Position Summary:The Boston Children's Hospital Critical Care Transport Team utilizes Emergency Medical Technicians to work collaboratively with the clinical team and the communication center, delivering safe, efficient, family-centered care to patients requiring critical care in transit. The EMT works within their scope of practice, following all team, hospital, and Massachusetts Office of Emergency Medical Services policies and protocols.Starting salary $27/hrKey Responsibilities:Managing transport equipment.Operating the Boston Children’s Hospital ambulance.Managing radio critical care transport team telephone requests.Manage Emergency Department referrals (“expects”) from the region.Arranging ambulance discharges from Boston Children’s Hospital.Trauma activations.Coordinating the transfer of diagnostic images.Facilitating telemedicine consults with several hospital emergency departments.36hrs; rotating days/nights and weekends.Minimum QualificationsEducation:A high school diploma or equivalent.Experience:A Minimum of 3 years EMT experience required.Experience in a 911 system is preferred.Good communication skills.The ability to work on a team.Licensure/ Certifications:Massachusetts Certified Emergency Medical Technician.Massachusetts driver's license/or equivalent.*Sign-on bonus of $5,000.00 (who have not worked at BCH in the past 2 years.) Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

Department Summary:The Behavioral Health Transport Program, staffed with an Emergency Medical Technician (EMT) and a Behavioral Health Counselor (BHC), utilizing non-ambulance vehicles, will offer an alternative model to safely and appropriately facilitate transport for behavioral health patients receiving care at Boston Children’s Hospital and Franciscan Children’s to other behavioral health facilities.Key Responsibilities:Provides assistance in the transport and management of behavioral health patients between facilities, monitoring patients for physical and psychological safety.Operates vehicle in accordance with Massachusetts driving laws.Able to recognize signs of escalating behavior, agitation or psychiatric distress.Collaborates with mental health professionals to follow individualized care plans when available and utilized de-escalating techniques when appropriate.Demonstrates knowledge of operation of transport vehicle and equipment and ensures proper functioning prior to transport.Demonstrates continued professional growth through continuing education while maintaining competency as an EMT through required training and/or education. Also participates in Quality Assurance Program in conjunction with the Medical Director, Program Manager, and other medical control physicians.18hrs; days with rotating weekends.Minimum QualificationsEducation:A high school diploma or equivalent.Experience:At least 3 years of previous EMT experience required.Experience in an emergency (911) system preferred.Work required the analytical skills to gather and interpret data in situations in which the information or problems are relatively routine.Work requires frequently sitting, standing and walking for long periods. Requires bending, crouching and kneeling. Requires use of hands and fine motor skills, frequently lifting up to 50lbs. Must be able to work in small, confined spaces and be able to work in a mobile environment.Licensure/ Certifications:Massachusetts Certified Emergency Medical Technician.Massachusetts driver's license/or equivalent.Current in Basic Life Support for the Health Care ProviderBoston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

Position Summary/ Department Summary:The Patient Experience Representative I works under close supervision to provide support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families. Performs various administrative functions requiring basic knowledge of programs and services. Provides positive and effective customer service that supports departmental and hospital operations.Location and Schedule:100% onsite at Peabody location.Monday to Friday, regular business hours, 40 hours per weekKey Responsibilities: Provides positive and effective customer service to patients, families, and visitors, responding to routine inquiries and involving supervisors for complex issuesGreets, screens, directs, and registers patients; enrolls patients and caregivers in the patient portalCollaborates with referring providers and practices to manage complex patient issues; may rotate in call centersSchedules patient encounters and procedures under supervision; monitors daily schedules and coordinates flow to optimize patient experiencePrepares for and attends shift handoffs and team huddlesPrepares examination rooms, assists patients, and ensures routine forms are ready for appointmentsCollects and processes patient demographics, insurance/payment, referral info, and clinical documentation; obtains authorizations and verificationsCollects co-payments, reconciles deposits, and provides accurate records in hospital systemsTranscribes treatment and billing data; communicates with other departments for clinical and administrative servicesAnswers, screens, and routes calls; triages urgent calls and initiates emergency services when requiredMaintains calendars, schedules meetings/events, and supports logistics for departmental programs and presentationsProvides general clerical support, including organizing documents, processing mail, photocopying, and handling recordsProcesses prescription refills, letters, and external requestsUses office and hospital systems (e.g., Microsoft Office, scheduling, billing applications) efficientlyParticipates in process improvement initiatives and supports internal changes to systems and proceduresMinimum QualificationsEducation:High School Diploma/ GEDExperience:No healthcare experience required but strongly preferred.Basic customer service and computer skills. Makes use of customer service knowledge to assist patients and families in resolving problems. Conveys a positive demeanor when interacting with patients, families, and coworkers. Ability to communicate in a clear, effective manner both orally and in writing and demonstrate empathy in difficult personal situations. Ability to work with diverse internal and external constituencies. Language skills:Bilingual English and Portuguese or Spanish strongly preferred.PER positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (prorated for part-time positions, internals not eligible)*BCH offers competitive compensation and unmatched benefits including affordable health, vision and dental insurance, childcare and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes.

Position Summary/ Department Summary:Please note there is a 6 week/40 hours a week training commitment that is required which could include day/evening + weekend training before you go into your shift. Full flexibility is needed during this training period. Key Responsibilities: Emergency Department - Patient Experience Representative. Three, 12 hour shifts. 7:00am-7:30pm. Rotating day shift includes weekends/holidays. 36 hours per week. Providing positive and effective customer service that supports departmental and hospital administrative operations.Scheduling patient encounters and procedures to coordinate within and across providers, departments, and institutions.Answering, screening and routing telephone calls. Recording and forwarding messages and triaging calls for urgent information or services. Responding to requests for routine information or assisting within scope of knowledge and authority. Initiating calls for emergency services as required.Collaborating and communicating with referring providers and practices to facilitate management of complex patient issues.Greeting and directing patients, families and visitors.Monitoring daily schedule and patient flow to optimize resource utilization and patient experience.Communicating with clinicians and/or supervisors and routing patients/visitors to maintain efficient patient/visitor flow.Serving as a liaison with Engineering, ESD, Biomedical Engineering, and Materials Management to resolve equipment, supply, cleaning and safety issues; Following through on identified problems.Collecting and organizing medical records, information, materials and supplies required for admissions or encounters. Preparing requisitions and other standard forms as requested by clinician or supervisor.Verifying, recording and processing patient demographics, insurance/payment and referral information for patient encounters. Collecting all necessary clinical documentation and information.Collecting, compiling and forwarding related documentation for reimbursement.Minimum Qualifications Education:High-school or GED diploma. Bachelor's degree preferred. Experience:Superb customer service, keen attention to detail, strong computing skills with ability to learn new software quickly and ability to work in multiple systems simultaneously. A minimum of five shifts in a six-week period are required and must include some weekend shifts. Holiday shifts are required. Training requires approximately 6-8 weeks equivalent of full time shifts.Ability to work independently and as part of a team.Preferred experience such as customer service, administrative, or experience in a health care setting. The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations. Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.#Li-Onsite

Position Summary/ Department Summary:Please note there is a 6 week/40 hours a week training commitment that is required which could include day/evening + weekend training before you go into your shift. Full flexibility is needed during this training period. $2,000 sign-on bonus (terms/taxes apply).Key Responsibilities: Emergency Department - Patient Experience Representative. 12:30pm-9pm including every other weekend and holidaysProviding positive and effective customer service that supports departmental and hospital administrative operations.Scheduling patient encounters and procedures to coordinate within and across providers, departments, and institutions.Answering, screening and routing telephone calls. Recording and forwarding messages and triaging calls for urgent information or services. Responding to requests for routine information or assisting within scope of knowledge and authority. Initiating calls for emergency services as required.Collaborating and communicating with referring providers and practices to facilitate management of complex patient issues.Greeting and directing patients, families and visitors.Monitoring daily schedule and patient flow to optimize resource utilization and patient experience.Communicating with clinicians and/or supervisors and routing patients/visitors to maintain efficient patient/visitor flow.Serving as a liaison with Engineering, ESD, Biomedical Engineering, and Materials Management to resolve equipment, supply, cleaning and safety issues; Following through on identified problems.Collecting and organizing medical records, information, materials and supplies required for admissions or encounters. Preparing requisitions and other standard forms as requested by clinician or supervisor.Verifying, recording and processing patient demographics, insurance/payment and referral information for patient encounters. Collecting all necessary clinical documentation and information.Collecting, compiling and forwarding related documentation for reimbursement.Minimum Qualifications Education:High-school or GED diploma. Bachelor's degree preferred. Experience:Superb customer service, keen attention to detail, strong computing skills with ability to learn new software quickly and ability to work in multiple systems simultaneously. A minimum of five shifts in a six-week period are required and must include some weekend shifts. Holiday shifts are required. Training requires approximately 6-8 weeks equivalent of full time shifts.Ability to work independently and as part of a team.Preferred experience such as customer service, administrative, or experience in a health care setting. The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations. Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.#Li-Onsite

