Type of Requisition:RegularClearance Level Must Currently Possess:Top Secret SCI + PolygraphClearance Level Must Be Able to Obtain:Top Secret SCI + PolygraphPublic Trust/Other Required:NoneJob Family:Systems AdministrationJob Qualifications:Skills:System Administration, Technical Support, TroubleshootingCertifications:Security+, CE - CompTIA-Security+ CEExperience:1 + years of related experienceUS Citizenship Required:YesJob Description:Manages the functionality and efficiency of a group of computers running on one or more operating systems.Understand all the different systems that are monitored in the help desk and the Tier level responsibilities for the systems.Provide IT Service Management functions and first level troubleshooting to all customers. Use procedures to perform identification, troubleshooting, and diagnosis of failures and restore system capability to operations.Analyze, diagnose, and isolate failures to hardware.Directly replace or coordinate replacement of hardware failures. Collect data for proper escalation and resolution by Tier 2/3. Perform network management services to include: monitoring network device health and status, monitoring network performance and utilization optimization.Perform OS monitoring, Commercial of the Shelf (COTS) software monitoring, custom software monitoring, resource memory allocation, etc. Perform modifications to authorized user lists, user profiles, and file system maintenance.Understand all ITSM processes and document work accurately and effectively through the use of a ticketing system. Perform visual inspections of hardware and document/report all findings.Understand the Program Service Level Agreements (SLA) to ensure proper completion of work within timelines.Manage account requests and provide account management responsibilities for personnel on numerous systems.Know all functional leads and technicians for all the managed systems by the program.Understand local site command and hierarchy. Know POC's for systems that the Program does not have responsibility for.Interface with customers and government officials.Participates in special projects as required. Shift work is on arotating Panama Schedule.Schedule 1Schedule 2Work - Mon, TuesOff - Mon, TueOff - Wed, ThurWork - Wed, ThuWork - Fri,Sat, SunOff - Fri, Sat, SunOff - Mon, TueWork - Mon, TuesWork - Wed, ThuOff - Wed, ThurOff - Fri, Sat, SunWork - Fri,Sat, SunShifts are 6 AM to 6 PM, 6 PM to 6 AMWHAT YOU’LL NEED TO SUCCEED: Education: Technical Training, Certification(s) or Degree Required Experience: with 1+ years of experience technical discipline, or the equivalent combination of education, technical certifications or training, or work experience. Required Technical Skills:1+years of directly related experience in systems administration and analysis.UNIX/LINUX System Administration - PreferredWindows System Administration - PreferredShift work (Panama Schedule - 12 hours/day for a total of 7 days over 2 week period) Security Clearance Level: TS/SCI with Polygraph Required Skills and Abilities: Location: On Customer Site US Citizenship RequiredGDIT IS YOUR PLACE: 401K with company match Comprehensive health and wellness packages Internal mobility team dedicated to helping you own your career Professional growth opportunities including paid education and certifications Cutting-edge technology you can learn from Rest and recharge with paid vacation and holidays.The likely salary range for this position is $69,700 - $94,300. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.Scheduled Weekly Hours:40Travel Required:Less than 10%Telecommuting Options:OnsiteWork Location:USA VA Fort BelvoirAdditional Work Locations:Total Rewards at GDIT:Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.Join our Talent Community to stay up to date on our career opportunities and events atgdit.com/tc.Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans