Type of Requisition:RegularClearance Level Must Currently Possess:Top SecretClearance Level Must Be Able to Obtain:Top Secret/SCIPublic Trust/Other Required:NoneJob Family:Systems AdministrationJob Qualifications:Skills:Customer Service, Information Technology (IT) Support, Microsoft OfficeCertifications:NoneExperience:3 + years of related experienceUS Citizenship Required:YesJob Description:GDIT has an amazing opportunity for a Help Desk Technician to provide world-class IT support to our prestigious clientele at the highest levels of the federal government in the heart of our nation’s capital. As a Help Desk Technician, you are the foundation of our overall approach to executive IT support. You act as the first point of contact for our government client and exhibit the exceptional technical and customer service skills to resolve issues as quickly and efficiently as possible. You bring professionalism and initiative to a fast-paced environment that offers extensive options for training, certification, and career advancement. When we succeed, you succeed and together our best becomes better.Transform technology into opportunity as a Help Desk Technician with GDIT. A career in IT means connecting and enhancing the systems that matter most. In this role, you are the foundation of our overall approach to executive IT support. You act as the first point of contact for our government client and exhibit the exceptional technical and customer service skills to resolve issues as quickly and efficiently as possible.At GDIT, people are our differentiator. As a Help Desk Technician, you will help ensure today is safe and tomorrow is smarter. Our work depends on a Help Desk Technician joining our team to bring professionalism and initiative to a fast-paced environment that offers extensive options for training, certification, and career advancement. When we succeed, you succeed and together our best becomes better.HOW A HELP DESK TECHNICIAN WILL MAKE AN IMPACT:Providing a high level of technical support and service to our onsite and remote customers.Demonstrating attention to detail, problem solving, and desire to provide a great customer experience.Delivering excellent customer service via phone, chat, email, tickets and deskside support.Supporting on-site installation and repair of desktops, notebooks, printers, iPads, and peripherals.Troubleshooting and resolving issues with both Microsoft Windows and MacOS.Diagnoses hardware, software, and user problems and recommends corrective actions or procedural changes.Supporting Microsoft Office 365 and Active Directory products.Documenting and tracking customer incidents and requests via ticketing management system.Following resolution process and efficiently escalating tickets to appropriate teams when applicable.Isolating and resolving issues with individual workstations.Serving as subject matter expert to answer questions about hardware and software related issues.Using advanced skills to set up shared drives, map network drives, install and update software, etc.WHAT YOU’LL NEED TO SUCCEED:Required Experience: Associates' Degree in IT related discipline and a minimum of 5 years of related experience.Required Technical Skills: Technical support, networking, application support, problem solving.Required Certifications: CompTIA Security+ required within 6 months of start dateSecurity Clearance Level: Active Top Secret with SCI EligibilityRequired Skills and Abilities:Excellent verbal and written communication, collaborative and adaptable. Must be able to pass a basic English Language assessment test.Location: On Customer Site, Washington, District of ColumbiaThe likely hourly rate for this position is between $34.35 - $46.47. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.Scheduled Weekly Hours:40Travel Required:10-25%Telecommuting Options:OnsiteWork Location:USA DC WashingtonAdditional Work Locations:Total Rewards at GDIT:Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.Join our Talent Community to stay up to date on our career opportunities and events atgdit.com/tc.Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Type of Requisition:RegularClearance Level Must Currently Possess:Top SecretClearance Level Must Be Able to Obtain:Top Secret/SCIPublic Trust/Other Required:NoneJob Family:Systems AdministrationJob Qualifications:Skills:Customer Service, Information Technology (IT) Support, Problem ResolutionCertifications:NoneExperience:3 + years of related experienceUS Citizenship Required:YesJob Description:*Shift options listed at the bottom.GDIT has an amazing opportunity for a Help Desk Technician to provide world-class IT support to our prestigious clientele at the highest levels of the federal government in the heart of our nation’s capital. As a Help Desk Technician, you are the foundation of our overall approach to executive IT support. You act as the first point of contact for our government client and exhibit the exceptional technical and customer service skills to resolve issues as quickly and efficiently as possible. You bring professionalism and initiative to a fast-paced environment that offers extensive options for training, certification, and career advancement. When we succeed, you succeed and together our best becomes better.Transform technology into opportunity as a Help Desk Technician with GDIT. A career in IT means connecting and enhancing the systems that matter most. In this role, you are the foundation of our overall approach to executive IT support. You act as the first point of contact for our government client and exhibit the exceptional technical and customer service skills to resolve issues as quickly and efficiently as possible.At GDIT, people are our differentiator. As a Help Desk Technician, you will help ensure today is safe and tomorrow is smarter. Our work depends on a Help Desk Technician joining our team to bring professionalism and initiative to a fast-paced environment that offers extensive options for training, certification, and career advancement. When we succeed, you succeed and together our best becomes better.HOW A HELP DESK TECHNICIAN WILL MAKE AN IMPACT:Providing a high level of technical support and service to our onsite and remote customers.Demonstrating attention to detail, problem solving, and desire to provide a great customer experience.Delivering excellent customer service via phone, chat, email, tickets and deskside support.Supporting on-site installation and repair of desktops, notebooks, printers, iPads, and peripherals.Troubleshooting and resolving issues with both Microsoft Windows and MacOS.Diagnoses hardware, software, and user problems and recommends corrective actions or procedural changes.Supporting Microsoft Office 365 and Active Directory products.Documenting and tracking customer incidents and requests via ticketing management system.Following resolution process and efficiently escalating tickets to appropriate teams when applicable.Isolating and resolving issues with individual workstations.Using advanced skills to set up shared drives, map network drives, install and update software, etc.WHAT YOU’LL NEED TO SUCCEED:Required Experience: Associates' Degree in IT related discipline and a minimum of 3 years of related experienceRequired Technical Skills: Technical support, networking, application support, problem solving.Required Certifications: CompTIA Security+ required within 6 months of start dateSecurity Clearance Level: Active Top Secret with SCI EligibilityRequired Skills and Abilities:Excellent verbal and written communication, collaborative and adaptable. Must be able to pass a basic English Language assessment test.Location: On Customer Site, Washington, District of ColumbiaMon-Fri shift Option 1: 0800 - 1630 (+2 weekends a month + covering occasional other shifts)Afternoons:Option 2: 1600-0000 Sat-WedOption 3: 1600-0000 Thu-MonOvernights:Option 4: 0000-0800 Sat-WedOption 5: 0000-0800 Thu-Mon*everyone must work 4 holidays a year*shift determined during interview process* shift may changed based on availability at time of startThe likely hourly rate for this position is between $29.84 - $40.38. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.Scheduled Weekly Hours:40Travel Required:10-25%Telecommuting Options:OnsiteWork Location:USA DC WashingtonAdditional Work Locations:Total Rewards at GDIT:Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.Join our Talent Community to stay up to date on our career opportunities and events atgdit.com/tc.Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Type of Requisition:RegularClearance Level Must Currently Possess:Top SecretClearance Level Must Be Able to Obtain:Top Secret/SCIPublic Trust/Other Required:NoneJob Family:Systems AdministrationJob Qualifications:Skills:Backup and Recovery (Software), Information Technology (IT) Systems, LinuxCertifications:NoneExperience:5 + years of related experienceUS Citizenship Required:YesJob Description:Linux Systems Administrator – Active Top Secret RequiredSeize your opportunity to make a personal impact as a Linux Systems Administrator with GDIT. A career in systems administration means connecting and enhancing the systems that matter most. At GDIT, people are our differentiator. As a Systems Administrator, you will help ensure today is safe and tomorrow is smarter. Our work depends on a Systems Administrator joining our team to bring professionalism and initiative to a fast-paced environment that offers extensive options for training, certification, and career advancement. When we succeed, you succeed and together our best becomes better.HOW A Linux Systems Administrator WILL MAKE AN IMPACT:Basic knowledge of containerization and container orchestrationExperience developing methods for deploying development environments that mirror production environments for risk mitigation in test and evaluation of software and hardware solutionsDevelop and provide documentation and training to improve utilization of various Linux based technical solutionsExperience troubleshooting complex system hardware and software issuesSolid knowledge of protocols such as DNS, HTTP, LDAP, ICMP, ssh and SNMPSolid knowledge of Networking, VLANs, Firewalls, Load Balancers, and addressing schemesSkilled in system administration tasks such as file system, network, and account troubleshootingKnowledge of repository management practices, patch administration, and vulnerability remediationExperience working in DevOps and/or DevSecOps environmentsExperience with STIGs (Security Technical Implementation Guides)Ability to grasp and apply new information quickly and handle increasing responsibilities with growing complexityAbility to interact effectively with project teams, managers, and end usersCreative and innovative thinking with the ability to multi-taskCommitment to ongoing professional developmentWHAT YOU’LL NEED TO SUCCEED:Education: Bachelor's degree in Computer Science, Information Systems or similar relevant degreeRequired Experience: 5+ years of related experience as a Linux or Kubernetes AdministratorRequired Technical Skills: DoD 8140 compliance requiredSecurity Clearance Level: Active Top SecretRequired Skills and Abilities: Highly motivated, self-starter with great communications skills; effective problem solver; able to thrive in a fast-paced, changing environmentPreferred Skills: Experience deploying and maintaining applications in a Kubernetes environment. Basic knowledge of Elasticsearch or any distributed full-text search engine. Basic PostgreSQL database administration . Infrastructure as Code (IaC) utilizing Ansible for configuration management and application deployment. Monitoring and alerting packages (e.g., Nagios, Grafana, and Prometheus. Experience with at least one scripting languages such as Bash Location: Washington, District of Columbia; limited telework may be availableGDIT IS YOUR PLACE:401K with company matchComprehensive health and wellness packagesInternal mobility team dedicated to helping you own your careerProfessional growth opportunities including paid education and certificationsCutting-edge technology you can learn fromRest and recharge with paid vacation and holidaysThe likely salary range for this position is $108,979 - $147,443. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.Scheduled Weekly Hours:40Travel Required:NoneTelecommuting Options:HybridWork Location:USA DC WashingtonAdditional Work Locations:Total Rewards at GDIT:Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.Join our Talent Community to stay up to date on our career opportunities and events atgdit.com/tc.Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Type of Requisition:RegularClearance Level Must Currently Possess:Top SecretClearance Level Must Be Able to Obtain:Top SecretPublic Trust/Other Required:NoneJob Family:Information Systems ManagementJob Qualifications:Skills:Information Systems, Information Technology (IT) Systems, Information Technology Security, Leadership, People ManagementCertifications:NoneExperience:10 + years of related experienceUS Citizenship Required:YesJob Description:Job DescriptionTransform technology into opportunity as anIT Systems Managerwith GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.At GDIT, people are our differentiator. As anIT Systems Manageryou will help ensure that today is safe and tomorrow is smarter. Our work depends on anIT Systems Managerjoining our team to evolve the IT Systems for the Department of Energy, National Nuclear Security Administration.HOW AN IT SYSTEMS MANAGER WILL MAKE AN IMPACT:Manages systems professionals directly or through subordinates by providing leadership, coaching, and trainingActs as advisor to subordinates to meet schedules and/or resolve technical problemsMonitor system performance and implement improvements to enhance reliability and efficiency.Develop and administers schedule and performance requirementsHas hiring responsibilitiesEnhance information systems by identifying information systems technology opportunities and developing application strategiesOversee the maintenance of accounts, security, workflows, and secure systems connectivityManages all information systems, policies and proceduresWHAT YOU’LL NEED TO SUCCEED:Education:Bachelor of Science degree; Substitution of years of experience may be permissible.Required Experience:10+ years of related professional work experienceRequired Technical Skills:Must have extensive experience with VMware for virtualization, including deployment, management, and troubleshooting.Must have strong expertise in storage technologies, including SAN, NAS, and backup solutions.Must have hands-on experience with Commvault for enterprise backup and recovery solutions.Strong knowledge of Windows and Linux server environments.Experience with cloud platforms (AWS, Azure, Google Cloud) and virtualization technologies (VMware, Hyper-V, etc.).Knowledge of database management systems (SQL, MySQL, PostgreSQL, etc.).Proficiency in networking concepts, including TCP/IP, DNS, DHCP, VPNs, and firewalls.Strong knowledge of IT security principles, compliance, and best practices.Experience with ITIL frameworks and DevOps methodologies.Demonstrated experience with SLA/OLA management, Knowledge Management. Service Delivery, Continuous Service Improvement, and Problem ManagementSecurity Clearance Level:U.S. Citizenship RequiredPossess Q or TS level clearance (or their equivalency) with the ability to obtain a Q level clearance within six (6) months of hiringMust be eligible to obtain and maintain such clearance as a condition of employmentRequired Skills and Abilities:Ability to enhance information systems by identifying information systems technology opportunities and developing application strategiesDemonstrated ability to maintain accounts, security, workflows, and secure systems connectivityEffective administrative and organizational skillsEffective people management skillsExtensive knowledge of company policies, processes, and procedures - Understanding of company strategic goals and how they align to business operationsPreferred Certifications:ITIL/ITIL v4Project ManagementCISSPMicrosoft Certified: Azure AdministratorLocation:This role is required to be on-site in Washington, D.C.#GDITCareers #WeAreGDIT #ITSystemsManager #NNSAITOPSThe likely salary range for this position is $170,000 - $230,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.Scheduled Weekly Hours:40Travel Required:Less than 10%Telecommuting Options:OnsiteWork Location:USA DC WashingtonAdditional Work Locations:Total Rewards at GDIT:Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.Join our Talent Community to stay up to date on our career opportunities and events atgdit.com/tc.Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Type of Requisition:RegularClearance Level Must Currently Possess:Top SecretClearance Level Must Be Able to Obtain:Top Secret/SCIPublic Trust/Other Required:NoneJob Family:Systems AdministrationJob Qualifications:Skills:Computer Systems, Enterprise Monitoring, Monitoring SolutionsCertifications:NoneExperience:5 + years of related experienceUS Citizenship Required:YesJob Description:Systems Administrator -Network MonitoringSeize your opportunity to make a personal impact as a Systems Administrator with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how our customer operates.How a Systems Administrator – Network Monitoring Will Make an Impact:Analyzing requirements, designing, implementing and maintaining enterprise monitoring tools and the supporting infrastructure.Configure and maintain the service to include the entry of the network nodes, categorization, service assignment, alert threshold configuration on services and applications.Maintain a 99.99% fully mission capable rate/ uptime for the network monitoring service.Maintain a 90% compliance rate for vulnerability management and security compliance.Provide quarterly status and configuration assessment of the networking monitoring service.Within 90 days of a new monitor servicing release, provide a service migration plan.Provide a quarterly vulnerability and security compliance status report based on scans provided by internal sources, citing the current vulnerability levels and security guidance compliance.Developing and implementing custom dashboards and alerts to meet the requirements of the application teams, customers and other support teams.Defining, creating, and maintaining processes required to monitor production and development environments to ensure a proactive approach for addressing alerts or problems.Defining and maintaining monitoring products and component standards for monitoring capabilities to deliver a flexible, scalable, secure, reliable, resilient, and cost-effective set of datacenter services.Working with application teams, customers and other support teams to co-ordinate and facilitate incident triage and timely resolution of production monitoring issues.Developing standard operating procedures and user guides for the enterprise monitoring solutions.Identifying and developing ways to improve and automate monitoring to gain operational efficiencies and improve responsiveness.What You’ll Need to Succeed:Education: BS in Computer Science, Information Systems, Engineering, Mathematics, or other related scientific or technical discipline (May substitute experience for education)Required Experience: 5-8 years of relevant experience supporting projects of similar size, scope and complexityRequired Technical Skills: DoD 8140 compliance required. (CompTIA Security+)Security Clearance Level: Active Top Secret (must have a T5 or T5R investigation within the last 5 years)Required Skills and Abilities:Highly motivated, self-starter with great communications skills; effective problem solver; able to thrive in a fast-paced, changing environmentLocation: Washington, District of Columbia; limited telework may be availableGDIT IS YOUR PLACE:401K with company matchComprehensive health and wellness packagesInternal mobility team dedicated to helping you own your careerProfessional growth opportunities including paid education and certificationsCutting-edge technology you can learn fromRest and recharge with paid vacation and holidaysThe likely salary range for this position is $121,680 - $149,500. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.Scheduled Weekly Hours:40Travel Required:10-25%Telecommuting Options:OnsiteWork Location:USA DC WashingtonAdditional Work Locations:Total Rewards at GDIT:Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.Join our Talent Community to stay up to date on our career opportunities and events atgdit.com/tc.Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Type of Requisition:RegularClearance Level Must Currently Possess:Top SecretClearance Level Must Be Able to Obtain:Top Secret/SCIPublic Trust/Other Required:NoneJob Family:Systems AdministrationJob Qualifications:Skills:Customer Service, Information Technology (IT) Support, Problem ResolutionCertifications:NoneExperience:4 + years of related experienceUS Citizenship Required:YesJob Description:*Shift options listed at the bottom.GDIT has an amazing opportunity for a Help Desk Technician to provide world-class IT support to our prestigious clientele at the highest levels of the federal government in the heart of our nation’s capital. As a Help Desk Technician, you are the foundation of our overall approach to executive IT support. You act as the first point of contact for our government client and exhibit the exceptional technical and customer service skills to resolve issues as quickly and efficiently as possible. You bring professionalism and initiative to a fast-paced environment that offers extensive options for training, certification, and career advancement. When we succeed, you succeed and together our best becomes better.Transform technology into opportunity as a Help Desk Technician with GDIT. A career in IT means connecting and enhancing the systems that matter most. In this role, you are the foundation of our overall approach to executive IT support. You act as the first point of contact for our government client and exhibit the exceptional technical and customer service skills to resolve issues as quickly and efficiently as possible.At GDIT, people are our differentiator. As a Help Desk Technician, you will help ensure today is safe and tomorrow is smarter. Our work depends on a Help Desk Technician joining our team to bring professionalism and initiative to a fast-paced environment that offers extensive options for training, certification, and career advancement. When we succeed, you succeed and together our best becomes better.HOW A HELP DESK TECHNICIAN WILL MAKE AN IMPACT:Providing a high level of technical support and service to our onsite and remote customers.Demonstrating attention to detail, problem solving, and desire to provide a great customer experience.Delivering excellent customer service via phone, chat, email, tickets and deskside support.Supporting on-site installation and repair of desktops, notebooks, printers, iPads, and peripherals.Troubleshooting and resolving issues with both Microsoft Windows and MacOS.Diagnoses hardware, software, and user problems and recommends corrective actions or procedural changes.Supporting Microsoft Office 365 and Active Directory products.Documenting and tracking customer incidents and requests via ticketing management system.Following resolution process and efficiently escalating tickets to appropriate teams when applicable.Isolating and resolving issues with individual workstations.Using advanced skills to set up shared drives, map network drives, install and update software, etc.WHAT YOU’LL NEED TO SUCCEED:Required Experience: Bachelors' Degree in IT or related discipline or a minimum of 4 years of related experienceRequired Technical Skills: Technical support, networking, application support, problem solving.Required Certifications: CompTIA Security+ required within 6 months of start dateSecurity Clearance Level: Active Top Secret with SCI EligibilityRequired Skills and Abilities:Excellent verbal and written communication, collaborative and adaptable. Must be able to pass a basic English Language assessment test.Location: On Customer Site, Washington, District of ColumbiaMon-Fri shift Option 1: 0800 - 1630 (+2 weekends a month + covering occasional other shifts)Afternoons:Option 2: 1600-0000 Sat-WedOption 3: 1600-0000 Thu-MonOvernights:Option 4: 0000-0800 Sat-WedOption 5: 0000-0800 Thu-Mon*everyone must work 4 holidays a yearThe likely hourly rate for this position is between $25.92 - $35.08. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.Scheduled Weekly Hours:40Travel Required:10-25%Telecommuting Options:OnsiteWork Location:USA DC WashingtonAdditional Work Locations:Total Rewards at GDIT:Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.Join our Talent Community to stay up to date on our career opportunities and events atgdit.com/tc.Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Type of Requisition:PipelineClearance Level Must Currently Possess:Top SecretClearance Level Must Be Able to Obtain:Top SecretPublic Trust/Other Required:NoneJob Family:Help DeskJob Qualifications:Skills:Help Desk Support, IT End User Support, IT Service DeskCertifications:NoneExperience:2 + years of related experienceUS Citizenship Required:YesJob Description:Transform technology into opportunity as a Help Desk Analyst Tier I with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.Our work depends on Help Desk Analyst Tier I joining our IT Technology Development division within the NCIS ITD organization in Quantico, VA.This position is pending funding. The Naval Criminal Investigative Service (NCIS) is an organization of approximately 2,000 personnel of which 700 serve at HQ and the remaining staff serve at offices worldwide. NCIS is the DON component with primary responsibility for criminal investigation, law enforcement (LE), counter-terrorism (CT), counterintelligence (CI), and cyber matters. NCIS not only has primary responsibility for all criminal investigative, CI, CT, and cyber matters within the DON, but it also has exclusive investigative jurisdiction in non-combat matters involving actual, potential, or suspected criminal, terrorism, sabotage, espionage, and subversive activities. HOW OUR TIER 1 HELP DESK ANALYST WILL MAKE AN IMPACT:Initiate and resolves service request/problem incidentsTrack IT equipment and ensure database is up-to-dateConsult with the user community to resolve technical problems and answer queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systemsUsing problem solving skills, diagnose, identify, isolate, and analyze problems utilizing historical database recordsRoute calls to product line specialists, application, or system support specialistsMaintains and updates records and tracking databasesAlerts management to recurring problems and patterns of problemsWorks with system administrators and developers to ensure services/incidents are completedWHAT YOU’LL NEED TO SUCCEED (Required):Security Clearance Level: Active Top Secret clearance.Required Experience: 2+years of IT support experience in a Help Desk environmentExperience with Remedy or other ITSM toolsRequired Certifications: Security+ CEEducation: High School DiplomaLocation: Onsite at Quantico, VAPosition Availabilty: This position is pending funding.US Citizenship requiredWHAT WE'D LOVE FOR YOU TO HAVE:Experience with Active DirectoryGDIT IS YOUR PLACE:401K with company matchComprehensive health and wellness packagesInternal mobility team dedicated to helping you own your careerProfessional growth opportunities including paid education and certificationsCutting-edge technology you can learn fromRest and recharge with paid vacation and holidays#NCIScareersThe likely hourly rate for this position is between $22.52 - $30.46. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.Scheduled Weekly Hours:40Travel Required:NoneTelecommuting Options:OnsiteWork Location:USA VA QuanticoAdditional Work Locations:Total Rewards at GDIT:Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.Join our Talent Community to stay up to date on our career opportunities and events atgdit.com/tc.Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Type of Requisition:RegularClearance Level Must Currently Possess:Top SecretClearance Level Must Be Able to Obtain:Top SecretPublic Trust/Other Required:NoneJob Family:Help DeskJob Qualifications:Skills:Help Desk Support, IT End User Support, IT Service DeskCertifications:NoneExperience:5 + years of related experienceUS Citizenship Required:YesJob Description:Transform technology into opportunity as a Help Desk Analyst Tier II with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.Our work depends on a Help Desk Analyst Tier II joining our IT Technology Development division within the NCIS ITD organization in Quantico, VA.The Naval Criminal Investigative Service (NCIS) is an organization of approximately 2,000 personnel of which 700 serve at HQ and the remaining staff serve at offices worldwide. NCIS is the DON component with primary responsibility for criminal investigation, law enforcement (LE), counter-terrorism (CT), counterintelligence (CI), and cyber matters. NCIS not only has primary responsibility for all criminal investigative, CI, CT, and cyber matters within the DON, but it also has exclusive investigative jurisdiction in non-combat matters involving actual, potential, or suspected criminal, terrorism, sabotage, espionage, and subversive activities.HOW OUR TIER II HELP DESK ANALYST WILL MAKE AN IMPACT:Initiate and resolves service request/problem incidentsConsult with the user community to resolve technical problems and answer queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systemsUsing problem solving skills, diagnose, identify, isolate, and analyze problems utilizing historical database recordsRoute calls to product line specialists, application, or system support specialistsMaintains and updates records and tracking databasesAlerts management to recurring problems and patterns of problemsWorks with system administrators and developers to ensure services/incidents are completedProvides an outstanding customer service experience in a variety of circumstances across all organizational levelsWHAT YOU’LL NEED TO SUCCEED (Required):Security Clearance Level: Active Top Secret clearance.Required Experience: 5+years of IT support experience in a Help Desk environmentExperience with Cisco switches and routersRequired Certifications: Security+ CEEducation: High School Diploma. AAS Preferred.Location: Onsite at Quantico, VAUS Citizenship requiredGDIT IS YOUR PLACE:401K with company matchComprehensive health and wellness packagesInternal mobility team dedicated to helping you own your careerProfessional growth opportunities including paid education and certificationsCutting-edge technology you can learn fromRest and recharge with paid vacation and holidays#NCIScareersThe likely hourly rate for this position is between $25.13 - $32.06. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.Scheduled Weekly Hours:40Travel Required:NoneTelecommuting Options:OnsiteWork Location:USA VA QuanticoAdditional Work Locations:Total Rewards at GDIT:Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.Join our Talent Community to stay up to date on our career opportunities and events atgdit.com/tc.Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Type of Requisition:PipelineClearance Level Must Currently Possess:Top Secret/SCIClearance Level Must Be Able to Obtain:Top Secret/SCIPublic Trust/Other Required:NoneJob Family:Systems AdministrationJob Qualifications:Skills:DISA STIG, IT Security Operations, Security Content Automation Protocol (SCAP), System AdministrationCertifications:Security+ CE - CompTIAExperience:5 + years of related experienceUS Citizenship Required:YesJob Description:Transform technology into opportunity as a Cyber Systems Administrator - SecOps with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.Our work depends on Cyber Systems Administrator - SecOps joining our IT Technology Operations division within the NCIS ITD organization in Quantico, VA.**This position is pending funding.**The Naval Criminal Investigative Service (NCIS) is an organization of approximately 2,000 personnel of which 700 serve at HQ and the remaining staff serve at offices worldwide. NCIS is the DON component with primary responsibility for criminal investigation, law enforcement (LE), counter-terrorism (CT), counterintelligence (CI), and cyber matters. NCIS not only has primary responsibility for all criminal investigative, CI, CT, and cyber matters within the DON, but it also has exclusive investigative jurisdiction in non-combat matters involving actual, potential, or suspected criminal, terrorism, sabotage, espionage, and subversive activities.HOW OUR CYBER SYSTEMS ADMINISTRATOR – SECOPS WILL MAKE AN IMPACT:Implement STIG releases across a variety of operating systems and applicationsTracks and remediates IAVM vulnerabilitiesManages ACAS vulnerability reports and remediates as requiredPerforms software upgrades, patch installs, firmware upgradesDiagnosis and troubleshoot problems related to the OS, hardware, network, and related softwareDaily written and oral communications with coworkers and leadershipContinual attention to periodic SCAP and STIG requirements needed to harden the serversTroubleshoot and configure servers in a virtual environment using VsphereCreate scripts in various shells to automate daily and periodic tasksDocument work for leadership, update/create Standard Operating Procedures, and brief staff and customers various tasksWHAT YOU’LL NEED TO SUCCEED (Required):Security Clearance Level: Active Top Secret clearance with SCI eligibility.Required Experience:5+ years of experience with systems administration:DoD system accreditation processSTIG checklist review process to include SCAP scans and implementationMicrosoft SCCM package creation and deploymentGroup Policy Management administration to include policy creation and maintenanceFamiliarity with Windows 10 including deployment via SCCM / standalone optionsImprovingsystem operations and functionality, monitoring, and optimization of servers and workstationsPrevious exposure with VMware virtual environmentsRequired Certifications: Security+ CEEducation: BS Degree or 4 additional years of work experience in lieu of degree.Location: Onsite at Quantico, VAPosition Availability: This position is pending funding.US Citizenship requiredWHAT WE’D LOVE FOR YOU TO HAVE:ACAS ManagementLINUX Systems Administration Experience (SPLUNK)Forescout ExperienceGDIT IS YOUR PLACE:401K with company matchComprehensive health and wellness packagesInternal mobility team dedicated to helping you own your careerProfessional growth opportunities including paid education and certificationsCutting-edge technology you can learn fromRest and recharge with paid vacation and holidays#NCIScareersThe likely salary range for this position is $94,676 - $128,092. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.Scheduled Weekly Hours:40Travel Required:NoneTelecommuting Options:HybridWork Location:USA VA QuanticoAdditional Work Locations:Total Rewards at GDIT:Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.Join our Talent Community to stay up to date on our career opportunities and events atgdit.com/tc.Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Type of Requisition:RegularClearance Level Must Currently Possess:SecretClearance Level Must Be Able to Obtain:SecretPublic Trust/Other Required:NoneJob Family:TrainingJob Qualifications:Skills:Navy, Training Needs Assessment, Training TechniquesCertifications:NoneExperience:8 + years of related experienceUS Citizenship Required:YesJob Description:Training Specialist - Aegis Weapon System (AWS) Aegis Computer Network Technician (ACNT) TrainerTransform technology into opportunity as a Training Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate. At GDIT, people are our differentiator. As a Training Specialist you will help ensure today is safe and tomorrow is smarter. Our work depends on Training Specialist joining our team to provide the finest technical and tactical training at Aegis Training and Readiness Center Dahlgren, VA. HOW A TRAINING SPECIALIST WILL MAKE AN IMPACTAs part of the Training Team, you will be working with others who have differing levels of expertise and together you be able to achieve the mission of training the Navy’s next group of Combat Systems technicians.Responsible for the instruction of Navy candidates on the systems for defense of the ship and ships around them.Use of their Navy skills to teach that same skill to new candidatesPrepares and/or conducts training programs, teaches classes, holds seminars and discussion groups.Designs, develops, organizes, and delivers training programs to train all levels of personnel.Develops tests and visual aids, conducts training classes, and develops criteria for evaluating effectiveness of training activities.Creates teaching outline in conformance with selected instructional methods, utilizing knowledge of specified training needs and effectiveness of training methods.WHAT YOU WILL NEED TO SUCCEEDEducation, bachelor’s degree in a related technical discipline, and/or the equivalent combination of education, technical certifications or training, or work/military experience.Minimum of 8 years, prefer 10+ years of USN experience as an Aegis Fire ControlmanMust be current or recently former USN Fire Control Technician (AEGIS)Graduate of NAVY Aegis Computer Network C SchoolGraduate of NAVY Aegis A schoolSpecialized experience operating, maintaining, troubleshooting, and testing of Aegis Computer Networks.Knowledge of but not limited to - the Aegis Computer Networks to include, but not limited to Local Area Networks, Switch Blade Servers, Routers, Servers, VME Chassis Structure, Fiber Optics, and Digital Interfaces on the Aegis Baselines 7.2A, &.2B, 9.A and 9.C.Possess AWS/ACNT NECs V00C/V69A, V01C/V75A, V48A, V60A, V68A. Master Training Specialist in support of SCSTC/ATRC/TACTRAGRU is a significant plus.Security Clearance Level: Secret.Location: Customer site, Aegis Training and Readiness Center Dahlgren, VA.Must be able to support training with extended periods on your feet while instructing.Travel may be required up to 10% of the time.GDIT IS YOUR PLACE: 401K with company match Comprehensive health and wellness packages Internal mobility team dedicated to helping you own your career Professional growth opportunities including paid education and certifications Cutting-edge technology you can learn from Rest and recharge with paid vacation and holidays#DahlgrenAegisThe likely salary range for this position is $94,676 - $128,092. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.Scheduled Weekly Hours:40Travel Required:Less than 10%Telecommuting Options:OnsiteWork Location:USA VA DahlgrenAdditional Work Locations:Total Rewards at GDIT:Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.Join our Talent Community to stay up to date on our career opportunities and events atgdit.com/tc.Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Type of Requisition:RegularClearance Level Must Currently Possess:Top Secret/SCIClearance Level Must Be Able to Obtain:Top Secret SCI + PolygraphPublic Trust/Other Required:NoneJob Family:Help DeskJob Qualifications:Skills:Customer Service, Help Desk Support, Technical SupportCertifications:NoneExperience:5 + years of related experienceUS Citizenship Required:YesJob Description:Help Desk SupervisorTransform technology into opportunity as a Help Desk Supervisor with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.At GDIT, people are our differentiator. As a Help Desk Supervisor you will help ensure today is safe and tomorrow is smarter.HOW A HELP DESK SUPERVISOR WILL MAKE AN IMPACT Supervises help desk operations at the shift or small help desk level. Supervises non-exempt support staff.WHAT YOU’LL NEED TO SUCCEED: Education: Bachelor of Arts/Bachelor of Science Required Experience: 5+ years of related experienceRequired certs:Security+CEPWS 9.1GDIT IS YOUR PLACE: 401K with company match Comprehensive health and wellness packages Internal mobility team dedicated to helping you own your career Professional growth opportunities including paid education and certifications Cutting-edge technology you can learn fromThe likely salary range for this position is $85,000 - $115,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.Scheduled Weekly Hours:40Travel Required:NoneTelecommuting Options:OnsiteWork Location:USA MD Annapolis JunctionAdditional Work Locations:Total Rewards at GDIT:Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.Join our Talent Community to stay up to date on our career opportunities and events atgdit.com/tc.Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Type of Requisition:RegularClearance Level Must Currently Possess:Top Secret/SCIClearance Level Must Be Able to Obtain:Top Secret SCI + PolygraphPublic Trust/Other Required:NoneJob Family:Help DeskJob Qualifications:Skills:Customer Service, Help Desk Support, TroubleshootingCertifications:NoneExperience:4 + years of related experienceUS Citizenship Required:YesJob Description:Help Desk TechnicianMIDS: 2200-0600Transform technology into opportunity as a Help Desk Technician with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.At GDIT, people are our differentiator. As a Help Desk Technician you will help ensure today is safe and tomorrow is smarter.HOW A HELP DESK TECHNICIAN WILL MAKE AN IMPACT Provide technical support and troubleshooting to network, desktop, and/or systems hardware and software Resolve technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems. Diagnose, identify, isolate, and analyze problems utilizing historical database records. May route calls to product line specialists, application, or system support specialists. Maintain and update records and tracking databases. Alert management to recurring problems and patterns of problems.WHAT YOU’LL NEED TO SUCCEED:Required Education and Experience*:Help Desk Technician IV - AA/AS and 5+ years of experience*Years of experience can count in place of education and education can count in place of years of experience in some cases.Required Certifications:Security+ CEPWS 9.1 ( ITIL, A+, HDI-CSR, MS 365)TS/SCI and CI Polygraph Required; US Citizenship RequiredLocation: Customer SiteGDIT IS YOUR PLACE: 401K with company match Comprehensive health and wellness packages Internal mobility team dedicated to helping you own your career Professional growth opportunities including paid education and certifications Cutting-edge technology you can learn from Rest and recharge with paid vacation and holidaysThe likely hourly rate for this position is between $33.52 - $45.34. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.Scheduled Weekly Hours:40Travel Required:NoneTelecommuting Options:OnsiteWork Location:USA MD Annapolis JunctionAdditional Work Locations:Total Rewards at GDIT:Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.Join our Talent Community to stay up to date on our career opportunities and events atgdit.com/tc.Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Type of Requisition:RegularClearance Level Must Currently Possess:Top Secret/SCIClearance Level Must Be Able to Obtain:Top Secret SCI + PolygraphPublic Trust/Other Required:NoneJob Family:Help DeskJob Qualifications:Skills:Customer Service, Remote Support, TroubleshootingCertifications:Security+, CE - CompTIA-Security+ CEExperience:2 + years of related experienceUS Citizenship Required:YesJob Description:Help Desk Technician IIITransform technology into opportunity as a Help Desk Technician with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.At GDIT, people are our differentiator. As a Help Desk Technician you will help ensure today is safe and tomorrow is smarter.HOW A HELP DESK TECHNICIAN III WILL MAKE AN IMPACT Provides technical support and troubleshooting to network, desktop, and/or systems hardware and softwareWHAT YOU’LL NEED TO SUCCEED: Education: Associates of Arts/Associates of Science Required Experience: 3+ years of related experienceRequired Certs:1. Security+CE2. PWS 9.1GDIT IS YOUR PLACE: 401K with company match Comprehensive health and wellness packages Internal mobility team dedicated to helping you own your career Professional growth opportunities including paid education and certifications Cutting-edge technology you can learn fromThe likely hourly rate for this position is between $25.50 - $34.50. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.Scheduled Weekly Hours:40Travel Required:NoneTelecommuting Options:OnsiteWork Location:USA MD Annapolis JunctionAdditional Work Locations:Total Rewards at GDIT:Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.Join our Talent Community to stay up to date on our career opportunities and events atgdit.com/tc.Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Type of Requisition:RegularClearance Level Must Currently Possess:Top Secret/SCIClearance Level Must Be Able to Obtain:Top Secret SCI + PolygraphPublic Trust/Other Required:NoneJob Family:Help DeskJob Qualifications:Skills:Computer Systems, Information Technology (IT) Systems Support, Systems SupportCertifications:NoneExperience:1 + years of related experienceUS Citizenship Required:YesJob Description:Overview:Transform technology into opportunity as a Helpdesk Technicianwith GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.At GDIT, people are our differentiator. As a Helpdesk Technician you will help ensure today is safe and tomorrow is smarter.HOW A HELPDESK TECHNICIAN WILL MAKE AN IMPACT:Provides network monitoring during customer core hours with 24/7 on-call support (on-call support includes weekends and holidays).Ensures all problems reported by end users have been adequately documented and controls exist so only authorized staff can archive the end users' entries, as well as determine if there are sufficient controls to escalate issues according to priority.Performs user account management per the Account Management Plan.Performs advanced software installations and upgrades to operating systems and layered software packages.Supports developing unique applications training lesson plans, for initial user and follow-on educational or refresher training distributing copies (hardcopy/electronic) of training materials and conducting training either on-site or over-the-phone.Provides technical assistance and support related to computer systems, hardware, and software; respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions.Provides system updates and statuses to Government leadership with PowerPoint slides and Analysis of Alternatives PowerPoint briefings as needed.Operates and maintains the necessary procedures, hardware, network connections, and software required to monitor all systems and trouble tickets from users.Walk customers through problem-solving and follow up with customers to ensure issues are resolved.Collects and evaluates incident reporting practices and operations.Manages IT incidents and problems in general accordance with IT service management principles such as ITIL (IT Infrastructure Library).Knowledge of Network connectivity troubleshooting, cable management, and fiber termination technologies.Will be responsible to assist in managing and modernizing LAN cabling.Maintaining and updating records and tracking databases.Alerting management to recurring problems and patterns of problems.WHAT YOU’LL NEED TO SUCCEED:Required Education and Experience: HS/GED + 1+ yearsCertifications: DoD Manual 8570.01-M at the Information Assurance Technical (IAT) Level II role.Security Clearance Level: TS/SCI clearance and ability to obtain and maintain a CI PolygraphExperience in working with a ticketing system, such as Remedy, SCSM, ServiceNowStrong written and verbal communication skills along with a strong customer service focus and ability to work well as part of a teamAbility to resolve technical and other types of issues with little oversightLocation: On Customer SiteWillingness to commute to Washington DC requiredGDIT IS YOUR PLACE:401K with company matchComprehensive health and wellness packagesInternal mobility team dedicated to helping you own your careerProfessional growth opportunities including paid education and certificationsCutting-edge technology you can learn fromRest and recharge with paid vacation and holidays#octoberThe likely hourly rate for this position is between $24.52 - $33.18. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.Scheduled Weekly Hours:40Travel Required:NoneTelecommuting Options:OnsiteWork Location:USA MD ElkridgeAdditional Work Locations:Total Rewards at GDIT:Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.Join our Talent Community to stay up to date on our career opportunities and events atgdit.com/tc.Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans