OverviewSupervises and coordinates the day-to-day business operations of clinical and non clinical support activities, including monitoring internal processes, coordinating activities between the clinical and non-clinical staff, and supervising support functions to facilitate efficient clinical operations. Makes recommendations on operational improvements for the department. Works under general supervision. What We ProvideReferral bonus opportunitiesGenerous paid time off (PTO), starting at 30 days of paid time off and 9 company holidaysHealth insurance plan for you and your loved ones, Medical, Dental, Vision, Life DisabilityEmployer-matched retirement saving fundsPersonal and financial wellness programs Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care Generous tuition reimbursement for qualifying degreesOpportunities for professional growth and career advancement Internal mobility, generous tuition reimbursement, CEU credits, and advancement opportunities What You Will DoSupervises the day-to-day operations of VNS Health Plans Medical Management clinical and non clinical staff. Makes recommendations to the development, utilization, and evaluation of internal processes to ensure customer satisfaction, efficient operations, and accurate and timely resolution for all complaints and issues.Monitors workflow procedures and systems for an efficient and timely operation that is responsive to customers (members, discharge planners, VNS Health employees, physicians, families, etc.) and operational needs. Troubleshoots difficult customer service issues, facilitates problem resolution and directs staff in addressing and resolving day-to-day operational issues.Assists management team in the development of long- and short- range objectives for department, which includes system and operational rollouts and coordination of non clinical support functions to facilitate effective clinical operations.Provides input to the Education and and Quality department regarding training needs for new initiatives. Participates in the overall planning, implementation and evaluation of such programs.Works with management to develop and implement strategies and actions to improve the quality of the team’s performance, which includes participation in workflow reengineering, process improvement, risk mitigation and computer application development activities.Ensures adherence to regulatory and VNS Health Plans standards to ensure compliant operations and department’s readiness for internal and external audits.Oversees business operations, workflows, utilization and schedules; contributes to systems design and implementation; and participates in developing standards to measure, maintain and maximize efficiencies and meet operational needs.Performs all duties inherent in a supervisory role. Ensures effective staff training, interviews candidates for employment, evaluates staff performance, and recommends hiring, promotions, salary actions, and terminations as appropriate.Participates in special projects and performs other duties as assigned. QualificationsLicenses and Certifications:License and current registration to practice as a Registered Professional Nurse in New York State or Licensed Social Worker RequiredEducation: Bachelor's Degree in Nursing or other health related degree for RNs RequiredMaster's Degree in Social Work for LSW RequiredWork Experience:Minimum three years progressive customer service or business operations experience, preferably in a health care environment. RequiredSupervisory experience PreferredProficient in Personal Computers applications, including Microsoft Word and Excel RequiredKnowledge of medical terminology, pharmacology information and /or insurance terminology RequiredStrong knowledge of operations of manual and automated office systems and procedures RequiredStrong knowledge of third party payer requirement for reimbursement PreferredStrong operational skills with attention to detail Required Pay RangeUSD $93,400.00 - USD $116,800.00 /Yr. About UsVNS Health is one of the nation’s largest nonprofit home and community-based health care organizations. Innovating in health care for more than 130 years, our commitment to health and well-being is what drives us we help people live, age and heal where they feel most comfortable, in their own homes, connected to their family and community. On any given day, more than 10,000 VNS Health team members deliver compassionate care, unparalleled expertise and 24/7 solutions and resources to the more than 43,000 “neighbors” who look to us for care. Powered and informed by data analytics that are unmatched in the home and community-health industry, VNS Health offers a full range of health care services, solutions and health plans designed to simplify the health care experience and meet the diverse and complex needs of the communities and people we serve in New York and beyond.

OverviewConducts comprehensive assessment of member UAS-NY for potential new members and existing members' conditions clinical, environmental, and social to establish an individual plan of care needed to maintain the member safe in the community. Identifies solutions that promote high quality and cost-effective health care services. Manages requests for services from providers, members, and care management team and renders clinical determinations in accordance with VNS Health Plans policies as well as applicable state and federal regulations. Works under general supervision. What We ProvideReferral bonus opportunities Generous paid time off (PTO), starting at 30 days of paid time off and 9 company holidays Health insurance plan for you and your loved ones, Medical, Dental, Vision, Life and Disability Employer-matched retirement saving funds Personal and financial wellness programs Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care Generous tuition reimbursement for qualifying degrees Opportunities for professional growth and career advancement Internal mobility, generous tuition reimbursement, CEU credits, and advancement opportunities What You Will DoConduct face-to-face or telehealth UAS-NY assessments according to state guidelines, policies, procedures, and protocols.Utilize clinical skills to assess and document all aspects of the potential members long-term community-based needs.Communicate with members, families, providers, and other parties as needed to complete an accurate comprehensive assessment.Utilizes VNS Health and state-approved assessment questionnaire, guidelines, and documentation as well as interviews with members, family, and care providers in decision-making.Performs in-home assessment for members who have identified significant changes in condition since last in-home assessment; provides comprehensive review and determination of member’s needs, including completion of UAS assessment questionnaire, tasking tool, and a projected service plan. Visits include all areas serviced by VNS Health Plans including upstate and downstate counties.Performs in-home assessment on members to determine the appropriate service plan, including completion of UAS assessment questionnaire, tasking tool, and a projected service plan. Visits include all areas serviced by VNS Health Plans.Explains VNS Health Plan benefits, including an explanation of the member's handbook.Ensures compliance with state and federal regulatory standards and VNS Health Plans policies and procedures.Identifies opportunities for alternative care options and contributes to the development of a safe member centered service planConsult with supervisor and others in overcoming barriers in meeting goals and objectives.Maintains current knowledge of organizational or state-wide trends that affect member eligibility.Coordinates with other departments, e.g. Care Management, Legal Affairs, Grievance and Appeals, Compliance, Membership Eligibility Unit, Quality as needed.Participates in requests for out-of-network services when a member receives services outside of VNS Health Plans network services.Keeps current with all health plan changes and updates through on-going training, coaching and educational materials.Participates in special projects and performs other duties as assigned. QualificationsLicenses and Certifications:Current license to practice as a Registered Professional Nurse in New York State requiredCertified Case Manager preferredEducation: Bachelor's Degree in nursing or equivalent work experience requiredMaster's Degree in nursing or equivalent work experience preferredWork Experience:Minimum two years of clinical assessment, homecare or hospital experience requiredExcellent organizational and time management skills, interpersonal skills, verbal and written communication skills requiredDemonstrated strong relationship management skills, including a high degree of psychological sophistication and non-aggressive assertiveness requiredDemonstrated successful conflict management skills and negotiation of “win-win” solutions requiredWorking knowledge of Microsoft Excel, Power-Point, and Word requiredKnowledge of Medicaid and/or Medicare regulations requiredWorking Knowledge of UAS-NY preferredPay Range per Visit:If you are applying to the per diem per visit version of this job, the hiring range is as follows: $80 per visit. Pay RangeUSD $85,000.00 - USD $106,300.00 /Yr. About UsVNS Health is one of the nation’s largest nonprofit home and community-based health care organizations. Innovating in health care for more than 130 years, our commitment to health and well-being is what drives us we help people live, age and heal where they feel most comfortable, in their own homes, connected to their family and community. On any given day, more than 10,000 VNS Health team members deliver compassionate care, unparalleled expertise and 24/7 solutions and resources to the more than 43,000 “neighbors” who look to us for care. Powered and informed by data analytics that are unmatched in the home and community-health industry, VNS Health offers a full range of health care services, solutions and health plans designed to simplify the health care experience and meet the diverse and complex needs of the communities and people we serve in New York and beyond.

OverviewLicensed Behavioral Health Clinicians provide supportive counseling, advocacy, education, and care management to help patients and their families navigate mental illness, access community resources, and manage symptoms to help them remain safely in the community This is a senior, master’s level, licensed social services role that provides direct care as part of a team. Join us in building on our 130-year history and become a part of the Future of Care that is strengthening communities with high quality, integrated behavioral health programs. VNS Health Behavioral Health team members provide vital client-centered behavioral health care to New Yorkers most in need, across all stages of life and mental well-being. We deliver care wherever our clients are, including outpatient clinics, clients’ homes, and the community. Our short- and long-term service models include acute, transitional, and intensive care management programs that impact the most vulnerable populations, from children, to adolescents, to aging adults. As part of our fast-growing Behavioral Health team, you’ll have an opportunity to develop and advance your skills, whether you’re early in your career or an experienced professional. What We ProvideAttractive sign-on bonus and referral bonus opportunitiesGenerous paid time off (PTO), starting at 30 days of paid time off and 9 company holidaysHealth insurance plan for you and your loved ones, Medical, Dental, Vision, Life and DisabilityEmployer-matched retirement saving fundsPersonal and financial wellness programs Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care Generous tuition reimbursement for qualifying degreesOpportunities for professional growth and career advancement Internal mobility, CEU credits, and advancement opportunities Interdisciplinary network of colleagues through the VNS Health Social Services Community of ProfessionalsWhat You Will DoUtilizes approved assessments to identify clients/members needs and family needs; develops initial and ongoing clinical plan of care. Updates plan at specified intervals, and as needed based on changes in client/member condition or circumstancesPerforms and maintains effective care management for assigned caseload of clients/members. Leads the care coordination for complex psychiatric clinical cases. Tracks and monitors progress; maintains detailed,accurate and timely progress notes and other documentationProvides supportive counseling and/or supportive therapy as well as ongoing mental health servicesCollaborates and refers to appropriate agencies as required. Addresses any client/member concerns to ensure satisfaction with overall services provided and uses motivational interviewing techniques to foster behavioral changesDevelops inventory of resources that meet the clients/members needs as identified in the assessmentProvides linkage, coordination with, referral to and follow-up with appropriate service providers and managedcare plans. Facilitates periodic case record reviews and case conferences with all providers serving theclients/members Provides information and assistance through advocacy and education to clients/members and family onavailability and eligibility of entitlements and community services. Arranges transportation and accompaniesclients/members to appointments as necessaryAssists clients/members and/or families in the development of a sustainable network of community-basedsupports, utilizing identified strengths and tools designed to prevent future participant crises and/or reducethe negative impact if a crisis does occurParticipates in initial and ongoing trainings as necessary to maintain and enhance clinical and professionalskillsMaintains updated case records in program EMR. Maintains case records in accordance with programpolicies/procedures, VNS Health standards and regulatory requirementsParticipates and consults with team supervisor in case conferences, staff meetings, utilization review anddischarge planning meetings to determine if client/member requires an alternate level of care or isappropriate fordischargeParticipates in 24/7 on-call coverage schedule and performs on-call duties, as requiredActs as liaison with other community agenciesProvides short term counseling (coping skills, trauma informed, decision making) and Risk HealthAssessment/Safety PlanningCollects and reports data, as required while adhering to productivity standardsLeads and participates in “Network Meetings” with client, client/ member’s personal support network andother team members using the Open Dialogue Model QualificationsMaster's Degree in Social Work, Psychology, Mental Health Counseling, Family Therapy or related degreeMinimum of two years of mental health work experience providing direct services to clients/members with Serious Mental Illness (SMI), developmental disabilities, substance use disorders and/or chronic medical conditions requiredEffective oral/written/interpersonal communication skills requiredBilingual skills may be required as determined by operational needsLicense and current registration to practice as a Mental Health Counselor, Marriage and Family Therapist, Social Worker, Clinical Social Worker or related license in New York StateValid NYS ID or NYS driver’s license may be required as determined by operational needs. Pay RangeUSD $63,800.00 - USD $79,800.00 /Yr. About UsVNS Health is one of the nation’s largest nonprofit home and community-based health care organizations. Innovating in health care for more than 130 years, our commitment to health and well-being is what drives us we help people live, age and heal where they feel most comfortable, in their own homes, connected to their family and community. On any given day, more than 10,000 VNS Health team members deliver compassionate care, unparalleled expertise and 24/7 solutions and resources to the more than 43,000 “neighbors” who look to us for care. Powered and informed by data analytics that are unmatched in the home and community-health industry, VNS Health offers a full range of health care services, solutions and health plans designed to simplify the health care experience and meet the diverse and complex needs of the communities and people we serve in New York and beyond.

OverviewProvides direct spiritual care services and counseling to hospice patients and their family members in collaboration with the inter-disciplinary group (IDG). Ensures that the spiritual care assists with the patients' self-determined life closure/safe, comfortable, and meaningful dying experience and family's effective grieving, in compliance with hospice standards. Works under clinical supervision. • Implements the Spiritual Care program in accordance with CMS Conditions of Participation.• Assesses emotional spiritual, religious, existential status and care needs of patients and/or their family members utilizing professional skills and knowledge.• Provides spiritual counseling and services, including crisis intervention, to meet the psycho-spiritual, religious and existential needs of patient/family in collaboration with the IDG in accordance with VNS Health policies/procedures, code of conduct and standards of practice for professional chaplains.• Develops and updates the spiritual care component of the patient/family plan of care based on mutually acceptable goals.• Utilizes appropriate spiritual/religious community resources and serves as a liaison between VNS Health and the community clergy directly involved with the patient/family.• Documents spiritual care assessment, including signs of decline, interventions, and plans of care in EMR in collaboration with the IDG to ensure optimal quality care.• Participates in the weekly IDG team meetings; develops and updates treatment plans and goals as needed. Coordinates effective approaches to develop patient and/or family care in collaboration with other team members.• Acts as a resource to VNS Health staff for both clinical collaboration and/or interdisciplinary staff support.• Assists interdisciplinary team members in understanding the significant psycho-spiritual, religious and existential factors related to the patient/family’s quality of life and in developing support for patient/family with regard to spiritual care.• Assumes responsibility for continued professional growth, including attendance of in-service programs.• Provides on-call coverage as needed.• Travels to patients’ homes and/or facilities with varying environments (e.g. walk-ups, care facilities, single/multiple family homes, presence of pets, etc.) using approved transportation options to deliver direct spiritual care service to the patient/family.• Participates in special projects and performs other duties as assigned. QualificationsLicenses and Certifications:Valid driver's license may be required, as determined by operational/regional needsEducation: Bachelor's Degree in Humanities or other related fields Required Master's Degree in Divinity or Theology preferredFour units of Clinical Pastoral Education (CPE) Required Board Certified Chaplain preferredWork Experience:Minimum of one year of experience as a chaplain, preferably in a hospice setting requiredEffective oral and interpersonal communication skills requiredProficiency in personal computer operations including MS Office applications required Bilingual skills may be required, as determined by operational needs Pay RangeUSD $62,400.00 - USD $72,000.00 /Yr. About UsVNS Health is one of the nation’s largest nonprofit home and community-based health care organizations. Innovating in health care for more than 130 years, our commitment to health and well-being is what drives us we help people live, age and heal where they feel most comfortable, in their own homes, connected to their family and community. On any given day, more than 10,000 VNS Health team members deliver compassionate care, unparalleled expertise and 24/7 solutions and resources to the more than 43,000 “neighbors” who look to us for care. Powered and informed by data analytics that are unmatched in the home and community-health industry, VNS Health offers a full range of health care services, solutions and health plans designed to simplify the health care experience and meet the diverse and complex needs of the communities and people we serve in New York and beyond.

OverviewProvides family support services to children with emotional disturbances and their families individually and/or in groups. Collaborates and advocates with systems involved with the client. Works under general direction. What We ProvideReferral bonus opportunitiesInternal mobility, CEU credits, and advancement opportunities Interdisciplinary network of colleagues through the VNS Health Social Services Community of ProfessionalsWhat You Will DoIn conjunction with interdisciplinary team members, develops and implements goal-focused treatment plans for clients and their families. Reviews the plan and outcome with clients initially and as plan changes.Under direction of supervisor, facilitates regularly scheduled site-based education, skills training, and support activities.Coordinates and collaborates with other services on the treatment plans, and client’s needs, as well as follow up, on linkages made between clients and other service providers to ensure continuity of care.Conducts regularly scheduled home visits to provide skills teaching, support, mentoring, and advocacy; frequency of visits to be determined by treatment plan developed with Program Coordinator/Manager.Participates in interdisciplinary team meetings and case presentations.Assists Program Coordinator/Manager in the achievement of program goals.Attends in-service education programs and other training, as required by the Agency and funding sources.Maintains proper documentation and record of statistics in accordance with the Program's record keeping procedures.Participates in special projects and performs other duties as assigned. QualificationsEducation: Bachelor's Degree in social work, health and human services or a related field OR two or more years of equivalent and relevant experience in a social service agency OR an equivalent combination of the education and experience RequiredWork Experience:Minimum of one year of social work experience in a mental health or social service setting with emphasis on family support services and/or family psycho-education PreferredBilingual skills may be required as determined by operational needs. Pay RangeUSD $14.43 - USD $18.03 /Hr. About UsVNS Health is one of the nation’s largest nonprofit home and community-based health care organizations. Innovating in health care for more than 130 years, our commitment to health and well-being is what drives us we help people live, age and heal where they feel most comfortable, in their own homes, connected to their family and community. On any given day, more than 10,000 VNS Health team members deliver compassionate care, unparalleled expertise and 24/7 solutions and resources to the more than 43,000 “neighbors” who look to us for care. Powered and informed by data analytics that are unmatched in the home and community-health industry, VNS Health offers a full range of health care services, solutions and health plans designed to simplify the health care experience and meet the diverse and complex needs of the communities and people we serve in New York and beyond.