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Customer Service Jobs
Full Time
7/28/2025
Mayfield, MI 49666
(37.3 miles)
Why Deliver with DoorDash DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you. Whether you’re looking for a side hustle or a full-time gig, delivering with DoorDash gives you the opportunity to earn extra cash on your terms. Multiple ways to earn: Whether you’re delivering meals, groceries, or retail orders, DoorDash offers diverse earning opportunities so you can maximize your time.Total flexibility: Dash when it works for you. Set your own hours and work as muchor as littleas you want.Know how much you'll make: Clear and concise pay model lets you know the minimum amount you will make before accepting any offer.Instant cash flow: Get paid the same day you dash with DoorDash Crimson*. No deposit fees, no waiting.Quick and easy start: Sign up in minutes and get on the road fast.**Simple Process: Just pick up, drop off, and cash out. Payday is in your back pocket. Basic Requirements 18+ years old*** (21+ to deliver alcohol)Any car, scooter, or bicycle (in select cities)Driver's license numberSocial security number (only in the US)Consistent access to a smartphone How to Sign Up Click “Apply Now” and complete the sign up processDownload the DoorDash Dasher app and go *Subject to eligibility requirements and successful ID verification. The DoorDash Crimson Deposit Account is established by Starion Bank, Member FDIC. The DoorDash Crimson Visa® Debit Card is issued by Starion Bank. **Subject to eligibility.. ***Must be 19+ in Arizona, California, Colorado, Delaware, Florida, Georgia, Idaho, Kentucky, Montana, New Jersey, New Mexico, Texas, Utah, and West Virginia Additional information Dashing with DoorDash is a great earnings opportunity for anyone looking for part-time, seasonal, flexible, weekend, after-school, temporary, steady delivery gig. Deliver with DoorDash and earn extra cash while being your own boss. Dash when it works for you. Sign up today.
Full Time
8/2/2025
Mancelona, MI 49659
(38.9 miles)
As a family company, we serve people and communities. When you work at Meijer, you’re provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our family – take care of your career and your community!Meijer RewardsWeekly pay Scheduling flexibilityPaid parental leavePaid education assistanceTeam member discount Development programs for advancement and career growthPlease review the job profile below and apply today!As a Cashier, you will craft quality customer experiences by providing efficient, effective customer service in the checkout lane that creates a positive and lasting impact on Meijer customers.Click herefor an overview of the position.What You’ll be Doing:Utilize technology to complete activities and tasks.You create ‘WOW’ moments that have a positive and lasting impact on our customers.Complete transactions, handle money in all forms responsibly and maintain accuracy of point of sale purchases.Use good eye contact and body language, displaying a friendly and outgoing attitude.Be prepared to handle customer questions adequately and appropriately.Build trustful relationships with customers to encourage return visits.What You Bring with You (Qualifications):18 years of age or older.Strong listening and communications skills, face-to-face and virtually.Willingness to learn or existing familiarity with job-specific technology.Problem-solving competence and eagerness to troubleshoot when necessary.Desire to work with customers.Previous retail or customer experience preferred but not required.Good verbal communication skills.Detail oriented and organized.Friendly outgoing attitude.Ability to operate cashier register system.
