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Management Jobs
Full Time
7/9/2025
Castorland, NY 13620
(0.6 miles)
Carthage Centeris hiring aRegistered Nurse (RN) Supervisor to work weekendsinCarthage, NY. Now offering a $7,500 sign-onbonus! New Openings: Mornings: 7am-7pm Evenings: 7pm-7am Duties: Complete resident care requirements by scheduling and assigning nursing staffEstablish a compassionate environment by providing support to residents & familiesProvide information to residents & staff by answering questions and requestsMaintain a safe & clean working environment by implementing rules & regulationsManage documentation of resident care servicesPromote a cooperative relationship among health care teams Requirements: Must hold valid Registered Nurse (RN) licenseMinimum 3 years Long-Term Care experience requiredShould be a strong and positive Team Director for all members of the staffFamiliar with EHR and Prescribing programsExcellent communication skillsBasic computer skills About us: Carthage Center for Rehabilitation and Nursing is a 90-bed rehabilitation and skilled nursing facility located on the outskirts of the historic village of Carthage. Excellence is our goal and good outcomes in recovery and rehabilitation are our daily measures of progress. We will maintain a comfortable, dignified environment where our residents can enjoy an engaged, healthy lifestyle that will be a constant steady source of peace of mind to their families. Carthage Center will maintain our residents’ bonds to their community by extending ourselves to our neighbors and to the society we serve. Carthage Center is a proud member of the Centers Health Care Consortium. Equal Opportunity Employer –M/F/D/V
Full Time
7/9/2025
Ava, NY 13303
(36.7 miles)
Oneida Center is hiring a Registered Nurse (RN) Supervisor to work Weekends in Utica, NY. $5,000 Sign on Bonus!!! Duties: Complete resident care requirements by scheduling and assigning nursing staffEstablish a compassionate environment by providing support to residents & familiesProvide information to residents & staff by answering questions and requestsMaintain a safe & clean working environment by implementing rules & regulationsEnsure resident confidence by monitoring confidential information processingManage documentation of resident care servicesPromote a cooperative relationship among health care teams Requirements: Must hold valid Registered Nurse (RN) licenseMinimum 3 years Long-Term Care experience requiredShould be a strong and positive Team Director for all members of the staffFamiliar with EHR and Prescribing programsExcellent communication skillsBasic computer skills About us: Oneida Center for Rehabilitation and Healthcare, formerly known as Focus Utica for Rehabilitation and Healthcare, is a 120-bed rehabilitation and skilled nursing facility located in Utica, New York. Our pledge to the community, our residents, and staff is to provide post-acute-care in a manner that sets the standard of excellence and strives to meet and/or exceed the expectations of our residents, staff, and all we come in contact with. Services at Oneida Center include Skilled Nursing, Respite, Hospice, and Post-acute Rehabilitation and are affiliated with an Assisted Living Program and Adult Day Care. We endeavor to embrace our residents in times of crisis and assist them to leave and/or live here with a sense of well – being, individuality, and independence. Oneida Center is a proud member of the Centers Health Care Consortium. ONE2LB123 Equal Opportunity Employer –M/F/D/V
Full Time
7/2/2025
Watertown, NY 13601
(23.5 miles)
WHY CRACKER BARRELWhat is it like to work at Cracker Barrel It feels like Care beyond the table – At Cracker Barrel, our managers play a vital role in caring for our employees and guests. Through their leadership, our care and hospitality shine. We strive to provide our managers with the right resources and tools to make serving up care for others possible. Opportunities to fill your cup – Essential to the growth and development learning journey, our managers get trained and equipped to be role models of the employee and guest experience. At the center of both experiences, they receive care, guidance, support and encouragement – and are then able to pass it on to their team members.A warm welcome – For more than 50 years, we have served up a sense of warmth and hospitality across hundreds of stores and multiple states. Our managers are the “something special” that fuels the fires of employees to take pride and comfort in keeping that enduring Cracker Barrel hospitality alive. Serving up the care – and career – you crave.WHAT YOU’LL DOAs a Retail Manager, your way with people and passion for product will create a setting that makes guests feel cared