At Boston Children’s Hospital, the quality of our care and our inclusive hospital working environment lies in the diversity of our people. With patients from local communities and 160 countries around the world, we’re committed to reflecting the spectrum of their cultures while opening doors of opportunity for our team. Here, different talents, pursue common goals. Voices are heard and ideas are shared. Join us and discover how your unique contribution can change lives. Yours included.Position summaryYou will work under close supervision to provide support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families. You will demonstrate interest in and ability to departmental and organizational initiatives & projects with a focus on continuous process improvement. You will perform various administrative functions requiring basic knowledge of programs and services. You will provide positive and effective customer service that supports departmental and hospital operations.Key responsibilitiesPatient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating with referring providers and practicesObtaining required authorizations to compile patient and staff schedulesScheduling patients and supporting patients encounterCheck In / Check Out:Greeting and directing patients, families and visitorsMonitoring daily schedule and coordinating flow with clinicians/supervisorsReconciling payments and preparing deposits, providing record of transactions in Hospital systemsFacilitating and directing communication with Financial CounselingAdministrative:Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency servicesProviding routine clerical support as neededMinimum qualificationsEducation:A high school level of education, bachelor’s degree preferredExperience:Prior customer service or administrative experience preferredThe ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situationsThe ability to work with diverse internal and external constituenciesSchedule: 3:30-12am Every other Sat/Sun + ever other holidayBoston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

At Boston Children’s Hospital, the quality of our care and our inclusive hospital working environment lies in the diversity of our people. With patients from local communities and 160 countries around the world, we’re committed to reflecting the spectrum of their cultures while opening doors of opportunity for our team. Here, different talents, pursue common goals. Voices are heard and ideas are shared. Join us and discover how your unique contribution can change lives. Yours included.Position summaryYou will work under close supervision to provide support to the administrative operations of the Surgical unit and work to ensure the best possible patient experience by effectively coordinating services to patients and families. You will demonstrate interest in and ability to departmental and organizational initiatives & projects with a focus on continuous process improvement. You will perform various administrative functions requiring basic knowledge of programs and services. You will provide positive and effective customer service that supports departmental and hospital operations.Key responsibilitiesPatient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating with referring providers and practicesObtaining required authorizations to compile patient and staff schedulesScheduling patients and supporting patients encounterCheck In / Check Out:Greeting and directing patients, families and visitorsMonitoring daily schedule and coordinating flow with clinicians/supervisorsReconciling payments and preparing deposits, providing record of transactions in Hospital systemsFacilitating and directing communication with Financial CounselingAdministrative:Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency servicesProviding routine clerical support as neededMinimum qualificationsEducation:A high school level of education, bachelor’s degree preferredExperience:Prior customer service or administrative experience preferredThe ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situationsThe ability to work with diverse internal and external constituenciesSchedule: 3:30-11pm M-F 100% in personThis role is eligible for a $2,000 sign on bonus (not eligible for internal candidates).Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

Position Summary/ Department Summary: Monday - Friday (in-person) 40 hours a weekSchedule flexibility is needed to work shifts between 7:00am – 7:00pm.Travel to Boston, Brookline and Jamaica Plain is required (all locations are accessible by public transportation).Sign-on Bonus of $2,000 for full time (taxes/terms apply).Whether you have been in healthcare administration/customer service, or are looking for a new career change, the Float Pool is a great way for you to learn about different medical departments at our Harvard teaching medical hospital. After successful completion of training, the Patient Experience Representative/Patient Access (PER) will work in a variety of different ambulatory clinic areas as well as support telephone page operations and our practice liaison program to provide administrative and customer service support. Key Responsibilities: Customer Service:Demonstrating positive and effective customer service that supports departmental and hospital operations, patients and families.Responding to routine inquiries about hospital protocol, policies and procedures.Greeting, screening and directing patients, families and visitors.May be required to rotate in departments with call centers.Patient Registration/Admissions/Discharge:May be required to collect height, weight and temperature and answer questionnaires in EMR.With guidance, may prepare rooms for examinations and provide assistance to patients according to established procedures and instructions.Recording and processing patient demographics, insurance/payment and referral information for all patient encounters.Collecting all necessary clinical documentation and information. Transcribing code and patient treatment information into a billing system.May collect, record and secure co-payments made by patients and families, reconcile payments and prepare deposits.Obtaining required authorizations, referrals and verifications of insurance to compile patient and staff schedules.Scheduling:Scheduling patient encounters and procedures to coordinate with and across providers, departments and institutions.Monitoring daily schedule and coordinating flow to optimize resource utilization and patient experience. Communicating with clinicians and/or supervisors and routing patients/visitors to maintain efficient patient/visitor flow.Administration:Answering, screening and routing telephone calls. Recording and forwarding messages and triaging calls for urgent information or assistance within scope of knowledge and authority.Scheduling meetings, programs and events. Maintaining calendars for physicians/supervisors.Assisting in organizing and scheduling conferences, seminars and other department-sponsored programs or events.Providing routine clerical support as needed.May collect and organize medical records, information, materials and supplies required for appointments.Technology:Utilizing all office technology, including phone systems, email, Microsoft Office, as well as clinical, scheduling and billing applications.Enrolling patients and caregivers in patient portal.Minimum Qualifications Education: High-school or GED diplomaExperience: Preferred customer service experience Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

Position Summary/ Department Summary: Monday - Friday (in-person) 40 hours a weekSchedule flexibility is needed to work shifts between 7:00am – 7:00pm.Travel to Boston, Brookline and Jamaica Plain is required (all locations are accessible by public transportation).Sign-on Bonus of $2,000 for full time (taxes/terms apply).Have you just graduated college this May, or are you recent college graduate *We can be flexible on start date if you need to start later this summer or after Labor Day! Ready to start a career in healthcare and want to learn more about different medical specialties The Float Pool is a great way for you to learn about different departments at our Harvard teaching pediatric hospital in an administrative/customer service capacity.After successful completion of training, the Patient Experience Representative/Patient Access (PER) Float will work in ambulatory clinic areas, telephone page operations, and/or the practice liaison program as part of the float pool to provide administrative and customer service support to departments.Key Responsibilities: Customer Service:Demonstrating positive and effective customer service that supports departmental and hospital operations, patients and families.Responding to routine inquiries about hospital protocol, policies and procedures.Greeting, screening and directing patients, families and visitors.May be required to rotate in departments with call centers.Patient Registration/Admissions/Discharge:May be required to collect height, weight and temperature and answer questionnaires in EMR.With guidance, may prepare rooms for examinations and provide assistance to patients according to established procedures and instructions.Recording and processing patient demographics, insurance/payment and referral information for all patient encounters.Collecting all necessary clinical documentation and information. Transcribing code and patient treatment information into a billing system.May collect, record and secure co-payments made by patients and families, reconcile payments and prepare deposits.Obtaining required authorizations, referrals and verifications of insurance to compile patient and staff schedules.Scheduling:Scheduling patient encounters and procedures to coordinate with and across providers, departments and institutions.Monitoring daily schedule and coordinating flow to optimize resource utilization and patient experience. Communicating with clinicians and/or supervisors and routing patients/visitors to maintain efficient patient/visitor flow.Administration:Answering, screening and routing telephone calls. Recording and forwarding messages and triaging calls for urgent information or assistance within scope of knowledge and authority.Scheduling meetings, programs and events. Maintaining calendars for physicians/supervisors.Assisting in organizing and scheduling conferences, seminars and other department-sponsored programs or events.Providing routine clerical support as needed.May collect and organize medical records, information, materials and supplies required for appointments.Technology:Utilizing all office technology, including phone systems, email, Microsoft Office, as well as clinical, scheduling and billing applications.Enrolling patients and caregivers in patient portal.Minimum Qualifications Education: High-school or GED diplomaExperience: Preferred customer service experience Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

Position Summary/ Department Summary:Works under close supervision to provide support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families. Demonstrates interest in and ability to departmental and organizational initiatives & projects with a focus on continuous process improvement. Performs various administrative functions requiring basic knowledge of programs and services. Provides positive and effective customer service that supports departmental and hospital operations.Key Responsibilities: Provides positive and effective customer service to patients, families, and visitors, responding to routine inquiries and involving supervisors for complex issuesGreets, screens, directs, and registers patients; enrolls patients and caregivers in the patient portalCollaborates with referring providers and practices to manage complex patient issues; may rotate in call centersSchedules patient encounters and procedures under supervision; monitors daily schedules and coordinates flow to optimize patient experiencePrepares for and attends shift handoffs and team huddlesCollects patient vitals (e.g., height, weight, temperature) and completes questionnaires in EMR as neededPrepares examination rooms, assists patients, and ensures routine forms are ready for appointmentsCollects and processes patient demographics, insurance/payment, referral info, and clinical documentation; obtains authorizations and verificationsCollects co-payments, reconciles deposits, and provides accurate records in hospital systemsTranscribes treatment and billing data; communicates with other departments for clinical and administrative servicesAnswers, screens, and routes calls; triages urgent calls and initiates emergency services when requiredMaintains calendars, schedules meetings/events, and supports logistics for departmental programs and presentationsProvides general clerical support, including organizing documents, processing mail, photocopying, and handling recordsProcesses prescription refills, letters, and external requestsUses office and hospital systems (e.g., Microsoft Office, scheduling, billing applications) efficientlyParticipates in process improvement initiatives and supports internal changes to systems and proceduresMinimum QualificationsEducation:High School Diploma/ GEDExperience:No healthcare experience required - Basic customer service and computer skills. Makes use of customer service knowledge to assist patients and families in resolving problems. Conveys a positive demeanor when interacting with patients, families, and coworkers. Ability to communicate in a clear, effective manner both orally and in writing and demonstrate empathy in difficult personal situations. Ability to work with diverse internal and external constituencies. Demonstrates the ability to pay attention to detail and accuracy. Schedule: Monday- Friday, Hybrid after training. Please note this position is temporarily based out of Waltham for onsite days *PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions* Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes.

Position Summary/ Department Summary:Please note there is a 6 week/40 hours a week training commitment that is required which could include day/evening + weekend training before you go into your per diem shift. Full flexibility is needed during this training period. Schedule - Every other weekend/holiday. The off weekend is on-call and the off holidays are on-call as well. Saturday 7:00am-4:00pm and Sunday 7:30am-4pm. Holidays 7:30am-4pm.Key Responsibilities:Emergency Department - Admitting teamProviding positive and effective customer service that supports departmental and hospital administrative operations.Scheduling patient encounters and procedures to coordinate within and across providers, departments, and institutions.Answering, screening and routing telephone calls. Recording and forwarding messages and triaging calls for urgent information or services. Responding to requests for routine information or assisting within scope of knowledge and authority. Initiating calls for emergency services as required.Collaborating and communicating with referring providers and practices to facilitate management of complex patient issues.Greeting and directing patients, families and visitors.Monitoring daily schedule and patient flow to optimize resource utilization and patient experience.Communicating with clinicians and/or supervisors and routing patients/visitors to maintain efficient patient/visitor flow.Serving as a liaison with Engineering, ESD, Biomedical Engineering, and Materials Management to resolve equipment, supply, cleaning and safety issues; Following through on identified problems.Collecting and organizing medical records, information, materials and supplies required for admissions or encounters. Preparing requisitions and other standard forms as requested by clinician or supervisor.Verifying, recording and processing patient demographics, insurance/payment and referral information for patient encounters. Collecting all necessary clinical documentation and information.Collecting, compiling and forwarding related documentation for reimbursement.Minimum Qualifications Education:High-school or GED diploma. Bachelor's degree preferred. Experience:Superb customer service, keen attention to detail, strong computing skills with ability to learn new software quickly and ability to work in multiple systems simultaneously. A minimum of five shifts in a six-week period are required and must include some weekend shifts. Holiday shifts are required. Training requires approximately 6-8 weeks equivalent of full time shifts.Ability to work independently and as part of a team.Preferred experience such as customer service, administrative, or experience in a health care setting. The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations. #Li-Onsite

