General information Job Posting Title Customer Service Representative – Healthcare Date Wednesday, July 30, 2025 City Winchester State KY Country United States Working time Full-time Description & Requirements Youtube VideoCustomer Service Representative - HealthcareLocation: On-site in Winchester, KYHourly Base Pay:$15.00 plus$1,000+ in potential bonuses!Schedule: Limited-Service Full-Time schedules availableSite Hours: Monday - Friday, 9 a.m. - 6 p.m.; the targeted start date, hours, and schedule are discussed with recruiterMake a Real Difference Every Day by Delivering Customer Care to America's Most Vulnerable.Maximus is hiring Customer Service Representatives (CSRs) who are ready to provide excellent service and support to individuals navigating important healthcare decisions. If you're dependable, compassionate, and looking to grow your career, we want to hear from you.In this role, you’ll be part of a team that supports people across the country as they access and understand healthcare programs. You'll receive paid, in-depth training to give you the tools and confidence to succeed from day one.Pay & BenefitsAt Maximus, we’re committed to helping you succeed, at work and beyond. We offer a comprehensive pay and benefits package designed to support your wellbeing:Competitive Compensation:$15.00/hrbase pay + 10% shift differential for evening shifts$1,000+ in bonus opportunities, including training completion and referrals*Comprehensive Insurance Coverage: Company-paid medical coverageTuition Reimbursement: Invest in your ongoing education and developmentFuture Planning: 401(k) with company matchPaid Time Off Package: Paid time off, sick leave & 11 paid holidaysMaximus Wellness Support: Employee Assistance Program (EAP), wellness resources, and employee discount programsWork/Life Balance Support: Flexible schedules that meet your lifestyleCareer Growth: A supportive environment with career development and promotional opportunitiesMeaningful Work with Impact: No cold calls, sales, or collections involved!*Eligibility requirements apply, ask your recruiter for more details Essential Duties and Responsibilities:- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters).- Calls are basic and routine.- Uses computerized system for tracking, information gathering, and/or troubleshooting.- Provides feedback when needed, provide input on call trends, processes, procedures, and training.- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.- Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses- Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules- Utilize standard technology such as telephone, e-mail, and web browser to perform job duties- Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing- Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller- Refer calls as required to CSR Lead- Maintain up-to-date knowledge of client regulations and policies- Report problems that occur via the online system so they can be addressed by the appropriate parties Minimum Requirements - High School diploma or equivalent with 6 months of customer service experience.- Must be able to speak and read English clearly, professionally and fluently.- Ability to work within established turnaround times- Must have excellent interpersonal skills and the ability to organize simultaneous tasks- Ability to work as a member of a team- Must participate and certify in internal CCO training to begin this role.- Medicare will be expected to participate in and certify internal Tier I Claims Part A, Claims Part B, and Claims DME training later to complete your Tier I am training for this role.- May be required to work overtime and scheduled holidays.- Working on-site at our office location is a key requirement for this position. Being physically present at the worksite is essential for effective collaboration, communication, and supervision.Applicants must be able to perform their duties on-site and meet attendance requirements. Remote or at-home work options are not available for this role until completion of at least one year of employment with above-average performance, based on specified program criteria and at the company's discretion.#CCOWinchester EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation. Minimum Salary $ 15.00 Maximum Salary $ 15.00

RN - PCU 2 - Full Time NightsThis position coordinates total nursing care for patients, participates in patient and family teaching, acts as a patient advocate and works as part of a team with ancillary and non-nursing departments. Reports to: Department Director FLSA: Non-exemptEducation: Associate's Degree Nursing (ADN) Required; Bachelor's Degree Nursing (BSN) PreferredLicense: Applicants should have a current state RN license or a current multistate compact license and possess an associate orbachelor's degree from an accredited nursing school. Certifications: Basic Life Support (BLS) within 30 days of hire; Required Skills Ability to understand, communicate, and react effectively to patient and family needsCritical thinkingWork well under pressure while keeping calm and maintaining customer focusEssential FunctionsAssesses the patient's condition and nursing care needs Sets goals and prescribes appropriate nursing interventions to meet physical, psychological, social and rehabilitative needs of patientsDevelops individual nursing care plansImplements care plans and makes revisions as neededEvaluates patient care outcomesCollaborates with physicians and other hospital employeesAdministers medications, treatments and therapies.Communicates with patients and oversees provision of care.Provides patients and/or family with instruction and education relevant to condition. Accurately documents nursing observations, assessments, medications, treatments, and other care given.Nonessential FunctionsMaintains facility equipment, supplies and work areas.Assists in the orientation of new employeesCoordinates and supervises activities of employees and department operationsParticipates in performance/process improvement activities.

03114 RN - Neuro Medical-Surgical - Days - Full TimeThis position coordinates total nursing care for patients, participates in patient and family teaching, acts as a patient advocate and works as part of a team with ancillary and non-nursing departments. Reports to: Department Director FLSA: Non-exemptEducation: Associate's Degree Nursing (ADN) Required; Bachelor's Degree Nursing (BSN) PreferredLicense: Applicants should have a current KY state RN license or a current multistate compact license and possess an associate orbachelor's degree from an accredited nursing school.Certifications: Basic Life Support (BLS) within 30 days of hire; Required Skills Ability to understand, communicate, and react effectively to patient and family needsCritical thinkingWork well under pressure while keeping calm and maintaining customer focusEssential Functions1. Assesses the patient's condition and nursing care needs2. Sets goals and prescribes appropriate nursing interventions to meet physical, psychological, social and rehabilitative needs of patients3. Develops individual nursing care plans4. Implements care plans and makes revisions as needed5. Evaluates patient care outcomes6. Collaborates with physicians and other hospital employees7. Administers medications, treatments and therapies.8. Communicates with patients and oversees provision of care.9. Provides patients and/or family with instruction and education relevant to condition.10. Accurately documents nursing observations, assessments, medications, treatments, and other care given.Nonessential Functions1. Maintains facility equipment, supplies and work areas.2. Assists in the orientation of new employees3. Coordinates and supervises activities of employees and department operations4. Participates in performance/process improvement activities.

Registered Nurse (RN)Medical Surgical Full Time Days Commitment Bonus: $15,000 Your experience matters At Lake Cumberland Regional Health we are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. Here, you're not just valued as an employee, but as a person. As a registered nurse (RN) joining our team, you're embracing a vital mission dedicated to making communities healthier. Join us on this meaningful journey where your skills, compassion, and dedication will make a remarkable difference in the lives of those we serve.Department/Unit SummaryThe Medical Surgical Unit at Lake Cumberland Regional Hospital embodies a culture of teamwork and effective communication, essential for providing specialized care to critically ill patients. This 33-bed unit operates within a trauma III hospital setting, ensuring patients receive optimal medical attention and support.How you'll contribute You'll make an impact by utilizing your specialized plan-of-care intervention and serving as a patient-care innovator. You will shape exceptional patient journeys every day and leverage your skills and our cutting-edge technology to directly impact patient wellbeing.Connect with our RN recruiting specialist Not ready to complete an application, or have questions Please contact Melissa Taylor by texting , calling or schedule a time and date that works for you by clicking the link below.https://bit.ly/MTaylorNurseRecruiterLCRHWhat we offer$15,000 Commitment Bonus (Days)Clinical LadderComprehensive medical, dental, and vision plans, plus flexible-spending and health- savings accounts Competitive paid time off and extended illness bank package for full-time employees Income-protection programs, such as life, accident, critical-injury insurance, short and long-term disability, and identity theft coverage Tuition reimbursementLoan Assistance401(K) matchingEmployee assistance program including mental, physical, and financial wellness Professional development and growth opportunitiesQualifications and requirementsApplicants should have a current state RN license or a current multistate compact license and possess an associate or bachelor's degree from an accredited nursing school. Additional requirements include:Current American Heart Association BLS certification (or) obtained within 90 days after hire date.Current American Heart Association ACLS certification or obtain within 6 months after hire date.Successfully pass an arrhythmia exam within 90 days after hire date.Requires critical thinking skills, decisive judgment, and the ability to work with minimal supervision.Must be able to work in a stressful environment and take appropriate action.Able to communicate effectively in English, both verbally and in writingAbout our Health System Lake Cumberland Regional Hospital, a 295-bed hospital located in Somerset, Kentucky and is part of Lifepoint Health, a diversified healthcare delivery network committed to making communities healthier® with acute care, rehabilitation, and behavioral health facilities from coast to coast. From your first day to your next career milestone-your experience matters.EEOC Statement"Lake Cumberland Regional Hospital is an Equal Opportunity Employer. Lake Cumberland Regional Hospital is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment."

