What we offer Excellent health benefits plan, which includes medical, vision and dental options401(k) with company matchCompany profit sharing planGenerous paid time-off and paid holidaysPaid parental leaveCompany-paid mental health benefit through Headspace2 free on-site fitness roomsEmployee Assistance ProgramEmployee Resource GroupsPersonal and professional development program Job Summary The Franchise Auditor performs audits of franchise owners from start to finish, from selection of Franchises audited to issuance of audit reports and collection of audit findings. In addition to performing audits of franchises, this position is responsible for reviewing other businesses owned by SERVPRO® franchise owners and personal accounts of SERVPRO® owners. The audits are performed primarily in order to determine if franchises are properly reporting and paying royalties. Auditors will provide recommendations to franchises regarding office procedures and bookkeeping. Major Duties and Responsibilities Review of Franchises to select and schedule audits of those Franchises determined to be at higher risk of incorrectly reporting sales.Complete in-house, resale, and voluntary audits in a timely basis.Review of accounting records, including financial statements, bank statements, and tax returns to determine if transactions are properly recorded.Collect materials needed to complete audits and collection of audit monies due.Correspond with Franchises and their office staffs and accountants regarding:Audit notificationsInformation needed to complete audits.Teaching proper posting of transactions.Issuance of audit reports.Collection of monies due.Verbal and written communication with Franchises, Distributors, other Corporate Departments, including our Legal, Credit, and Accounting Departments, and other parties including Executive Management, as needed during audits. Additional Responsibilities Preparation of status reports detailing audits and preparation of various other reports.Participation in special projects. Required Qualifications Ability to read, write, and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straightforward, and professional manner.Must be able to interact verbally (sometimes in difficult situations) with Franchise owners, franchise office staff, and franchise accountants as well as various Corporate staff.Must be detail oriented.Must be knowledgeable in Word, Excel, and QuickBooks.Ability to adapt to change quickly and multi-task. Several audits are in process at any given time.Must have initiative and perseverance. Must be able to confront and deal with auditees in difficult situations regarding unreported sales. Education Associates degree in Finance, Accounting, or Business-related field required. Working Conditions Standard working hours; based on a 40-hour work week.Additional working hours required as needed to complete assignments and projects on schedule. About SERVPRO For more than 50 years, SERVPRO® has been a trusted leader in fire and water cleanup and restoration services, mold mitigation, construction, biohazard and pathogen remediation throughout the United States and Canada. Our 2,200+ individually owned and operated franchises are supported by our dedicated headquarters team. We strive to cultivate a professional community that respects and celebrates the things that make us unique, the things we share, and the collaborative spirit we bring to the work we pursue together. SERVPRO is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, gender, sexual orientation, national origin, veteran or disability status.