forand your team feel inspired. Whether showing off our unique products or keeping up with store inventory, your retail know-how will come in handy as you deliver the fun shopping experience our guests expect. With home office support available to you 24/7, you’ll have everything you need to succeed. WHAT YOU’LL NEED2+ years of successful retail management experienceAbility and willingness to work a 45-hour week (five 9-hour shifts)Ability and willingness to work holidays and weekends as neededStrong leadership, motivational, and communication skillsHigh school diploma or GED equivalentMust be fluent in EnglishWHAT’S IN IT FOR YOU Compensation and Bonuses: Competitive Annual Salary | Annual Merit Increase Opportunities | Quarterly Bonus Opportunities Care for Your Well-being: Medical, Rx, Dental and Vision Benefits on Day 1 | Life Insurance and Disability Coverage | Paid Vacation/Employee Assistance ProgramGrowth and Development: Nearly 100% internal promotion for General Managers and District Managers openings | Tuition Reimbursement | Professional DevelopmentInvest in Your Future: 401k Plan with Company Matching Contributions at 90 days | Employee Stock Purchase ProgramEven More to Look Forward to: 35% Discount on Cracker Barrel Food and Retail itemsABOUT USFor more than 50 years, we have committed to serving up a sense of warmth and hospitality across hundreds of stores across the country. We believe in providing opportunities for growth and development for our 70,000 plus team members and take pride and comfort in that enduring Cracker Barrel hospitality. It’s something our employees and guests can count on now and into the future as we welcome new employees, guests, and experiences. Just like uncovering a delightful find in our stores, there is potential for discovery and fulfillment in every job at Cracker Barrel.PURSUE THE CAREER YOU CRAVEAPPLY NOWAFTER YOU APPLY: WHAT HAPPENS NEXTBased on your application, you may be requested to complete a video interview shortly after applying. This will include a set of questions for you to record a response to along with an interactive element. Remember to keep an eye on your email for information about your next steps.Cracker Barrel is an equal opportunity employer.Qualified applicants are considered for all positions without regard to race, color, religion, sex, sexual orientation, genetic information, national origin, age, marital status, medical condition, disability or any other class expressly protected by law.
Full Time
7/1/2025
Watertown, NY 13601
(23.5 miles)
WHO WE AREAs the nation's largest producer of clean, carbon-free energy, Constellation is focused on our purpose: accelerating the transition to a carbon-free future. We have been the leader in clean energy production for more than a decade, and we are cultivating a workplace where our employees can grow, thrive, and contribute. Our culture and employee experience make it clear: We are powered by passion and purpose. Together, we're creating healthier communities and a cleaner planet, and our people are the driving force behind our success. At Constellation, you can build a fulfilling career with opportunities to learn, grow and make an impact. By doing our best work and meeting new challenges, we can accomplish great things and help fight climate change. Join us to lead the clean energy future.TOTAL REWARDSConstellation offers a wide range of benefits and rewards to help our employees thrive professionally and personally. We provide competitive compensation and benefits that support both employees and their families, helping them prepare for the future. In addition to highly competitive salaries, we offer a bonus program, 401(k) with company match, employee stock purchase program comprehensive medical, dental and vision benefits, including a robust wellness program paid time off for vacation, holidays, and sick days and much more. TITLE: Initial License Trainee (ILT), Senior Reactor Operator (SRO)* We are hiring for a class starting in November of 2025.*LOCATION(S):Nine Mile Point Oswego, NYWhy Constellation Constellation has been the leader in carbon-free energy production for more than a decade, and generates 50% more clean, carbon-free electricity than any other company in America. We're generating power 24/7 with the nation's largest emission-free nuclear energy fleet, providing enough clean energy to power 15 million homes. Constellation offers customers a range of clean, zero-carbon energy solutions to help reduce their carbon footprint and achieve their sustainability goals.Integrity and TrustAdvancing Diversity, Equity, and InclusionSafety and ReliabilityInnovationTeamwork and AccountabilityConstellation offers competitive salary & benefits to all our employees:Competitive SalaryDuring initial license training, total compensation ranging from $159,000.00 to $182,000.00 per year (depending on experience and past license status) including a 15% annual incentive bonus. Also, an initial sign-on bonus, a total of $10,000 in milestone bonus spread throughout training, a comprehensive benefits package, and a 401k with employer matching on contributions. After obtaining SRO license, total compensation ranging from $191,000.00 per year including a 15% annual incentive bonus. Eligible for extended hours pay at 1.5 times the base salary (expressed on hourly basis) involving mandated operation shift coverage.Comprehensive Health (medical, dental, and vision) and wellness benefitsBonus Program401(k) Savings Plan with Company MatchEmployee stock purchase programPaid Vacations and HolidaysEducational Reimbursement ProgramEmployee Referral ProgramJob Summary while in training to obtain an NRC LicenseThe initial license trainee will engage in a combination of classroom instruction, simulator training, and on-the-job experience, to acquire the essential skill and knowledge to meet the qualification for a Senior Reactor Operator License holder. Upon completion of the qualification the candidate will be fully licensed by the NRC to supervise the operations of the reactor control room.Completion of Fundamentals Phase, completion of Simulator Certification, acquiring SRO status, attainment of NRC SRO License (80%)Study time, field time needed to attain licensed status (10%)Project work, outage assignments, or duties as assigned to support the site operations (10%)Job SummaryProvide direct oversight of Constellation&rsquos Nuclear Power Generating Station operations including directing Reactor Operators in controlling plant operations, Equipment Operators in field operations, procedure use and tagging evolutions.Job ResponsibilitiesAuthorize maintenance and testing activities to ensure equipment status is maintained.Responsible for implementing Emergency Operating procedures and directing the required procedural steps to stabilize the plant following emergency or abnormal conditions.Evaluate and respond to issues, findings, open items, and requests originating internally and externally from the organization.Oversee special projects determined by the Operations Director/Operations Managers.Responsible for creating, revising, and reviewing Emergency Operating Procedures and Abnormal Operating Procedures to support safe, efficient, cost-effective operation of the Nuclear Generating Station Units.Responsible for reviewing design and license changes for procedure impact, performing 10CFR50.59 applicability reviews and Station Qualified Reviewer (SQR) reviews, and supporting outages and various special projects.Review system documentation including P&ID and design descriptions.Provide operability review for systems specifically during off-normal conditions.Assist in developing refueling sequences and ensure systems can accommodate shutdown and refueling operations.Directing operating shift personnel in the performance of plant dutiesincluding standing watch on rotating 12-hour shifts and coordinating and directing the operation of the nuclear power plant's systems. Shift work, continuous training with periodic examinations, respirator qualification, and maintaining qualification as a member of the plant Fire Brigade are all requirements of this position.Minimum QualificationsHigh School Diploma or equivalentSuccessfully passing the Plant Operator Selection System (POSS) and Basic Math and Science Test (BMST) pre-employment testsMust successfully complete a FLS Leadership AssessmentAnd meet or exceed one of the following: 1 year Reactor Operator license at a comparable facility or 1.5 years at a noncomparable facility. Comparable is PWR to PWR or BWR to BWR and non-comparable is PWR to BWR or BWR to PWR. 1.5 years or more in a position equivalent to Reactor Operator (or Supervisor) at military reactor (i.e., Power Plant Watch Engineer, Engineering Watch Supervisor, Reactor Operator, Engineering Officer of the Watch, Propulsion Plant Watch Supervisor). Must have 1.5 years after qualification.Bachelor&rsquos degree (BS) or equivalent in engineering, engineering technology or physical sciences, or professional engineer license, and more than 1.5 years as a qualified non-licensed operator or a supervisor or manager in work control, operations, engineering, outage management, maintenance, radiation protection, chemistry, or accredited training at a comparable (BWR or PWR) facility. Managerial, staff engineer, or supervisor experience at non-comparable plant may be credited on a 1.5:1.0 basis (i.e., over 2.25 years required for non-comparable facility), and 3 years required for a nontraditional degree.
Full Time
7/3/2025
Watertown, NY 13601
(23.2 miles)
OverviewGeneral ManagerContributes to profitable sales growth by executing the overall store strategy; including leading and engaging the team, managing company merchandise and operational excellence, training and developing associates, and executing sales-building programs. Primary Responsibilities:Customer Service Models, coaches, and holds team accountable for outstanding customer service. Engage with both associates and customers to enhance interactions. Conduct store walkthroughs for pricing/signing accuracy. Sales Analyze sales and expense data to identify opportunities. Communicate business objectives and performance to the team. Strategically drive sales through store walkthroughs and leadership interactions. Improve store consistency around key performance metrics Participate in peer group discussions to address business trends. Team Development Provide in-the-moment coaching for associates. Maintain performance notes and take action on performance gaps Enhance each leader's execution abilities and team development. Utilize recognition and rewards to reinforce positive behaviors. Motivate associates/teams to align with the company's strategy. Specialty Businesses Lead Salon Manager/Beauty Manager/Supervisors and engage related teams. Analyze sales and expenses to drive performance and improvements. Performance Standards Support shrink and safety initiatives Consistently meet established performance standards, including sales, service, profit, productivity, and attendance Core Competencies & Accomplishments:Prioritizes Customer - Focuses team efforts on meeting the needs of the external and internal (associate) customer, including the need for work-life balance and well-being. Takes Accountability - Holds team accountable for performance, celebrates wins and empowers individuals to take responsibility for their work and pride in their accomplishments. Produces Results - Motivates and challenges associates to work hard, smart, and outside of traditional hierarchies to attain a shared purpose. Works Collaboratively-Creates a culture of inclusion and collaboration, actively supporting teamwork and team spirit. Work experience- Minimum of 5 years retail leadership experienceEducation- bachelor’s degree or equivalent work experienceWhat you get:Eligible for bonus under the Management Incentive Plan.If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays*, and 401(k) with Company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. *For paid vacation days, as well as eligibility requirements for other benefits, please visit www.yourjcpbenefits.com.About JCPenney:JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the Company's product assortment meets customers' everyday needs and helps them commemorate every special occasion with style, quality and value. JCPenney offers a broad portfolio of fashion, apparel, home, beauty and jewelry from national and private brands and provides personal services including salon, portrait and optical. The Company and its 50,000 associates worldwide serve customers where, when and how they want to shop - from jcp.com to more than 650 stores in the U.S. and Puerto Rico. In 2022, JCPenney celebrates 120 years as an iconic American brand by continuing its legacy of connecting with customers through shopping and community engagement. Pay RangeUSD $57,400.00 - USD $82,000.00 /Yr.
Full Time
7/9/2025
Castorland, NY 13620
(0.6 miles)
Carthage Center is hiring a Registered Nurse (RN) Supervisor in Carthage, NY. Now offering a $7,500 sign-on bonus! Duties: Complete resident care requirements by scheduling and assigning nursing staffEstablish a compassionate environment by providing support to residents & familiesProvide information to residents & staff by answering questions and requestsMaintain a safe & clean working environment by implementing rules & regulationsEnsure resident confidence by monitoring confidential information processingManage documentation of resident care servicesPromote a cooperative relationship among health care teams Requirements: Must hold valid Registered Nurse (RN) licenseMinimum 3 years Long-Term Care experience requiredShould be a strong and positive Team Director for all members of the staffFamiliar with EHR and Prescribing programsExcellent communication skillsBasic computer skills About us: Carthage Center for Rehabilitation and Nursing is a 90-bed rehabilitation and skilled nursing facility located on the outskirts of the historic village of Carthage. Excellence is our goal and good outcomes in recovery and rehabilitation are our daily measures of progress. We will maintain a comfortable, dignified environment where our residents can enjoy an engaged, healthy lifestyle that will be a constant steady source of peace of mind to their families. Carthage Center will maintain our residents’ bonds to their community by extending ourselves to our neighbors and to the society we serve. Carthage Center is a proud member of the Centers Health Care Consortium. CCR12LB123 Equal Opportunity Employer –M/F/D/V #duplicate
Full Time
7/9/2025
Ava, NY 13303
(36.7 miles)
