Inizio Engage has a long-standing partnership with a leading Biotechnology company, across Commercial, Patient Solutions and Medical Affairs businesses.The Operations Manager is responsible for overseeing operational activities to analyze and improve program processes, aiming to enhance quality, productivity, and efficiency. Collaborate with the program Leadership Team to achieve operational excellence in line with the program scope. Facilitating communication between clients, internal teams, and external vendors. In conjunction with the Client Account Manager/Director, handle the operational needs of the program including but not limited to the duties and responsibilities listed belowThis is your opportunity to join Inizio Engage and represent a top biotechnology company!What’s in it for you Competitive compensationExcellent Benefits – accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and paternity leave benefits, employee discounts/promotionsEmployee discounts & exclusive promotionsRecognition programs, contests, and company-wide awardsExceptional, collaborative cultureBest Places to Work in BioPharma (2022, 2023, & 2024)Certified Great Place to Work (2022, 2023, 2025)What will you be doing Plan tasks and prioritize activities to meet agreed-upon program and organizational goals, considering resource needs and scheduling.Actively pursue operational objectives and program enhancements both internally and in partnership with the client.Maintain constant communication with management, staff, and clients to ensure proper tactical operation of program requirements.Escalate concerns and program obstacles in a timely manner to the client account manager/director.Collaborate with other departments to support cross-functional initiatives and projects.Represent the program(s) in meetings and communicate effectively with stakeholders at all levels.Communicate openly with clarity and impact at all levels.Grow the efficiency of existing program processes and procedures through data analysis and reporting.Ensure operational activities remain on track and on time while evaluating and problem-solving gaps in efficiencies.Help create quality improvement programs to increase efficiency and improve service levels.Develop and implement organizational policies and procedures to ensure compliance and best practices in conjunction with the Client Account Director.Ensure the timely delivery of all required internal and external reports and their accuracy.Complete all required administrative tasks in a timely manner within the deadlines required for the program.Adhere to all company and client policies, procedures, and training requirements.Manage and oversee the program's CRM functionality and reporting requirements.Support and track the operational plan and actions for program implementations.Ensure program technology is working as expected and escalate, advise, or report issues as required.Develop a deep understanding of how program technology operates/flows from a business perspective.Identify areas of improvement by working with and listening to the program team members.Create documented resources, if applicable, to assist new hires and existing team members in navigating the systems.Protect patient privacy and confidentiality by following HIPAA guidelines.Ensure all compliance requirements are met as per Client and Inizio Engage requirementsLead all quality and compliance reporting for the program as mutually agreed between the Client and Inizio Engage for the programEnsure the program are audit ready through collaboration with the program(s) leadership teamTravel 15% of the time as needed for business purposes.What do you need for this position Bachelor’s degree in operations management, business administration, or related field3+ years’ proven experience in a program operations positionProject Management Professional (PMP) or other relevant project management certification would be advantageousStrong process development and oversight skillsExcellent ability to delegate responsibilities while maintaining organizational control of branch operations and client servicesSolid communication skills both in writing and verbal. Knowledge of general business software and aptitude to learn new applications; proficiency in Microsoft Office (Word, Excel, Outlook)Travel 15% of the time as needed for business purposes.About Inizio EngageInizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need.We believe in our values:We empower everyone/We rise to the challenge/We work as one/We ask what if/We do the right thing, and we will ask you how your personal values align to them.To learn more about Inizio Engage, visit us at:https://inizio.health/Inizio Engage is proud to be an equal opportunity employer. Individuals seeking employment at Inizio are considered without regards to age, ancestry, color, gender, gender identity or expression, genetic information, marital status, medical condition (including pregnancy, childbirth, or related medical conditions), mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. Further, pursuant to applicable local ordinances, Inizio will consider for employment qualified applicants with arrest and conviction records.Inizio Engage is an equal opportunity employer M/F/V/D. We appreciate your interest in our company, however, only qualified candidates will be considered.