What we offer Excellent health benefits plan, which includes medical, vision and dental options401(k) with company matchCompany profit sharing planGenerous paid time-off and paid holidaysPaid parental leaveCompany-paid mental health benefit through Headspace2 free on-site fitness roomsEmployee Assistance ProgramEmployee Resource GroupsPersonal and professional development program Job Summary At SERVPRO we pride ourselves on our Mission to make it “Like it Never Happened” for our customers. We have a wonderful group of dedicated professionals in our office and as the Director of Treasury, Credit and Risk Management you would be responsible for cash and treasury management, debt reporting, credit, collections and enterprise risk management. You will Manage and supervise the Treasury and Credit departments.Daily cash management and bank reconciliations.Cash flow forecast and daily / weekly / monthly cash management.Report production related to the company debt – monthly management certificates, quarterly noteholders reports and other ancillary reporting associated with the whole business securitization.Management of the banking relationships for the company.Support annual audits by providing information and responses to auditors.Recommend and support the execution of financing and working capital improvement plans.Partner with various teams to optimize the global banking and cash management.Prepare presentations for executives, lenders, rating agencies, etc.Support M&A, Capital Investment, and other corporate initiatives.Support special projects and other duties as assigned.Coordinate with operations team and the warehouse on extending credit.Work with National Accounts, Managed Accounts and other Headquarters departments to facilitate billings, collections and franchise reimbursements.Responsible for enterprise risk management, all corporate insurance and broker relationships.Manage the annual insurance renewals and managing the associated brokers.Prepare special reports by collecting, analyzing, and summarizing information and trends.Motivate and maintain a well-trained and cohesive staff of trained professionals.Actively protect the company from any fraud, loss or credit risk. You have Minimum of 5 years of progressive, related work experience.Bachelor’s degree in business required. Certified Treasury Professional (CTP) preferred. About SERVPRO For more than 50 years, SERVPRO® has been a trusted leader in fire and water cleanup and restoration services, mold mitigation, construction, biohazard and pathogen remediation throughout the United States and Canada. Our 2,200+ individually owned and operated franchises are supported by our dedicated headquarters team. We strive to cultivate a professional community that respects and celebrates the things that make us unique, the things we share, and the collaborative spirit we bring to the work we pursue together. SERVPRO is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, gender, sexual orientation, national origin, veteran or disability status.

What we offer Excellent health benefits plan, which includes medical, vision and dental options401(k) with company matchCompany profit sharing planGenerous paid time-off and paid holidaysPaid parental leaveCompany-paid mental health benefit through Headspace2 free on-site fitness roomsEmployee Assistance ProgramEmployee Resource GroupsPersonal and professional development program Job Summary This position creates online content for all internal and external web properties as well as coordinating the content team deliverables for publication. The Senior Content Marketing Specialist will be responsible for providing editorial judgment and brand guidance for web content. This position will also provide training and resources for web initiatives and provide web-related customer service as needed. Major Duties and Responsibilities Create new content for all internal and external web properties, ensuring consistency and compliance with brand agency and legal guidelines.Meet with the web marketing, SEO, and SEM teams to ideate and define content goals.Research content and consumer trends to ensure that content is relevant and appealing.Develop content strategies to effectively reach the desired target audience and marketing goals.Create content for a variety of platforms including blogs, websites, communications, and training resources.Proofreading and editing content before publishing.Visual storyteller, creating thought leadership content for conferences and webinar presentations.Manage content calendars and ensure that the content remains consistent across all platforms.Lead coordination with the marketing and writing teams to ensure timely delivery of assignments.Track consumer and content analytics and generating reports and presentations.Keep up to date with content trends, consumer preferences, and advancements in technology.Develop and lead a content marketing process to optimize web properties.Create articles and web content to educate consumers and optimize web pages for better search engine performance.Develop communication plans and implementation strategy surrounding new initiatives.Create website landing pages and other resources as necessary.Manage and coordinate content for Web Marketing Monthly Newsletter.Develop training resources to support Web Marketing product launches and initiatives.Deliver live presentations at convention workshops, area meetings, NFTP, FMC, ServproTV, and other forums.Actively and consistently support all efforts to simplify and enhance the Franchise/customer experience.Support the Franchise community via Web Services emails, phone support, and help desk support tickets.Complete web projects as assigned by the Web Operations Manager. Required Qualifications (Knowledge, Skills, and Abilities) Strong online SEO copywriting, content developing and proofing experience.4 years experience in content marketing: determining editorial requirements, establishing an appropriate narrative, writing and editing business content.4 years experience with content management systems.3 years of experience in search engine optimization (SEO), and SEO tools. Excellent customer service knowledge and experience to provide web. marketing related customer support to internal and external customers.4 years experience strong understanding of marketing and advertising fundamentals preferred.Experience in search engine optimization (SEO) for content marketing and content marketing principles.Coordinate closely with in-house SEO Specialist and SEO agencies to plan and create content to meet business goals. Experience creating original content quickly and efficiently at scale.Experience using content management systems to maintain and disseminate content.Requires flexibility, attention to detail, and ability to get things done quickly.Experience in user testing and A/B testing methods to optimize and apply learning.Excellent written and verbal communication skills using a clear, straight-forward, and professional manner.Creative, diplomatic, cool under pressure, and fantastic interpersonal skills.Self-motivated with the ability to manage complex situations with limited supervision.Experience in customer service to provide web marketing related customer support to internal and external customers.Possess strong organizational and time management skills with excellent attention to detail.Enjoy working in a dynamic and efficient team that can easily shift in a new direction.Experience working with third party vendors to develop standard operating procedures and creative asset workflow.Must be a team player with the confidence to take the lead and guide when necessary.Good technical background and ability to pick up new software and processes quickly.Knowledge of the Company’s industry or previous Franchise experience preferred. Education Bachelor’s Degree in Business, Communications, or related-field is required. About SERVPRO For more than 50 years, SERVPRO® has been a trusted leader in fire and water cleanup and restoration services, mold mitigation, construction, biohazard and pathogen remediation throughout the United States and Canada. Our 2,200+ individually owned and operated franchises are supported by our dedicated headquarters team. We strive to cultivate a professional community that respects and celebrates the things that make us unique, the things we share, and the collaborative spirit we bring to the work we pursue together. SERVPRO is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, gender, sexual orientation, national origin, veteran or disability status

What we offer Excellent health benefits plan, which includes medical, vision and dental options401(k) with company matchCompany profit sharing planGenerous paid time-off and paid holidaysPaid parental leaveCompany-paid mental health benefit through Headspace2 free on-site fitness roomsEmployee Assistance ProgramEmployee Resource GroupsPersonal and professional development program Job Summary The Managed Account Specialist (MAS) position is the primary point of contact for Managed Program Clients. The MAS position is responsible for ensuring program compliance by the service provider, fielding Client inquiries regarding specific jobs and general program services, receiving and providing job updates between the Client and the service provider, as well as proper documentation of all scope of work and cost estimate approvals. The MAS position is also responsible for ongoing Client marketing/maintenance (account maximization) efforts on an ongoing basis. The Managed Account Specialist position has primary responsibility for the day-to-day job volume for selected accounts. The MAS also provides assistance to SERVPRO Franchisees regarding client-specific requirements, job cost approvals, and the timely job file uploads, as well as rejected audit assistance. This position will be available to work on special projects and assignments as workload permits. Major Duties and Responsibilities Commercial Managed Account ProcessClient Communication regarding job processService Provider ComplianceProper Documentation of job processPerform quality, accurate job file audits to ensure client guidelines are met.Account MaintenanceNew Client Rollouts in Coordination with Account Manager,Ongoing Client Retention Efforts,Ongoing Program Services Expansion,Annual Training Event Scheduling,Complaint ResolutionProvide customer service regarding New Client program introductions; ensure program compliance and complaint resolution.Complete all training and coaching sessions as required and/or requested by Supervisor.Special Projects requested by other Departments. Required Qualifications A minimum of one (1) year of customer service experience required. Ability to read, write, and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straightforward, and professional manner.Exercise independent decision-making skills and judgment with minimal to moderate supervision.Possess strong organizational, analytical, and time management skills.Proficiency in Microsoft Office, a minimum of one (1) year experience required.CRM experience is preferred.Ability to execute PC skills in a multi-screen environment is a plus. About SERVPRO For more than 50 years, SERVPRO® has been a trusted leader in fire and water cleanup and restoration services, mold mitigation, construction, biohazard and pathogen remediation throughout the United States and Canada. Our 2,200+ individually owned and operated franchises are supported by our dedicated headquarters team. We strive to cultivate a professional community that respects and celebrates the things that make us unique, the things we share, and the collaborative spirit we bring to the work we pursue together. SERVPRO is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, gender, sexual orientation, national origin, veteran or disability status.