Schedule: 100% in person - Various shifts 8-4:30pm, or 10am-6:30pmThe Senior Patient Experience Representative will be responsible for monitoring clinic activity to ensure the best possible patient experience. Assists with resolving customer service and scheduling issues, and checking patients in for appointments. Provides positive and effective customer service that supports departmental and hospital operations.(PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions- internal folks are not eligible for sign on bonus)The Hybrid Sr. Patient Experience Representative will be in our Physical Therapy unIT AND IS responsible for: Patient Encounter Management:Provides positive and effective customer service that supports unit operations.Collaborates with referring providers and practices.Obtains required authorizations to compile patient and staff schedules.Schedules patients and supports the patient encounterCheck In / Check Out:Greets and directs patients, families and visitors.Monitors daily schedule and coordinates flow with clinicians /supervisor.Reconciles payments and prepares deposits, provides record of transactions in Hospital systems.Facilitates and directs communication with Financial Counseling.Administrative:Maintains personal calendars for physician/supervisor(s).Schedules meetings, programs and events.Provides routine clerical support as needed.Process Improvement:Actively contributes to departmental and organizational initiatives & projects with a focus on continuous process improvement.Assists in implementing change in internal systems and proceduresPatient Experience Coordination:Monitors clinic activity to ensure the best possible patient experience.Assists with resolving customer service and scheduling issues.Responds to patient’s needs, and situations requiring escalated service response.Training:Participates in the development of training program strains clinic staff in department systems, processes and terminology.Provides assistance to other support staff in evaluating and resolving issues.Serves as a resource on operations and procedures, payer and billing requirementsIndividual Contributor:May provide expertise and train staff in departmental procedure.Schedule: 100% in person - Various shifts 8-4:30pm, or 10am-6:30pm To qualify, you must have: High school diploma or GED required.Minimum one year of healthcare admin experience required.Ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.Ability to work with diverse internal and external constituencies.Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

Children's Hospital Primary Care Center (CHPCC) is here to help families raise healthy, happy children. Our locations serve more children than any other primary care practice in Boston. We are dedicated to helping parents and guardians raise happy and healthy children. We see patients beginning at birth, and will follow children through the important milestones of their development. Our dedicated staff of medical providers, nurses, social workers, dietitians, and child life specialists provides well-child care, including routine immunizations, health education, and care for acute illnesses.This Patient Experience Representative is 100% in office and will be responsible for:Patient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating with referring providers and practicesObtaining required authorizations to compile patient and staff schedulesScheduling patients and supporting the patient encounterCheck In / Check Out:Greeting and directing patients, families and visitorsMonitoring daily schedule and coordinating flow with clinicians/supervisorReconciling payments and preparing deposits, providing record of transactions in Hospital systemsFacilitating and directing communication with Financial CounselingAdministrative:Recording and forwarding messages, triaging call for urgent information or services, initiating call for emergency servicesProviding routine clerical support as neededAdmin Support for Admissions, Discharges, and TransfersReconciliation of Patient Charts during admissions and dischargesUpdating and reconciling the Patient Monitoring System upon admission, discharges, and transfers.Schedule will be: 8:30am to 5pm on Saturday and Sunday and 5pm to 9pm one weekday. To qualify, you must have:A high school level of education, Bachelor's Degree preferredBilingual in Spanish preferred.Prior customer service or administrative experience preferredThe ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situationsThe ability to work with diverse internal and external constituenciesBoston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

Schedule: 11pm-7:30am Sunday-Thursday.All full time PERs are eligible for a $2,000 sign on bonus (internal employees- not eligible)This Patient Experience Representative is 100% in office in our MSICU unit and will be responsible for:Patient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating with referring providers and practicesObtaining required authorizations to compile patient and staff schedulesScheduling patients and supporting the patient encounterCheck In / Check Out:Greeting and directing patients, families and visitorsMonitoring daily schedule and coordinating flow with clinicians/supervisorReconciling payments and preparing deposits, providing record of transactions in Hospital systemsFacilitating and directing communication with Financial CounselingAdministrative:Recording and forwarding messages, triaging call for urgent information or services, initiating call for emergency servicesProviding routine clerical support as neededAdmin Support for Admissions, Discharges, and TransfersReconciliation of Patient Charts during admissions and dischargesUpdating and reconciling the Patient Monitoring System upon admission, discharges, and transfers.To qualify, you must have:A high school level of education, Bachelor's Degree preferredPrior customer service or administrative experience preferredThe ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situationsThe ability to work with diverse internal and external constituenciesSchedule: 11pm-7:30am Sunday-ThursdayBoston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

*PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (prorated for part-time positions)*The Advanced Cardiac Therapies (ACT) Program is a multidisciplinary group of physicians, advanced practice nurses, social workers and nutritionists who work together to provide care for cardiac patients in the Heart Failure and Heart Transplant Programs.The Patient Experience Representative will be responsible for: Patient Encounter Management:Providing positive and effective customer service that supports unit operations.Coordinating patient family meetings. Scheduling patients and supporting the patient encounter/admission.Collaborating with referring providers and practices.Obtaining required authorizations to compile patient and staff schedules.Administrative:Providing coordination and administrative support for the Advanced Cardiac Therapies program.Phone triage for all incoming patient/family calls and clinic/scheduling coordination for applicable providers.Providing routine clerical support as needed.Process Improvement:Actively contributing to departmental and organizational initiatives & projects with a focus on continuous process improvement.Assisting in implementing change in internal systems and procedures.To qualify, you must have:High School Diploma / GED required. Bachelor’s degree preferred.Previous customer service and/or administrative experience preferred.Basic computer skills required.Ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.Ability to work with diverse internal and external constituencies.Boston Children’s Hospital offers competitive compensation and unmatched benefits, including affordable health, vision and dental insurance, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition Reimbursement, cell phone plan discounts and discounted rates on T-passes (50% off). Discover your best

*PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (prorated for part-time positions)*The Boston Adult Congenital Heart (BACH) Program provides comprehensive care to adult patients living with congenital heart disease (CHD). We are committed to advancing care both by training the future leaders in the field, as well as advancing medical science through research. In partnership with Brigham and Women’s Hospital, we offer a full range of inpatient and outpatient clinical services to adults with CHD and pulmonary hypertension, from diagnosis to cardiac catheterization and surgical repair. To learn more about the BACH Program, click here.The Patient Experience Representative will be responsible for: Patient Encounter Management:Providing positive and effective customer service that supports unit operations.Collaborating with referring providers and practices.Assisting with transition from pediatric cardiology program to Boston Adult Congenital Heart (BACH) Program for qualified patients. Managing intake process for new patients.Obtaining required authorizations to compile patient and staff schedules.Scheduling patients and supporting the patient encounter, including coordination and scheduling for BWH and other external locations.Administrative:Scheduling meetings, programs and events.Recording and forwarding messages, triaging call for urgent information or services, initiating call for emergency services.Monitoring daily schedule and coordinating flow with clinicians/supervisorFacilitating and directing communication with Financial Counseling.Providing routine clerical support as needed.Process Improvement:Actively contributing to departmental and organizational initiatives and projects with focus on continuous process improvement.Assisting in implementing change in internal systems and procedures.To qualify, you must have: High School Diploma / GED required. Bachelor’s degree preferredPrevious customer service or administrative experience preferredAbility to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situationsAbility to work with diverse internal and external constituenciesBoston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

