We are currently adding Therapist Interns to our growing team! As an intern at Northeast Health Services, you will have the opportunity to directly treat patients in a clinical setting.**Location: Taunton, Massachusetts.**Key Responsibilities:Under the purview of a supervisor:Conduct Culturally Sensitive, strength-based assessments for new patients and families Provide individual and family therapy to patients based on identified needs Complete billing, documentation, individualized treatment plans, and insurance authorization forms within specified time frames Develop crisis plans, safety plans (when needed), relapse prevention plans, and wellness plans to support the maintenance of stable functioningCreate a discharge plan Adhere to all current federal and state laws, regulatory requirements, as well as NEHS policies and proceduresParticipate in case consultation and agency meetings Complete all mandatory training Qualifications:In your final year of a Master of Social Work, Master’s in Mental Health Counseling, or a Master’s in Marriage and Family TherapyHas a strong interest in clinical outpatient mental health servicesExplore the Advantages of Joining Our Team:Paid internshipProvided with supervision and additional supportOpportunities to become full time employee’s post-graduationTransformations Care Network is an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

The Staff Nurse will be responsible for:Working with the ambulatory Rheumatology team within the Division of Immunology to provide care for patients of all ages from newborn through young adulthood.Phone triage which includes, managing clinic patient flow and attending to patient care needs and patient education. Consulting with the medical team to respond to phone calls from active patients/families calling with acute medical issues and concerns. Communicating with families to provide follow-up after hospital discharge. Coordinating patient care and providing education/documentation to community providers, including outside institutions, PCPs, and school and camp personnel.Reviewing referral documentation and labs from both internal and community providers to determine reason for referral, appropriate timeframe and provider for consultation.Supporting the Prior Authorization workflow to ensure patients receive necessary therapies with minimal delay/interruption in care.To qualify you must have:A BSN degree3 years of pediatric/adolescent RN experience preferred.Inpatient or outpatient RN experience in Allergy, Dermatology, Immunology, or Rheumatology preferred.Ability to work on the main campus in Longwood, as well as 2 Brookline Place.Ability to work 10 hour shifts- 8am-6:30pm

Tufts Medical Center is recognized by the ANCC Magnet Recognition Program® for excellence in nursing. Magnet® recognition is the highest and most prestigious credential a health care organization can achieve for nursing excellence and quality patient care. Magnet® recognition signals to nurses that the organization is committed to nursing.The nurses at Tufts Medical Center are integral to everything we do. They are often the ones patients interact with first, and sometimes the ones they interact with the most. It’s a critically important role, so our nurses are well-supported, well-respected, and very well-appreciated!There’s an intensity and a pace to be embraced. You will have responsibility and accountability the minute you pull on the scrubs. You need to be the kind of person who gives everything you've got. Our patients deserve the best. Our nurses give it to them.North 8 is a 26-bed unit treating Bone Marrow Transplant and Hematology and Oncology patients.The patients have a general diagnosis of leukemia, lymphoma, multiple myeloma, sickle cell disease, solid tumor cancers, immune disorders, palliative care, and other hematologic malignancies. All disease related care for these case types is performed on the unit, including blood product support and administration of chemotherapy. The unit provides care for allogenic bone marrow transplants (including CAR-T therapy, umbilical cord blood transplant, matched unrelated donors and Haplo donors) and autologous peripheral blood stem cell transplant patients. The unit participates in infusional therapy for clinical trials as they relate to inpatient status. Patients receive Bipap, Cpap, High flow O2, telemetry, negative pressure dressings, specialty beds, PCA therapy.Position/Job Title: Flex RN D/R - Rotating Shifts, 36 HoursHome Department: North 8 - Hematology/OncologyJob ProfileSummary This role focuses on providing professional and nonprofessional nursing care servicesin accordance withphysician orders.In addition, this role focuses on performing the following Clinical Nurse duties: Assesses, plans, implements, and evaluates the care needs of a designated group of patients orprovidesnursing care andidentifiedclinical support tasks within the scope of practice for achievement of the patient’s plan of care as directed.Providesprofessional nursing care to patients. Requires a nursing license.A professional individual contributor role that may direct the work of otherlower levelprofessionals or manage processes and programs.The majority oftime is spent overseeing the design, implementation or delivery of processes, programs and policies using specialized knowledge and skills typicallyacquiredthrough advanced education.A senior level role that requires advanced knowledge of job area typically obtained through advanced education and work experience.Typicallyresponsible for: managing projects / processes, working independently with limited supervision,coachingand reviewing the work oflower levelprofessionals, resolving difficult and sometimes complex problems.Job OverviewThe professional registered nursepossessesand applies the skills and knowledge necessary for the delivery and management of patient care from admission through discharge.The professional registered nurse is knowledgeable of current trends in healthcare including but not limited to advances in technology, pharmacology, treatment care modalities, quality and patient safety.The professional registered nurse serves as a patient and family advocate whilefacilitatinga cooperative and collaborative environment among all health care providers. The professional registered nurseis responsible forthe planning, delivery and management of patient/family centered careutilizingthe nursing process and adhering to the standards of nursing practice embedded in research,evidence basedpractice and/or best practices. The professional registered nurse at Tufts Medical Centerprovidesclinical excellence, which fosters and supports an environment central to our patient and family centered model of care.Minimum Qualifications:1. Registered Nurse (RN) license.2. Basic Life Support (BLS) certification.Preferred Qualifications:1. Bachelor of Science in Nursing (BSN)2. Specialty Nursing certifications. Tufts Medicine is a leading integrated health system bringing together the best of academic and community healthcare to deliver exceptional, connected and accessible care experiences to consumers across Massachusetts. Comprised of Tufts Medical Center, Lowell General Hospital, MelroseWakefield Hospital, Lawrence Memorial Hospital of Medford, Care at Home - an expansive home care network, and large integrated physician network. We are an equal opportunity employer and value diversity and inclusion at Tufts Medicine. Tufts Medicine does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation by emailing us at .

The Vascular Access Service at Boston Children’s Hospital provides vascular access care to patients and families across the lifespan. This program places 14,000 PIVCs and 800 PICCs annually throughout the enterprise, including critical care, emergency department, inpatient units, procedural areas, and ambulatory care settings. Phase 1 of orientation includes 12 weeks of training on PIVC Insertion, phlebotomy, dressing changes, and management of vascular access device complications. PICC training is encompassed in phase two, which begins after at least one year of experience; this entails a minimum of 12-16 weeks of simulation and hands-on experience.This Staff Nurse will be responsible for:Insertion of vascular access devices, including PIVCs and PICCs, using transillumination devices, ultrasound guidance, and ECG technology.Performing other vascular access procedures, including phlebotomy on DIVA patients, routine infant PICC dressing changes and complex dressings with skin complications, clearance of occluded central catheters, management of malpositioned PICCs, and other device-related complications.Demonstrating critical thinking skills to incorporate empirical knowledge of vascular access with an understanding of various clinical diagnoses and scenarios to make appropriate decisions.Working in a fast-paced, physically rigorous environment for the duration of a shift.Triaging a high-volume vascular access consults. Collaborating with the interdisciplinary team, including nursing, APRNs, house staff/attendings, child life specialists, respiratory therapists, pharmacy, etc., to coordinate care across multiple services.Facilitating learning and development of the healthcare team through 1:1 preceptorship, unit-based education, and informal knowledge sharing.Patient and family education.Active partnership with peers and leadership in policy development, quality improvement projects, and continuing education.Exhibiting flexibility and consistency in an expeditious, dynamic environment.Maintaining composure in high-pressure situations.Employing strong interpersonal skills to empathetically manage multi-faceted situations (i.e., succinct communication, problem-solving abilities, de-escalation techniques)Working 36 hours per week, 12-hour shifts, day/evening/night rotation and every third weekend. To qualify, you must have:A Bachelor of Science in Nursing Minimum of 2 years acute care nursing experience, pediatric experience strongly preferred.Previous experience inserting and caring for vascular access devices strongly preferred.

Posting DescriptionTufts Medical Center is recognized by the ANCC Magnet Recognition Program® for excellence in nursing. Magnet® recognition is the highest and most prestigious credential a health care organization can achieve for nursing excellence and quality patient care. Magnet® recognition signals to nurses that the organization is committed to nursing.The nurses at Tufts Medical Center are integral to everything we do. They are often the ones patients interact with first, and sometimes the ones they interact with the most. It’s a critically important role, so our nurses are well-supported, well-respected, and very well-appreciated!There’s an intensity and a pace to be embraced. You will have responsibility and accountability the minute you pull on the scrubs. You need to be the kind of person who gives everything you've got. Our patients deserve the best. Our nurses give it to them.North 8 is a 26-bed unit treating Bone Marrow Transplant and Hematology and Oncology patients.The patients have a general diagnosis of leukemia, lymphoma, multiple myeloma, sickle cell disease, solid tumor cancers, immune disorders, palliative care, and other hematologic malignancies. All disease related care for these case types is performed on the unit, including blood product support and administration of chemotherapy. The unit provides care for allogenic bone marrow transplants (including CAR-T therapy, umbilical cord blood transplant, matched unrelated donors and Haplo donors) and autologous peripheral blood stem cell transplant patients. The unit participates in infusional therapy for clinical trials as they relate to inpatient status. Patients receive Bipap, Cpap, High flow O2, telemetry, negative pressure dressings, specialty beds, PCA therapy.Position/Job Title: Flex RN D/R - Rotating Shifts, 36 HoursHome Department: North 8 - Hematology/OncologyJob ProfileSummary This role focuses on providing professional and nonprofessional nursing care servicesin accordance withphysician orders.In addition, this role focuses on performing the following Clinical Nurse duties: Assesses, plans, implements, and evaluates the care needs of a designated group of patients orprovidesnursing care andidentifiedclinical support tasks within the scope of practice for achievement of the patient’s plan of care as directed.Providesprofessional nursing care to patients. Requires a nursing license.A professional individual contributor role that may direct the work of otherlower levelprofessionals or manage processes and programs.The majority oftime is spent overseeing the design, implementation or delivery of processes, programs and policies using specialized knowledge and skills typicallyacquiredthrough advanced education.A senior level role that requires advanced knowledge of job area typically obtained through advanced education and work experience.Typicallyresponsible for: managing projects / processes, working independently with limited supervision,coachingand reviewing the work oflower levelprofessionals, resolving difficult and sometimes complex problems.Job OverviewThe professional registered nursepossessesand applies the skills and knowledge necessary for the delivery and management of patient care from admission through discharge.The professional registered nurse is knowledgeable of current trends in healthcare including but not limited to advances in technology, pharmacology, treatment care modalities, quality and patient safety.The professional registered nurse serves as a patient and family advocate whilefacilitatinga cooperative and collaborative environment among all health care providers. The professional registered nurseis responsible forthe planning, delivery and management of patient/family centered careutilizingthe nursing process and adhering to the standards of nursing practice embedded in research,evidence basedpractice and/or best practices. The professional registered nurse at Tufts Medical Centerprovidesclinical excellence, which fosters and supports an environment central to our patient and family centered model of care.Minimum Qualifications:1. Registered Nurse (RN) license.2. Basic Life Support (BLS) certification.Preferred Qualifications:1. Bachelor of Science in Nursing (BSN)2. Specialty Nursing certifications. Tufts Medicine is a leading integrated health system bringing together the best of academic and community healthcare to deliver exceptional, connected and accessible care experiences to consumers across Massachusetts. Comprised of Tufts Medical Center, Lowell General Hospital, MelroseWakefield Hospital, Lawrence Memorial Hospital of Medford, Care at Home - an expansive home care network, and large integrated physician network. We are an equal opportunity employer and value diversity and inclusion at Tufts Medicine. Tufts Medicine does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation by emailing us at .

Office location is inJamaica Plain, MA office however travel is involved to patients homes in the surrounding Boston local areas.Schedule: full day Tuesday (8 hours), Wednesday (either 4 or 8 hours), Thursday (either 4 or 8 hours) to total 20 hours a week.Early Intervention ProgramYou will be going into homes of families, working with ages from birth to 3 years old.The Music Therapist will:Provide music therapy to support the developmental, rehabilitative, psychological, socioemotional, and psychoeducational needs of BCH patients and families from various demographic and multicultural backgrounds.Working in collaboration with interdisciplinary teams to assess, evaluate, and document the therapeutic needs of patients to address the medical, procedural, surgical, diagnostic, and prognostic experiences of patients and families.Providing basic guidance and instruction on student/intern performance and interactions with patients and families.To qualify, you must have:Bachelor's degree in Music TherapyCertification or the eligibility to sit for certification exam within 18 months of hire are preferred1 year work experience in a medical setting and/or working with children.The ability to adhere to AMTA standards of practice, code of ethics and professional competencies.Demonstrated proficient knowledge in music therapy clinical practice, musical skills, child development and the impact of healthcare on neurodevelopmental outcomes.Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

We're Hiring!Join our team and make a difference in patient care. We are currently hiring for the following pharmacy tech positions:Sterile CompoundingOutpatient Retail PharmacySpecialty Pharmacy ServicesInpatient PharmacyJob Profile Summary This role focuses on providing pharmacy related services in a hospital or retail setting. In addition, this role focuses on performing the following Pharmacy Services duties: Delivers pharmaceuticals. Includes professionals who are trained and sometimes licensed to dispense medicine/controlled substances. An organizational related support or service (administrative or clerical) role or a role that focuses on support of daily business activities (e.g., technical, clinical, non-clinical) operating in a “hands on” environment. The majority of time is spent in the delivery of support services or activities, typically under supervision. An experienced level role that requires basic knowledge of job procedures and tools obtained through work experience and may require vocational or technical education. Works under moderate supervision, problems are typically of a routine nature, but may at times require interpretation or deviation from standard procedures, and communicates information that requires some explanation or interpretation.Job OverviewUnder the general supervision of a pharmacist, this role performs pharmacy-related functions in compliance with department policies and procedures that provideoptimal pharmaceutical care. This role is responsible forproviding pharmacy services, including, but not limited to preparing pharmaceuticals, distributing pharmaceuticals, performing inventory control, compliance audits, financial transactions, providing customer service, and maintaining pharmacy records. This role is also responsible for assisting with ordering, receiving, and inspecting medication and supplies.Job DescriptionMinimum Qualifications:1. High school diploma or equivalent.2. Certified Pharmacy Technician (CPhT).3. Massachusetts Pharmacy Technician Registration.4. One (1) year of pharmacy-related experience.Preferred Qualifications:1. Associate’s degree.2. Two (2) Years of pharmacy-related experience in a hospital setting.Duties and Responsibilities: The duties and responsibilities listedbelow are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned.1.Participates in non-complex sterile and non–sterile medication preparation activities including: Preparing oral liquids and other extemporaneous dosage formulations following a master formulary sheets or label; Preparing sterile compounds following a recipe or production instructions.2.Operates advanced, automated technology to assist in preparation and documentation of sterile products.3.Picks medications for automated dispensing cabinet replenishment accurately and with reasonable speed.4.Completes inventory management activities which include properly securing, storing, and maintaining all required records.5.Fills floor stock remote orders (i.e., Operating Room, Emergency Room, etc.) accurately (as determined by pharmacist check).6.Maintains storeroom areas assuring that supplies in short supply are ordered and that outdated medication is removed from stock immediately. Replenishes active stock from back-up stock as needed.7.Restocks medications into automated dispensing cabinets in appropriate patient care areas accurately and in a timely manner.8.Manages emergency medication inventory in carts/kits, including ordering and maintaining adequate supply, accurately restocking, organizing to ensure consistent placement and uniformity, documenting medications used for charge purposes, removal of expired/damage products, and performing regular checks on each unit.9.Maintains medication rooms by ensuring all appropriate medications are stocked in patient specific bins in the automated dispensing cabinets and by removing expired and discontinued medications.10.Empties return bins in the automated dispensing cabinets as part of the weekly schedule.11.Utilizes the unit-dose machine to package bulk medications and appropriately compounds non-sterile medications following standard formulas and procedures.12.Performs assigned cycle counts of the carousel on a regular basis, maintaining adequate records of completion.13.Takes accountability for medication management in their assigned patient care area.14.Assists in keeping the Pharmacy neat and clean by caring for equipment and cleaning after compounding prescriptions, manufacturing bulk medications, unit dosing, etc.15.Conduct temperature inspections of the refrigerator in the automated dispensing machine.16.Performs financial transaction activities which may include: Preparing patient billing information; billing third party prescription benefits; Troubleshoots insurance issues; and selects and uses pharmacy pay codes, payers and plans appropriate to each type of transaction.17.Inspects assigned medication storage areas monthly maintaining adequate records of inspection. All assigned areas must be inspected every month to meet standard.18.Greets and assists customers upon arrival to the pharmacy. Participates in point of sale cash transactions. Engages in customer services activities.19.Provides customer or patient assistance over the phone. Triage calls as appropriate.20.All assigned work is completed accurately by the end of each shift and all necessary quality control paperwork is completed accurately and with reasonable speed.21.Communicates effectively with nursing, physicians, and ancillary services to meet the needs of these departments and maintains a positive working relationship and image of the pharmacy department.22.Maintains collaborative, team relationships with peers and colleagues in order to effectively contribute to the working groups achievement of goals, and to help foster a positive work environment.Physical Requirements:1. Ability to walk and stand 90% of the day and to occasionally lift up to 30 lbs.2. Frequent reaching and grasping below, at, and above shoulder level.3. Pushing and/or pushing non-motorized equipment (e.g. carts, IV rolling rack, and medication rolling racks, etc.) weighing 40 to 60 lbs.4. Requires manual dexterity using fine hand manipulation to operate prescription medications and computer keyboard.5. Ability to see medications, computer screen, and reports.6. Reading automated dispensing reports regularly.7. Works in an area with some discomfort due to dust, dirt, and temperature changes.8. May be exposed to broken glass and some exposure to hazardous chemicals.Skills & Abilities:1. Ability to be organized and systematic.2. Ability to communicate effectively.3. Ability to perform work in a timely and efficient manner.4. Possess excellent telephone etiquette skills.5. Knowledge of hazardous substance handling, complex sterile compounding techniques, and mathematical calculations.6. Extensive knowledge of medications including: Brand and generic names, dosing forms, indications, formulary status and strengths. Tufts Medicine is a leading integrated health system bringing together the best of academic and community healthcare to deliver exceptional, connected and accessible care experiences to consumers across Massachusetts. Comprised of Tufts Medical Center, Lowell General Hospital, MelroseWakefield Hospital, Lawrence Memorial Hospital of Medford, Care at Home - an expansive home care network, and large integrated physician network. We are an equal opportunity employer and value diversity and inclusion at Tufts Medicine. Tufts Medicine does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation by emailing us at .

Surgical/Orthopedics - Certified Child Life Specialist Option for 5, 8.5hr days or 4, 10.5hr days with a weekend rotation (40 hours a week)Provides support, education, preparation, and normalization to patients of various ages with surgical and orthopedic needs. Most are short-term/quick admissions with some long-terms chronic patients/familiesShares unit coverage with additional full time CLSPart of larger inpatient surgical cohort (6)Collaborates with multidisciplinary team- child life assistants, music therapists, art specialists, MDs, RNs, NPs,SW psych, phlebotomists, etcThe Child Life Specialist will be responsible for supporting patients and families in our Surgical/Orthopedics unit. We are looking for an experienced CCLS to participate in therapeutic activities to support patients and their families when facing trauma/grief, complicated diagnosis and highly acute medical situations. Working with a team of other Child Life Specialists, together the team will responsible for facilitating coping, preparation and education related to the hospital experience. The Child Life Specialist will be responsible for:Participating in therapeutic activities and programs to meet patients' psychosocial and developmental needs, and facilitating adjustment to health care experiences for patients.Serving as member of multidisciplinary team.Delegating work assignments to volunteers and participating in clinical training of student interns.To qualify, you must have:Bachelor's degree in Child Development, Child Life, or a closely related field with a concentration in child life.600-hour Child Life internship under the supervision of a certified child life specialist.General skills to resolve problems requiring the use of child development theory, professional child life principles, and experienced-based knowledge.Well-developed writing skills, and excellent communication skills including conflict resolution to effectively work as a team member.Child Life Certification required within 1 year of hireBoston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.#LI-Onsite

Virtual Hiring Event for Tufts Medical Center - May 20th Register to learn more about our Clinical Care Technician opportunities on Tuesday, May 20th from 9AM-2PM. Hiring for a variety of Clinical Care Technician roles and specialties including Labor and Delivery, Medical/Surgical, Complex Medical Unit, Transplant Unit and more! Work with cutting-edge technology, delivering exceptional patient care to patients in a dynamic environment. Join a collaborative team dedicated to making a difference. Competitive pay, benefits, and growth opportunities await! Please include a resume if you have one available for upload. If you are unable to upload one, please send one to the email provided in your confirmation with the event date in the subject line. Thank you! At Tufts Medicine, we’re more than a health system we're a community of the brightest minds and the biggest hearts in healthcare. We combine academic innovation with compassion and community. If that excites you, then you belong with us. You want to make people’s lives better yours included in a career that rewards, challenges and gives you opportunities for growth. Here, you’ll make an impact and build your career, supported by a community of brilliant, compassionate colleagues. Every single person at Tufts Medicine plays an integral role in building a holistic healthcare experience that’s accessible, empowering and, most of all, human.

Inpatient SurgicalThe Music Therapist will:Provide music therapy to support the developmental, rehabilitative, psychological, socioemotional, and psychoeducational needs of BCH patients and families from various demographic and multicultural backgrounds.Working in collaboration with interdisciplinary teams to assess, evaluate, and document the therapeutic needs of patients to address the medical, procedural, surgical, diagnostic, and prognostic experiences of patients and families.Providing basic guidance and instruction on student/intern performance and interactions with patients and families.To qualify, you must have:Bachelor's degree in Music TherapyCertification or the eligibility to sit for certification exam within 18 months of hire are preferred1 year work experience in a medical setting and/or working with children.The ability to adhere to AMTA standards of practice, code of ethics and professional competencies.Demonstrated proficient knowledge in music therapy clinical practice, musical skills, child development and the impact of healthcare on neurodevelopmental outcomes.Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

100% in person. Schedule: four, 10 hour days (one of which would be every other Saturday)Child Life - Oncology (inpatient)Program Coordinator for the Resource RoomThe Oncology/Hematology Department is seeking a compassionate and dedicated individual to join our team as a Resource Room Coordinator/Program Coordinator. In this role, you will be responsible for planning and coordinating daily support activity programs for patients and their families. You will also play a crucial role in assisting patients and families with their psycho-social adjustment to hospitalization by understanding their needs and providing appropriate guidance. This includes conferring with staff to offer psycho-social support and making necessary referrals to our multidisciplinary team. Strong written communication skills are necessary, as you will be drafting correspondence with donors, families, and other staff members. Additionally, you may be involved in preparing reports and records on program activities. As a member of our Resource Room and interdisciplinary team, you will contribute to fostering an environment of kindness and teamwork and engaging with the patients in play when needed. Join us in making a difference in the lives of our patients and their families.The Resource Room Program Coordinator shall be responsible for:Coordinating activities, events and daily operations of a program.May be preparing or assisting in preparing proposal for funding and/or funding continuation from outside sponsorsConferring with staff and others to provide technical advice, providing problem solving assistance and answering questions about the program and its goals. Referring inquiries to others as neededMay be preparing or assisting in the preparation of periodic reports and records on program activities, progress, status or other special reports for management or outside agenciesMay be reviewing applications or other program documents in conjunction with supervisor to determine acceptance or making decisions pertaining to programMay be assisting in the coordination of recruitment effortsDrafting written communication and promotional literatureMay be assisting in planning workshops, meetings or conferences; coordinating logistics, scheduling and participant communicationsInteracting and maintaining liaison with staff, faculty and outside/community agencies in facilitating program objectivesTo qualify, you must have:Associate’s Degree. Bachelor’s preferred1 year of relevant work experienceThe ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situationsThe ability to work with diverse internal and external constituenciesBoston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.early childhood educationinpatientOncologyChild lifecoordinatorhealthcare#LI-Onsite

Cardiac Clinics Preoperative & Catheterization LabMonday-Friday 6:00am -2:30pm (schedule may vary depending on the day)Child Life SpecialistWill be on a team with 7 Certified Child Life SpecialistsWorking collaboratively with the interdisciplinary team (MDs, RNs, NPs, Social Work, Phlebotomist, Echo Techs, etc.)Procedural support and preparation (catheterization, surgery, phlebotomy, pre and post procedure support, etc.) The Child Life Specialist will be responsible for:Participate in therapeutic activities and programs to meet patients' psychosocial and developmental needs, and facilitate adjustment to health care experiences Serve as member of multidisciplinary team.Delegate work assignments to volunteers and participate in clinical training of student interns.To qualify, you must have:Bachelor's degree in Child Development, Child Life, or a closely related field with a concentration in child life600 hour Child Life internship under the supervision of a certified child life specialist.General skills to resolve problems requiring the use of child development theory, professional child life principles, and experienced-based knowledge.Well-developed writing skills, and excellent communication skills including conflict resolution to effectively work as a team member.Certification in Child Life Specialist required within 1 year of hire for all new hires.Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

Please note that travel is required to both our Boston and Waltham hospitals.Schedule: Hours 8-4:30 or 8:30 – 5:00pmTuesday and Wednesday - BostonMonday, Thursday and Friday - WalthamAt the end of February the schedule will change: Same hours as aboveTuesday - BostonMonday, Wednesday, Thursday and Friday – WalthamUrology DepartmentThe Child Life Specialist will:Participate in therapeutic activities and programs to meet patients' psychosocial and developmental needs, and facilitate adjustment to health care experiences in the intensive care unitServe as member of multidisciplinary team.Delegate work assignments to volunteers and participate in clinical training of student interns.Work 40 hours per week To qualify, you must have:Bachelor's degree in Child Development, Child Life, or a closely related field with a concentration in child life.600-hour Child Life internship under the supervision of a certified child life specialist.General skills to resolve problems requiring the use of child development theory, professional child life principles, and experienced-based knowledge.Well-developed writing skills, and excellent communication skills including conflict resolution to effectively work as a team member.Certification in Child Life Specialist required within 1 year of hire for all new hires.Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

ICU30 hours (three, 10 hour days)The Child Life Specialist will be responsible for:Participate in therapeutic activities and programs to meet patients' psychosocial and developmental needs, and facilitate adjustment to health care experiences in the intensive care unitServe as member of multidisciplinary team.Delegate work assignments to volunteers and participate in clinical training of student interns.Work 30 hours per week (three 10-hour shifts) including day/evening/weekend/holiday rotations.To qualify, you must have:Bachelor's degree in Child Development, Child Life, or a closely related field with a concentration in child life600 hour Child Life internship under the supervision of a certified child life specialist.General skills to resolve problems requiring the use of child development theory, professional child life principles, and experienced-based knowledge.Well-developed writing skills, and excellent communication skills including conflict resolution to effectively work as a team member.Certification in Child Life Specialist required within 1 year of hire for all new hires.Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

The Child Life Specialist will be responsible for supporting patients and families in our high acuity Medical and Surgical Intensive Care units. We are looking for an experienced CCLS to participate in therapeutic activities to support patients and their families when facing trauma/grief, complicated diagnosis and highly acute medical situations. Working with a team of other Child Life Specialists, together the team will responsible for facilitating coping, preparation and education related to the hospital experience. This is a 30 hours a week role (3, ten hour days).The Child Life Specialist will be responsible for:Participating in therapeutic activities and programs to meet patients' psychosocial and developmental needs, and facilitating adjustment to health care experiences for patients.Serving as member of multidisciplinary team.Delegating work assignments to volunteers and participating in clinical training of student interns.To qualify, you must have:Bachelor's degree in Child Development, Child Life, or a closely related field with a concentration in child life.600-hour Child Life internship under the supervision of a certified child life specialist.General skills to resolve problems requiring the use of child development theory, professional child life principles, and experienced-based knowledge.Well-developed writing skills, and excellent communication skills including conflict resolution to effectively work as a team member.Child Life Certification required within 1 year of hireBoston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.#LI-Onsite

*PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (Not eligible for internal applicants)This position is 100% onsite in Weymouth.Required Schedule: Monday – Friday 8:30am – 5pmThe Patient Experience Representative will be responsible for: Patient Encounter Management:Provides positive and effective customer service that supports unit operations.Collaborates with referring providers and practices.Obtains required authorizations to compile patient and staff schedules.Schedules patients and supports the patient encounterCheck In / Check Out:Greets and directs patients, families and visitors.Monitors daily schedule and coordinates flow with clinicians /supervisor.Reconciles payments and prepares deposits, provides record of transactions in Hospital systemsFacilitates and directs communication with Financial Counseling.Administrative:Maintains personal calendars for physician/supervisor(s).Schedules meetings, programs and events.Records and forwards messages, triages call for urgent information or services, initiates call for emergency services.Provides routine clerical support as needed.Process Improvement:Actively contributes to departmental and organizational initiatives & projects with a focus on continuous process improvement.Assists in implementing change in internal systems and procedures.To qualify, you must have: High School Diploma or GED required. Bachelor’s degree preferredAbility to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.Ability to work with diverse internal and external constituencies.BCH offers competitive compensation and unmatched benefits, including a flexible schedule, affordable health, vision and dental insurance, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition Reimbursement, and discounted rates on T-passes.

*PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (Not eligible for internal applicants)This Patient Experience Representative will be within our Early Intervention Program located at the Martha Eliot Health Center and will be responsible for:Patient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating with referring providers and practicesObtaining required authorizations to compile patient and staff schedulesScheduling patients and supporting the patient encounterCheck In / Check Out:Greeting and directing patients, families and visitorsMonitoring daily schedule and coordinating flow with clinicians/supervisorReconciling payments and preparing deposits, providing record of transactions in Hospital systemsAdministrative:Entering client information and sessions in THOM BILLING SYSTEMEntering client demographic and related information into the Early Intervention Client SystemRecording and forwarding messages, triaging call for urgent information or services, initiating call for emergency servicesProviding routine clerical support as neededSchedule- M-F 8-5pm (hybrid)To qualify, you must have:A high school level of education required. Bachelor's Degree preferredRequired Experience: Internal candidates: Minimum 6 months as a PER; External candidates: Minimum of 6 months relevant healthcare experienceMS teams and Smartsheet commands strongly preferred.The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situationsThe ability to work with diverse internal and external constituenciesBoston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

Please note that this role is in Brookline, MA.1 day remote (after 6 months of in-person training)Monday - Friday 9:00am- 5:30pm$2,000 sign-on bonus (terms/taxes apply)As an integral part of the Division of Developmental Medicine, the mission of the Developmental Medicine Center is to improve the lives of infants, children, and adolescents who face developmental and behavioral challenges and to support their families throughout their child’s life span. Our goal is to create models of collaborative care that integrate world class clinical service, cutting edge research, and innovative training programs. This will lead to better diagnostic tools and treatments, improved quality of life, and ultimately cures for developmental and behavioral disorders. 1. Customer Servicea. Demonstrates positive and effective customer service that supports departmental and hospitaloperations. b. Interacts and provides positive and effective customer service to patients and families.c. Responds to routine inquiries about hospital protocol, policies, and procedures.d. Involves supervisor to assist with resolution of complex issues.e. Greets, screens, and directs patients, families, and visitors. f. Registers new patients.g. With guidance, collaborates and communicates with referring providers and practices to facilitatemanagement of complex patient issues. h. May be required to rotate in departments with call centers. 2. Patient Registration/Admissions/Discharge a. May be required to collect Height, Weight, and Temperature and answer questionnaires in EMR. b. Monitors clinic activity to ensure the best possible patient experience. c. With guidance, may prepare rooms for examinations and provides assistance to patients according to established procedures and instructions. Cleans and sets up room for examination and prepares routine forms required for appointment.d. Records and processes patient demographics, insurance/payment, and referral information forpatient encounters.e.Collects all necessary clinical documentation and information. Transcribes code and patienttreatment information into a billing system.f. May collect, record and secure co-payments made by patients/ families. Reconciles paymentsand prepares deposits providing an accurate accounting of fund. Provides an accurate record oftransactions in the Hospital systems.g.Obtains required authorizations, referrals, and verifications of insurance to compile patient andstaff schedules.3. Scheduling a.Under close supervision, schedules patient encounters and procedures to coordinate with and across providers, departments, and institutions.b.Monitors daily schedule and coordinates flow to optimize resource utilization and patientexperience. With guidance, communicates with clinicians and/or supervisors and routespatients/visitors to maintain efficient patient/visitor flow. 4. Patient Flow Coordination a. Prepares for and attends shift handoffs and team huddles. 5. Administration a. Answer, screen, and route telephone calls. Record and forward messages and triage calls for urgent information or services. Respond to requests for routine information or assistance withinscope of knowledge and authority. Initiate calls for emergency services as required.Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

*PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (Not eligible for internals)This position is fully onsite at 2 Brookline Place.Schedule: Monday – Friday, 7:30am-4pmThe Patient Experience Representative will be responsible for: Patient Encounter Management: Provides positive and effective customer service that supports unit operations. Collaborates with referring providers and practices.Obtains required authorizations to compile patient and staff schedules. Schedules patients and supports the patient encounterCheck In / Check Out: Greets and directs patients, families and visitors. Monitors daily schedule and coordinates flow with clinicians /supervisor. Reconciles payments and prepares deposits, provides record of transactions in Hospital systems Facilitates and directs communication with Financial Counseling.Administrative: Maintains personal calendars for physician/supervisor(s). Schedules meetings, programs and events. Records and forwards messages, triages call for urgent information or services, initiates call for emergency services. Provides routine clerical support as needed.Process Improvement: Actively contributes to departmental and organizational initiatives & projects with a focus on continuous process improvement. Assists in implementing change in internal systems and procedures.To qualify, you must have: High School Diploma or GED required. Ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.Ability to work with diverse internal and external constituencies.Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, childcare and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

(PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions- internal folks are not eligible for sign on bonus)This Sr. Patient Experience Representative in the Pediatric Pain Rehabilitation Center is 100% in office (potential of hybrid down the road)and will be responsible for: Patient Encounter Management:Provides positive and effective customer service that supports unit operations.Collaborates with referring providers and practices.Obtains required authorizations to compile patient and staff schedules.Schedules patients and supports the patient encounterAdministrative:Maintains personal calendars for physician/supervisor(s).Schedules meetings, programs and events.Provides routine clerical support as needed.Process Improvement:Actively contributes to departmental and organizational initiatives & projects with a focus on continuous process improvement.Assists in implementing change in internal systems and proceduresPatient Experience Coordination:Monitors clinic activity to ensure the best possible patient experience.Assists with resolving customer service and scheduling issues.Responds to patient’s needs, and situations requiring escalated service response.Training:Participates in the development of training program strains clinic staff in department systems, processes and terminology.Provides assistance to other support staff in evaluating and resolving issues.Serves as a resource on operations and procedures, payer and billing requirementsIndividual Contributor:May provide expertise and train staff in departmental procedures.To qualify, you must have: High school diploma or GED required. Bachelor's degree preferred. Minimum one year of healthcare admin experience required.Ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.Ability to work with diverse internal and external constituencies.Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

Please note there is a 6 week/40 hours a week training commitment is required which could include day/evening/overnight training before you go into your shift. 5:30pm-2:00amEmergency Department - 24 hours Providing positive and effective customer service that supports departmental and hospital administrative operations.Scheduling patient encounters and procedures to coordinate within and across providers, departments, and institutions.Answering, screening and routing telephone calls. Recording and forwarding messages and triaging calls for urgent information or services. Responding to requests for routine information or assisting within scope of knowledge and authority. Initiating calls for emergency services as required.Collaborating and communicating with referring providers and practices to facilitate management of complex patient issues.Greeting and directing patients, families and visitors.Monitoring daily schedule and patient flow to optimize resource utilization and patient experience.Communicating with clinicians and/or supervisors and routing patients/visitors to maintain efficient patient/visitor flow.Serving as a liaison with Engineering, ESD, Biomedical Engineering, and Materials Management to resolve equipment, supply, cleaning and safety issues; Following through on identified problems.Collecting and organizing medical records, information, materials and supplies required for admissions or encounters. Preparing requisitions and other standard forms as requested by clinician or supervisor.Verifying, recording and processing patient demographics, insurance/payment and referral information for patient encounters. Collecting all necessary clinical documentation and information.Collecting, compiling and forwarding related documentation for reimbursement.To qualify, you must have:Superb customer service, keen attention to detail, strong computing skills with ability to learn new software quickly and ability to work in multiple systems simultaneously. A minimum of five shifts in a six-week period are required and must include some weekend shifts. Holiday shifts are required. Training requires approximately 6-8 weeks equivalent of full time shifts.Ability to work independently and as part of a team.A high school level of educational development and preferred experience such as customer service, administrative, or experience in a health care setting. Bachelor's Degree preferred.The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations. Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.#Li-Onsite

Please note a 6 week/40 hours a week training commitment is required which could include day/evening/overnight training before you go into your per diem shift. Emergency Department - Per diemProviding positive and effective customer service that supports departmental and hospital administrative operations.Scheduling patient encounters and procedures to coordinate within and across providers, departments, and institutions.Answering, screening and routing telephone calls. Recording and forwarding messages and triaging calls for urgent information or services. Responding to requests for routine information or assisting within scope of knowledge and authority. Initiating calls for emergency services as required.Collaborating and communicating with referring providers and practices to facilitate management of complex patient issues.Greeting and directing patients, families and visitors.Monitoring daily schedule and patient flow to optimize resource utilization and patient experience.Communicating with clinicians and/or supervisors and routing patients/visitors to maintain efficient patient/visitor flow.Serving as a liaison with Engineering, ESD, Biomedical Engineering, and Materials Management to resolve equipment, supply, cleaning and safety issues; Following through on identified problems.Collecting and organizing medical records, information, materials and supplies required for admissions or encounters. Preparing requisitions and other standard forms as requested by clinician or supervisor.Verifying, recording and processing patient demographics, insurance/payment and referral information for patient encounters. Collecting all necessary clinical documentation and information.Collecting, compiling and forwarding related documentation for reimbursement.To qualify, you must have:Superb customer service, keen attention to detail, strong computing skills with ability to learn new software quickly and ability to work in multiple systems simultaneously. A minimum of five shifts in a six-week period are required and must include some weekend shifts. Holiday shifts are required. Training requires approximately 6-8 weeks equivalent of full time shifts.Ability to work independently and as part of a team.A high school level of educational development and preferred experience such as customer service, administrative, or experience in a health care setting. Bachelor's Degree preferred.The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations. #Li-Onsite

Please note there is a 6 week/40 hours a week training commitment is required which could include day/evening/overnight training before you go into your shift. Every other weekend/holiday. The off weekend is on-call and the off holidays are on-call as well. Saturday 7am-4pm and Sunday 7:30am-4pm. Holidays 7:30am-4pm.Emergency Department (Admitting team) Providing positive and effective customer service that supports departmental and hospital administrative operations.Scheduling patient encounters and procedures to coordinate within and across providers, departments, and institutions.Answering, screening and routing telephone calls. Recording and forwarding messages and triaging calls for urgent information or services. Responding to requests for routine information or assisting within scope of knowledge and authority. Initiating calls for emergency services as required.Collaborating and communicating with referring providers and practices to facilitate management of complex patient issues.Greeting and directing patients, families and visitors.Monitoring daily schedule and patient flow to optimize resource utilization and patient experience.Communicating with clinicians and/or supervisors and routing patients/visitors to maintain efficient patient/visitor flow.Serving as a liaison with Engineering, ESD, Biomedical Engineering, and Materials Management to resolve equipment, supply, cleaning and safety issues; Following through on identified problems.Collecting and organizing medical records, information, materials and supplies required for admissions or encounters. Preparing requisitions and other standard forms as requested by clinician or supervisor.Verifying, recording and processing patient demographics, insurance/payment and referral information for patient encounters. Collecting all necessary clinical documentation and information.Collecting, compiling and forwarding related documentation for reimbursement.To qualify, you must have:Superb customer service, keen attention to detail, strong computing skills with ability to learn new software quickly and ability to work in multiple systems simultaneously. A minimum of five shifts in a six-week period are required and must include some weekend shifts. Holiday shifts are required. Training requires approximately 6-8 weeks equivalent of full time shifts.Ability to work independently and as part of a team.A high school level of educational development and preferred experience such as customer service, administrative, or experience in a health care setting. Bachelor's Degree preferred.The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.

*PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (Not eligible for internal folks)The Sr Patient Experience Representative will be responsible for: Patient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating with referring providers and practicesObtaining required authorizations to compile patient and staff schedulesScheduling patients and supporting the entire patient encounterAdministrative:Maintaining personal calendars for physician/supervisor(s)Reconciling physician calendar with hospital and departmental scheduling applications for 100% accuracyCollaborating closely with physicians and other members of the physicians’ support teamProactively monitoring physician schedule and coordinating flowScheduling meetings, programs and eventsRecording and forwarding messages, triaging calls for urgent information or services, initiating calls for emergency servicesProviding routine clerical support as neededProcess Improvement:Actively contributing to departmental and organizational initiatives and projects with a focus on continuous process improvementAssisting in implementing change in internal systems and proceduresSchedule: Monday - Friday, Hybrid. This position is based in Boston, but may occasionally include our other Ophthalmology Offices in Waltham and Mass Eye & Ear Boston with advance notice as department or physician need arises.To qualify, you must have: High School Diploma/GED required, Bachelor’s degree preferred1 year of healthcare administration experience required Ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situationsAbility to work with diverse internal and external constituenciesBoston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes.

The Department of Pediatric Radiology provides a full range of imaging services for newborns, infants, children, teenagers, young adults, and pregnant women at Boston Children's Hospital and our satellite clinics in Lexington, North Dartmouth, Peabody, Waltham, and Weymouth. We provide individualized care for each patient to obtain the highest quality images and ensure the most accurate diagnoses using the most sophisticated imaging equipment available. The Patient Experience Representative I will be responsible for: Customer Service:Demonstrating positive and effective customer service that supports departmental and hospital operations.Greeting, screening and directing patients, families and visitors.Registering new patients upon arrival.Patient Registration/Discharge:Monitoring clinic activity to ensure best possible patient experience.Recording and processing patient demographics, insurance/payment, and referral information for patient encounters.Collecting all necessary clinical documentation and information. Transcribing code and patient treatment information into a billing system.Obtaining required authorizations, referrals and verifications of insurance to compile patient and staff schedules.Scheduling:Scheduling patient encounters and procedures to coordinate with and across providers, departments and institutions.Monitoring daily schedule and coordinating flow to optimize resource utilization and patient experience.Administration:Maintaining personal calendars for physician/supervisor(s).Scheduling meetings, programs and events.Transcribing, typing and proofreading correspondence, forms, reports and other materials involving complex scientific, technical and/or specialized terminology.Recording and forwarding messages, triaging call for urgent information or services, initiating call for emergency services.Participating in the purchasing of inventory.Providing routine clerical support as needed.Technology:Utilizing all office technology, including phone systems, email, Microsoft Office programs, and clinical, scheduling and billing applications.Enrolling patients and caregivers in patient portal.Schedule: 100% onsite only - Temp to Perm possibility - will need to do 3wks FSET Training Program 8a-4:30p, then switch to 6a-2:30p or 7:30am-4pmTo qualify, you must have:High School Diploma/GED required.Previous customer service and/or administrative experience preferred.Basic customer service and computer skills required.Ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.Ability to work with diverse internal and external constituencies.Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

The Department of Pediatric Radiology provides a full range of imaging services for newborns, infants, children, teenagers, young adults, and pregnant women at Boston Children's Hospital and our satellite clinics in Lexington, North Dartmouth, Peabody, Waltham, and Weymouth. We provide individualized care for each patient to obtain the highest quality images and ensure the most accurate diagnoses using the most sophisticated imaging equipment available. The Patient Experience Representative I will be responsible for: Customer Service:Demonstrating positive and effective customer service that supports departmental and hospital operations.Greeting, screening and directing patients, families and visitors.Registering new patients upon arrival.Patient Registration/Discharge:Monitoring clinic activity to ensure best possible patient experience.Recording and processing patient demographics, insurance/payment, and referral information for patient encounters.Collecting all necessary clinical documentation and information. Transcribing code and patient treatment information into a billing system.Obtaining required authorizations, referrals and verifications of insurance to compile patient and staff schedules.Scheduling:Scheduling patient encounters and procedures to coordinate with and across providers, departments and institutions.Monitoring daily schedule and coordinating flow to optimize resource utilization and patient experience.Administration:Maintaining personal calendars for physician/supervisor(s).Scheduling meetings, programs and events.Transcribing, typing and proofreading correspondence, forms, reports and other materials involving complex scientific, technical and/or specialized terminology.Recording and forwarding messages, triaging call for urgent information or services, initiating call for emergency services.Participating in the purchasing of inventory.Providing routine clerical support as needed.Technology:Utilizing all office technology, including phone systems, email, Microsoft Office programs, and clinical, scheduling and billing applications.Enrolling patients and caregivers in patient portal.Schedule: 100% onsite only - Temp - Thursday through Sunday, 11pm-7am (overnights)To qualify, you must have:High School Diploma/GED required.Previous customer service and/or administrative experience preferred.Basic customer service and computer skills required.Ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.Ability to work with diverse internal and external constituencies.Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

(PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions- internal folks are not eligible for sign on bonus)The Department of Pediatric Radiology provides a full range of imaging services for newborns, infants, children, teenagers, young adults, and pregnant women at Boston Children's Hospital and our satellite clinics in Lexington, North Dartmouth, Peabody, Waltham, and Weymouth. We provide individualized care for each patient to obtain the highest quality images and ensure the most accurate diagnoses using the most sophisticated imaging equipment available. The Patient Experience Representative I will be responsible for: Customer Service:Demonstrating positive and effective customer service that supports departmental and hospital operations.Greeting, screening and directing patients, families and visitors.Registering new patients upon arrival.Patient Registration/Discharge:Monitoring clinic activity to ensure best possible patient experience.Recording and processing patient demographics, insurance/payment, and referral information for patient encounters.Collecting all necessary clinical documentation and information. Transcribing code and patient treatment information into a billing system.Obtaining required authorizations, referrals and verifications of insurance to compile patient and staff schedules.Scheduling:Scheduling patient encounters and procedures to coordinate with and across providers, departments and institutions.Monitoring daily schedule and coordinating flow to optimize resource utilization and patient experience.Administration:Maintaining personal calendars for physician/supervisor(s).Scheduling meetings, programs and events.Transcribing, typing and proofreading correspondence, forms, reports and other materials involving complex scientific, technical and/or specialized terminology.Recording and forwarding messages, triaging call for urgent information or services, initiating call for emergency services.Participating in the purchasing of inventory.Providing routine clerical support as needed.Technology:Utilizing all office technology, including phone systems, email, Microsoft Office programs, and clinical, scheduling and billing applications.Enrolling patients and caregivers in patient portal.Schedule: 100% Onsite Only - Wed 3pm-11pm, Sat 7am-11pm, Sun 12pm-6pm (flexible)+ evening/weekend shift differential - opportunity to take call and pick up shifts when availableTo qualify, you must have:High School Diploma/GED required.Previous customer service and/or administrative experience preferred.Basic customer service and computer skills required.Ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.Ability to work with diverse internal and external constituencies.Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

The Patient Experience Representative works under close supervision to provide support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families. Demonstrates interest in and ability to departmental and organizational initiatives & projects with a focus on continuous process improvement. Performs various administrative functions requiring basic knowledge of programs and services. Provides positive and effective customer service that supports departmental and hospital operations.*PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions* (Not eligible for internal employees)This Patient Experience Representative is 100% in office in our ICU and will be responsible for:Patient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating with referring providers and practicesObtaining required authorizations to compile patient and staff schedulesScheduling patients and supporting the patient encounterCheck In / Check Out:Greeting and directing patients, families and visitorsMonitoring daily schedule and coordinating flow with clinicians/supervisorReconciling payments and preparing deposits, providing record of transactions in Hospital systemsFacilitating and directing communication with Financial CounselingAdministrative:Recording and forwarding messages, triaging call for urgent information or services, initiating call for emergency servicesProviding routine clerical support as neededTo qualify, you must have:A high school level of education, Bachelor's Degree preferredPrior customer service or administrative experience preferredThe ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situationsThe ability to work with diverse internal and external constituenciesSchedule: 3-11:30pm M-FBoston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

Patient Experience Representative - Hemodialysis100% in-person, day shift Monday-Friday *some Saturday coverage may be needed$2,000 sign-on bonus (terms/taxes apply).Are you ready to make a difference while expanding your administrative/customer skills Join our Hemodialysis team as Patient Experience Representative. You will play a key role in supporting our patients and their family members. This position involves dynamic interaction with our nurses, fellows, physicians, other sectors of the organization as well as our Renal Transplant program team. You will also gain clinical and administrative insight into how Dialysis works as well as learn behind the scenes tasks such as billing etc. We offer a career ladder as well!We perform about 3,500 chronic dialysis treatments per year in our seven-bed dialysis unit designed especially for kids. We are the only full-service dialysis unit in New England. 1. Customer Service a. Interacts and provides positive and effective customer service to patients and families.b. Responds to routine inquiries about hospital protocol, policies, and procedures. c. Greets and directs patients, families, and visitors. d. Manages large amounts of inbound and outbound calls in a timely manner. e. Provides accurate information, directions, and/or guidance to peers/employees and follows up promptly to ensure that needs have been met. 2. Patient Registration/Admissions/Discharge a. May be required to collect Height, Weight, and Temperature and answer questionnaires in EMR. b. Create patient encounter in EHR. c. Accurately collects, verifies, and records all patient demographic and insurance information required for the admission and billing of hospital services in EHR system. d. Ensure all medical services/hospitalization requiring Prior Authorization and/or Referral are coordinated through the appropriate insurance provider and payer(s). e. May be required to document all Prior Authorizations and/or Referral in EHR (setting dependent). f. Provides the patient with the required forms and obtains appropriate signatures: General consent, Healthcare Proxy, Compliance documentation, Rights and Responsibilities, Financial Assistance policy. g. Ensures that the patient is escorted to the appropriate area upon completion of the registration process. h. Generates patient labels and identification bracelets. i. May be required to collect, record and secure co-payments made by patients/ families (setting dependent). j. May be required to prepare admission-related documentation and patient chart process, to ensure a seamless and timely admission process (setting dependent). k. May be required to call PCP offices to notify them of admissions in the ED/ICU (setting dependent). l. Notify unit of patient arrival. m. Process patient transfer/discharge paperwork. n. Update information boards. o. Request an ambulance pick up. Assist with registering ambulances as required. p. Validate patient parking.Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.kidneyscustomer servicefront deskadministrative #LI-Onsite

Monday - Friday (in-person) 40 hours a weekSchedule flexibility is needed to work shifts between 7:00am – 7:00pm.Travel to Boston, Brookline and Jamaica Plain is required (all locations are accessible by public transportation).Sign-on Bonus of $2,000 for full time (taxes/terms apply).Are you about to graduate college this year or are recent college graduate *We can be flexible on start date! Ready to start a career in healthcare and want to learn more about different medical specialties The Float Pool is a great way for you to learn about different departments at our Harvard teaching pediatric hospital in an administrative/customer service capacity. After successful completion of training, the PER Float will work in ambulatory clinic areas, telephone page operations, and/or the practice liaison program as part of the float pool to provide administrative and customer service support to departments.The Patient Experience Representative/Patient Access (Float pool) will be responsible for: Customer Service:Demonstrating positive and effective customer service that supports departmental and hospital operations, patients and families.Responding to routine inquiries about hospital protocol, policies and procedures.Greeting, screening and directing patients, families and visitors.May be required to rotate in departments with call centers.Patient Registration/Admissions/Discharge:May be required to collect height, weight and temperature and answer questionnaires in EMR.With guidance, may prepare rooms for examinations and provide assistance to patients according to established procedures and instructions.Recording and processing patient demographics, insurance/payment and referral information for all patient encounters.Collecting all necessary clinical documentation and information. Transcribing code and patient treatment information into a billing system.May collect, record and secure co-payments made by patients and families, reconcile payments and prepare deposits.Obtaining required authorizations, referrals and verifications of insurance to compile patient and staff schedules.Scheduling:Scheduling patient encounters and procedures to coordinate with and across providers, departments and institutions.Monitoring daily schedule and coordinating flow to optimize resource utilization and patient experience. Communicating with clinicians and/or supervisors and routing patients/visitors to maintain efficient patient/visitor flow.Administration:Answering, screening and routing telephone calls. Recording and forwarding messages and triaging calls for urgent information or assistance within scope of knowledge and authority.Scheduling meetings, programs and events. Maintaining calendars for physicians/supervisors.Assisting in organizing and scheduling conferences, seminars and other department-sponsored programs or events.Providing routine clerical support as needed.May collect and organize medical records, information, materials and supplies required for appointments.Technology:Utilizing all office technology, including phone systems, email, Microsoft Office, as well as clinical, scheduling and billing applications.Enrolling patients and caregivers in patient portal.To qualify, you must have:High School Diploma / GED required.Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.administrativecustomer servicefront deskcollege graduatesnew grads

*PER Positions are currently eligible for a Sign-on Bonus of $2,000 (terms and taxes will apply)The Patient Experience Representative will be responsible for: Patient Encounter Management:Provides positive and effective customer service that supports unit operations.Collaborates with referring providers and practices.Obtains required authorizations to compile patient and staff schedules.Schedules patients and supports the patient encounterCheck In / Check Out:Greets and directs patients, families and visitors.Monitors daily schedule and coordinates flow with clinicians /supervisor.Reconciles payments and prepares deposits, provides record of transactions in Hospital systemsFacilitates and directs communication with Financial Counseling.Administrative:Maintains personal calendars for physician/supervisor(s).Schedules meetings, programs and events.Records and forwards messages, triages call for urgent information or services, initiates call for emergency services.Provides routine clerical support as needed.Process Improvement:Actively contributes to departmental and organizational initiatives & projects with a focus on continuous process improvement.Assists in implementing change in internal systems and procedures.To qualify, you must have: High School Diploma or GED required. Bachelor’s degree preferredAbility to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.Ability to work with diverse internal and external constituencies.BCH offers competitive compensation and unmatched benefits, including a flexible schedule, affordable health, vision and dental insurance, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition Reimbursement, and discounted rates on T-passes.

Schedule: 3pm-11pm M-FThe Patient Experience Representative within the Cardiac Acute Care unit is 100% in person and works under close supervision to provide support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families. Demonstrates interest in and ability to departmental and organizational initiatives & projects with a focus on continuous process improvement. Performs various administrative functions requiring basic knowledge of programs and services. Provides positive and effective customer service that supports departmental and hospital operations.*PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions* (Not eligible for internal employees)This Patient Experience Representative is 100% in office and will be responsible for:Patient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating with referring providers and practicesObtaining required authorizations to compile patient and staff schedulesScheduling patients and supporting the patient encounterCheck In / Check Out:Greeting and directing patients, families and visitorsMonitoring daily schedule and coordinating flow with clinicians/supervisorReconciling payments and preparing deposits, providing record of transactions in Hospital systemsFacilitating and directing communication with Financial CounselingAdministrative:Recording and forwarding messages, triaging call for urgent information or services, initiating call for emergency servicesProviding routine clerical support as neededTo qualify, you must have:A high school level of education, Bachelor's Degree preferredPrior customer service or administrative experience preferredThe ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situationsThe ability to work with diverse internal and external constituenciesSchedule: 3pm-11pm M-FBoston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

Infusion ServicesMonday-Friday 8:00am-4:30pmPatient Experience RepresentativeInfusion Services provides intravenous (IV) infusion of medications and blood products, and certain injectable medications. Our department plays a crucial role in treating various diseases, offering infusion-based therapies delivered by a skilled and dedicated healthcare team.The Patient Experience Representative works under close supervision to provide support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families. Demonstrates interest in and ability to departmental and organizational initiatives & projects with a focus on continuous process improvement. Performs various administrative functions requiring basic knowledge of programs and services. Provides positive and effective customer service that supports departmental and hospital operations.This Patient Experience Representative is 100% in office and will be responsible for:Patient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating with referring providers and practicesObtaining required authorizations to compile patient and staff schedulesScheduling patients and supporting the patient encounterCheck In / Check Out:Greeting and directing patients, families and visitorsMonitoring daily schedule and coordinating flow with clinicians/supervisorReconciling payments and preparing deposits, providing record of transactions in Hospital systemsFacilitating and directing communication with Financial CounselingAdministrative:Recording and forwarding messages, triaging call for urgent information or services, initiating call for emergency servicesProviding routine clerical support as neededTo qualify, you must have:A high school level of education or GED required. Bachelor’s Degree preferredPrior customer service or administrative experience preferredThe ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situationsThe ability to work with diverse internal and external constituencies1. Frequent lifting and carrying objects weighing up to 10 pounds. 2. Regular sitting, stooping, and bending. 3. Regular reaching and grasping objects at, above, and below shoulder level. 4. Regular grasping and fine manipulation with hands. 5. Regular proofreading and checking documents for accuracy. 6. Regular inputting/retrieving words or data into or from an automated/computer system.Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

Schedule: 100% in person - Various shifts 8-4:30pm, or 10am-6:30pmThe Senior Patient Experience Representative will be responsible for monitoring clinic activity to ensure the best possible patient experience. Assists with resolving customer service and scheduling issues, and checking patients in for appointments. Provides positive and effective customer service that supports departmental and hospital operations.(PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions- internal folks are not eligible for sign on bonus)The Hybrid Sr. Patient Experience Representative will be in our Physical Therapy unIT AND IS responsible for: Patient Encounter Management:Provides positive and effective customer service that supports unit operations.Collaborates with referring providers and practices.Obtains required authorizations to compile patient and staff schedules.Schedules patients and supports the patient encounterCheck In / Check Out:Greets and directs patients, families and visitors.Monitors daily schedule and coordinates flow with clinicians /supervisor.Reconciles payments and prepares deposits, provides record of transactions in Hospital systems.Facilitates and directs communication with Financial Counseling.Administrative:Maintains personal calendars for physician/supervisor(s).Schedules meetings, programs and events.Provides routine clerical support as needed.Process Improvement:Actively contributes to departmental and organizational initiatives & projects with a focus on continuous process improvement.Assists in implementing change in internal systems and proceduresPatient Experience Coordination:Monitors clinic activity to ensure the best possible patient experience.Assists with resolving customer service and scheduling issues.Responds to patient’s needs, and situations requiring escalated service response.Training:Participates in the development of training program strains clinic staff in department systems, processes and terminology.Provides assistance to other support staff in evaluating and resolving issues.Serves as a resource on operations and procedures, payer and billing requirementsIndividual Contributor:May provide expertise and train staff in departmental procedure.Schedule: 100% in person - Various shifts 8-4:30pm, or 10am-6:30pm To qualify, you must have: High school diploma or GED required.Minimum one year of healthcare admin experience required.Ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.Ability to work with diverse internal and external constituencies.Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

Children's Hospital Primary Care Center (CHPCC) is here to help families raise healthy, happy children. Our locations serve more children than any other primary care practice in Boston. We are dedicated to helping parents and guardians raise happy and healthy children. We see patients beginning at birth, and will follow children through the important milestones of their development. Our dedicated staff of medical providers, nurses, social workers, dietitians, and child life specialists provides well-child care, including routine immunizations, health education, and care for acute illnesses.This Patient Experience Representative is 100% in office and will be responsible for:Patient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating with referring providers and practicesObtaining required authorizations to compile patient and staff schedulesScheduling patients and supporting the patient encounterCheck In / Check Out:Greeting and directing patients, families and visitorsMonitoring daily schedule and coordinating flow with clinicians/supervisorReconciling payments and preparing deposits, providing record of transactions in Hospital systemsFacilitating and directing communication with Financial CounselingAdministrative:Recording and forwarding messages, triaging call for urgent information or services, initiating call for emergency servicesProviding routine clerical support as neededAdmin Support for Admissions, Discharges, and TransfersReconciliation of Patient Charts during admissions and dischargesUpdating and reconciling the Patient Monitoring System upon admission, discharges, and transfers.Schedule will be: 8:30am to 5pm on Saturday and Sunday and 5pm to 9pm one weekday. To qualify, you must have:A high school level of education, Bachelor's Degree preferredBilingual in Spanish preferred.Prior customer service or administrative experience preferredThe ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situationsThe ability to work with diverse internal and external constituenciesBoston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

Schedule: 11pm-7:30am Sunday-Thursday.All full time PERs are eligible for a $2,000 sign on bonus (internal employees- not eligible)This Patient Experience Representative is 100% in office in our MSICU unit and will be responsible for:Patient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating with referring providers and practicesObtaining required authorizations to compile patient and staff schedulesScheduling patients and supporting the patient encounterCheck In / Check Out:Greeting and directing patients, families and visitorsMonitoring daily schedule and coordinating flow with clinicians/supervisorReconciling payments and preparing deposits, providing record of transactions in Hospital systemsFacilitating and directing communication with Financial CounselingAdministrative:Recording and forwarding messages, triaging call for urgent information or services, initiating call for emergency servicesProviding routine clerical support as neededAdmin Support for Admissions, Discharges, and TransfersReconciliation of Patient Charts during admissions and dischargesUpdating and reconciling the Patient Monitoring System upon admission, discharges, and transfers.To qualify, you must have:A high school level of education, Bachelor's Degree preferredPrior customer service or administrative experience preferredThe ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situationsThe ability to work with diverse internal and external constituenciesSchedule: 11pm-7:30am Sunday-ThursdayBoston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

*PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (prorated for part-time positions)*The Advanced Cardiac Therapies (ACT) Program is a multidisciplinary group of physicians, advanced practice nurses, social workers and nutritionists who work together to provide care for cardiac patients in the Heart Failure and Heart Transplant Programs.The Patient Experience Representative will be responsible for: Patient Encounter Management:Providing positive and effective customer service that supports unit operations.Coordinating patient family meetings. Scheduling patients and supporting the patient encounter/admission.Collaborating with referring providers and practices.Obtaining required authorizations to compile patient and staff schedules.Administrative:Providing coordination and administrative support for the Advanced Cardiac Therapies program.Phone triage for all incoming patient/family calls and clinic/scheduling coordination for applicable providers.Providing routine clerical support as needed.Process Improvement:Actively contributing to departmental and organizational initiatives & projects with a focus on continuous process improvement.Assisting in implementing change in internal systems and procedures.To qualify, you must have:High School Diploma / GED required. Bachelor’s degree preferred.Previous customer service and/or administrative experience preferred.Basic computer skills required.Ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.Ability to work with diverse internal and external constituencies.Boston Children’s Hospital offers competitive compensation and unmatched benefits, including affordable health, vision and dental insurance, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition Reimbursement, cell phone plan discounts and discounted rates on T-passes (50% off). Discover your best

*PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (prorated for part-time positions)*The Boston Adult Congenital Heart (BACH) Program provides comprehensive care to adult patients living with congenital heart disease (CHD). We are committed to advancing care both by training the future leaders in the field, as well as advancing medical science through research. In partnership with Brigham and Women’s Hospital, we offer a full range of inpatient and outpatient clinical services to adults with CHD and pulmonary hypertension, from diagnosis to cardiac catheterization and surgical repair. To learn more about the BACH Program, click here.The Patient Experience Representative will be responsible for: Patient Encounter Management:Providing positive and effective customer service that supports unit operations.Collaborating with referring providers and practices.Assisting with transition from pediatric cardiology program to Boston Adult Congenital Heart (BACH) Program for qualified patients. Managing intake process for new patients.Obtaining required authorizations to compile patient and staff schedules.Scheduling patients and supporting the patient encounter, including coordination and scheduling for BWH and other external locations.Administrative:Scheduling meetings, programs and events.Recording and forwarding messages, triaging call for urgent information or services, initiating call for emergency services.Monitoring daily schedule and coordinating flow with clinicians/supervisorFacilitating and directing communication with Financial Counseling.Providing routine clerical support as needed.Process Improvement:Actively contributing to departmental and organizational initiatives and projects with focus on continuous process improvement.Assisting in implementing change in internal systems and procedures.To qualify, you must have: High School Diploma / GED required. Bachelor’s degree preferredPrevious customer service or administrative experience preferredAbility to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situationsAbility to work with diverse internal and external constituenciesBoston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

Monday - Friday (in-person) 40 hours Schedule flexibility is needed to work shifts between 7:00am – 7:00pm.Travel to Boston, Brookline and Jamaica Plain is required (all locations are accessible by public transportation).Sign-on Bonus of $2,000 for full time (taxes/terms apply, externals only).Looking to start a brand new career in 2025, or maybe you're newly graduated and not sure where to start, or maybe you have been in healthcare and want to learn more about different specialties The Float Pool is a great way for you to learn about different departments at our pediatric hospital in an administrative/customer service capacity. After successful completion of training, the PER Float will work in ambulatory clinic areas, telephone page operations, and/or the practice liaison program as part of the float pool to provide administrative and customer service support to departments.The Patient Experience Representative/Patient Access (Float pool) will be responsible for: Customer Service:Demonstrating positive and effective customer service that supports departmental and hospital operations, patients and families.Responding to routine inquiries about hospital protocol, policies and procedures.Greeting, screening and directing patients, families and visitors.May be required to rotate in departments with call centers.Patient Registration/Admissions/Discharge:May be required to collect height, weight and temperature and answer questionnaires in EMR.With guidance, may prepare rooms for examinations and provide assistance to patients according to established procedures and instructions.Recording and processing patient demographics, insurance/payment and referral information for all patient encounters.Collecting all necessary clinical documentation and information. Transcribing code and patient treatment information into a billing system.May collect, record and secure co-payments made by patients and families, reconcile payments and prepare deposits.Obtaining required authorizations, referrals and verifications of insurance to compile patient and staff schedules.Scheduling:Scheduling patient encounters and procedures to coordinate with and across providers, departments and institutions.Monitoring daily schedule and coordinating flow to optimize resource utilization and patient experience. Communicating with clinicians and/or supervisors and routing patients/visitors to maintain efficient patient/visitor flow.Administration:Answering, screening and routing telephone calls. Recording and forwarding messages and triaging calls for urgent information or assistance within scope of knowledge and authority.Scheduling meetings, programs and events. Maintaining calendars for physicians/supervisors.Assisting in organizing and scheduling conferences, seminars and other department-sponsored programs or events.Providing routine clerical support as needed.May collect and organize medical records, information, materials and supplies required for appointments.Technology:Utilizing all office technology, including phone systems, email, Microsoft Office, as well as clinical, scheduling and billing applications.Enrolling patients and caregivers in patient portal.To qualify, you must have:High School Diploma / GED required.Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.administrativecustomer servicefront desk