Position Summary/ Department Summary: Nurse Practitioner or Physician Assistant - Pediatric Intermediate Care Unit Nurse Practitioner (APRN) or Physician Assistant (PA) to function on the inpatient Pediatric Intermediate Care Unit (PIMCU) at Boston Children’s Hospital. This PIMCU APP will serve as the primary provider on the PIMCU team, facilitating the delivery of safe and quality clinical care while partnering with collaborating physicians, pediatric trainees, and nursing teams to promote optimal clinical care. Key Responsibilities: Delivery of comprehensive clinical care to infants, children, and adolescents with acute or chronic medical conditions requiring intensive nursing and medical support outside of the ICU setting Collaborate closely with the supervising physician to conduct thorough patient assessments, obtain medical histories, perform physical examinations, and diagnose developmental and health concerns Active participation in PIMCU medical rounds including presentation, development and implementation of evidence-based treatment plans Opportunity for participation in quality improvement and research initiatives Setting is a fast-paced inpatient environment, requiring collaboration across multiple consulting teams and interdisciplinary colleagues 36 hours per week; 50% day/night rotation, every 3rd weekend, 12-hour shifts Minimum Qualifications Education: Master’s degree in Nursing or Physician Assistant Studies Experience: A minimum of 2+ years inpatient pediatric experience with preference for those with experience in caring for higher acuity or higher complexity patients. 1+ year of Pediatric NP or PA experience preferred Would consider new graduate nurse practitioner with recent pediatric inpatient RN experience, minimum 2 years ideal with a similar patient population. Licensure/ Certifications: A current Massachusetts NP (PNP preferred will consider a FNP with pediatric experience) or PA license required BLS required, PALS strongly preferred **Sign-on bonus of $4,500.00 for part-time (36 hours) APP hires (who have not worked at BCH in the past 2 years.)Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork. bchAPP

Position Summary: Working as an inpatient team member within the Oncology Service at Boston Children’s Hospital to provide care for inpatient pediatric patients and families.Collaborating with a multidisciplinary team to provide comprehensive and quality family centered care and clinical oversight in a fast paced, collaborative environment with multiple opportunities for learning.Working 36hrs/week; rotating days/nights and weekendsMinimum Qualifications:EducationA Master’s of Science Degree in Nursing (MSN) or Master’s degree in Physician Assistant Studies.ExperienceA minimum of 2 years NP or PA experience required. Pediatric hematology/oncology or BMT RN/NP/PA experience preferred.License/Certification:A current NP or PA license.Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

Position Summary/ Department Summary:Nurse Practitioner Inpatient Pain TeamKey Responsibilities:Providing care to infants, children, adolescents, young adults with pain from acute and chronic illnesses in the inpatient setting. Collaborating with an interdisciplinary team to conduct patient assessments, medical histories, physical exams and develop a plan of care based on the source of pain and patient needs.Facilitating collaboration with members of the multidisciplinary team and other consulting services to provide comprehensive care for optimal patient outcomes.Participating in quality and safety initiatives and research.Providing consultation and education to staff members, patients and families as needed on pertinent topics36 hours per week, less than 50% day/night rotation, 12 hour shifts, with every 4th weekend (Flexible schedule arrangements are possible for those who are seeking a set schedule and need to work less nights, weekends and or holidays)Minimum QualificationsEducation:A Master’s Degree in NursingExperience:3-5 years’ experience in a pediatric setting, ideally with a pediatric intensive care backgroundExcellent critical thinking and communication skills are requiredLicensure/ Certifications:A current MA NP license BLS and PALS certification**Sign-on bonus of $4,500.00 for part-time (36 hours) APP hires (who have not worked at BCH in the past 2 years.)Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.bchAPP

Position Summary/ Department Summary:Nurse Practitioner/Physician Assistant, NICUKey Responsibilities:Managing the care of critically ill infants up to 6 months post-conceptual age, as part of a multidisciplinary team, on a 30-bed Level IV Neonatal Intensive Care Unit (NICU) Providing medical and surgical NICU care including but not limited to: airway and cardio-respiratory management, pain and sedation management, enteral and parenteral nutritional support, gastrointestinal disease management, congenital/genetic anomaly evaluationsSchedule is 36 hours per week (12-hour shifts), 50% rotation days and nights, weekend and holiday rotation requirements. Minimum QualificationsEducation:Masters of Science in Nursing or Masters in Physician Assistant Studies Experience:Must have at least 1 year experience in a Level III NICU or in a pediatric critical care setting. Will also consider a new graduate NP, PA, acute care PNP with NICU experience. Licensure/ Certifications:A current Massachusetts NP or PA license required (Neonatal NP or Acute Care Pediatric if an NP)*Sign-on bonus of $4,500.00 (for 36 hours) (for people who have not worked at BCH in the past 2 years.)Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamworkbchAPP

Position Summary/ Department Summary:Nurse Practitioner/Physician Assistant, NICUKey Responsibilities:Managing the care of critically ill infants up to 6 months post-conceptual age, as part of a multidisciplinary team, on a 30-bed Level IV Neonatal Intensive Care Unit (NICU) Providing medical and surgical NICU care including but not limited to: airway and cardio-respiratory management, pain and sedation management, enteral and parenteral nutritional support, gastrointestinal disease management, congenital/genetic anomaly evaluationsSchedule is 30 hours per week (12-hour shifts), 50% rotation days and nights, weekend and holiday rotation requirements. Minimum QualificationsEducation:Masters of Science in Nursing or Masters in Physician Assistant Studies Experience:Must have at least 1 year experience in a Level III NICU or in a pediatric critical care setting. Will also consider a new graduate NP, PA, acute care PNP with NICU experience. Licensure/ Certifications:A current Massachusetts NP or PA license required (Neonatal NP or Acute Care Pediatric if an NP)*Sign-on bonus of $3,750.00 (for 30 hours) (for people who have not worked at BCH in the past 2 years.)Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.bchAPP

Position Summary/ Department Summary:Temporary Nurse Practitioner Occupational Health ServicesKey Responsibilities:Provides work-related medical services to employees, volunteers, medical staff and associated personnel of Boston Children's Hospital, Franciscan Children’s Hospital and other staff as identified in future service development.Provides pre-placement screens, vaccinations, work-injury evaluations, managing workers compensation cases, completing timely and professional medical documentation and OSHA log documentation, ergonomics evaluations, wellness consultations and other medical services as needed for work population.Provides a caring relationship that facilitates health and healing.Working 40 hours per week, day shifts Monday through Friday starting September 2025 through March 2026Minimum QualificationsEducation:A Master’s Degree in NursingExperience:1 year of direct NP experience, preferably adult experienceOccupational Health NP, Primary Care NP, Urgent Care NP, or College Health NP experience, preferredLicensure/ Certifications:A current license from the Commonwealth of Massachusetts to practice as a Registered Nurse and a Certified Nurse Practitioner (CNP)Current National Certification as a Certified Nurse Practitioner (CNP) to care for staff ages 16+ granted by a Board recognized certifying organizationMA Controlled Substance RegistrationDEA LicenseBoston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, childcare and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.bchAPP

Position Summary:Working as an inpatient team member within the Hematology program at Boston Children’s Hospital.Collaborating with a multidisciplinary team to provide family centered care and clinical oversight in a fast paced, collaborative environment with multiple opportunities for learning.Working 40 hour/week days. *Sign-on bonus of $5,000.00 for eligible new hiresMinimum Qualifications:EducationA Master’s of Science Degree in Nursing (MSN) or Master's degree in Physician Assistant StudiesExperienceA minimum of 2 years pediatric hematology experience.Nurse practitioner/ Physician Assistant experience preferredLicense/Certification:A current NP or PA license.Boston Children’s Hospital offers competitive compensation and unmatched benefits, including affordable health, vision and dental insurance, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition Reimbursement, and discounted rates on T-passes (50% off). Discover your best.

Department SummaryOur 30-bed MSICU cares for medical and surgical patients ranging from newborn to early adult. The patient population is diverse with a variety of medical and surgical needs. Our newborn population primarily includes patients with congenital diaphragmatic hernia or those needing extracorporeal membrane oxygenation (ECMO) soon after birth. The children and early adults have a variety of diagnoses, including but not limited to acute respiratory distress syndrome, multiple trauma, septic shock, congenital malformations, and liver, lung, and kidney transplantation. We are seeking a qualified Nurse Practitioner or Physician Assistant to become an integral part of a team that believes in the value of personalized care and the power of multidisciplinary teams to provide the very best care possible to our patients and their families.Key ResponsibilitiesProvide care to infants, children, and adults with critical illness.Collaborate with supervising physicians to conduct patient assessments, medical histories, physical exams, and diagnose health and developmental problems.Manage therapeutic regimens for patients with acute and chronic disease according to approved guidelines.Participate in intensive care unit medical rounds, including presenting clinical information and updates on patient progress and management.Assist with establishing treatment plans and participate in all teaching activities conducted by the MSICU attending staff.Participate in ongoing research in the MSICU and offer expertise as a consultant and educator to other staff.Minimal QualificationsEducationMaster of Science in Nursing or Master of Science in Physician Assistant StudiesExperienceMinimum of 1 year of critical care experience as an Advanced Practice Provider preferred. Candidates with 2-3 yrs critical care experience as an RN may also be considered.Solid medical knowledge base for critical care medicine; pediatric experience preferred.Critical thinking skills and adaptability.Excellent communication skills and ability to work collaboratively with medical and surgical colleagues, staff, and trainees.Schedule: 40 hours/week, nights, every 4th weekend, and some holidays.Licensure/CertificationsCurrent MA NP or MA PA license with PNP or FNP certificationSign-on bonus of $5,000.00 (for people who have not worked at BCH in the past 2 years)Please note:During a public health emergency, individuals in this role may be expected to take on additional duties to respond to organizational needs.Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, childcare and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.bchAPP

Position SummaryThe Inpatient Medicine Advanced Practice Provider (APP) Fellowship will provide Nurse Practitioners and Physician Assistants with a broad experience across inpatient medical settings. Clinical practice will be focused in the Renal, End-Stage Renal, Immunology, Endocrine, Adolescent Medicine, GI/Hepatology and Admission Team settings. This full-time, 6-month APP Fellowship will build competency by means of hands–on direct care experiences, didactic classes, simulation and presentations. The APP Fellows will train with physicians and APPs, and integrate with members of the multidisciplinary team. APP Fellows will be supported by a core team of MD/NP/PA leaders, APP liaisons, preceptors, and mentors. Clinical time will include night/weekend rotation.Key ResponsibilitiesFront-line care and coordination of pediatric patients including assessment, diagnosis, pharmacological and non-pharmacological interventions, bedside procedures, and family centered care of patients and their families.Consult and collaborate with acute care providers and interdisciplinary team members on all assigned inpatients during daily rounds. Conducting patient assessment and medical history, physical exams, and diagnosing health and developmental problems.Care for patients with both acute and chronic disease by managing therapeutic regimens according to approved guidelines.Participate in ongoing research and quality improvement initiatives, as well as facilitation of patient/family and multidisciplinary team.Schedule: 36 hours, 50% day/night rotation, every 3rd weekend. Three 12-hour shifts per week.Fellowship start date: October and December cohortsCover letter preferredMinimal QualificationsEducationGraduate from an accredited Master of Physician Assistant Studies or Masters of Science in Nursing (MSN) / Nurse Practitioner (NP) or Doctorate of Nursing Practice (DNP) Program.ExperienceOpen to new graduates or experienced PAs and NPsLicensure/CertificationsPA, NP Board Certification (PNP-PC, PNP-AC, FNP)Massachusetts NP or PA licenseMCSR and DEA upon hireBLS upon hirePALS & ACLS certification within 3 months of hirePlease note:During a public health emergency, individuals in this role may be expected to take on additional duties to respond to organizational needs.Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, childcare and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.bchAPP

Advanced Cardiac Therapies (ACT) Nurse Practitioner or Physician Assistant Position SummaryWe are seeking a Nurse Practitioner or Physician Assistant to join our Advanced Cardiac Therapies (ACT) Team caring for patients with cardiomyopathy, heart failure, and pre-and post-transplant.Key Responsibilities• Partner with Physicians, Nurse Practitioners, staff nurses, administrative support staff and Multidisciplinary team members to provide comprehensive care across a variety of settings including the inpatient ward, cardiac catheterization suite, Cardiac ICU, and cardiac clinic.• Frequent contact with patients and families to support the longitudinal care needs in the home setting.• Responsibilities may include daily inpatient rounds, weekly team meetings, clinic session attendance, documentation, billing, prescriptions and prior authorization, referrals, education and anticipatory guidance and other longitudinal care coordination needs. Additional opportunity for cross coverage of lung transplant patients.• Schedule: 40 hours per week, four 10-hour shifts Monday through Friday. Minimal QualificationsEducation• A Master's in Nursing or Master of Science in Physician Assistant StudiesExperience • 5+ years of pediatric RN experience required.• 2-3 years of cardiac nursing experience at Boston Children’s Hospital preferred.• 3-5 years of Advanced Practice experience assisting in the care coordination of patients with complex medical needs, strongly preferred.• PA rotations in pediatric cardiology and transplant experience preferred• Experience managing pediatric complex care, and/or outpatient clinic experience preferred.• Superb communication skills, flexibility and demonstrated ability to work as a team.• Leadership experience preferred.• Must be highly organized with strong written and verbal skills and EMR competency.Licensure/Certifications• Current MA NP or MA PA license with PNP or FNP certification• Willingness to pursue certification as a Transplant Coordinator.• BLS and PALS certification required *Sign-on bonus of $5,000.00 (for people who have not worked at BCH in the past 2 years.)Please note:During a public health emergency, individuals in this role may be expected to take on additional duties to respond to organizational needs.Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, childcare and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.bchAPP

Position Summary/ Department Summary:Temporary- Nurse Practitioner at Martha Eliot Health Center in Jamaica Plain. This role is targeted to start in approximately late September 2025 and run to approximately March 2026. Please note this role does not come with benefits.Key Responsibilities:Assessing, diagnosing, treating, and referring our pediatric patient population.Providing both urgent care and well visit care (including histories, exams, and anticipatory guidance) with a focus on patients age newborn-22 years of age Collaborating with multidisciplinary members of the health care team to design and implement evidence-based care.Developing and recommending standards, policies, and procedures of patient care.Participating in hospital, departmental and multidisciplinary programs, committees, and special projects.Working 40 hours per week: including full days on Mondays and Fridays, Tuesday afternoons, Thursday evenings from 5-7:30 pm. (Off on Wednesdays). Every 2 month weekend schedule at CHPCC. Minimum QualificationsEducation:A Master’s Degree in NursingExperience:3-5 years NP experience in pediatric primary care (New Grad NPs with previous BCH or strong acute care RN experience would be considered)Ability to work a weekend rotation to the primary care clinic on the Longwood main campus.Bilingual skills (preferred)Licensure/ Certifications:MA NP license- Pediatric Nurse Practitioner (PNP)

Department SummaryOur Waltham Psychiatry Service includes both our 12-bed inpatient psychiatric unit that provides psychiatric assessment and brief intensive treatment for patients who are in the midst of a psychiatric crisis, and our Community Based Acute Treatment (CBAT) Program, a 12-bed intensive, short-term acute residential unit for children and adolescents experiencing behavioral health difficulties. Our CBAT program provides children with treatment and stabilization in a structured setting that can act as an alternative to inpatient psychiatric hospitalization or a bridge between an inpatient hospitalization and home. We work with families to help children to learn living and coping skills in a safe community environment that supports a successful return to their family and school.Key Responsibilities:Provides nursing professional development expertise as an educator, facilitator, change agent, leader and researcher through the processes of collaboration, consultation, facilitation and educationCoordinates orientation activities for RNs and Milieu Counselors for inpatient programs. Collaborating with leaders to schedule and evaluate progress in orientation. Supports the development of the bedside nurse through knowledge to achieve excellence in the delivery of evidenced based psychiatric practicesServes as a role model delivering group and individually focused therapeutic interventionsIncorporates principles of adult learning in the planning, implementation, and evaluation of education programsCreates a professional nursing climate to meet the needs of the diverse unit and global needs of the Boston Children’s Hospital systemPlans and implements programs for a wide variety of educational initiatives including program development, planned and real time educational offerings/support to advance clinical practice, specialty certification, leadership development, instruction and evaluation with emphasis on nursing orientation and professional development at the program levelDemonstrates well developed communication skills, both written and oral, comfort with technologies, simulation and advanced skills in clinical pediatric care, education, and evidence based practice tools and techniques40 hours – 8 hour days, mostly day shift Monday - Friday with occasional time spent connecting with permanent off-shift employeesMinimum QualificationsEducation:BSN required, MSN preferredCurrent Massachusetts RN licenseExperience:3 years of clinical nursing experience requiredClinical educator or nursing instructor experience preferredLeadership and pediatric experience as well as project management experience preferredThe ability to be flexible, to innovate, and display enthusiasm and passion for the roleLicensure/ Certifications:Current Massachusetts license as a Registered Nurse (RN)Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

Position Summary:The Boston Children's Hospital Critical Care Transport Team utilizes Emergency Medical Technicians to work collaboratively with the clinical team and the communication center, delivering safe, efficient, family-centered care to patients requiring critical care in transit. The EMT works within their scope of practice, following all team, hospital, and Massachusetts Office of Emergency Medical Services policies and protocols.Starting salary $27/hrKey Responsibilities:Managing transport equipment.Operating the Boston Children’s Hospital ambulance.Managing radio critical care transport team telephone requests.Manage Emergency Department referrals (“expects”) from the region.Arranging ambulance discharges from Boston Children’s Hospital.Trauma activations.Coordinating the transfer of diagnostic images.Facilitating telemedicine consults with several hospital emergency departments.36hrs; rotating days/nights and weekends.Minimum QualificationsEducation:A high school diploma or equivalent.Experience:A Minimum of 3 years EMT experience required.Experience in a 911 system is preferred.Good communication skills.The ability to work on a team.Licensure/ Certifications:Massachusetts Certified Emergency Medical Technician.Massachusetts driver's license/or equivalent.*This role is eligible for a $5,000.00 sign on bonus (not eligible for internal candidates and not eligible for former BCH employees who worked here in the past 2 years).Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

Department Summary:The Behavioral Health Transport Program, staffed with an Emergency Medical Technician (EMT) and a Behavioral Health Counselor (BHC), utilizing non-ambulance vehicles, will offer an alternative model to safely and appropriately facilitate transport for behavioral health patients receiving care at Boston Children’s Hospital and Franciscan Children’s to other behavioral health facilities.Key Responsibilities:Provides assistance in the transport and management of behavioral health patients between facilities, monitoring patients for physical and psychological safety.Operates vehicle in accordance with Massachusetts driving laws.Able to recognize signs of escalating behavior, agitation or psychiatric distress.Collaborates with mental health professionals to follow individualized care plans when available and utilized de-escalating techniques when appropriate.Demonstrates knowledge of operation of transport vehicle and equipment and ensures proper functioning prior to transport.Demonstrates continued professional growth through continuing education while maintaining competency as an EMT through required training and/or education. Also participates in Quality Assurance Program in conjunction with the Medical Director, Program Manager, and other medical control physicians.18hrs; days with rotating weekends.Minimum QualificationsEducation:A high school diploma or equivalent.Experience:At least 3 years of previous EMT experience required.Experience in an emergency (911) system preferred.Work required the analytical skills to gather and interpret data in situations in which the information or problems are relatively routine.Work requires frequently sitting, standing and walking for long periods. Requires bending, crouching and kneeling. Requires use of hands and fine motor skills, frequently lifting up to 50lbs. Must be able to work in small, confined spaces and be able to work in a mobile environment.Licensure/ Certifications:Massachusetts Certified Emergency Medical Technician.Massachusetts driver's license/or equivalent.Current in Basic Life Support for the Health Care ProviderBoston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

At Boston Children’s Hospital, the quality of our care and our inclusive hospital working environment lies in the diversity of our people. With patients from local communities and 160 countries around the world, we’re committed to reflecting the spectrum of their cultures while opening doors of opportunity for our team. Here, different talents, pursue common goals. Voices are heard and ideas are shared. Join us and discover how your unique contribution can change lives. Yours included.Position summaryYou will work under close supervision to provide support to the administrative operations within the Med Surge ICU and will work to ensure the best possible patient experience by effectively coordinating services to patients and families. You will demonstrate interest in and ability to departmental and organizational initiatives & projects with a focus on continuous process improvement. You will perform various administrative functions requiring basic knowledge of programs and services. You will provide positive and effective customer service that supports departmental and hospital operations. Key responsibilitiesPatient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating with referring providers and practicesObtaining required authorizations to compile patient and staff schedulesScheduling patients and supporting patients encounterCheck In / Check Out:Greeting and directing patients, families and visitorsMonitoring daily schedule and coordinating flow with clinicians/supervisorsReconciling payments and preparing deposits, providing record of transactions in Hospital systemsFacilitating and directing communication with Financial CounselingAdministrative:Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency servicesProviding routine clerical support as neededMinimum qualificationsEducation:A high school level of education, bachelor’s degree preferredExperience:Prior customer service or administrative experience preferredThe ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situationsThe ability to work with diverse internal and external constituenciesSchedule: 11pm-7:30am Sun-ThursThis role is eligible for a $2,000 sign on bonus (not eligible for internal candidates).Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

Position Summary/ Department Summary:Please note there is a 6 week/40 hours a week training commitment that is required which could include day/evening + weekend training before you go into your shift. Full flexibility is needed during this training period. $2,000 sign-on bonus (terms/taxes apply).Key Responsibilities: Emergency Department - Patient Experience Representative. 3pm-11:30pm including alternating weekends and holidaysProviding positive and effective customer service that supports departmental and hospital administrative operations.Scheduling patient encounters and procedures to coordinate within and across providers, departments, and institutions.Answering, screening and routing telephone calls. Recording and forwarding messages and triaging calls for urgent information or services. Responding to requests for routine information or assisting within scope of knowledge and authority. Initiating calls for emergency services as required.Collaborating and communicating with referring providers and practices to facilitate management of complex patient issues.Greeting and directing patients, families and visitors.Monitoring daily schedule and patient flow to optimize resource utilization and patient experience.Communicating with clinicians and/or supervisors and routing patients/visitors to maintain efficient patient/visitor flow.Serving as a liaison with Engineering, ESD, Biomedical Engineering, and Materials Management to resolve equipment, supply, cleaning and safety issues; Following through on identified problems.Collecting and organizing medical records, information, materials and supplies required for admissions or encounters. Preparing requisitions and other standard forms as requested by clinician or supervisor.Verifying, recording and processing patient demographics, insurance/payment and referral information for patient encounters. Collecting all necessary clinical documentation and information.Collecting, compiling and forwarding related documentation for reimbursement.Minimum Qualifications Education:High-school or GED diploma. Bachelor's degree preferred. Experience:Superb customer service, keen attention to detail, strong computing skills with ability to learn new software quickly and ability to work in multiple systems simultaneously. A minimum of five shifts in a six-week period are required and must include some weekend shifts. Holiday shifts are required. Training requires approximately 6-8 weeks equivalent of full time shifts.Ability to work independently and as part of a team.Preferred experience such as customer service, administrative, or experience in a health care setting. The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations. Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.#Li-Onsite

At Boston Children’s Hospital, the quality of our care and our inclusive hospital working environment lies in the diversity of our people. With patients from local communities and 160 countries around the world, we’re committed to reflecting the spectrum of their cultures while opening doors of opportunity for our team. Here, different talents, pursue common goals. Voices are heard and ideas are shared. Join us and discover how your unique contribution can change lives. Yours included.Position summaryYou will work under close supervision to provide support to the administrative operations within the Medicine ICP unit. You will work to ensure the best possible patient experience by effectively coordinating services to patients and families. You will demonstrate interest in and ability to departmental and organizational initiatives & projects with a focus on continuous process improvement. You will perform various administrative functions requiring basic knowledge of programs and services. You will provide positive and effective customer service that supports departmental and hospital operations.Key responsibilitiesPatient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating with referring providers and practicesObtaining required authorizations to compile patient and staff schedulesScheduling patients and supporting patients encounterCheck In / Check Out:Greeting and directing patients, families and visitorsMonitoring daily schedule and coordinating flow with clinicians/supervisorsReconciling payments and preparing deposits, providing record of transactions in Hospital systemsFacilitating and directing communication with Financial CounselingAdministrative:Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency servicesProviding routine clerical support as neededMinimum qualificationsEducation:A high school level of education, bachelor’s degree preferredExperience:Prior customer service or healthcare administrative experience preferredThe ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situationsThe ability to work with diverse internal and external constituenciesSchedule: 3pm-11pm M-F 100% in personThis role is eligible for a $2,000 sign on bonus (not eligible for internal candidates).Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

At Boston Children’s Hospital, the quality of our care and our inclusive hospital working environment lies in the diversity of our people. With patients from local communities and 160 countries around the world, we’re committed to reflecting the spectrum of their cultures while opening doors of opportunity for our team. Here, different talents, pursue common goals. Voices are heard and ideas are shared. Join us and discover how your unique contribution can change lives. Yours included.Position summaryYou will work under close supervision to provide support to the administrative operations of the ICU and will work to ensure the best possible patient experience by effectively coordinating services to patients and families. You will demonstrate interest in and ability to departmental and organizational initiatives & projects with a focus on continuous process improvement. You will perform various administrative functions requiring basic knowledge of programs and services. You will provide positive and effective customer service that supports departmental and hospital operations.Key responsibilitiesPatient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating with referring providers and practicesObtaining required authorizations to compile patient and staff schedulesScheduling patients and supporting patients encounterCheck In / Check Out:Greeting and directing patients, families and visitorsMonitoring daily schedule and coordinating flow with clinicians/supervisorsReconciling payments and preparing deposits, providing record of transactions in Hospital systemsFacilitating and directing communication with Financial CounselingAdministrative:Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency servicesProviding routine clerical support as neededMinimum qualificationsEducation:A high school level of education, bachelor’s degree preferredExperience:Prior customer service or administrative experience preferredThe ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situationsThe ability to work with diverse internal and external constituenciesSchedule: 3pm-11pm M-FThis role is eligible for a $2,000 sign on bonus (not eligible for internal candidates).Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.#LI-POST #LI-Onsite

Position Summary/ Department Summary:Please note there is a 6 week/40 hours a week training commitment that is required which could include day/evening + weekend training before you go into your shift. Full flexibility is needed during this training period. 5:30pm-2:00am24 hours a weekKey Responsibilities:Emergency Department - Patient Experience Representative Providing positive and effective customer service that supports departmental and hospital administrative operations.Scheduling patient encounters and procedures to coordinate within and across providers, departments, and institutions.Answering, screening and routing telephone calls. Recording and forwarding messages and triaging calls for urgent information or services. Responding to requests for routine information or assisting within scope of knowledge and authority. Initiating calls for emergency services as required.Collaborating and communicating with referring providers and practices to facilitate management of complex patient issues.Greeting and directing patients, families and visitors.Monitoring daily schedule and patient flow to optimize resource utilization and patient experience.Communicating with clinicians and/or supervisors and routing patients/visitors to maintain efficient patient/visitor flow.Serving as a liaison with Engineering, ESD, Biomedical Engineering, and Materials Management to resolve equipment, supply, cleaning and safety issues; Following through on identified problems.Collecting and organizing medical records, information, materials and supplies required for admissions or encounters. Preparing requisitions and other standard forms as requested by clinician or supervisor.Verifying, recording and processing patient demographics, insurance/payment and referral information for patient encounters. Collecting all necessary clinical documentation and information.Collecting, compiling and forwarding related documentation for reimbursement.Minimum Qualifications Education:High-school or GED diploma. Bachelor's degree preferred. Experience:Superb customer service, keen attention to detail, strong computing skills with ability to learn new software quickly and ability to work in multiple systems simultaneously. A minimum of five shifts in a six-week period are required and must include some weekend shifts. Holiday shifts are required. Training requires approximately 6-8 weeks equivalent of full time shifts.Ability to work independently and as part of a team.Preferred experience such as customer service, administrative, or experience in a health care setting. The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations. #Li-OnsiteBoston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.#Li-Onsite

Position SummaryYou will work under close supervision to provide support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families. You will demonstrate interest in and ability to departmental and organizational initiatives & projects with a focus on continuous process improvement. You will perform various administrative functions requiring basic knowledge of programs and services. You will provide positive and effective customer service that supports departmental and hospital operations.Key Responsibilities:Patient Encounter Management:Provides positive and effective customer service that supports unit operations.Collaborates with referring providers and practices.Obtains required authorizations to compile patient and staff schedules.Schedules patients and supports the patient encounterAdministrative:Maintains personal calendars for physician/supervisor(s).Schedules meetings, programs and events.Provides routine clerical support as needed.Process Improvement:Actively contributes to departmental and organizational initiatives & projects with a focus on continuous process improvement.Assists in implementing change in internal systems and proceduresPatient Experience Coordination:Monitors clinic activity to ensure the best possible patient experience.Assists with resolving customer service and scheduling issues.Responds to patient’s needs, and situations requiring escalated service response.Training:Participates in the development of training program strains clinic staff in department systems, processes and terminology.Provides assistance to other support staff in evaluating and resolving issues.Serves as a resource on operations and procedures, payer and billing requirementsIndividual Contributor:May provide expertise and train staff in departmental procedures.Minimum qualificationsEducation:A high school level of education, bachelor’s degree preferredExperience:Minimum one year of healthcare admin experience required.Ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.Ability to work with diverse internal and external constituencies.Schedule: Monday - Friday, Hybrid. This position is based in Boston, but may occasionally include our other Ophthalmology Offices in Waltham and Mass Eye & Ear Boston with advance notice as department or physician need ariseThis role is eligible for a $2,000 sign on bonus (not eligible for internal candidates).Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

The Department of Pediatric Radiology provides a full range of imaging services for newborns, infants, children, teenagers, young adults, and pregnant women at Boston Children's Hospital and our satellite clinics in Lexington, North Dartmouth, Peabody, Waltham, and Weymouth. We provide individualized care for each patient to obtain the highest quality images and ensure the most accurate diagnoses using the most sophisticated imaging equipment available. The Patient Experience Representative I will be responsible for: Customer Service:Demonstrating positive and effective customer service that supports departmental and hospital operations.Greeting, screening and directing patients, families and visitors.Registering new patients upon arrival.Patient Registration/Discharge:Monitoring clinic activity to ensure best possible patient experience.Recording and processing patient demographics, insurance/payment, and referral information for patient encounters.Collecting all necessary clinical documentation and information. Transcribing code and patient treatment information into a billing system.Obtaining required authorizations, referrals and verifications of insurance to compile patient and staff schedules.Scheduling:Scheduling patient encounters and procedures to coordinate with and across providers, departments and institutions.Monitoring daily schedule and coordinating flow to optimize resource utilization and patient experience.Administration:Maintaining personal calendars for physician/supervisor(s).Scheduling meetings, programs and events.Transcribing, typing and proofreading correspondence, forms, reports and other materials involving complex scientific, technical and/or specialized terminology.Recording and forwarding messages, triaging call for urgent information or services, initiating call for emergency services.Participating in the purchasing of inventory.Providing routine clerical support as needed.Technology:Utilizing all office technology, including phone systems, email, Microsoft Office programs, and clinical, scheduling and billing applications.Enrolling patients and caregivers in patient portal.Schedule: 100% onsite only - Temp to Perm possibility - will need to do 3wks FSET Training Program 8a-4:30p and then will change to 9:30a-6:00p. To qualify, you must have:High School Diploma/GED required.Previous customer service and/or administrative experience preferred.Basic customer service and computer skills required.Ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.Ability to work with diverse internal and external constituencies.Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

Position summary:The Division of Developmental Medicine (DDM) is one of the largest and most comprehensive divisions of its type in the United States. The mission of the DDM is to improve the lives of infants, children, and adolescents with developmental and behavioral conditions, and to support them and their families throughout their child’s life span. As a Patient Experience Representative, you will work under close supervision to provide support to the administrative operations of Developmental Medicine and work to ensure the best possible patient experience by effectively coordinating services to patients and families. Key responsibilities:Patient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating with referring providers and practicesObtaining required authorizations to compile patient and staff schedulesScheduling patients and supporting patients encounterCheck In / Check Out:Greeting and directing patients, families and visitorsMonitoring daily schedule and coordinating flow with clinicians/supervisorsReconciling payments and preparing deposits, providing record of transactions in Hospital systemsFacilitating and directing communication with Financial CounselingAdministrative:Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency servicesProviding routine clerical support as neededMinimum qualificationsEducation:A high school level of education, bachelor’s degree preferredExperience:Prior customer service or administrative experience preferredThe ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situationsThe ability to work with diverse internal and external constituenciesSchedule: 8:30am to 5pm Monday through FridayThis role is eligible for a $2,000 sign on bonus (not eligible for internal candidates).Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

Job Summery: The Senior PER will be responsible for monitoring clinic activity to ensure the best possible patient experience. Assists with resolving customer service and scheduling issues. Provides positive and effective customer service that supports departmental and hospital operations. Obtains and records required authorizations on electronic or manual scheduling systems to compile and distribute patient and staff schedules. Monitors daily schedule to optimize resource utilization and patient experience. Answers, screens, and routes telephone calls, records, and forwards messages, and triages calls for urgent information or services. Responds to requests for routine information or assistance within scope of knowledge and authority. Initiates call for emergency services as required. Participates in the development of training programs to update staff on department/hospital processes, including patient experience-focused initiatives and computer training. Demonstrates high-level problem-resolution skills, teamwork, and multitasking. Participates in and contributes to departmental and organizational initiatives projects with a focus on continuous process improvement.Key Responsibilities:Customer Service & Patient InteractionDelivers positive, effective customer service to patients, families, and visitors; resolves complex issues; responds to inquiries about hospital policies; collaborates with referring providers to manage complex patient needs.Patient Registration & AdmissionsRegisters patients, verifies demographics and insurance, collects documentation and co-payments, and ensures accurate billing. May gather clinical data (height, weight, temperature) and assist with room preparation.Scheduling & CoordinationSchedules patient appointments and procedures across departments; monitors clinic activity and daily schedules to optimize flow and resource use; coordinates with clinicians to support efficient operations.Discharge & Financial SupportSupports discharge processes, communicates with Financial Counsel, processes prior authorizations and referrals, and reconciles patient payments and deposits.Administrative SupportManages calendars, schedules meetings/events, handles communications and documentation, processes forms, manages records and mail, and coordinates services with other departments.Patient Flow & CommunicationParticipates in handoffs and huddles; routes calls, messages, and emergencies; ensures smooth patient and visitor flow throughout the department.Training & Staff SupportTrains, orients, and cross-trains staff; keeps staff informed on systems, procedures, and policy updates; assists in resolving issues and serves as a resource for billing, operations, and payer requirements.Technology UseProficient in office and clinical systems (e.g., Microsoft Office, phone/email, EMR, billing/scheduling applications); enrolls patients in online portals.Process ImprovementParticipates in departmental initiatives, recommends process changes, and supports implementation of system and workflow improvements.Minimum QualificationsEducation:High School Diploma or GED requiredExperience:Minimum of 1 year as a PER or related healthcare experience.This role is eligible for a $2,000 sign on bonus (not eligible for internal candidates and not eligible for former BCH employees who worked here in the past 12 months)Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, childcare and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

Position Summary/ Department Summary:The Lead PER leads the administrative operations of a clinic and works to ensure the best possible patient experience by effectively leading and coordinating services to patients and families. Provides administrative support for a clinic and its providers. Performs various administrative functions requiring in-depth knowledge of programs and services.Key Responsibilities:Provides positive, effective customer service to patients, families, and visitors.Resolves complex issues and responds to inquiries about hospital policies and procedures.Registers new patients and verifies demographics, insurance, and referral details.Schedules and confirms patient appointments, tests, and procedures.Obtains and documents prior authorizations and referrals.Collects co-pays, reconciles funds, and facilitates communication with financial counseling.Monitors clinic activity and coordinates daily flow with clinical teams.Participates in shift handoffs and team huddles to support patient flow.Prepares forms, organizes medical records, and maintains supplies for appointments.Provides clerical support including answering phones, taking messages, and scheduling meetings.Trains new staff and serves as a resource for policies, systems, and procedures.Delegates and oversees tasks for patient experience staff; provides performance feedback.Uses clinical, scheduling, and billing applications along with Microsoft Office tools.Participates in process improvement efforts to enhance department operations.Minimum QualificationsEducation:High School Diploma / GED required.Bachelor’s degree preferred.Experience:Minimum 2 years of related healthcare experience required.Related computer application experience (i.e., Microsoft Application Suite, Adobe, Google Applications, etc.)Strong customer service experience.This role is eligible for a $2,000 sign on bonus (not eligible for internal candidates and not eligible for former BCH employees who worked here in the past 12 months)Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, childcare and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

Job Summery:The Senior PER will be responsible for monitoring clinic activity to ensure the best possible patient experience. Assists with resolving customer service and scheduling issues. Provides positive and effective customer service that supports departmental and hospital operations. Obtains and records required authorizations on electronic or manual scheduling systems to compile and distribute patient and staff schedules. Monitors daily schedule to optimize resource utilization and patient experience. Answers, screens, and routes telephone calls, records, and forwards messages, and triages calls for urgent information or services. Responds to requests for routine information or assistance within scope of knowledge and authority. Initiates call for emergency services as required. Participates in the development of training programs to update staff on department/hospital processes, including patient experience-focused initiatives and computer training. Demonstrates high-level problem-resolution skills, teamwork, and multitasking. Participates in and contributes to departmental and organizational initiatives projects with a focus on continuous process improvement.Key Responsibilities:Customer Service & Patient InteractionDelivers positive, effective customer service to patients, families, and visitors; resolves complex issues; responds to inquiries about hospital policies; collaborates with referring providers to manage complex patient needs.Patient Registration & AdmissionsRegisters patients, verifies demographics and insurance, collects documentation and co-payments, and ensures accurate billing. May gather clinical data (height, weight, temperature) and assist with room preparation.Scheduling & CoordinationSchedules patient appointments and procedures across departments; monitors clinic activity and daily schedules to optimize flow and resource use; coordinates with clinicians to support efficient operations.Discharge & Financial SupportSupports discharge processes, communicates with Financial Counsel, processes prior authorizations and referrals, and reconciles patient payments and deposits.Administrative SupportManages calendars, schedules meetings/events, handles communications and documentation, processes forms, manages records and mail, and coordinates services with other departments.Patient Flow & CommunicationParticipates in handoffs and huddles; routes calls, messages, and emergencies; ensures smooth patient and visitor flow throughout the department.Training & Staff SupportTrains, orients, and cross-trains staff; keeps staff informed on systems, procedures, and policy updates; assists in resolving issues and serves as a resource for billing, operations, and payer requirements.Technology UseProficient in office and clinical systems (e.g., Microsoft Office, phone/email, EMR, billing/scheduling applications); enrolls patients in online portals.Process ImprovementParticipates in departmental initiatives, recommends process changes, and supports implementation of system and workflow improvements.Minimum QualificationsEducation:High School Diploma or GED requiredExperience:Minimum of 1 year as a PER or related healthcare experience.This role is eligible for a $2,000 sign on bonus (not eligible for internal candidates and not eligible for former BCH employees who worked here in the past 12 months)Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, childcare and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

Position Summary/ Department Summary:The Patient Experience Representative II will be responsible for monitoring clinic activity to ensure the best possible patient experience. Assists with resolving customer service and scheduling issues. Provides positive and effective customer service that supports departmental and hospital operations.Key Responsibilities:Interacts and provides positive and effective customer service to patients and families.Response to routine inquiries about hospital protocol, policies and procedures.Greets and directs patients, families, and visitors.Manage large amounts of inbound and outbound calls in a timely manner.Provides the patient with the required forms and obtains appropriate signatures: General consent, Healthcare Proxy, Compliance documentation, Rights and Responsibilities, Generates patient labels and identification bracelets.Prepare admission-related documentation and patient chart process, to ensure a seamless and timely admission process.Notifies Charge RN of patient arrival.Process patient transfer/discharge paperwork. Confirm discharge paperwork is received, accurate and reflects patient information. Requests ambulance pick up.May be required to assist with End of life procedures with Bereavement Coordinator.Answer, screen and route telephone calls. Record and forward messages and triage call for urgent information or services. Respond to requests for routine information or assistance within scope of knowledge and authority. Initiate call for emergency services as required.Open and sort mail, deliver and retrieve patient records, photocopy materials, sort, collate and distribute documents.Activate overhead announcements (Admissions, Code Blues, Staff Assists).Other duties as assigned.Minimum QualificationsEducation:High School Diploma / GEDExperience:Internal: Minimum 6 months as a PERExternal: Minimum of 6 months relevant healthcare experience.Schedule:7:30AM-4:00PMPER positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (prorated for part-time positions, internals not eligible)*Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, childcare and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

Key Responsibilities for the Sr. Patient Experience Representative:Demonstrates effective and empathetic customer service that supports departmental and hospital operations. Responds to patient needs and escalated concerns, ensuring a high-quality experience and timely resolution.Greets, screens, and directs patients, families, and visitors; monitors clinic flow to optimize the patient experience.Registers new patients and verifies demographic, insurance, and referral information.Obtains authorizations and referrals, enters billing and treatment codes, reconciles payments, and prepares deposits.Schedules patient appointments and procedures across providers and departments.May rotate into call center roles; communicate with referring providers and practices to facilitate patient management.Trains, orients, and cross-trains staff on departmental systems, policies, and procedures.Enrolls patients and caregivers in the patient portal and ensure staff is informed of customer service and IT system updates.Participates in and contributes to departmental initiatives, recommending and implementing process improvements.Minimum QualificationsEducation:High School Diploma or GED requiredExperience:Minimum 1 year of administrative, front desk or related healthcare experience required.Schedule:Monday – Friday, 8:30am – 5pmPER positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (prorated for part-time positions, internals not eligible)*Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, childcare and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

Position Summary/ Department Summary:The Patient Experience Representative II will be responsible for monitoring clinic activity to ensure the best possible patient experience. Assists with resolving customer service and scheduling issues. Provides positive and effective customer service that supports departmental and hospital operations.PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (prorated for part-time positions, not applicable for internal applicants) *Key Responsibilities:Interacts and provides positive and effective customer service to patients and families.Response to routine inquiries about hospital protocol, policies and procedures.Greets and directs patients, families, and visitors.Manage large amounts of inbound and outbound calls in a timely manner.Provides the patient with the required forms and obtains appropriate signatures: General consent, Healthcare Proxy, Compliance documentation, Rights and Responsibilities, Generates patient labels and identification bracelets.Prepare admission-related documentation and patient chart process, to ensure a seamless and timely admission process.Notifies Charge RN of patient arrival.Process patient transfer/discharge paperwork. Confirm discharge paperwork is received, accurate and reflects patient information. Requests ambulance pick up.May be required to assist with End of life procedures with Bereavement Coordinator.Answer, screen and route telephone calls. Record and forward messages and triage call for urgent information or services. Respond to requests for routine information or assistance within scope of knowledge and authority. Initiate call for emergency services as required.Open and sort mail, deliver and retrieve patient records, photocopy materials, sort, collate and distribute documents.Activate overhead announcements (Admissions, Code Blues, Staff Assists).Other duties as assigned.Minimum QualificationsEducation:High School Diploma / GEDExperience:Internal: Minimum 6 months as a PERExternal: Minimum of 6 months relevant healthcare experience.Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, childcare and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.