecialty services to aid in patient care.Performing emergency medicine procedures (including laceration repairs, incision and drainage, lumbar punctures, joint relocations, splinting, arthrocentesis, removal of nasal/ear foreign bodies, local nerve anesthesia and blocks). Developing discharge care plans with patients and families including prescribing medications and confirming primary care or specialty care follow-up. Working to promote and encourage optimal and realistic patient goals.Communicating with patients and family in a respectful manner leading to compassionate and empathetic care. Instructing and counseling patients regarding physical and mental health issues.Assisting in the education of medical and physician assistant students rotating in the department.Working 34.5 hours per week. Shifts are rotating Monday through Sunday and include days/evenings/overnights/weekends/holidays/on-call (Eligible for full-time benefits.)Minimum QualificationsEducation:A Master’s degree in Physician Assistant StudiesExperience:ED and/or pediatric PA experience preferredLicensure/ Certifications:A Current Massachusetts PA LicenseBoston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.bchAPP

Position Summary/ Department Summary:Temporary Nurse Practitioner, Aerodigestive CenterTarget start date late November 2025 target ending date June 2026Key Responsibilities:Providing patient care coordination, education, and evaluation of care needs for Aerodigestive Center patients in the outpatient settingPartnering with physicians, nurse practitioners, staff nurses, administrative support staff, and multidisciplinary team members (including pulmonary, ORL, SLPs, dietitians) to provide direct team based and independent patient care in the outpatient clinic setting.Providing care coordination by maintaining frequent contact with patients and families between clinic visits including acting as triage contact for patient phone calls and questions as needed, coordinating diagnostic studies and procedures and communicating with referring providers.Ensuring appropriate follow up and care coordination is in place after clinic.Participating in team meetings, assisting with ordering medications and medical supplies, interfacing with insurance and DME companies, participating in quality improvement projects and research.Working 40 hours per week, four 10-hour days for approximately 6 months, no weekend/evening/or callMinimum QualificationsEducation:Master of Science in Nursing Experience:1-3 years of pediatric Nurse Practitioner experience or new NP graduates with strong inpatient pediatric RN experience preferred.Licensure/ Certifications:MA licensure as an Advanced Practice Nurse PNP or FNP bchAPP

Position SummaryWe are seeking a Nurse Practitioner or Physician Assistant in the Acute Cardiac Care Unit (ACCU) to join the Cardiac Medical Advanced Practice Clinician Team.Key ResponsibilitiesCare for inpatient pediatric and adult patients with cardiac medical issues including congenital heart disease, arrhythmia, heart failure, and pre and post heart transplant managementCare for cardiology patients admitted to the Cardiology service for management of non-cardiac medical issuesCoordinate care for management of acute and chronic medical issuesCollaborate with members of the multidisciplinary team and consulting services to provide comprehensive care for optimal patient outcomesCoordinate complex discharge planning needsWork collaboratively in a family-centered environment.36 hours, up to 50% day/night rotation, every 3rd weekend, some holidays (including major)Minimal QualificationsEducationA Master of Science in Nursing or Master of Science in Physician Assistant StudiesExperience1+ year of current Nurse Practitioner experience preferred, or 1+ year of current PA experience preferred. Will consider new graduate Nurse Practitioners with 2+ years inpatient RN experience preferably in pediatric, cardiac, or higher level of care (ICU/ICP/ED) or new graduate PAs if prior pediatric cardiology and higher level of care rotations completed. Licensure/CertificationsCurrent MA NP or MA PA license with PNP or FNP certification*Sign-on bonus of $4,500.00 (for people who have not worked at BCH in the past 2 years.)Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, childcare and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

Position Summary/ Department Summary: Nurse Practitioner,General SurgeryKey Responsibilities:Working with the 24/7 NP covered general surgery service including: solid organ transplant, general surgery, CAIR, colorectal, EAT, bariatric and trauma as well as ICU consults on the Main campus.Clinical leadership, assessment and collaborative management of inpatient surgical patients aged newborn to young adult. Includes: interpretation of diagnostic tests, performance of therapeutic procedures, quality improvement initiatives and clinical research activities.Coordinating direct admission, timely discharge planning, consultations and participating in patient/family education in collaboration with the healthcare team.Working 40 hours per week: 12-hour shifts, 40 hours/week (average), split evenly between day/night shifts, every 4th night weekend with the opportunity to advance weekend requirements over time.This position is eligible to participate in the hospital new graduate 1 year APP fellowship. Minimum QualificationsEducation: Master’s Degree in Nursing Experience:Will give preference to those with at least 1 year of current Pediatric Nurse Practitioner experience, will consider new-grad and newer NPs with pediatric RN experience, BCH experience strongly preferred.Excellent organizational, communication, and computer skills required.Licensure/ Certifications:A current license from the Commonwealth of Massachusetts to practice as an Advanced Practice Nurse certification as a Pediatric Nurse Practitioner PNP**Sign-on bonus of $5,000.00 for fulltime (40 hours) NP hires (who have not worked at BCH in the past 2 years.)Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.bchAPP

Position Summary/ Department Summary:We are expanding our Advanced Practice Provider team in a state of the art 44 bed Cardiac Intensive Care Unit in a new Heart Center here at Boston Children’s Hospital. We are looking for diverse and motivated individuals to join our team here in Boston. When you join our team you will work with a supportive group of Advanced Practice Providers, Attending Physicians and Fellows. You will be responsible for taking care of Pre and Post-operative highly acute cardiac patients, along with children who have cardiac medical needs in the intensive care unit. We have an extensive Orientation Program to prepare you for taking care of these critically ill patients and to thrive here at Boston Children’s. Come join a supportive, multidisciplinary and collaborative team that puts the patient and families first through exceptional care and the latest Pediatric Cardiac Research.Key Responsibilities:Providing care to infants, children, and adults with congenital and acquired heart disease.Caring for patients with both acute and chronic cardiac disease.Collaborating with the CICU Attending physician, to conduct patient assessment, medical history, physical exams, and diagnose health and developmental problems.Participating in CICU medical rounds, including presentation of clinical information, plan development and continued management and modification of the plan for patients throughout the shift.Pre and Post-Op care of critically ill cardiac patients that involves management of ventilators, inotropic support, ECMO, CVVH, emergency situations and sedation titration.Procedures such as Intubation and Central lines, will be taught in both Simulation and during real-time, hands-on events.Extensive Orientation Program with a designated preceptor, simulation and didactic classes along with hands-on experience. Access to in-person and Zoom lectures by Heart Center experts as well as electronic recordings on OpenPediatrics.Participation in ongoing research and committees in the CICU.Offer consultation and education to all staff, patients and families.Working 40 hours per week, up to 50% rotation to nights after an orientation period with rotation of up to every 3rd weekend and some holidays. (Option for permanent night position available after an orientation period with rotation of up to every 3rd weekend and some holidays)Minimum QualificationsEducation:A graduate degree from an accredited Nurse Practitioner or Physician Assistant program.Experience: A minimum of 2 years of critical care RN, NP or PA experience.Possess a solid medical knowledge base for cardiopulmonary critical care medicine with an interest in congenital cardiac anomalies.Possess critical thinking skills and adaptability on a busy cardiac intensive care unit.Communication skills to work collaboratively with medical and surgical colleagues, staff and trainees.Licensure/ Certifications:A current license from the Commonwealth of Massachusetts to practice as a Nurse Practitioner or Physician Assistant.*Sign-on bonus of $5,000.00 (for people who have not worked at BCH in the past 2 years.)Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.bchAPP

Position Summary: Working as an inpatient team member within the Oncology Service at Boston Children’s Hospital to provide care for inpatient pediatric patients and families.Collaborating with a multidisciplinary team to provide comprehensive and quality family centered care and clinical oversight in a fast paced, collaborative environment with multiple opportunities for learning.Working 36hrs/week; rotating days/nights and weekendsMinimum Qualifications:EducationA Master’s of Science Degree in Nursing (MSN) or Master’s degree in Physician Assistant Studies.ExperienceA minimum of 2 years NP or PA experience required. Pediatric hematology/oncology or BMT RN/NP/PA experience preferred.License/Certification:A current NP or PA license.Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

Position Summary/ Department Summary:Nurse Practitioner/Physician Assistant, NICUKey Responsibilities:Managing the care of critically ill infants up to 6 months post-conceptual age, as part of a multidisciplinary team, on a 30-bed Level IV Neonatal Intensive Care Unit (NICU) Providing medical and surgical NICU care including but not limited to: airway and cardio-respiratory management, pain and sedation management, enteral and parenteral nutritional support, gastrointestinal disease management, congenital/genetic anomaly evaluationsSchedule is 36 hours per week (12-hour shifts), 50% rotation days and nights, weekend and holiday rotation requirements. Minimum QualificationsEducation:Masters of Science in Nursing or Masters in Physician Assistant Studies Experience:Must have at least 1 year experience in a Level III NICU or in a pediatric critical care setting. Will also consider a new graduate NP, PA, acute care PNP with NICU experience. Licensure/ Certifications:A current Massachusetts NP or PA license required (Neonatal NP or Acute Care Pediatric if an NP)*Sign-on bonus of $4,500.00 (for 36 hours) (for people who have not worked at BCH in the past 2 years.)Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamworkbchAPP

Position Summary/ Department Summary:Nurse Practitioner/Physician Assistant, NICUKey Responsibilities:Managing the care of critically ill infants up to 6 months post-conceptual age, as part of a multidisciplinary team, on a 30-bed Level IV Neonatal Intensive Care Unit (NICU) Providing medical and surgical NICU care including but not limited to: airway and cardio-respiratory management, pain and sedation management, enteral and parenteral nutritional support, gastrointestinal disease management, congenital/genetic anomaly evaluationsSchedule is 30 hours per week (12-hour shifts), 50% rotation days and nights, weekend and holiday rotation requirements. Minimum QualificationsEducation:Masters of Science in Nursing or Masters in Physician Assistant Studies Experience:Must have at least 1 year experience in a Level III NICU or in a pediatric critical care setting. Will also consider a new graduate NP, PA, acute care PNP with NICU experience. Licensure/ Certifications:A current Massachusetts NP or PA license required (Neonatal NP or Acute Care Pediatric if an NP)*Sign-on bonus of $3,750.00 (for 30 hours) (for people who have not worked at BCH in the past 2 years.)Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.bchAPP

Department SummaryOur 30-bed MSICU cares for medical and surgical patients ranging from newborn to early adult. The patient population is diverse with a variety of medical and surgical needs. Our newborn population primarily includes patients with congenital diaphragmatic hernia or those needing extracorporeal membrane oxygenation (ECMO) soon after birth. The children and early adults have a variety of diagnoses, including but not limited to acute respiratory distress syndrome, multiple trauma, septic shock, congenital malformations, and liver, lung, and kidney transplantation. We are seeking a qualified Nurse Practitioner or Physician Assistant to become an integral part of a team that believes in the value of personalized care and the power of multidisciplinary teams to provide the very best care possible to our patients and their families.Key ResponsibilitiesProvide care to infants, children, and adults with critical illness.Collaborate with supervising physicians to conduct patient assessments, medical histories, physical exams, and diagnose health and developmental problems.Manage therapeutic regimens for patients with acute and chronic disease according to approved guidelines.Participate in intensive care unit medical rounds, including presenting clinical information and updates on patient progress and management.Assist with establishing treatment plans and participate in all teaching activities conducted by the MSICU attending staff.Participate in ongoing research in the MSICU and offer expertise as a consultant and educator to other staff.Minimal QualificationsEducationMaster of Science in Nursing or Master of Science in Physician Assistant StudiesExperienceMinimum of 1 year of critical care experience as an Advanced Practice Provider preferred. Candidates with 2-3 yrs critical care experience as an RN may also be considered.Solid medical knowledge base for critical care medicine; pediatric experience preferred.Critical thinking skills and adaptability.Excellent communication skills and ability to work collaboratively with medical and surgical colleagues, staff, and trainees.Schedule: 40 hours/week, nights, every 4th weekend, and some holidays.Licensure/CertificationsCurrent MA NP or MA PA license with PNP or FNP certificationSign-on bonus of $5,000.00 (for people who have not worked at BCH in the past 2 years)Please note:During a public health emergency, individuals in this role may be expected to take on additional duties to respond to organizational needs.Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, childcare and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.bchAPP

Position Summary:The Boston Children's Hospital Critical Care Transport Team utilizes Emergency Medical Technicians to work collaboratively with the clinical team and the communication center, delivering safe, efficient, family-centered care to patients requiring critical care in transit. The EMT works within their scope of practice, following all team, hospital, and Massachusetts Office of Emergency Medical Services policies and protocols.Starting salary $27/hrKey Responsibilities:Managing transport equipment.Operating the Boston Children’s Hospital ambulance.Managing radio critical care transport team telephone requests.Manage Emergency Department referrals (“expects”) from the region.Arranging ambulance discharges from Boston Children’s Hospital.Trauma activations.Coordinating the transfer of diagnostic images.Facilitating telemedicine consults with several hospital emergency departments.36hrs; rotating days/nights and weekends.Minimum QualificationsEducation:A high school diploma or equivalent.Experience:A Minimum of 3 years EMT experience required.Experience in a 911 system is preferred.Good communication skills.The ability to work on a team.Licensure/ Certifications:Massachusetts Certified Emergency Medical Technician.Massachusetts driver's license/or equivalent.*This role is eligible for a $5,000.00 sign on bonus (not eligible for internal candidates and not eligible for former BCH employees who worked here in the past 2 years).Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

Department Summary:The Behavioral Health Transport Program, staffed with an Emergency Medical Technician (EMT) and a Behavioral Health Counselor (BHC), utilizing non-ambulance vehicles, will offer an alternative model to safely and appropriately facilitate transport for behavioral health patients receiving care at Boston Children’s Hospital and Franciscan Children’s to other behavioral health facilities.Key Responsibilities:Provides assistance in the transport and management of behavioral health patients between facilities, monitoring patients for physical and psychological safety.Operates vehicle in accordance with Massachusetts driving laws.Able to recognize signs of escalating behavior, agitation or psychiatric distress.Collaborates with mental health professionals to follow individualized care plans when available and utilized de-escalating techniques when appropriate.Demonstrates knowledge of operation of transport vehicle and equipment and ensures proper functioning prior to transport.Demonstrates continued professional growth through continuing education while maintaining competency as an EMT through required training and/or education. Also participates in Quality Assurance Program in conjunction with the Medical Director, Program Manager, and other medical control physicians.18hrs; days with rotating weekends.Minimum QualificationsEducation:A high school diploma or equivalent.Experience:At least 3 years of previous EMT experience required.Experience in an emergency (911) system preferred.Work required the analytical skills to gather and interpret data in situations in which the information or problems are relatively routine.Work requires frequently sitting, standing and walking for long periods. Requires bending, crouching and kneeling. Requires use of hands and fine motor skills, frequently lifting up to 50lbs. Must be able to work in small, confined spaces and be able to work in a mobile environment.Licensure/ Certifications:Massachusetts Certified Emergency Medical Technician.Massachusetts driver's license/or equivalent.Current in Basic Life Support for the Health Care ProviderBoston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

This position will be onsite at the Needham location.Position Summary/ Department Summary:Works under close supervision to provide support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families. Demonstrates interest in and ability to departmental and organizational initiatives & projects with a focus on continuous process improvement. Performs various administrative functions requiring basic knowledge of programs and services. Provides positive and effective customer service that supports departmental and hospital operations.Key Responsibilities: Provides positive and effective customer service to patients, families, and visitors, responding to routine inquiries and involving supervisors for complex issuesGreets, screens, directs, and registers patients; enrolls patients and caregivers in the patient portalCollaborates with referring providers and practices to manage complex patient issues; may rotate in call centersSchedules patient encounters and procedures under supervision; monitors daily schedules and coordinates flow to optimize patient experiencePrepares for and attends shift handoffs and team huddlesCollects patient vitals (e.g., height, weight, temperature) and completes questionnaires in EMR as neededPrepares examination rooms, assists patients, and ensures routine forms are ready for appointmentsCollects and processes patient demographics, insurance/payment, referral info, and clinical documentation; obtains authorizations and verificationsCollects co-payments, reconciles deposits, and provides accurate records in hospital systemsTranscribes treatment and billing data; communicates with other departments for clinical and administrative servicesAnswers, screens, and routes calls; triages urgent calls and initiates emergency services when requiredMaintains calendars, schedules meetings/events, and supports logistics for departmental programs and presentationsProvides general clerical support, including organizing documents, processing mail, photocopying, and handling recordsProcesses prescription refills, letters, and external requestsUses office and hospital systems (e.g., Microsoft Office, scheduling, billing applications) efficientlyParticipates in process improvement initiatives and supports internal changes to systems and proceduresMinimum QualificationsEducation:High School Diploma/ GEDExperience:Strong customer service and computer skills. Makes use of customer service knowledge to assist patients and families in resolving problems. Conveys a positive demeanor when interacting with patients, families, and coworkers. Ability to communicate in a clear, effective manner both orally and in writing and demonstrate empathy in difficult personal situations. Ability to work with diverse internal and external constituencies. PER positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (prorated for part-time positions, internals not eligible)*Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, childcare and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

Job Summery:The Senior PER will be responsible for monitoring clinic activity to ensure the best possible patient experience. Assists with resolving customer service and scheduling issues. Provides positive and effective customer service that supports departmental and hospital operations. Obtains and records required authorizations on electronic or manual scheduling systems to compile and distribute patient and staff schedules. Monitors daily schedule to optimize resource utilization and patient experience. Answers, screens, and routes telephone calls, records, and forwards messages, and triages calls for urgent information or services. Responds to requests for routine information or assistance within scope of knowledge and authority. Initiates call for emergency services as required. Participates in the development of training programs to update staff on department/hospital processes, including patient experience-focused initiatives and computer training. Demonstrates high-level problem-resolution skills, teamwork, and multitasking. Participates in and contributes to departmental and organizational initiatives projects with a focus on continuous process improvement.Key Responsibilities:Customer Service & Patient InteractionDelivers positive, effective customer service to patients, families, and visitors; resolves complex issues; responds to inquiries about hospital policies; collaborates with referring providers to manage complex patient needs.Patient Registration & AdmissionsRegisters patients, verifies demographics and insurance, collects documentation and co-payments, and ensures accurate billing. May gather clinical data (height, weight, temperature) and assist with room preparation.Scheduling & CoordinationSchedules patient appointments and procedures across departments; monitors clinic activity and daily schedules to optimize flow and resource use; coordinates with clinicians to support efficient operations.Discharge & Financial SupportSupports discharge processes, communicates with Financial Counsel, processes prior authorizations and referrals, and reconciles patient payments and deposits.Administrative SupportManages calendars, schedules meetings/events, handles communications and documentation, processes forms, manages records and mail, and coordinates services with other departments.Patient Flow & CommunicationParticipates in handoffs and huddles; routes calls, messages, and emergencies; ensures smooth patient and visitor flow throughout the department.Training & Staff SupportTrains, orients, and cross-trains staff; keeps staff informed on systems, procedures, and policy updates; assists in resolving issues and serves as a resource for billing, operations, and payer requirements.Technology UseProficient in office and clinical systems (e.g., Microsoft Office, phone/email, EMR, billing/scheduling applications); enrolls patients in online portals.Process ImprovementParticipates in departmental initiatives, recommends process changes, and supports implementation of system and workflow improvements.Minimum QualificationsEducation:High School Diploma or GED requiredExperience:Minimum of 1 year as a PER or related healthcare experience.This role is eligible for a $2,000 sign on bonus (not eligible for internal candidates and not eligible for former BCH employees who worked here in the past 12 months)Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, childcare and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

Key Responsibilities for the Sr. Patient Experience Representative:Demonstrates effective and empathetic customer service that supports departmental and hospital operations. Responds to patient needs and escalated concerns, ensuring a high-quality experience and timely resolution.Greets, screens, and directs patients, families, and visitors; monitors clinic flow to optimize the patient experience.Registers new patients and verifies demographic, insurance, and referral information.Obtains authorizations and referrals, enters billing and treatment codes, reconciles payments, and prepares deposits.Schedules patient appointments and procedures across providers and departments.May rotate into call center roles; communicate with referring providers and practices to facilitate patient management.Trains, orients, and cross-trains staff on departmental systems, policies, and procedures.Enrolls patients and caregivers in the patient portal and ensure staff is informed of customer service and IT system updates.Participates in and contributes to departmental initiatives, recommending and implementing process improvements.Minimum QualificationsEducation:High School Diploma or GED requiredExperience:Minimum 1 year of administrative, front desk or related healthcare experience required.Schedule:Monday – Friday, 8:30am – 5pmPER positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (prorated for part-time positions, internals not eligible)*Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, childcare and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

Job Summery: The Senior PER will be responsible for monitoring clinic activity to ensure the best possible patient experience. Assists with resolving customer service and scheduling issues. Provides positive and effective customer service that supports departmental and hospital operations. Obtains and records required authorizations on electronic or manual scheduling systems to compile and distribute patient and staff schedules. Monitors daily schedule to optimize resource utilization and patient experience. Answers, screens, and routes telephone calls, records, and forwards messages, and triages calls for urgent information or services. Responds to requests for routine information or assistance within scope of knowledge and authority. Initiates call for emergency services as required. Participates in the development of training programs to update staff on department/hospital processes, including patient experience-focused initiatives and computer training. Demonstrates high-level problem-resolution skills, teamwork, and multitasking. Participates in and contributes to departmental and organizational initiatives projects with a focus on continuous process improvement.Key Responsibilities:Customer Service & Patient InteractionDelivers positive, effective customer service to patients, families, and visitors; resolves complex issues; responds to inquiries about hospital policies; collaborates with referring providers to manage complex patient needs.Patient Registration & AdmissionsRegisters patients, verifies demographics and insurance, collects documentation and co-payments, and ensures accurate billing. May gather clinical data (height, weight, temperature) and assist with room preparation.Scheduling & CoordinationSchedules patient appointments and procedures across departments; monitors clinic activity and daily schedules to optimize flow and resource use; coordinates with clinicians to support efficient operations.Discharge & Financial SupportSupports discharge processes, communicates with Financial Counsel, processes prior authorizations and referrals, and reconciles patient payments and deposits.Administrative SupportManages calendars, schedules meetings/events, handles communications and documentation, processes forms, manages records and mail, and coordinates services with other departments.Patient Flow & CommunicationParticipates in handoffs and huddles; routes calls, messages, and emergencies; ensures smooth patient and visitor flow throughout the department.Training & Staff SupportTrains, orients, and cross-trains staff; keeps staff informed on systems, procedures, and policy updates; assists in resolving issues and serves as a resource for billing, operations, and payer requirements.Technology UseProficient in office and clinical systems (e.g., Microsoft Office, phone/email, EMR, billing/scheduling applications); enrolls patients in online portals.Process ImprovementParticipates in departmental initiatives, recommends process changes, and supports implementation of system and workflow improvements.Minimum QualificationsEducation:High School Diploma or GED requiredExperience:Minimum of 1 year as a PER or related healthcare experience.This role is eligible for a $2,000 sign on bonus (not eligible for internal candidates and not eligible for former BCH employees who worked here in the past 12 months)Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, childcare and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

Position Summary/ Department Summary:The Senior PER will be responsible for monitoring clinic activity to ensure the best possible patient experience. Assists with resolving customer service and scheduling issues. Provides positive and effective customer service that supports departmental and hospital operations. Obtains and records required authorizations on electronic or manual scheduling systems to compile and distribute patient and staff schedules. Monitors daily schedule to optimize resource utilization and patient experience. Answers, screens, and routes telephone calls, records, and forwards messages, and triages calls for urgent information or services. Responds to requests for routine information or assistance within scope of knowledge and authority. Initiates call for emergency services as required. Participates in the development of training programs to update staff on department/hospital processes, including patient experience-focused initiatives and computer training. Demonstrates high-level problem-resolution skills, teamwork, and multitasking. Participates in and contributes to departmental and organizational initiatives projects with a focus on continuous process improvement.Key Responsibilities:Provide positive customer service by greeting patients and families, managing a high volume of calls, and directing inquiries about hospital procedures.Manage the entire patient registration process, including collecting demographic and insurance information, generating patient ID bracelets, and obtaining necessary signatures and authorizations.Process all patient admission, transfer, and discharge paperwork, and notify the appropriate units of patient arrival.Handle various administrative duties, such as answering and routing calls, managing mail, activating overhead announcements for codes and admissions, and ordering supplies.Perform clerical and coordination tasks, including managing equipment issues, initiating safety and security requests, and communicating with other departments to coordinate services.Schedule, cancel, or reschedule patient appointments, tests, and procedures, and obtain necessary authorizations.Utilize all relevant office technology and clinical systems, including electronic health records and patient portals.Participate in training and cross-training other staff on department systems and procedures, as well as assisting with continuous process improvement initiatives.Minimum QualificationsEducation:High School Diploma / GEDExperience:Minimum of 1 year as a PER or related healthcare experienceLicensure/ Certifications:None RequiredThis role is eligible for a $2,000 sign on bonus (not eligible for internal candidates and not eligible for former BCH employees who worked here in the past 12 months)Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, childcare and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

Position Summary/ Department Summary:Under general supervision, provides support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families. Actively participates in and contributes to departmental and organizational initiatives & projects with a focus on continuous process improvement. Performs various administrative functions requiring in-depth knowledge of programs and services. Provides positive and effective customer service that supports departmental and hospital operations. Recognizes opportunities and recommends process improvement opportunities to enhance operational efficiency while maintaining accuracy.Key Responsibilities:·Customer Service: Greets, screens, and directs patients, families, and visitors, and provides effective customer service in person and on the phone.·Registration: Registers new patients, verifies insurance information, and collects co-payments.·Patient Coordination: Monitors clinic activity, schedules appointments, and assists with patient flow to ensure a positive experience.·Administrative Tasks: Answers calls, manages calendars, schedules meetings and events, and provides clerical support.·Records Management: Collects and organizes patient medical records, processes letters, and handles prescription refill requests.·Technology Use: Utilizes office technology, including phone systems and various software applications, and enrolls patients in the patient portal.·Process Improvement: Contributes to departmental projects aimed at improving processes and systems.Minimum QualificationsEducation:High School Diploma / GEDExperience:Internal: Minimum 6 months as a PER;External: Minimum of 6 months relevant healthcare experienceThis role is eligible for a $2,000 sign on bonus (not eligible for internal candidates and not eligible for former BCH employees who worked here in the past 12 months)Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, childcare and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

Position Summary/ Department Summary:Please note there is a 6 week/40 hours a week training commitment that is required which could include day/evening + weekend training before you go into your shift. Full flexibility is needed during this training period. $2,000 sign-on bonus (terms/taxes apply).Key Responsibilities: Emergency Department - Patient Experience Representative. 12:30pm-9pm including every other weekend and holidaysProviding positive and effective customer service that supports departmental and hospital administrative operations.Scheduling patient encounters and procedures to coordinate within and across providers, departments, and institutions.Answering, screening and routing telephone calls. Recording and forwarding messages and triaging calls for urgent information or services. Responding to requests for routine information or assisting within scope of knowledge and authority. Initiating calls for emergency services as required.Collaborating and communicating with referring providers and practices to facilitate management of complex patient issues.Greeting and directing patients, families and visitors.Monitoring daily schedule and patient flow to optimize resource utilization and patient experience.Communicating with clinicians and/or supervisors and routing patients/visitors to maintain efficient patient/visitor flow.Serving as a liaison with Engineering, ESD, Biomedical Engineering, and Materials Management to resolve equipment, supply, cleaning and safety issues; Following through on identified problems.Collecting and organizing medical records, information, materials and supplies required for admissions or encounters. Preparing requisitions and other standard forms as requested by clinician or supervisor.Verifying, recording and processing patient demographics, insurance/payment and referral information for patient encounters. Collecting all necessary clinical documentation and information.Collecting, compiling and forwarding related documentation for reimbursement.Minimum Qualifications Education:High-school or GED diploma. Bachelor's degree preferred. Experience:Superb customer service, keen attention to detail, strong computing skills with ability to learn new software quickly and ability to work in multiple systems simultaneously. A minimum of five shifts in a six-week period are required and must include some weekend shifts. Holiday shifts are required. Training requires approximately 6-8 weeks equivalent of full time shifts.Ability to work independently and as part of a team.Preferred experience such as customer service, administrative, or experience in a health care setting. The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations. Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.#Li-Onsite

Position Summary/ Department Summary:Please note there is a 6 week/40 hours a week training commitment that is required which could include day/evening + weekend training before you go into your shift. Full flexibility is needed during this training period. 5:30pm-2:00am24 hours a weekKey Responsibilities:Emergency Department - Patient Experience Representative Providing positive and effective customer service that supports departmental and hospital administrative operations.Scheduling patient encounters and procedures to coordinate within and across providers, departments, and institutions.Answering, screening and routing telephone calls. Recording and forwarding messages and triaging calls for urgent information or services. Responding to requests for routine information or assisting within scope of knowledge and authority. Initiating calls for emergency services as required.Collaborating and communicating with referring providers and practices to facilitate management of complex patient issues.Greeting and directing patients, families and visitors.Monitoring daily schedule and patient flow to optimize resource utilization and patient experience.Communicating with clinicians and/or supervisors and routing patients/visitors to maintain efficient patient/visitor flow.Serving as a liaison with Engineering, ESD, Biomedical Engineering, and Materials Management to resolve equipment, supply, cleaning and safety issues; Following through on identified problems.Collecting and organizing medical records, information, materials and supplies required for admissions or encounters. Preparing requisitions and other standard forms as requested by clinician or supervisor.Verifying, recording and processing patient demographics, insurance/payment and referral information for patient encounters. Collecting all necessary clinical documentation and information.Collecting, compiling and forwarding related documentation for reimbursement.Minimum Qualifications Education:High-school or GED diploma. Bachelor's degree preferred. Experience:Superb customer service, keen attention to detail, strong computing skills with ability to learn new software quickly and ability to work in multiple systems simultaneously. A minimum of five shifts in a six-week period are required and must include some weekend shifts. Holiday shifts are required. Training requires approximately 6-8 weeks equivalent of full time shifts.Ability to work independently and as part of a team.Preferred experience such as customer service, administrative, or experience in a health care setting. The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations. #Li-OnsiteBoston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.#Li-Onsite