Part Time
7/18/2025
Clare, MI 48617
(36.1 miles)
Enhance the ALDI customer shopping experience in a collaborative team environment as an ALDI Cashier or Stocker. As a member of our team, you’ll be operating the registers or other machinery, stocking our shelves, keeping our stores looking their best, and serving our customers. Start a job that offers up something new each day. Position Type: Part-Time Average Hours: Fewer than 30 hours per weekStarting Wage: $17.50 per hourWage Increases: Year 2 - $18.00 | Year 3 - $18.50| Year 4 - $18.50 | Year 5 - $19.50 Duties and Responsibilities: Must be able to perform duties with or without reasonable accommodation. • Collaborates with team members and communicates relevant information to direct leader• Upholds the security and confidentiality of documents and data within area of responsibility• Other duties as assigned Cashier Responsibilities: • Processes customer purchases, performs general cleaning duties, stocks shelves and merchandise displays neatly• Provides exceptional customer service, assisting customers with their shopping experience • Provides feedback to management on all products, inventory losses, scanning errors, and general issues• Participates in taking store inventory counts according to guidelines and monitoring inventory for accuracy• Adheres to cash policies and procedures to minimize losses Stocker Responsibilities: • Stocks shelves and rotates product properly to guarantee fresh product is available for the customer • Follows merchandising planograms to create excellently merchandised displays• Organizes new inventory, removes and breaks down empty boxes• Operates machinery and follows all safety procedures Physical Demands: • Regularly required to sit, stand, bend, reach, push, pull, lift, carry, and walk about the store• Stocker: Ability to stock merchandise from store receiving to shelving; ability to place product, weighing up to 45 pounds, on shelving at various heights Qualifications: • You must be 18 years of age or older • Ability to provide prompt and courteous customer service• Ability to perform general cleaning duties to company standards• Ability to interpret and apply company policies and procedures• Excellent verbal communication skills• Ability to work both independently and within a team environment• Effective time management• Knowledge of products and services of the company • Cashier: Ability to operate a cash register efficiently and accurately• Cashier: Comply with state and local requirements for handling and selling alcoholic beverages• Stocker: Ability to operate equipment safely and properly, including electric/manual hand jack, floor scrubber, and cardboard baler• Stocker: ALDI Stockers must have morning availability to accommodate store operational responsibilities and be available to work morning shifts with start times as early as 5:00 a.m. Education and Experience:• High School Diploma or equivalent preferred• Prior work experience in a retail environment preferred• A combination of education and experience providing equivalent knowledgeALDI offers competitive wages and benefits, including:401(k) PlanCompany 401(k) Matching ContributionsEmployee Assistance Program (EAP)PerkSpot National Discount Program In addition, eligible employees are offered:Medical, Prescription, Dental & Vision InsuranceGenerous Vacation Time & 7 Paid HolidaysUp to 6 Weeks Paid Parental Leave at 100% of payUp to 2 Weeks Paid Caregiver Leave at 100% of payShort and Long-Term Disability InsuranceLife, Dependent Life and AD&D InsuranceVoluntary Term Life InsuranceALDI is committed to equal opportunity for all employees and applicants. As a proud Equal Opportunity Employer (EOE), we do not discriminate based on race, color, national origin, ancestry, citizenship status, religion, sex, sexual stereotyping, sexual orientation, gender, gender identity, gender expression, age, marital status, mental or physical disability, medical condition, genetic information, military or veteran status, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other protected characteristic. Employment may be contingent upon ALDI's receipt of an acceptable and job-related drug test, motor vehicle report, and/or reference check, as applicable and permissible by law.
