General information Job Posting Title Quality Control Analyst - Background Clearance Investigation TS Date Thursday, July 3, 2025 City Boyers State PA Country United States Working time Full-time Description & Requirements Job-Specific Essential Duties and Responsibilities: -Develops and implements processes and procedures meant to improve and maintain quality throughout the organization -Reports to the Department head or Team Lead -Performs inspections of finished or in-process goods, analyzes data, and identifies trends in defects or errors. -Investigate quality failures and recommend changes to internal procedures to prevent future quality issues. -Assesses and reports on the impact of process changes on quality. -May be responsible for monitoring vendors or suppliers for compliance with established or contracted quality standards. Job-Specific Minimum Requirements: -Active Top-Secret clearance -High school degree with 2-3 years experience -Ability to go on-site to location within Boyers, PA -Performs work under direct supervision. -Handles basic issues and problems, and refers more complex issues to higher-level staff. -Possesses beginning-to-working knowledge of subject matter. Job-Specific Preferred Skills & Experience: -Ability to work as part of a team. -Problem/situation analysis. -Detail oriented. -Ability to meet deadlines. -Attentiveness. #FEDDODBPS #techjobs #clearance Essential Duties and Responsibilities:- Works on assignments that are moderately difficult, requiring judgement in resolving issues.- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.- Provide feedback on call monitoring results.- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings. Minimum Requirements - High School diploma or equivalent with 2-4 years of experience.- Associate degree preferred.- May have training or education in area of specialization. EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation. Minimum Salary $ 28.87 Maximum Salary $ 28.87

Why Guitar Center Here’s just some of the rewards: For our employees who are musicians we offer the unique opportunity of gig leavetake time off to share your music with the world and return to your job after your tour! Guitar Center offers robust benefits and perks, including Medical, Dental, Vision,401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options. POSITION OVERVIEW: Guitar Center embodies the world of creativity and music by encouraging staff to find their own individual sound. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy that comes from creating music. We believe in creating inclusive environments that put our customers first all the while fulfilling our mission. As our Repair Tech (Guitar), you will provide perform maintenance and repair services on customer-owned instruments and to assist in maintenance of specific store inventory, continually building and increasing the business through great customer experience and quality work. A few special characteristics that make our Repair Technicians successful: Customer Focus: Understands customer service principles, and able to provide an excellent customer experience. Able to connect with customers in a meaningful way. Is approachable, genuine, knowledgeable, encouraging, passionate, and committed to helping customers. Able to step in to handle customer service issues. Initiative: Able to identify opportunities & issues and follow through on work activities to capitalize or resolve them. Able to learn quickly and take positive action without being requested to do so. Able to develop knowledge and skills including product, store operations, sales, and leadership.Selling: Able to work through GC certification program to gain a base understanding of products and sales techniques. Training: Able to effectively train learners and communicate info and techniques so that they are retained. As our Repair Technician, you will: Interact with customers, ensuring a positive customer experienceService customer-owned instruments with a high level of craftsmanshipMaintain store owned gear, as requestedComplete warranty repair workAdditional duties as assignedRequirements: Skilled understanding of repairing Guitars Preferences: Foundational product knowledge on Guitar Center products Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job-related requirements. If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling 1-ext. 2862 or by sending an email to .

Why Guitar Center Here’s just some of the rewards: For our employees who are musicians we offer the unique opportunity of gig leavetake time off to share your music with the world and return to your job after your tour! Guitar Center offers robust benefits and perks, including Medical, Dental, Vision,401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options. POSITION OVERVIEW: Guitar Center embodies the world of creativity and music by encouraging staff to find their own individual sound. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy that comes from creating music. We believe in creating inclusive environments that put our customers first all the while fulfilling our mission. As our Repair Tech (Guitar), you will provide perform maintenance and repair services on customer-owned instruments and to assist in maintenance of specific store inventory, continually building and increasing the business through great customer experience and quality work. A few special characteristics that make our Repair Technicians successful: Customer Focus: Understands customer service principles, and able to provide an excellent customer experience. Able to connect with customers in a meaningful way. Is approachable, genuine, knowledgeable, encouraging, passionate, and committed to helping customers. Able to step in to handle customer service issues. Initiative: Able to identify opportunities & issues and follow through on work activities to capitalize or resolve them. Able to learn quickly and take positive action without being requested to do so. Able to develop knowledge and skills including product, store operations, sales, and leadership.Selling: Able to work through GC certification program to gain a base understanding of products and sales techniques. Training: Able to effectively train learners and communicate info and techniques so that they are retained. As our Repair Technician, you will: Interact with customers, ensuring a positive customer experienceService customer-owned instruments with a high level of craftsmanshipMaintain store owned gear, as requestedComplete warranty repair workAdditional duties as assignedRequirements: Skilled understanding of repairing Guitars Preferences: Foundational product knowledge on Guitar Center products Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job-related requirements. If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling 1-ext. 2862 or by sending an email to .

