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Customer Service Jobs
Full Time
8/11/2025
NEW OXFORD, PA 17350
(27.1 miles)
Additional Job Info: Additional $1.50/hr. for working 10pm-6am Overview: Ready for a career with limitless growth opportunities at a company that PROVES they value you, every single day If you are a self-motivated, dependable and efficient employee with a positive attitude and the ability to prioritize tasks and delegate effectively, check out our available Supervisor position and LET’S MAKE SHEETZ HAPPEN!Be a leader by example to our store team members with high-energy hustle and a strong team mentality. You’ll all work together to engage customers with hospitality in all aspects of their experience at a Sheetz. If our customers are happy, then you will be, too. Why Because one of the MANY work perkz at Sheetz is quarterly employee bonuses based on company performance! And there’s more – A LOT more likecompetitive salaries, PTO and parental leave, 401k match and employee stock ownership, limitless professional development and growth opportunities, tuition reimbursement, full medical, vision and dental coverage, and snack discounts!So if you’re still out there looking for your place, your people, or your passion Maybe it’s here, with us! Responsibilities: Welcome customers to our stores with greetings and top-tier customer serviceMake magic happen by serving up quality food and beverages made to exact customer specifications in a safe, fast and friendly mannerMentor and coach your work fam to prioritize tasks and rock it as a Team MemberKeep an eye on the goodz in-store to make sure that products are ordered, merchandised, rotated and readily-available for our customersKeep thingz clean in the store, kitchen, and dining areas Qualifications: The ability to multi-task, perform repeated bending, standing, and reaching, and occasionally lifting up to 20 pounds and the ability to assist another person in lifting 40 pounds.Must be 18 years of age or older (VA state law requires Supervisor’s to be 21 years of age or older for certain tasks). Accommodations: Sheetz is committed to the full inclusion of all qualified individuals. Sheetz is committed to considering all applicants regardless of disability who can perform all essential job duties with or without accommodations.
Full Time
7/27/2025
Wheaton, MD 20902
(43.0 miles)
General Description:As the Customer Experience Supervisor I - You are accountable for driving profitable sales growth by leading and engaging associates, coaching associates on customer service, leading company training initiatives and delivering company checkout experience strategies Primary Responsibilities:Customer Service & Sales - Acts as a role model for the Manager on Duty program while directing customer service activities throughout the store. Models and holds team accountable for outstanding customer service. Greets and assists customers in finding products and partners with other team members when additional help is needed. Actively listens to customer issues to resolve problems. Maximizes sales and service by ensuring staff is scheduled appropriately, and by managing FIND more, credit, rewards and gift card programs.Cashier Performance - Trains, mentors and coaches all cashier associates on checkout procedures to ensure outstanding service behaviors are consistently exhibited. Regularly observes and ensures associates consistently follow and implement checkout experience processes. Monitors associate efficiency by utilizing Point of Sale productivity metrics.Line Management and Checkout Standards - Proactively shifts resources to checkouts based on observed fluctuations in store traffic. Reduces wait times during peak traffic periods by utilizing Mobile Point of Sale, Satellite Registers and Expeditor stations. Partners appropriately to stock all Impulse futures and to identify checkout supply needs.Human Resources / People Management - Creates and monitors the store's open requisitions and routes qualified applicants to the appropriate hiring manager. Coordinates the interview Talent Tryout process. Schedules and coordinates new hire orientations and training and administers ongoing associate training. Partners with the Sales Floor Supervisor and General Manager on training compliance. Reviews schedules and makes productive edits to further optimize resources. Performance Standards - Supportive of company shrink and safety initiatives. Meets established performance standards for the role on a consistent basis, including (but not limited to) the company's iCAP (Credit) program, product and service sales, customer service, profit, productivity, and attendance. Core Competencies:To achieve success at JCPenney, a Customer Experience Supervisor possesses the following core competencies:Embraces a Growth Mindset: Proposes and initiates actions on new ideas that improve our product, stores or practices. Will listen to ideas and suggestions and applies ideas when appropriate, champions new initiatives. Encourages others and their self to stretch beyond current capabilities. Willing to be a catalyst for change by challenging the status quo and motivates others to make improvements. Uses the growth mindset by seeing change as an opportunity to learn and grow.Thinks Critically: Demonstrates business and functional expertise and stays current with developments in the retail industry; applies learning to drive company goals. Will gather the necessary information to fully understand the scope