Position Summary/ Department Summary:Please note there is a 6 week/40 hours a week training commitment that is required which could include day/evening + weekend training before you go into your shift. Full flexibility is needed during this training period. $2,000 sign-on bonus (terms/taxes apply).Key Responsibilities: Emergency Department - Patient Experience Representative. 3pm-11:30pm including alternating weekends and holidaysProviding positive and effective customer service that supports departmental and hospital administrative operations.Scheduling patient encounters and procedures to coordinate within and across providers, departments, and institutions.Answering, screening and routing telephone calls. Recording and forwarding messages and triaging calls for urgent information or services. Responding to requests for routine information or assisting within scope of knowledge and authority. Initiating calls for emergency services as required.Collaborating and communicating with referring providers and practices to facilitate management of complex patient issues.Greeting and directing patients, families and visitors.Monitoring daily schedule and patient flow to optimize resource utilization and patient experience.Communicating with clinicians and/or supervisors and routing patients/visitors to maintain efficient patient/visitor flow.Serving as a liaison with Engineering, ESD, Biomedical Engineering, and Materials Management to resolve equipment, supply, cleaning and safety issues; Following through on identified problems.Collecting and organizing medical records, information, materials and supplies required for admissions or encounters. Preparing requisitions and other standard forms as requested by clinician or supervisor.Verifying, recording and processing patient demographics, insurance/payment and referral information for patient encounters. Collecting all necessary clinical documentation and information.Collecting, compiling and forwarding related documentation for reimbursement.Minimum Qualifications Education:High-school or GED diploma. Bachelor's degree preferred. Experience:Superb customer service, keen attention to detail, strong computing skills with ability to learn new software quickly and ability to work in multiple systems simultaneously. A minimum of five shifts in a six-week period are required and must include some weekend shifts. Holiday shifts are required. Training requires approximately 6-8 weeks equivalent of full time shifts.Ability to work independently and as part of a team.Preferred experience such as customer service, administrative, or experience in a health care setting. The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations. Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.#Li-Onsite

Position Summary/ Department Summary:Please note there is a 6 week/40 hours a week training commitment that is required which could include day/evening + weekend training before you go into your per diem shift. Full flexibility is needed during this training period. Key Responsibilities:Emergency Department - Admissions. Every other weekend/holiday. You will be on call status on your off weekend.Providing positive and effective customer service that supports departmental and hospital administrative operations.Scheduling patient encounters and procedures to coordinate within and across providers, departments, and institutions.Answering, screening and routing telephone calls. Recording and forwarding messages and triaging calls for urgent information or services. Responding to requests for routine information or assisting within scope of knowledge and authority. Initiating calls for emergency services as required.Collaborating and communicating with referring providers and practices to facilitate management of complex patient issues.Greeting and directing patients, families and visitors.Monitoring daily schedule and patient flow to optimize resource utilization and patient experience.Communicating with clinicians and/or supervisors and routing patients/visitors to maintain efficient patient/visitor flow.Serving as a liaison with Engineering, ESD, Biomedical Engineering, and Materials Management to resolve equipment, supply, cleaning and safety issues; Following through on identified problems.Collecting and organizing medical records, information, materials and supplies required for admissions or encounters. Preparing requisitions and other standard forms as requested by clinician or supervisor.Verifying, recording and processing patient demographics, insurance/payment and referral information for patient encounters. Collecting all necessary clinical documentation and information.Collecting, compiling and forwarding related documentation for reimbursement.Minimum Qualifications Education:High-school or GED diploma. Bachelor's degree preferred. Experience:Superb customer service, keen attention to detail, strong computing skills with ability to learn new software quickly and ability to work in multiple systems simultaneously. A minimum of five shifts in a six-week period are required and must include some weekend shifts. Holiday shifts are required. Training requires approximately 6-8 weeks equivalent of full time shifts.Ability to work independently and as part of a team.Preferred experience such as customer service, administrative, or experience in a health care setting. The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations. #Li-Onsite

Position Summary/ Department Summary:Please note there is a 6 week/40 hours a week training commitment that is required which could include day/evening + weekend training before you go into your per diem shift. Full flexibility is needed during this training period. Key Responsibilities:Emergency Department - Per diem. Requires a minimum of 5 shifts in a 6 week work schedule period, 1 of which must be a weekend shift and a minimum of 1 major holiday in the fall/winter plus a minimum of one major holiday in the spring/summer (2 holidays a year total).Providing positive and effective customer service that supports departmental and hospital administrative operations.Scheduling patient encounters and procedures to coordinate within and across providers, departments, and institutions.Answering, screening and routing telephone calls. Recording and forwarding messages and triaging calls for urgent information or services. Responding to requests for routine information or assisting within scope of knowledge and authority. Initiating calls for emergency services as required.Collaborating and communicating with referring providers and practices to facilitate management of complex patient issues.Greeting and directing patients, families and visitors.Monitoring daily schedule and patient flow to optimize resource utilization and patient experience.Communicating with clinicians and/or supervisors and routing patients/visitors to maintain efficient patient/visitor flow.Serving as a liaison with Engineering, ESD, Biomedical Engineering, and Materials Management to resolve equipment, supply, cleaning and safety issues; Following through on identified problems.Collecting and organizing medical records, information, materials and supplies required for admissions or encounters. Preparing requisitions and other standard forms as requested by clinician or supervisor.Verifying, recording and processing patient demographics, insurance/payment and referral information for patient encounters. Collecting all necessary clinical documentation and information.Collecting, compiling and forwarding related documentation for reimbursement.Minimum Qualifications Education:High-school or GED diploma. Bachelor's degree preferred. Experience:Superb customer service, keen attention to detail, strong computing skills with ability to learn new software quickly and ability to work in multiple systems simultaneously. A minimum of five shifts in a six-week period are required and must include some weekend shifts. Holiday shifts are required. Training requires approximately 6-8 weeks equivalent of full time shifts.Ability to work independently and as part of a team.Preferred experience such as customer service, administrative, or experience in a health care setting. The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations. #Li-Onsite

Position Summary/ Department Summary:Please note there is a 6 week/40 hours a week training commitment that is required which could include day/evening + weekend training before you go into your shift. Full flexibility is needed during this training period. Key Responsibilities:Emergency Department - Patient Experience Representative. Requires every other weekend/holidays and it is a 7:00am-3:30pm shift. 32 hours a week.Providing positive and effective customer service that supports departmental and hospital administrative operations.Scheduling patient encounters and procedures to coordinate within and across providers, departments, and institutions.Answering, screening and routing telephone calls. Recording and forwarding messages and triaging calls for urgent information or services. Responding to requests for routine information or assisting within scope of knowledge and authority. Initiating calls for emergency services as required.Collaborating and communicating with referring providers and practices to facilitate management of complex patient issues.Greeting and directing patients, families and visitors.Monitoring daily schedule and patient flow to optimize resource utilization and patient experience.Communicating with clinicians and/or supervisors and routing patients/visitors to maintain efficient patient/visitor flow.Serving as a liaison with Engineering, ESD, Biomedical Engineering, and Materials Management to resolve equipment, supply, cleaning and safety issues; Following through on identified problems.Collecting and organizing medical records, information, materials and supplies required for admissions or encounters. Preparing requisitions and other standard forms as requested by clinician or supervisor.Verifying, recording and processing patient demographics, insurance/payment and referral information for patient encounters. Collecting all necessary clinical documentation and information.Collecting, compiling and forwarding related documentation for reimbursement.Minimum Qualifications Education:High-school or GED diploma. Bachelor's degree preferred. Experience:Superb customer service, keen attention to detail, strong computing skills with ability to learn new software quickly and ability to work in multiple systems simultaneously. A minimum of five shifts in a six-week period are required and must include some weekend shifts. Holiday shifts are required. Training requires approximately 6-8 weeks equivalent of full time shifts.Ability to work independently and as part of a team.Preferred experience such as customer service, administrative, or experience in a health care setting. The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations. Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.#Li-Onsite

