Type of Requisition:RegularClearance Level Must Currently Possess:Top Secret SCI + PolygraphClearance Level Must Be Able to Obtain:Top Secret SCI + PolygraphPublic Trust/Other Required:NoneJob Family:Help DeskJob Qualifications:Skills:Help Desk Support, Problem Solving, TroubleshootingCertifications:NoneExperience:3 + years of related experienceUS Citizenship Required:YesJob Description:Transform technology into opportunity as a Service Desk Technician with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.At GDIT, people are our differentiator. As a Service Desk Technician you will help ensure today is safe and tomorrow is smarter. Our work depends on Service Desk Technician joining our team to improve overall customer satisfaction.HOW A SERVICE DESK TECHNICIAN WILL MAKE AN IMPACTProvides technical support and troubleshooting to network, desktop, and/or systems hardware and softwareProvides frontline support and act as the primary point of contact for large Government organization with diverse customers.Provides the highest quality customer care with every interaction. Require effective customer services skills, emphasizing problem-solving and trouble-shooting skills, contact handling procedures, incident management, communication skills, and an understanding of IT service management processes.Supporting a 24x7 world-class service centerProvides first level support for inbound incidents and Service RequestsProvide frontline phone and email support related to system and application issuesHigh comfort level working with technology at a fast paceAbility to quickly route issues according to issue type and severityGood communication skills over the phone The ability to multi-task, specifically focused with creating support tickets in a web-based and troubleshoot while speaking to someone on the phoneTracks incidents and requests from identification through resolution ensuring a quality end-to-end customer experience.Conducts initial assessment, triage, research, and resolution for basic incidents and requests regarding the use of application software products and/or infrastructure components.Communicates promptly on progress.Engages other service desk resources or appropriate service resources to resolve incidents that are beyond the scope of their ability or responsibility by routing incidents, as necessary, to product line, application, or system support specialists.Documents resolutions and updates self-help and staff knowledge bases.Alerts management to recurring problems and patterns of problemsParticipates in special projects as required.WHAT YOU’LL NEED TO SUCCEED: Education: Associates of Arts/Associates of Science or the equivalent combination of education, technical certifications or training, or work experience. Required Experience: 3+ years of related experience in helpdesk support and or networking Required Technical Skills: Customer service and/or support experience working in a Help Desk, Service Desk, or Call Center environment is preferred Security Clearance Level: TS/SCI with Polygraph Required Skills and Abilities:Ability to work rotating shift-workShift schedule- needs to be flexible to support 24x7, 365 days. (possible shifts 6am-2pm, 2pm-10pm, 10pm-6am)Degree or equivalent work experienceExperience working with helpdesk ticketing tools and knowledge base resourcesExperience troubleshooting Microsoft Desktop Operating SystemsExperience with server and or desktop virtualizationExperience with networked storage Preferred Certifications:CompTia Security+HDI Customer Help Desk AnalystMicrosoft Office Specialist Location: On Customer Site US Citizenship RequiredGDIT IS YOUR PLACE: 401K with company match Comprehensive health and wellness packages Internal mobility team dedicated to helping you own your career Professional growth opportunities including paid education and certifications Cutting-edge technology you can learn from Rest and recharge with paid vacation and holidaysThe likely hourly rate for this position is between $28.60 - $38.70. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.Scheduled Weekly Hours:40Travel Required:NoneTelecommuting Options:OnsiteWork Location:USA VA ChantillyAdditional Work Locations:Total Rewards at GDIT:Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.Join our Talent Community to stay up to date on our career opportunities and events atgdit.com/tc.Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Type of Requisition:RegularClearance Level Must Currently Possess:Top Secret SCI + PolygraphClearance Level Must Be Able to Obtain:Top Secret SCI + PolygraphPublic Trust/Other Required:NoneJob Family:Information SecurityJob Qualifications:Skills:Cybersecurity, Incident Response, Vulnerability RemediationCertifications:NoneExperience:3 + years of related experienceUS Citizenship Required:YesJob Description:We are seeking an experiencedCybersecurity Support Services Engineerto perform ongoing cybersecurity cyber hygiene and compliance activities across a heterogeneous portfolio that includes Windows and Linux based Client-Server implementations deployed in On-Prem, VMware based virtualization and AWS and Azure cloud environments.Key ResponsibilitiesThe CSSE is a critical role in implementing and maintaining overall security posture of systems. It includes, but is not limited to, identification of remediation actions for vulnerability and compliance findings for Operating system and application software, inclusive of ongoing vendor patch releases and updates as well as testing and validation of baseline system configurations for compliance with Security and Technical Implementation Guides (STIGs) and customer specific configuration and policy requirements.Responsibilities includeVulnerability and Compliance Remediation:Establish, update and maintain automated patching services (e.g. WSUS, Satellite, Ansible) for deployed technology baselinesImplement patches and configuration updates to resolve findings noted from multiple sources (e.g. security