Full Time
8/2/2025
Fife Lake, MI 49633
(20.9 miles)
As a family company, we serve people and communities. When you work at Meijer, you’re provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our family – take care of your career and your community!Meijer RewardsWeekly pay Scheduling flexibilityPaid parental leavePaid education assistanceTeam member discount Development programs for advancement and career growthPlease review the job profile below and apply today!Do you have a passion in supporting your local community Do you enjoy delivering quality customer service Then join the Acme Meijer as a Cashier.Cashiers perform various customer service activities, to include greeting and acknowledging all customers in a prompt and friendly manner, handling merchandise with care, and bagging customers purchases.Personal Shoppers shop from orders submitted on-line, stage items in the room for pick-up, and take orders to customer's vehicles. Must be able to lift 30lbs or more.ALL EXPERIENCES WELCOME, TRAINING PROVIDED!Shift times range between 11 am and 11pm. Full Time and Part Time available.Current/previous experience as a cashier in food service or retail a plus. Meijer is not just a way to pay the bills. We also offer a variety of benefits to team members, including:- Weekly pay- Scheduling flexibility around school, home, sports, and other activities and commitments- Medical/Dental/Vision/401k- Tuition free and education reimbursement programs (available on hire date)- Team Member discount- Career development programs and growth opportunities................AND SO MUCH MORE!Click herefor an overview of the position.What You’ll be Doing:Utilize technology to complete activities and tasks.You create ‘WOW’ moments that have a positive and lasting impact on our customers.Complete transactions, handle money in all forms responsibly and maintain accuracy of point of sale purchases.Use good eye contact and body language, displaying a friendly and outgoing attitude.Be prepared to handle customer questions adequately and appropriately.Build trustful relationships with customers to encourage return visits.What You Bring with You (Qualifications):18 years of age or older.Strong listening and communications skills, face-to-face and virtually.Willingness to learn or existing familiarity with job-specific technology.Problem-solving competence and eagerness to troubleshoot when necessary.Desire to work with customers.Previous retail or customer experience preferred but not required.Good verbal communication skills.Detail oriented and organized.Friendly outgoing attitude.Ability to operate cashier register system.
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Full Time
8/1/2025
Fife Lake, MI 49633
(20.9 miles)
As a family company, we serve people and communities. When you work at Meijer, you’re provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our family – take care of your career and your community!Meijer RewardsWeekly pay Scheduling flexibilityPaid parental leavePaid education assistanceTeam member discount Development programs for advancement and career growthPlease review the job profile below and apply today!Do you enjoy helping customers figure out and find what they need From every day needs to special occasions, customers need you to take them to that special product. As a Meijer Team Member in Apparel, Grocery, Deli -- or any one of our dozens of departments -- you can make someone's day better You'll find that being a Meijer Team Member will keep you moving. It's up to you to keep your aisles neat and clean, work with multiple supervisors and fellow team members, stock shelves, and answer tricky questions -- you may even have to pitch in to help check out customers. The more you know about the store, the more successful you'll be.ALL EXPERIENCE LEVELS WELCOME; TRAINING PROVIDEDCURRENT OR PREVIOUS EXPERIENCE IN CLOTHING, DELI, BAKERY, FOOD SERVICE OR RESTAURANT A PLUS!Working at Meijer is more than just a way to pay the bills! We offer our Team Members a variety of benefits such as: - Get Paid Weekly- Flexible Scheduling- Medical/Dental/Vision/401K- Tuition Free and Reimbursement Education Programs (available on hire date)- Team Member Discount- Career Growth-....and Much More!!Join a community. Build a career. We are searching for a new member of the Meijer family! When you join us as a Food Clerk, you will provide customers with exceptional product knowledge, efficient service, and a friendly attitude. You will play a vital role in keeping our store running smoothly and having a positive impact on the community we serve. Sound good to you Join us!What will you be doing Build rapport with customers.Display a friendly and outgoing attitude through good eye contact and body language.Respond to customer questions in an effective manner.Stock product and maintain product displays according to merchandising standards.Utilize technology to complete activities and tasks.Follow safety and sanitation procedures to ensure quality service and products for our customers.This position is applicable to the following departments: Meat, Seafood, Bakery, Deli, Grocery.What skills will you use You are detail-oriented and organized.Strong listening and communications skills, face-to-face and virtually.Willingness to learn or existing familiarity with job-specific technology.Problem-solving competence and eagerness to troubleshoot when necessary.Process-driven with ability to follow procedures in an organized and efficient way.Ability to stay calm while working in a fast-paced environment.Desire to work with customers on a consistent basis.Ability to lift, carry, push, pull, bend, and twist while handling product.Ability to stand for long periods of time.Meijer starts with me. It's not just a brand name, it’s a family name. Founded by Hendrik and Gezina Meijer and their children in 1934, Meijer treats our Team Members like they’re a part of our family. We want to see them happy, growing, and successful. That’s why our Team Members say, "Meijer starts with me.” Sound like the place for you Join us.Who are we a good fit for We love working with talented people but more than that, we look for team members who thrive in a collaborative environment and want to help us build on our family culture. Meijer is a great place for you if you want a job that’s more than a paycheck and a career that plays an important role in your community.
Full Time
7/31/2025
Houghton Lake Heights, MI 48630
(7.3 miles)
Overview:Tire Technician – Part-Time – Gaylord Discount Tire2435 Snowdrift DrGaylord,Michigan49735OverviewThe Tire Technician is the backbone of our success and is the first step in your journey with Discount Tire. Our Tire Technicians repair, install, and maintain tires on cars, trucks, and commercial vehicles. At Discount Tire, we commit to growing our employees and routinely promote from within. Part-Time100% On SitePay Starting at $16-$17Starting ImmediatelyAt a Glance:A Part-Time Tire Technician at Discount Tire performs the following duties, including but not limited to:Install new tires and wheelsPerform maintenance on tires, including rotations, balancing, repairs, and cleaningRewarding Career Path to ManagementFollow safety guidelines and best practicesParticipate in hands-on, on-the-job trainingProvide a world-class customer service experienceWhat We’re Looking For:Must have an upbeat outlookMust be dedicated and reliableMust be coachable and trainableMust be able to lift a minimum of 50 lbs.Must enjoy and excel in a team environmentMust be able to function well in a physically demanding environmentWhat We Offer:Discount Tire is committed to supporting our employees. We continually assess our benefit offerings and the needs of our employees to ensure we offer the support our employees need, personally and professionally.Part-Time Benefits:Paid TrainingCompetitive PayWeekly Paychecks401(k) Retirement PlanEmployee Referral BonusEmployee Assistance ProgramEducational Assistance ProgramExclusive Employee Discount ProgramDiscount Tire stands by our Veterans. We are proud to say that we are a Veteran-Friendly organization. Glassdoor names Discount Tire as one of the Best Places to Work in 2018, 2019, 2020, and 2021.Why Discount Tire At Discount Tire, we are dedicated to helping our employees reach their full potential and achieve their career goals. Our comprehensive mentoring program is designed to provide the support, knowledge, and skills needed to succeed and grow within the company. We are committed to promoting from within and investing in the development of our employees. With our strong emphasis on the principles and standards that define who we are as a company, you will have the opportunity to build a lucrative and fulfilling career at Discount Tire. In fact, all our store managers started in our stores and have progressed through the ranks thanks to our commitment to coaching and mentoring our people. Join us and see where your career can take you.Who We Are:In 1960, Bruce T. Halle founded the first Discount Tire in Ann Arbor, Michigan. Starting with an inventory of only six tires, Halle grew his store by cultivating connections to the community and honoring relationships with customers and employees. Through respect, fairness, and a willingness to always pay it forward, Halle transformed his store into a thriving, responsible business.Today, Discount Tire is America’s largest independent tire and wheel retailer. Our 1,100+ locations across 37 states provide a wide range of product choices, affordable pricing, and expert staff. More importantly, all our stores offer the individual customer focus and warm personal touch you’d expect from a neighborhood store. In the spirit of the first Discount Tire store, we maintain commitments to mutual respect and fairness for all through community engagement and responsible growth.Discount Tire continues to prosper because of the vision that lives and thrives in the hearts of our employees, from the store level to the corporate level. Visit one of our stores today and experience the values that make Discount Tire the nation’s most trusted tire and wheel retailer.Learn more about our Company, our culture, and our benefits by visiting careers.discounttire.comDiscount Tire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.Responsibilities:#discounttire18
Full Time
8/2/2025
Fife Lake, MI 49633
(20.9 miles)
As a family company, we serve people and communities. When you work at Meijer, you’re provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our family – take care of your career and your community!Meijer RewardsWeekly pay Scheduling flexibilityPaid parental leavePaid education assistanceTeam member discount Development programs for advancement and career growthPlease review the job profile below and apply today!Do you have a passion in supporting your local community Do you enjoy delivering quality customer service Then join the Acme Meijer as a Cashier.Cashiers perform various customer service activities, to include greeting and acknowledging all customers in a prompt and friendly manner, handling merchandise with care, and bagging customers purchases.Personal Shoppers shop from orders submitted on-line, stage items in the room for pick-up, and take orders to customer's vehicles. Must be able to lift 30lbs or more.ALL EXPERIENCES WELCOME, TRAINING PROVIDED!Shift times range between 11 am and 11pm. Full Time and Part Time available.Current/previous experience as a cashier in food service or retail a plus. Meijer is