Position summaryThe Senior PER ensures an optimal patient experience by monitoring clinic activity, resolving service and scheduling issues, and managing daily schedules. They provide high-level customer service, obtain necessary authorizations, triage calls, support emergency communication, and assist with training initiatives. They demonstrate strong problem-solving, multitasking, and contribute to continuous process improvement efforts.Key responsibilities1. Customer ServiceProvides effective service to patients, families, and visitors.Answers questions on policies and procedures; resolves complex issues.Greets, screens, registers, and directs patients.Coordinates with providers on patient issues.May rotate in call center settings.2. Patient Registration/Admissions/DischargeVerifies and records patient, insurance, and referral info.Collects co-pays, reconciles payments, and prepares deposits.Gathers clinical data (e.g., height, weight, temperature); assists in room prep.Prepares records, forms, and required documentation.Supports billing, authorizations, and reimbursement processes.Serves as a resource on policies and procedures.3. SchedulingSchedules visits and procedures across departments.Manages daily flow and communicates with staff to maintain efficiency.4. Patient Flow CoordinationParticipates in shift handoffs and team huddles.5. AdministrationManages calendars, meetings, and events.Provides clerical support and triages calls.Organizes records, supplies, and forms for visits.Coordinates with departments and processes mail, documents, and prescriptions.6. TrainingTrains and cross-trains staff on systems and procedures.Shares updates and resolves workflow issues.Acts as a resource on operations and billing.7. TechnologyUses office systems and hospital applications.Enrolls patients in portals.8. Process ImprovementSupports and implements process improvement initiatives.Minimum qualificationsEducation:A high school level of education.Experience:Minimum of 1 year as a PER or related healthcare experience. Can perform the actions associated with this skill without assistance. Is considered "a person to ask" when difficult questions arise. Capable of coaching others by translating complex nuances into easy-to-understand terms. Able to successfully complete tasks as requested. Help from an expert may be required from time to time can discuss the application and implications of changes to processes, policies, and procedures in patient experience. Understands needs and takes a proactive approach to meeting their needs in an effective and timely manner. Uses non-technical language skillfully to ensure effective communication with customers from all levels of understanding. Builds and maintains effective working relationships. Ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations. Ability to work with diverse internal and external constituencies.Schedule: M-F. Hybrid after fully trainedThis role is eligible for a $2,000 sign on bonus (not eligible for internal candidates).Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

At Boston Children’s Hospital, the quality of our care and our inclusive hospital working environment lies in the diversity of our people. With patients from local communities and 160 countries around the world, we’re committed to reflecting the spectrum of their cultures while opening doors of opportunity for our team. Here, different talents, pursue common goals. Voices are heard and ideas are shared. Join us and discover how your unique contribution can change lives. Yours included.Position summaryYou will work under close supervision to provide support to the administrative operations within the Medicine ICP unit. You will work to ensure the best possible patient experience by effectively coordinating services to patients and families. You will demonstrate interest in and ability to departmental and organizational initiatives & projects with a focus on continuous process improvement. You will perform various administrative functions requiring basic knowledge of programs and services. You will provide positive and effective customer service that supports departmental and hospital operations.Key responsibilitiesPatient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating with referring providers and practicesObtaining required authorizations to compile patient and staff schedulesScheduling patients and supporting patients encounterCheck In / Check Out:Greeting and directing patients, families and visitorsMonitoring daily schedule and coordinating flow with clinicians/supervisorsReconciling payments and preparing deposits, providing record of transactions in Hospital systemsFacilitating and directing communication with Financial CounselingAdministrative:Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency servicesProviding routine clerical support as neededMinimum qualificationsEducation:A high school level of education, bachelor’s degree preferredExperience:Prior customer service or healthcare administrative experience preferredThe ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situationsThe ability to work with diverse internal and external constituenciesSchedule: 3pm-11pm M-F 100% in personThis role is eligible for a $2,000 sign on bonus (not eligible for internal candidates).Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

Position Summary/ Department Summary:Please note there is a 6 week/40 hours a week training commitment that is required which could include day/evening + weekend training before you go into your shift. Full flexibility is needed during this training period. Key Responsibilities:Emergency Department - Patient Experience Representative. 7:00am-3:30pm Rotating days including every other weekend and holidaysProviding positive and effective customer service that supports departmental and hospital administrative operations.Scheduling patient encounters and procedures to coordinate within and across providers, departments, and institutions.Answering, screening and routing telephone calls. Recording and forwarding messages and triaging calls for urgent information or services. Responding to requests for routine information or assisting within scope of knowledge and authority. Initiating calls for emergency services as required.Collaborating and communicating with referring providers and practices to facilitate management of complex patient issues.Greeting and directing patients, families and visitors.Monitoring daily schedule and patient flow to optimize resource utilization and patient experience.Communicating with clinicians and/or supervisors and routing patients/visitors to maintain efficient patient/visitor flow.Serving as a liaison with Engineering, ESD, Biomedical Engineering, and Materials Management to resolve equipment, supply, cleaning and safety issues; Following through on identified problems.Collecting and organizing medical records, information, materials and supplies required for admissions or encounters. Preparing requisitions and other standard forms as requested by clinician or supervisor.Verifying, recording and processing patient demographics, insurance/payment and referral information for patient encounters. Collecting all necessary clinical documentation and information.Collecting, compiling and forwarding related documentation for reimbursement.Minimum Qualifications Education:High-school or GED diploma. Bachelor's degree preferred. Experience:Superb customer service, keen attention to detail, strong computing skills with ability to learn new software quickly and ability to work in multiple systems simultaneously. A minimum of five shifts in a six-week period are required and must include some weekend shifts. Holiday shifts are required. Training requires approximately 6-8 weeks equivalent of full time shifts.Ability to work independently and as part of a team.Preferred experience such as customer service, administrative, or experience in a health care setting. The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations. Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.#Li-Onsite

The Department of Pediatric Radiology provides a full range of imaging services for newborns, infants, children, teenagers, young adults, and pregnant women at Boston Children's Hospital and our satellite clinics in Lexington, North Dartmouth, Peabody, Waltham, and Weymouth. We provide individualized care for each patient to obtain the highest quality images and ensure the most accurate diagnoses using the most sophisticated imaging equipment available. The Patient Experience Representative I will be responsible for: Customer Service:Demonstrating positive and effective customer service that supports departmental and hospital operations.Greeting, screening and directing patients, families and visitors.Registering new patients upon arrival.Patient Registration/Discharge:Monitoring clinic activity to ensure best possible patient experience.Recording and processing patient demographics, insurance/payment, and referral information for patient encounters.Collecting all necessary clinical documentation and information. Transcribing code and patient treatment information into a billing system.Obtaining required authorizations, referrals and verifications of insurance to compile patient and staff schedules.Scheduling:Scheduling patient encounters and procedures to coordinate with and across providers, departments and institutions.Monitoring daily schedule and coordinating flow to optimize resource utilization and patient experience.Administration:Maintaining personal calendars for physician/supervisor(s).Scheduling meetings, programs and events.Transcribing, typing and proofreading correspondence, forms, reports and other materials involving complex scientific, technical and/or specialized terminology.Recording and forwarding messages, triaging call for urgent information or services, initiating call for emergency services.Participating in the purchasing of inventory.Providing routine clerical support as needed.Technology:Utilizing all office technology, including phone systems, email, Microsoft Office programs, and clinical, scheduling and billing applications.Enrolling patients and caregivers in patient portal.Schedule: 100% Onsite - Fri and Mon: 7:30a-6p, Sat and Sun: 7a-5p, will require 3wks of Monday-Friday training 8a-4:30pTo qualify, you must have:High School Diploma/GED required.Previous customer service and/or administrative experience preferred.Basic customer service and computer skills required.Ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.Ability to work with diverse internal and external constituencies.Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

At Boston Children’s Hospital, the quality of our care and our inclusive hospital working environment lies in the diversity of our people. With patients from local communities and 160 countries around the world, we’re committed to reflecting the spectrum of their cultures while opening doors of opportunity for our team. Here, different talents, pursue common goals. Voices are heard and ideas are shared. Join us and discover how your unique contribution can change lives. Yours included.Position summaryYou will work under close supervision to provide support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families. You will demonstrate interest in and ability to departmental and organizational initiatives & projects with a focus on continuous process improvement. You will perform various administrative functions requiring basic knowledge of programs and services. You will provide positive and effective customer service that supports departmental and hospital operations.Key responsibilitiesPatient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating with referring providers and practicesObtaining required authorizations to compile patient and staff schedulesScheduling patients and supporting patients encounterCheck In / Check Out:Greeting and directing patients, families and visitorsMonitoring daily schedule and coordinating flow with clinicians/supervisorsReconciling payments and preparing deposits, providing record of transactions in Hospital systemsFacilitating and directing communication with Financial CounselingAdministrative:Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency servicesProviding routine clerical support as neededMinimum qualificationsEducation:A high school level of education, bachelor’s degree preferredExperience:Prior customer service or healthcare administrative experience preferredThe ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situationsThe ability to work with diverse internal and external constituenciesSchedule: (12-8:30pm M-F) 100% in personThis role is eligible for a $2,000 sign on bonus (not eligible for internal candidates).Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.#LI-POST #LI-Onsite

At Boston Children’s Hospital, the quality of our care and our inclusive hospital working environment lies in the diversity of our people. With patients from local communities and 160 countries around the world, we’re committed to reflecting the spectrum of their cultures while opening doors of opportunity for our team. Here, different talents, pursue common goals. Voices are heard and ideas are shared. Join us and discover how your unique contribution can change lives. Yours included.Position summaryYou will work under close supervision to provide support to the administrative operations of the ICU and will work to ensure the best possible patient experience by effectively coordinating services to patients and families. You will demonstrate interest in and ability to departmental and organizational initiatives & projects with a focus on continuous process improvement. You will perform various administrative functions requiring basic knowledge of programs and services. You will provide positive and effective customer service that supports departmental and hospital operations.Key responsibilitiesPatient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating with referring providers and practicesObtaining required authorizations to compile patient and staff schedulesScheduling patients and supporting patients encounterCheck In / Check Out:Greeting and directing patients, families and visitorsMonitoring daily schedule and coordinating flow with clinicians/supervisorsReconciling payments and preparing deposits, providing record of transactions in Hospital systemsFacilitating and directing communication with Financial CounselingAdministrative:Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency servicesProviding routine clerical support as neededMinimum qualificationsEducation:A high school level of education, bachelor’s degree preferredExperience:Prior customer service or administrative experience preferredThe ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situationsThe ability to work with diverse internal and external constituenciesSchedule: 3pm-11pm M-FThis role is eligible for a $2,000 sign on bonus (not eligible for internal candidates).Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.#LI-POST #LI-Onsite

Position Summary:Our pulmonary team consists of a broad range of clinicians who are trained in treating children with pulmonary disorders, including pediatric pulmonologists, pulmonary nurses, nurse practitioners, fellows, respiratory and physical therapists, nutritionists, and social workers. All of these experts work collaboratively to care for the needs of each patient and ensure their physical and emotional well-being.As a Patient Experience Representative you will work to provide support to the administrative operations and ensure the best possible patient experience by effectively coordinating services to patients and families.Key responsibilities:Patient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating with referring providers and practicesObtaining required authorizations to compile patient and staff schedulesScheduling patients and supporting patients encounterCheck In / Check Out:Greeting and directing patients, families and visitorsMonitoring daily schedule and coordinating flow with clinicians/supervisorsReconciling payments and preparing deposits, providing record of transactions in Hospital systemsFacilitating and directing communication with Financial CounselingAdministrative:Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency servicesProviding routine clerical support as neededMinimum qualificationsEducation:A high school level of education, bachelor’s degree preferredExperience:Prior customer service or administrative experience preferredThe ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situationsThe ability to work with diverse internal and external constituenciesSchedule: 9am-5:30pm M-FThis role is eligible for a $2,000 sign on bonus (not eligible for internal candidates).Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

Department SummaryWe currently have an open position for a Patient Experience Representative role. This role is a combination of front-facing with our patients at our front desk assisting in check-in, patient scheduling, registering, and patient concerns, and also assisting with our call center and various projects throughout the department.Key ResponsibilitiesCustomer Servicea. Demonstrates positive and effective customer service that supports departmental and hospitaloperations.b. Interacts and provides positive and effective customer service to patients and families.c. Responds to routine inquiries about hospital protocol, policies, and procedures.d. Involves supervisor to assist with resolution of complex issues.e. Greets, screens, and directs patients, families, and visitors.f. Registers new patients.g. With guidance, collaborates and communicates with referring providers and practices to facilitatemanagement of complex patient issues.h. Will be required to rotate in departments with call centers.Patient Registration/Admissions/Dischargea. Monitors clinic activity to ensure the best possible patient experience.b. Prepares routine forms required for appointment and daily operations.c. Records and processes patient demographics, insurance/payment, and referral information forpatient encounters.d. Collects all necessary clinical documentation and information. Transcribes code and patienttreatment information into a billing system.e. May collect, record and secure co-payments made by patients/ families. Reconciles paymentsand prepares deposits providing an accurate accounting of fund. Provides an accurate record oftransactions in the Hospital systems.f. Obtains required authorizations, referrals, and verifications of insurance to compile patient andstaff schedules.Schedulinga. Under close supervision, schedules patient encounters and procedures to coordinate with andacross providers, departments, and institutions.b. Monitors daily schedule and coordinates flow to optimize resource utilization and patientexperience. With guidance, communicates with clinicians and/or supervisors and routespatients/visitors to maintain efficient patient/visitor flow.Patient Flow Coordinationa. Prepares for and attends shift handoffs and team huddles. Administrationa. Answer, screen, and route telephone calls. Record and forward messages and triage calls forurgent information or services. Initiate calls for emergency services as required.Minimum qualificationsEducation:A high school level of education, bachelor’s degree preferredExperience:Prior customer service or administrative experience preferredThe ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situationsThe ability to work with diverse internal and external constituenciesSchedule: Hybrid, The shifts can vary, 7:00-3:30pm, 8-4:30 pm, 8:30-5 pm, 9-5:30 or 11 am-7:30 pm and requires Saturday clinic coverage as well (1x/3 months). This job may require travel to our Cape office in Sandwich, Worcester, Waltham, or our Mass Eye and Ear Boston location (1-2/month). This role is eligible for a $2,000 sign on bonus (not eligible for internal candidates).Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

Position SummaryColorectal and Pelvic Malformation CenterThe Lead PER leads the administrative operations of a clinic and works to ensure the best possible patient experience by effectively leading and coordinating services to patients and families. Provides administrative support for a clinic and its providers. Performs various administrative functions requiring in-depth knowledge of programs and services.Key responsibilitiesCustomer ServiceProvides effective, positive service to patients, families, and staff.Responds to inquiries about hospital policies and procedures.Resolves complex issues and escalations.Greets, screens, and directs visitors.Registers new patients.Coordinates with providers to manage complex patient needs.May rotate in call center departments.Patient Registration / Admissions / DischargeMonitors clinic flow to optimize patient experience.Verifies and processes demographics, insurance, payments, and referrals.Collects and submits documentation for reimbursement and authorizations.May collect co-pays, reconcile cash bag, and prepare deposits.SchedulingSchedules tests, procedures, consults, and follow-ups.Maintains and adjusts provider/patient schedules.Coordinates daily schedule flow with clinicians.Patient Flow CoordinationParticipates in shift handoffs and team huddles.AdministrationMaintains calendars and schedules meetings/events.Organizes materials and logistics for meetings and programs.Handles calls, messages, and emergency service requests.Provides clerical support and organizes medical records.Prepares requisitions and standard forms.Coordinates with departments for clinical/admin services.Manages mail, photocopying, document distribution, and records delivery.Maintains office supplies and equipment.TrainingDevelops and delivers training on systems and procedures.Keeps staff informed on policy, IT, and workflow changes.Assists staff with issue resolution.Patient Experience LeadershipSupervises and guides patient experience staff.Delegates tasks, monitors performance, and provides feedback.Supports staff onboarding and training.TechnologyUses phone, email, Microsoft Office, and clinical systems.May enroll patients in portals and navigate multiple systems.Process ImprovementParticipates in initiatives focused on improving workflows.Assists with internal process changes.Minimum qualificationsEducation:High School Diploma / GED. Bachelor’s Degree preferred.Experience:Minimum 2 years of related healthcare experience, related computer application experience (i.e., Microsoft Application Suite, Adobe, Google Applications, etc.), and strong customer service experience. Expert resource; troubleshoots, guides, and explains complex processes clearly.Performs tasks independently; coaches others and answers challenging questions.Views feedback as a tool for improvement; identifies and implements service enhancements to improve patient satisfaction.Uses service knowledge to help patients and families resolve issues.Communicates clearly and empathetically, both verbally and in writing.Works effectively with diverse individuals and teams.Consistently demonstrates attention to detail and accuracy.Excellent organizational and task prioritization abilities.Preference: senior patient representative experienceSchedule: Monday - Friday, Hybrid.*PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full-time positions* Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

Position Summary/ Department Summary: Monday - Friday. Schedule flexibility is needed to work shifts between 7:00am – 7:00pm.Travel to Boston, Brookline and Jamaica Plain is required (all locations are accessible by public transportation). This role is eligible for a $2,000 sign on bonus (not eligible for internal candidates and not eligible for former BCH employees who worked here in the past 12 months). *Terms/taxes apply. We can be flexible on start date.Are you recent college graduate, or are you already in your career and looking to make a change The Float Pool is a great way for you to learn about different medical specialties and departments at our Harvard teaching pediatric hospital in an administrative/customer service capacity.After successful completion of training, the Patient Experience Representative/Patient Access (PER) Float will work in ambulatory clinic areas, central registration, telephone page operations, and/or the practice liaison program as part of the float pool to provide administrative and customer service support to departments.Key Responsibilities: Customer Service:Demonstrating positive and effective customer service that supports departmental and hospital operations, patients and families.Responding to routine inquiries about hospital protocol, policies and procedures.Greeting, screening and directing patients, families and visitors.May be required to rotate in departments with call centers.Patient Registration/Admissions/Discharge:May be required to collect height, weight and temperature and answer questionnaires in EMR.With guidance, may prepare rooms for examinations and provide assistance to patients according to established procedures and instructions.Recording and processing patient demographics, insurance/payment and referral information for all patient encounters.Collecting all necessary clinical documentation and information. Transcribing code and patient treatment information into a billing system.May collect, record and secure co-payments made by patients and families, reconcile payments and prepare deposits.Obtaining required authorizations, referrals and verifications of insurance to compile patient and staff schedules.Scheduling:Scheduling patient encounters and procedures to coordinate with and across providers, departments and institutions.Monitoring daily schedule and coordinating flow to optimize resource utilization and patient experience. Communicating with clinicians and/or supervisors and routing patients/visitors to maintain efficient patient/visitor flow.Administration:Answering, screening and routing telephone calls. Recording and forwarding messages and triaging calls for urgent information or assistance within scope of knowledge and authority.Scheduling meetings, programs and events. Maintaining calendars for physicians/supervisors.Assisting in organizing and scheduling conferences, seminars and other department-sponsored programs or events.Providing routine clerical support as needed.May collect and organize medical records, information, materials and supplies required for appointments.Technology:Utilizing all office technology, including phone systems, email, Microsoft Office, as well as clinical, scheduling and billing applications.Enrolling patients and caregivers in patient portal.Minimum Qualifications Education: High-school or GED diplomaExperience: Preferred customer service experience Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

Position Summary/ Department Summary:Works under close supervision to provide support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families. Demonstrates interest in and ability to departmental and organizational initiatives & projects with a focus on continuous process improvement. Performs various administrative functions requiring basic knowledge of programs and services. Provides positive and effective customer service that supports departmental and hospital operations.Key Responsibilities: Provides positive and effective customer service to patients, families, and visitors, responding to routine inquiries and involving supervisors for complex issuesGreets, screens, directs, and registers patients; enrolls patients and caregivers in the patient portalCollaborates with referring providers and practices to manage complex patient issues; may rotate in call centersSchedules patient encounters and procedures under supervision; monitors daily schedules and coordinates flow to optimize patient experiencePrepares for and attends shift handoffs and team huddlesCollects patient vitals (e.g., height, weight, temperature) and completes questionnaires in EMR as neededPrepares examination rooms, assists patients, and ensures routine forms are ready for appointmentsCollects and processes patient demographics, insurance/payment, referral info, and clinical documentation; obtains authorizations and verificationsCollects co-payments, reconciles deposits, and provides accurate records in hospital systemsTranscribes treatment and billing data; communicates with other departments for clinical and administrative servicesAnswers, screens, and routes calls; triages urgent calls and initiates emergency services when requiredMaintains calendars, schedules meetings/events, and supports logistics for departmental programs and presentationsProvides general clerical support, including organizing documents, processing mail, photocopying, and handling recordsProcesses prescription refills, letters, and external requestsUses office and hospital systems (e.g., Microsoft Office, scheduling, billing applications) efficientlyParticipates in process improvement initiatives and supports internal changes to systems and proceduresMinimum QualificationsEducation:High School Diploma/ GEDExperience:No healthcare experience required - Basic customer service and computer skills. Makes use of customer service knowledge to assist patients and families in resolving problems. Conveys a positive demeanor when interacting with patients, families, and coworkers. Ability to communicate in a clear, effective manner both orally and in writing and demonstrate empathy in difficult personal situations. Ability to work with diverse internal and external constituencies. Demonstrates the ability to pay attention to detail and accuracy. Schedule: Monday- Friday, Hybrid after training. Please note this position is temporarily based out of Waltham for onsite days *PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions* Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes.

Position Summary/ Department Summary:Please note there is a 6 week/40 hours a week training commitment that is required which could include day/evening + weekend training before you go into your shift. Full flexibility is needed during this training period. 5:30pm-2:00am24 hours a weekKey Responsibilities:Emergency Department - Patient Experience Representative Providing positive and effective customer service that supports departmental and hospital administrative operations.Scheduling patient encounters and procedures to coordinate within and across providers, departments, and institutions.Answering, screening and routing telephone calls. Recording and forwarding messages and triaging calls for urgent information or services. Responding to requests for routine information or assisting within scope of knowledge and authority. Initiating calls for emergency services as required.Collaborating and communicating with referring providers and practices to facilitate management of complex patient issues.Greeting and directing patients, families and visitors.Monitoring daily schedule and patient flow to optimize resource utilization and patient experience.Communicating with clinicians and/or supervisors and routing patients/visitors to maintain efficient patient/visitor flow.Serving as a liaison with Engineering, ESD, Biomedical Engineering, and Materials Management to resolve equipment, supply, cleaning and safety issues; Following through on identified problems.Collecting and organizing medical records, information, materials and supplies required for admissions or encounters. Preparing requisitions and other standard forms as requested by clinician or supervisor.Verifying, recording and processing patient demographics, insurance/payment and referral information for patient encounters. Collecting all necessary clinical documentation and information.Collecting, compiling and forwarding related documentation for reimbursement.Minimum Qualifications Education:High-school or GED diploma. Bachelor's degree preferred. Experience:Superb customer service, keen attention to detail, strong computing skills with ability to learn new software quickly and ability to work in multiple systems simultaneously. A minimum of five shifts in a six-week period are required and must include some weekend shifts. Holiday shifts are required. Training requires approximately 6-8 weeks equivalent of full time shifts.Ability to work independently and as part of a team.Preferred experience such as customer service, administrative, or experience in a health care setting. The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations. #Li-OnsiteBoston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.#Li-Onsite