Oneida Center is hiring a Registered Nurse (RN) Supervisor to work Evenings in Utica, NY. $5,000 Sign on Bonus!!! Oneida Center Benefits Include: Tuition ReimbursementProgram!Generous pay ratesbased on experienceFlexible schedules for Full-Time, Part-Time, or Per-Diem statusCareer Advancement OpportunitiesTwo-Tiered Insurance Plan: Medical and Dental! Duties: Complete resident care requirements by scheduling and assigning nursing staffEstablish a compassionate environment by providing support to residents & familiesProvide information to residents & staff by answering questions and requestsMaintain a safe & clean working environment by implementing rules & regulationsEnsure resident confidence by monitoring confidential information processingManage documentation of resident care servicesPromote a cooperative relationship among health care teams Requirements: Must hold valid Registered Nurse (RN) licenseMinimum 3 years Long-Term Care experience requiredShould be a strong and positive Team Director for all members of the staffFamiliar with EHR and Prescribing programsExcellent communication skillsBasic computer skills About us: Oneida Center for Rehabilitation and Healthcare, formerly known as Focus Utica for Rehabilitation and Healthcare, is a 120-bed rehabilitation and skilled nursing facility located in Utica, New York. Our pledge to the community, our residents, and staff is to provide post-acute-care in a manner that sets the standard of excellence and strives to meet and/or exceed the expectations of our residents, staff, and all we come in contact with. Services at Oneida Center include Skilled Nursing, Respite, Hospice, and Post-acute Rehabilitation and are affiliated with an Assisted Living Program and Adult Day Care. We endeavor to embrace our residents in times of crisis and assist them to leave and/or live here with a sense of well – being, individuality, and independence. Oneida Center is a proud member of the Centers Health Care Consortium. ONE2LB123 Equal Opportunity Employer –M/F/D/V
Full Time
6/26/2025
Watertown, NY 13601
(23.2 miles)
General Description As the Sales Floor Supervisor you are accountable for driving customer service to achieve profitable sales growth by leading and engaging associates, managing company merchandise standards and execution. You will train and develop associates to execute sales building programs.Primary Responsibilities:Customer Service & Sales - Directs Customer Service and sales activities in store; resolves customer issues and concerns. Models and holds team accountable for outstanding customer service. Actively listens to customer issues to resolve problems. Maximizes sales and service by ensuring staff is scheduled appropriately. Store Merchandise Standards - Managers merchandise standards through Put to Fixture, SET, and Visual process execution. Maintains high merchandise presentations standards, actively leads the team in planning and execution of all merchandise and visual elements in the store, including the pricing and signing process. Promote company merchandise strategy and identifies local opportunities to drive sales. Oversees efficient and clean recovery standards for the sales floor and fitting room processes within the store. Omnichannel - Trains, mentors and coaches all associates at jcp.com. Pickup location on processes and transaction procedures related to delivery and return of jcp.com orders. Manages all Ship from Store, Buy Online Pick Up In Store and Curbside Pickup order processes within the prescribed time periods. Monitors and shares Ominchannel and reporting metrics and takes action to resolve issues.Specialty Businesses - Drives profitable sales growth in the Fine Jewelry, Mattress, and Window businesses by leading and engaging associates. Responsible for the Specialty associate training and care/protection plans. Manages the SET processes by planned floor moves and graphics as well as monitoring the Productivity Standards Program processes. Identifies sell-through opportunities and remerchandising of the selling floor to increase the rate of sale. Oversees proper execution of all defective and return to vendor/warehouse activities, reducing shrink within specialty businesses.Team Development - Teaches, trains and coaches associates. Partners with Assistant Manager of Merchandise and Customer Experience Supervisor to source and hire store talent for hourly positions. Plays an active role in the training and development of associates; coaches in the moment, addresses performance issues,Performance Standards - Consistently meets established performance standards; including but not limited to: shrink and safety initiatives, Omnichannel, scheduling efficiency, associate relations, engagement, customer service, profit, productivity, and attendance.Core Competencies:To achieve success at JCPenney, a Sales Floor Supervisor possesses the following core competencies:Embraces a Growth Mindset: Proposes and initiates actions on new ideas that improve our product, stores or practices. Will listen to ideas and suggestions and applies ideas when appropriate, champions new initiatives. Encourages others and their self to stretch beyond current capabilities. Willing to be a catalyst for change by challenging the status quo and motivates others to make improvements. Uses the growth mindset by seeing change as an opportunity to learn and grow.Thinks Critically: Demonstrates business and functional expertise and stays current with developments in the retail industry; applies learning to drive company goals. Will gather the necessary information to fully understand the scope of the