scans, IAVM processes (IAVA/IAVB), Cyber Task Orders) within specified timeframes.Testing and validation:Document and conduct test activities to validate system changes (e.g. patch updates, system upgrades) to ensure no degradation of security posture.Draft and present test reports capturing.Provide recommendations for security control implementation and identifying necessary countermeasures or mitigating controlsRespond to and oversee / coordinate responses to queries and requests for security information and reportsIncident Response & Security Oversight:Support and coordinate investigations of security incidents and reporting findings as necessaryGuide and coordinate the communication, implementation and enforcement of security policies and plans for data, applications, hardware, and telecommunications systemsAdvise stakeholders on information assurance standards, dependencies, and emerging security technologiesRequired QualificationsEducation:Bachelor’s degree inInformation Systems, Cybersecurity, or a related field(or equivalent experience)Experience:Minimum of4 yearsof applicable experience in system administration, STIG application and validation, as well as exposure to vulnerability and compliance managementCertifications:Required:DoD 8570 IAT Level II compliant certification required (active and valid CySA+, Security+, CND, RHCSA, CCNA Security, GICSP, GSEC, SSCP)Preferred Skills:Documented experience with cloud security implementationsinAzure or AWS environmentsThorough understanding ofsecurity policies, cybersecurity test methodologies and vulnerability assessment tools.Why Join GDIT At GDIT, we foster professional growth and provide opportunities to advance your career in a mission-critical environment. Our benefits include:401(k) with company matchComprehensive health and wellness programsDedicated internal mobility team to support career advancementPaid education and professional certification opportunitiesAccess to cutting-edge technologies and innovative projectsPaid vacation and holidays to support work-life balanceJoin us at GDIT and contribute to securing the future of national security.#GDITcareers#OpportunityOwned#WeAreGDIT#transitioningmilitary#clearedjobs#veterans#AutobotsThe likely salary range for this position is $110,500 - $149,500. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.Scheduled Weekly Hours:40Travel Required:NoneTelecommuting Options:OnsiteWork Location:USA VA ChantillyAdditional Work Locations:Total Rewards at GDIT:Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.Join our Talent Community to stay up to date on our career opportunities and events atgdit.com/tc.Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Type of Requisition:PipelineClearance Level Must Currently Possess:Top Secret SCI + PolygraphClearance Level Must Be Able to Obtain:Top Secret SCI + PolygraphPublic Trust/Other Required:NoneJob Family:Help DeskJob Qualifications:Skills:Active Directory (AD), Help Desk Support, Technical SupportCertifications:Security CE + - Comptia CERTExperience:1 + years of related experienceUS Citizenship Required:YesJob Description:We are GDIT. The people supporting and securingsome of the most complex government, defense,and intelligence projects across the country. Weensure today is safe and tomorrow is smarter. Ourwork has meaning and impact on the world aroundus, but also on us, and that’s important.GDIT is your place. You make it your own byembracing autonomy, seizing opportunity, andbeing trusted to deliver your best every day.We think. We act. We deliver. There is nochallenge we can’t turn into opportunity. And ourwork depends on aHelp Desk Technicianjoining our team tosupportour government client’s activities in the Northern Virginia locations.At GDIT, people are our differentiator.As aHelp Desk Techniciansupports andmanages the responsibilities of the successful completion of all tasks in assigned projects.Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software.Screens, refers and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers and related systems.Assists with the installation, configuration, and upgrade of computer hardware and software.Provides end-user software troubleshooting and support.Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions.Provides troubleshooting and support.Assists in the administration of e-mail systems.Provides phone and help-desk support for local and off-site users.Maintains current knowledge of relevant technology as assigned.Participates in special projects as required.WHAT YOU’LL NEED TO SUCCEED:Requires a AA/AS. 3+ years of directly related experience supporting help desk operations or customer service.Must possess appropriate and current DoD Information Assurance (IA) Certification to be considered for employment; either valid CompTIA A+ CE, CompTIA Network+ CE, CompTIA Security+ CE, Systems Security Certified Practitioner (SSCP), OR Cisco Certified Network Associate (CCNA)-Security. CompTIA Security+ CE is the preferred certification. In addition must attain the required DoD 8570 Computing Environment (CE) Training within six (6) months of Hire Date.GDIT IS YOUR PLACE: Full-flex work week to own your priorities at work and at home 401K with company match Comprehensive health and wellness packages Internal mobility team dedicated to helping you own your career Professional growth opportunities including paid education and certifications Cutting-edge technology you can learn from Rest and recharge with paid vacation and holidaysThe likely hourly rate for this position is between $25.92 - $35.08. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.Scheduled Weekly Hours:40Travel Required:Less than 10%Telecommuting Options:OnsiteWork Location:USA VA ChantillyAdditional Work Locations:Total Rewards at GDIT:Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.Join our Talent Community to stay up to date on our career opportunities and events atgdit.com/tc.Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans