UC CONTACT CENTER TEAM LEAD Baltimore, MD SINAI CORPORATE PHYSICIAN REFERRAL & Full-time w/Weekend Commitment - Night shift - 10:30pm-7:00am Clerical/Administrative 89187 $17.00-$24.75 Experience based Posted:April 22, 2025Apply NowSave JobSaved SummaryPosition Summary: Under the direction of the Contact Center Manager the Team Lead will assist with daily operations of the call center; such as scheduling, onboarding, coaching agents, training, quality assurance and managing the staff to call volume ratio. Will provide agent support for escalated calls and interacts with physicians’ offices for updates and changes. Responsible for updating and maintaining operational procedure guides and procedures. The Contact Center Team Lead possess expert knowledge of all Contact Center Agent job responsibilities and when needed acts in the contact center agent role.Additional InformationAs one of the largest health care providers in Maryland, with 13,000 team members, We strive toCARE BRAVELYfor over 1 million patients annually. LifeBridge Healthincludes Sinai Hospital of Baltimore, Northwest Hospital, Carroll Hospital, Levindale Hebrew Geriatric Center and Hospital and Grace Medical Center, as well as our Community Physician Enterprise, Center for Hope, Practice Dynamics, and business partners: LifeBridge Health & Fitness, ExpressCare and HomeCare of Maryland. Share:Apply Now