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Full Time
7/6/2025
Wilkes Barre, PA 18702
(33.5 miles)
Supervisor, Call Center Operations Astound, the sixth-largest telecommunications provider in the United States, is a leading supplier of cutting-edge technology and communications servicesand applicants like you make it all possible. To develop your career, we provide one-on-one training and coaching, a supportive work environment and the opportunity to represent a superior telecommunications company. Additionally, we offer a robust benefits package, including rewards, recognition and employee discounts to ensure your continued success. With us, you’ll stay empowered to do your best work by creating astounding possibilities for local communities and beyond. Job Summary: Oversee the day-to-day activities of a call center, including optimizing forecasting, staffing, scheduling and overall capacity plan performance to ensure service delivery and customer satisfaction across the enterprise. Focus on improving operational efficiency and optimizing workflows. Monitor, manage and respond to incident management of call center tools and technology and customer impacting events through social media, digital and voice channels. Oversight of Care Social Media team ensuring effective engagement with followers and alignment with company’s brand. Where you will work:This is a hybrid opportunity! This position will sit in either Wilkes-Barre, PA; Bethlehem, PA; or San Marcos, TX. Duties and Responsibilities: Identify customer impacting events through data gathering associated with social, digital and voice contact channels.Supervise, coach, develop and train agents and other support staff for increased knowledge and performance.Utilize WFM software and other technology tools to automate tasks and improve accuracy and efficiency.Review forecast to actual metrics for all internal, vendor and specialized queue groups to ensure accuracy and performance.Collaborate with other departments to create self-help opportunities that allow employees to self-service WFM requests or other technology platforms to reduce contacts for manual intervention.Effectively convey expectations, provide feedback and communicate customer and employee needs.Supervise tier 1 Help Desk to resolve technical issues and implement best practices to improve service delivery.Maintain documentation on performance, disciplinary actions, and coaching history.Support employee engagement, morale, and recognition efforts.Ensure consistent and cohesive customer messaging across all customer contact channels. (Phone, Social Media, Chat, etc.)Produce month end operational reporting for Help Desk and Social Media. (Sprout)Provide feedback to management on operational challenges, product/service issues, and customer trends.Ensure compliance with company policies, regulatory requirements (e.g., FCC, CPNI) and quality standards.Actively support, promote, and advance all aspects of Astound’s Inclusion and Belonging work, recognizing it as a business priority, including creating a work environment where all employees feel valued, respected, heard, and empowered.Other duties as assigned. Requirements/Qualifications: Education: High school diploma or equivalent Experience: Minimum of 2 years’ experience with WFM software requiredMinimum of 5 years’ experience in call center environment requiredPrevious leadership experience in a call center environment required Knowledge, Skills and Abilities: Knowledge of NOC Operations and high-level understanding of NOC ToolsAbility to provide concise and clear communications both verbal and in writingProficient in Call Center tools and technologyCoaching and development skillsLeader in change managementStay up-to-date on industry trends and share ideas on improvement opportunities associated with these trends Work-from-Home Requirements: You need a dedicated, private room in your home that is quiet during work hours.You must provide an Internet connection of 50 MB or more, which is hard-wired (Ethernet connected) from the modem to your company PC.Astound will provide all computer equipment.Your desktop work surface must have room for 2 PC monitors.In the event of disruptions resulting in a poor Internet connection or in-home disruption, you will be required to work from the office.Employees must live within a 60 mile commuting distance from the Wilkes-Barre, PA; Bethlehem, PA; or San Marcos, TX office.You will be required to sign a written form to acknowledge these work-from-home requirements.You must have a personal cell phone to install a security application. We are Proud to Offer an Astounding Benefits Package Including:Rewards: Competitive compensation planEntertainment: Free internet/video/phone service if you reside in an Astound serviceable areaRetirement: 401k with employer match and immediate vestingFamily: Paid parental leave and insurance benefits (Medical/Dental/Vision/Life/Disability)Professional Development: Paid training & tuition reimbursement programLeisure and Fun: Employee discount programLive YOUR Life: Generous paid time off plansImpact: Established, yet growing, organization where you can make a real impact!*Benefits listed above are for regular full-time position Is this the career opportunity you’ve been searching for If yes, then apply now! The base salary range in Pennsylvania and Texas for this position is $40,000 - $65,000 (annually), plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. It is specific to Pennsylvania and Texas and may not be applicable to other locations. Our Mission Statement:* Take care of our customers* Take care of each other* Do what we say we are going to do* Have fun Diverse Workforce / EEO:Astound is proud to be an Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.FCO (For San Francisco Candidates Only):Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.CCPA Employee Privacy Policy (For California Candidates Only):https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdfEqual Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Full Time
7/6/2025
Wilkes Barre, PA 18702
(33.5 miles)
Manager Call Center Operations Astound, the sixth-largest telecommunications provider in the United States, is a leading supplier of cutting-edge technology and communications servicesand applicants like you make it all possible. To develop your career, we provide one-on-one training and coaching, a supportive work environment and the opportunity to represent a superior telecommunications company. Additionally, we offer a robust benefits package, including rewards, recognition and employee discounts to ensure your continued success. With us, you’ll stay empowered to do your best work by creating astounding possibilities for local communities and beyond. Job Summary: Work to develop, plan and drive operational strategies of the call center organization, including optimizing staffing, scheduling, and overall performance to ensure service delivery and customer satisfaction. Focus on improving operational efficiency and optimizing workflows. Monitor, manage, and respond to incident management of call center tools and technology and customer impacting events through social media, digital, and voice channels. Oversight of Workforce Management and Social Media Teams to ensure operational success and continuous development of team capabilities. Where you will work:This is a hybrid opportunity! This position will sit in either Wilkes-Barre, PA; Bethlehem, PA; or San Marcos, TX. Duties and Responsibilities: Accurately forecast call volume and staffing needs based on historical data, trends and other relevant factors. Develop and maintain optimized schedules for agents, insource and outsource to achieve established KPIs. Monitor queue performance, adjust staffing levels in real time, and escalate operational risks proactively. Manage and measure the call center actual to budget results across all metrics, KPIs and locations. Manage specialized skill groups to include identifying challenges and providing improvement suggestions. Utilize WFM software and other technology tools to automate tasks, improve forecasting and analyze data and establish real-time monitoring and adherence guidelines. Collaborate with other stakeholders to quickly identify, notify and resolve employee and customer impacting issues to improve the employee and customer experience. Identify and develop processes and awareness to proactively promote self-service. Interpret performance data, identify areas for improvement and provide recommendations. Oversee performance of Operations Supervisor ensuring service levels, handle times and other KPI’s are consistently met. Manage tier 1 Help Desk to resolve technical issues and implement best practices to improve service delivery. Collaborate with IT and Product teams to implement and test enhancements to systems, scripts and other relevant items. Own resolution of high-impact escalations and systemic service issues. Conduct performance reviews, succession planning, and leadership development to build and maintain bench strength. Actively support, promote, and advance all aspects of Astound’s Inclusion and Belonging work, recognizing it as a business priority, including creating a work environment where all employees feel valued, respected, heard, and empowered. Other duties as assigned Requirements/Qualifications: Education: High school diploma or equivalent requiredDegree in Business preferred Experience: Minimum of 4 years experience in WFM and using WFM software requiredMinimum of 5 years experience in call center environment requiredPrevious Leadership experience in a call center environment required Knowledge, Skills and Abilities: Time Management – prioritizing tasks and managing workload efficiently Knowledge of NOC Operations and high level understanding of NOC Tools Ability to provide concise and clear communications both verbal and in writing Proficient in Call Center tools and technology Ability to create a collaborative, high performing environment driven to achieve success Ability to influence teams to drive results Delegation – ability to effectively assigns tasks and responsibilities Leader in change management Stay up to date on industry trends and share ideas on improvement opportunities