Vice President, Client Service At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets.Every day around the globe, our 50,000+ employees bring the power of their perspective to the table tocreate solutions with our clients that benefit businesses, communities and people everywhere. We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about. We’re seeking a future team member for the role of Vice President, Client Serviceto join our Corporate Trust Financial Institutions Dealing and Trading team. This role can be located in New York, NY or Pittsburgh PA – HYBRID (in office 4 days a week). In this role, you’ll make an impact in the following ways: Works with relationship managers and external clients to resolve the most complex day-to-day issues and direct them to appropriate resources at BNY. Apply advanced problem-solving skills, judgement, and experience to analyze information. Use developed communication skills to deliver high quality service to a specialized client base. Proactively assists clients in reviewing potential business needs and directs them to appropriate resources at BNY Mellon if necessary.Leads team members in providing support to major clients in addressing and resolving complex operational and technical issues and ensuring requests are executed.Provides key individuals at assigned clients information related to BNY’s products and services representing a broad array of lines of business and geographies and leverages an in-depth understanding of broader BNY services and offerings.Uses broad understanding of BNY products and services to best propose expanded offerings to clients for front office consideration.Leads and participates in internal activities and initiatives designed to improve client experience.Uses knowledge of client services best practices and BNY client needs to help develop process improvements. To be successful in this role, we’re seeking the following: Bachelor's degree or the equivalent combination of education and experience is required.7-10 years of related work experience preferred.Experience in an operational area and/or client services.Prior leadership experience is preferred. At BNY, our culture speaks for itself. Here’s a few of our awards: America’s Most Innovative Companies, Fortune, 2024World’s Most Admired Companies, Fortune 2024Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024Best Places to Work for Disability Inclusion, Disability: IN – 100% score, 2023-2024“Most Just Companies”, Just Capital and CNBC, 2024Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024Bloomberg’s Gender Equality Index (GEI), 2023 Our Benefits and Rewards: BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans. ”BNY assesses market data to ensure a competitive compensation package for our employees. The base salary for this position is expected to be between $79,000and $147,000per year at the commencement of employment. However, base salary if hired will be determined on an individualized basis, including as to experience and market location, and is only part of the BNY total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, short and long-term incentive packages, and company- sponsored benefit programs. This position is at-will and the Company reserves the right to modify base (as well as any other discretionary payment or compensation) at any time, including for reasons related to individual performance, change in geographic location, Company or individual department/team performance and market factors.”

The Bank of New York Mellon seeks a Senior Vice President, Business Analysis for its New York, NY location. DUTIES: Provide technical support in a specific business domain within a line of business. Serve in a cross-program role to ensure quality of the deliverables within areas of expertise and drive innovation and strategic solutions within global, mission-critical, large-scale programs. Provide expertise for a specific domain within a line of business. Elicit, challenge, and prioritize requirements, translate into functional design and use case models. Coordinate the project scope, objectives, constraints and assumptions for a large, strategic, multi-year program. Provide guidance in development of the technical design, test plans, and user documentation. Perform implementation/conversion strategy planning and implementation. Handle scope and change throughout the initiative utilizing formal change control and requirements traceability. Gather and analyze information and provide recommendations to address strategic business objectives that span multiple, global business and technology areas. Participate in industry forums and keep current on domain knowledge for specific business and application areas of expertise. Apply experiences with existing software and/or systems development processes to define and collect metrics and develop better processes to be used in the future. Perform software and/or systems development process improvement initiatives. Remote work may be permitted within a commutable distance from the worksite. REQUIREMENTS: Bachelor’s degree, or foreign equivalent, in Business Administration, Computer Science, Computer Engineering, Information Systems, or a related field, and ten (10) years of experience in the job offered or in a related IT occupation. Ten (10) years of experience must include: Creating and reviewing detailed business and functional requirements utilizing tools including Confluence and Jira; Creating test plans and test cases, and executing test cases for the same requirements; Defining business flows and individual function and feature definition for a unified payment processor handling multiple payment types; Defining solutions, scope, and impacts of projects and creation of end-to-end wire and ACH payment processing flows; Utilizing ISO, Swift, Fed, Chip and other industry messaging standards and database structures; Performing payment validations, regulatory controls including OFAC and anti-money laundering controls, and integration with clearing mechanisms and user Interface design; and Defining integration with ancillary services which support payment processing including definition of points of integration, API definition, data mapping, and controls required. Ten percent (10%) travel required, domestic. Salary Range:$180,000.00 to $221,000.00/yr. Qualified applicants please apply online athttps://bnymellon.eightfold.ai/careersand utilize reference code #66435. Please indicate “referral source – advertisement – WEB.” The Bank of New York Mellon assesses market data to ensure a competitive compensation package for our employees. The base salary/range for this position is expected to be $180,000.00 to $221,000.00 per year at the commencement of employment. Base salary if hired will be determined on an individualized basis, including as to experience and market location, and is only part of The Bank of New York Mellon total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, short and long-term incentive packages, and Company-sponsored benefit programs. This position is at-will, and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation) at any time, including for reasons related to individual performance, change in geographic location, Company or individual department/team performance, and market factors.