Type of Requisition:PipelineClearance Level Must Currently Possess:NoneClearance Level Must Be Able to Obtain:NonePublic Trust/Other Required:MBI (T2)Job Family:Systems EngineeringJob Qualifications:Skills:Device Drivers, Operating Systems (OS), TroubleshootingCertifications:NoneExperience:3 + years of related experienceUS Citizenship Required:NoJob Description:Seize your opportunity to make a personal impact as a Systems Engineer supporting a key Federal agency. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.GDIT is looking for a Systems Engineer to support the USPS Endpoint Systems/Platform Configuration team to provide Windows 10/11 Support. As a Systems Engineer, your primary responsibility is to provide support for all Windows 10-related issues, primarily researching endpoint analytics and investigating items that impact Windows 10/11 performance and end user experience.HOW A SYSTEMS ENGINEER WILL MAKE AN IMPACT:Ability to evaluate endpoint analytical data and windows event/log data to identify areas of concern with workstation performance or issues driving incidents.Investigate and identify root cause and remediation for identified Windows 10/11-related issues, including but not limited to:Operating system issuesSoftware installation and configurationNetwork connectivity issues.Address conflicting third-party applicationsMonitor system performance and identify areas for improvement.Work with other IT teams to troubleshoot and resolve complex technical issues.WHAT YOU’LL NEED TO SUCCEED:Required Experience:3+ years of hands-on experience (junior role)Education:Bachelor’s degree in computer science, information technology, or related field or equivalent experienceRequired skills:In-depth knowledge of Windows 10 operating system, including its features, architecture, and functionalitiesAbility to install and configure Windows 10 operating system on multiple platforms, including laptops, desktops, and serversUnderstanding of Windows updates, service packs, and patches, and experience with the installation and troubleshooting of these updatesAbility to troubleshoot and resolve hardware and software issues related to Windows 10 /11 operating systemKnowledge of network protocols and security protocols, such as TCP/IP, DNS, DHCP, and VPNKnowledge of Active Directory services, Group Policy, and domain configurationExperience with PowerShell scripting and command-line interfaces to automate tasks and streamline processesKnowledge of Windows Management Instrumentation (WMI)Basic Knowledge of virtualization technologies, such as Hyper-V and VMware, and the ability to install and configure virtual machines on Windows 10 operating systemExcellent problem-solving skills and the ability to design, plan, and implement solutions to complex issuesGood communication skills and the ability to work well in a team environment while demonstrating personal initiative and the ability to work independently.Desired Skills:In-depth knowledge of computer architecture, computer hardware components, and working knowledge of firmware, BIOS, and device drivers, as well as their optimization.Understanding of Operating Systems principles including memory management, process management, threading, CPU scheduling, and security.Proficiency with performance monitoring and profiling tools such as Microsoft Windows Performance Toolkit, ProcDump/ProcMon, PerfMon, Fiddler, Sysinternals, WinDBG, and Wireshark.Ability to benchmark computer equipment and analyze results, comparing them against industry standards and optimizing accordingly.Proficiency with scripting languages such as Python, PowerShell, Bash, or similar automation tools to create automated performance-monitoring tools.In-depth knowledge of networking protocols, such as TCP/IP, DHCP, DNS, OSI model, and web-related protocols such as HTTP, HTTPS.Basic Knowledge of cloud-based infrastructures, such as Azure, AWS, or Google Cloud.Good troubleshooting and problem-solving skills are necessary, including the ability to diagnose issues across multiple domains, such as software, hardware, firmware, network to resolve local or remote performance problems.A deep understanding of how applications work on top of operating system internals. This includes a strong knowledge of how applications interact with file systems, the registry, network stacks, and system memory.Knowledge of security concepts and an understanding of how operating system hardening impacts system performance and how to optimize system security without impacting performance.Familiarity with encryption implementation and impact, such as SecureDoc or BitLocker.Understanding of impact and compatibility of external docks and input devices, and how they may affect performance or stability.Location:Raleigh, NCHybrid may be an option after initial training is completedSecurity Clearance Level:Must be able to obtain and maintain a Public Trust and successfully pass a thorough Government background screening process requiring the completion of detailed forms and fingerprintingThis position has a U.S. residency requirement.The USPS security clearance process requires the selected candidate to have resided in the U.S. (including U.S. Territories) for the last five years as follows:U.S. Citizens cannot have left the U.S. (including U.S. Territories) for longer than 6 months consecutively in the last 3 years (unless they meet certain exceptions). Non-U.S. Citizens cannot have left the U.S. (including U.S. Territories) for longer than 90 days consecutively in the last 3 years.GDIT IS YOUR PLACE:401K with company matchComprehensive health and wellness packagesInternal mobility team dedicated to helping you own your career.Professional growth opportunities including paid education and certifications.Cutting-edge technology you can learn fromRest and recharge with paid vacation and holidays#WindowsSupportEngineer #SystemsEngineer #zxc726The likely salary range for this position is $71,454 - $96,672. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.Scheduled Weekly Hours:40Travel Required:Less than 10%Telecommuting Options:OnsiteWork Location:USA NC RaleighAdditional Work Locations:Total Rewards at GDIT:Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.Join our Talent Community to stay up to date on our career opportunities and events atgdit.com/tc.Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans