OverviewHarmonyCares is one of the nation’s largest home-based primary care practices. HarmonyCares is a family of companies all dedicated to providing high-quality, coordinated health care in the home. This includes HarmonyCares, HarmonyCares Medical Group, HarmonyCares Home Health, HarmonyCares Hospice, and Grace Hospice.Our Mission – To bring personalized, quality-based healthcare to the home of patients who have difficult accessing care.Our Shared Vision – Every patient deserves access to quality healthcare.Our Values – The way we care is our legacy. Every interaction counts. Go the extra mile. Empower and support each other.Why You Should Want to Work with UsHealth, Dental, Vision, Disability & Life Insurance, and much more401K Retirement Plan (with company match)Tuition, Professional License and Certification ReimbursementPaid Time Off, Holidays and Volunteer Time PaidGreat Place to Work CertifiedEstablished in 11 statesLargest home-based primary care practice in the US for over 28 years, making a huge impact in healthcare today! ResponsibilitiesThe Clinical Triage Nurse, RN assists with triage of inbound sick calls from Medical Group patients. The primary responsibility will be to assess patient symptoms, provide appropriate medical advice, determine the level of care required and coordinate care with a care team. The Clinical Triage Nurse, RN also reviews clinical test results, utilizing clinical judgement to summarize results to assist providers in their review process. This position requires strong clinical knowledge, excellent communication skills, and the ability to work remotely, providing critical healthcare guidance to patients in need.Essential Duties and ResponsibilitiesPrioritizes and responds promptly to each inbound phone call and voicemail receivedAdheres to daily availability expectations based on scheduleDemonstrates exceptional customer service by addressing all inquiries, concerns, and needs with empathy, professionalism, and a solutions-oriented mindsetPractices appropriate judgement when classifying whether the inbound interaction requires clinical triage or transfer to another care team member. Utilizes appropriate process when conducting necessary transfersConducts thorough assessments of patients’ symptoms and medical history over the phone. Utilizes appropriate probing questions and EMR to gather informationUses evidence-based guidelines to make informed decisions about the urgency of patient conditions. Assigns the appropriate triage priority based on available informationUtilizes correct judgement to identify when crisis intervention is required. Adheres to outlined protocols for connecting the patient to emergency servicesEducates patients, caregivers, and others on health maintenance, disease prevention, self-care, medications, and necessary follow-up steps per protocolPerforms outbound phone calls to communicate providers orders on behalf of the providerCollaborates with the care team to ensure patient needs are met and follow-ups are appropriately completedCommunicates effectively with patients and their families, addressing their concerns and providing emotional supportTest Results:Prioritizes and responds promptly to each inbound result receivedPractices appropriate judgement when classifying the urgency of a result and appropriate clinical information to convey to the providerAnalyzes results data, identifying needs, patterns, and variances, and communicating findings to the providerPerforms data entry for patient results and quality metrics per defined protocolMaintains clear and compassionate written and verbal communication with care team membersAdheres to all company-established policies and proceduresMeets required quality standards and productivity expectationsAppropriately identifies, acknowledges, escalates, and/pr addresses patient complaints, grievances, and concerns promptly and effectivelyCollaborates with the care team members to promote quality patient care, satisfaction, and outcomesParticipates in projects and quality improvement initiatives as assignedAdditional duties as assigned by the Clinical Triage Manager and/or Director as related to clinical performance and outcomes QualificationsRequired Knowledge, Skills and ExperienceGraduate of approved or accredited nursing education program as a Registered NurseCurrent valid RN license. Must be able to obtain and maintain RN license within all service states within 6 months from hireSatisfactory completion of required nursing continued education requirementsAbility to react decisively and quickly in urgent and emergent situationsStrong comprehension of medical terminology and pharmaceuticalsDemonstrated experience with multi-taskingStrong communication skills (written & spoken)Demonstrated proficiency in using electronic health records (HER) systemAbility to communicate effectively with providers, patient care teams, patients, patients’ family members and facility staffAbility to work remotely and independentlyKnowledge of basic principles, practices, and techniques in primary healthcareStrong organizational skills and attention to detailConflict resolution skillsPreferred Knowledge, Skills and ExperienceFamiliarity with Medicare and Medicaid insurances and programs2+ years of experience as an RNContact center experienceNurse triage experienceExperience in Aprima (EHR)Multistate License (MSL) Posted Min Pay Rate USD $33.46/Hr. Posted Max Pay Rate USD $40.78/Hr. Pay TransparencyIndividual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related considerations.