RN-Clinic RN provides direct patient care to patients using the nursing process in accordance with applicable scope and standards of practice.Reports to: Clinical Nurse SupervisorFSLA: Non-exempt Education: Associate's Degree in Nursing Required; Bachelor's Degree in Nursing PreferredLicense: A current state LPN license or a current multistate compact license and possess a degree from an accredited nursing schoolCertifications: BCLS Required SkillsRequires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action. Essential Functions Performs plan of care intervention, including medication administration, specimen collection, clinical treatments, as well as other medical care treatment.Documents patient care given.Monitors, records, and communicates patient condition as appropriate to care team, physician, patient, and family.Assists patients with performing activities of daily living, including personal hygiene, elimination, nutrition, and ambulation.Collaborates as needed across disciplines to coordinate patient care, including patient transfer, discharge, referral and spiritual/psychosocial support needs.Evaluates learning needs of patient and/or family and provides patient/family education appropriate to age, culture, condition, and circumstances.Works as an advocate for the physical and emotional well-being of the patient.

Required Licenses Registered NurseCurrent Registered Nurse Licensure to practice in the state of Kentucky or a Current Registered Nurse Licensure with a multistate compact status.Required Skills Certifications:Current American Heart Association BLS certification (or) obtained within 90 days after hire date.Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.Language Skills: Able to communicate effectively in English, both verbally and in writing.Minimum Work ExperienceOne (1) or more years of experience in an acute care setting and/or geriatric setting preferred.Essential FunctionsPerforms all aspects of patient care in an environment that optimizes patient safety and reduces the likelihood of medical/health care errors.Ability to formulate an individualized plan of care, revise plan as indicate by the patient's response to treatment, and evaluate overall plan daily for effectiveness.Monitors, records, and communicates patient condition as appropriate to care team, provider, patient, and family following chain of command as appropriate.Collaborates as needed across disciplines to coordinate patient care, including patient transfer, discharge, referral and spiritual/psychosocial support needs.Evaluates learning needs of patient and/or family and provides patient/family education appropriate to age, culture, condition, and circumstances.Works as an advocate for the physical and emotional well-being of the patient protecting the patient's (resident's) rights.Documents patient/resident assessment information appropriately including documentation that is used in completing the Resident Assessment Instrument (Minimum Date Set).

Registered Nurse (RN)Float PoolInternal Agency IIDays RN FloatProvides direct patient care to patients using the nursing process in accordance with applicable scope and standards of practice.Performs House Supervisor responsibilities as needed to meet the needs of the facility. Delegate and coordinated nursing care throughout the hospital and ensures that quality nursing care is delivered.Reports to: Senior DirectorFLSA: Non-exemptEducation: Associate's Degree in Nursing Required; Bachelor's Degree in Nursing PreferredLicense: Nurse should have a current state LPN license or a current multistate compact license and possess a degree from an accredited nursing schoolCertifications: BCLS; ACLS & PALS per unit specific requirementsConnect with our RN recruiting specialist Not ready to complete an application, or have questions Please contact Melissa Taylor by texting , calling or schedule a time and date that works for you by clicking the link below.https://bit.ly/MTaylorLCRHWhat we offer$15,000 Commitment-incentive bonusClinical Ladder Comprehensive medical, dental, and vision plans, plus flexible-spending and health- savings accounts Competitive paid time off and extended illness bank package for full-time employees Income-protection programs, such as life, accident, critical-injury insurance, short and long-term disability, and identity theft coverage Tuition reimbursementLoan Assistance401(K) matchingEmployee assistance program including mental, physical, and financial wellness Professional development and growth opportunitiesRequired SkillsRequires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate actionEssential FunctionsPerforms plan of care intervention, including medication administration, specimen collection, clinical treatments, as well as other medical care treatment.Documents patient care given.Monitors, records, and communicates patient condition as appropriate to care team, physician, patient, and family.Assists patients with performing activities of daily living, including personal hygiene, elimination, nutrition, and ambulation.Collaborates as needed across disciplines to coordinate patient care, including patient transfer, discharge, referral and spiritual/psychosocial support needs.Evaluates learning needs of patient and/or family and provides patient/family education appropriate to age, culture, condition, and circumstances.Works as an advocate for the physical and emotional well-being of the patient.Determines, coordinates and supervises daily staffing assignments and levels.Provides direction, orientation, training, coaching, and mentoring to staff. Performs or assists withperformance evaluations and disciplinary actions.Assesses and ensures quality of services delivered and facilitates staff development programs. Ensures staff compliance with departmental and organizational policies, procedures, and protocols.Performs staff responsibilities as needed to fulfill required service levels.Leads the handling and resolution of complex issues and complaints.Non-Essential FunctionsPosition serves both internal co-workers and external customers, clients, patients, contractors, and vendors.Access to and/or works with sensitive and/or confidential information.Exhibit a comprehensive understanding of healthcare regulatory and compliance (e.g., HIPAA). Skilled in the application of policies and procedures. Knowledge of Business Office Standards and Recommended Practices.Perform other duties as assigned.

Registered NurseMidShift 11am - 7:30 pmSurgery Full TimeRN Provides direct and indirect patient care utilizing the nursing process of assessment, planning, implementation and evaluation. Meets the physical, psychosocial, religious/cultural and needs of the patient and family. Communicates effectively with all members of the health care team as appropriate about changes in the patient's condition or response to treatment. Basic PC skills. Able to work on smoke-free campus. Able to be flexible, organized and function under stressful situations.Reports to: Unit DirectorFLSA: Non-ExemptEducation: Associates Degree in Nursing Required; Bachelor's Degree in Nursing Preferred.License: Current RN to practice in the state of Kentucky or a compact multistate licenseCertifications: BCLS within 30 days of hire/transfer; ACLS within 90 days of hire/transferRequired SkillsRequires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.Minimum Work Experience1 year of experience in a health care setting is preferred.On-call per policyEssential FunctionsPerforms duties as assigned and requested.Completes a focused patient assessment with reassessmentsBased on patients condition, procedures, medications given and treatments.Adequately assesses and reassesses pain. Utilizes appropriate painmanagement techniques.Performs patient care and communicates effectively with patients of all ages and specific needs.Demonstrates knowledge of medications and their correct administration based on the age of the patient and the patient's clinical condition. Follows the 6 rights of medication administration to reduce the potential for medication errors.Assists physicians with procedures and performs services requiringtechnical and manual skills.Performs treatments and provides services to the level of licensure.Performs all aspects of patient care in an environment that optimizesPatient safety and reduces the likelihood of errors.Manages and operates equipment safely and correctly.Educates patient and family on disease process. Non-Essential FunctionsOther duties as assigned.