Position SummaryYou will work under close supervision to provide support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families. You will demonstrate interest in and ability to departmental and organizational initiatives & projects with a focus on continuous process improvement. You will perform various administrative functions requiring basic knowledge of programs and services. You will provide positive and effective customer service that supports departmental and hospital operations.Key Responsibilities:Patient Encounter Management:Provides positive and effective customer service that supports unit operations.Collaborates with referring providers and practices.Obtains required authorizations to compile patient and staff schedules.Schedules patients and supports the patient encounterAdministrative:Maintains personal calendars for physician/supervisor(s).Schedules meetings, programs and events.Provides routine clerical support as needed.Process Improvement:Actively contributes to departmental and organizational initiatives & projects with a focus on continuous process improvement.Assists in implementing change in internal systems and proceduresPatient Experience Coordination:Monitors clinic activity to ensure the best possible patient experience.Assists with resolving customer service and scheduling issues.Responds to patient’s needs, and situations requiring escalated service response.Training:Participates in the development of training program strains clinic staff in department systems, processes and terminology.Provides assistance to other support staff in evaluating and resolving issues.Serves as a resource on operations and procedures, payer and billing requirementsIndividual Contributor:May provide expertise and train staff in departmental procedures.Minimum qualificationsEducation:A high school level of education, bachelor’s degree preferredExperience:Minimum one year of healthcare admin experience required.Ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.Ability to work with diverse internal and external constituencies.Schedule: Monday - Friday, Hybrid. This position is based in Boston, but may occasionally include our other Ophthalmology Offices in Waltham and Mass Eye & Ear Boston with advance notice as department or physician need ariseThis role is eligible for a $2,000 sign on bonus (not eligible for internal candidates).Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

The Department of Pediatric Radiology provides a full range of imaging services for newborns, infants, children, teenagers, young adults, and pregnant women at Boston Children's Hospital and our satellite clinics in Lexington, North Dartmouth, Peabody, Waltham, and Weymouth. We provide individualized care for each patient to obtain the highest quality images and ensure the most accurate diagnoses using the most sophisticated imaging equipment available. The Patient Experience Representative I will be responsible for: Customer Service:Demonstrating positive and effective customer service that supports departmental and hospital operations.Greeting, screening and directing patients, families and visitors.Registering new patients upon arrival.Patient Registration/Discharge:Monitoring clinic activity to ensure best possible patient experience.Recording and processing patient demographics, insurance/payment, and referral information for patient encounters.Collecting all necessary clinical documentation and information. Transcribing code and patient treatment information into a billing system.Obtaining required authorizations, referrals and verifications of insurance to compile patient and staff schedules.Scheduling:Scheduling patient encounters and procedures to coordinate with and across providers, departments and institutions.Monitoring daily schedule and coordinating flow to optimize resource utilization and patient experience.Administration:Maintaining personal calendars for physician/supervisor(s).Scheduling meetings, programs and events.Transcribing, typing and proofreading correspondence, forms, reports and other materials involving complex scientific, technical and/or specialized terminology.Recording and forwarding messages, triaging call for urgent information or services, initiating call for emergency services.Participating in the purchasing of inventory.Providing routine clerical support as needed.Technology:Utilizing all office technology, including phone systems, email, Microsoft Office programs, and clinical, scheduling and billing applications.Enrolling patients and caregivers in patient portal.Schedule: 100% onsite only - Temp to Perm possibility - will need to do 3wks FSET Training Program 8a-4:30p and then will change to 9:30a-6:00p. To qualify, you must have:High School Diploma/GED required.Previous customer service and/or administrative experience preferred.Basic customer service and computer skills required.Ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.Ability to work with diverse internal and external constituencies.Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

Position Summary/ Department Summary:Join our acclaimed Department of Plastic and Oral Surgery and discover how your talents can change lives. The Department of Plastic and Oral Surgery provides world-renowned plastic and maxillofacial care to 17,000 patients across Massachusetts, New England, and the world each year. At Boston Children’s Hospital, success is measured through providing the highest quality customer service, while changing lives by delivering excellent care. The Department has led innovations in many areas including 3-D printing, simulated surgeries, facial reanimation, research and treatment for Vascular Anomalies. As the Department continues to innovate and grow, we are looking for individuals like yourself who are passionate about providing the best pediatric healthcare. The ideal candidate is motivated and hardworking and can multitask in a fast-paced environment. They are flexible and resourceful in high-priority situations to achieve superior care for the patient. Learn more about how you can become part of the team helping deliver life changing care with the Plastic & Oral Surgery Department here.Key Responsibilities: Physician Support: Working with other team members to monitor the physicians’ clinical, operative, meeting, and personal schedule/calendar. Scheduling: Scheduling and registering patients for office visits and procedures. Obtaining and updating patient demographic, insurance, and primary care/referring doctor information.Physician and department liaison: Being the primary contact between the physician and patient families. Helping answer and resolving patient issues and concerns. Managing patient call volume; answering appointment requests and routing incoming calls to appropriate destination.Coordination of care: Acting as the face of the practice and managing every step of the patient’s care. Communicating the plan of care to the family.Clinic management: Preparing charts for physician’s clinics and checking patients in for various appointments. Organizing all patient information, including verifying insurance and obtaining required medical records and approved insurance referral authorizations on each patient. Promptly and accurately logging updated information.Administrative tasks: Patient correspondence, distributing incoming mail, sorting and uploading outside notes and radiographs into the patient’s medical record. Processing patient paperwork and requests and assisting in letter writing and various projects and tasks when needed.Minimum QualificationsEducation:High School Diploma/ GED. Experience:Dental administrative and/or general medical surgical scheduling experience a plus. Basic customer service and computer skills. Strong communication skills.Ability to work with diverse internal and external constituencies. Demonstrates the ability to pay attention to detail and accuracy. Schedule: M- F, HYBRID, Shifts can be either 7:30am-8:30am- 4pm/5:00 pm. Location can be either Waltham or Boston.*PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions* Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes.

Position Summary:Works under close supervision to provide support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families. Demonstrates interest in and ability to departmental and organizational initiatives & projects with a focus on continuous process improvement. Performs various administrative functions requiring basic knowledge of programs and services. Provides positive and effective customer service that supports departmental and hospital operations.Key Responsibilities: Provides positive and effective customer service to patients, families, and visitors, responding to routine inquiries and involving supervisors for complex issuesGreets, screens, directs, and registers patients; enrolls patients and caregivers in the patient portalCollaborates with referring providers and practices to manage complex patient issues; may rotate in call centersSchedules patient encounters and procedures under supervision; monitors daily schedules and coordinates flow to optimize patient experiencePrepares for and attends shift handoffs and team huddlesCollects patient vitals (e.g., height, weight, temperature) and completes questionnaires in EMR as neededPrepares examination rooms, assists patients, and ensures routine forms are ready for appointmentsCollects and processes patient demographics, insurance/payment, referral info, and clinical documentation; obtains authorizations and verificationsCollects co-payments, reconciles deposits, and provides accurate records in hospital systemsTranscribes treatment and billing data; communicates with other departments for clinical and administrative servicesAnswers, screens, and routes calls; triages urgent calls and initiates emergency services when requiredMaintains calendars, schedules meetings/events, and supports logistics for departmental programs and presentationsProvides general clerical support, including organizing documents, processing mail, photocopying, and handling recordsProcesses prescription refills, letters, and external requestsUses office and hospital systems (e.g., Microsoft Office, scheduling, billing applications) efficientlyParticipates in process improvement initiatives and supports internal changes to systems and proceduresMinimum QualificationsEducation:High School Diploma/ GEDExperience:No healthcare experience required - Basic customer service and computer skills. Makes use of customer service knowledge to assist patients and families in resolving problems. Conveys a positive demeanor when interacting with patients, families, and coworkers. Ability to communicate in a clear, effective manner both orally and in writing and demonstrate empathy in difficult personal situations. Ability to work with diverse internal and external constituencies. Demonstrates the ability to pay attention to detail and accuracy. Schedule:Monday & Tues 10:30AM-7:00PM Wed-Fri 8:30AM-5:00PM*PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full-time positions* Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes.