of the problem; applies critical thinking to develop options, identify assumptions and consider impacts. Uses fact-based analysis to guide decision-making; summarizes analysis clearly and succinctly and recommends a course of action. Demonstrates Leadership: Creates an environment that fosters teamwork, recognizes others' accomplishments and respects and values differences in the workplace. Requires high personal and team performance standards, leads by example and motivates others to perform at a higher level. Able to give and is open to constructive performance feedback; holds self and others accountable for performance and actions. Creates a culture of development by coaching and teaching others. Aligns goals, processes, and culture to create momentum and champion a One Team approach. Takes Accountability: Takes responsibility for excellent customer experiences and reliably delivers solutions that meet customer needs. Is able to build relationships by showing consideration for the perspectives of others, listening first before drawing conclusions. Develops positive and inclusive relationships across the organizationImplements with Excellence: Develops and prioritizes short and long-range plans that are comprehensive, realistic, and effective in meeting company goals. Implements project/plans that are well-organized and efficient, seeks feedback and takes needed action. Demonstrates the ability to effectively delegate work and communicates plans and expectations to others.Drives Results: Demonstrates a sense of urgency to act decisively and quickly. Establishes aggressive goals and takes appropriate risks to achieve results. Shows confidence when challenged and will do the right thing even when it's hard. Strives to achieve excellent results by creating a culture of continuous improvement.What you get:If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays*, and 401(k) with Company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation. *For paid vacation days, as well as eligibility requirements for other benefits, please visit About JCPenney:JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the Company's product assortment meets customers' everyday needs and helps them commemorate every special occasion with style, quality, and value. JCPenney offers a broad portfolio of fashion, apparel, home, beauty, and jewelry from national and private brands and provides personal services including salon, portrait and optical. The Company and its 50,000 associates worldwide serve customers where, when, and how they want to shop - from jcp.com to more than 650 stores in the U.S. and Puerto Rico. In 2022, JCPenney celebrates 120 years as an iconic American brand by continuing its legacy of connecting with customers through shopping and community engagement. Please visit JCPenney's Newsroom to learn more and follow JCPenney on Facebook, Instagram, Twitter, and LinkedIn.Pay RangeUSD $24.25/Hr -USD $30.32/Hr.
Part Time
7/26/2025
Sterling, VA 20166
(43.1 miles)
Starting Hourly Rate / Salario por Hora Inicial: $17.00 USD per hourALL ABOUT TARGETWorking at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. ALL ABOUT SERVICE & ENGAGEMENT Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction, loyalty enrollment and store cleanliness. Advocates of both in-store and digital services and solutions who are knowledgeable about capabilities and features that drive adoption, usage and ultimately guest loyalty. Empowered to make shopping quick and easy for guests at the checklanes, guest services, gift registry, pick-up and drive up while ensuring exceptional quality.At Target, we believe in our team members having meaningful experiences that help them build and develop skills for a career. The role of a Guest Advocate can provide you with the skills and experience of: Communicating and interacting with guests to build anwelcoming guest experienceBlending problem solving and decision making to positively impact the guest experience and resolve guest concerns Adapting to different guest interactions and situationsPromoting and engaging around various benefits, offerings and services As aGuest Advocate, no two days are ever the same, but a typical day will most likely include the following responsibilities:Demonstrate a service culture that prioritizes the guest service experience by delivering the service standard Create a welcoming experience by greeting guests as you are completing your daily tasks. When guests need assistance, engage with guests in a welcoming way, to help solve their specific needs.Make the guest aware of current promos. store activities and events.Be knowledgeable about the tools, products, and services available in the total store, and specific to your area, to solve issues for the guest and improve their experience.Thank guests and let them know we’re happy they chose to shop at Target.Know and speak to the benefits of Target Loyalty programs with every guest and assist with application or sign-up as needed.Scan and bag all guest items efficiently, accurately and in compliance with food safety standards and company best practices.Work efficiently to minimize guest wait time while maintaining guest service and accuracy.Understand and show guests how to use the features and offerings within the Target App including Wallet.Be familiar with Order Pick-Up, Drive Up and online ordering, and know how to direct the guest to enroll, activate and use these features.Attempt every return and follow register prompts;partnerwith