Why Guitar Center Here’s just some of the rewards: For our employees who are musicians we offer the unique opportunity of gig leavetake time off to share your music with the world and return to your job after your tour! Guitar Center offers robust benefits and perks, including Medical, Dental, Vision,401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options. POSITION OVERVIEW: Guitar Center embodies the world of creativity and music by encouraging staff to find their own individual sound. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy that comes from creating music. We believe in creating inclusive environments that put our customers first all the while fulfilling our mission. As our Repair Tech (Guitar), you will provide perform maintenance and repair services on customer-owned instruments and to assist in maintenance of specific store inventory, continually building and increasing the business through great customer experience and quality work. A few special characteristics that make our Repair Technicians successful: Customer Focus: Understands customer service principles, and able to provide an excellent customer experience. Able to connect with customers in a meaningful way. Is approachable, genuine, knowledgeable, encouraging, passionate, and committed to helping customers. Able to step in to handle customer service issues. Initiative: Able to identify opportunities & issues and follow through on work activities to capitalize or resolve them. Able to learn quickly and take positive action without being requested to do so. Able to develop knowledge and skills including product, store operations, sales, and leadership.Selling: Able to work through GC certification program to gain a base understanding of products and sales techniques. Training: Able to effectively train learners and communicate info and techniques so that they are retained. As our Repair Technician, you will: Interact with customers, ensuring a positive customer experienceService customer-owned instruments with a high level of craftsmanshipMaintain store owned gear, as requestedComplete warranty repair workAdditional duties as assignedRequirements: Skilled understanding of repairing Guitars Preferences: Foundational product knowledge on Guitar Center products Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job-related requirements. If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling 1-ext. 2862 or by sending an email to .

Why Guitar Center Here’s just some of the rewards: For our employees who are musicians we offer the unique opportunity of gig leavetake time off to share your music with the world and return to your job after your tour! Guitar Center offers robust benefits and perks, including Medical, Dental, Vision,401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options. POSITION OVERVIEW: Guitar Center embodies the world of creativity and music by encouraging staff to find their own individual sound. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy that comes from creating music. We believe in creating inclusive environments that put our customers first all the while fulfilling our mission. As our Repair Tech (Guitar), you will provide perform maintenance and repair services on customer-owned instruments and to assist in maintenance of specific store inventory, continually building and increasing the business through great customer experience and quality work. A few special characteristics that make our Repair Technicians successful: Customer Focus: Understands customer service principles, and able to provide an excellent customer experience. Able to connect with customers in a meaningful way. Is approachable, genuine, knowledgeable, encouraging, passionate, and committed to helping customers. Able to step in to handle customer service issues. Initiative: Able to identify opportunities & issues and follow through on work activities to capitalize or resolve them. Able to learn quickly and take positive action without being requested to do so. Able to develop knowledge and skills including product, store operations, sales, and leadership.Selling: Able to work through GC certification program to gain a base understanding of products and sales techniques. Training: Able to effectively train learners and communicate info and techniques so that they are retained. As our Repair Technician, you will: Interact with customers, ensuring a positive customer experienceService customer-owned instruments with a high level of craftsmanshipMaintain store owned gear, as requestedComplete warranty repair workAdditional duties as assignedRequirements: Skilled understanding of repairing Guitars Preferences: Foundational product knowledge on Guitar Center products Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job-related requirements. If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling 1-ext. 2862 or by sending an email to .

Why Guitar Center Here’s just some of the rewards: For our employees who are musicians we offer the unique opportunity of gig leavetake time off to share your music with the world and return to your job after your tour! Guitar Center offers robust benefits and perks, including Medical, Dental, Vision,401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options. POSITION OVERVIEW: Guitar Center embodies the world of creativity and music by encouraging staff to find their own individual sound. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy that comes from creating music. We believe in creating inclusive environments that put our customers first all the while fulfilling our mission. As our Repair Tech (Guitar), you will provide perform maintenance and repair services on customer-owned instruments and to assist in maintenance of specific store inventory, continually building and increasing the business through great customer experience and quality work. A few special characteristics that make our Repair Technicians successful: Customer Focus: Understands customer service principles, and able to provide an excellent customer experience. Able to connect with customers in a meaningful way. Is approachable, genuine, knowledgeable, encouraging, passionate, and committed to helping customers. Able to step in to handle customer service issues. Initiative: Able to identify opportunities & issues and follow through on work activities to capitalize or resolve them. Able to learn quickly and take positive action without being requested to do so. Able to develop knowledge and skills including product, store operations, sales, and leadership.Selling: Able to work through GC certification program to gain a base understanding of products and sales techniques. Training: Able to effectively train learners and communicate info and techniques so that they are retained. As our Repair Technician, you will: Interact with customers, ensuring a positive customer experienceService customer-owned instruments with a high level of craftsmanshipMaintain store owned gear, as requestedComplete warranty repair workAdditional duties as assignedRequirements: Skilled understanding of repairing Guitars Preferences: Foundational product knowledge on Guitar Center products Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job-related requirements. If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling 1-ext. 2862 or by sending an email to .

Why Guitar Center Here’s just some of the rewards: For our employees who are musicians we offer the unique opportunity of gig leavetake time off to share your music with the world and return to your job after your tour! Guitar Center offers robust benefits and perks, including Medical, Dental, Vision,401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options. POSITION OVERVIEW: Guitar Center embodies the world of creativity and music by encouraging staff to find their own individual sound. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy that comes from creating music. We believe in creating inclusive environments that put our customers first all the while fulfilling our mission. As our Repair Tech (Guitar), you will provide perform maintenance and repair services on customer-owned instruments and to assist in maintenance of specific store inventory, continually building and increasing the business through great customer experience and quality work. A few special characteristics that make our Repair Technicians successful: Customer Focus: Understands customer service principles, and able to provide an excellent customer experience. Able to connect with customers in a meaningful way. Is approachable, genuine, knowledgeable, encouraging, passionate, and committed to helping customers. Able to step in to handle customer service issues. Initiative: Able to identify opportunities & issues and follow through on work activities to capitalize or resolve them. Able to learn quickly and take positive action without being requested to do so. Able to develop knowledge and skills including product, store operations, sales, and leadership.Selling: Able to work through GC certification program to gain a base understanding of products and sales techniques. Training: Able to effectively train learners and communicate info and techniques so that they are retained. As our Repair Technician, you will: Interact with customers, ensuring a positive customer experienceService customer-owned instruments with a high level of craftsmanshipMaintain store owned gear, as requestedComplete warranty repair workAdditional duties as assignedRequirements: Skilled understanding of repairing Guitars Preferences: Foundational product knowledge on Guitar Center products Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job-related requirements. If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling 1-ext. 2862 or by sending an email to .

Why Guitar Center Here’s just some of the rewards: For our employees who are musicians we offer the unique opportunity of gig leavetake time off to share your music with the world and return to your job after your tour! Guitar Center offers robust benefits and perks, including Medical, Dental, Vision,401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options. POSITION OVERVIEW: Guitar Center embodies the world of creativity and music by encouraging staff to find their own individual sound. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy that comes from creating music. We believe in creating inclusive environments that put our customers first all the while fulfilling our mission. As our Repair Tech (Guitar), you will provide perform maintenance and repair services on customer-owned instruments and to assist in maintenance of specific store inventory, continually building and increasing the business through great customer experience and quality work. A few special characteristics that make our Repair Technicians successful: Customer Focus: Understands customer service principles, and able to provide an excellent customer experience. Able to connect with customers in a meaningful way. Is approachable, genuine, knowledgeable, encouraging, passionate, and committed to helping customers. Able to step in to handle customer service issues. Initiative: Able to identify opportunities & issues and follow through on work activities to capitalize or resolve them. Able to learn quickly and take positive action without being requested to do so. Able to develop knowledge and skills including product, store operations, sales, and leadership.Selling: Able to work through GC certification program to gain a base understanding of products and sales techniques. Training: Able to effectively train learners and communicate info and techniques so that they are retained. As our Repair Technician, you will: Interact with customers, ensuring a positive customer experienceService customer-owned instruments with a high level of craftsmanshipMaintain store owned gear, as requestedComplete warranty repair workAdditional duties as assignedRequirements: Skilled understanding of repairing Guitars Preferences: Foundational product knowledge on Guitar Center products Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job-related requirements. If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling 1-ext. 2862 or by sending an email to .

Why Guitar Center Here’s just some of the rewards: For our employees who are musicians we offer the unique opportunity of gig leavetake time off to share your music with the world and return to your job after your tour! Guitar Center offers robust benefits and perks, including Medical, Dental, Vision,401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options. POSITION OVERVIEW: Guitar Center embodies the world of creativity and music by encouraging staff to find their own individual sound. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy that comes from creating music. We believe in creating inclusive environments that put our customers first all the while fulfilling our mission. As our Repair Tech (Guitar), you will provide perform maintenance and repair services on customer-owned instruments and to assist in maintenance of specific store inventory, continually building and increasing the business through great customer experience and quality work. A few special characteristics that make our Repair Technicians successful: Customer Focus: Understands customer service principles, and able to provide an excellent customer experience. Able to connect with customers in a meaningful way. Is approachable, genuine, knowledgeable, encouraging, passionate, and committed to helping customers. Able to step in to handle customer service issues. Initiative: Able to identify opportunities & issues and follow through on work activities to capitalize or resolve them. Able to learn quickly and take positive action without being requested to do so. Able to develop knowledge and skills including product, store operations, sales, and leadership.Selling: Able to work through GC certification program to gain a base understanding of products and sales techniques. Training: Able to effectively train learners and communicate info and techniques so that they are retained. As our Repair Technician, you will: Interact with customers, ensuring a positive customer experienceService customer-owned instruments with a high level of craftsmanshipMaintain store owned gear, as requestedComplete warranty repair workAdditional duties as assignedRequirements: Skilled understanding of repairing Guitars Preferences: Foundational product knowledge on Guitar Center products Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job-related requirements. If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling 1-ext. 2862 or by sending an email to .

Why Guitar Center Here’s just some of the rewards: For our employees who are musicians we offer the unique opportunity of gig leavetake time off to share your music with the world and return to your job after your tour! Guitar Center offers robust benefits and perks, including Medical, Dental, Vision,401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options. POSITION OVERVIEW: Guitar Center embodies the world of creativity and music by encouraging staff to find their own individual sound. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy that comes from creating music. We believe in creating inclusive environments that put our customers first all the while fulfilling our mission. As our Repair Tech (Guitar), you will provide perform maintenance and repair services on customer-owned instruments and to assist in maintenance of specific store inventory, continually building and increasing the business through great customer experience and quality work. A few special characteristics that make our Repair Technicians successful: Customer Focus: Understands customer service principles, and able to provide an excellent customer experience. Able to connect with customers in a meaningful way. Is approachable, genuine, knowledgeable, encouraging, passionate, and committed to helping customers. Able to step in to handle customer service issues. Initiative: Able to identify opportunities & issues and follow through on work activities to capitalize or resolve them. Able to learn quickly and take positive action without being requested to do so. Able to develop knowledge and skills including product, store operations, sales, and leadership.Selling: Able to work through GC certification program to gain a base understanding of products and sales techniques. Training: Able to effectively train learners and communicate info and techniques so that they are retained. As our Repair Technician, you will: Interact with customers, ensuring a positive customer experienceService customer-owned instruments with a high level of craftsmanshipMaintain store owned gear, as requestedComplete warranty repair workAdditional duties as assignedRequirements: Skilled understanding of repairing Guitars Preferences: Foundational product knowledge on Guitar Center products Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job-related requirements. If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling 1-ext. 2862 or by sending an email to .