Position Summary/ Department Summary:The Patient Experience Representative II will be responsible for monitoring clinic activity to ensure the best possible patient experience. Assists with resolving customer service and scheduling issues. Provides positive and effective customer service that supports departmental and hospital operations.PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (prorated for part-time positions, not applicable for internal applicants) *Key Responsibilities:Interacts and provides positive and effective customer service to patients and families.Response to routine inquiries about hospital protocol, policies and procedures.Greets and directs patients, families, and visitors.Manage large amounts of inbound and outbound calls in a timely manner.Provides the patient with the required forms and obtains appropriate signatures: General consent, Healthcare Proxy, Compliance documentation, Rights and Responsibilities, Generates patient labels and identification bracelets.Prepare admission-related documentation and patient chart process, to ensure a seamless and timely admission process.Notifies Charge RN of patient arrival.Process patient transfer/discharge paperwork. Confirm discharge paperwork is received, accurate and reflects patient information. Requests ambulance pick up.May be required to assist with End of life procedures with Bereavement Coordinator.Answer, screen and route telephone calls. Record and forward messages and triage call for urgent information or services. Respond to requests for routine information or assistance within scope of knowledge and authority. Initiate call for emergency services as required.Open and sort mail, deliver and retrieve patient records, photocopy materials, sort, collate and distribute documents.Activate overhead announcements (Admissions, Code Blues, Staff Assists).Other duties as assigned.Minimum QualificationsEducation:High School Diploma / GEDExperience:Internal: Minimum 6 months as a PERExternal: Minimum of 6 months relevant healthcare experience.Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, childcare and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

Job Summery: The Senior PER will be responsible for monitoring clinic activity to ensure the best possible patient experience. Assists with resolving customer service and scheduling issues. Provides positive and effective customer service that supports departmental and hospital operations. Obtains and records required authorizations on electronic or manual scheduling systems to compile and distribute patient and staff schedules. Monitors daily schedule to optimize resource utilization and patient experience. Answers, screens, and routes telephone calls, records, and forwards messages, and triages calls for urgent information or services. Responds to requests for routine information or assistance within scope of knowledge and authority. Initiates call for emergency services as required. Participates in the development of training programs to update staff on department/hospital processes, including patient experience-focused initiatives and computer training. Demonstrates high-level problem-resolution skills, teamwork, and multitasking. Participates in and contributes to departmental and organizational initiatives projects with a focus on continuous process improvement.Key Responsibilities:Customer Service & Patient InteractionDelivers positive, effective customer service to patients, families, and visitors; resolves complex issues; responds to inquiries about hospital policies; collaborates with referring providers to manage complex patient needs.Patient Registration & AdmissionsRegisters patients, verifies demographics and insurance, collects documentation and co-payments, and ensures accurate billing. May gather clinical data (height, weight, temperature) and assist with room preparation.Scheduling & CoordinationSchedules patient appointments and procedures across departments; monitors clinic activity and daily schedules to optimize flow and resource use; coordinates with clinicians to support efficient operations.Discharge & Financial SupportSupports discharge processes, communicates with Financial Counsel, processes prior authorizations and referrals, and reconciles patient payments and deposits.Administrative SupportManages calendars, schedules meetings/events, handles communications and documentation, processes forms, manages records and mail, and coordinates services with other departments.Patient Flow & CommunicationParticipates in handoffs and huddles; routes calls, messages, and emergencies; ensures smooth patient and visitor flow throughout the department.Training & Staff SupportTrains, orients, and cross-trains staff; keeps staff informed on systems, procedures, and policy updates; assists in resolving issues and serves as a resource for billing, operations, and payer requirements.Technology UseProficient in office and clinical systems (e.g., Microsoft Office, phone/email, EMR, billing/scheduling applications); enrolls patients in online portals.Process ImprovementParticipates in departmental initiatives, recommends process changes, and supports implementation of system and workflow improvements.Minimum QualificationsEducation:High School Diploma or GED requiredExperience:Minimum of 1 year as a PER or related healthcare experience.This role is eligible for a $2,000 sign on bonus (not eligible for internal candidates and not eligible for former BCH employees who worked here in the past 12 months)Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, childcare and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

Position Summary/ Department Summary:The Lead PER leads the administrative operations of a clinic and works to ensure the best possible patient experience by effectively leading and coordinating services to patients and families. Provides administrative support for a clinic and its providers. Performs various administrative functions requiring in-depth knowledge of programs and services.Key Responsibilities:Provides positive, effective customer service to patients, families, and visitors.Resolves complex issues and responds to inquiries about hospital policies and procedures.Registers new patients and verifies demographics, insurance, and referral details.Schedules and confirms patient appointments, tests, and procedures.Obtains and documents prior authorizations and referrals.Collects co-pays, reconciles funds, and facilitates communication with financial counseling.Monitors clinic activity and coordinates daily flow with clinical teams.Participates in shift handoffs and team huddles to support patient flow.Prepares forms, organizes medical records, and maintains supplies for appointments.Provides clerical support including answering phones, taking messages, and scheduling meetings.Trains new staff and serves as a resource for policies, systems, and procedures.Delegates and oversees tasks for patient experience staff; provides performance feedback.Uses clinical, scheduling, and billing applications along with Microsoft Office tools.Participates in process improvement efforts to enhance department operations.Minimum QualificationsEducation:High School Diploma / GED required.Bachelor’s degree preferred.Experience:Minimum 2 years of related healthcare experience required.Related computer application experience (i.e., Microsoft Application Suite, Adobe, Google Applications, etc.)Strong customer service experience.This role is eligible for a $2,000 sign on bonus (not eligible for internal candidates and not eligible for former BCH employees who worked here in the past 12 months)Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, childcare and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

Position Summary/ Department Summary:Works under close supervision to provide support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families. Demonstrates interest in and ability to departmental and organizational initiatives & projects with a focus on continuous process improvement. Performs various administrative functions requiring basic knowledge of programs and services. Provides positive and effective customer service that supports departmental and hospital operations.Location and Schedule:100% onsite at Needham location.Monday to Friday, 40 hours per week, 7:00AM-3:30PMKey Responsibilities: Provides positive and effective customer service to patients, families, and visitors, responding to routine inquiries and involving supervisors for complex issuesGreets, screens, directs, and registers patients; enrolls patients and caregivers in the patient portalCollaborates with referring providers and practices to manage complex patient issues; may rotate in call centersSchedules patient encounters and procedures under supervision; monitors daily schedules and coordinates flow to optimize patient experiencePrepares for and attends shift handoffs and team huddlesPrepares examination rooms, assists patients, and ensures routine forms are ready for appointmentsCollects and processes patient demographics, insurance/payment, referral info, and clinical documentation; obtains authorizations and verificationsCollects co-payments, reconciles deposits, and provides accurate records in hospital systemsTranscribes treatment and billing data; communicates with other departments for clinical and administrative servicesAnswers, screens, and routes calls; triages urgent calls and initiates emergency services when requiredMaintains calendars, schedules meetings/events, and supports logistics for departmental programs and presentationsProvides general clerical support, including organizing documents, processing mail, photocopying, and handling recordsProcesses prescription refills, letters, and external requestsUses office and hospital systems (e.g., Microsoft Office, scheduling, billing applications) efficientlyParticipates in process improvement initiatives and supports internal changes to systems and proceduresMinimum QualificationsEducation:High School Diploma/ GEDExperience:No healthcare experience required - Basic customer service and computer skills. Makes use of customer service knowledge to assist patients and families in resolving problems. Conveys a positive demeanor when interacting with patients, families, and coworkers. Ability to communicate in a clear, effective manner both orally and in writing and demonstrate empathy in difficult personal situations. Ability to work with diverse internal and external constituencies. Demonstrates the ability to pay attention to detail and accuracy. Language skills:Bilingual: English and Spanish or Portuguese strongly preferred.This role is eligible for a $2,000 sign on bonus (not eligible for internal candidates and not eligible for former BCH employees who worked here in the past 12 months)BCH offers competitive compensation and unmatched benefits including affordable health, vision and dental insurance, childcare and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes.