Monday - Friday (in-person) 40 hours Schedule flexibility is needed to work shifts between 7:00am – 7:00pm.Travel to Boston, Brookline and Jamaica Plain is required (all locations are accessible by public transportation).Sign-on Bonus of $2,000 for full time (taxes/terms apply, externals only).Looking to start a brand new career in 2025, or maybe you're newly graduated and not sure where to start, or maybe you have been in healthcare and want to learn more about different specialties The Float Pool is a great way for you to learn about different departments at our pediatric hospital in an administrative/customer service capacity. After successful completion of training, the PER Float will work in ambulatory clinic areas, telephone page operations, and/or the practice liaison program as part of the float pool to provide administrative and customer service support to departments.The Patient Experience Representative/Patient Access (Float pool) will be responsible for: Customer Service:Demonstrating positive and effective customer service that supports departmental and hospital operations, patients and families.Responding to routine inquiries about hospital protocol, policies and procedures.Greeting, screening and directing patients, families and visitors.May be required to rotate in departments with call centers.Patient Registration/Admissions/Discharge:May be required to collect height, weight and temperature and answer questionnaires in EMR.With guidance, may prepare rooms for examinations and provide assistance to patients according to established procedures and instructions.Recording and processing patient demographics, insurance/payment and referral information for all patient encounters.Collecting all necessary clinical documentation and information. Transcribing code and patient treatment information into a billing system.May collect, record and secure co-payments made by patients and families, reconcile payments and prepare deposits.Obtaining required authorizations, referrals and verifications of insurance to compile patient and staff schedules.Scheduling:Scheduling patient encounters and procedures to coordinate with and across providers, departments and institutions.Monitoring daily schedule and coordinating flow to optimize resource utilization and patient experience. Communicating with clinicians and/or supervisors and routing patients/visitors to maintain efficient patient/visitor flow.Administration:Answering, screening and routing telephone calls. Recording and forwarding messages and triaging calls for urgent information or assistance within scope of knowledge and authority.Scheduling meetings, programs and events. Maintaining calendars for physicians/supervisors.Assisting in organizing and scheduling conferences, seminars and other department-sponsored programs or events.Providing routine clerical support as needed.May collect and organize medical records, information, materials and supplies required for appointments.Technology:Utilizing all office technology, including phone systems, email, Microsoft Office, as well as clinical, scheduling and billing applications.Enrolling patients and caregivers in patient portal.To qualify, you must have:High School Diploma / GED required.Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.administrativecustomer servicefront desk

*PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (Not eligible for internals)This position is fully onsite Waltham location.Schedule: Every other weekend, working both Saturday and Sunday 7am - 3:30pmThe Patient Experience Representative will be responsible for: Patient Encounter Management: Provides positive and effective customer service that supports unit operations. Collaborates with referring providers and practices.Obtains required authorizations to compile patient and staff schedules. Schedules patients and supports the patient encounterCheck In / Check Out: Greets and directs patients, families and visitors. Monitors daily schedule and coordinates flow with clinicians /supervisor. Facilitates and directs communication with Financial Counseling.Administrative: Activate and announce codes (Code Triage (ED and Code Blue, Staff assist (ALL).Request Environmental Services cleaning.Records and forwards messages, triages call for urgent information or services, initiates call for emergency services. Initiate Safety/security requests.Provides routine administrative support as needed.Process Improvement: Actively contributes to departmental and organizational initiatives & projects with a focus on continuous process improvement. Assists in implementing change in internal systems and procedures.To qualify, you must have: High School Diploma or GED required. Customer service experience and computer skills required.Ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.Ability to work with diverse internal and external constituencies.Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, childcare and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.#LIonsite

*PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (Not eligible for internals)This position is fully onsite Waltham location.Schedule: Monday – Friday, 8am – 4:30pmThe Patient Experience Representative will be responsible for: Patient Encounter Management: Provides positive and effective customer service that supports unit operations. Collaborates with referring providers and practices.Obtains required authorizations to compile patient and staff schedules. Schedules patients and supports the patient encounterCheck In / Check Out: Greets and directs patients, families and visitors. Monitors daily schedule and coordinates flow with clinicians /supervisor. Reconciles payments and prepares deposits, provides record of transactions in Hospital systems Facilitates and directs communication with Financial Counseling.Administrative: Maintains personal calendars for physician/supervisor(s). Schedules meetings, programs and events. Records and forwards messages, triages call for urgent information or services, initiates call for emergency services. Provides routine clerical support as needed.Process Improvement: Actively contributes to departmental and organizational initiatives & projects with a focus on continuous process improvement. Assists in implementing change in internal systems and procedures.To qualify, you must have: High School Diploma or GED required. Ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.Ability to work with diverse internal and external constituencies.Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.#LIonsite

The level 2 Patient Experience Representative will be responsible for monitoring clinic activity to ensure the best possible patient experience. Assists with resolving customer service and scheduling issues. Provides positive and effective customer service that supports departmental and hospital operations.PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (prorated for part-time positions)*Principal Duties and ResponsibilitiesCustomer ServiceInteracts and provides positive and effective customer service to patients and families.Response to routine inquiries about hospital protocol, policies and procedures.Greets and directs patients, families, and visitors.Manage large amounts of inbound and outbound calls in a timely manner.Provides accurate information to a peers/employees, directions and/or guidance and follows up promptly to ensure that needs have been met.Patient Registration/Admissions/DischargeProvides the patient with the required forms and obtains appropriate signatures: General consent, Healthcare Proxy, Compliance documentation, Rights and Responsibilities, Generates patient labels and identification bracelets.Prepare admission-related documentation and patient chart process, to ensure a seamless and timely admission process.Notifies Charge RN of patient arrival.Process patient transfer/discharge paperwork.Update information boards.Requests ambulance pick up.May be required to assist with End of life procedures with Bereavement Coordinator.Confirm discharge paperwork is received, verifying that the paperwork is accurate and reflects patient information. Patient Flow CoordinationPrepares for, and attends shift handoffs and team huddles.Answer, screen and route telephone calls. Record and forward messages and triage call for urgent information or services. Respond to requests for routine information or assistance within scope of knowledge and authority. Initiate call for emergency services as required.Open and sort mail, deliver and retrieve patient records, photocopy materials, sort, collate and distribute documents.Activate overhead announcements (Admissions, Code Blues, Staff Assists).Utilizes all office technology including phone systems, email, Microsoft office programs, clinical, scheduling, billing applications.May assist to enroll patients and caregivers in patient portal.May require proficiency in multiple systems/multiple visit types.Process ImprovementDemonstrates interest and the ability to actively participates in, and contribute to, departmental and organizational initiatives & projects with a focus on continuous process improvement.Assists with implementing change with internal systems and procedure.Schedule: 8:30-5 M-F HybridEducationRequired Education High School Diploma / GEDWork ExperienceInternal: Minimum 6 months as a PER;External: Minimum of 6 months relevant healthcare experience.

*PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions(Not eligible for internals)The Orthopedic Center at BCH is one of the largest and most experienced pediatric orthopedic centers in the world. With a long history of excellence and innovation and a team of clinicians and researchers at the forefront of orthopedic research and care, it's no surprise that BCH is home to many firsts in orthopedic treatment. Each year, our staff attends to more than 100,000 patient visits and performs more than 6,000 surgical procedures. We are also the founders of the first pediatric sports medicine clinic in the nation and leaders in research-based sports injury prevention with 40,000 patient visits every year.We seek a Patient Experience Representative who exemplifies the highest values of respect, inclusivity, teamwork, and kindness to provide patients, families, and each other with an experience equal to the care we deliver. We are looking for someone with strong customer service, highly organized, dependable, who is self-driven and motivated to improve the patient experience in the healthcare field and able to handle multiple priorities. We are seeking someone with the ability to work well independently and within a team, who is flexible and can thrive in a hybrid environment. We offer a supportive environment with potential for growth from within and plenty of learning opportunities!Our call center is open from 8-5pm, the PER is logged in for the duration of their shift to support our caller’s needs.This Patient Experience Representative is responsible for:Demonstrates positive and effective customer service to patients and familiesResponds to routine inquiries about hospital protocol, policies, and proceduresInvolves supervisor to assist with resolution of complex issuesGreets, screens, and directs patients, families, and visitorsPatient Registration/Admissions/DischargeRecords and processes patient demographics, insurance/payment, and referral informationCollects all necessary clinical documentation and information. Transcribes code and patient treatment information into a billing systemObtains required authorizations, referrals, and verifications of insurance to compile patient and staff schedulesMonitors daily schedule and coordinates flow to optimize resource utilization and patient experience. With guidance, communicates with clinicians and/or supervisors and routes patients/visitors to maintain efficient patient/visitor flowPrepares for and attends shift handoffs and team huddlesAnswer, screen, and route calls. Record and forward messages and triage calls for urgent information or servicesMay maintain personal calendars for physician/supervisor(s)Enrolls patients and caregivers in patient portalDemonstrates interest and the ability to actively participate in, and contribute to, departmental and organizational initiatives & projects with a focus on continuous process improvementAssists with implementing change with internal systems and proceduresTo qualify, you must have:High School Diploma/ GED requiredUnderstanding of basic computer skills and conceptsCustomer service knowledge to assist patients and families in resolving problemsConveys a positive demeanor when interacting with patients, families, and coworkersAbility to communicate in a clear, effective manner both orally and in writing and demonstrate empathy in difficult personal situationsAbility to work with diverse internal and external constituenciesDemonstrates the ability to pay attention to detail and accuracyInterpersonal skills, collaboration, and communicationBCH offers competitive benefits and compensation.

This Sr. PER position is fully at the Waltham location. Primarily patient facing and will support all registration services that occur in the Balance and Vestibular program in Waltham. This position will also work closely with Balance and Vestibular administrative Program Coordinators to provide general administrative support for this program.PER Positions are eligible for a sign-on bonus of $2,000 for full time positions**Internal employees are not eligible**Required schedule: Monday - Friday, 7:30am-4pmThe Sr. Patient Experience Representative will be responsible for: Demonstrates positive and effective customer service that supports departmental and hospital operations to patients and families.Greets, screens, and directs patients, families, and visitors. Registers new patients, enrolls patients and caregivers in patient portal. Collaborates and communicates with referring providers and practices to facilitate management of complex patient issues.May be required to rotate in departments with call centers.May collect height, weight, and temperature and answer questionnaires in EMR.Monitors clinic activity to ensure the best possible patient experience. Assists with resolving customer service and scheduling issues.Responds to patients’ concerns and needs, offering the best possible encounter options and resolution in accordance with our best practices and procedures. Responds to situations requiring escalated service response.May prepare rooms for examinations and provide assistance to patients according to established procedures. Cleans and sets up room for examination and prepares forms required for appointment.Provides assistance in resolving administrative problems and issues.Verifies, records, and processes patient demographics, insurance/payment, and referral information for patient appointments.May transcribe code and patient treatment information into billing system.Collects, compiles, and forwards documentation for reimbursement and/or referral coordinated through the appropriate insurance provider and payer(s).Obtains and records required authorizations on EMR scheduling systems to compile and distribute patient and staff schedules. Documents all Prior Authorizations and referrals.Reconciles payments and prepares deposits providing an accurate accounting of fund. Provides an accurate record of transactions.Facilitates and directs communication with Financial Counsel.Schedules patient encounters and procedures to coordinate within and across providers, departments, and institutions.Prepares for and attends shift handoffs and team huddles.May maintain personal calendars for physician/supervisor(s).Assists in organizing and scheduling conferences, seminars, and other programs or events. Organizes documents, presentations and logistics for meetings, presentations, and events.Trains, orients, and cross-trains staff on department systems and processes. Ensures staff is informed regarding customer service, IT system, policies, and procedure changes.Participates in and contributes to departmental and organizational initiatives & projects with a focus on continuous process improvement.To qualify, you must have: High School Diploma or GED requiredMinimum 1 year of administrative, front desk or related healthcare experience requiredCan perform the actions associated with this skill without assistance. Is considered "a person to ask" when difficult questions arise. Capable of coaching others by translating complex nuances into easy-to-understand termsAble to successfully complete tasksAbility to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situationsAbility to work with diverse internal and external constituenciesBCH offers competitive compensation and unmatched benefits.#LIonsite

*PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (Not eligible for internal applicants)100% onsite in PeabodyThis Patient Experience Representative will be responsible for:Patient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating with referring providers and practicesObtaining required authorizations to compile patient and staff schedulesScheduling patients and supporting the patient encounterCheck In / Check Out:Greeting and directing patients, families and visitorsMonitoring daily schedule and coordinating flow with clinicians/supervisorReconciling payments and preparing deposits, providing record of transactions in Hospital systemsFacilitating and directing communication with Financial CounselingAdministrative:Recording and forwarding messages, triaging call for urgent information or services, initiating call for emergency servicesProviding routine clerical support as neededTo qualify, you must have:A high school level of education required. Bachelor's Degree preferredRequired Experience: Internal candidates: Minimum 6 months as a PER; External candidates: Minimum of 6 months relevant healthcare experienceMS teams and Smartsheet commands strongly preferred.The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situationsThe ability to work with diverse internal and external constituenciesBoston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.