problem; applies critical thinking to develop options, identify assumptions and consider impacts. Uses fact-based analysis to guide decision-making; summarizes analysis clearly and succinctly and recommends a course of action. Demonstrates Leadership: Creates an environment that fosters teamwork, recognizes others' accomplishments and respects and values differences in the workplace. Requires high personal and team performance standards, leads by example and motivates others to perform at a higher level. Able to give and is open to constructive performance feedback; holds self and others accountable for performance and actions. Creates a culture of development by coaching and teaching others. Aligns goals, processes, and culture to create momentum and champion a One Team approach. Takes Accountability: Takes responsibility for excellent customer experiences and reliably delivers solutions that meet customer needs. Is able to build relationships by showing consideration for the perspectives of others, listening first before drawing conclusions. Develops positive and inclusive relationships across the organizationImplements with Excellence: Develops and prioritizes short and long-range plans that are comprehensive, realistic, and effective in meeting company goals. Implements project/plans that are well-organized and efficient, seeks feedback and takes needed action. Demonstrates the ability to effectively delegate work and communicates plans and expectations to others.Drives Results: Demonstrates a sense of urgency to act decisively and quickly. Establishes aggressive goals and takes appropriate risks to achieve results. Shows confidence when challenged and will do the right thing even when it's hard. Strives to achieve excellent results by creating a culture of continuous improvement.What you get:If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays*, and 401(k) with Company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation. *For paid vacation days, as well as eligibility requirements for other benefits, please visit About JCPenney:JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the Company's product assortment meets customers' everyday needs and helps them commemorate every special occasion with style, quality, and value. JCPenney offers a broad portfolio of fashion, apparel, home, beauty, and jewelry from national and private brands and provides personal services including salon, portrait and optical. The Company and its 50,000 associates worldwide serve customers where, when, and how they want to shop - from jcp.com to more than 650 stores in the U.S. and Puerto Rico. In 2022, JCPenney celebrates 120 years as an iconic American brand by continuing its legacy of connecting with customers through shopping and community engagement. Please visit JCPenney's Newsroom to learn more and follow JCPenney on Facebook, Instagram, Twitter, and LinkedIn.Pay RangeUSD $22.50/Hr -USD $28.13/Hr.
Full Time
7/9/2025
Castorland, NY 13620
(0.6 miles)
Carthage Centeris hiring aRegistered Nurse (RN) SupervisorinCarthage, NY. Now offering a $7,500 sign-onbonus! New Openings: 7pm-7am Full-Time (FT) 3pm-11pm Shift: Full-Time (FT) Duties: Complete resident care requirements by scheduling and assigning nursing staffEstablish a compassionate environment by providing support to residents & familiesProvide information to residents & staff by answering questions and requestsMaintain a safe & clean working environment by implementing rules & regulationsManage documentation of resident care servicesPromote a cooperative relationship among health care teams Requirements: Must hold valid Registered Nurse (RN) licenseMinimum 3 years Long-Term Care experience requiredShould be a strong and positive Team Director for all members of the staffFamiliar with EHR and Prescribing programsExcellent communication skillsBasic computer skills About us: Carthage Center for Rehabilitation and Nursing is a 90-bed rehabilitation and skilled nursing facility located on the outskirts of the historic village of Carthage. Excellence is our goal and good outcomes in recovery and rehabilitation are our daily measures of progress. We will maintain a comfortable, dignified environment where our residents can enjoy an engaged, healthy lifestyle that will be a constant steady source of peace of mind to their families. Carthage Center will maintain our residents’ bonds to their community by extending ourselves to our neighbors and to the society we serve. Carthage Center is a proud member of the Centers Health Care Consortium. Equal Opportunity Employer –M/F/D/V
Full Time
6/26/2025
Watertown, NY 13601
(23.2 miles)
General Description:As the Customer Experience Supervisor I - You are accountable for driving profitable sales growth by leading and engaging associates, coaching associates on customer service, leading company training initiatives and delivering company checkout experience strategies Primary Responsibilities:Customer Service & Sales - Acts as a role model for the Manager on Duty program while directing customer service activities throughout the store. Models and holds team accountable for outstanding customer service. Greets and assists customers in finding products and partners with other team members when additional help is needed. Actively listens to customer issues to resolve problems. Maximizes sales and service by ensuring staff is scheduled appropriately, and by managing FIND more, credit, rewards and gift card programs.Cashier Performance - Trains, mentors and coaches all cashier associates on checkout procedures to ensure outstanding service behaviors are consistently exhibited. Regularly observes and ensures associates consistently follow and implement checkout experience processes. Monitors associate efficiency by utilizing Point of Sale productivity metrics.Line Management and Checkout Standards - Proactively shifts resources to checkouts based on observed fluctuations in store traffic. Reduces wait times during peak traffic periods by utilizing Mobile Point of Sale, Satellite Registers and Expeditor stations. Partners appropriately to stock all Impulse futures and to identify checkout supply needs.Human Resources / People Management - Creates and monitors the store's open requisitions and routes qualified applicants to the appropriate hiring manager. Coordinates the interview Talent Tryout process. Schedules and coordinates new hire orientations and training and administers ongoing associate training. Partners with the Sales Floor Supervisor and General Manager on training compliance. Reviews schedules and makes productive edits to further optimize resources. Performance Standards - Supportive of company shrink and safety initiatives. Meets established performance standards for the role on a consistent basis, including (but not limited to) the company's iCAP (Credit) program, product and service sales, customer service, profit, productivity, and attendance. Core Competencies:To achieve success at JCPenney, a Customer Experience Supervisor possesses the following core competencies:Embraces a Growth Mindset: Proposes and initiates actions on new ideas that improve our product, stores or practices. Will listen to ideas and suggestions and applies ideas when appropriate, champions new initiatives. Encourages others and their self to stretch beyond current capabilities. Willing to be a catalyst for change by challenging the status quo and motivates others to make improvements. Uses the growth mindset by seeing change as an opportunity to learn and grow.Thinks Critically: Demonstrates business and functional expertise and stays current with developments in the retail industry; applies learning to drive company goals. Will gather the necessary information to fully understand the scope of the problem; applies critical thinking to develop options, identify assumptions and consider impacts. Uses fact-based analysis to guide decision-making; summarizes analysis clearly and succinctly and recommends a course of action. Demonstrates Leadership: Creates an environment that fosters teamwork, recognizes others' accomplishments and respects and values differences in the workplace. Requires high personal and team performance standards, leads by example and motivates others to perform at a higher level. Able to give and is open to constructive performance feedback; holds self and others accountable for performance and actions. Creates a culture of development by coaching and teaching others. Aligns goals, processes, and culture to create momentum and champion a One Team approach. Takes Accountability: Takes responsibility for excellent customer experiences and reliably delivers solutions that meet customer needs. Is able to build relationships by showing consideration for the perspectives of others, listening first before drawing conclusions. Develops positive and inclusive relationships across the organizationImplements with Excellence: Develops and prioritizes short and long-range plans that are comprehensive, realistic, and effective in meeting company goals. Implements project/plans that are well-organized and efficient, seeks feedback and takes needed action. Demonstrates the ability to effectively delegate work and communicates plans and expectations to others.Drives Results: Demonstrates a sense of urgency to act decisively and quickly. Establishes aggressive goals and takes appropriate risks to achieve results. Shows confidence when challenged and will do the right thing even when it's hard. Strives to achieve excellent results by creating a culture of continuous improvement.What you get:If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays*, and 401(k) with Company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation. *For paid vacation days, as well as eligibility requirements for other benefits, please visit About JCPenney:JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the Company's product assortment meets customers' everyday needs and helps them commemorate every special occasion with style, quality, and value. JCPenney offers a broad portfolio of fashion, apparel, home, beauty, and jewelry from national and private brands and provides personal services including salon, portrait and optical. The Company and its 50,000 associates worldwide serve customers where, when, and how they want to shop - from jcp.com to more than 650 stores in the U.S. and Puerto Rico. In 2022, JCPenney celebrates 120 years as an iconic American brand by continuing its legacy of connecting with customers through shopping and community engagement. Please visit JCPenney's Newsroom to learn more and follow JCPenney on Facebook, Instagram, Twitter, and LinkedIn.Pay RangeUSD $22.50/Hr -USD $28.13/Hr.
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