Job Summery:The Senior PER will be responsible for monitoring clinic activity to ensure the best possible patient experience. Assists with resolving customer service and scheduling issues. Provides positive and effective customer service that supports departmental and hospital operations. Obtains and records required authorizations on electronic or manual scheduling systems to compile and distribute patient and staff schedules. Monitors daily schedule to optimize resource utilization and patient experience. Answers, screens, and routes telephone calls, records, and forwards messages, and triages calls for urgent information or services. Responds to requests for routine information or assistance within scope of knowledge and authority. Initiates call for emergency services as required. Participates in the development of training programs to update staff on department/hospital processes, including patient experience-focused initiatives and computer training. Demonstrates high-level problem-resolution skills, teamwork, and multitasking. Participates in and contributes to departmental and organizational initiatives projects with a focus on continuous process improvement.Key Responsibilities:Customer Service & Patient InteractionDelivers positive, effective customer service to patients, families, and visitors; resolves complex issues; responds to inquiries about hospital policies; collaborates with referring providers to manage complex patient needs.Patient Registration & AdmissionsRegisters patients, verifies demographics and insurance, collects documentation and co-payments, and ensures accurate billing. May gather clinical data (height, weight, temperature) and assist with room preparation.Scheduling & CoordinationSchedules patient appointments and procedures across departments; monitors clinic activity and daily schedules to optimize flow and resource use; coordinates with clinicians to support efficient operations.Discharge & Financial SupportSupports discharge processes, communicates with Financial Counsel, processes prior authorizations and referrals, and reconciles patient payments and deposits.Administrative SupportManages calendars, schedules meetings/events, handles communications and documentation, processes forms, manages records and mail, and coordinates services with other departments.Patient Flow & CommunicationParticipates in handoffs and huddles; routes calls, messages, and emergencies; ensures smooth patient and visitor flow throughout the department.Training & Staff SupportTrains, orients, and cross-trains staff; keeps staff informed on systems, procedures, and policy updates; assists in resolving issues and serves as a resource for billing, operations, and payer requirements.Technology UseProficient in office and clinical systems (e.g., Microsoft Office, phone/email, EMR, billing/scheduling applications); enrolls patients in online portals.Process ImprovementParticipates in departmental initiatives, recommends process changes, and supports implementation of system and workflow improvements.Minimum QualificationsEducation:High School Diploma or GED requiredExperience:Minimum of 1 year as a PER or related healthcare experience.This role is eligible for a $2,000 sign on bonus (not eligible for internal candidates and not eligible for former BCH employees who worked here in the past 12 months)Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, childcare and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

Position Summary/ Department Summary:The Patient Experience Representative II will be responsible for monitoring clinic activity to ensure the best possible patient experience. Assists with resolving customer service and scheduling issues. Provides positive and effective customer service that supports departmental and hospital operations.Key Responsibilities:Interacts and provides positive and effective customer service to patients and families.Response to routine inquiries about hospital protocol, policies and procedures.Greets and directs patients, families, and visitors.Manage large amounts of inbound and outbound calls in a timely manner.Provides the patient with the required forms and obtains appropriate signatures: General consent, Healthcare Proxy, Compliance documentation, Rights and Responsibilities, Generates patient labels and identification bracelets.Prepare admission-related documentation and patient chart process, to ensure a seamless and timely admission process.Notifies Charge RN of patient arrival.Process patient transfer/discharge paperwork. Confirm discharge paperwork is received, accurate and reflects patient information. Requests ambulance pick up.May be required to assist with End of life procedures with Bereavement Coordinator.Answer, screen and route telephone calls. Record and forward messages and triage call for urgent information or services. Respond to requests for routine information or assistance within scope of knowledge and authority. Initiate call for emergency services as required.Open and sort mail, deliver and retrieve patient records, photocopy materials, sort, collate and distribute documents.Activate overhead announcements (Admissions, Code Blues, Staff Assists).Other duties as assigned.Minimum QualificationsEducation:High School Diploma / GEDExperience:Internal: Minimum 6 months as a PERExternal: Minimum of 6 months relevant healthcare experience.Schedule:7:30AM-4:00PMPER positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (prorated for part-time positions, internals not eligible)*Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, childcare and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

Key Responsibilities for the Sr. Patient Experience Representative:Demonstrates effective and empathetic customer service that supports departmental and hospital operations. Responds to patient needs and escalated concerns, ensuring a high-quality experience and timely resolution.Greets, screens, and directs patients, families, and visitors; monitors clinic flow to optimize the patient experience.Registers new patients and verifies demographic, insurance, and referral information.Obtains authorizations and referrals, enters billing and treatment codes, reconciles payments, and prepares deposits.Schedules patient appointments and procedures across providers and departments.May rotate into call center roles; communicate with referring providers and practices to facilitate patient management.Trains, orients, and cross-trains staff on departmental systems, policies, and procedures.Enrolls patients and caregivers in the patient portal and ensure staff is informed of customer service and IT system updates.Participates in and contributes to departmental initiatives, recommending and implementing process improvements.Minimum QualificationsEducation:High School Diploma or GED requiredExperience:Minimum 1 year of administrative, front desk or related healthcare experience required.Schedule:Monday – Friday, 8:30am – 5pmPER positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (prorated for part-time positions, internals not eligible)*Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, childcare and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

Position Summary/ Department Summary:Works under close supervision to provide support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families. Demonstrates interest in and ability to departmental and organizational initiatives & projects with a focus on continuous process improvement. Performs various administrative functions requiring basic knowledge of programs and services. Provides positive and effective customer service that supports departmental and hospital operations.Location and Schedule:100% onsite at Needham location.Monday to Friday, 40 hours per week, 7:30AM-4:00PMKey Responsibilities: Provides positive and effective customer service to patients, families, and visitors, responding to routine inquiries and involving supervisors for complex issuesGreets, screens, directs, and registers patients; enrolls patients and caregivers in the patient portalCollaborates with referring providers and practices to manage complex patient issues; may rotate in call centersSchedules patient encounters and procedures under supervision; monitors daily schedules and coordinates flow to optimize patient experiencePrepares for and attends shift handoffs and team huddlesPrepares examination rooms, assists patients, and ensures routine forms are ready for appointmentsCollects and processes patient demographics, insurance/payment, referral info, and clinical documentation; obtains authorizations and verificationsCollects co-payments, reconciles deposits, and provides accurate records in hospital systemsTranscribes treatment and billing data; communicates with other departments for clinical and administrative servicesAnswers, screens, and routes calls; triages urgent calls and initiates emergency services when requiredMaintains calendars, schedules meetings/events, and supports logistics for departmental programs and presentationsProvides general clerical support, including organizing documents, processing mail, photocopying, and handling recordsProcesses prescription refills, letters, and external requestsUses office and hospital systems (e.g., Microsoft Office, scheduling, billing applications) efficientlyParticipates in process improvement initiatives and supports internal changes to systems and proceduresMinimum QualificationsEducation:High School Diploma/ GEDExperience:No healthcare experience required - Basic customer service and computer skills. Makes use of customer service knowledge to assist patients and families in resolving problems. Conveys a positive demeanor when interacting with patients, families, and coworkers. Ability to communicate in a clear, effective manner both orally and in writing and demonstrate empathy in difficult personal situations. Ability to work with diverse internal and external constituencies. Demonstrates the ability to pay attention to detail and accuracy. Language skills:Bilingual: English and Spanish or Portuguese strongly preferred.This role is eligible for a $2,000 sign on bonus (not eligible for internal candidates and not eligible for former BCH employees who worked here in the past 12 months)BCH offers competitive compensation and unmatched benefits including affordable health, vision and dental insurance, childcare and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes.