POSITION SUMMARY: This position is responsible for maximizing access to inpatient behavioral health care and patient movement for the Department of Behavioral Health. Admissions for our Inpatient Behavioral Health beds require the ability to form relationships with area hospitals, emergency rooms, nursing homes and providers, timely and efficient responses to requests for beds, coordination with medical staff, and the ability to present cases concisely while covering important clinical detail.# This position works in collaboration with Director of CAT, Nurse Managers, Crisis Services, and Utilization Review. Responsible for patient movement across the system. Assists with verification of benefits, and prior authorization for services to ensure payment with perspective insurance companies.# Develops a working knowledge of the various payers# admission criteria to ensure that the requirements for pre-certification are met.# Works with prospective patients, families, and referring professionals.# Works to maximize access to services across the inpatient BH service line.# Provides extraordinary customer experience, understands needs of callers and breadth of service in our system of care. Has a high level of understanding of available resources within the Behavioral Health continuum of care locally, regionally, and statewide. EDUCATION/CERTIFICATION: Master#s Degree and licensed/certified in a Behavioral Health field is required. #EXPERIENCE: Minimum of ten (10) years of experience in the Behavioral Health field with Utilization Review required. Must have experience in caring for those with mental health, substance use, and co-occurring disorders. Requires experience with benefit verification, eligibility, pre-authorizations, and admission criteria. COMPETENCIES: Must have excellent verbal and written communication skills to effectively communicate with and be responsive to medical staff, referral sources, patients, family, and a multitude of other customers who interface with areas of responsibility. Requires experience working with and understanding hospital-based inpatient behavioral health care. Must have experience working with managed care and understanding of prior authorizations and utilization review. Must be familiar with requirements to meet hospital level of care, including basic symptomology, required labs, importance of obtaining medication reconciliations, and accepting appropriate insurance plans. #ESSENTIAL DUTIES and RESPONSIBILITIES: Disclaimer: Job descriptions are not intended, nor should they be construed to be, exhaustive lists of all responsibilities, skills, efforts or working conditions associated with the job.# They are intended to be accurate reflections of the principal duties and responsibilities of this position.# These responsibilities and competencies listed below may change from time to time.# Coordinate admission and transfer between levels of care within the facility. Communicate projected admissions to designated internal representatives in a timely manner. Maintains optimal census across all units. Establishes positive working relationships with community referral resources to increase admissions to behavioral health from surrounding hospitals. Perform insurance benefit verifications and prior authorization for admission. Ensure all medical admission documentation is gathered from external sources prior to patient admission. Assist crisis services with prior authorization when time allows to facilitate timely patient throughput. Review clinical data and determine appropriate level of care for patient after consulting with the attending physician. Completes an intake form, documenting patient#s clinical information and disseminates to the interdisciplinary treatment team. Contacts Utilization Review clinician with authorization and follow up reviews. Assists crisis services with referring outside of system to find appropriate beds when time allows. Understands the balance between service area admissions and outside admissions in order to maximize provision of care for behavioral health patients.

Position Summary/ Department Summary:The Patient Experience Representative II will be responsible for monitoring clinic activity to ensure the best possible patient experience. Assists with resolving customer service and scheduling issues. Provides positive and effective customer service that supports departmental and hospital operations.PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (prorated for part-time positions, not applicable for internal applicants) *Key Responsibilities:Interacts and provides positive and effective customer service to patients and families.Response to routine inquiries about hospital protocol, policies and procedures.Greets and directs patients, families, and visitors.Manage large amounts of inbound and outbound calls in a timely manner.Provides the patient with the required forms and obtains appropriate signatures: General consent, Healthcare Proxy, Compliance documentation, Rights and Responsibilities, Generates patient labels and identification bracelets.Prepare admission-related documentation and patient chart process, to ensure a seamless and timely admission process.Notifies Charge RN of patient arrival.Process patient transfer/discharge paperwork. Confirm discharge paperwork is received, accurate and reflects patient information. Requests ambulance pick up.May be required to assist with End of life procedures with Bereavement Coordinator.Answer, screen and route telephone calls. Record and forward messages and triage call for urgent information or services. Respond to requests for routine information or assistance within scope of knowledge and authority. Initiate call for emergency services as required.Open and sort mail, deliver and retrieve patient records, photocopy materials, sort, collate and distribute documents.Activate overhead announcements (Admissions, Code Blues, Staff Assists).Other duties as assigned.Minimum QualificationsEducation:High School Diploma / GEDExperience:Internal: Minimum 6 months as a PERExternal: Minimum of 6 months relevant healthcare experience.Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, childcare and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

Job DescriptionNomad Health seeks an experienced Medical-Surgical registered nurse for a travel assignment in MA.Take the next step in your healthcare career and join Nomad Health as a Medical-Surgical travel nurse. As a traveler with Nomad, you get access to industry-leading pay, outstanding benefits, and our knowledgeable Nomad Navigator support team.QUALIFICATIONSMinimum one year of RN experienceOne yearMedical-Surgical experience within the last two years as an RNHave an active RN license or be willing to obtain a Registered Nurse license in MARN degree from an accredited registered nurse programBLS and all relevant Medical-Surgical/department-specific certifications requiredRegister for a Nomad Health account to view full job details and applyNOMAD BENEFITSMajor medical and dental plans available on your first day of work401(k) with employer matching availableReimbursement for travel to your assignmentHousing stipendWeekly deposits direct to your bank accountWe work with thousands of travel nurses all over the country, in a wide variety of specialties and disciplines. To apply as a travel RN with us, you must have an active Professional Registered Nursing License or be willing to obtain one in the state you’re applying to, evidence of a minimum of one year RN work experience, and evidence of at least one year of Medical-Surgical experience within the last two years. In addition, you must have a Bachelor’s or Associate degree in nursing from an accredited registered nursing program, as well as a Basic Life Support (BLS) and all other relevant specialty/department certifications.At Nomad, we want to give you the tools you need to succeed. Our Nomad Navigators are passionate about helping you get to the bedside as quickly and efficiently as possible. They can help you with your application, credentialing, and finding housing. Our Navigators have experience working with travel nurses and can even help with on-the-job concerns if any arise while on assignment, and can provide clinician-to-clinician support.In addition to real hands-on support, we have a benefits package that was explicitly built for traveling clinicians and includes a housing stipend, partial travel reimbursement, and major medical and dental plans available on your first day of work. We also have a 401(k) program with employer matching options, a user-friendly digital timekeeping process, and weekly direct deposits.With your Nomad Health account, you get access to our unique digital platform; a platform built to help you land your perfect assignment. Move your travel healthcare career forward and find your next job today.We are seeking experienced RNs in a number of specialties to fill critical roles across the country: Medical Surgical NurseEmergency Room NurseStep-Down NurseTelemetry NurseICU NurseOperating Room NurseLabor and Delivery NurseCath Lab NursePsychiatric NurseAnd more travel RN jobs!

$5,000 SIGN ON BONUS! We are a small community hospital where your voice is heard! We believe in sharing ideas and working with staff to create innovative ideas to improve employee engagement and patient care. What we offer: Generous Vacation that is front loaded based on budgeted hours. Ex. 40 hours/ week = 26 days a year! Sick Time on an accrual basis 401(k)/Medical/Dental/Vision Insurance/Employee Assistance Program/Voluntary Benefit Options Tuition Reimbursement- eligible after 3 months of employment! Free Parking at all work sites: MMH- Employee Parking garage and parking lot, RGH- Parking lot Perk Spots (Discounts at local retailers, restaurants, travel, and childcare centers) Career Growth within the organization via career ladders, committee involvement, and more. POSITION SUMMARY: The Nurse Aide performs activities which assist the patient in meeting basic human needs and activities of daily living under the direction of the RN or LPN.# Performs additional competencies to enhance coordination and collaboration of patient care under the direction of the RN or LPN.# Ensures accurate and clear communication to patients, families, and other employees at all times, assisting with other duties as needed to maintain a safe and clean environment. Maintains an accurate medical record. Reports to the Clinical Nurse Manager.## # EDUCATION/CERTIFICATION: High School graduate or equivalent. Successful completion of certified nursing assistant program is preferred but not required. # OR Active Certified Nurse Assistant certification upon hire. # Completion of classroom education on Nurse Aide competencies and written verification of such competencies in the clinical area required within the new employee introductory orientation period and maintain clinical competency during employment with ECHN in this role.# Must have certification in Basic Cardiac Life Support upon hire or receive certification within the new employee introductory orientation period and maintain clinical competency during employment with ECHN in this role. # ## COMPETENCIES: Must be able to read and communicate effectively in English. Basic Computer skills are necessary. # ESSENTIAL DUTIES and RESPONSIBILITIES: Disclaimer: Job descriptions are not intended, nor should they be construed to be, exhaustive lists of all responsibilities, skills, efforts or working conditions associated with the job.# They are intended to be accurate reflections of the principal duties and responsibilities of this position.# These responsibilities and competencies listed below may change from time to time. # Provides general aspects of patient care that meet physical and/or psychosocial needs, within the nursing assistant#s scope of practice. Assists in admission, transfer, and discharge of patients. Demonstrates ability to communicate to the RN or LPN any observed changes in patient status and responses. Notifies appropriate licensed personnel when patient complains of pain. Collects, reports, and assists in documentation of data. Performs all aspects of patient care in an environment that optimizes patient safety and promotes positive patient outcomes. Demonstrates an ability to be flexible, organized and function under stressful situations. Communicates appropriately and clearly to team leader, coworkers and other members of the health care team. Performs other duties as assigned, to promote efficient functioning of the unit. Transports patients safely to other departments and upon admission and discharge, as necessary. Communicates appropriately and clearly to charge nurse, coworkers and other members of the health care team. Perform duties as oriented, including removal of a saline lock, removal of a Foley catheter, pulse oximetry, emptying a Jackson-Pratt drain, telemetry application and performing EKGs, disconnect/reconnect salem sump, glucose meter, measure and record nasogastric drainage and/or other duties as assigned. #LPECHN

