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Call Center Jobs
Full Time
6/1/2024
Baltimore, MD 21276
(20.0 miles)
Since 1983, Johns Hopkins Care at Home has provided safe, high-quality and cost-effective care in the home and community. Our team links care across multiple sites for patients, families and colleagues in an effort to restore, maintain and promote health and reduce the effects of disease and disability. As part of Johns Hopkins Medicine, we have access to the most innovative treatments and latest research, and we emphasize education and training among our team members. We also collaborate with doctors, nurses and specialists throughout Johns Hopkins Medicine to ensure continuity of your care. Join our dynamic team as an Outpatient Pharmacy Technician, where you'll play a vital role in ensuring the smooth operation of our pharmacy. Working under the direct supervision of pharmacists and alongside other skilled technicians, you'll be responsible for a diverse range of tasks aimed at supporting medication preparation, packaging, distribution, and inventory management. Click here to learn about how to elevate your possibilities as you follow one of our employees' journey from a high school graduate to Pharmacy Business Manager, and the relationships she made along the way!What Awaits You Career growth and developmentEmployee tuition reimbursementGenerous PTO planAffordable and comprehensive benefits package Under the direct supervision of the Patient Access Supervisor, call center technicians are responsible for receiving inbound contacts (calls, emails, faxes, etc) from patients, providers and insurance companies. These technicians will be responsible for interviewing callers to obtain a full understanding of what information is being requested, coordinating over the phone pharmacy tasks ranging from processing a prescription medication to updating patients' insurance and demographics, while maintaining high level customer service on every call.Minimum Qualifications:Registration with the Maryland Board of Pharmacy is required6 months pharmacy technician experience or minimum 2nd year pharmacy studentTwo (2) years retail/inpatient pharmacy technician experience preferredImportant Notices:***Effective January 1st 2022, you must be fully vaccinated with an FDA COVID-19 vaccination and provide proof of your vaccination status as part of your occupational health screening. Exceptions to the COVID-19 vaccination requirement may be granted to individuals for religious beliefs or medical reasons by following the proper protocols. Employees at Johns Hopkins All Children’s Hospital, its affiliate locations and Florida State Residents are not required to obtain the COVID-19 vaccine. In the wake of the COVID-19 pandemic, the Johns Hopkins Health System remains committed to providing the highest quality care for our patients and our communities. We encourage you to explore our current opportunities. ***Authorization to Work in the United States: Applicants who require sponsorship now or in the future will not be considered for this position. Johns Hopkins Health System and its affiliates are drug-free workplace employers.We are committed to providing a healthy and safe environment for our patients, visitors and staff members. The Johns Hopkins Hospital has a tobacco-free at work policy. Employees must refrain from using any tobacco products during their work shifts including while at lunch or on breaks, and whether they are on or off campus.
Full Time
6/1/2024
Hyattsville, MD 20785
(10.3 miles)
Overview: If you reside in California, please see our California Applicant Privacy Policy for more information about our data handling practices and your data rights. Responsibilities: MV Transportation is seeking a Call Center Director to control the daily operation of the Call Center, in compliance with the policies of the client and in conformance with MV procedures. Responsible for the daily system performance in all functions of operation, including supervision of floor Supervisors, Dispatchers, Reservationists and Schedulers.Responsibilities:To clearly communicate and establish all client strategies and procedures at various levels.To provide feedback regarding operation of the call center including budgeting, scheduling, performance management, and goal setting.To demonstrate sound management of client policies to achieve profitable goals in a profit centered environment.To implement operating systems, procedures and policies inside the call center that includes its implementation, development, and improvementin order toachieve overall goals of the system.Managing a team of call center representatives directly and directing their activities for the achievement of call center targets and goals.Monitoring team performance to ensure that the call center goals are met and supporting call center quality and training efforts.To provide leadership and management to employees.Define and drive talent management for onboarding new and assessing current staff to ensure role competence and growth.Manage MV/Taxi partnership to ensure highest quality and profitability.Meet with other management heads regularly to ensure all interdepartmental interaction and communication meets and exceeds service expectations.Empower and hold staff accountable for delivering exceptional professional service that meets or exceeds all contractual and MV compliance requirements.Understand the MV blended model strategy and individual provider productivity goals.Actively supervise,monitorand manage within the dispatch/scheduling department through random audits, regular one to one meetings and annual performance reviews.Observe, identify and ensure all employee relation matters are dealt with in line with contract company and customer policy, toinclude:capabilities, individual KPI’s, managing absence and disciplinary matters. Qualifications: Talent Requirements:Bachelor’s degree in administration, management or any related field from an accredited institution preferred.Mandatory call center experience. Minimum five (5) years in a leadership capacity with seven (7) years preferred experience in dispatch and scheduling. Trapeze (expert level) or additional transit software knowledge required.Ability to perform (run cuts).Have excellent leadership,managementand interpersonal skills.Comfortable with making presentations.Ability to handle multiple tasks effectively.Ability to work efficiently in a high demand, team oriented, and fast-paced environment.Knowledgeable in labor laws and human resources.Able to think strategically and operationally.Able to handle large teams.Solid communication skills.Ability to express ideas in clear and concise manner.Solid problem-solving skills.Ability to think tactically and identify significant success factors.MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants. Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.#CB#appcast
Full Time
6/1/2024
Capitol Heights, MD 20790
(16.1 miles)
Be part of the future!We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we’ll give you the space and opportunities to grow and succeed. We are committed to make a difference.What we offer:• Competitive Starting Pay• Paid Training• Global Advancement Opportunities• Company Vehicle (as applicable)• Referral Bonuses• Comprehensive Benefits• Medical/Dental/Vision insurance• Health Savings Account (HSA)• Life Insurance• 401(k) savings plan with company match• Short-Term and Long-Term Disability• Employee Assistance Program• Wellness Program• And More!What you will do:Under direct supervision, tracks and provides direct support for the planned service agreement renewal process. Actively participates in accounts receivable activities such as collections and new customer authorizations. Provides back up customer call handling, as needed. Provides administrative, day to day support in the service operational areas.How you will do it:Responsible for the scheduling, tracking and monitoring of the touch point plans and the contract renewal life cycle process with the account owners.Escalate issues to appropriate individuals for timely follow-up as required.May require direct interaction with customers for follow-up to secure purchase orders or to meet special invoicing conditions.Updates the Service delivery plans as required by team.Runs query reports, researches and reconciles unaligned costs, such as labor hours, material purchases, expenses and other service related transactions.May prepare and submit service billings in a special invoice format as defined by individual customer account special handling requirements.Reconciliation of accounts payable exceptions as necessary.Researches, resolves or escalates accounts receivable disputes as outlined in the escalation process.Works with Accounts Receivables contact to assist with resolution of truck based team A/R issues.Determines appropriate actions for timely resolution.If needed, will interact with Customer to resolve receivable issues.Processes invoice credits and re-bills, as necessary.Proactively contacts customers ensure customer satisfaction and a commitment to pay.Updates and retains customer account information related to special billing conditions, tax status, invoice approval contacts, billing addresses and special billing rates up-to-date.Support inventory control process including updating equipment asset transactions.Assist CSAs in resolution of warranty/SD warranty issues.Provide additional service administration support, as required.What we look for:RequiredMust have strong interpersonal skills to effectively communicate with both internal and external clients.High school diploma or equivalent required, plus three to five years of related work experience, preferably within a service / sales, or technical work environment.Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence.Ability to prioritize work activities based upon financial impact to desired business goals.Must have proficient computer skills within the following applications: Advanced Microsoft Word, Excel, ACCESS, Desktop Publishing and Internet business application usage.Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.Experience in contract financials required.PreferredAssociate’s degree preferred,.HVAC experience preferred.Accounts receivable experience preferred.Experience and/or basic project accounting or costing principals is desired.Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.
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Full Time
5/5/2024
Upper Marlboro, MD 20774
(17.8 miles)
$21.00 to $26.00 / hr
RoadSafe Traffic Systems imageWe are looking for Sign Shop Support. Various duties include Inside sales, customer service, order taking, assignment of tasks to others, monitoring production schedule and a variety of sign making and general shop duties.
Inside sales, phone orders and customer service. Read, understand and take sign orders. Input orders on PC using custom program (Vista by Viewpoint). Assign work and monitor progress to keep production work flowing smoothly. Provide guidance and instructions to other sign makers. Set up and utilizes sign maker computer to produce custom signs and graphics. Marks, positions and applies letters to sign face. Gathers, lifts and carries inventory items such as reflective sheeting, aluminum blacks, plywood, tools and finished signs (etc.) when needed. Inventory control and maintenance Coordinates installation orders with Project Managers. Shop maintenance and cleanliness Daily safety meetings with direct reports Order sign shop materials as needed. Performs other work related duties as assigned.
Benefits: Medical Dental Vision 401(k) plans with company match Tuition Reimbursement Paid Time Off Company paid GED program HSA 2nd Chance Employer
Qualifications: Previous experience in traffic sign production preferred Previous experience with with Flexi, or Graphtec Must be willing and able to work independently.  Computer experience in word processing and spreadsheet. Keyboard skills required. Ability to understand and follow instructions as given. Good written, verbal and interpersonal skills. Ability to organize and prioritize workload and meet deadlines. Ability to lift 40 pounds. Must be able to speak and read English.
We are an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
Full Time
5/29/2024
Baltimore, MD 21276
(20.0 miles)
Description: Milton Hershey School (MHS) is one of the world's best private schools, where students in pre-K through 12th grade from disadvantaged backgrounds receive an exceptional career-focused education with housing, meals, and moreand all costs are covered. Thanks to the generosity of Milton and Catherine Hershey, who founded the school in 1909, the school is fully endowed and has the resources to ensure both students are provided everything they need to thrive. MHS is hiring married couples to become weekend houseparents. Weekend houseparents are couples who stay in on-campus student homes every other weekend to supervise and nurture a group of approximately 8-12 students while the full-time couples are off-duty. They provide a consistent family-like structure for students and handle responsibilities such as driving and administering medication. Weekend houseparents are compensated $741.39 per weekend and meals are provided while on duty.Paid training is provided and required annually.Qualifications: Experience working or volunteering with youth, preferably from under-served settings This is a two-person job for couples who have been legally married for at least two yearsBoth spouses should be age 27 or olderNo more than three dependent children may accompany the coupleAbide by a smoke-free and weapon-free campus. No alcohol is permitted while on dutyValid driver’s licenses; ability to become certified to drive student home vansCouples should live within a three hour driving distance to campus.High school diploma or GED requiredMust be able to lift up to 50 lbs.Candidates must demonstrate a high degree of integrity as all staff are role models for students. Both spouses must complete an individual employment application This is a unique career path that takes consideration and commitment from both spouses. If you have any specific questions before or after applying, please reach out to our recruitment team at .
Full Time
5/10/2024
Laurel, MD 20724
(3.2 miles)
Description: Milton Hershey School (MHS) is one of the world's best private schools, where students in pre-K through 12th grade from disadvantaged backgrounds receive an exceptional career-focused education with housing, meals, and moreand all costs are covered. Thanks to the generosity of Milton and Catherine Hershey, who founded the school in 1909, the school is fully endowed and has the resources to ensure both students and staff are provided everything they need to thrive. MHS is hiring married couples to become flex houseparents. Flex houseparents are couples who reside in on-campus student homes, guiding and nurturing a group of approximately 8-12 students. Flex houseparents provide a consistent family-like structure for students and handle responsibilities such as driving, administering medication, budgeting, reporting, etc. When initially hired, flex houseparents cover different student homes before being assigned to one specific home. Benefits ·Salary of $42,903 per person (a total compensation package of approx. $150,000 per couple which includes free housing, meals while on duty, utilities, and more) ·Comprehensive benefits: medical, dental, and vision insurance; health savings and flexible spending accounts; life insurance; disability options; retirement savings ·Relocation assistance and paid training provided ·Schedule of nine days on followed by three days off. Workdays include a period of personal time while students are at school ·Three-week paid summer vacationQualifications: ·Experience working or volunteering with youth, preferably from under-served settings ·This is a two-person job for couples who have been legally married for at least two years ·Both spouses should be age 27 or older ·No more than three dependent children may reside in the student home ·Abide by a smoke-free and weapon-free campus. No alcohol is permitted while on duty ·Limitations on pets. Only fish and one dog of approved breeds is permitted ·Valid driver’s license; ability to become certified to drive student home vans ·Couples must be comfortable leading students in daily devotions and take students to Judeo-Christian Sunday chapel services (Note: Proselytizing is prohibited) ·High school diploma or GED required ·Must be able to lift up to 50 lbs. ·Candidates must demonstrate a high degree of integrity as all staff are role models for students. ·Both spouses must complete an individual employment application This is a unique career path that takes consideration and commitment from both spouses. If you have any specific questions before or after applying, please reach out to our recruitment team at .
Full Time
5/7/2024
Laurel, MD 20724
(3.2 miles)
Description: Milton Hershey School (MHS) is one of the world's best private schools, where students in pre-K through 12th grade from disadvantaged backgrounds receive an exceptional career-focused education with housing, meals, and moreand all costs are covered. Thanks to the generosity of Milton and Catherine Hershey, who founded the school in 1909, the school is fully endowed and has the resources to ensure both students and staff are provided everything they need to thrive. MHS is hiring married couples to become flex houseparents. Flex houseparents are couples who reside in on-campus student homes, guiding and nurturing a group of approximately 8-12 students. Flex houseparents provide a consistent family-like structure for students and handle responsibilities such as driving, administering medication, budgeting, reporting, etc. When initially hired, flex houseparents cover different student homes before being assigned to one specific home. Benefits ·Salary of $42,903 per person (a total compensation package of approx. $150,000 per couple which includes free housing, meals while on duty, utilities, and more) ·Comprehensive benefits: medical, dental, and vision insurance; health savings and flexible spending accounts; life insurance; disability options; retirement savings ·Relocation assistance and paid training provided ·Schedule of nine days on followed by three days off. Workdays include a period of personal time while students are at school ·Three-week paid summer vacationQualifications: ·Experience working or volunteering with youth, preferably from under-served settings ·This is a two-person job for couples who have been legally married for at least two years ·Both spouses should be age 27 or older ·No more than three dependent children may reside in the student home ·Abide by a smoke-free and weapon-free campus. No alcohol is permitted while on duty ·Limitations on pets. Only fish and one dog of approved breeds is permitted ·Valid driver’s license; ability to become certified to drive student home vans ·Couples must be comfortable leading students in daily devotions and take students to Judeo-Christian Sunday chapel services (Note: Proselytizing is prohibited) ·High school diploma or GED required ·Must be able to lift up to 50 lbs. ·Candidates must demonstrate a high degree of integrity as all staff are role models for students. ·Both spouses must complete an individual employment application This is a unique career path that takes consideration and commitment from both spouses. If you have any specific questions before or after applying, please reach out to our recruitment team at .
Full Time
5/7/2024
Laurel, MD 20724
(3.2 miles)
Description: Milton Hershey School (MHS) is one of the world's best private schools, where students in pre-K through 12th grade from disadvantaged backgrounds receive an exceptional career-focused education with housing, meals, and moreand all costs are covered. Thanks to the generosity of Milton and Catherine Hershey, who founded the school in 1909, the school is fully endowed and has the resources to ensure both students and staff are provided everything they need to thrive. MHS is hiring married couples to become flex houseparents. Flex houseparents are couples who reside in on-campus student homes, guiding and nurturing a group of approximately 8-12 students. Flex houseparents provide a consistent family-like structure for students and handle responsibilities such as driving, administering medication, budgeting, reporting, etc. When initially hired, flex houseparents cover different student homes before being assigned to one specific home. Benefits ·Salary of $42,903 per person (a total compensation package of approx. $150,000 per couple which includes free housing, meals while on duty, utilities, and more) ·Comprehensive benefits: medical, dental, and vision insurance; health savings and flexible spending accounts; life insurance; disability options; retirement savings ·Relocation assistance and paid training provided ·Schedule of nine days on followed by three days off. Workdays include a period of personal time while students are at school ·Three-week paid summer vacationQualifications: ·Experience working or volunteering with youth, preferably from under-served settings ·This is a two-person job for couples who have been legally married for at least two years ·Both spouses should be age 27 or older ·No more than three dependent children may reside in the student home ·Abide by a smoke-free and weapon-free campus. No alcohol is permitted while on duty ·Limitations on pets. Only fish and one dog of approved breeds is permitted ·Valid driver’s license; ability to become certified to drive student home vans ·Couples must be comfortable leading students in daily devotions and take students to Judeo-Christian Sunday chapel services (Note: Proselytizing is prohibited) ·High school diploma or GED required ·Must be able to lift up to 50 lbs. ·Candidates must demonstrate a high degree of integrity as all staff are role models for students. ·Both spouses must complete an individual employment application This is a unique career path that takes consideration and commitment from both spouses. If you have any specific questions before or after applying, please reach out to our recruitment team at .
