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Customer Service Jobs
Full Time
5/23/2025
Avon, OH 44011
(26.8 miles)
$60,000 to $120,000 / yr
The pay range is $60,000.00 - $120,000.00Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications. In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at .ALL ABOUT TARGETWorking at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. .ALL ABOUT SERVICE & ENGAGEMENTAdvocates of guest experience who welcome, thank and exceed guest service expectations by focusing on guest interaction and recovery. Advocates of both physical and digital services and solutions who are knowledgeable about capabilities and features that drive adoption, usage and ultimately guest loyalty. Empowered to make shopping effortless and seamless for guests at the checklanes, guest services, gift registry, pick-up and drive up.At Target, we believe in our leaders having meaningful experiences that help them build and develop skills for a career. The role of a Service & Engagement Executive Team Leader can provide you with the:Knowledge of guest service fundamentals and experience building and managing a guest first team culture across the storeSkills in guest engagement; problem solving and resolutionKnowledge of retail business fundamentals including: department sales trends, inventory management, guest shopping patterns, pricing and promotions strategiesExperience setting and planning department monthly/quarterly workload to support business priorities and managing a team to deliver service and sales goalsExperience managing a team of hourly team members, leaders and creating Service and Engagement business strategies and goalsSkills in recruiting, selecting and talent management of hourly team members and leadersAs a Service & Engagement Executive Team Leader, notwo days are ever the same, but a typical day will most likely include the following responsibilities:Build a team of passionate and knowledgeable Guest Advocates and Service and Engagement Leaders who strive to exceed guest service expectations by focusing on decreasing wait time, friendly guest interaction and service recoveryDrive total store sales, understand your role in sales growth and how your departments and team contribute to and impacts total store profitabilityAnticipate staffing needs, talent plan and recruit – both long and short termManage leaders to follow-up on training completion, check for understanding and provide continuous education opportunities to drive proficiencies for all front of store experiencesEngage in consistent and meaningful development conversations throughout the critical touch points within Service and Engagement Team leader career pathPersonalize recognition and appreciation to reinforce critical guest service behaviors and promote a positive team and guest centric cultureEstablish a culture of accountability through clear expectations and performance management (listen, observe, recognize and coach) on critical Service and Engagement behaviorsUnderstand business reporting and guest insights to understand, troubleshoot and follow-up on opportunity areasQuickly respond to any negative guest shopping experience by de-escalating the situation and ensuring your team understands and feels supported to make things right for the guestOwn schedules that follow the scheduling allocation and guidelines to support peak traffic times, key holiday events and weekendsManage the store experience by anticipating and/or reacting with urgency to staffing or scheduling needs based on fluctuations in guest traffic and salesEnsure Team Leader schedules support a frictionless experience during guest peak traffic times for all shopping preferences: checklanes, self-checkout (SCO), Order Pick-up (OPU), drive up (DU).Be the champion of physical and digital offerings to ensure your team can inform, educate and promote the suite of benefits, features and offerings that reward our guest and/or enhance their shopping experience (Including Target RedCard and Wallet)Expect and enable your team to stay up-to-date on upcoming major promotions, brand launches and eventsUtilize guest survey reporting tools to drive change in key areas with the greatest impact on guest experience; and use guest feedback to coach/recognize teams.Lead the teram to deliver an efficient and hassle free guest pick up experienceWork a schedule that aligns to guest and business needs (this includes early morning, evening and weekends)Demonstrate a culture of ethical conduct, safety and compliance; lead team to work in the same way and hold others accountable to this commitmentAs a key carrier, follow all safe and secure training and processesAddress store needs (emergency, regulatory visits, etc.)All other duties based on business needsWHAT WE ARE LOOKING FORWe might be a great match if:Working in a fun and energetic environment makes you excited…. We work efficiently and as a team to deliver for our guestsProviding service to our guests that makes them say I LOVE TARGET! excites you…. That’s why we love working at TargetYou enjoy interacting with people all day and making things easy for others…. Interacting with guests, solving concerns and making the guests day better is core of what we doYou aren’t looking for Monday thru Friday job where you are at a computer all day… We are busy all day (especially on the weekends), making it easy for the guest to feel welcomed, inspired and rewardedThe good news is that we have some amazing training that will help teach you everything you need to know to be a Service & Engagement Executive Team Leader. But, there are a few skills you should have from the get-go:4 year degree or equivalent experienceStrong interpersonal and communication skillsStrong business acumenManage conflict, lead and hold others accountableRelate well with and interact with all levels of the organizationStrong cognitive skills, including problem analysis, decision making, financial and quantitative analysisLearn and adapt to current technology needsManage workload and prioritize tasks independently and with a teamWe are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect:Access all areas of the building to respond to guest or team member issuesInterpret instructions, reports and informationScan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 15 pounds and occasionally lifting or moving merchandise up to 40 pounds Accurately handle cash register operations and cash transactionsFlexible work schedule (e.g., nights, weekends and holidays) and regular attendance necessaryBenefits EligibilityPlease paste this url into your preferred browser to learn about benefits eligibility for this role: https://tgt.biz/BenefitsForYou_DAmericans with Disabilities Act (ADA)Target will provide reasonable accommodations with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or reach out to Guest Services at 1-800-440-0680 for additional information.