associated with these trends Work-from-Home Requirements: You need a dedicated, private room in your home that is quiet during work hours.You must provide an Internet connection of 50 MB or more, which is hard-wired (Ethernet connected) from the modem to your company PC.Astound will provide all computer equipment.Your desktop work surface must have room for 2 PC monitors.In the event of disruptions resulting in a poor Internet connection or in-home disruption, you will be required to work from the office.Employees must live within a 60 mile commuting distance from the Wilkes-Barre, PA; Bethlehem, PA; or San Marcos, TX office.You will be required to sign a written form to acknowledge these work-from-home requirements.You must have a personal cell phone to install a security application. We are Proud to Offer an Astounding Benefits Package Including:Rewards: Competitive compensation planEntertainment: Free internet/video/phone service if you reside in an Astound serviceable areaRetirement: 401k with employer match and immediate vestingFamily: Paid parental leave and insurance benefits (Medical/Dental/Vision/Life/Disability)Professional Development: Paid training & tuition reimbursement programLeisure and Fun: Employee discount programLive YOUR Life: Generous paid time off plansImpact: Established, yet growing, organization where you can make a real impact!*Benefits listed above are for regular full-time position Is this the career opportunity you’ve been searching for If yes, then apply now! The base salary range in Pennsylvania and Texas for this position is $55,000 - $80,000 (annually), plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. It is specific to Pennsylvania and Texas and may not be applicable to other locations. Our Mission Statement:* Take care of our customers* Take care of each other* Do what we say we are going to do* Have fun Diverse Workforce / EEO:Astound is proud to be an Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.FCO (For San Francisco Candidates Only):Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.CCPA Employee Privacy Policy (For California Candidates Only):https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdfEqual Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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You know your goal is the design of a program that will restore, reinforce, and enhance their physical abilities and independence.You're adaptable to the needs of the patient and can find joy in the variety of the work and the settings.You're a teammate and are looking for collaboration with your peers, but you're also happy to make referrals to help your patient get the care they need to thrive.You know that being an Occupational Therapist means you're a teacher who can train patients and caregivers on the skills they need to promote independence and productivity.If this sounds like you, we'd love to meet you!Powerback Rehabilitation (Powerback) is a new way of delivering recovery, rehabilitation, respiratory, and wellness services to patients across the nation. We deliver an empowered approach to achieving your full potential by providing integrated and individualized solutions. Our reimagined approach to rehabilitation connects directly to the patient experience, which is centered on transforming the road to recovery for everyone and helping patients get their power back. It's patient-centered care that provides a sustainable way of feeling better, moving better, breathing better, and living better.Working in a company that values growth and understands what it means to be a caregiver is refreshing. Our CEO is a former staff therapist. We offer growth, paths forward, and we are committed to patient-centered care. We are growing, stable, and need people like you, who have a calling to help people thrive.Isn't it time for you to work with a team where 86% of them know and feel their work makes a difference So much so, we're certified as a 2023 Great Place to Work.Now is the time for you to join Powerback.Powerback has streamlined our hiring process:Applying takes 3 minutes, give or take.You'll hear back from us within 1 business day.If you meet the qualifications, a recruiter will call you for a 10-minute conversation within 2-3 business days, depending on your availability.You will then be presented to the hiring managerThe hiring manager will reach out within a business day to schedule the interview.This all happens within 1-5 business days from the phone screen. After your interview, the hiring manager makes a quick decision. We aim to accomplish this within the week.If the hiring manager wants to move forward, you will hear from us within a business day, because we are excited to get you started! Qualifications: * They must have a Bachelor's degree in an occupational therapy curriculum accredited by ACOTE standards.* They must have initial registration from the National Board for Certification in Occupational Therapy.* The Occupational Therapist must hold a valid and unencumbered occupational therapy license as required in the state of practice. Posted Salary Range: USD $50.00 - USD $62.00 /Hr.