Full Time
5/7/2024
Laurel, MD 20724
(3.2 miles)
Description: Milton Hershey School (MHS) is one of the world's best private schools, where students in pre-K through 12th grade from disadvantaged backgrounds receive an exceptional career-focused education with housing, meals, and moreand all costs are covered. Thanks to the generosity of Milton and Catherine Hershey, who founded the school in 1909, the school is fully endowed and has the resources to ensure both students and staff are provided everything they need to thrive. MHS is hiring married couples to become flex houseparents. Flex houseparents are couples who reside in on-campus student homes, guiding and nurturing a group of approximately 8-12 students. Flex houseparents provide a consistent family-like structure for students and handle responsibilities such as driving, administering medication, budgeting, reporting, etc. When initially hired, flex houseparents cover different student homes before being assigned to one specific home. Benefits ·Salary of $42,903 per person (a total compensation package of approx. $150,000 per couple which includes free housing, meals while on duty, utilities, and more) ·Comprehensive benefits: medical, dental, and vision insurance; health savings and flexible spending accounts; life insurance; disability options; retirement savings ·Relocation assistance and paid training provided ·Schedule of nine days on followed by three days off. Workdays include a period of personal time while students are at school ·Three-week paid summer vacationQualifications: ·Experience working or volunteering with youth, preferably from under-served settings ·This is a two-person job for couples who have been legally married for at least two years ·Both spouses should be age 27 or older ·No more than three dependent children may reside in the student home ·Abide by a smoke-free and weapon-free campus. No alcohol is permitted while on duty ·Limitations on pets. Only fish and one dog of approved breeds is permitted ·Valid driver’s license; ability to become certified to drive student home vans ·Couples must be comfortable leading students in daily devotions and take students to Judeo-Christian Sunday chapel services (Note: Proselytizing is prohibited) ·High school diploma or GED required ·Must be able to lift up to 50 lbs. ·Candidates must demonstrate a high degree of integrity as all staff are role models for students. ·Both spouses must complete an individual employment application This is a unique career path that takes consideration and commitment from both spouses. If you have any specific questions before or after applying, please reach out to our recruitment team at .
Full Time
5/7/2024
Laurel, MD 20724
(3.2 miles)
Description: Milton Hershey School (MHS) is one of the world's best private schools, where students in pre-K through 12th grade from disadvantaged backgrounds receive an exceptional career-focused education with housing, meals, and moreand all costs are covered. Thanks to the generosity of Milton and Catherine Hershey, who founded the school in 1909, the school is fully endowed and has the resources to ensure both students and staff are provided everything they need to thrive. MHS is hiring married couples to become flex houseparents. Flex houseparents are couples who reside in on-campus student homes, guiding and nurturing a group of approximately 8-12 students. Flex houseparents provide a consistent family-like structure for students and handle responsibilities such as driving, administering medication, budgeting, reporting, etc. When initially hired, flex houseparents cover different student homes before being assigned to one specific home. Benefits ·Salary of $42,903 per person (a total compensation package of approx. $150,000 per couple which includes free housing, meals while on duty, utilities, and more) ·Comprehensive benefits: medical, dental, and vision insurance; health savings and flexible spending accounts; life insurance; disability options; retirement savings ·Relocation assistance and paid training provided ·Schedule of nine days on followed by three days off. Workdays include a period of personal time while students are at school ·Three-week paid summer vacationQualifications: ·Experience working or volunteering with youth, preferably from under-served settings ·This is a two-person job for couples who have been legally married for at least two years ·Both spouses should be age 27 or older ·No more than three dependent children may reside in the student home ·Abide by a smoke-free and weapon-free campus. No alcohol is permitted while on duty ·Limitations on pets. Only fish and one dog of approved breeds is permitted ·Valid driver’s license; ability to become certified to drive student home vans ·Couples must be comfortable leading students in daily devotions and take students to Judeo-Christian Sunday chapel services (Note: Proselytizing is prohibited) ·High school diploma or GED required ·Must be able to lift up to 50 lbs. ·Candidates must demonstrate a high degree of integrity as all staff are role models for students. ·Both spouses must complete an individual employment application This is a unique career path that takes consideration and commitment from both spouses. If you have any specific questions before or after applying, please reach out to our recruitment team at .
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