not just a way to pay the bills. We also offer a variety of benefits to team members, including:- Weekly pay- Scheduling flexibility around school, home, sports, and other activities and commitments- Medical/Dental/Vision/401k- Tuition free and education reimbursement programs (available on hire date)- Team Member discount- Career development programs and growth opportunities................AND SO MUCH MORE!Click herefor an overview of the position.What You’ll be Doing:Utilize technology to complete activities and tasks.You create ‘WOW’ moments that have a positive and lasting impact on our customers.Complete transactions, handle money in all forms responsibly and maintain accuracy of point of sale purchases.Use good eye contact and body language, displaying a friendly and outgoing attitude.Be prepared to handle customer questions adequately and appropriately.Build trustful relationships with customers to encourage return visits.What You Bring with You (Qualifications):18 years of age or older.Strong listening and communications skills, face-to-face and virtually.Willingness to learn or existing familiarity with job-specific technology.Problem-solving competence and eagerness to troubleshoot when necessary.Desire to work with customers.Previous retail or customer experience preferred but not required.Good verbal communication skills.Detail oriented and organized.Friendly outgoing attitude.Ability to operate cashier register system.
Full Time
8/1/2025
Fife Lake, MI 49633
(20.9 miles)
As a family company, we serve people and communities. When you work at Meijer, you’re provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our family – take care of your career and your community!Meijer RewardsWeekly pay Scheduling flexibilityPaid parental leavePaid education assistanceTeam member discount Development programs for advancement and career growthPlease review the job profile below and apply today!$$$$$$$$$ $15.40 + $1 shift premium/HR $$$$$$$$$ CALLING ALL NIGHT OWLS!!!! Join the Meijer Family as an Overnight Stocking Clerk at our Acme Meijer Store Location supporting our Grocery, General Merchandise and Produce Departments! Overnight Stocking Clerks are responsible for stocking our shelves with merchandise in designated departments throughout the store. No experience required, training provided. Overnight Stocking Clerks will take merchandise from an L-Cart or Pallet and use location codes to stock shelves to assigned area during scheduled shift. Working at Meijer is more than just a way to pay the bills! We offer our Team Members a variety of benefits such as: - Get Paid Weekly - Flexible Scheduling - Medical/Dental/Vision/401K - Tuition Free and Reimbursement Education Programs (available on hire date) - Team Member Discount - Career Growth -....and Much More!! Full-Time and Part-Time Opportunities Available Current/Past experience in Warehouse, Retail, Fulfillment, Shipping/Receiving, Logistics a plusJoin a community. Build a career. We are searching for a new member of the Meijer family! When you join us as a Food Clerk, you will provide customers with exceptional product knowledge, efficient service, and a friendly attitude. You will play a vital role in keeping our store running smoothly and having a positive impact on the community we serve. Sound good to you Join us!What will you be doing Build rapport with customers.Display a friendly and outgoing attitude through good eye contact and body language.Respond to customer questions in an effective manner.Stock product and maintain product displays according to merchandising standards.Utilize technology to complete activities and tasks.Follow safety and sanitation procedures to ensure quality service and products for our customers.This position is applicable to the following departments: Meat, Seafood, Bakery, Deli, Grocery.What skills will you use You are detail-oriented and organized.Strong listening and communications skills, face-to-face and virtually.Willingness to learn or existing familiarity with job-specific technology.Problem-solving competence and eagerness to troubleshoot when necessary.Process-driven with ability to follow procedures in an organized and efficient way.Ability to stay calm while working in a fast-paced environment.Desire to work with customers on a consistent basis.Ability to lift, carry, push, pull, bend, and twist while handling product.Ability to stand for long periods of time.Meijer starts with me. It's not just a brand name, it’s a family name. Founded by Hendrik and Gezina Meijer and their children in 1934, Meijer treats our Team Members like they’re a part of our family. We want to see them happy, growing, and successful. That’s why our Team Members say, "Meijer starts with me.” Sound like the place for you Join us.Who are we a good fit for We love working with talented people but more than that, we look for team members who thrive in a collaborative environment and want to help us build on our family culture. Meijer is a great place for you if you want a job that’s more than a paycheck and a career that plays an important role in your community.
Full Time
7/27/2025
Merritt, MI 49667
(0.9 miles)
Job Description:Saab, Inc is looking for a seasoned IT professional to join our growing team. The Lead IT Support Professional will be responsible for maintaining a high level of customer satisfaction and finding ways to measure and improve it. By maintaining a current knowledge base for end users and support staff, you will promote a smooth-running IT environment with timely and knowledgeable support. While this role will focus on support in a specific location, the role will also provide broader support which includes support for IT requests and incidents for all employees and contractors across Saab U.S. You will ensure that support is delivered in a timely, organized, and attentive manner.This individual should have excellent communication, interpersonal, and customer service skills as this is also a hands-on position. The technical support manager should be observant and detail-oriented and possess an understanding of the business, services, and the issues employees face.ResponsibilitiesLead and mentor a growing team of IT Support professionals, of varying skills and experience levels.Collaborate with business partners inside and outside of the IT organization to deliver impactful projects on time and on budget.Maintain high level of customer satisfaction and adherence to published service level agreements.Maintain an up-to-date knowledge of hardware, software, and general IT systems by studying relevant publications and participating in educational programs.Monitor emerging technologies and make recommendations.Provide support via phone calls, ticket submissions, and deskside support in order of priority.Responding to escalated corporate support issues.Serve as the highest technical escalation point for IT Infrastructure technology and assist IT Technical services help desk.Coordinate implementation of system changes, upgrades, and modifications according to business needs to include proper change management.Self-directed and motivated to ensure quality customer support and proactive maintenance of the Corporate IT environment.Providing guidance and support to corporate support analysts on projects and best practices.Manage service tickets to ensure timely resolution on all issues.Manage and monitor internal assets to ensure accurate inventory records.Maintain company compliance like ISO 27001, CMMC and NIST frameworks.Participating in an on-call rotationCompensation Range: $90,000 - $112,500The compensation range provided is a general guideline. When extending an offer, Saab, Inc. considers factors including (but not limited to) the role and associated responsibilities, location, and market and business considerations, as well as the candidate's work experience, key skills, and education/training.Skills and Experience:QualificationsBachelor’s degree in related field preferred, or 5+ years of experience.6+ years of experience with technical support and problem solving.4+ years of experience managing Office365.4+ years of experience support VMWare environments.Proven ability to work autonomously, identifying problems, and solving independently.Extensive knowledge and experience working with client operating systems.Ability to work well under pressure with time restraints.Strong leadership, communications (oral & written), organizational and delegation skills.Strong troubleshooting experience.Linux and Windows Server OS knowledgePreferred Skills and KnowledgeCisco LAN and Wireless configuration Experience with patch management softwareExperience with automation & scriptingExperience with Teams VoIP systemsExperience with Azure and other Cloud solutionsExperience with Citrix VDI or other VDI platforms like VMware OneExperience with MDM/UEM solutionsTravelAvailable for moderate overnight travelCitizenship Requirements:Must be a U.S. citizen. Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information.Drug-Free Workplaces: Saab is a federal government contractor and adheres to policies and programs necessary for sustaining drug-free workplaces. As a condition of employment, candidates will be required to pass a pre-employment drug screen.Benefits:Saab provides an excellent working environment offering professional growth opportunities, competitive wages, work-life balance, business-casual atmosphere and comprehensive benefits:Medical, vision and dental insurance for employees and dependentsPaid time off including: minimum of 3 weeks vacation, 5 floating holidays, 8 designated holidays, parental leave, personal illness, bereavement, jury duty, long-term and short-term disability401(k) with immediate vesting on employer matchTuition assistanceStudent loan assistanceWellness account, Care.com subscription and employee assistance programsEmployee stock purchase program with employer matchAbout Us:Saab is a leading defense and security company with an enduring mission, to help nations keep their people and society safe. Empowered by its 19,000 talented people, Saab constantly pushes the boundaries of technology to create a safer, more sustainable and more equitable world. In the U.S., Saab delivers advanced technology and systems, supporting the U.S. Armed Forces and the Federal Aviation Administration, as well as international and commercial partners. Headquartered in Syracuse, New York, the company has business units and local employees in eight U.S. locations.Saab is a company where we see diversity as an asset and offer unlimited opportunities for advancing in your career. We are also a company that respects each person’s needs and encourage employees to lead a balanced, rewarding life beyond work. Saab values diversity and is an Affirmative Action employer for protected veterans and individuals with disabilities. Saab is an Equal Employment Opportunity employer, all qualified individuals are encouraged to apply and will be considered for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, age, veteran, disability status, or any other federal, state, or locally protected category.
Full Time
7/27/2025
Merritt, MI 49667
(0.9 miles)
Job Description:Saab, Inc., a global aerospace and defense solutions leader, seeks a visionary and results-driven Senior Director, Site Lead for our new Land Systems Manufacturing Facility. The individual must be based at our Grayling, Michigan location (preferred) or, in the near future, at our planned location in the Detroit, Michigan area. This position is eligible for Saab, Inc.’s relocation package.As Saab, Inc. expands its production operations, the role of Site Lead will be pivotal in establishing capacity to meet current and future production demands. This role will manage a large project budget and lead a cross-functional team in the successful development and execution of a newly established domestic U.S. munitions plant. The successful candidate will play a crucial role in generating and managing a comprehensive strategy for all phases of site development, from planning and construction through site qualification and start up.The Site Lead will report directly to the Vice President and General Manager of Land Systems and be entrusted with the comprehensive capability development project, long-term site operations, and growth management. The Site Lead will also work in close partnership with senior operations leaders. The ideal candidate has significant experience across program management, strategic sourcing, and operations. The candidate also will need to demonstrate strong leadership skills, the ability to manage risks and opportunities, and experience building and leading highly motivated management teams.The individual in this role will operate within a matrixed organizational structure, leading a combination of direct and predominantly indirect (dotted-line) reports. As the site grows significantly over the coming years, this leader will be responsible for guiding, influencing, and developing a cross-functional team in close collaboration with functional leaders whose teams are based at the site. The Site Lead will be instrumental in fostering a culture of ethical behavior, operational excellence, safety, and adherence to high manufacturing quality standards. Additionally, they will establish and maintain strong relationships with key government and customer stakeholders at the federal, state, and local levels.Additional responsibilities include:Lead the new facility's planning and design, ensuring it meets all operational requirements.Oversee the construction phase to ensure timely and cost-effective completion.Establish and maintain positive relationships with key government and customer stakeholders on the federal, state, and local levelsSecure external funding to support key elements of the manufacturing ramp up.Oversee recruiting and training inline with current and future needs.Ensure alignment and compliance with contractual, regulatory, and customer expectations.Manage the production site's day-to-day operations, ensuring that production targets, quality standards, and delivery schedules are met.Foster a culture of excellence, collaboration, and continuous improvement.Manage the facility’s budget, including capital investment, operational expenses, and financial controls, and ensure the plant achieves financial targets.Ensure the facility complies with all relevant safety and regulatory requirements. Implement policies and procedures to maintain a safe working environment.Implement the Sales and Operations Planning (S&OP) and Sales and Operations Execution (S&OE) frameworks to align the facility's strategic goals, operational plans, and execution.Facilitate cross-functional collaboration and communication among sales, operations, finance, and supply chain teams to ensure optimal performance and customer satisfaction.Work closely with customers to understand their needs and ensure the facility delivers products that meet their specifications and satisfaction.Develop and enforce Environmental Health and Safety policies to ensure the well-being of employees and the sustainability of the facility’s operations.Encourage innovation in manufacturing processes and product development to keep Saab, Inc. at the forefront of the defense industry.Lead the implementation of advanced manufacturing concepts, such as intelligent manufacturing, digitalization, and human-machine teamingCompensation Range: $239,600 - $323,400The compensation range provided is a general guideline. When extending an offer, Saab, Inc. considers factors including (but not limited to) the role and associated responsibilities, location, and market and business considerations, as well as the candidate's work experience, key skills, and education/training.Skills and Experience:Required Education and Experience:Bachelor’s degree in industrial engineering, operations management, or related field. Master's degree in business, engineering, or related field preferred - MBA desirable.15+ years of progressive leadership experience with a proven track record of success10+ years of experience in the arms, ammunition, and explosives industryRequired Skills:Eligibility to obtain a Secret level security clearanceExperience in munitions productionExperience managing Greenfield projectsProficient in 5S, Lean Manufacturing, and Six Sigma methodologiesAbility to forecast resource needs (personnel, finances, and assets) to achieve business goals; earned value managementStrategic contribution and leadership in developing strategies and spearheading strategic initiativesPerformance measurement through defined metrics for teams and processesExceptional communication and presentation abilitiesReadiness to travel up to 10% for program support and business developmentExperience working within a matrix organization­Desired SkillsKnowledge of DoD acquisition process and customer requirements.Experience in obtaining and generating compliant program proposalsExperience with the IFS ERP System is highly desired.Citizenship Requirements:Must be a U.S. citizen. Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information.Drug-Free Workplaces: Saab is a federal government contractor and adheres to policies and programs necessary for sustaining drug-free workplaces. As a condition of employment, candidates will be required to pass a pre-employment drug screen.Benefits:Saab provides an excellent working environment offering professional growth opportunities, competitive wages, work-life balance, business-casual atmosphere and comprehensive benefits:Medical, vision and dental insurance for employees and dependentsPaid time off including: minimum of 3 weeks vacation, 5 floating holidays, 8 designated holidays, parental leave, personal illness, bereavement, jury duty, long-term and short-term disability401(k) with immediate vesting on employer matchTuition assistanceStudent loan assistanceWellness account, Care.com subscription and employee assistance programsEmployee stock purchase program with employer matchAbout Us:Saab is a leading defense and security company with an enduring mission, to help nations keep their people and society safe. Empowered by its 19,000 talented people, Saab constantly pushes the boundaries of technology to create a safer, more sustainable and more equitable world. In the U.S., Saab delivers advanced technology and systems, supporting the U.S. Armed Forces and the Federal Aviation Administration, as well as international and commercial partners. Headquartered in Syracuse, New York, the company has business units and local employees in eight U.S. locations.Saab is a company where we see diversity as an asset and offer unlimited opportunities for advancing in your career. We are also a company that respects each person’s needs and encourage employees to lead a balanced, rewarding life beyond work. Saab values diversity and is an Affirmative Action employer for protected veterans and individuals with disabilities. Saab is an Equal Employment Opportunity employer, all qualified individuals are encouraged to apply and will be considered for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, age, veteran, disability status, or any other federal, state, or locally protected category.
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