Full Time
6/6/2025
Willoughby, OH 44094
(7.6 miles)
Job SummaryOur Apprentice Cake Decorator is a key player in making sure our pastries look and taste amazing. In addition to providing unparalleled guest service, you'll assist in creating beautiful and delicious art for our guests and provide the sweets that will be the hit of their parties. Other main duties include providing training in all aspects of the Bakery Department including Clerk functions and Baker functions and focusing on cake decorating duties for someone with minimal or no retail decorating experience. To thrive in this position, you should be a team player. You know that you are only successful when those around you are set up for success. You are eager to support an amazing team, have the drive to grow your career in leadership and have the ability to inspire those around you. You are creative with cuisine and love to help others foster their own creativity. An interest in food doesn't quite scratch the surface for you you're passionate about the business, the trends and what makes customers tick. You have culinary vision beyond a simple "what's for dinner " and every opportunity to connect with people is an opportunity for you exchange ideas and learn tricks of the trade. Our Cake Decorators are the cream of the crop and must ensure that each guest discovers the pleasure of tasting incredible food and our passion for providing it at every turn. Job DescriptionExperience Required: 0 to 6 monthsEducation Desired: No High School diploma requiredLifting Requirement: Up to 50 poundsAge Requirement: At least 18 years of ageJob ResponsibilitiesLearn product knowledge and procedures, such as product information by category, special orders, cake program, portion control, seasonal items and mixing colors. Follow proper procedures to ensure store meets out-of-stock percentage goals. Apply merchandising principles that will help to generate sales as well as WOW the guest. Maintain safety as the top priority in all aspects of our work, for our Team Members, guests, and products. Provide exemplary customer service by greeting customers in the department and ensuring they are able to locate the products they are looking for. Bakery Team Members are also expected to have sufficient knowledge to answer questions and make suggestions to our customers. Become familiar with products in the store to answer questions and make suggestions to customers. Properly handle products and equipment in accordance with food safety and safety guidelines to ensure a safe shopping environment. Actively demonstrate appropriate suggestive selling techniques. Prepare and decorate product for the Bakery cases and displays, rotating product and ensuring code dating procedures are followed and only the freshest product is available for sale. Provide active sampling opportunities, when appropriate. Accurately record special orders on Bakery products to ensure the customer is delighted with the finished product. Maintain cleanliness of equipment, tables, utensils, floor, etc. to ensure that safety and sanitation regulations are met. Maintain cleanliness of department and work area, including the back room, coolers and freezers. Maintain proper safety and sanitation methods, emergency procedures, clean-ups, steritech, proper lifting and housekeeping to ensure department standards are met. Assist in maintaining Bakery backroom, cooler and freezer efficiency by unloading deliveries. Maintain department procedures, daily setups, order taking, understanding copyright policies and proper product rotation. Assist in other areas as required. About UsAt Giant Eagle Inc., we’re more than just food, fuel and convenience. We’re one giant family of diverse and talented Team Members. Our people are the heart and soul of our company. It’s why we strive to create a nurturing environment that offers countless career opportunities to grow. Deep caring and solid family values are what makes us one of the top work places for jobs in the Greater Pittsburgh, Cleveland, Columbus and Indianapolis Areas. From our Warehouses to our GetGo’s, our grocery Stores through our Corporate home office, we are working together to put food on shoppers' tables and smiles on their faces. We’re always searching for the best Team Members to welcome to our family. We invite you to join our Giant Eagle family. Come start a lasting career with us.
Full Time
6/6/2025
Willoughby, OH 44094
(7.6 miles)
Job SummaryOur Apprentice Cake Decorator is a key player in making sure our pastries look and taste amazing. In addition to providing unparalleled guest service, you'll assist in creating beautiful and delicious art for our guests and provide the sweets that will be the hit of their parties. Other main duties include providing training in all aspects of the Bakery Department including Clerk functions and Baker functions and focusing on cake decorating duties for someone with minimal or no retail decorating experience. To thrive in this position, you should be a team player. You know that you are only successful when those around you are set up for success. You are eager to support an amazing team, have the drive to grow your career in leadership and have the ability to inspire those around you. You are creative with cuisine and love to help others foster their own creativity. An interest in food doesn't quite scratch the surface for you you're passionate about the business, the trends and what makes customers tick. You have culinary vision beyond a simple "what's for dinner " and every opportunity to connect with people is an opportunity for you exchange ideas and learn tricks of the trade. Our Cake Decorators are the cream of the crop and must ensure that each guest discovers the pleasure of tasting incredible food and our passion for providing it at every turn. Job DescriptionExperience Required: 0 to 6 monthsEducation Desired: No High School diploma requiredLifting Requirement: Up to 50 poundsAge Requirement: At least 18 years of ageJob ResponsibilitiesLearn product knowledge and procedures, such as product information by category, special orders, cake program, portion control, seasonal items and mixing colors. Follow proper procedures to ensure store meets out-of-stock percentage goals. Apply merchandising principles that will help to generate sales as well as WOW the guest. Maintain safety as the top priority in all aspects of our work, for our Team Members, guests, and products. Provide exemplary customer service by greeting customers in the department and ensuring they are able to locate the products they are looking for. Bakery Team Members are also expected to have sufficient knowledge to answer questions and make suggestions to our customers. Become familiar with products in the store to answer questions and make suggestions to customers. Properly handle products and equipment in accordance with food safety and safety guidelines to ensure a safe shopping environment. Actively demonstrate appropriate suggestive selling techniques. Prepare and decorate product for the Bakery cases and displays, rotating product and ensuring code dating procedures are followed and only the freshest product is available for sale. Provide active sampling opportunities, when appropriate. Accurately record special orders on Bakery products to ensure the customer is delighted with the finished product. Maintain cleanliness of equipment, tables, utensils, floor, etc. to ensure that safety and sanitation regulations are met. Maintain cleanliness of department and work area, including the back room, coolers and freezers. Maintain proper safety and sanitation methods, emergency procedures, clean-ups, steritech, proper lifting and housekeeping to ensure department standards are met. Assist in maintaining Bakery backroom, cooler and freezer efficiency by unloading deliveries. Maintain department procedures, daily setups, order taking, understanding copyright policies and proper product rotation. Assist in other areas as required. About UsAt Giant Eagle Inc., we’re more than just food, fuel and convenience. We’re one giant family of diverse and talented Team Members. Our people are the heart and soul of our company. It’s why we strive to create a nurturing environment that offers countless career opportunities to grow. Deep caring and solid family values are what makes us one of the top work places for jobs in the Greater Pittsburgh, Cleveland, Columbus and Indianapolis Areas. From our Warehouses to our GetGo’s, our grocery Stores through our Corporate home office, we are working together to put food on shoppers' tables and smiles on their faces. We’re always searching for the best Team Members to welcome to our family. We invite you to join our Giant Eagle family. Come start a lasting career with us.
Full Time
6/1/2025
Cleveland, OH 44129
(16.2 miles)
Job SummaryAs a Beer Steward, you understand that craft and international beers provide a broad spectrum of styles and flavors, and that inspired guests seek out alternatives to mainstream products. With so many choices, our guests appreciate the knowledge and perspective embodied in our Beer Stewards. Your passion for sales is as strong as your passion for unparalleled guest service. To thrive in this position, you should be a team player. You know that you are only successful when those around you are set up for success. You are eager to support an amazing team, have the drive to grow your career in leadership and have the ability to inspire those around you. Job DescriptionExperience Required: 1 to 3 yearsExperience Desired: Strong customer service experience requiredEducation Desired: High school diploma or equivalentCertification or Licensing Required: Completion of Beer Steward & Connoisseur Certificate program is strongly preferredLifting Requirement: Up to 50 poundsAge Requirement: At least 21 years of ageJob ResponsibilitiesDemonstrate strong knowledge, interest and passion for products and services associated with the role. Understand and adhere to all relevant local, state and federal laws/guidelines as well as company policies. Responsible for reporting any incidents in violation of these guidelines or policies. Attend and conduct daily team huddles as directed by Team Leader. Maintain safety as the top priority in all aspects of our work, for our Team Members, guests, andproducts. Enable unparalleled guest service by leading the team by example, constantly striving to delight and surprise our guests, vendors, and stakeholders. Oversee inventory and product merchandising within the department. Possess expertise in "beer pairing" -matching beer with food to maximize the tastes of both. Possess a passion for beer, brewing, and guest service. Perform all functions of a Team Leader in his/her absence, when necessary and where appropriate. Direct Team Members by using work lists as well as understanding and performing all duties required toinclude directing, overseeing and evaluating all training of new and current Team Members. Write department orders, monitor ordering, and supervise stocking and receiving with latest tools andtechnology/automated ordering systems. Track and reduce out of stocks and participate in taking of physical inventories. Utilize all available tools to help reduce and eliminate shrink. About UsAt Giant Eagle Inc., we’re more than just food, fuel and convenience. We’re one giant family of diverse and talented Team Members. Our people are the heart and soul of our company. It’s why we strive to create a nurturing environment that offers countless career opportunities to grow. Deep caring and solid family values are what makes us one of the top work places for jobs in the Greater Pittsburgh, Cleveland, Columbus and Indianapolis Areas. From our Warehouses to our GetGo’s, our grocery Stores through our Corporate home office, we are working together to put food on shoppers' tables and smiles on their faces. We’re always searching for the best Team Members to welcome to our family. We invite you to join our Giant Eagle family. Come start a lasting career with us.
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