ManTech seeks a motivated, career and customer-oriented Tier I Support Engineer Evenings to join our team in Tysons, VA. The Tier I Support Engineer will be part of a global team that provides 24x7 support to help customers seamlessly operate their hybrid on-premises Cloud infrastructure.In this role, you will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and when needed, coding/scripting.Responsibilities include but are not limited to:First contact for all Customer service requests - Answer phones, respond to chats and emails. A customer first attitude is a must.Maintain response and resolution speed as defined by SLOs;Keep high customer satisfaction scores and follow quality standards in 90% of cases.Familiar with Product and can reference runbooks and playbooks to provide a meaningful resolution to CustomerProvide high-touch assistance to highest Tier customers, build in-depth understanding of most pressing customer issues and act as an advocate for such issues with engineers and Program Managers. Work Shift – this is for a evening shift 2pm-10pm position. Schedule to include but not limited to rotating weekends that may be required. Schedule subject to change based on business need.Minimum Qualifications:Associate’s degree in computer science or related field with 1+ years of experience in the Information Technology field; an additional 2 years of Information Technology experience might be substituted for a degreeBasic understanding of Networking and Cloud technologiesWorking knowledge of Systems: UNIX/Linux or WindowsWorking knowledge of any customer service ticketing systemAbility to read runbooks & playbooks & provide meaningful summaries to CustomersWorking knowledge of Google Workspace Tools (Doc, sheets and Slides)Preferred Qualifications:Great communication skills (written and verbal)Experience working with ServiceNowCCNA or equivalentClearance Requirements:An active TS/SCI with PolygraphPhysical Requirements:Must be able to remain in a stationary position 50%Needs to occasionally move about inside the office to access file cabinets, office machinery, etc.Frequently communicates with co-workers, management, and customers.

ManTechseeks a motivated, career and customer-orientedVideo Systems Programmerto join our team inSpringfield, VA.In this role, you will be responsible for programming, testing and support of complex Audio/Video (A/V) systems in a variety of customer environments. The successful candidate will have a history of designing functional, intuitive interfaces which enable the customer to control complex systems.Responsibilities include, but are not limited to:Read and interpret A/V systems drawings and specifications.Develop code for integrating systems including, but not limited to, Extron, HP/Poly and Cisco.Collaborate with video engineering team to ensure programmed solutions meet customer expectations.Responsible for organizing, maintaining, and archiving all project-related code, graphic touch panel layouts and programs.Complete training programs from manufacturers, industry associations, and company as required.Participate in complex system design reviews where input is encouraged.Minimum Qualifications:Bachelor’s Degree and 2 or more years of experience, or a combination of education and work experience equivalent to 6 or more years.Familiarity with Digital Signal Processing (DSP) design and configuration.Experience with control systems, videoconferencing, switching hardware, audio DSP setup and calibration.Strong customer service, organizational, communication, and written skills due to variety of groups to be working with, such as co-workers, management, and customers; must be able to exchange accurate information. Proficiency in Microsoft Office product suite.Willingness to travel locally, as needed.Preferred Qualifications:AVIXA Certified Technology Specialist (CTS) or Extron Certifications.Experience with Python programming & ServiceNow Project Management.Ability to adapt to quickly changing tasks and requirements and the ability to quickly learn new skills while on the job.Clearance Requirements:Must have a current/active TS/SCI with Polygraph.Physical Requirements:Must be able to remain in a stationary position at least 50% of the time. Constantly operate a computer, phone, and other office equipment for extended periods of time. Occasionally move about inside the office to access file cabinets, office machinery, or to communicate with co-workers, management, and customers.Hours of coverage:Individual shift may vary, but you will be a member of a team that provides coverage from 6:00 a.m. – 6:00 p.m.