Position Summary/ Department Summary:Join our acclaimed Department of Plastic and Oral Surgery and discover how your talents can change lives. The Department of Plastic and Oral Surgery provides world-renowned plastic and maxillofacial care to 17,000 patients across Massachusetts, New England, and the world each year. At Boston Children’s Hospital, success is measured through providing the highest quality customer service, while changing lives by delivering excellent care. The Department has led innovations in many areas including 3-D printing, simulated surgeries, facial reanimation, research and treatment for Vascular Anomalies. As the Department continues to innovate and grow, we are looking for individuals like yourself who are passionate about providing the best pediatric healthcare. The ideal candidate is motivated and hardworking and can multitask in a fast-paced environment. They are flexible and resourceful in high-priority situations to achieve superior care for the patient. Learn more about how you can become part of the team helping deliver life changing care with the Plastic & Oral Surgery Department here.Key Responsibilities: Physician Support: Working with other team members to monitor the physicians’ clinical, operative, meeting, and personal schedule/calendar. Scheduling: Scheduling and registering patients for office visits and procedures. Obtaining and updating patient demographic, insurance, and primary care/referring doctor information.Physician and department liaison: Being the primary contact between the physician and patient families. Helping answer and resolving patient issues and concerns. Managing patient call volume; answering appointment requests and routing incoming calls to appropriate destination.Coordination of care: Acting as the face of the practice and managing every step of the patient’s care. Communicating the plan of care to the family.Clinic management: Preparing charts for physician’s clinics and checking patients in for various appointments. Organizing all patient information, including verifying insurance and obtaining required medical records and approved insurance referral authorizations on each patient. Promptly and accurately logging updated information.Administrative tasks: Patient correspondence, distributing incoming mail, sorting and uploading outside notes and radiographs into the patient’s medical record. Processing patient paperwork and requests and assisting in letter writing and various projects and tasks when needed.Minimum QualificationsEducation:High School Diploma/ GED. Experience:Dental administrative and/or general medical surgical scheduling experience a plus. Basic customer service and computer skills. Strong communication skills.Ability to work with diverse internal and external constituencies. Demonstrates the ability to pay attention to detail and accuracy. Schedule: M- F, HYBRID, Shifts can be either 7:30am-8:30am- 4pm/5:00 pm. Location can be either Waltham or Boston.*PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions* Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes.

Position summaryThe Senior PER ensures an optimal patient experience by monitoring clinic activity, resolving service and scheduling issues, and managing daily schedules. They provide high-level customer service, obtain necessary authorizations, triage calls, support emergency communication, and assist with training initiatives. They demonstrate strong problem-solving, multitasking, and contribute to continuous process improvement efforts.Key responsibilities1. Customer ServiceProvides effective service to patients, families, and visitors.Answers questions on policies and procedures; resolves complex issues.Greets, screens, registers, and directs patients.Coordinates with providers on patient issues.May rotate in call center settings.2. Patient Registration/Admissions/DischargeVerifies and records patient, insurance, and referral info.Collects co-pays, reconciles payments, and prepares deposits.Gathers clinical data (e.g., height, weight, temperature); assists in room prep.Prepares records, forms, and required documentation.Supports billing, authorizations, and reimbursement processes.Serves as a resource on policies and procedures.3. SchedulingSchedules visits and procedures across departments.Manages daily flow and communicates with staff to maintain efficiency.4. Patient Flow CoordinationParticipates in shift handoffs and team huddles.5. AdministrationManages calendars, meetings, and events.Provides clerical support and triages calls.Organizes records, supplies, and forms for visits.Coordinates with departments and processes mail, documents, and prescriptions.6. TrainingTrains and cross-trains staff on systems and procedures.Shares updates and resolves workflow issues.Acts as a resource on operations and billing.7. TechnologyUses office systems and hospital applications.Enrolls patients in portals.8. Process ImprovementSupports and implements process improvement initiatives.Minimum qualificationsEducation:A high school level of education.Experience:Minimum of 1 year as a PER or related healthcare experience. Can perform the actions associated with this skill without assistance. Is considered "a person to ask" when difficult questions arise. Capable of coaching others by translating complex nuances into easy-to-understand terms. Able to successfully complete tasks as requested. Help from an expert may be required from time to time can discuss the application and implications of changes to processes, policies, and procedures in patient experience. Understands needs and takes a proactive approach to meeting their needs in an effective and timely manner. Uses non-technical language skillfully to ensure effective communication with customers from all levels of understanding. Builds and maintains effective working relationships. Ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations. Ability to work with diverse internal and external constituencies.Schedule: M-F. Hybrid. There is a clinic day in Waltham and in Brookline weekly.This role is eligible for a $2,000 sign on bonus (not eligible for internal candidates).Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.