*We are currently offering a $7,500 sign on bonus for full time hires.*This Sterile Processing Technician will be responsible for:Following departmental policies/procedures and transporting carts of instrumentation or medical materials to and from designated areas within the surgical suites or SPD. Restocking OR surgical core with surgical instrumentation sterilized in SPD following departmental policies/procedures and instructionsReceiving, sorting, cleaning and decontaminating soiled reusable instruments, equipment and materials following manufacturer’s instructions. Manually recording items/materials received in department logs. Loading, operating, and emptying cleaning and decontamination equipment such as automatic washers, endoscope reprocessors, cart washer and pasteurizersInspecting, preparing and sterilizing surgical instruments and other materials. Assembling trays and packets of instruments, medical supplies for surgical procedures according to standardized content lists and manufacturers guidelines. Loading and operating sterilizers, programming settings and monitors temperature and other critical readings during run cycleAnswering departmental telephones and forwarding calls as needed. Responding to requests for routine factual information, referring more complex inquiries to charge person/supervisorResponding to customer requests and resolving problems as neededTo qualify, you must have:Certification of Sterile/Central Processing A high school degree or GED equivalent is requiredMinimum of 1 years' experience within Sterile Processing is strongly preferredA strong knowledge of instrumentation and power surgical instrumentsStrong customer service and communication skills to develop working relationships with staffStrong problem solving skillsThe ability to work independently and as a team playerFlexibility and the willingness to change assignments due to department needsBoston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

Department Summary:The Behavioral Health Transport Program, staffed with an Emergency Medical Technician (EMT) and a Behavioral Health Counselor (BHC), utilizing non-ambulance vehicles, will offer an alternative model to safely and appropriately facilitate transport for behavioral health patients receiving care at Boston Children’s Hospital and Franciscan Children’s to other behavioral health facilities.Key Responsibilities:Provides assistance in the transport and management of behavioral health patients between facilities, monitoring patients for physical and psychological safety.Operates vehicle in accordance with Massachusetts driving laws.Able to recognize signs of escalating behavior, agitation or psychiatric distress.Collaborates with mental health professionals to follow individualized care plans when available and utilized de-escalating techniques when appropriate.Demonstrates knowledge of operation of transport vehicle and equipment and ensures proper functioning prior to transport.Demonstrates continued professional growth through continuing education while maintaining competency as an EMT through required training and/or education. Also participates in Quality Assurance Program in conjunction with the Medical Director, Program Manager, and other medical control physicians.40hrs; days with rotating weekends.Minimum QualificationsEducation:A high school diploma or equivalent.Experience:At least 3 years of previous EMT experience required.Experience in an emergency (911) system preferred.Work required the analytical skills to gather and interpret data in situations in which the information or problems are relatively routine.Work requires frequently sitting, standing and walking for long periods. Requires bending, crouching and kneeling. Requires use of hands and fine motor skills, frequently lifting up to 50lbs. Must be able to work in small, confined spaces and be able to work in a mobile environment.Licensure/ Certifications:Massachusetts Certified Emergency Medical Technician.Massachusetts driver's license/or equivalent.Current in Basic Life Support for the Health Care ProviderBoston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

Department Summary:The Behavioral Health Transport Program, staffed with an Emergency Medical Technician (EMT) and a Behavioral Health Counselor (BHC), utilizing non-ambulance vehicles, will offer an alternative model to safely and appropriately facilitate transport for behavioral health patients receiving care at Boston Children’s Hospital and Franciscan Children’s to other behavioral health facilities.Key Responsibilities:Provides assistance in the transport and management of behavioral health patients between facilities, monitoring patients for physical and psychological safety.Operates vehicle in accordance with Massachusetts driving laws.Able to recognize signs of escalating behavior, agitation or psychiatric distress.Collaborates with mental health professionals to follow individualized care plans when available and utilized de-escalating techniques when appropriate.Demonstrates knowledge of operation of transport vehicle and equipment and ensures proper functioning prior to transport.Demonstrates continued professional growth through continuing education while maintaining competency as an EMT through required training and/or education. Also participates in Quality Assurance Program in conjunction with the Medical Director, Program Manager, and other medical control physicians.18hrs; days with rotating weekends.Minimum QualificationsEducation:A high school diploma or equivalent.Experience:At least 3 years of previous EMT experience required.Experience in an emergency (911) system preferred.Work required the analytical skills to gather and interpret data in situations in which the information or problems are relatively routine.Work requires frequently sitting, standing and walking for long periods. Requires bending, crouching and kneeling. Requires use of hands and fine motor skills, frequently lifting up to 50lbs. Must be able to work in small, confined spaces and be able to work in a mobile environment.Licensure/ Certifications:Massachusetts Certified Emergency Medical Technician.Massachusetts driver's license/or equivalent.Current in Basic Life Support for the Health Care ProviderBoston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

Position Summary/ Department Summary: Per diemSchedule flexibility is needed to work shifts between Monday -Friday 7:00am – 7:00pm.Travel to Boston, Brookline and Jamaica Plain is required (all locations are accessible by public transportation).Whether you have been in healthcare administration/customer service, or are looking for a new career change, the Float Pool is a great way for you to learn about different medical departments at our Harvard teaching medical hospital. After successful completion of training, the Patient Experience Representative/Patient Access (PER) will work in a variety of different ambulatory clinic areas as well as support telephone page operations and our practice liaison program to provide administrative and customer service support. Key Responsibilities: Customer Service:Demonstrating positive and effective customer service that supports departmental and hospital operations, patients and families.Responding to routine inquiries about hospital protocol, policies and procedures.Greeting, screening and directing patients, families and visitors.May be required to rotate in departments with call centers.Patient Registration/Admissions/Discharge:May be required to collect height, weight and temperature and answer questionnaires in EMR.With guidance, may prepare rooms for examinations and provide assistance to patients according to established procedures and instructions.Recording and processing patient demographics, insurance/payment and referral information for all patient encounters.Collecting all necessary clinical documentation and information. Transcribing code and patient treatment information into a billing system.May collect, record and secure co-payments made by patients and families, reconcile payments and prepare deposits.Obtaining required authorizations, referrals and verifications of insurance to compile patient and staff schedules.Scheduling:Scheduling patient encounters and procedures to coordinate with and across providers, departments and institutions.Monitoring daily schedule and coordinating flow to optimize resource utilization and patient experience. Communicating with clinicians and/or supervisors and routing patients/visitors to maintain efficient patient/visitor flow.Administration:Answering, screening and routing telephone calls. Recording and forwarding messages and triaging calls for urgent information or assistance within scope of knowledge and authority.Scheduling meetings, programs and events. Maintaining calendars for physicians/supervisors.Assisting in organizing and scheduling conferences, seminars and other department-sponsored programs or events.Providing routine clerical support as needed.May collect and organize medical records, information, materials and supplies required for appointments.Technology:Utilizing all office technology, including phone systems, email, Microsoft Office, as well as clinical, scheduling and billing applications.Enrolling patients and caregivers in patient portal.Minimum Qualifications Education: High-school or GED diplomaExperience: Preferred customer service experience

Position Summary/ Department Summary:Works under close supervision to provide support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families. Demonstrates interest in and ability to departmental and organizational initiatives & projects with a focus on continuous process improvement. Performs various administrative functions requiring basic knowledge of programs and services. Provides positive and effective customer service that supports departmental and hospital operations.Key Responsibilities: Provides positive and effective customer service to patients, families, and visitors, responding to routine inquiries and involving supervisors for complex issuesGreets, screens, directs, and registers patients; enrolls patients and caregivers in the patient portalCollaborates with referring providers and practices to manage complex patient issues; may rotate in call centersSchedules patient encounters and procedures under supervision; monitors daily schedules and coordinates flow to optimize patient experiencePrepares for and attends shift handoffs and team huddlesCollects patient vitals (e.g., height, weight, temperature) and completes questionnaires in EMR as neededPrepares examination rooms, assists patients, and ensures routine forms are ready for appointmentsCollects and processes patient demographics, insurance/payment, referral info, and clinical documentation; obtains authorizations and verificationsCollects co-payments, reconciles deposits, and provides accurate records in hospital systemsTranscribes treatment and billing data; communicates with other departments for clinical and administrative servicesAnswers, screens, and routes calls; triages urgent calls and initiates emergency services when requiredMaintains calendars, schedules meetings/events, and supports logistics for departmental programs and presentationsProvides general clerical support, including organizing documents, processing mail, photocopying, and handling recordsProcesses prescription refills, letters, and external requestsUses office and hospital systems (e.g., Microsoft Office, scheduling, billing applications) efficientlyParticipates in process improvement initiatives and supports internal changes to systems and proceduresMinimum QualificationsEducation:High School Diploma/ GEDExperience:No healthcare experience required - Basic customer service and computer skills. Makes use of customer service knowledge to assist patients and families in resolving problems. Conveys a positive demeanor when interacting with patients, families, and coworkers. Ability to communicate in a clear, effective manner both orally and in writing and demonstrate empathy in difficult personal situations. Ability to work with diverse internal and external constituencies. Demonstrates the ability to pay attention to detail and accuracy. *PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions* Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes.