Position Summary/ Department Summary:Please note there is a 6 week/40 hours a week training commitment that is required which could include day/evening + weekend training before you go into your shift. Full flexibility is needed during this training period. 5:30pm-2:00am24 hours a weekKey Responsibilities:Emergency Department - Patient Experience Representative Providing positive and effective customer service that supports departmental and hospital administrative operations.Scheduling patient encounters and procedures to coordinate within and across providers, departments, and institutions.Answering, screening and routing telephone calls. Recording and forwarding messages and triaging calls for urgent information or services. Responding to requests for routine information or assisting within scope of knowledge and authority. Initiating calls for emergency services as required.Collaborating and communicating with referring providers and practices to facilitate management of complex patient issues.Greeting and directing patients, families and visitors.Monitoring daily schedule and patient flow to optimize resource utilization and patient experience.Communicating with clinicians and/or supervisors and routing patients/visitors to maintain efficient patient/visitor flow.Serving as a liaison with Engineering, ESD, Biomedical Engineering, and Materials Management to resolve equipment, supply, cleaning and safety issues; Following through on identified problems.Collecting and organizing medical records, information, materials and supplies required for admissions or encounters. Preparing requisitions and other standard forms as requested by clinician or supervisor.Verifying, recording and processing patient demographics, insurance/payment and referral information for patient encounters. Collecting all necessary clinical documentation and information.Collecting, compiling and forwarding related documentation for reimbursement.Minimum Qualifications Education:High-school or GED diploma. Bachelor's degree preferred. Experience:Superb customer service, keen attention to detail, strong computing skills with ability to learn new software quickly and ability to work in multiple systems simultaneously. A minimum of five shifts in a six-week period are required and must include some weekend shifts. Holiday shifts are required. Training requires approximately 6-8 weeks equivalent of full time shifts.Ability to work independently and as part of a team.Preferred experience such as customer service, administrative, or experience in a health care setting. The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations. #Li-OnsiteBoston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.#Li-Onsite

Position SummaryYou will work under close supervision to provide support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families. You will demonstrate interest in and ability to departmental and organizational initiatives & projects with a focus on continuous process improvement. You will perform various administrative functions requiring basic knowledge of programs and services. You will provide positive and effective customer service that supports departmental and hospital operations.Key Responsibilities:Patient Encounter Management:Provides positive and effective customer service that supports unit operations.Collaborates with referring providers and practices.Obtains required authorizations to compile patient and staff schedules.Schedules patients and supports the patient encounterAdministrative:Maintains personal calendars for physician/supervisor(s).Schedules meetings, programs and events.Provides routine clerical support as needed.Process Improvement:Actively contributes to departmental and organizational initiatives & projects with a focus on continuous process improvement.Assists in implementing change in internal systems and proceduresPatient Experience Coordination:Monitors clinic activity to ensure the best possible patient experience.Assists with resolving customer service and scheduling issues.Responds to patient’s needs, and situations requiring escalated service response.Training:Participates in the development of training program strains clinic staff in department systems, processes and terminology.Provides assistance to other support staff in evaluating and resolving issues.Serves as a resource on operations and procedures, payer and billing requirementsIndividual Contributor:May provide expertise and train staff in departmental procedures.Minimum qualificationsEducation:A high school level of education, bachelor’s degree preferredExperience:Minimum one year of healthcare admin experience required.Ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.Ability to work with diverse internal and external constituencies.Schedule: Monday - Friday, Hybrid. This position is based in Boston, but may occasionally include our other Ophthalmology Offices in Waltham and Mass Eye & Ear Boston with advance notice as department or physician need ariseThis role is eligible for a $2,000 sign on bonus (not eligible for internal candidates).Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

The Department of Pediatric Radiology provides a full range of imaging services for newborns, infants, children, teenagers, young adults, and pregnant women at Boston Children's Hospital and our satellite clinics in Lexington, North Dartmouth, Peabody, Waltham, and Weymouth. We provide individualized care for each patient to obtain the highest quality images and ensure the most accurate diagnoses using the most sophisticated imaging equipment available. The Patient Experience Representative I will be responsible for: Customer Service:Demonstrating positive and effective customer service that supports departmental and hospital operations.Greeting, screening and directing patients, families and visitors.Registering new patients upon arrival.Patient Registration/Discharge:Monitoring clinic activity to ensure best possible patient experience.Recording and processing patient demographics, insurance/payment, and referral information for patient encounters.Collecting all necessary clinical documentation and information. Transcribing code and patient treatment information into a billing system.Obtaining required authorizations, referrals and verifications of insurance to compile patient and staff schedules.Scheduling:Scheduling patient encounters and procedures to coordinate with and across providers, departments and institutions.Monitoring daily schedule and coordinating flow to optimize resource utilization and patient experience.Administration:Maintaining personal calendars for physician/supervisor(s).Scheduling meetings, programs and events.Transcribing, typing and proofreading correspondence, forms, reports and other materials involving complex scientific, technical and/or specialized terminology.Recording and forwarding messages, triaging call for urgent information or services, initiating call for emergency services.Participating in the purchasing of inventory.Providing routine clerical support as needed.Technology:Utilizing all office technology, including phone systems, email, Microsoft Office programs, and clinical, scheduling and billing applications.Enrolling patients and caregivers in patient portal.Schedule: 100% onsite only - Temp to Perm possibility - will need to do 3wks FSET Training Program 8a-4:30p and then will change to 9:30a-6:00p. To qualify, you must have:High School Diploma/GED required.Previous customer service and/or administrative experience preferred.Basic customer service and computer skills required.Ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.Ability to work with diverse internal and external constituencies.Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.