Job Summery: The Senior PER will be responsible for monitoring clinic activity to ensure the best possible patient experience. Assists with resolving customer service and scheduling issues. Provides positive and effective customer service that supports departmental and hospital operations. Obtains and records required authorizations on electronic or manual scheduling systems to compile and distribute patient and staff schedules. Monitors daily schedule to optimize resource utilization and patient experience. Answers, screens, and routes telephone calls, records, and forwards messages, and triages calls for urgent information or services. Responds to requests for routine information or assistance within scope of knowledge and authority. Initiates call for emergency services as required. Participates in the development of training programs to update staff on department/hospital processes, including patient experience-focused initiatives and computer training. Demonstrates high-level problem-resolution skills, teamwork, and multitasking. Participates in and contributes to departmental and organizational initiatives projects with a focus on continuous process improvement.Key Responsibilities:Customer Service & Patient InteractionDelivers positive, effective customer service to patients, families, and visitors; resolves complex issues; responds to inquiries about hospital policies; collaborates with referring providers to manage complex patient needs.Patient Registration & AdmissionsRegisters patients, verifies demographics and insurance, collects documentation and co-payments, and ensures accurate billing. May gather clinical data (height, weight, temperature) and assist with room preparation.Scheduling & CoordinationSchedules patient appointments and procedures across departments; monitors clinic activity and daily schedules to optimize flow and resource use; coordinates with clinicians to support efficient operations.Discharge & Financial SupportSupports discharge processes, communicates with Financial Counsel, processes prior authorizations and referrals, and reconciles patient payments and deposits.Administrative SupportManages calendars, schedules meetings/events, handles communications and documentation, processes forms, manages records and mail, and coordinates services with other departments.Patient Flow & CommunicationParticipates in handoffs and huddles; routes calls, messages, and emergencies; ensures smooth patient and visitor flow throughout the department.Training & Staff SupportTrains, orients, and cross-trains staff; keeps staff informed on systems, procedures, and policy updates; assists in resolving issues and serves as a resource for billing, operations, and payer requirements.Technology UseProficient in office and clinical systems (e.g., Microsoft Office, phone/email, EMR, billing/scheduling applications); enrolls patients in online portals.Process ImprovementParticipates in departmental initiatives, recommends process changes, and supports implementation of system and workflow improvements.Minimum QualificationsEducation:High School Diploma or GED requiredExperience:Minimum of 1 year as a PER or related healthcare experience.This role is eligible for a $2,000 sign on bonus (not eligible for internal candidates and not eligible for former BCH employees who worked here in the past 12 months)Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, childcare and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

Job DescriptionNomad Health seeks an experienced Cath Lab registered nurse for a travel assignment in RI.Take the next step in your healthcare career and join Nomad Health as a Cath Lab travel nurse. As a traveler with Nomad, you get access to industry-leading pay, outstanding benefits, and our knowledgeable Nomad Navigator support team.QUALIFICATIONSMinimum one year of RN experienceOne yearCath Lab experience within the last two years as an RNHave an active RN license or be willing to obtain a Registered Nurse license in RIRN degree from an accredited registered nurse programBLS and all relevant Cath Lab/department-specific certifications requiredRegister for a Nomad Health account to view full job details and applyNOMAD BENEFITSMajor medical and dental plans available on your first day of work401(k) with employer matching availableReimbursement for travel to your assignmentHousing stipendWeekly deposits direct to your bank accountWe work with thousands of travel nurses all over the country, in a wide variety of specialties and disciplines. To apply as a travel RN with us, you must have an active Professional Registered Nursing License or be willing to obtain one in the state you’re applying to, evidence of a minimum of one year RN work experience, and evidence of at least one year of Cath Lab experience within the last two years. In addition, you must have a Bachelor’s or Associate degree in nursing from an accredited registered nursing program, as well as a Basic Life Support (BLS) and all other relevant specialty/department certifications.At Nomad, we want to give you the tools you need to succeed. Our Nomad Navigators are passionate about helping you get to the bedside as quickly and efficiently as possible. They can help you with your application, credentialing, and finding housing. Our Navigators have experience working with travel nurses and can even help with on-the-job concerns if any arise while on assignment, and can provide clinician-to-clinician support.In addition to real hands-on support, we have a benefits package that was explicitly built for traveling clinicians and includes a housing stipend, partial travel reimbursement, and major medical and dental plans available on your first day of work. We also have a 401(k) program with employer matching options, a user-friendly digital timekeeping process, and weekly direct deposits.With your Nomad Health account, you get access to our unique digital platform; a platform built to help you land your perfect assignment. Move your travel healthcare career forward and find your next job today.We are seeking experienced RNs in a number of specialties to fill critical roles across the country: Medical Surgical NurseEmergency Room NurseStep-Down NurseTelemetry NurseICU NurseOperating Room NurseLabor and Delivery NurseCath Lab NursePsychiatric NurseAnd more travel RN jobs!

BONUS ELIGIBLE $10,000 We are a small community hospital where your voice is heard! We believe in sharing ideas and working with staff to create innovative ideas to improve employee engagement and patient care. What we offer: Generous Vacation that is front loaded based on budgeted hours. Ex. 40 hours/ week = 26 days a year! Sick Time on an accrual basis 401(k)/Medical/Dental/Vision Insurance/Employee Assistance Program/Voluntary Benefit Options Tuition Reimbursement- eligible after 3 months of employment! Free Parking at all work sites: MMH- Employee Parking garage and parking lot, RGH- Parking lot Perk Spots (Discounts at local retailers, restaurants, travel, and childcare centers) Career Growth within the organization via career ladders, committee involvement, and more. # POSITION SUMMARY: This position reports to the Manager and/or Director of the service and the Medical Director within the department. Provides direct and indirect age-appropriate clinical services to those in need of substance use and/or psychiatric services. Core skills may include crisis assessment, intake assessment, individual therapy, group therapy, family therapy, treatment planning, case management, team/community collaboration, patient/family education and triage/discharge planning. As skill sets permits, may provide flexible coverage to another service within Behavioral Health on a short-term basis. Creates a caring and compassionate environment through the Core Values of Teamwork, Communication, Respect and Caring. EDUCATION/CERTIFICATION: This position requires a minimum of master#s degree AND#Connecticut licensure as a Licensed Professional Counselor Associate (LPCA) OR Licensed Master Social Worker (LMSW). OR#Licensed Clinical Social Worker (LCSW), OR Licensed Marriage and Family Therapist (LMFT) OR#Licensed Professional Counselor (LPC), #EXPERIENCE: Level of care and age-specific competencies are required. Training and/or familiarity with Dialectical Behavioral Therapy (DBT), familiarity with abuse and neglect reporting and duty-to-warn mandates, knowledge of community-based resources and experience with pre-authorization and billing processes is preferred. COMPETENCIES: Strong clinical skills including a demonstrated strength in team orientation with the ability to function effectively, at times independently, in a work environment where multitasking is necessary. Strong written and verbal communication skills using the English language is essential. Computer competency with basic knowledge of Microsoft Word and Outlook, must be flexible in approach so that service- specific as well as overall system needs can be met. Employee must possess and maintain a valid driver#s license and have access to reliable transportation to travel between multiple work sites in order to perform essential duties. ESSENTIAL DUTIES and RESPONSIBILITIES: Disclaimer: Job descriptions are not intended, nor should they be construed to be, exhaustive lists of all responsibilities, skills, efforts or working conditions associated with the job.# They are intended to be accurate reflections of the principal duties and responsibilities of this position.# These responsibilities and competencies listed below may change from time to time. # Job-Specific Competency Demonstrates skill in gathering and assessing comprehensive information regarding bio-psychosocial influences and etiology of substance use and psychiatric disorders as evidenced by documentation, participation in clinical team meetings, individual and/or group supervision. Develops, implements and modifies treatment plans, interventions and disposition/discharge plans as needed addressing age-specific and substance use and/or psychiatric issues with professional standards and per department guidelines as evidenced by chart reviews and supervisor observation. Realistically assesses and reassesses progress and revises formulation and diagnosis as indicated, as evidenced by treatment plan updates and participation in clinical team meetings and in individual and/or group supervision. Completes all required releases of information, requested forms and other reporting requirements in a timely manner in accordance with Department of Children and Families (DCF), Adult Probation, etc., during treatment and through discharge, as evidenced by chart audit. Completes all requested forms, letters and documentation requirements with accuracy and thoroughness in a timely manner and in accordance with JCAHO, Managed Care and other standards with program must comply as evidenced by chart audit. Demonstrates ability to identify obstacles and barriers that interfere with treatment compliance and resolve issues, as evidenced by discharge planning and treatment outcome evidenced by chart audit and supervisor observation. Makes timely and appropriate referrals demonstrating knowledge of levels of care and appropriate community and treatment resources as evidenced by supervisor observations. Facilitates skill development by careful planning of therapeutic groups, DBT groups, individual and family interventions, as evidenced by direct observation, documentation of progress and/or individual or group supervision. Actively participates in and contributes to clinical team meetings, individual and/or group supervision to enhance patient outcomes through generation and dissemination of accurate case formulation identifying and documenting realistic treatment goals evidenced by supervisor observation. Communicates effectively and consistently with team members including appropriate department staff (medical director, psychiatrists, nursing staff, leadership, etc.) as evidenced by feedback from staff as well as supervisor observation. Performs conscientiously and productively and fulfills responsibilities without reminder, as evidenced by direct observation, and chart audit. Exercises good judgment in seeking help and when acting independently, as evidenced by direct observation and individual and/or group supervision. Demonstrates flexibility in meeting the fluctuating staffing needs of the department, as evidenced by willingness to adjust scheduled hours and assignments in accordance with the needs of the program, as evidenced by supervisor observation. Effectively uses psychological and physical management techniques to manage violent or potentially violent situations consistent with non-violent crisis intervention training (CPI), as evidenced by peer feedback, supervisor observation with participation in Early Response codes and Dr. Strong codes and attendance at CPI refresher trainings. Conveys warmth, genuineness and empathy and respects the patient as a whole person with strengths and needs, as evidenced through direct observation and patient feedback. Demonstrates knowledge and respect for cultural differences in respect to the treatment approach, as evidenced through documentation and in clinical team meetings. Demonstrates an awareness of the impact of his/her behavior on peers# and clients# behaviors, as evidenced by their ability self-assess in individual and/or group supervision. #