immediate Leaders as needed to help solve for the guestwhile following Target’s policies and procedures.Maintain a clean, clutter free work areaby gatheringunpurchased items, baskets, and hangers for removal.Stock supplies during store open hours while being available for the guest.Demonstrate a culture of ethical conduct, safety and compliance.Work in a safe manner at all times; comply with all safety policies,best practices, and training; report hazards and correct where possible.Support guest services such as order pick up (OPU), Drive-up (DU) Orders, DU Returns and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws.All other duties based on business needsWHAT WE ARE LOOKING FORThis may be the right job for you if:You enjoy interacting and helping others - including guests that shop our store and fellow team members you work with. You thrive in a fast-moving, highly active and physically demanding role, where teamwork, flexibility, and creative problem solving are key to success. You are open to working a flexible work schedule with varying hours, days or shifts (including nights, weekends, holidays and other peak shopping times).The good news is that we have some amazing training that will help teach you everything you need to know to be a Guest Advocate.But, there are a few skills you should have from the get-go:Communicating effectively, including using positive language and attentive to guests needsWelcoming and helpful attitude toward guests and other team membersAttention to detail while prioritizing tasks Willing to educate guests and engage around products and servicesAbility to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed.Work both independently and with a teamCapability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframesWe are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect:Accurately handlecheckout operations, transactions,and support cash office operations as neededScan, handle and move merchandise efficiently and safely, including frequently lifting or moving product up to 10 poundsand occasionally lifting or moving merchandise up to 44 pounds without additional assistance from others.Flexible work schedule (e.g., nights, weekends and holidays); reliable and prompt attendance necessary.Ability to remain mobile for the duration of a scheduled shift (shift length may vary).Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties including but not limited to Drive-Up, carryout, etc.Find competitive benefits from financial and education to well-being and beyond at .Benefits EligibilityPlease paste this url into your preferred browser to learn about benefits eligibility for this role: https://tgt.biz/BenefitsForYou_A | Pegue esta URL en su navegador preferido para obtener información sobre la elegibilidad de este puesto para recibir beneficios: https://tgt.biz/BenefitsForYou_AAmericans with Disabilities Act (ADA)Target will provide reasonable accommodations with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or reach out to Guest Services at 1-800-440-0680 for additional information.Applications for this role are accepted on an ongoing basis and there is no application deadline. Las solicitudes para este puesto se aceptan de forma continua y no hay fecha límite de solicitud.
Full Time
8/11/2025
HANOVER, PA 17331
(27.3 miles)
Additional Job Info: Additional $1.50/hr. for working 10pm-6am Overview: Ready for a career with limitless growth opportunities at a company that PROVES they value you, every single day If you are a self-motivated, dependable and efficient employee with a positive attitude and the ability to prioritize tasks and delegate effectively, check out our available Supervisor position and LET’S MAKE SHEETZ HAPPEN!Be a leader by example to our store team members with high-energy hustle and a strong team mentality. You’ll all work together to engage customers with hospitality in all aspects of their experience at a Sheetz. If our customers are happy, then you will be, too. Why Because one of the MANY work perkz at Sheetz is quarterly employee bonuses based on company performance! And there’s more – A LOT more likecompetitive salaries, PTO and parental leave, 401k match and employee stock ownership, limitless professional development and growth opportunities, tuition reimbursement, full medical, vision and dental coverage, and snack discounts!So if you’re still out there looking for your place, your people, or your passion Maybe it’s here, with us! Responsibilities: Welcome customers to our stores with greetings and top-tier customer serviceMake magic happen by serving up quality food and beverages made to exact customer specifications in a safe, fast and friendly mannerMentor and coach your work fam to prioritize tasks and rock it as a Team MemberKeep an eye on the goodz in-store to make sure that products are ordered, merchandised, rotated and readily-available for our customersKeep thingz clean in the store, kitchen, and dining areas Qualifications: The ability to multi-task, perform repeated bending, standing, and reaching, and occasionally lifting up to 20 pounds and the ability to assist another person in lifting 40 pounds.Must be 18 years of age or older (VA state law requires Supervisor’s to be 21 years of age or older for certain tasks). Accommodations: Sheetz is committed to the full inclusion of all qualified individuals. Sheetz is committed to considering all applicants regardless of disability who can perform all essential job duties with or without accommodations.
Full Time
7/27/2025
Sterling, VA 20166
(43.1 miles)
OverviewSalon Manager - BTCAt JCPenney Salon, our leaders are dedicated to guiding their teams to success by developing their stylists and delivering an exceptional client experience every day. As a behind the chair salon manager, you may work up to 8 hours per week behind the chair (depending on salon volume) with your own clientele, alongside your team. Additionally, leaders coach and motivate your team to becoming the top salon professionals in America; while supporting the business to drive retail and service results through creative marketing, networking, and promoting client loyalty. Our salon business is a key driver of traffic and revenue for the JCPenney company. As a leader you will represent the company values we uphold every day to make it count for our customers. Come see what it means to work with a family at the JCPenney Salon!Primary Responsibilities:Client ExperienceLeads by example in all interactions with clients, and supports stylists to ensure they can provide an exceptional client experienceCreates an environment that inspires associates to build client loyalty by providing coaching and feedback to ensure consistent execution of theMotivates and engages the team to provide exceptional service through consistent communication, coaching and recognitionProvides services including but not limited to cut/style, chemical services for all hair types, and performs other hair styling services as required to meet or exceed the client’s expectations in a positive, professional mannerTeam DevelopmentProactively recruits qualified stylists to join team through the use of Social Media, targeted Recruiting Websites, Referrals and engaging Stylists at local Salons and Cosmetology SchoolsProvides coaching and feedback that is frequent, balanced, meaningful and improves effectivenessCreates opportunities for learning that drive associate success throughout their careerEnsures stylists complete available training by scheduling Associates for Core and Artistic Education as courses are offered internallyInspires loyalty, passion, and growth in the salon by creating an environment that is inclusive, respectful, professional and funBusiness PerformanceReviews reports to quickly identify and prioritize areas of opportunity in the salon, determines root cause of the opportunity, and sets direction to achieve productivity – referral – rebooking – return rate and client acquisition standardsDelivers Salary Cost objectives to achieve profit planMerchandisingReviews SET guidance and makes appropriate adjustments based on salon layout while maintaining core standards in SalonActively walks the salon and backbar to identify opportunities related to merchandising, replenishment, and recoveryHandles or directs salon team to address product related issues that have biggest impact to the clientManages backbar expenses to planPerformance Standards / ProgramsConsistently meets established performance standards for the role, including (but not limited to) product and service sales, client experience, productivity, and attendanceReviews and follows all company programs (including but not limited to) hiring practices and state safety regulations, and accurately advises salon associates on how to address any related issuesCosmetology LicenseA current cosmetology license is required in the state you are applying. Core Competencies:Prioritizes customersFocuses team efforts on superior customer service and a quality salon client experience, with the goal of rebooking. Make the client feel at home by providing a thorough consultation, prioritizing their time and services, and recommending appropriate retail. Also, meeting the needs of salon associates by valuing the need for work like balance and prioritizing important experiences in and out of the workplace.Takes accountabilityHolds the team accountable for performance and empowers individuals to do the same for themselves. Actively manage and understand what is happening in your salon and lead by example. Equip your team with the tools and skills they need to be successful on the job; and then celebrate your associate wins and encourage them to have pride in their work accomplishments.Produces resultsEstablish goals and explain how success will be measured for each area of responsibility. Prioritize work and remain adaptable to change as new challenges arise. Motivate the team to stay focused on driving team and company results to reach quarterly and annual goals.What you get:In addition to a competitive wage, this position offers 50% commission on service sales behind the chair and 10% commission on retail sold with a service.Eligible for bonus under the Management Incentive Plan.If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays*, and 401(k) with Company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation. *For paid vacation days, as well as eligibility requirements for other benefits, please visit www.yourjcpbenefits.com.About JCPenney:JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the Company's product assortment meets customers' everyday needs and helps them commemorate every special occasion with style, quality and value. JCPenney offers a broad portfolio of fashion, apparel, home, beauty and jewelry from national and private brands and provides personal services including salon, portrait and optical. The Company and its 50,000 associates worldwide serve customers where, when and how they want to shop - from jcp.com to more than 650 stores in the U.S. and Puerto Rico. In 2022, JCPenney celebrates 120 years as an iconic American brand by continuing its legacy of connecting with customers through shopping and community engagement.#storeswrap Pay RangeUSD $18.58 - USD $26.54 /Hr.
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