Position summary:The Division of Developmental Medicine (DDM) is one of the largest and most comprehensive divisions of its type in the United States. The mission of the DDM is to improve the lives of infants, children, and adolescents with developmental and behavioral conditions, and to support them and their families throughout their child’s life span. As a Patient Experience Representative, you will work under close supervision to provide support to the administrative operations of Developmental Medicine and work to ensure the best possible patient experience by effectively coordinating services to patients and families. Key responsibilities:Patient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating with referring providers and practicesObtaining required authorizations to compile patient and staff schedulesScheduling patients and supporting patients encounterCheck In / Check Out:Greeting and directing patients, families and visitorsMonitoring daily schedule and coordinating flow with clinicians/supervisorsReconciling payments and preparing deposits, providing record of transactions in Hospital systemsFacilitating and directing communication with Financial CounselingAdministrative:Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency servicesProviding routine clerical support as neededMinimum qualificationsEducation:A high school level of education, bachelor’s degree preferredExperience:Prior customer service or administrative experience preferredThe ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situationsThe ability to work with diverse internal and external constituenciesSchedule: 8:30am to 5pm Monday through FridayThis role is eligible for a $2,000 sign on bonus (not eligible for internal candidates).Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

Position Summary:Works under close supervision to provide support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families. Demonstrates interest in and ability to departmental and organizational initiatives & projects with a focus on continuous process improvement. Performs various administrative functions requiring basic knowledge of programs and services. Provides positive and effective customer service that supports departmental and hospital operations.Key Responsibilities: Provides positive and effective customer service to patients, families, and visitors, responding to routine inquiries and involving supervisors for complex issuesGreets, screens, directs, and registers patients; enrolls patients and caregivers in the patient portalCollaborates with referring providers and practices to manage complex patient issues; may rotate in call centersSchedules patient encounters and procedures under supervision; monitors daily schedules and coordinates flow to optimize patient experiencePrepares for and attends shift handoffs and team huddlesCollects patient vitals (e.g., height, weight, temperature) and completes questionnaires in EMR as neededPrepares examination rooms, assists patients, and ensures routine forms are ready for appointmentsCollects and processes patient demographics, insurance/payment, referral info, and clinical documentation; obtains authorizations and verificationsCollects co-payments, reconciles deposits, and provides accurate records in hospital systemsTranscribes treatment and billing data; communicates with other departments for clinical and administrative servicesAnswers, screens, and routes calls; triages urgent calls and initiates emergency services when requiredMaintains calendars, schedules meetings/events, and supports logistics for departmental programs and presentationsProvides general clerical support, including organizing documents, processing mail, photocopying, and handling recordsProcesses prescription refills, letters, and external requestsUses office and hospital systems (e.g., Microsoft Office, scheduling, billing applications) efficientlyParticipates in process improvement initiatives and supports internal changes to systems and proceduresMinimum QualificationsEducation:High School Diploma/ GEDExperience:No healthcare experience required - Basic customer service and computer skills. Makes use of customer service knowledge to assist patients and families in resolving problems. Conveys a positive demeanor when interacting with patients, families, and coworkers. Ability to communicate in a clear, effective manner both orally and in writing and demonstrate empathy in difficult personal situations. Ability to work with diverse internal and external constituencies. Demonstrates the ability to pay attention to detail and accuracy. Schedule:Monday & Tues 10:30AM-7:00PM Wed-Fri 8:30AM-5:00PMThis role is eligible for a $2,000 sign on bonus (not eligible for internal candidates and not eligible for former BCH employees who worked here in the past 2 years). Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes.

Position Summary:The Patient Experience Representative II is 100% onsite in Needham and will be responsible for monitoring clinic activity to ensure the best possible patient experience. Assists with resolving customer service and scheduling issues. Provides positive and effective customer service that supports departmental and hospital operations.Key Responsibilities:Interacts and provides positive and effective customer service to patients and families.Response to routine inquiries about hospital protocol, policies and procedures.Greets and directs patients, families, and visitors.Manage large amounts of inbound and outbound calls in a timely manner.Provides the patient with the required forms and obtains appropriate signatures: General consent, Healthcare Proxy, Compliance documentation, Rights and Responsibilities, Generates patient labels and identification bracelets.Prepare admission-related documentation and patient chart process, to ensure a seamless and timely admission process.Notifies Charge RN of patient arrival.Process patient transfer/discharge paperwork. Confirm discharge paperwork is received, accurate and reflects patient information. Requests ambulance pick up.May be required to assist with End of life procedures with Bereavement Coordinator.Answer, screen and route telephone calls. Record and forward messages and triage call for urgent information or services. Respond to requests for routine information or assistance within scope of knowledge and authority. Initiate call for emergency services as required.Open and sort mail, deliver and retrieve patient records, photocopy materials, sort, collate and distribute documents.Activate overhead announcements (Admissions, Code Blues, Staff Assists).Other duties as assigned.Minimum QualificationsEducation:High School Diploma / GEDExperience:Internal: Minimum 6 months as a PERExternal: Minimum of 6 months relevant healthcare experience.PER positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (prorated for part-time positions, internals not eligible)Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, childcare and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.#LIonsite

Position Summary/ Department Summary:The Senior PER will be responsible for monitoring clinic activity to ensure the best possible patient experience. Assists with resolving customer service and scheduling issues. Provides positive and effective customer service that supports departmental and hospital operations. Obtains and records required authorizations on electronic or manual scheduling systems to compile and distribute patient and staff schedules. Monitors daily schedule to optimize resource utilization and patient experience. Answers, screens, and routes telephone calls, records, and forwards messages, and triages calls for urgent information or services. Responds to requests for routine information or assistance within scope of knowledge and authority. Initiates call for emergency services as required. Participates in the development of training programs to update staff on department/hospital processes, including patient experience-focused initiatives and computer training. Demonstrates high-level problem-resolution skills, teamwork, and multitasking. Participates in and contributes to departmental and organizational initiatives projects with a focus on continuous process improvement.Key Responsibilities:Provide positive customer service by greeting patients and families, managing a high volume of calls, and directing inquiries about hospital procedures.Manage the entire patient registration process, including collecting demographic and insurance information, generating patient ID bracelets, and obtaining necessary signatures and authorizations.Process all patient admission, transfer, and discharge paperwork, and notify the appropriate units of patient arrival.Handle various administrative duties, such as answering and routing calls, managing mail, activating overhead announcements for codes and admissions, and ordering supplies.Perform clerical and coordination tasks, including managing equipment issues, initiating safety and security requests, and communicating with other departments to coordinate services.Schedule, cancel, or reschedule patient appointments, tests, and procedures, and obtain necessary authorizations.Utilize all relevant office technology and clinical systems, including electronic health records and patient portals.Participate in training and cross-training other staff on department systems and procedures, as well as assisting with continuous process improvement initiatives.Minimum QualificationsEducation:High School Diploma / GEDExperience:Minimum of 1 year as a PER or related healthcare experienceLicensure/ Certifications:None RequiredThis role is eligible for a $2,000 sign on bonus (not eligible for internal candidates and not eligible for former BCH employees who worked here in the past 12 months)Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, childcare and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

Position Summary/ Department Summary:The Patient Experience Representative II will be responsible for monitoring clinic activity to ensure the best possible patient experience. Assists with resolving customer service and scheduling issues. Provides positive and effective customer service that supports departmental and hospital operations.Key Responsibilities:Interacts and provides positive and effective customer service to patients and families.Response to routine inquiries about hospital protocol, policies and procedures.Greets and directs patients, families, and visitors.Manage large amounts of inbound and outbound calls in a timely manner.Provides the patient with the required forms and obtains appropriate signatures: General consent, Healthcare Proxy, Compliance documentation, Rights and Responsibilities, Generates patient labels and identification bracelets.Prepare admission-related documentation and patient chart process, to ensure a seamless and timely admission process.Notifies Charge RN of patient arrival.Process patient transfer/discharge paperwork. Confirm discharge paperwork is received, accurate and reflects patient information. Requests ambulance pick up.May be required to assist with End of life procedures with Bereavement Coordinator.Answer, screen and route telephone calls. Record and forward messages and triage call for urgent information or services. Respond to requests for routine information or assistance within scope of knowledge and authority. Initiate call for emergency services as required.Open and sort mail, deliver and retrieve patient records, photocopy materials, sort, collate and distribute documents.Activate overhead announcements (Admissions, Code Blues, Staff Assists).Other duties as assigned.Minimum QualificationsEducation:High School Diploma / GEDExperience:Internal: Minimum 6 months as a PERExternal: Minimum of 6 months relevant healthcare experience.Schedule:7:30AM-4:00PMPER positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (prorated for part-time positions, internals not eligible)*Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, childcare and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

Position Summary/ Department Summary:The Patient Experience Representative II will be responsible for monitoring clinic activity to ensure the best possible patient experience. Assists with resolving customer service and scheduling issues. Provides positive and effective customer service that supports departmental and hospital operations.This role is eligible for a $2,000 sign on bonus (not eligible for internal candidates and not eligible for former BCH employees who worked here in the past 12 months)Key Responsibilities:Interacts and provides positive and effective customer service to patients and families.Response to routine inquiries about hospital protocol, policies and procedures.Greets and directs patients, families, and visitors.Manage large amounts of inbound and outbound calls in a timely manner.Provides the patient with the required forms and obtains appropriate signatures: General consent, Healthcare Proxy, Compliance documentation, Rights and Responsibilities, Generates patient labels and identification bracelets.Prepare admission-related documentation and patient chart process, to ensure a seamless and timely admission process.Notifies Charge RN of patient arrival.Process patient transfer/discharge paperwork. Confirm discharge paperwork is received, accurate and reflects patient information. Requests ambulance pick up.May be required to assist with End of life procedures with Bereavement Coordinator.Answer, screen and route telephone calls. Record and forward messages and triage call for urgent information or services. Respond to requests for routine information or assistance within scope of knowledge and authority. Initiate call for emergency services as required.Open and sort mail, deliver and retrieve patient records, photocopy materials, sort, collate and distribute documents.Activate overhead announcements (Admissions, Code Blues, Staff Assists).Other duties as assigned.Minimum QualificationsEducation:High School Diploma / GEDExperience:Internal: Minimum 6 months as a PERExternal: Minimum of 6 months relevant healthcare experience.Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, childcare and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

Position Summary/ Department Summary:Under general supervision, provides support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families. Actively participates in and contributes to departmental and organizational initiatives & projects with a focus on continuous process improvement. Performs various administrative functions requiring in-depth knowledge of programs and services. Provides positive and effective customer service that supports departmental and hospital operations. Recognizes opportunities and recommends process improvement opportunities to enhance operational efficiency while maintaining accuracy.Key Responsibilities:·Customer Service: Greets, screens, and directs patients, families, and visitors, and provides effective customer service in person and on the phone.·Registration: Registers new patients, verifies insurance information, and collects co-payments.·Patient Coordination: Monitors clinic activity, schedules appointments, and assists with patient flow to ensure a positive experience.·Administrative Tasks: Answers calls, manages calendars, schedules meetings and events, and provides clerical support.·Records Management: Collects and organizes patient medical records, processes letters, and handles prescription refill requests.·Technology Use: Utilizes office technology, including phone systems and various software applications, and enrolls patients in the patient portal.·Process Improvement: Contributes to departmental projects aimed at improving processes and systems.Minimum QualificationsEducation:High School Diploma / GEDExperience:Internal: Minimum 6 months as a PER;External: Minimum of 6 months relevant healthcare experienceThis role is eligible for a $2,000 sign on bonus (not eligible for internal candidates and not eligible for former BCH employees who worked here in the past 12 months)Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, childcare and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.