Position Summary/ Department Summary:The Lead PER leads the administrative operations of a clinic and works to ensure the best possible patient experience by effectively leading and coordinating services to patients and families. Provides administrative support for a clinic and its providers. Performs various administrative functions requiring in-depth knowledge of programs and services.Key Responsibilities:Provides positive, effective customer service to patients, families, and visitors.Resolves complex issues and responds to inquiries about hospital policies and procedures.Registers new patients and verifies demographics, insurance, and referral details.Schedules and confirms patient appointments, tests, and procedures.Obtains and documents prior authorizations and referrals.Collects co-pays, reconciles funds, and facilitates communication with financial counseling.Monitors clinic activity and coordinates daily flow with clinical teams.Participates in shift handoffs and team huddles to support patient flow.Prepares forms, organizes medical records, and maintains supplies for appointments.Provides clerical support including answering phones, taking messages, and scheduling meetings.Trains new staff and serves as a resource for policies, systems, and procedures.Delegates and oversees tasks for patient experience staff; provides performance feedback.Uses clinical, scheduling, and billing applications along with Microsoft Office tools.Participates in process improvement efforts to enhance department operations.Minimum QualificationsEducation:High School Diploma / GED required.Bachelor’s degree preferred.Experience:Minimum 2 years of related healthcare experience required.Related computer application experience (i.e., Microsoft Application Suite, Adobe, Google Applications, etc.)Strong customer service experience.This role is eligible for a $2,000 sign on bonus (not eligible for internal candidates and not eligible for former BCH employees who worked here in the past 12 months)Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, childcare and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

Job Summery:The Senior PER will be responsible for monitoring clinic activity to ensure the best possible patient experience. Assists with resolving customer service and scheduling issues. Provides positive and effective customer service that supports departmental and hospital operations. Obtains and records required authorizations on electronic or manual scheduling systems to compile and distribute patient and staff schedules. Monitors daily schedule to optimize resource utilization and patient experience. Answers, screens, and routes telephone calls, records, and forwards messages, and triages calls for urgent information or services. Responds to requests for routine information or assistance within scope of knowledge and authority. Initiates call for emergency services as required. Participates in the development of training programs to update staff on department/hospital processes, including patient experience-focused initiatives and computer training. Demonstrates high-level problem-resolution skills, teamwork, and multitasking. Participates in and contributes to departmental and organizational initiatives projects with a focus on continuous process improvement.Key Responsibilities:Customer Service & Patient InteractionDelivers positive, effective customer service to patients, families, and visitors; resolves complex issues; responds to inquiries about hospital policies; collaborates with referring providers to manage complex patient needs.Patient Registration & AdmissionsRegisters patients, verifies demographics and insurance, collects documentation and co-payments, and ensures accurate billing. May gather clinical data (height, weight, temperature) and assist with room preparation.Scheduling & CoordinationSchedules patient appointments and procedures across departments; monitors clinic activity and daily schedules to optimize flow and resource use; coordinates with clinicians to support efficient operations.Discharge & Financial SupportSupports discharge processes, communicates with Financial Counsel, processes prior authorizations and referrals, and reconciles patient payments and deposits.Administrative SupportManages calendars, schedules meetings/events, handles communications and documentation, processes forms, manages records and mail, and coordinates services with other departments.Patient Flow & CommunicationParticipates in handoffs and huddles; routes calls, messages, and emergencies; ensures smooth patient and visitor flow throughout the department.Training & Staff SupportTrains, orients, and cross-trains staff; keeps staff informed on systems, procedures, and policy updates; assists in resolving issues and serves as a resource for billing, operations, and payer requirements.Technology UseProficient in office and clinical systems (e.g., Microsoft Office, phone/email, EMR, billing/scheduling applications); enrolls patients in online portals.Process ImprovementParticipates in departmental initiatives, recommends process changes, and supports implementation of system and workflow improvements.Minimum QualificationsEducation:High School Diploma or GED requiredExperience:Minimum of 1 year as a PER or related healthcare experience.This role is eligible for a $2,000 sign on bonus (not eligible for internal candidates and not eligible for former BCH employees who worked here in the past 12 months)Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, childcare and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

Position Summary/ Department Summary:The Patient Experience Representative II will be responsible for monitoring clinic activity to ensure the best possible patient experience. Assists with resolving customer service and scheduling issues. Provides positive and effective customer service that supports departmental and hospital operations.Key Responsibilities:Interacts and provides positive and effective customer service to patients and families.Response to routine inquiries about hospital protocol, policies and procedures.Greets and directs patients, families, and visitors.Manage large amounts of inbound and outbound calls in a timely manner.Provides the patient with the required forms and obtains appropriate signatures: General consent, Healthcare Proxy, Compliance documentation, Rights and Responsibilities, Generates patient labels and identification bracelets.Prepare admission-related documentation and patient chart process, to ensure a seamless and timely admission process.Notifies Charge RN of patient arrival.Process patient transfer/discharge paperwork. Confirm discharge paperwork is received, accurate and reflects patient information. Requests ambulance pick up.May be required to assist with End of life procedures with Bereavement Coordinator.Answer, screen and route telephone calls. Record and forward messages and triage call for urgent information or services. Respond to requests for routine information or assistance within scope of knowledge and authority. Initiate call for emergency services as required.Open and sort mail, deliver and retrieve patient records, photocopy materials, sort, collate and distribute documents.Activate overhead announcements (Admissions, Code Blues, Staff Assists).Other duties as assigned.Minimum QualificationsEducation:High School Diploma / GEDExperience:Internal: Minimum 6 months as a PERExternal: Minimum of 6 months relevant healthcare experience.Schedule:7:30AM-4:00PMPER positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (prorated for part-time positions, internals not eligible)*Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, childcare and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

Key Responsibilities for the Sr. Patient Experience Representative:Demonstrates effective and empathetic customer service that supports departmental and hospital operations. Responds to patient needs and escalated concerns, ensuring a high-quality experience and timely resolution.Greets, screens, and directs patients, families, and visitors; monitors clinic flow to optimize the patient experience.Registers new patients and verifies demographic, insurance, and referral information.Obtains authorizations and referrals, enters billing and treatment codes, reconciles payments, and prepares deposits.Schedules patient appointments and procedures across providers and departments.May rotate into call center roles; communicate with referring providers and practices to facilitate patient management.Trains, orients, and cross-trains staff on departmental systems, policies, and procedures.Enrolls patients and caregivers in the patient portal and ensure staff is informed of customer service and IT system updates.Participates in and contributes to departmental initiatives, recommending and implementing process improvements.Minimum QualificationsEducation:High School Diploma or GED requiredExperience:Minimum 1 year of administrative, front desk or related healthcare experience required.Schedule:Monday – Friday, 8:30am – 5pmPER positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (prorated for part-time positions, internals not eligible)*Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, childcare and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

At Boston Children’s Hospital, the quality of our care and our inclusive hospital working environment lies in the diversity of our people. With patients from local communities and 160 countries around the world, we’re committed to reflecting the spectrum of their cultures while opening doors of opportunity for our team. Here, different talents, pursue common goals. Voices are heard and ideas are shared. Join us and discover how your unique contribution can change lives. Yours included.Position summaryYou will work under close supervision to provide support to the administrative operations within the Med Surge ICU and will work to ensure the best possible patient experience by effectively coordinating services to patients and families. You will demonstrate interest in and ability to departmental and organizational initiatives & projects with a focus on continuous process improvement. You will perform various administrative functions requiring basic knowledge of programs and services. You will provide positive and effective customer service that supports departmental and hospital operations. Key responsibilitiesPatient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating with referring providers and practicesObtaining required authorizations to compile patient and staff schedulesScheduling patients and supporting patients encounterCheck In / Check Out:Greeting and directing patients, families and visitorsMonitoring daily schedule and coordinating flow with clinicians/supervisorsReconciling payments and preparing deposits, providing record of transactions in Hospital systemsFacilitating and directing communication with Financial CounselingAdministrative:Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency servicesProviding routine clerical support as neededMinimum qualificationsEducation:A high school level of education, bachelor’s degree preferredExperience:Prior customer service or administrative experience preferredThe ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situationsThe ability to work with diverse internal and external constituenciesSchedule: 11pm-7:30am Sun-ThursThis role is eligible for a $2,000 sign on bonus (not eligible for internal candidates).Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

At Boston Children’s Hospital, the quality of our care and our inclusive hospital working environment lies in the diversity of our people. With patients from local communities and 160 countries around the world, we’re committed to reflecting the spectrum of their cultures while opening doors of opportunity for our team. Here, different talents, pursue common goals. Voices are heard and ideas are shared. Join us and discover how your unique contribution can change lives. Yours included.Position Summary/ Department Summary:Works under close supervision to provide support to the administrative operations of the Perioperative Care unit. You will work to ensure the best possible patient experience by effectively coordinating services to patients and families. Demonstrates interest in and ability to departmental and organizational initiatives & projects with a focus on continuous process improvement. Performs various administrative functions requiring basic knowledge of programs and services. Provides positive and effective customer service that supports departmental and hospital operations.Key Responsibilities:Patient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating with referring providers and practicesObtaining required authorizations to compile patient and staff schedulesScheduling patients and supporting patients encounterCheck In / Check Out:Greeting and directing patients, families and visitorsMonitoring daily schedule and coordinating flow with clinicians/supervisorReconciling payments and preparing deposits, providing record of transactions in Hospital systemsFacilitating and directing communication with Financial CounselingAdministrative:Recording and forwarding messages, triaging call for urgent information or services, initiating call for emergency servicesProviding routine clerical support as neededAdmin Support for Admissions, Discharges, and TransfersReconciliation of Patient Charts during admissions and dischargesUpdating and reconciling the Patient Monitoring System upon admission, discharges, and transfers.Minimum QualificationsEducation:A high school level of education, bachelor’s degree preferredExperience:Prior customer service or healthcare administrative experience preferredThe ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situationsThe ability to work with diverse internal and external constituenciesSchedule:Open shifts: M-F (12:00–8:30 PM), weekend shifts on both Saturdays and Sundays (7:00–3:30 PM), and holidays (7:00–3:30 PM).

At Boston Children’s Hospital, the quality of our care and our inclusive hospital working environment lies in the diversity of our people. With patients from local communities and 160 countries around the world, we’re committed to reflecting the spectrum of their cultures while opening doors of opportunity for our team. Here, different talents, pursue common goals. Voices are heard and ideas are shared. Join us and discover how your unique contribution can change lives. Yours included.Position summaryYou will work under close supervision to provide support to the administrative operations within the Medicine ICP unit. You will work to ensure the best possible patient experience by effectively coordinating services to patients and families. You will demonstrate interest in and ability to departmental and organizational initiatives & projects with a focus on continuous process improvement. You will perform various administrative functions requiring basic knowledge of programs and services. You will provide positive and effective customer service that supports departmental and hospital operations.Key responsibilitiesPatient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating with referring providers and practicesObtaining required authorizations to compile patient and staff schedulesScheduling patients and supporting patients encounterCheck In / Check Out:Greeting and directing patients, families and visitorsMonitoring daily schedule and coordinating flow with clinicians/supervisorsReconciling payments and preparing deposits, providing record of transactions in Hospital systemsFacilitating and directing communication with Financial CounselingAdministrative:Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency servicesProviding routine clerical support as neededMinimum qualificationsEducation:A high school level of education, bachelor’s degree preferredExperience:Prior customer service or healthcare administrative experience preferredThe ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situationsThe ability to work with diverse internal and external constituenciesSchedule: 3pm-11pm M-F 100% in personThis role is eligible for a $2,000 sign on bonus (not eligible for internal candidates).Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

Position Summary/ Department Summary: Monday - Friday. Schedule flexibility is needed to work shifts between 7:00am – 7:00pm.Travel to Boston, Brookline and Jamaica Plain is required (all locations are accessible by public transportation). This role is eligible for a $2,000 sign on bonus (not eligible for internal candidates and not eligible for former BCH employees who worked here in the past 12 months). *Terms/taxes apply. We can be flexible on start date.Are you recent college graduate, or are you already in your career and looking to make a change The Float Pool is a great way for you to learn about different medical specialties and departments at our Harvard teaching pediatric hospital in an administrative/customer service capacity.After successful completion of training, the Patient Experience Representative/Patient Access (PER) Float will work in ambulatory clinic areas, central registration, telephone page operations, and/or the practice liaison program as part of the float pool to provide administrative and customer service support to departments.Key Responsibilities: Customer Service:Demonstrating positive and effective customer service that supports departmental and hospital operations, patients and families.Responding to routine inquiries about hospital protocol, policies and procedures.Greeting, screening and directing patients, families and visitors.May be required to rotate in departments with call centers.Patient Registration/Admissions/Discharge:May be required to collect height, weight and temperature and answer questionnaires in EMR.With guidance, may prepare rooms for examinations and provide assistance to patients according to established procedures and instructions.Recording and processing patient demographics, insurance/payment and referral information for all patient encounters.Collecting all necessary clinical documentation and information. Transcribing code and patient treatment information into a billing system.May collect, record and secure co-payments made by patients and families, reconcile payments and prepare deposits.Obtaining required authorizations, referrals and verifications of insurance to compile patient and staff schedules.Scheduling:Scheduling patient encounters and procedures to coordinate with and across providers, departments and institutions.Monitoring daily schedule and coordinating flow to optimize resource utilization and patient experience. Communicating with clinicians and/or supervisors and routing patients/visitors to maintain efficient patient/visitor flow.Administration:Answering, screening and routing telephone calls. Recording and forwarding messages and triaging calls for urgent information or assistance within scope of knowledge and authority.Scheduling meetings, programs and events. Maintaining calendars for physicians/supervisors.Assisting in organizing and scheduling conferences, seminars and other department-sponsored programs or events.Providing routine clerical support as needed.May collect and organize medical records, information, materials and supplies required for appointments.Technology:Utilizing all office technology, including phone systems, email, Microsoft Office, as well as clinical, scheduling and billing applications.Enrolling patients and caregivers in patient portal.Minimum Qualifications Education: High-school or GED diplomaExperience: Preferred customer service experience Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