Registered Nurse (RN), Medical SurgicalPart TimeNightsYour experience matters At Lake Cumberland Regional Health we are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. Here, you're not just valued as an employee, but as a person. As a registered nurse (RN) joining our team, you're embracing a vital mission dedicated to making communities healthier. Join us on this meaningful journey where your skills, compassion, and dedication will make a remarkable difference in the lives of those we serve.Department/Unit SummaryThe Medical Surgical at Lake Cumberland Regional Hospital embodies a culture of teamwork and effective communication, essential for providing specialized care to critically ill patients. This 33-bed unit operates within a trauma III hospital setting, ensuring patients receive optimal medical attention and support.How you'll contribute You'll make an impact by utilizing your specialized plan-of-care intervention and serving as a patient-care innovator. You will shape exceptional patient journeys every day and leverage your skills and our cutting-edge technology to directly impact patient wellbeing.Connect with our RN recruiting specialist Not ready to complete an application, or have questions Please contact Melissa Taylor by texting , calling or schedule a time and date that works for you by clicking the link below.https://bit.ly/MTaylorNurseRecruiterLCRHWhat we offerClinical Ladder Professional development and growth opportunitiesIncome-protection programs, such as life, accident, critical-injury insurance, short and long-term disability, and identity theft coverage Tuition reimbursementLoan Assistance401(K) matchingEmployee assistance program including mental, physical, and financial wellness Qualifications and requirementsApplicants should have a current state RN license or a current multistate compact license and possess an associate orbachelor's degree from an accredited nursing school. Additional requirements include:Current American Heart Association BLS certification (or) obtained within 90 days after hire date.Current American Heart Association ACLS certification or obtain within 6 months after hire date.Successfully pass an arrhythmia exam within 90 days after hire date.Requires critical thinking skills, decisive judgment, and the ability to work with minimal supervision.Must be able to work in a stressful environment and take appropriate action.Able to communicate effectively in English, both verbally and in writingAbout our Health System Lake Cumberland Regional Hospital a 295-bed hospital located in Somerset, Kentucky and is part of Lifepoint Health, a diversified healthcare delivery network committed to making communities healthier® with acute care, rehabilitation, and behavioral health facilities from coast to coast. From your first day to your next career milestone-your experience matters.EEOC Statement"Lake Cumberland Regional Hospital is an Equal Opportunity Employer. Lake Cumberland Regional Hospital is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment."

RN - Surgery - PRNProvides direct and indirect patient care utilizing the nursing process of assessment, planning, implementation and evaluation. Meets the physical, psychosocial, religious/cultural and needs of the patient and family. Communicates effectively with all members of the health care team as appropriate about changes in the patient's condition or response to treatment. Basic PC skills. Able to work on smoke-free campus. Able to be flexible, organized and function under stressful situations.Reports to: Unit DirectorFLSA: Non-ExemptEducation: Associates Degree in Nursing Required; Bachelor's Degree in Nursing Preferred.License: Applicants should have a current state RN license or a current multistate compact license and possess an associate orbachelor's degree from an accredited nursing school. Certifications: BCLS within 30 days of hire/transfer; ACLS within 90 days of hire/transferRequired SkillsRequires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.Minimum Work Experience1 year of experience in a health care setting is preferred.On-call per policyEssential FunctionsPerforms duties as assigned and requested.Completes a focused patient assessment with reassessmentsBased on patients condition, procedures, medications given and treatments. Adequately assesses and reassesses pain. Utilizes appropriate pain management techniques.Performs patient care and communicates effectively with patients of all ages and specific needs.Demonstrates knowledge of medications and their correct administration based on the age of the patient and the patient's clinical condition. Follows the 6 rights of medication administration to reduce the potential for medication errors. Assists physicians with procedures and performs services requiring technical and manual skills.Performs treatments and provides services to the level of licensure.Performs all aspects of patient care in an environment that optimizesPatient safety and reduces the likelihood of errors.Manages and operates equipment safely and correctly.Educates patient and family on disease process. Non-Essential Functions Other duties as assigned.