Full Time
7/4/2025
Pottsville, PA 17901
(10.8 miles)
Occupational Therapist Career Opportunity Your Calling, Close to Home and HeartAre you in pursuit of a career that's more than a job, one that aligns with your heart and community We believe in the power of creating positive change within local communities through exceptional Occupational Therapy services, empowering individuals toward independence and an improved quality of life. Envision the opportunity to profoundly impact patients' lives, providing vital care and support, and contributing to inspiring outcomes. If this resonates, you're in the right place. As an Occupational Therapist, your role thrives on recognizing the significance of small victories in driving substantial change. Utilize your specialized skills to deliver top-tier, compassionate, and personalized care to our rehabilitation patients. Embrace a supportive team environment infused with motivation and joy in their work, granting access to cutting-edge technology. Start a rewarding career with comprehensive benefits, ensuring your peace of mind and professional growth from day one. Welcome to a fulfilling career journey where your care brings lasting impact and personal fulfillment. A Glimpse into Our WorldWhether you're laying the foundation of your career or a seasoned Occupational Therapist in search of a nurturing environment to call home, we are confident you'll feel the difference the moment you join our team. Being at Encompass Health means being a part of a growing national inpatient rehabilitation leader. We take pride in our career growth opportunities and the collaborative spirit of our team members, united for the greater good of our patients. Our recognitions, including being named one of the "World's Most Admired Companies" and receiving the Fortune 100 Best Companies to Work For® Award, make us immensely proud. Benefits That Begin With YouOur benefits are designed to support your well-being and start on day one:• Affordable medical, dental, and vision plans for both full-time and part-time employees and their families.• Generous paid time off that accrues over time.• Tuition reimbursement and continuous education opportunities for your professional growth.• Company-matching 401(k) and employee stock purchase plans, securing your financial future.• Flexible spending and health savings accounts tailored to your unique needs.• A vibrant community of individuals who are passionate about what they do. Be the Occupational Therapist You've Always Aspired to BeYour impactful journey involves:• Providing direct care to patients in need of occupational therapy.• Guiding patients by supervising care and treatments, leading patient assessments, creating personalized care plans, and targeting and resolving patient concerns.• Building meaningful relationships with patients by dedicating time to understand their physical, mental, and emotional needs for a successful recovery.• Celebrating patient victories along the way. Qualifications• Current licensure or certification required by state regulations.• CPR certification.• Master's Degree preferred, or Bachelor's Degree plus sufficient experience in the field. The Encompass Health WayWe proudly set the standard in care by leading with empathy, doing what's right, focusing on the positive, and standing stronger together. Encompass Health is a trusted leader in post-acute care with over 150 nationwide locations and a team of 36,000 exceptional individuals and growing!At Encompass Health, we celebrate and welcome diversity in our inclusive culture. We provide equal employment opportunities regardless of race, ethnicity, gender, sexual orientation, gender identity or expression, religion, national origin, color, creed, age, mental or physical disability, or any other protected classification.We're looking forward to meeting you, and we truly mean that. Join our family, and let's make a positive impact together.
Full Time
7/4/2025
Pottsville, PA 17901
(10.8 miles)
Occupational Therapist Career Opportunity Your Calling, Close to Home and HeartAre you in pursuit of a career that's more than a job, one that aligns with your heart and community We believe in the power of creating positive change within local communities through exceptional Occupational Therapy services, empowering individuals toward independence and an improved quality of life. Envision the opportunity to profoundly impact patients' lives, providing vital care and support, and contributing to inspiring outcomes. If this resonates, you're in the right place. As an Occupational Therapist, your role thrives on recognizing the significance of small victories in driving substantial change. Utilize your specialized skills to deliver top-tier, compassionate, and personalized care to our rehabilitation patients. Embrace a supportive team environment infused with motivation and joy in their work, granting access to cutting-edge technology. Start a rewarding career with comprehensive benefits, ensuring your peace of mind and professional growth from day one. Welcome to a fulfilling career journey where your care brings lasting impact and personal fulfillment. A Glimpse into Our WorldWhether you're laying the foundation of your career or a seasoned Occupational Therapist in search of a nurturing environment to call home, we are confident you'll feel the difference the moment you join our team. Being at Encompass Health means being a part of a growing national inpatient rehabilitation leader. We take pride in our career growth opportunities and the collaborative spirit of our team members, united for the greater good of our patients. Our recognitions, including being named one of the "World's Most Admired Companies" and receiving the Fortune 100 Best Companies to Work For® Award, make us immensely proud. Benefits That Begin With YouOur benefits are designed to support your well-being and start on day one:• Affordable medical, dental, and vision plans for both full-time and part-time employees and their families.• Generous paid time off that accrues over time.• Tuition reimbursement and continuous education opportunities for your professional growth.• Company-matching 401(k) and employee stock purchase plans, securing your financial future.• Flexible spending and health savings accounts tailored to your unique needs.• A vibrant community of individuals who are passionate about what they do. Be the Occupational Therapist You've Always Aspired to BeYour impactful journey involves:• Providing direct care to patients in need of occupational therapy.• Guiding patients by supervising care and treatments, leading patient assessments, creating personalized care plans, and targeting and resolving patient concerns.• Building meaningful relationships with patients by dedicating time to understand their physical, mental, and emotional needs for a successful recovery.• Celebrating patient victories along the way. Qualifications• Current licensure or certification required by state regulations.• CPR certification.• Master's Degree preferred, or Bachelor's Degree plus sufficient experience in the field. The Encompass Health WayWe proudly set the standard in care by leading with empathy, doing what's right, focusing on the positive, and standing stronger together. Encompass Health is a trusted leader in post-acute care with over 150 nationwide locations and a team of 36,000 exceptional individuals and growing!At Encompass Health, we celebrate and welcome diversity in our inclusive culture. We provide equal employment opportunities regardless of race, ethnicity, gender, sexual orientation, gender identity or expression, religion, national origin, color, creed, age, mental or physical disability, or any other protected classification.We're looking forward to meeting you, and we truly mean that. Join our family, and let's make a positive impact together.
Full Time
6/19/2025
Shenandoah, PA 17976
(9.4 miles)
Hiring for all positions full-time, part-time and PRN days and nights available. 8 & 12 hour shifts available. Hourly rate range $38.00 - $46.00 / hourExcellent PRN rates Compensation will be determined based on years of experience and applicable certifications. This position also includes generous shift differentials. Registered Nurse Career Opportunity Encompass Health: Where Nursing Meets Heart, Home, and HealingAre you seeking a nursing career deeply rooted in purpose, close to your heart and home Encompass Health offers a transformative journey where your expertise as a Registered Nurse becomes an integral part of patients' recoveries. Picture the impact of providing individualized, compassionate care that guides patients along their path to healing. With us, small victories lead to monumental impacts as you use your specialized skills to offer top-tier, personalized support. Understand your patients deeply, assist in their rehabilitation goals, and thrive in an environment equipped with cutting-edge technology.Welcome to a place where nursing becomes a profound contribution to both community and personal fulfillment. A Glimpse into Our WorldAt Encompass Health, you'll experience the difference the moment you become a part of our team. Being at Encompass Health means aligning with a rapidly growing national inpatient rehabilitation leader. We take pride in the growth opportunities we offer and how our team unites for the greater good of our patients. Our achievements include being named one of the "World's Most Admired Companies" and receiving the Fortune 100 Best Companies to Work For® Award, among other accolades, which is nothing short of amazing. Starting Perks and BenefitsOur benefits are designed to support your well-being and start on day one:Affordable medical, dental, and vision plans for both full-time and part-time employees and their families. Generous paid time off that accrues over time. Opportunities for tuition reimbursement and continuous education. Company-matching 401(k) and employee stock purchase plans. Flexible spending and health savings accounts. A vibrant community of individuals passionate about the work they do! Realize Your Vision as a Registered NurseSupervise care and treatments, lead patient assessments, tailor care plans, and address patient concerns to provide exceptional care. Build meaningful relationships with patients and their families, understanding their unique needs to facilitate their recovery. Collaborate and communicate effectively with various departments to ensure coordinated care and provide direct patient care when needed. Serve as a resource for fellow staff, supporting them with complex patient needs and inquiries. Celebrate victories and milestones achieved by our patients. QualificationsValid RN licensures as required by state regulations. CPR certification (ACLS preferred). CRRN certification preferred. One year of experience in a rehabilitation hospital setting is preferred. The Encompass Health WayWe proudly set the standard in care by leading with empathy, doing what's right, focusing on the positive, and standing stronger together. Encompass Health is a trusted leader in post-acute care with over 150 nationwide locations and a team of 36,000 exceptional individuals and growing!At Encompass Health, we celebrate and welcome diversity in our inclusive culture. We provide equal employment opportunities regardless of race, ethnicity, gender, sexual orientation, gender identity or expression, religion, national origin, color, creed, age, mental or physical disability, or any other protected classification.We're eager to meet you, and we genuinely mean that. Join us on this remarkable journey!
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