Position Summary/ Department Summary:Please note there is a 6 week/40 hours a week training commitment that is required which could include day/evening + weekend training before you go into your shift. Full flexibility is needed during this training period. 5:30pm-2:00am24 hours a weekKey Responsibilities:Emergency Department - Patient Experience Representative Providing positive and effective customer service that supports departmental and hospital administrative operations.Scheduling patient encounters and procedures to coordinate within and across providers, departments, and institutions.Answering, screening and routing telephone calls. Recording and forwarding messages and triaging calls for urgent information or services. Responding to requests for routine information or assisting within scope of knowledge and authority. Initiating calls for emergency services as required.Collaborating and communicating with referring providers and practices to facilitate management of complex patient issues.Greeting and directing patients, families and visitors.Monitoring daily schedule and patient flow to optimize resource utilization and patient experience.Communicating with clinicians and/or supervisors and routing patients/visitors to maintain efficient patient/visitor flow.Serving as a liaison with Engineering, ESD, Biomedical Engineering, and Materials Management to resolve equipment, supply, cleaning and safety issues; Following through on identified problems.Collecting and organizing medical records, information, materials and supplies required for admissions or encounters. Preparing requisitions and other standard forms as requested by clinician or supervisor.Verifying, recording and processing patient demographics, insurance/payment and referral information for patient encounters. Collecting all necessary clinical documentation and information.Collecting, compiling and forwarding related documentation for reimbursement.Minimum Qualifications Education:High-school or GED diploma. Bachelor's degree preferred. Experience:Superb customer service, keen attention to detail, strong computing skills with ability to learn new software quickly and ability to work in multiple systems simultaneously. A minimum of five shifts in a six-week period are required and must include some weekend shifts. Holiday shifts are required. Training requires approximately 6-8 weeks equivalent of full time shifts.Ability to work independently and as part of a team.Preferred experience such as customer service, administrative, or experience in a health care setting. The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations. #Li-OnsiteBoston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.#Li-Onsite

Position SummaryYou will work under close supervision to provide support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families. You will demonstrate interest in and ability to departmental and organizational initiatives & projects with a focus on continuous process improvement. You will perform various administrative functions requiring basic knowledge of programs and services. You will provide positive and effective customer service that supports departmental and hospital operations.Key Responsibilities:Patient Encounter Management:Provides positive and effective customer service that supports unit operations.Collaborates with referring providers and practices.Obtains required authorizations to compile patient and staff schedules.Schedules patients and supports the patient encounterAdministrative:Maintains personal calendars for physician/supervisor(s).Schedules meetings, programs and events.Provides routine clerical support as needed.Process Improvement:Actively contributes to departmental and organizational initiatives & projects with a focus on continuous process improvement.Assists in implementing change in internal systems and proceduresPatient Experience Coordination:Monitors clinic activity to ensure the best possible patient experience.Assists with resolving customer service and scheduling issues.Responds to patient’s needs, and situations requiring escalated service response.Training:Participates in the development of training program strains clinic staff in department systems, processes and terminology.Provides assistance to other support staff in evaluating and resolving issues.Serves as a resource on operations and procedures, payer and billing requirementsIndividual Contributor:May provide expertise and train staff in departmental procedures.Minimum qualificationsEducation:A high school level of education, bachelor’s degree preferredExperience:Minimum one year of healthcare admin experience required.Ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.Ability to work with diverse internal and external constituencies.Schedule: Monday - Friday, Hybrid. This position is based in Boston, but may occasionally include our other Ophthalmology Offices in Waltham and Mass Eye & Ear Boston with advance notice as department or physician need ariseThis role is eligible for a $2,000 sign on bonus (not eligible for internal candidates).Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

The Department of Pediatric Radiology provides a full range of imaging services for newborns, infants, children, teenagers, young adults, and pregnant women at Boston Children's Hospital and our satellite clinics in Lexington, North Dartmouth, Peabody, Waltham, and Weymouth. We provide individualized care for each patient to obtain the highest quality images and ensure the most accurate diagnoses using the most sophisticated imaging equipment available. The Patient Experience Representative I will be responsible for: Customer Service:Demonstrating positive and effective customer service that supports departmental and hospital operations.Greeting, screening and directing patients, families and visitors.Registering new patients upon arrival.Patient Registration/Discharge:Monitoring clinic activity to ensure best possible patient experience.Recording and processing patient demographics, insurance/payment, and referral information for patient encounters.Collecting all necessary clinical documentation and information. Transcribing code and patient treatment information into a billing system.Obtaining required authorizations, referrals and verifications of insurance to compile patient and staff schedules.Scheduling:Scheduling patient encounters and procedures to coordinate with and across providers, departments and institutions.Monitoring daily schedule and coordinating flow to optimize resource utilization and patient experience.Administration:Maintaining personal calendars for physician/supervisor(s).Scheduling meetings, programs and events.Transcribing, typing and proofreading correspondence, forms, reports and other materials involving complex scientific, technical and/or specialized terminology.Recording and forwarding messages, triaging call for urgent information or services, initiating call for emergency services.Participating in the purchasing of inventory.Providing routine clerical support as needed.Technology:Utilizing all office technology, including phone systems, email, Microsoft Office programs, and clinical, scheduling and billing applications.Enrolling patients and caregivers in patient portal.Schedule: 100% onsite only - Temp to Perm possibility - will need to do 3wks FSET Training Program 8a-4:30p and then will change to 9:30a-6:00p. To qualify, you must have:High School Diploma/GED required.Previous customer service and/or administrative experience preferred.Basic customer service and computer skills required.Ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.Ability to work with diverse internal and external constituencies.Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.