Position Summary/ Department Summary:The Patient Experience Representative II will be responsible for monitoring clinic activity to ensure the best possible patient experience. Assists with resolving customer service and scheduling issues. Provides positive and effective customer service that supports departmental and hospital operations.This role is eligible for a $2,000 sign on bonus (not eligible for internal candidates and not eligible for former BCH employees who worked here in the past 12 months)Key Responsibilities:Interacts and provides positive and effective customer service to patients and families.Response to routine inquiries about hospital protocol, policies and procedures.Greets and directs patients, families, and visitors.Manage large amounts of inbound and outbound calls in a timely manner.Provides the patient with the required forms and obtains appropriate signatures: General consent, Healthcare Proxy, Compliance documentation, Rights and Responsibilities, Generates patient labels and identification bracelets.Prepare admission-related documentation and patient chart process, to ensure a seamless and timely admission process.Notifies Charge RN of patient arrival.Process patient transfer/discharge paperwork. Confirm discharge paperwork is received, accurate and reflects patient information. Requests ambulance pick up.May be required to assist with End of life procedures with Bereavement Coordinator.Answer, screen and route telephone calls. Record and forward messages and triage call for urgent information or services. Respond to requests for routine information or assistance within scope of knowledge and authority. Initiate call for emergency services as required.Open and sort mail, deliver and retrieve patient records, photocopy materials, sort, collate and distribute documents.Activate overhead announcements (Admissions, Code Blues, Staff Assists).Other duties as assigned.Minimum QualificationsEducation:High School Diploma / GEDExperience:Internal: Minimum 6 months as a PERExternal: Minimum of 6 months relevant healthcare experience.Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, childcare and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

Position Summary/ Department Summary:Under general supervision, provides support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families. Actively participates in and contributes to departmental and organizational initiatives & projects with a focus on continuous process improvement. Performs various administrative functions requiring in-depth knowledge of programs and services. Provides positive and effective customer service that supports departmental and hospital operations. Recognizes opportunities and recommends process improvement opportunities to enhance operational efficiency while maintaining accuracy.Key Responsibilities:·Customer Service: Greets, screens, and directs patients, families, and visitors, and provides effective customer service in person and on the phone.·Registration: Registers new patients, verifies insurance information, and collects co-payments.·Patient Coordination: Monitors clinic activity, schedules appointments, and assists with patient flow to ensure a positive experience.·Administrative Tasks: Answers calls, manages calendars, schedules meetings and events, and provides clerical support.·Records Management: Collects and organizes patient medical records, processes letters, and handles prescription refill requests.·Technology Use: Utilizes office technology, including phone systems and various software applications, and enrolls patients in the patient portal.·Process Improvement: Contributes to departmental projects aimed at improving processes and systems.Minimum QualificationsEducation:High School Diploma / GEDExperience:Internal: Minimum 6 months as a PER;External: Minimum of 6 months relevant healthcare experienceThis role is eligible for a $2,000 sign on bonus (not eligible for internal candidates and not eligible for former BCH employees who worked here in the past 12 months)Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, childcare and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

Position Summary/ Department Summary:Works under close supervision to provide support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families. Demonstrates interest in and ability to departmental and organizational initiatives & projects with a focus on continuous process improvement. Performs various administrative functions requiring basic knowledge of programs and services. Provides positive and effective customer service that supports departmental and hospital operations.Key Responsibilities:Provide positive customer service by greeting patients, families, and visitors, and by managing inbound and outbound calls.Complete all patient registration, admission, and discharge paperwork, including obtaining signatures, generating labels, and updating patient information.Direct and guide peers/employees by providing accurate information, directions, and follow-up.Prepare for and attend team huddles and shift handoffs to ensure a smooth patient flow.Perform various administrative and clerical duties, such as answering and routing calls, managing mail, activating overhead announcements, and ordering supplies.Resolve equipment issues and initiate requests for safety, security, and cleaning services.Utilize and maintain proficiency in various office technologies and clinical systems.Actively participate in departmental projects and initiatives focused on continuous process improvement.Minimum QualificationsEducation:High School Diploma / GEDExperience:No healthcare experience required - Basic customer service and computer skills.Licensure/ Certifications:None RequiredPER positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (prorated for part-time positions, internals not eligible)*Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, childcare and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.